Community

Resolved! billing

I need a history of my billing and payments for 2023

Resolved! Can't resume activation

Received my sim card after 10 days. I've been trying to activate it and instead I'm being kicked out of my account everytime I'm trying to proceed making me unable to proceed. Can't contact support since it does the exact same thing, can't call 611 s...

Resolved! Data usage being used while not using phone

Hello, so my cellular data and roaming data are both turned off, yet my account shows that data is being used at night while I’m sleeping…why is this happening?

Resolved! I'm going overseas half year at a time, how to suspend subscription?

Resolved! Re: payment

I have done what was asked but it said that the card could not be activated at this time and try again. I tried 4more times with the same result.

Resolved! New credit card information

How do I give a new credit card number so that I can continue to make my monthly payments?@

Resolved! need assistance with install esim

@CS_Agent

Resolved! My Account, Payment

How are you supposed to change credit cards for payment if the auto fill form keeps reversing and jumbling up the numbers??? What a ridiculous situation.  Wasted 45 minutes trying every which way.  Makes it seem smarter to buy from a more competent c...

Resolved! Caught up in Activation

After a long 5 days I finally received my SIM card.   Went ahead with the activation and ported my number from Freedom.   ANswered all the prompts and deleted my freedom esim.   I have service (ish).   I can make a phone call, can not receive a phone...

Resolved! Unable to submit a ticket

I have been trying for a few hours and I'm unable to submit a support ticket.  It seems that there is a weird porting issue for my phone number.   Any MFA app I have that tries to text or call me doesn't get thru.  Odd thing is any existing person I ...

Resolved! Failed port in (can't submit a ticket)

Hello all, I recently tried to port to Public, but I think that I entered one piece of info wrong in the process, and now the port is only half complete. I went through tthe chatbot and got the option to create a ticket, but no matter what I try to d...

Resolved! Manage subscription

How do I change my subscription when the offer I see on the website does not show after I log in?There is a plan I am interested in, I click on it, and then I need to log in. After that, the plan does not show among the others.

Resolved! Was told refund for 54.39 on Oct 5th to my bank nothing has been refunded

Resolved! subscription plans

1-----Can anyone tell me if i change plans will all my rewards follow?  2----- can i go back to my original plan after i return from holidays in 4 month? Thanks

Resolved! new purchased e sim sos only

I purchased a esim but can not access account sos network and ever safe ask for pin sent on number stuck thereI brought a new physical SIM card today but can not activate it as account ask for pin to access it..did I set myself for a trap to lose mon...