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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Incoming call sometimes goes directly to old service provider voice mail

Looking for a quick resolution to the above issue.

Fraudulent charges to my bank

My bank account was charged 35 $ and I have never used your service

Resolved! Will Add-On be automatically renewed every month? "Add-On: US Roaming - Talk Text (15-day) $15.00"

Hi,If I get the "Add-on: US Roaming - Talk Text (15-day) $15.00" today, does it start today? Also, will the add-on be automatically renewed? I just need it the one time for a trip to the US. I am currently on a monthy plan: $29/mo 30GB on 4G. Any hel...

Resolved! Hotpot data sharing

Hi Public Mobile Community, Does anyone know if the $34 5G plan allows hotpot data sharing? I already have my hotpot turned on but still don’t seem to be able to get that working.thank you!

Reach agent open ticket

Trying to reach agent getting message ooops. Something went wrong, this is happening for few days

Refund

We paid on October 25, 2023 for 2 sim cards of amount $33.60

Resolved! Trying to log in to change my plan, but stuck in activation loop

I have been trying to change my plan and have been a customer for many years. However, when I log into my account it send me to a page telling me to complete activation. I don't want to activate a new line, I want to be able to change my existing pl...

transferring cell phone number from PC Mobile

having trouble transferring existing cell number to new account. The number is from a pay as you go plan from PC Mobile

Resolved! Lost simcard

I want to order a new sim card. My son has lost his sim card

Reinitiate phone transfer

My wife is having issues transferring her phone number from her previous provider to Public Mobile. She accidentally switched her SIM card before confirming the transfer and the transfer has cancelled and she now has both accounts active. We need som...

Resolved! Transferring old lost phone number

Hello. I have recently come back to Canada from Japan. Last year 2023 in March was the last time I payed for my physical Sim card. I moved to japan for 9 months so I did not pay for my Canadian phone and lost my original phone number.I just bought th...

Resolved! 4g versus 5g plan and battery drain

On a 4g enabled phone, if i move from a 4g to 5g plan, will it effect my battert drain?

Service

Payment how do I add my debit card to pay my bill

Resolved! Re: CID

When I call someone it displays to them "British Columbia". How do I get it to show my phone number instead?

Resolved! I canceled my plan.

I already canceled my plan a few days ago. I didn't pay next cycle. But I have questions. I can't use internet service like youtube, instagram. calling too? , can I call someone?My phone number is still active after 90 days, my phone number and acco...

I have a $15 plan want to change to the $24 promo plan

hi there. I am interested in changing my plan to the promo $24 dollar plan which has 4G data. Currently I have the $15 plan. Would that be possible? Also if this change can be done, will I loose my loyalty $$ off every month? Thank you!

Change order of data use

It's my understanding that Add-On data only gets used after plan data is used up. Can this order be changed?I'm about one week into a billing cycle and have about 7 days left on some Add-On data purchased in the middle of the previous cycle. I'd like...

I need to download my previous invoices but cannot access my account after porting out number

I need to print out copies of all my old invoices but cannot access to any longer after porting out my number. I went through the chatbox process and it asked me to submit a ticket but I'm also not able to do that either. When I try to submit a ticke...

Plan is not active

@CS_Agent My plan auto renewed Jan 8th now it's telling me that I don't have an active plan... I can't seem to get help from anyone to figure out what's going on. My data works just can't receive or make calls or send receive text messages

Frais abonnement

Moved to French support

account balance transfer

I accidentally paid two times during the account setup the first time. I do not use this account anymore. Could someone help me to transfer credit to my other account? The fund amount is $25

Need CS help to port number

@CS_Agent Please send me the authorization to port a number from 7-11 Speakout to Public Mobile. I missed the 90-minute window by inserting the new PM sim card too early. Thank you

Resolved! Updating Credit Card for preauthorized method

Hi! I am having trouble updating the credit card which has expired. While re-entering the new one this message is coming up;' Sorry, we’re not able to process this request at this time. Please try again later' .The credit card number and ... is the s...

Public Points READ ALL ABOUT IT

With public points, you can redeem your accumulated points to pay less on your monthly phone subscription bill. I read somewhere that you can also use these points for discounts or to redeem gift cards for fast food places. If anyone has any more inf...

HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT

Hi I'm emailing from my husband's account. I am currently locked out of my account so I can't even access the community chat either. I tried resetting my password it says its reset then it tells me its invalid. I'm locked out of my account altogether...

Sim card

My Sim card won't activate

Account

I have two accounts at least I can sign in now, want to summit a ticket and can’t. Email is xxxxxxxxxxxxx@xxxxx.comphone is 368 xxxxxxxxxxxxxxsecond phone is 368 xxxxxxxxxxxxxxxxxif anyone could pass this on to agent (create ticket) would much be ap...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Incoming call sometimes goes directly to old service provider voice mail

Fraudulent charges to my bank

Resolved! Will Add-On be automatically renewed every month? "Add-On: US Roaming - Talk Text (15-day) $15.00"

Resolved! Hotpot data sharing

Reach agent open ticket

Refund

Resolved! Trying to log in to change my plan, but stuck in activation loop

transferring cell phone number from PC Mobile

Resolved! Lost simcard

Reinitiate phone transfer

Resolved! Transferring old lost phone number

Resolved! 4g versus 5g plan and battery drain

Service

Resolved! Re: CID

Resolved! I canceled my plan.

I have a $15 plan want to change to the $24 promo plan

Change order of data use

I need to download my previous invoices but cannot access my account after porting out number

Plan is not active

Frais abonnement

account balance transfer

Need CS help to port number

Resolved! Updating Credit Card for preauthorized method

Public Points READ ALL ABOUT IT

HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT

Sim card

Account

hotspot & tethering activation

phone service keeps on dropping

Resolved! Friend passed away. How can we help him disconnect PM service

Service

SIM card not working, and locked out of account?

Shipping address

Roaming in Europe

Can't call Canada from the US, have lots of intern...