Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 181 replies
  • 24 Bravos

My account

What is going on with the 2 phones on this account? xxx-xxx-xxxx is out of data

Nicker by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Subscription renewal date

Greetings.For over two months, my 90-day plan was scheduled to re-new on August 30.  Now it says August 29.  I know one day may not seem like a big deal, but I am concerned it may happen again, reducing my current time allotment even more, plus, poss...

marcnoel by Model Citizen / Citoyen Modèle
  • 12 replies
  • 1 Bravos

Plan upgrade

I have upgraded to 5G but cannot see it on my phone 

JohnG85 by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

follow up sim card

Hello,I bought 2 SIM cards from you on August 2nd, but unfortunately I have not received them yet. Please help me get SIM cards faster, because we are new comer to Canada and we really need SIM cards.

Reza1366 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

USA Roaming

Hello, I'm going USA and I would like to do addons $30 . Is it worth it ? Data would work for us? And if we will not get data then? Thanks. 

Pini by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Account reactivation

My wife's account has been blocked due to non payment.  I attempted to make a payment but it was rejected as I  had use an incorrect email address. I need to get this account activated as she has had no phone service for a week

Fred9 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Weird charges

I have charges on my log for phone numbers I never called and data I never used? Anyone else see this in their log?

Wooly by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Canada-US Plan no calls from US

I have the Canada-US plan and in the US at the moment. Data and text work fine but I cannot make or receive phone calls. Roaming is on, I've tried resetting the phone and the mobile settings to no avail. Connected to T-mobile network if that matters....

Roamer67 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Can't login into account

Hi there, I just purchased a plan and when trying to transfer my old phone number, it locked me out of the account. I now can't log in since it's giving me a "Forbidden A1" error. I cannot contact anyone also since I need to be logged In to submit a ...

Lazyboo by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! US/Canada 40GB plan.

Hello,I just had a quick question about the 40GB US/Canada plan.  I'm currently on the $60 grandfathered Canada/US plan with 8.5GB Canada and 2GB US talk/text.The plan is pretty clear that the 40GB can be used at 5G speeds in both Canada and the US. ...

Nermal3 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

problem with eSIM and physical SIM card

Hello, I'm having a hard time setting up my phone. My number has successfully been transferred but I seem to be having issues activating the SIM. I tried two different eSIM cards. Couldn't receive calls, only texts. Under Settings, data it said I had...

jvj by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Two accounts one email

Hi I need help.  I have many accounts with PM, in all cases except this one account I am good and I know I need a different email per account.  For some reason when I try to access my sons account the email goes to my account email so I can't access ...

Honzo by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

SIM replacement

If I lost a SIM card, would it be possible to replace it and keep the same phone number?If so, can someone tell me how I'd be able to do that?

gb2k by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

what happened to PM?

It's way worse than before.   I HATE coming here.It wanted me to register - so, I have a new nickname now.The interface looks awful.The worse part is after I paid, I still get the message, "Your services are on hold."Does PM think they have too many ...

pmdrone by Great Citizen / Super Citoyen
  • 3 replies
  • 1 Bravos

Eversafe login-trusted device never works

Every time I log in I choose this is a trusted device yet I always get sent a code to confirm.  This is incredibly annoying and a waste of time.  Is there a workaround or a fix for this?  I'm using Chrome as my browser.  Thanks

DDM69 by Deputy Mayor / Adjoint au Maire
  • 4 replies
  • 0 Bravos

Public Mobile Account Management Website down

Still getting the "Forbidden A1" message Mon, Aug 14, 2023 at 11:00 pm.  I assume the outage reported at My Account experiencing issues: service not impact... - Community ( is still unresolved? Can anyone provide an ETA for fixing the...

EnDanU by Great Neighbour / Super Voisin
  • 15 replies
  • 0 Bravos

Resolved! PUC number?

Spoiler  Wouldn’t let me put my own pin on Simao I got locked out on my iPhone asking for PUC number. how do I get it?

Shadowrays by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

[Resolved] My Account experiencing issues: service not impacted

Update: the issue impacting My Account has been resolved. Thank you for your feedback. ————————— Hello, We are experiencing unexpected issues with account management portals. The team is working diligently to resolve. Service is not impacted. We apol...

A_CX_PM by Public Mobile
  • 6 replies
  • 3 Bravos

Resolved! Activation

I just keep getting into a loop of signing int my account when trying to activate a new SIM

NatBoi by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos

Moved by Oracle.

Why do Oracles always feel the need to move my posts into eachother all the time, I see it as the most pointless thing ever.. I just had two posts with two totally different posts called 'Forbidden A1' & 'Sign in issues' and the 'Sign in Issues' was ...

Screenshot_20230814_222342_Samsung Internet.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 3 replies
  • 0 Bravos

Resolved! Lost SIM

I lost my SIM in Europe. It is now impossible to do anything. I cannot log in to the app nor the forum nor the website because of 2 factor authentication sending a text message to the lost SIM card. Ideally I want to log in to the app and then try se...

mvo by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

No data or text

I purchased an add-on for US talk and text this morning, for 15 days. I’m still in Canada until tonight. But…. I now seem to have no data or texting ability here in Canada. I checked and I have no run out of data. Why did this happen? How can I fix i...

AliNorris by Great Neighbour / Super Voisin
  • 1 replies
  • 1 Bravos

Resolved! Forbidden A1

My account is suspended since I lost my credit card and payment from my credit was not successful, then I tried to open my account and change my pre-authorization credit card payment! I cannot open it and it gives me error “Forbidden A1” and calling ...

Mosen by Great Neighbour / Super Voisin
  • 6 replies
  • 2 Bravos

Can't subscribe???

Every time I select a plan on the website it just tells me something isn't started, or that public mobile doesn't exist, or the pods are down?-----------Application is not availableThe application is currently not serving requests at this endpoint. I...

RVDS3164 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Forbidden A1 — can't access account

I'm really sad that this issue has not been fixed. I cannot access my account. Public Mobile used to have the easiest account management out of all the competitors, but now I can't even log in I already tried in Incognito Mode and it makes no differ...

emori by Great Neighbour / Super Voisin
  • 4 replies
  • 3 Bravos

Resolved! No account access (please help)

I have no access to my account so I cannot create a support ticket, when I login to my account I get an error.  I have 3 devices without cell service and would like some immediate assistance.Forbidden A1 (and a white screen)Please help public mobileT...

CellUser by Great Neighbour / Super Voisin
  • 5 replies
  • 2 Bravos

Can't sign in

Is 'my account' down or something because every time I try and log in I get either a black page that says forbidden a1 or a page that says 404 page not found.

Steverice by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Call forwarding set inside Canada but brought the phone to US

Hi Community,Before traveling to US, I had my PM phone call forwarded to another number that has Canada-US roaming plan.Unfortunately, I just found out that I accidentally brought my PM phone to the US too, without turning the phone to airplane mode....

Bingjian by Good Citizen / Bon Citoyen
  • 20 replies
  • 1 Bravos

Resolved! Still having problems

We can’t hear callers when the call. We have to call them back. Very frustrating, my husband is in his 70’s when drs call and we can’t hear them sometimes it’s hard to call them back. Also calls are still dropping. We tried turning phones on and off....

Msbaseball2 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos
Need Help? Let's chat.