Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was travelling in the US (before I got the US-Canada wide plan) and I got a talk and text bundle with my points. It never worked, and now is stuck as pending. Is there any way to get a points refund?
I’m new to PM and I was wondering if someone could tell me what the points can be used for and what is the value of one point?Thanks Wm2
I activated my new account with Public Mobile yesterday Dec 3, 2024 and I forgot to enter the referral code of the friend who referred me. Can this be done after the fact?
Hey, had public mobile a few years before and joined back again. How does the point system work for the community? Is it like if I answer questions, do I get points that will help decrease my monthly bill? I used to get like extra perks at the end of...
Hi!I just checked and I got some points from Public Mobile, however, I'm unsure how to redeem it.I thought it will be automatically applied like the old way they do it, but seems like I need to do it manually.How do you normally redeem your points?Th...
Has the loyalty and referral of a friend discount changed? I noticed my Nov. bill did not include the discount I have been receiving for years. I have been a client for more than five years.Thanks
I have redeemed the Unlimited US Minutes add-on for 15 days, but every time I try to make a phone call to a US number, I receive a recording stating that I have no minutes and need to purchase them. Why don't I have access to the unlimited 15 days of...
Hi all, just redeemed 15 points for a $15 discount towards next month's bill however the Public Mobile balance does not add up and is lower than it should be. Has this been seen before?Started with 29.2 minus 15 = 14.2 (however PM points balance sho...
Hello, i signed up using a referral code, but I don't see the credit being applied. The person who sent me the referral code also noticed that she didn't receive any notifications that I used her referral code to signup
So, my iPhone 8 finally seems to have died. I looked around for a good deal to purchase a new iPhone outright, but I was able to get a much better deal on phone if I signed up with TELUS. My question is what my best path forward with the idea I woul...
I have two account in Public mobile, one is for me xxxxxxxx, account number is xxxxxxxxxxxxxxxxxxxxx, using $34 dollar plan;one is for my wife, xxxxxxxxxxxxxxxx, account number is xxxxxxxxxxxxxxxxxxxxxxxxxxxxx using $25 dollar plan. but I have only o...
It says I'm not subscribed, when I am.What gives?
My accumulated points were used to give me Canada-wide minutes but I'm quite certain that I asked for them to be used to cover one monthly payment. What can I do to rectify this?
Hi,I changed my plan from 15$ to 20$ monthly but then I lost all 3 referrals. Please add them back to my account. Thanks.
Does anyone know how long it takes for an add on (from my rewards points) to be effective?I need to add US talk, text and data - will it be applied as soon as I add it?
When does refer a friend bonus show up an account?
Hi there , My friend referred me to Public mobile one week ago, but she hasn't received any notifications. I don't know what should I do. Thank you.
Hi,I recently referred a friend to sign up it Public Mobile. Unfortunately she forgot to enter my referral code during the activation steps. She said she did not the option to enter the code.Is it too late to apply my referral code for her activati...
Hi, 2 questions regarding public mobile points1 Do you still get 5% public mobile points on the portion paid using vouchers?2 Do you get 5% public mobile points on the portion when redeeming points?thanks
Good evening everyone,I tested the serice and am happy with it. I have 4 lines to port over. Mine, my wife's and 2 kids. As I am paying for all 4 and also managing all the lines, I was wondering what was the best way to proceed to get the most benefi...
is it possible to give some of my rewards (points) to my teenage son? I pay his phone bill. I would like to give him some of my rewards so that he can use them. Anyone ever had luck with doing this?
Here's the link to it: https://docs.google.com/spreadsheets/d/1O7FVUdcvhdaFqgrO7JF4bWGK7DajRZXZvmToTgjPjDA/edit?usp=sharingThere's two pages, a french version and an english version, please create a copy if you want to use it!You enter your values i...
I just finally redeemed 45 points, 15 points for $15 of credits 3 times. Then I only received $15 of bill credits just once. I even got Three separate emails: each time saying:"You’ve cashed in 15 Points for BillCrd-$15.This credit will be applied to...
I have enough points to get data, calling and text messaging in the US (the one worth 25 pts) but had a few questions! I know my add ons are only valid for 15 days but do I get to choose when the rewards are activated when I redeem? Fore example, I d...
I signed up my husband but we didn’t get the referral discount t
I have one of the old plans, 1gb for $25 and thinking of upgrading to $29 for 10GB.Will I keep:- referrals- referral points- rewards- add-in promo data (data and call minutes)Thanks for all the answers (ps: tried to find subject in community, but cou...
How do I view the list (if available) of people or number on my referral?
My brother Robert referred me to the service, but I did not make use of his referral code. Can I still identify him as the person that referred me to Public Mobile? I just activated my subscription within the last hour.
