Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I claim my reward so that it will appear on my next billing date.How many days ahead of the billing date should I claim my reward?
I have a SIM card in my iPhone 13 , if I change to an e-sim with the iPhone 17 will I loose the rewards I receive from referrals I have?
I wanted 30 days of talk and txt with 5 gb of data. I was told I would get this if I redeemed my points/ but I never got the service. They took my points but I have no service rn because I counted on public mobile to take care of me this month.
I'm thinking of switching to a new carrier at some point in the future and was wondering what would happen to my unused points? Can I redeem them all and get a credit refund if I don't have a "next bill" to be discounted? Is there a fastest way I can...
I bought a phone plan on Friday night for the Black Friday deal but my mom is also on Public Mobile and she wants me to use her referral to save, except she asked after I already paid. How can I go about doing this? Is there a way to apply the referr...
Well this is interesting. I received this pop up on the way home from work at 4pm. Not sure why I only got this at 4pm and not yesterday or the day before or even early this morning. Seems a little late in the day for this, don't you think?Anyone els...
In the Public Mobile app, under the "About Public Points" -> "How to Redeem Points" -> "Redeeming on Lower Your Bill", it said "By redeeming 15 points on Lower Your Bill, you'll receive a $15 credit on your next bill". However, when I go to the Catal...
I redeemed my points at the end of October for the payment of November. However, the full amount was deducted from my credit card. I'd like to know why the redeem was not done. Thanks.
Hello, I mistakenly redeemed 15 rewards that were for 15 GB of data when I meant to have Bill credit. I did not notice until afterwards. I was confused because you used to redeem 15 rewards for 20 bill credit. is there anyway I can get this fixed?
I would like to apply credit points towards the payment of my monthly fee. My credit card account that you use for automatic payment has been blocked. I will be receiving a new, different credit card number next week or so and will inform you of ...
I signed up for public yesterday and my phone is working great. I tried to provide my referral code to my husband and it's saying it is invalid. The code is typed correctly, we've copied and pasted and text the referral code link over. Why isnt it wo...
Got this message at https://myrewards.publicmobile.ca/en/dashboardYour services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your p...
Wondering why my rewards changed they’ve been +1.75 since the rewards system changed a nothing is any different other then the last two months it’s only +.70
i redeemed $20, but it doesn't show in the systems, and they deducted me 20 points, how can i get back?
I can't find my 2 add ons i purchased on Nov.18 using my rewards points. Please advise
i redeem $20only, but they deduct me $40 points
Hi There,Last month I referred a friend and she activated an account, but I only received 1 point. We suppose that both of us to receive $10.Yesterday I referred another person. When should I see the dollars for this referral?Could you please assist ...
Hi,I would like referring my friend to connect with Public Mobile.. What's the step I have to do?
Hi guys,i am not seeing the option of "redeeming 15 points on Lower Your Bill" on my account. My account has more than 15 points but not allowed me to use for bill crediti see the this message available https://myrewards.publicmobile.ca/en/how-it-wor...
I used my rewards points to add on long distance international mintues I received confirmation but still I am unable to get them activated?
what happened to all my points? I have 2 different accounts, and noticed on my primary phone I have only 24 points after just redeeming 20 points on the secondary phone, same amount now as my secondary phone. I had a large amount of points on my prim...
I,ve had a public plan for over 5 years and have never down loaded the app till now. how do i get in to retrieve my reward points without starting all over again.
On Oct 25th I redeemed $40.00 in reward points to be applied to my next subscription renewal. However, today, I noticed that I was CHARGED $45.20 on Nov 9th. That's 15 days in advance of the subscription renewal that I redeemed $40.00 in reward point...
I can’t even get into redeem my points. Pages don’t open. I’m so frustrated I’m considering leaving this plan
How to transfer a reward points towards towards my bill
These points are crazy why did I switch my phone plan?!?So I used to be on a $30 plan once a month and I would get 2.50 points back every month and then I switched to a higher plan for $40 and it only gives $1.35 Never mind the fact that they actuall...
I used my reward points for 5gb of extra data and it says that it's not compatible with my subscription. what's the deal?Shouldn't they have known that before taking my points?
applied $15.00 rewards credit mid-month, now credit card charged twice for $22.00. My account now shows a credit for an amount that exceeds my monthly bill by $13.00?
I have several accounts with Public Mobile. Can I redeem my points from one account on a different account?
