Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I found it's annoying that we keep on have to log in each month to deduct the credits/points toward the next payment . Please bring back the automatic deduction. Or is there a way that we can set it so we don't have to do it manually like before?
I have 7 points, how can I use it to lower my bill?
Just looked at the much more similar rewards program at PM vs Telus. While Telus hasn't kept their customers up to date..they now have an annual loyalty reward and a whole bunch of merchandise that may or may not be appealing. BUT Telus rewards $15/$...
Hi there , I have total 18.75 points , why i did not get my $15 off in July payment ? please help , thank you.
Does the amount show under payments as a reduction right away? Just want to make sure it goes through as points were already taken.
My friend used my code during sign up with Public and it doesn't seem to have registered on my account. How can one check to see if the referral code worked? Noting I have referred a friend in the past and it activated with no issues.
I'm looking for clarity on exactly how "Community" rewards points are calculated and distributed.Do you receive points for any/all community interactions? Do you receive more points if your response is "bravoed"? If so, how many more?I've searched fo...
With the new rewards rather than $ off our monthly bill, what happened to our loyalty reward of $1/year of membership?
I left public as I was in an area with only Rogers offering acceptable service. Public offered me an “exclusive offer” of 15 public points if I resubscribe to any plan $21+ which I did. when can I expect to see these points in my account? I activated...
Are referrals no longer available?When I click on the personal referral link in my PM account I get a short note "copied" but then when I paste that into the referral field of a new account for my wife it says "invalid referral code"What I see pasted...
Hi All,Can someone highlight how to accumulate points as a public mobile client factoring in all the recent updates? For instance, does community contribution still add points, and if so, how? Thanks
In the beginning of July, I redeemed 15 points to be applied towards my July bill. I just got my credit card statement and saw I was charged to full payment amount. Any reason for it. How to have it fixed.Thank you
I have referred my wife and my rewards acknowledge that she used my referral code. How do I use this to save dollar each month?
Hi, I switched to a different credit card for like 2 mnths. Do u think if I switch back 2 the old 1, could i get the loyalty points back?
Hi there,I redeemed points and added 1GB but no data! This happened a second time to me! I tried before and it did not work and again. Please help!
I signed up with Public Mobile yesterday. In the payment setup page, they had a "do you have a discount code or referral code?" spot where you can key this in. I had seen that there was a referral promo of using someone's code, and they get $10, and ...
Up until recently, I had 3 active referrals (for which I was receiving points) listed on my account. On Monday, I referred 2 others. Now, I can't see any of the 5 active referrals on my account. I opened a Support ticket yesterday and they could not ...
Hi Support,I provide refer to my my friend, which open new account on Jun 29, 2024. Nether me nor my fried receive referral bonus :-(. I only received 1 point today. My referral shows referral was made on Jul 16, 2024 (today?) while real date was Jun...
When my plan converted to the new point rewards system in May, there was a notice that said that any monthly discounted accrued could be converted into rewards points (I forget what the exchange rate was).All I received was a measly 5 point 'welcome'...
Why did my monthly rate increase. It went from approximately $20 to $27 with no explanation.
I switched my subscription to $22/6Gb/months and all rewards from before disappeared! AutoPay-$2, Refer-a-Friend-$1, Loyalty Recognition-$3, all this not anymore? Why?Thank you, for help
how many points do I get for posting or asking in the community?
Hi,My rewards for references have kicked in the new points program, but I'm still waiting on my loyalty points to show up.When are they going to kick in ? And how will I get the points for the months you will have miss during the transition ?Thanks.
1. Got a bit of a scare this morning signing into my account (based on seeing higher billed amount on cc) & realize this is month #2 of the new program. The scare was (is?) that at the top of my home page it states “Your services are on hold” and S...
Hi I referred a family member to public mobile. But the referral link I copied was not valid. Can you add the referral to my account to get the reward?Thank you! Ivy
I refered my wife to public mobile she already activate her account she did not get the chance to enter the referral code how can she use the code
Good day everyone,My $5 royalty credit and $2 auto renewal credit were removed starting May 2024. I get points for referral and points back only. Was everyone automatically moved to the points system? And royalty and auto renew credit removed? Thank ...
Hi,What do I receive when someone uses my referral code?My wife recently switched to PM using my referral code and my PM online account shows 1 referral bar under the 'referral' tab, but it does not indicate points earned or anything else.Thank you
Hello,Wondering if anyone can help with. Why is that my rewards does not reflect on my account? Rewards are given to us users to help us lower our monthly payment. Is anyone have the same issue? if so, how did you resolve it? I tried contacting costu...
