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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14042 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25261 Views
  • 183 replies
  • 26 Bravos

5 year loyalty points credit

Just wondering where I can see my accumulated loyalty points (5yrs X 10 points = 50 points) as I have been with PM since 2019...all I see is 5points ? Thanks Rob 

robm54 by Good Citizen / Bon Citoyen
  • 96 Views
  • 6 replies
  • 0 Bravos

Please Help me Understand the New Math of Rewards

Greetings,Both my wife and I have the same $40 plan but I received an $8 credit and she didn't. We've both been PM members for several years and both have the auto top-up. My May rewards seem to add up to $7 (not $8)... $2 ATU and $5 Tenure. She has ...

Brolias by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

Resolved! Points

Just wondering, is the "points" reward system going to become obligatory for all clients or will one be able to opt out? So far, I have not been required to change from my current rewards base and I would not really care to do so.

MacnMar by Good Citizen / Bon Citoyen
  • 77 Views
  • 2 replies
  • 0 Bravos

Refer a friend not added automatically????

Been a customer since 2016 and I had a person recently use my code for refer a friend and it is not showing up in my rewards.  This is the second time in 6 months this has happened.  Why do I have to reach out for help when this should be automatical...

vortexmeter by Good Citizen / Bon Citoyen
  • 74 Views
  • 3 replies
  • 0 Bravos

Loyalty points

How come I didn't get my 5 rewards points for being a loyal customer, that I used to get every month before you introduced this new reward system. This a joke and I am not happy with the new reward system. Scam, give back the loyalty points or we sho...

Sasho by Good Citizen / Bon Citoyen
  • 89 Views
  • 5 replies
  • 2 Bravos

Discount disappeared

I've been with Public for several years and received a consequent discount. This month I was switched to the point system and my discount disappeared.

Biklemikle by Great Neighbour / Super Voisin
  • 111 Views
  • 4 replies
  • 1 Bravos

Unable to update my payment method

I have been unsuccessful trying to update my monthly payment method via web/mobile site. Neither have I been successful accessing my online rewards. As I am shortly travelling and PM is notoriously abominable in that regard I don’t have any means of ...

Ajda by Great Neighbour / Super Voisin
  • 98 Views
  • 5 replies
  • 0 Bravos

I don't see my referal points

I have referred my husband and have always received a dollar off from my payments, but now I don't see my referral points. When I go to the referral tabs, it shows 0 referrals, I don't understand why my referral point shows zero. Please help and advi...

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AashaPo by Great Neighbour / Super Voisin
  • 58 Views
  • 1 replies
  • 0 Bravos

Where to find anniversary date

Hello,I've just been switched over to the new Rewards and do not see my loyalty recognition points. Am I correct in assuming they now only appear every 12 months on my anniversary date with Public? I do not recall exactly when I joined, does anyone k...

gc33 by Great Neighbour / Super Voisin
  • 101 Views
  • 6 replies
  • 0 Bravos

What Happened to my Reward??

I know Public changed to a new rewards system, but what happened to my previous rewards?? I've been with these guys for a number of years and only have the basic plan because I seldom use it. Between renewal and referral rewards my bill before tax wa...

Homely by Good Citizen / Bon Citoyen
  • 207 Views
  • 13 replies
  • 2 Bravos

My son mobile , not linked in my referral friend,how come?

Good day All ,I have been with Public mobile for more than 10years,and my son mobile over than 2years, I had always been beta referral credit with my son mobile.However, in my last payment May17 2024, it was not linked. Please let me know how to redo...

Bilonda by Great Neighbour / Super Voisin
  • 99 Views
  • 3 replies
  • 2 Bravos

referral bonus

hi everyone,i activated on the new 5G/$50 Canada/USA plan. i used a referral code from a family member for signing up, i used their link that they sent.  I haven't been able to verify that the bonus actually went thru.do i have to wait until the end ...

jermo by Great Neighbour / Super Voisin
  • 146 Views
  • 7 replies
  • 0 Bravos

Resolved! Unsubscribe & Referrals

I'm planning on suspending (unsubscribe) from my PM account for just under 2 months while I'm out of NA (CAN&US plan) I'm aware that if I click on Unsubscribe now that I will still have service till the end of my billing cycle. However I got a couple...

superman26 by Good Citizen / Bon Citoyen
  • 117 Views
  • 4 replies
  • 0 Bravos

Resolved! Monthly loyalty reward points?

I was under the impression that under the new points program that PM awarded 10 points on your anniversary but as I just joined on last week I received an email today to participate in a survey. Below was one of the questions: Maybe the company carry...

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eddieO by Good Citizen / Bon Citoyen
  • 90 Views
  • 2 replies
  • 1 Bravos

Refer a Friend Prior to Recent Changes

Hi there,Just curious if others have had the same question. I have been with Public Mobile for many years because they seem to value customers with rewards for prompt payments, friends referral, and added bonus with each year we stay with them.Howeve...

weylanderic by Good Citizen / Bon Citoyen
  • 199 Views
  • 11 replies
  • 0 Bravos

Loyalty rewards on new program

I noticed I did not get $3 off worth of points under this new rewards program. I have been with Public for over 3 years. How can I get this corrected? 

Gurdialgill93 by Great Neighbour / Super Voisin
  • 199 Views
  • 3 replies
  • 1 Bravos

Referral Credit and Points Not Received

Dear Public Mobile Support Team,I recently signed up using my friend's referral code Oxxxx, expecting to receive the $10 credit, and for my friend to receive 1 point monthly. Unfortunately, neither of these benefits have been applied.Could you please...

Anil7 by Great Neighbour / Super Voisin
  • 120 Views
  • 1 replies
  • 0 Bravos

Why referral code is invalid?

I referred my mom to public. She is new to public. She registered for a new account with the link I sent her and subscribed a plan. However the webpage kept saying the referral code is invalid. She did not get the referral credit. How to fix this?

LiEmZh by Good Citizen / Bon Citoyen
  • 120 Views
  • 4 replies
  • 0 Bravos

Lost my rewards.

Every month PM subtracts $7 from my bill,  $5 for loyalty rewards and $2 for autopay. This month I pay full price, no more rewards. Do they cancel rewards ?

Sergio88pm by Good Citizen / Bon Citoyen
  • 224 Views
  • 9 replies
  • 0 Bravos

Auto pay reward

I used to get a $  auto pay and locality program reward,$9 but it’s no longer there. I can’t figure out how to contact anybody for help. Does anybody know how to call Public Mobile or speak to Support?

Maya2005 by Great Neighbour / Super Voisin
  • 180 Views
  • 7 replies
  • 1 Bravos
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