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Resolved! 1 GB not in account?

I was emailed an offer to exchange points for 1 GB but I am not seeing it in my account balance? Where is it? Can you please help me?

chilejoy by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

Rewards after suspension

Hi!I will be travelling for a month and wanted to defer my plan but there was no such option. So I plan to disable my pre-authorized payment for a month until I return to Canada. I have friend referral and other rewards on my plan. If I reactivate my...

ponnieandian by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

my referrer did not get her $1 off monthy for referring me

My spouse referred me to public mobile, but she did not receive her $1 off her monthly bill even though I used her code that she provided, and her account is active and I activated my phone back in December 2022. I tried several times to log a servic...

mburyska1 by Great Neighbour / Super Voisin
  • 143 Views
  • 5 replies
  • 0 Bravos

Resolved! 3x points offer

I activated a second phone for a family member. Will this plan qualify for the 3x points back?

LVJ by Great Neighbour / Super Voisin
  • 104 Views
  • 5 replies
  • 1 Bravos

Resolved! Cancel authorization of payment from credit card

I am not using the service of Public Mobile now, so I want to cancel the authorization(for Public Mobile) of payment from my credit card, but I cannot login to Public Mobile now, and there isn't a people to talk with, how should I do?I should get ret...

LeiShen by Great Neighbour / Super Voisin
  • 89 Views
  • 5 replies
  • 1 Bravos

Resolved! Points

Hi Can we gift the points we collect each month? Thanks 

Batmanwho by Great Neighbour / Super Voisin
  • 151 Views
  • 5 replies
  • 0 Bravos

Resolved! Rewards

I recommended Public Mobile to a friend and he tried to use my rewards code and was told it was not valid He went ahead without my code, registered and is now a customer.is there a way to get this fixedDOUG

DHSmith1000 by Great Neighbour / Super Voisin
  • 126 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing plans from 3G to 4G

When I change my plan from 3G to 4G on the next renewal date, Do I loose all my Rewards and promo Add-ons?

shskr by Model Citizen / Citoyen Modèle
  • 254 Views
  • 10 replies
  • 0 Bravos

Resolved! Mistakenly given points, and point designations

I recieved a text saying Reward points were mistakenly given Mar 2nd, and it was going to be taken back. Now there's no record on the 2nd, but I have a number of weird credit gains, I'm not sure what they're for, exactly. One was 1.00 Point "Give Bac...

GiraffeHat by Good Citizen / Bon Citoyen
  • 165 Views
  • 14 replies
  • 0 Bravos

Resolved! new plan

If I change my plan, do I still get my loyalty rewards? - I have been with Public for 3 yrs and don't want to loose those rewards.

Arlenes by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Resolved! loyalty and pre authorized rewards

Are loyalty and pre authorized rewards automatically added when you change your plan? Do they automatically go with you to the new plan? I'm just changing plan, not payments method, SIM or phone number.Thanks!

Karyathena by Great Citizen / Super Citoyen
  • 338 Views
  • 20 replies
  • 1 Bravos

Resolved! Overcharge

I suspend my account and then un suspended and now I never got my rewards I’m I going to get a credit?

Meatball69 by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 0 Bravos

Resolved! Points vs Rewards

Has anyone taken the time to figure out how the new Points system compares to the old Rewards system? TIA,

Jophone by Good Citizen / Bon Citoyen
  • 316 Views
  • 14 replies
  • 0 Bravos

Resolved! Referral bonus kick in not appearing

Hi,I referred my brother to PublicMobile and we activated yesterday. How long does for the referral bonus to appear in my billing cycle, and for him to get the 10$ credit? I have read a previous post saying it should be immediate, so not sure. I have...

fotjon by Good Citizen / Bon Citoyen
  • 173 Views
  • 6 replies
  • 0 Bravos

Resolved! 35/month plan - curious wording - forcing me to points?

I'm on the old 32/month + rewards plan I'm looking at the 35/month because it is 4G vs 3G .Concerned about the line where it says 3x points - Is it forcing you to points on this plan?.This is the only plan that mentions pointsDaveismissing

daveismissing by Great Neighbour / Super Voisin
  • 206 Views
  • 5 replies
  • 1 Bravos

public points...

I received the following text-message today: "Public Mobile here. On March 2, 2023, we incorrectly applied additional rewards credits to your account. These additional credits have since been removed, but you can rest assured that your existing rewar...

Resolved! Points back

When will I receive the 10% points back for switching to public mobile

glndlcsr by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

Resolved! Public mobile rewards

I am just wondering how this works. I read that I could earn reward point but asking and answering questions in community page. How much contribution do I need to make to get points though? Like for example is it 10 posts for 1 points, etc? Is there ...

dordorjuu by Good Citizen / Bon Citoyen
  • 125 Views
  • 4 replies
  • 0 Bravos

Resolved! Why hasn't my referral code worked

When signing up for public mobile, I used a referral code from a friend in order receive rewards, however it has been been around two weeks and there is still no sign of the any rewards received. Any help would be much appreciated.

kilo by Great Neighbour / Super Voisin
  • 103 Views
  • 2 replies
  • 0 Bravos

Resolved! Switching Plans - How do current rewards transfer over

Hi All,I am considering changing my plan but I am on the old reward system. Does anyone know if switching plans will my current rewards still take effect? ( IE I get $4 off a month now) The new plan does not say I need to convert to the new system ( ...

ellenanddavid by Great Neighbour / Super Voisin
  • 181 Views
  • 10 replies
  • 0 Bravos

Rewards Login

I transitioned from Rogers to Public on FridayThe account ported successfullyI am trying to login to the rewards portal using my userid/pw from the main Public Mobile websiteBut it just keeps spinning with no response Can someone advise if the reward...

loschindler13 by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 0 Bravos

Resolved! How to get discount through points ?

I am going to join PB. I want to know to get discount through points. How it's works? I will receive points in my account and for the next month I have a option to use them OR it's automatic apply to my bills ? Thank you.

KD0979 by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Resolved! referral

I provided my referral code to my friend, who just signed up with Public MobileHow long before I see $10 rewards bonus get added to my account and his ? Louis

loumar_ by Good Citizen / Bon Citoyen
  • 161 Views
  • 6 replies
  • 0 Bravos
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