Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Everything in the app is working great except I can’t seem to access the rewards section. It keeps trying to load and then eventually just gives a oopps technical errror message. Is anyone else having this problem or knows how to fix it?
How long does it take to have a reward that you have redeemed to be added to your account it is a us plan how do you know if it has been added to your account
Hi,I just wanted to share some feedback about a poor system design I recently experienced.I had a 'plan' sitting in my cart, which I wasn’t intending to pay for right away. My number was intentionally suspended for a few months (up to 90 days), and I...
Hello, I joined a few months ago using a referral code, but my referred has not received any monthly points, nor have I received the 10 point credit.
How to access the rewards?
Hello!I intend to deactivate my acc. prior to 90 days. Could someone provide clarification?1. Will I lose my remaining funds and referral or payment rewards?2. Does my renewal date start from the day i reactive it?3. Additionally, it appears that PM ...
Hi,I just checked my points account. I have credited with Feb and April points for my monthly payment but I the March credit has not been posted. Any idea why not? My March payment was auto debited. thanks
I was always getting 1.15 points per month, but in April, I only received 0.40. My plan has stayed the same, so I don't understand the reason for the decrease in points. Has anyone else noticed a drop in their monthly points?Thanks in advance for the...
Hello, Today when I checked my account and just noticed that I didn’t receive points back for my payment made in March nor April 2025. I understand the delay for April as the payment was done today. However, I was supposed to receive the points back ...
If I would like to refer a friend, what can I do？my friend how do know my refer code？hove someone help me ？please 梁
I referred a friend yesterday but he forgot to apply the referal code when he signed up. Can we claim this after the fact ?
Hi,What is the step by step procedure to apply reward points toward my bill? Thanks
Hello,We have just the most basic plan, and haven't done anything since the plan changed nearly a year ago from monthly credits being applied re auto paying, tenure and referrals...other than continue to have automatic payments happening of course! ...
Hi, I am asking for a friend who wishes to change the referral code. Thank you!
Hi,My gf used my code a couple of months ago, she's still with Public, I did not get 1 point per month so far and I don't think she got the $10 credit either. Is there a link I can submit a ticket to Public or the agent going to read this article and...
I signed up but forgot to use the referral link from my family. Is there anyway we can still get the discount?
My wife and I have 2 Public Mobile phone accounts. One for each of us. They are totally separate. 1 Phone, 1 number, and 1 public Mobile account for each of us. We want to cash in some reward points because we are making a short trip to the US. One a...
Did not receive refer a friend rewards.
Hi, I have enough points to redeem this reward twice.My question is will it stack/apply $30 credit on my next bill? ty
Where do I go to file a complaint? I tried talking to CS_Agent, but they are refusing to credit the missing points from March? The points system is such a headache...
why can't I see who I refer? and why am I losing one each month?Is this intentional from Public - I can't see them therefore they can take them away.
I have two accounts ( 2 phone numbers) in Public Mobile. When I go to "My Rewards" after log in, it will show me the same page even I log in my account from either phone number. Is it normal? Should "My Rewards" page be assigned to each phone number?...
My Rewards Dashboard is totally blank. Why?
I must have accidentally redeemed 1GB of US Data in the rewards catalog when I meant to redeem 1GB of Canadian Data. I really need this right now, but I cannot contact anyone at Public Mobile. Is it possible to exchange this?
When I reached 95% of data usage I redeemed 20 points to get 3GB of extra data. My account now shows the additional data but once I reached 100% usage of my regular plan amount, I was cutoff. What gives? Will I lose those 3 unused gigabytes at plan r...
Took a look of my points history,how come I didn't see $1 of points back ($20 plan).any one same?thx
Hi I found the catalogue but I just want to use my points towards paying a bill. What are the steps? Thanks
How do i refer a friend to public mobile?
