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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10833 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21782 Views
  • 181 replies
  • 24 Bravos

Resolved! How much I have to pay the plan?

i have a question about the new rewards ,my plan$13 ,i have $2 autopay $5 referrals and $5 loyalty .so if starting the new rewards I will lose $2 autopay and $5 loyalty each month?and I will be pay $13-$5referral +tax?thanks

Shirly19 by Good Citizen / Bon Citoyen
  • 108 Views
  • 6 replies
  • 0 Bravos

new point rewards

Really hate it but inevitable. so three questions:* when will it start? it says may. may what? may 1st?* my anniversary with pm will be mid-may. will I get 10 pts on that date, assuming that it will be transitioned by that time?* do we get still get ...

hkjhkj by Good Citizen / Bon Citoyen
  • 84 Views
  • 2 replies
  • 0 Bravos

New Point System

How will the bonus data be added to existing accounts. And will all bonuses such as referral and loyalty no longer exist?

Kg14 by Great Neighbour / Super Voisin
  • 65 Views
  • 3 replies
  • 0 Bravos

Change

Understanding the Public Points™ ProgramWhat is the difference between the old Rewards Program and Public Points Program? What do I keep? What do I lose?For detailed comparisons and what changes to expect, please refer to our current help articles.Ho...

Theduke by Good Citizen / Bon Citoyen
  • 139 Views
  • 10 replies
  • 1 Bravos

Resolved! New reward program

Hi! Just wondering what is the benefit of the new program and what is the disadvantage of it??  I don't have lots of points.  I care about the referral rewards that I have (which is no change) but what about the future referral??  Yearly and  royalty...

captaincool by Great Citizen / Super Citoyen
  • 184 Views
  • 22 replies
  • 0 Bravos

Travel for 2 months

Hi team,I will travel to another country for 2 months. So I would like to stop the payment during that time, could I ask if I just need to unsubscribe? And can I re-subscribe when I back to Canada?Btw, for the reward plan update, it's really a pain t...

Evelynfu by Great Neighbour / Super Voisin
  • 126 Views
  • 4 replies
  • 0 Bravos

Know if referral went through

Hii just enrolled a family member and used my referral code. I was making sure my referral was entered but we were having issues with payment I kept having to reenter my referral. When payment finally went through I’m unsure my code was still there. ...

Pey82ton2 by Good Citizen / Bon Citoyen
  • 74 Views
  • 6 replies
  • 0 Bravos

New reward system

I understand the need to have everyone on the same reward system, but I manage 5 family phones.  It will be a pain to once in a while to log on each account then check if enough points to make a payment.   Or am I missing something?

Nbhiker2023 by Good Citizen / Bon Citoyen
  • 175 Views
  • 5 replies
  • 0 Bravos

Resolved! Are the public points automatically applied?

With the move to public points, I was wondering if the points I get can still be automatically applied to discount my plan, or if I'll have to do that manually every month? 

N_L-W by Great Neighbour / Super Voisin
  • 169 Views
  • 6 replies
  • 0 Bravos

New rewards plan

Public mobile moving me from old plan to new plan. How much reward point I will get new plan. I am getting 8 CAD credit every month now as shown en in screenshot. My worry is I am going to loose lot of credit. This is how public mobile trat 5 year lo...

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DevD by Good Citizen / Bon Citoyen
  • 194 Views
  • 9 replies
  • 0 Bravos

Moving to public points program

I'm being moved to the public points program after being a long time member of public mobile. I have helped numerous users join the public mobile family, and I am upset that the new public points program will result in an increase in my overall month...

kylewsteele by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 0 Bravos

Complaint about new reward system

Public mobile advertised a reward system which enticed users to join back in 2016. You announced a new system in 2022 and assured existing customers that we would not be switched to this new inferior system.As of May 2024, we are being forced to swit...

Nebster by Good Citizen / Bon Citoyen
  • 266 Views
  • 8 replies
  • 6 Bravos

Resolved! Bonus points

I received the bonus points today for transferring from old rewards to the points system. Here is my question: I have a couple of free non-expiring 2GB data given from previous years and now some bonus data with expiration. When I use up my plan data...

cat20191 by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

Resolved! Rewards change

Hello, I have been with PM for 6 years. I am only on the $15/month plan. My rewards with autopay, referral, and loyalty total $10/month. So every month I pay a mere $5/month plus tax.My question is, when I get switched over to the points system, what...

kmmooresc by Great Neighbour / Super Voisin
  • 238 Views
  • 8 replies
  • 0 Bravos

Public Mobile the New Bell Canada?

So I got a text offering me 240G of data when I'm under the impression i'm on unlimited and would never need that amount anyway, in exchange for my rewards discount.Now trying to read through the comments I'll be moved to this points and may get a $1...

MarFli by Great Neighbour / Super Voisin
  • 138 Views
  • 1 replies
  • 2 Bravos

Referring a friend- $1/month credit?

Have noticed that the refer a friend section  clearly shows that the friend would get a $10 credit and the referer would get $1 each month. So is this $1 each month credit yet another misleading PM error that will or may not be honoured? Please don’t...

eyes by Great Citizen / Super Citoyen
  • 114 Views
  • 6 replies
  • 0 Bravos

Resolved! My referrals data add-on 5GB

I just received this referral add-ons. Even the data is useless to me because I have a lot of data already but I'm curious. Where does it come from? I had 2 referrals 

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nomnom by Good Citizen / Bon Citoyen
  • 244 Views
  • 10 replies
  • 1 Bravos

Rewards

I got a message that I received 240 GB of data from Public mobile but it won’t work

Austinnnnnn by Great Neighbour / Super Voisin
  • 141 Views
  • 6 replies
  • 0 Bravos

Incorrect Special bonus data

Hello, I got a message from 4011 yesterday on 13th March that Public Mobile is moving all subscribers to new Public Points, and as continued loyalty, I will be given a special bonus of 240 GB data for 150 days. Today I got a message from 611 that as ...

Debadutta by Great Neighbour / Super Voisin
  • 194 Views
  • 5 replies
  • 1 Bravos

Bonus data

I got a text yesterday from public mobile saying that they added 30GB of bonus data to my account as a thank you for my continued loyalty. How do I check if this is true? Is this normal?

NannyMac3 by Good Citizen / Bon Citoyen
  • 109 Views
  • 4 replies
  • 1 Bravos

Resolved! Is a new PM SIM card needed on return to PM?

 Due to the pending change in the rewards system,  I’m wondering whether to cancel my account with PM and switch over to another provider. But I may return to PM and wonder if I need a different PM SIM?  

ffodee by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 1 Bravos

Reward comparison

Summary: they take away $54 from you every yearAssuming $34 planSavings b4afterautopay$2$1.7loyalty$5$0.8Annual total$84$30.4Savings breakdownAutopay: before $2 per month, now $1.7 (5% of $34)Loyalty: before $5 per month for maximum saving, now only ...

SushiCat by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 1 Bravos

Resolved! $15 3G plans do not qualify for 240 gb bonus?

I was just advised that $15 plans will only get 5GB data bonus because they are not  eligible for the 5 month 240 GB bonus data.  Cut and pasting CS Agents clarification.Basically that is different as follows>>   Your current $15.00 3G plan will prov...

eyes by Great Citizen / Super Citoyen
  • 268 Views
  • 16 replies
  • 0 Bravos

Referral

How long does it take for a referral to show up on my account? My sister-in-law switched to Public Mobile two days ago and I don’t see anything.

frazman47 by Good Citizen / Bon Citoyen
  • 58 Views
  • 2 replies
  • 0 Bravos
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