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Community Rewards???

Hi, I'm new here & was wondering if someone could please explain how the Commu ity Rewards work? How do I GET rewards? What kind of rewards do u get? Help...

Bo1369 by Great Neighbour / Super Voisin
  • 32 Views
  • 1 replies
  • 0 Bravos

Referral monthly discount and bonus not showing

Hello!I referred my daughter to PM at the end of September and, as I understood it, should have received a $25 bonus, plus she should be showing on my monthly bill under "friend referrals" (I'm grandfathered into the old plan). I didn't see anything ...

CrazyBean by Good Citizen / Bon Citoyen
  • 51 Views
  • 2 replies
  • 0 Bravos

Change plan and reward

HelloOK,I just changed plans 3 days in advance, instead of doing it at renewal. Is it normal that none of my rewards are applied (Loyalty, Pre-Authorized Payments...)? I lost it for this month? …the only thing taken is the 5$ of funds available +34.4...

Screenshot 2022-11-29 at 07-32-09 paymentReceipt.pdf.png Screenshot 2022-11-29 at 07-22-27 Public Mobile - My Account.png
Marc by Model Citizen / Citoyen Modèle
  • 108 Views
  • 8 replies
  • 0 Bravos

Resolved! clarification on public points rewards

it states : " After you join, you'll also earn 10 points for every 12 months you stay with us "is it cumulative as in per 12 months per 12 months ? i.e. 10 points after 12 months and then after another12 months does it become 20 points.... and so aft...

ptrjpm by Great Neighbour / Super Voisin
  • 51 Views
  • 2 replies
  • 0 Bravos

Old rewards plan and $5 credit for 5 months

I am on the old rewards plan. I referred about 5 people within the last 30 days or so, and every time i did get the cha-ching SMS giving me the $1/ month credit. which was applied to my renewal a few days ago. But what I don't see is the $5 for 5 mon...

bilaliz by Great Neighbour / Super Voisin
  • 78 Views
  • 3 replies
  • 1 Bravos

Referral never credited.

I activated my mothers new account with my referral code but i see no notice of it being credited to me account yet. I activated her sim over a month ago now. i assumed it wasn't until payment has been processed on her account. Am i missing something...

johnthq by Great Neighbour / Super Voisin
  • 61 Views
  • 6 replies
  • 0 Bravos

Cyber Monday Sale and Rewards

I'm an existing user. I'm interested in the cyber Monday sale 20 gigs for $35 for 15 months (regularly $55).If I changed my current plan will I lose my existing monthly rewards (example loyalty, pre-authorized, referrals)Thanks

intellagentz by Good Citizen / Bon Citoyen
  • 150 Views
  • 5 replies
  • 0 Bravos

Losing rewards when switching plans

Hi, I’m currently on at $35/3GB plan and am thinking of upgrading to the $40/15GB cyber Monday deal. I’m wondering if my monthly rewards will remain. I know public mobile changed the rewards structure to points since I got my account. I currently get...

tmacdou4 by Good Citizen / Bon Citoyen
  • 120 Views
  • 8 replies
  • 0 Bravos

Upgrade promo not appearing on my account

I got this text and when i click it i do not see it under my account. What do i do? Please help. Thanks Public Mobile here.Save this Cyber Monday on our 4G speed plans! Upgrade to 15GB of 4G speed data for just $40/mo. Get this deal in My Account at ...

malams by Great Neighbour / Super Voisin
  • 89 Views
  • 3 replies
  • 0 Bravos

Switched with autopay to new plan and it didn't work

Hi guys, I setup my plan to change for this period to the Thanksgiving deal(had paid for a different plan recently otherwise I would have changed right away) at the time which is $40 - 15GB 3x Rewards Unlimited Call/Txt. Today was the day for it to s...

Cryn by Good Citizen / Bon Citoyen
  • 81 Views
  • 6 replies
  • 0 Bravos

Resolved! What is the 10% rate plan reward?

I recently signed up and received some Public Points with a description of “10% rate plan reward”. Can you explain what this reward relates to and whether it is a one-time or a monthly reward? Thanks for your help.

SVN by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 0 Bravos

What happened the Public Points for Prizes??

Used to have a ton of options, this is the first time I have seen zero options for 1 point a ticket for a draw, maybe they have phased that out entirely. I am contemplating jumping on board with that Koodo Black Friday deal and was going to use them ...

JL9 by Mayor / Maire
  • 122 Views
  • 6 replies
  • 1 Bravos

Resolved! Rewards earnings

Hello, I joined PM last month on the $40 plan. Since I used a referral code, this month's renewal cost me $15 less. However, I only received rewards on the $25 instead of my $40 rate plan. Is this normal? Isn't it a little misleading to name it "10% ...

ryzenxt by Great Neighbour / Super Voisin
  • 62 Views
  • 1 replies
  • 0 Bravos

Community Rewards

How active do you need to be in the community forum to get rewards applied to your account? Is there a matrix somewhere?

pennywise134 by Good Citizen / Bon Citoyen
  • 93 Views
  • 5 replies
  • 2 Bravos

Resolved! Rewards

I was so frustrated PM calculated my rewards wrong and I emailed to agent one week ago and he checked everything and said he would pass my case to reward specialist, and also told me be patient to wait someone will reach me, I waited one week and not...

Lehaha by Great Citizen / Super Citoyen
  • 54 Views
  • 4 replies
  • 0 Bravos

Billing credit card payment

I changed my credit card number for billing and my payment was taken from the new credit card successfully on October 20. My November payment did not go through and I had to make a manual payment to get my phone up and running again. The reason it di...

Habarc1 by Great Neighbour / Super Voisin
  • 60 Views
  • 4 replies
  • 1 Bravos

Resolved! Cha-Ching Msg from 611

Hi,I got the Cha-Ching message from 611. But I don't see anything in the account or the rewards portal. Am I missing anything?

dejavu89 by Good Citizen / Bon Citoyen
  • 123 Views
  • 13 replies
  • 0 Bravos

Resolved! When/how are rewards applied when switching to new plan?

I'm on the old rewards system and get a set discount per month. I just switched to the $40/15GB plan and was charged $40 + tax, no discount. I did the switch right away option, rather than switch on renewal date. I was actually logging in to buy a da...

catohound by Great Neighbour / Super Voisin
  • 106 Views
  • 5 replies
  • 1 Bravos

Resolved! $5 for 5 months refer a friend

My friend activated during a promo and I received this text however on the bill this month I did not receive the reward, how can I get that?   

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LoreckAvery by Model Citizen / Citoyen Modèle
  • 116 Views
  • 3 replies
  • 0 Bravos

How and when does referral benefit appear (both sides)?

Recently (Nov 9) I helped FriendA refer FriendB to PM. FriendA is on $25 and the old Rewards program. FriendB is on $15 plan and of course new Rewards program. I know they entered the referral code because I walked them through it. I think FriendB sh...

ottawa by Model Citizen / Citoyen Modèle
  • 115 Views
  • 3 replies
  • 1 Bravos

Discount Carryover

When changing phone plan to the $40 for 15GB, do the loyalty and pre-authorization payment discounts carry over and apply to the new plan price?

panchal by Great Neighbour / Super Voisin
  • 167 Views
  • 6 replies
  • 1 Bravos

Resolved! Rewards Page Error

For some reason whenever I try and load up the rewards page it keeps taking me to a Telus error page.What is the issue?

koen4224 by Good Citizen / Bon Citoyen
  • 97 Views
  • 4 replies
  • 1 Bravos

Resolved! Missing Rewards

Hi All, I have 2 friends that I've referred, but I see that I'm only getting $1 off. I'm on the old grand-fathered loyalty program. Can someone fix this please?

Screen Shot 2022-11-17 at 10.13.36 AM.png
ninuann86 by Good Citizen / Bon Citoyen
  • 111 Views
  • 7 replies
  • 1 Bravos
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