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Match a competetors plan price: Freedom mobile

I currently purchased a new phone. I have 2 options: port my current number in that I have with public mobile OR get a new number with a new plan on the phone. Currently Freedom mobile has a promo plan:Big Gig Unlimited + Talk : 20 GB$40 for the firs...

bonnie09 by Great Neighbour / Super Voisin
  • 31 Views
  • 4 replies
  • 0 Bravos

Save flash sale

Can I save the flash sale for tomorrow activate since I can’t get SIM card

ghxhongxia by Great Neighbour / Super Voisin
  • 109 Views
  • 11 replies
  • 0 Bravos

Resolved! Auto Pay issue

Hi there. I would like to change my debit card I use for auto pay with a credit card, but when I remove the auto pay and try to set it again with the credit card, it does not allow me to enter new card and simply provide the one I entered at first pl...

arashrocky by Good Citizen / Bon Citoyen
  • 388 Views
  • 48 replies
  • 0 Bravos

Forgot my login info

I go grit my login info I would like to change my plan I need help.thanks

Mazo by Great Neighbour / Super Voisin
  • 124 Views
  • 10 replies
  • 1 Bravos

Data not working correctly

Hello i have 2 gb of data and I have used 1 gb of data and cannot access any internet. Can you please look into this when possible? Thanks!

DylanSinnicks by Great Neighbour / Super Voisin
  • 175 Views
  • 16 replies
  • 0 Bravos

Resolved! Charge Question

I live in Ontario and was wondering if I will be charged extra if I call someone who lives in Ontario but was traveling in the US when I called them. Thanks.

Lenns757 by Great Neighbour / Super Voisin
  • 83 Views
  • 4 replies
  • 0 Bravos

Can’t login

i can’t signed to my account because I think something is wrong, I put my email address and password that I remember but I couldn’t sign in to my account, also when I try to reset the password I couldn’t because I forget my security questions, please...

harsin by Great Neighbour / Super Voisin
  • 81 Views
  • 9 replies
  • 0 Bravos

not able to make calls due to limited minutes

I have a plan with unlimited province and canada-wide calls, but it often says that my 'long-distance' minutes have all been used, or today I wasn't able to call out of province and the message said I have used all available minutes. Is there a fix f...

hawke1234 by Great Neighbour / Super Voisin
  • 75 Views
  • 7 replies
  • 0 Bravos

Option to separate phone bills

Hello,So I would like to know if there is a way to separate personal phone call bills from the phone bills related to business. I have to make business calls from my phone then submit the bill of the phone calls to my company for reimbursement. But I...

zainab7 by Great Neighbour / Super Voisin
  • 87 Views
  • 10 replies
  • 0 Bravos

change plan

Hi,I have changed my plan from the 15$ to the 25$ last month. I am paying 25$ but the plan didn't change.How can I have it changed ? Thank you

VickyGirard by Great Neighbour / Super Voisin
  • 61 Views
  • 9 replies
  • 0 Bravos

Keeping the current service

To whom it may concern I want to keep the service but want to port my cell phone number to other carrier Is there anything you can do to help me Awaiting reply xxxxxxxxx@xxxxxxxxx or call me

Mirsaif786 by Great Neighbour / Super Voisin
  • 57 Views
  • 5 replies
  • 0 Bravos

Plan

Yep changing my plan I'm locked out of Google and I'm I'm locked out a public mobile I need my plans to the $15 so I can start receiving incoming calls

micheljo by Great Neighbour / Super Voisin
  • 49 Views
  • 5 replies
  • 0 Bravos

Resolved! flash sale

I was approved for the 2GBBONUS deal on a 35.00 plan early January but just got my SIM card yesterday. I no longer see the deal on the plans page. I only really want to switch if I have the added GB. Given that I have an email saying "you are approve...

MartyCrapper by Great Neighbour / Super Voisin
  • 107 Views
  • 12 replies
  • 0 Bravos

Resolved! Outside North America usage and No service issues

Hi team I have question about using PublicMobile in abroad, I am in Turkey right now and since I landed I cannot connect to local networks even to receive signal, for just text and calls, Its shows in my phone, emergency services only, Is there a way...

Rehat by Good Citizen / Bon Citoyen
  • 94 Views
  • 7 replies
  • 0 Bravos

Problem with receiving bank's code from Europe (Poland)

Hello. I moved to Canada, but I have Poland's bank account and bills to pay. Since the beginning of December (after ~2 years), I have stopped receiving the codes to authorize the banking transfers. Text messages are going out from the bank (I have ch...

MariuszK2 by Great Neighbour / Super Voisin
  • 91 Views
  • 9 replies
  • 0 Bravos

No option to change plan on next renewal date

I would like to change my plan to the $25/month but it says I don't have enough money in my account to do so (because I'm on autopay) and it won't let me select the option to "change on next renewal date", only to top up which is not what I want to d...

abbyschelew by Good Citizen / Bon Citoyen
  • 178 Views
  • 20 replies
  • 0 Bravos

Resolved! lowering my plan I have been on auto deduct for years.

Dear PM. community, I wish the system could see that I am auto deduct so I can easily lower my plan from the $50 plan$35 plan. It would like me to top up my account. Seems counterintuitive. Maybe I should lower my plan on the exact day of my renewal?...

KenR by Good Citizen / Bon Citoyen
  • 109 Views
  • 14 replies
  • 1 Bravos

Resolved! Transfer my old phone number / Change plan

Hi,I am a current customer since Dec 31st. At that time, I opened a new phone number because I wanted to test the quality of the phone line so I kept my home phone company. However, now, I would be interested in changing to a better phone plan here a...

vdeganis by Good Citizen / Bon Citoyen
  • 142 Views
  • 10 replies
  • 0 Bravos

Hostage: Public Mobile Credits dont renew your plan

If you let your plan lapse with auto pay turned off, even topping up your account to the "amount due" will not renew your plan (PM will say you're good to go, but will not enable your service). Public Mobile will not enable your service until you're ...

allardljosh by Good Citizen / Bon Citoyen
  • 160 Views
  • 12 replies
  • 0 Bravos

Resolved! Crank call voice messgaes

Getting one everyday from a 1-647- number. I only have 100 min plan so I waste 1 minute listening to their chinese voicemail. Any way around this? Can I block all 647 area codes? Thanks

martik777 by Good Citizen / Bon Citoyen
  • 110 Views
  • 7 replies
  • 1 Bravos

Down grade the plan

Hi, currently I’m paying $25 plan, the last charged was at dec17, if I wanna change plan to $15, should I do it now or click the “renew plan on due date” (means 1/17) anything I need to aware for changing plan? thanks

yullub by Good Citizen / Bon Citoyen
  • 91 Views
  • 10 replies
  • 0 Bravos

Activation

Please let me speak to someone. I filled everything required to activate and start My account and got check marks. Then I got a message the IMEI I gave was wrong. It was not. I was told someone would phone me and they have not. Please help.

JM1818 by Great Neighbour / Super Voisin
  • 115 Views
  • 14 replies
  • 0 Bravos

Data burning very fast

20Gb/monthI got it on 5 Jan,but gone in 3 days.I only used on whatsapp,facebook like normal.Only 40 mins on Netflix one time.Is it abnormal?

maggieip by Great Neighbour / Super Voisin
  • 109 Views
  • 10 replies
  • 0 Bravos

Resolved! Account status says Plan Expired

Checking my public mobile account I noticed on the main page under "account status" it says Plan Expired, in red lettering! It says this even though I'm up to date with my payments, AND showing a $25 account balance...? I have the 25$/mo. plan. Also ...

sbreimer1 by Great Neighbour / Super Voisin
  • 117 Views
  • 10 replies
  • 1 Bravos

Resolved! Account Changes

I just changed my account. Today is the date my account renews. It looks like my account is charged twice. How do I get credit back?

mposno by Great Neighbour / Super Voisin
  • 82 Views
  • 5 replies
  • 0 Bravos

Resolved! Cost for the remaining period of the new plan

Hi, I need to change my plan immediately from $15/month to $25/month, currently in the mid of the current plan month. What will be the cost calculation and plan renewal date? Will I lose the half money of my previous $15 plan?

amayna by Great Neighbour / Super Voisin
  • 82 Views
  • 7 replies
  • 0 Bravos
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