Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just arrived in Mexico, turned on my phone, and it would only connect to 3G at speeds of 0.1 mbps. Then I manually chose Telcel in settings and selected LTE, and got speeds of 0.7 mbps, then I chose 5G on but it won’t connect. Just wondering if Publi...
I have upgraded my subscription last week. It will be effective on the renewal day next month. How can see my upgraded subscription after I log in my account in Public Mobile?
If we get the plan with 1000 minutes does that include calling from the US to Canada?
Hi, I want to change my subscription to the promotion plan $29 canada-us-maxico. But it doesn't show up in my account as an available option. Can someone help me to do it. Thanks
I have 1GB data. I switched it on March 14. March 18 I got notified I have reached my data limit. I’ve only used about 50 MB though, and the usage breakdown confirms that. But my total data is spent. What is wrong?
I subscribed to a higher plan. Was supposed to take affect on renewal date. It didn’t happen. If I change now, will I be charged again? Need this for Mexico soon.
Can Long distance add ons be used to call countries from USA and Mexico if I have a Can/USA/Mex plan?
when I originally signed onto to Public I also referred a friend. I have been earning points each month because of this referral. If I change my plan, does that mean that I will no longer receive points for "REFERRING A FRIEND in the future under m...
Hi seen there a better plan and I can't seem to get someone to help me get it and it ends today
Hi there!I had to switch my SIM plan to another carrier due to a phone plan, so I won't be needing my prior plan at Public anymore. I was charged $21.85 just this 14th, and have only used it till March 17th.I was wondering if I'd be able to get a ref...
Hey Public Mobile - why can't I have this plan? I've been loyal for years and would really like to make the switch. Do I really need to cancel, port to a new carrier, and then come back to get your offers? Would be swell if you could hook me up with ...
I have a plan and I have seen a better plan for less money that I want to switch to but cannot get it to accept
Hi there. I'm in Mexico and confused as to whether incoming AND outgoing texts are free. My plan says Canada wide calling etc and International texts/images Does that include incoming and outgoing texts from Mexico to Canada?
Hello! I’m trying to change to the 5g plans they’re offering now, but when I try to log into my app it’s asking me to select a phone number but I’ve already been texting and using my phone number for over a year? It won’t let me skip this, is this so...
I have a 'CAN-US-MEX' plan, and after spending a week in Puerto Vallarta, I can't say that the mobile internet was perfect. It didn't matter whether I used Movistar or AT&T. Maybe someone can recommend what I should change in the settings
I would like to subscribe to the $29 Canada Mexico talk text and data plan. However, it seems to be limited to new clients. As a loyal long-term public mobile client it sucks to be me. Is there any way around this
If I cancel or unsubscribe my subscription for a month and then resubscribe, will I be able to get the same limited time offer $27/4G 20GB plan, or will I need to choose a new plan?
I dont need all the data I have. I want to “downgrade” and pick a plan that has less data and is less expensive. But Public doesnt allow it. I created a ticket and messaged Public about it. Sounds like you are never allowed to downgrade. I pay for 6 ...
Unlimited Canada and US minutes and messaging plus unlimited international text and picture messaging, does this mean I can call in the US from Canada and have unlimited time to talk???
I have a moto g stylus (2021) phone and I am the USA currently.. I have the Can USA Mexico plan but I cannot make a call anywhere... as soon as I dial the number the call ends
Hello, Am I able to change my plan to $29 per month Promo expiring March 17th 2025?RegardsKane
I've subscribed to (and my credit card has been charged for) the Can/US/Mexico plan, but my PM app states that my services are suspended until payment is received. I don't want to pay twice!
Are current subscribers able to change there subscriptions to a lower cost one? It seems grossly unfair if this offer is only limited to new subscribers if current subscribers are unable to do this!!!! If we can, I would appreciated how we would be a...
Hi, I’m on the $29 plan with 10g can-us and want to switch to the new can-us-mex promotion with 20g for the same price. I cant fond this promo in the app. How do I switch?
Hi I am currently with PM $29/10GB plan, I found today that PM now has $29/20GB + 100 minutes international call plan. How can I switch to the new plan? I tried Change Subscriptions from my account but the new plan does not show. Thanks.
Can I change my current subscription to a promotional subscription being offered? I have a $29 10GB subscription and the new one offers 20GB for the same price. When I go into manage subscriptions the promotional subscription is not one of the choice...
Have you checked your "Change Subscription" in your Account today?As a general observation, PM does not allow current subscribers to downgrade to cheaper plans.Every once in a blood red moon, PM allows you to do it. I am currently on a $23 4G 6GB 1...
I’m trying to change my plan to the 20GB Canada US Mexico but when I click the change subscription it doesn’t show up. How do I switch to this one?!
