Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Picture sending only works when data is on through iMessaging.

I know that the subject has had many similar complaints and long discussions. My plan does haveUnlimited International Text and Picture Messaging.However have noticed that when I disable data on my iPhone basic text messages do sent without any probl...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 4 replies
  • 0 Bravos

Resolved! Just upgrade plan from 3g to 4g question..

How do I know if this is running the 4g speeds it still says LTE+ and it kind of goes from lte to lte+. I haven't really sent any pics or anything yet but before it was crazy slow on the 3g speed. Sending a 400kb pic could take like 3-4 mins because ...

vaalix by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Updating to 15gbs for 40

I asked it to update my next payment to the new plan but does this mean that I will lose my one time add ons that I got as promotion? I am aware that I will lose my 2gb extra recurring promotion but not sure about one time addons I got as promos

kangminkim by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

plan change

If I change my plan to upgrade my 3 g speed plan to a 4G speed option which is the same monthly payment do I get to keep all my established rewards?

Rena by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Plan and data

My plan was supposed to give me 15gb of data and instead it’s giving me 5gb and now the option to upgrade again. Please help

MissMu by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Unlimited Canada-wide Talk

I'm visiting Ontario next week from BC. Does "Unlimited Canada-wide Talk" mean I can call from anywhere within Canada to anywhere else within Canada without extra fees? Is texting? Please advise.

LizSaam by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Travel Data Plan

Hi All, I am considering a long trip to some country in Asia like China. How may I get phone call minutes/data from there?

Angelily by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! 100mins in $15/mon Plan

Hi, I would like to know if the 100 minutes in the $15 monthly plan includes the mins of outgoing and incoming calls? Or is it just 100 minutes of outgoing calls, but unlimited incoming calls? Thank you~~

Screen Shot 2023-03-21 at 12.13.46 PM.png
Laa635 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Need to cancel plan

Hello, I activated a SIM card for my parents but they are no longer in Canada. Is disabling the pre-authorized payments enough to cancel the plan? or is there anything else I need to do?they would like to re-activate it in august when they come back ...

LenaSchuschke by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Change plan upon renewal date

I tried this option last month. Saved the changes and it never changed. Im trying again this month. How can i check to make sure it will actually happen?

becm66 by Great Neighbour / Super Voisin
  • 4 replies
  • 2 Bravos

Big Usage Error

The usage summary shows I have used a substantial 2.33 gigabytes of data while the day-by-day usage shows a total of only 240.48 megabytes in this billing cycle. The latter is typically what I experience as a low usage user. I am troubled by this ine...

jafi by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Current promotions

Currently with Koodo, paying $55 for their 50 gig plan (don't use nearly that amount).Does anyone know how long they'll keep this $40 15 GB plan active for? I've got 2 months left on my Tab and might pay it off early to come over to Public.

kadamczy by Good Citizen / Bon Citoyen
  • 18 replies
  • 1 Bravos

VoLTE not happening

I have been using a VoLTE-capable AT&T Galaxy S7 G930A on PM on $15 3G plan, well before Feb. 22/2023. The phone's 4G/LTE indicator for mobile data changes to 4G only when initiating a voice call, even when I have turned on Enhanced LTE Services incl...

dcliveca by Great Neighbour / Super Voisin
  • 15 replies
  • 0 Bravos

Phone plan not working

Paid my bill for March and it seems my account is not kicking inWent back to store and confirmed it went throughThis happened yesterday Still going onNo call in or out It says my balance is 2.00Why is that when I paid my monthly bill 25.00

KATHY987 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

I paid my bill and I have no service

I paid my bill in full yesterday and I still have no service. I can't even fill out a ticket because I can't get a text code and whenever I try to use my account verification, it tells me there's an issue. It's been a couple of weeks since I've paid ...

nickdill1 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Plan Switched Without My Permission

Shame on me for not noticing this earlier. Three months ago my plan changed from the $35 3G 3Gb with 2Gb Bonus plan to the $45 for 20 GB at 4G Speed with points plan. I did not authorize this. This phone is very lightly used so I don't need a big pla...

JohnE23 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! The Canada-wide call minute is counted wrong

So I barely used my phone's number for calls at all since I got the plan 6 days ago and it was 11 minutes. I was surprised so I decide to combine the minutes of all of my outgoing calls and it was around 3-4 minutes, so where did that 7-8 minute come...

221312321.png Screenshot 2023-03-17 234419.png

US add on

Can you only upgrade US data plan one time?

PamEarle by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Plan problem- no internet

I have a plan $40 for 15GB 4G, suddenly it now changed to 5GB without notice. I looked everywhere in Community and realized there were some advice how to resolve issue (with incognito/private window, with refresh button), but it dosen't help me to re...

Romik by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

No changes for 3G plans but more options added for 4G, AGAIN!

Hey all, I was responding to another thread about current plan offers and decided to check self serve before posting in case the plan I was going to recommend had been removed and notice PM has added two more 4G plans and removed one. Alas, nothing n...

dabr by Mayor / Maire
  • 28 replies
  • 3 Bravos

best plan for US roaming

i am going to the US for some time and am looking for a cost efficient plan. i won't need data, just the ability to make or recieve calls/texts. does the $15/mo plan include US roaming? any suggestions on which plan fits me best?

usbarlas by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Volte

Not a question just a commentafter reading VoLTE (Voice Over LTE) FAQsCustomers who activated on the Public Mobile network after February 22, 2023 will automatically have their customer profile enabled with VoLTE (Voice over LTE). Customers who activ...

dhutt by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Trying to change my plan

I'm trying to downgrade my plan but I have no idea how. The chat tells me to go to overview and click change plan but I absolutely can't find that. Help?

Mozgurl28 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos


I am putting this question on behalf of my son. He has public mobile connection and now planning to switch to other service provider.He had plan of 20GB package for data and it is consumed in 12 days without having any apps running on the phone. He t...

msaali18 by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos