Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20287 Views
  • 180 replies
  • 24 Bravos

Resolved! UK plans

Hi there,I'm traveling in the UK at the end of the month. Wondering if there are UK roaming plans? I could only find US plans.Thank you

Tesk by Great Neighbour / Super Voisin
  • 46 Views
  • 3 replies
  • 0 Bravos

4g

how do i upgrade to the $24 4GB 4G plan that was offered recently

gwalkercan by Great Neighbour / Super Voisin
  • 39 Views
  • 1 replies
  • 0 Bravos

Ticket

@CS_Agent Ticket reference number: 382102-565Can you please assist with this ticket?

MJ_David by Great Neighbour / Super Voisin
  • 34 Views
  • 2 replies
  • 0 Bravos

New subscription minutes used up

My plan is new since late yesterday, barely used any data, but can’t make a phone call because minutes are used up. Not sure why!

Babkat by Great Neighbour / Super Voisin
  • 81 Views
  • 7 replies
  • 0 Bravos

Public Mobile Promo Code or offers?

How often does Public Mobile give Promo Code or new discount offers?,I'm looking at the $29 for 20 GB package, but I need international S.M.S. as my nephew is in Singapore right and all he has is a crappy phone BlackBerry Storm that can only do SMS, ...

Subscription change

I just changed my subscription to the $15 plan, I bought a payment voucher and successfully added the nip, but I'm still unable to use my phone

Afeisha20 by Great Neighbour / Super Voisin
  • 69 Views
  • 1 replies
  • 0 Bravos

PM 5G+

Don’t know if this is just me, but I woke up this morning to the 5G+ logo on my phone. Could this mean 5G+ is coming to PM?  

IMG_0336.jpeg
SliJi1 by Good Citizen / Bon Citoyen
  • 218 Views
  • 8 replies
  • 1 Bravos

Resolved! Changing a plan in the middle of billing cycle?

Good evening everyone,If I were to change my plan in the middle of billing cycle, how does it work? Would I get some refund for the current month? A new bill month will start immediately. All data left on my current month will be wiped out? Thank you...

irisxiaolu1 by Great Neighbour / Super Voisin
  • 138 Views
  • 4 replies
  • 1 Bravos

Resolved! Plan recommended?

What is this label about? I see it in my self-serve. I searched and couldn't find anything.

Screenshot 2024-02-18 235204.png
golfball by Model Citizen / Citoyen Modèle
  • 208 Views
  • 7 replies
  • 0 Bravos

Subscription offer SMS

Hi I accepted a new offer for a subscription sent to me by SMS. i replied YES but it doesnt appear on my account as the upcoming subscription. When will it appear?

matboy4 by Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 1 Bravos

Resolved! $26 4G plan with 15GB data

I received the following offer via text and accepted it. I then received a confirmation text that the offer would be added to my account and take effect on my renewal date.When I look at my account, it still shows my current plan on my renewal date. ...

Mobilemech by Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos

Upgrading a plan on renewal date

I've just requesting an upgrade on my renewal date.  I paid the full amount of the monthly charge.  As yet I've not received any notification of my upgrade or payment.  How can I check that this upgrade will happen? Emily 

EC6 by Great Neighbour / Super Voisin
  • 129 Views
  • 6 replies
  • 0 Bravos

New subscription

The new plan offers that 29/month gives you unlimited phone etc but says 20GB, is that 20GB every month or 20GB total for the 90 days?

DaynaJoy by Great Neighbour / Super Voisin
  • 113 Views
  • 6 replies
  • 0 Bravos

Promotion $29 20GB

A new user is going to sign up with Public Mobile and will be choosing the $29 20GB service which is a promotion right now.They are wondering if this is a plan that at some point in the future (ie after 90 days) will expire on them and they will be f...

John_feeney by Great Neighbour / Super Voisin
  • 191 Views
  • 5 replies
  • 0 Bravos

Great deal offered

I received a text about the great deal of receiving 15GB at $26 per month. My wife also has account with you but she hasn't received a text about the offer. We both wanted to accept the offer. Today is the last day of the offer

Ritavara by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 1 Bravos

Resolved! suoport for me 29$ / month for 20G

I have been using mobile public for a long time, but now I really need to use the 20G data package (for newbies), I often work on the road, need data for directions, exchange jobs online, ... so I can give I prefer to use this package (29$/month) to ...

danhtran by Great Neighbour / Super Voisin
  • 158 Views
  • 4 replies
  • 0 Bravos

Resolved! Promotion off 15gbs data on 4g

I received the offer by text for 15gbs of data on 4g . I replied YES but shortly after replied Cancel..can I reply YES again and still get it?

darjer_09 by Good Citizen / Bon Citoyen
  • 191 Views
  • 8 replies
  • 0 Bravos

Public mobile deals

I received a deal on Friday from public mobile  get 15 GB of data at 4g speeds of up to 100 mbps for only 26.00 dollars a month. I want to find out is this for real or a skam or is this deal for only a short time and then the price goes up

dogman202 by Great Neighbour / Super Voisin
  • 130 Views
  • 5 replies
  • 0 Bravos

Targeted offers

What determines if you can receive a targeted offer? It seems that I'm never eligible even though I'm on the $15 plan, is that normal?

golfball by Model Citizen / Citoyen Modèle
  • 228 Views
  • 9 replies
  • 0 Bravos

Public Mobile - Phone Plan Promo Deal??

Okay I got a text saying "Public Mobile here.  We've got a great deal for you.  Get 15GB of data at 4G speeds of up to 100mbps for only $26/month.  Reply YES to this limited time offer added to your account and will take effect on your next renewal d...

Malloryyy by Great Neighbour / Super Voisin
  • 226 Views
  • 6 replies
  • 0 Bravos

Resolved! $26 for 15GB @ 4G promo

I am currently on the $25 for 1GB @ 3G and recieved a text offering an upgrade to 15GB at 4G for $26.I have 2 questions (sort of related)1. I read on another post that my Canada to USA texting and calling will be lost. Is that true?2. Does the offer ...

Resolved! Cost of international roaming in china

Any idea what’s the roaming cost in China, going to be stay in China for one year for job reason. Considering if I need to pause my account to keep my number or cancel subscription. Also want to know if there’s any good roaming plan?

Yanyu_zou by Good Citizen / Bon Citoyen
  • 177 Views
  • 4 replies
  • 1 Bravos

Resolved! 15 GB offer through text message

Hi, I got 15 GB 4G speed offer for $26/month through a text.  I currently have a 1GB data, unlimited US/Canada talk and text plan for $25/month. If I reply YES to this offer, does it ADD to my current plan ie I would now pay $51/month?  Or does it re...

Dausha by Great Neighbour / Super Voisin
  • 230 Views
  • 9 replies
  • 0 Bravos

Resolved! Will 5G plan still work with 4G older compatible iPhone

I’d like to upgrade to for the 5G offer available today, but only have an iPhone XMax. In about 2 months I’ll have access to a 13ProMax. In the meantime will my XMax simply revert to 4G speeds,  but still offer the 60Gb data. I’d then like to use Spe...

DelDoc by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 0 Bravos
Labels
Need Help? Let's chat.