Hello Community,
We're excited to introduce a new feature on our website and would like your feedback. Participate in a quick user test that takes no more than 5 minutes.
Click this link to get started: User Testing Survey.
What's Happening? You've p...
Hello Community,
We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico.
Who’s Eligible?
New customers who purcha...
Hello Community,
We wanted to give you an update that we are completing system upgrades during the following maintenance window:
March 4 | 10:00 PM EST (7:00PM PST) to March 5 | 9:30 AM EST (6:30AM PST)
During this time you will be unable to: - Purch...
Hello Community,
Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused.
To validate your account status, plea...
Hello Community,
We wanted to give you an update that changing your Subscription and accessing the app will be unavailable during the following maintenance window:
January 28 | 1:00 AM EST to 6:00 AM EST or January 27 | 10:00 PM PST to 3:00 AM ...
Hi @hairbag1,
Thank you for sharing your concerns and suggestions. I completely understand your frustration. Our Oracles did an excellent job in quickly notifying the Public Mobile team about the recent suspend notification. Before we could make a fo...
Hi all, just wanted to clear up some confusion. If you're already with Public Mobile and are looking to transfer your Public Mobile eSIM to a new device you've purchased, it will not cost you anything. You only pay the eSIM fee if it's your first tim...
Thank you for bringing this to our attention. We apologize for the confusion and the inconvenience caused by the information provided by the Chatbot. We are currently piloting enhancements to the Chatbot system, and we acknowledge there have been som...
