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9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 3083 Views
  • 20 replies
  • 35 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 21010 Views
  • 110 replies
  • 30 Bravos

Important Announcement from Your Community Manager

Hello Community! I have some news share with you today, along with a bit of bitter sweetness. After several years of being involved in our platform, I want to share that I'll be taking some time off for personal reasons and temporarily stepping away ...

J_PM by Public Mobile
  • 264 Views
  • 7 replies
  • 5 Bravos

Longer Than Normal Support Wait Times

Hey Community,  We are currently experiencing longer than normal wait times for support tickets due to high volumes. Our team is diligently working through each request and will respond to each ticket as soon as possible.  To ensure that you get a re...

J_PM by Public Mobile
  • 1025 Views
  • 10 replies
  • 12 Bravos

Top Contributors – March 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 333 Views
  • 0 replies
  • 6 Bravos

Alert Ready Test on May 8

Hello Community, On Wednesday, May 8, 2024 the Government of Canada will conduct an Alert Ready Test  to compatible mobile devices in each province and territory. Alert Ready is designed to deliver critical and potentially life-saving alerts to Canad...

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J_PM by Public Mobile
  • 563 Views
  • 7 replies
  • 10 Bravos

Introducing Mobile Klink Device Rewards!

Hey Community,  Starting April 9, we partnered with Mobile Klinik to offer two new free redemption rewards for 0 points that you can redeem. The vouchers are redeemed online, and then must be fulfilled in Mobile Klinik stores.  How it works:Customers...

J_PM by Public Mobile
  • 442 Views
  • 12 replies
  • 4 Bravos

[Open Issue] Trouble using iMessage & FaceTime Features

Hey Community, We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features,  and we understand how frustrating this can be. Our teams are working diligently to find the cause.  In the meantime, please try ...

J_PM by Public Mobile
  • 2665 Views
  • 64 replies
  • 2 Bravos

Top Contributors – February 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 267 Views
  • 0 replies
  • 2 Bravos

Scheduled Maintenance on March 17

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: March 17 | 12:00 AM EST to 10:00 AM EST   or   March 16 | 9:00 PM PST to 7:00 AM...

J_PM by Public Mobile
  • 3075 Views
  • 15 replies
  • 6 Bravos

Latest Enhancements to your Public Mobile App Experience!

Hey Community,  We are excited to share, our team continues to work hard on improving our app to enhance your experience.  Starting today, there will be a number of enhancements released in the Public Mobile app. This significant improvement not only...

J_PM by Public Mobile
  • 5287 Views
  • 72 replies
  • 42 Bravos

Upcoming Changes to our Old Rewards Program

Hey Community,We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting...

J_PM by Public Mobile
  • 227369 Views
  • 4839 replies
  • 27 Bravos

Scheduled Maintenance on March 5

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: March 5 | 1:00 AM EST to 6:00 AM EST   or   March 4 | 10:00 PM PST to 3:00 AM PS...

J_PM by Public Mobile
  • 3120 Views
  • 15 replies
  • 11 Bravos

Chatbot Ticket Issue is Resolved!

Hey Community,  We are pleased to announce that the issue many users have encountered while trying to contact support through our chatbot has been fixed. Our team was aware of this issue and has successfully resolved it, thanks to the experiences you...

J_PM by Public Mobile
  • 3488 Views
  • 24 replies
  • 6 Bravos

Top Contributors – January 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 734 Views
  • 0 replies
  • 10 Bravos

Top Contributors – December 2023

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1109 Views
  • 0 replies
  • 8 Bravos

Picture and Group Messaging End Date | Feb 14

Hey Community,  Starting February 14th, 2024, select customers may be required to update either their settings or upgrade their device to continue using Multimedia Messaging Service, better known as MMS without interruption.  Who is affected by this ...

J_PM by Public Mobile
  • 9773 Views
  • 95 replies
  • 16 Bravos

Scheduled Maintenance on Jan 22

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: January 22 | 12:05 AM EST to 3:00 AM EST   or   January 21 | 9:05 PM PST to 12:0...

J_PM by Public Mobile
  • 1549 Views
  • 8 replies
  • 1 Bravos

Sign-Up Now! Public Mobile User Feedback Session

Hello Community, We’re selecting a handful of users to participate in a 30 - 45 minute feedback session to help us collect valuable feedback on our website functionality. We’ll use this feedback to help us fine-tune our website pages to gives our cus...

J_PM by Public Mobile
  • 2474 Views
  • 14 replies
  • 10 Bravos

Top Contributors – November 2023

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1096 Views
  • 0 replies
  • 8 Bravos

Scheduled Maintenance On Jan 11: Platform Updates

Hello Community,  We wanted to give you a heads up that the following portals will not be available during the following maintenance window.  Maintenance window: January 11 | 12:05 AM EST to 6:00 AM EST During this time My Account, Community, App and...

J_PM by Public Mobile
  • 1276 Views
  • 12 replies
  • 3 Bravos

Our Network Available on the TTC Subway

Hello Community,  Public Mobile customers now have even more mobile coverage in select areas of the TTC subway system.  You can talk, text, and browse in connected portions of the Toronto Transit Company (TTC) subway tunnels and all stations.  Where ...

J_PM by Public Mobile
  • 5555 Views
  • 27 replies
  • 23 Bravos

Check Out Our New Avatar Collection!

Hey Community,  You might have already noticed a little makeover to your Community Profile Avatar! We've been hard at work behind the scenes, and we're thrilled to unveil our brand new avatar collection. We couldn't wait to share this with all of you...

J_PM by Public Mobile
  • 1193 Views
  • 14 replies
  • 4 Bravos

[Resolved] Issues Updating Credit Cards

Hi Community, We’re aware of an issue impacting some customers which is preventing them from updating their credit card details in My Account. Our team is actively investigating the issue.  If you are experiencing this issue please submit a ticket to...

J_PM by Public Mobile
  • 7617 Views
  • 68 replies
  • 1 Bravos

[Resolved] Experiencing Dropped Calls Issue

-- Update as of December  2, 8:37 pm ET -- We have implemented a fix and this issue is now resolved. Your voice services should be working as expected. Thank you all for your patience. Hello Community,  We are aware that some of you are experiencing ...

J_PM by Public Mobile
  • 781 Views
  • 7 replies
  • 3 Bravos

[Resolved] Issues with Mobile Hotspot

— Update as of December 2, 11:35 ET — This issue has been resolved and mobile hotspot service is working as expected. Thank you for your patience. Troubleshoot steps:  If you encountered this issue, initiate a restart by putting device in flight mod...

J_PM by Public Mobile
  • 5674 Views
  • 37 replies
  • 18 Bravos

Scheduled Maintenance on Dec 1 | My Account, Website & App

 Hello Community,  We wanted to give everyone a heads up that the following portals will not be available during the following maintenance window: Maintenance window:  December 1 | 10:00 PM ET – December 2 | 10:30 AM ET During this time, you will be ...

J_PM by Public Mobile
  • 7383 Views
  • 38 replies
  • 7 Bravos

9-8-8 Service is Now Live in Canada

Hello Community,  We have an important announcement to share. Starting today, the 9-8-8 Suicide Crisis Helpline is now available across Canada.  Canada’s 98-8 Suicide Crisis Helpline is a new three-digit helpline that provides urgent, live support by...

J_PM by Public Mobile
  • 8334 Views
  • 32 replies
  • 52 Bravos

[Ongoing] Slower Response Times from Agents

Hey Community,  Due to unprecedented activity this Black Friday we’re seeing higher-than-normal volumes of tickets. Our agents are actively working on responding to every ticket submission. If you submitted a ticket this weekend and have still not re...

J_PM by Public Mobile
  • 8517 Views
  • 65 replies
  • 10 Bravos

Cyber Monday Deals: 5G 60GB for $50 Available Now

Hey Community,  It’s finally a Monday to get excited about. Don’t miss out on the Cyber Monday deals, starting today. Subscribe to a 5G 60GB unlimited plan for only $50/month. Plus get an extra $15 value in Public Point. .   60GB for $50 | 5G speed |...

J_PM by Public Mobile
  • 2916 Views
  • 35 replies
  • 3 Bravos
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