Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hey Community, We wanted to share an update for any new subscribers that are still experiencing some common issues. Number Transfer Issues If you have a number transfer issue that is still not resolved, please try resubmitting the transfer request. ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
[Updated as of 10/23/25]: The ticketing issue has been resolved. Ticket submissions through the usual form are now working as expected. If it’s been more than 24 hours, please submit your ticket again. Hi Community, We’re currently experiencing an is...
Hello Community, We have some exciting news for you! Starting October 16, 2025, you can use Face ID or your fingerprint (biometric authentication) to log in to the Public Mobile app. No more password typing every time you want to check your account. ...
Hi Community, We wanted to let you know about a recent change to how Public Mobile vouchers can be purchased. There have been some recent changes to where Public Mobile vouchers can be purchased. As a result, a few retail locations no longer offer Pu...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
[Updated as of 10/10/25]: The ticketing issue has been resolved. Ticket submissions through the usual form are now working as expected. If it’s been more than 24 hours, please submit your ticket again. Hi Community, We’re currently experiencing an is...
Hello Community, Due to Canada Post labour disruptions beginning September 25th, we are currently unable to deliver orders to PO Boxes and Rural Route addresses. All orders placed prior to September 25th that were not PO Boxes and Rural Route address...
[Updated as of 9/24/25]: The RCS activation issue has now been resolved. If you’re still experiencing issues with RCS on your device, please try the troubleshooting steps below. Hi Community, We’re aware that some Public Mobile customers are experie...
Hello Community, We’re excited to announce a new limited-time bonus as part of our Refer-a-Friend program. Starting September 17, 2025, when you refer-a-friend to Public Mobile and they subscribe to a plan starting from $35/month, you’ll earn a $10 b...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hi Community, We’re making a few important updates to the Public Points rewards program, starting October 15, 2025. What's changing Points-back earning will change from 5% to 2%Anniversary bonus will move from 10 points to 5 points What’s not changin...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hi Community, We’ve got something exciting for you! We’re giving away a $250 Visa gift card, and all you have to do is sign up with your email to be the first to hear about exclusive Public Mobile deals and limited-time offers. It’s a win-win! Even ...
[Updated as of 8/1/25 9:05 AM EST] Great news - we wanted to let you know that the technical difficulties with Android activations have now been resolved. You should be able to activate your Public Mobile service on your Android device without any is...
Hi Community, We’re excited to share that we’ve just added app notifications to help you stay up to date on all things Public Mobile. By turning them on, you’ll be among the first to hear about exclusive offers, account updates, and new features as t...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hi Community, We’re here to let you know about an important change that may impact your monthly payment. Starting July 31st 2025, you will see a government-mandated provincial 9-1-1 tax on your monthly bill. This tax supports local 9-1-1 emergency se...
Hello Community, We’re excited to announce a new limited-time bonus as part of our Refer-a-Friend program. Starting today, when you refer a friend to Public Mobile and they activate on any plan $29 or above, you’ll both earn a $15 bonus credit, on to...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hello Community, We’re excited to announce a new limited-time bonus as part of our Refer-a-Friend program. Starting today, when you refer a friend to Public Mobile and they activate on any plan $29 or above, you’ll both earn a $15 bonus credit, on to...
Hello Community, We’re excited to announce a new limited-time bonus as part of our Refer-a-Friend program. Starting today, when you refer a friend to Public Mobile and they activate on any plan $29 or above, you’ll both earn a $15 bonus credit, on to...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hello Community, Due to pending Canada Post labour disruptions expected on May 22nd, we are currently unable to deliver orders to PO Boxes and Rural Route addresses placed after May 13th. If you placed an order prior to May 13th and it has not arriv...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hello Community, We're excited to introduce a new feature on our website and would like your feedback. Participate in a quick user test that takes no more than 5 minutes. Click this link to get started: User Testing Survey. What's Happening? You've p...
