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Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 1434 Views
  • 21 replies
  • 7 Bravos

Scheduled Maintenance on September 15th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: September 15 | 00:01 AM ET - 10:00 AM ET  (9:00 PM PST September 14th to 7:00 AM...

A_CX_PM by Public Mobile
  • 1255 Views
  • 4 replies
  • 0 Bravos

9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 5750 Views
  • 32 replies
  • 42 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 29542 Views
  • 114 replies
  • 33 Bravos

Top Contributors – September 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 92 Views
  • 0 replies
  • 0 Bravos

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 1434 Views
  • 21 replies
  • 7 Bravos

Top Contributors – August 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 269 Views
  • 0 replies
  • 2 Bravos

Scheduled Maintenance on September 15th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: September 15 | 00:01 AM ET - 10:00 AM ET  (9:00 PM PST September 14th to 7:00 AM...

A_CX_PM by Public Mobile
  • 1255 Views
  • 4 replies
  • 0 Bravos

Top Contributors – July 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 705 Views
  • 0 replies
  • 1 Bravos

Save Big on Mobile Klinik’s CPO Bundle

Hello Community, Exciting news! Courtesy of Mobile Klinik, we have a fantastic offer for you, just in time for the Back to School season. Redeem this special 0-point offer online and take advantage of it at your nearest Mobile Klinik store. Offer Det...

Ck_PM by Public Mobile
  • 2743 Views
  • 6 replies
  • 7 Bravos

Scheduled Maintenance on August 11th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: August 11 | 12:00 AM EST to 10:00 AM EST   or   August 10  | 9:00 PM PST to 7:00...

Ck_PM by Public Mobile
  • 1681 Views
  • 6 replies
  • 1 Bravos

Top Contributors – June 2024

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Andu_S by Customer Support Agent
  • 1439 Views
  • 1 replies
  • 5 Bravos

[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 2481 Views
  • 6 replies
  • 0 Bravos

[FIXED] Dropped Calls

[Update as of 3:00PM ET 19/06/2024]: A solution for this issue was successfully implemented earlier this morning that should have resolved this issue for most customers. We understand some customers are still experiencing issues, and the team is work...

Ck_PM by Public Mobile
  • 25281 Views
  • 206 replies
  • 31 Bravos

Top Contributors – May 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1321 Views
  • 0 replies
  • 3 Bravos

Continued Enhancements to the Public Mobile App

Hey Community,  We are excited to share our latest update to the Public Mobile app. We've made all the Payment Tab screens native within the app. This means faster performance and fewer steps to manage your payments, making everything a lot smoother ...

Ck_PM by Public Mobile
  • 6082 Views
  • 28 replies
  • 17 Bravos

Exciting New Reward: Up to $100 Cashback with Neo Financial

Hello Community, We’re thrilled to announce a partnership with Neo Financial with Public Points to redeem a special offer for 0 points and enjoy savings of up to $100. Offer: Get 100% cashback up to $100 on your next Public Mobile payment when you si...

Ck_PM by Public Mobile
  • 10595 Views
  • 44 replies
  • 15 Bravos

[DONE] Scheduled Maintenance on May 26

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: May 26 | 12:00 AM EST to 10:00 AM EST   or   May 25 | 9:00 PM PST to 7:00 AM PST...

Ck_PM by Public Mobile
  • 4279 Views
  • 20 replies
  • 7 Bravos

Longer Than Normal Support Wait Times

Hey Community,  We are currently experiencing longer than normal wait times for support tickets due to high volumes. Our team is diligently working through each request and will respond to each ticket as soon as possible.  To ensure that you get a re...

Tiana_V by Public Mobile
  • 9583 Views
  • 73 replies
  • 10 Bravos

Top Contributors – April 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1634 Views
  • 0 replies
  • 6 Bravos

[Solved] Text Message Issues for Recently Ported Numbers

[Update as of 9:00AM ET 15/05/2024]: A solution for this issue has been successfully implemented last night. Any customer who experienced issues with their SMS service after transferring their number should now have their service fully restored.  Ple...

Ck_PM by Public Mobile
  • 22223 Views
  • 172 replies
  • 30 Bravos

Important Announcement from Your Community Manager

Hello Community! I have some news share with you today, along with a bit of bitter sweetness. After several years of being involved in our platform, I want to share that I'll be taking some time off for personal reasons and temporarily stepping away ...

J_PM by Public Mobile
  • 1963 Views
  • 7 replies
  • 22 Bravos

Longer Than Normal Support Wait Times

Hey Community,  We are currently experiencing longer than normal wait times for support tickets due to high volumes. Our team is diligently working through each request and will respond to each ticket as soon as possible.  To ensure that you get a re...

J_PM by Public Mobile
  • 2885 Views
  • 13 replies
  • 15 Bravos

Top Contributors – March 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 2053 Views
  • 0 replies
  • 8 Bravos

Alert Ready Test on May 8

Hello Community, On Wednesday, May 8, 2024 the Government of Canada will conduct an Alert Ready Test  to compatible mobile devices in each province and territory. Alert Ready is designed to deliver critical and potentially life-saving alerts to Canad...

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J_PM by Public Mobile
  • 5296 Views
  • 15 replies
  • 13 Bravos

[Update] Introducing Mobile Klinik Device Rewards

[Update as of May 31st, 2024]: Hey Community, the Mobile Klinik $130 discount has gone through some changes.  We’ve updated the offer to a $150 discount on checkout when purchasing a CPO and Protection Bundle+Eligible devices are expanded to:iPhone 1...

J_PM by Public Mobile
  • 4278 Views
  • 17 replies
  • 8 Bravos

[Open Issue] Trouble using iMessage & FaceTime Features

Hey Community, We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features,  and we understand how frustrating this can be. Our teams are working diligently to find the cause.  In the meantime, please try ...

J_PM by Public Mobile
  • 9585 Views
  • 84 replies
  • 5 Bravos

Top Contributors – February 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1693 Views
  • 0 replies
  • 3 Bravos

Scheduled Maintenance on March 17

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: March 17 | 12:00 AM EST to 10:00 AM EST   or   March 16 | 9:00 PM PST to 7:00 AM...

J_PM by Public Mobile
  • 4135 Views
  • 15 replies
  • 6 Bravos

Latest Enhancements to your Public Mobile App Experience!

Hey Community,  We are excited to share, our team continues to work hard on improving our app to enhance your experience.  Starting today, there will be a number of enhancements released in the Public Mobile app. This significant improvement not only...

J_PM by Public Mobile
  • 12469 Views
  • 89 replies
  • 53 Bravos

Upcoming Changes to our Old Rewards Program

Hey Community,We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting...

J_PM by Public Mobile
  • 551126 Views
  • 5524 replies
  • 54 Bravos

Scheduled Maintenance on March 5

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: March 5 | 1:00 AM EST to 6:00 AM EST   or   March 4 | 10:00 PM PST to 3:00 AM PS...

J_PM by Public Mobile
  • 4371 Views
  • 15 replies
  • 11 Bravos

Chatbot Ticket Issue is Resolved!

Hey Community,  We are pleased to announce that the issue many users have encountered while trying to contact support through our chatbot has been fixed. Our team was aware of this issue and has successfully resolved it, thanks to the experiences you...

J_PM by Public Mobile
  • 5012 Views
  • 24 replies
  • 6 Bravos
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