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9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 7477 Views
  • 33 replies
  • 46 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 34738 Views
  • 116 replies
  • 34 Bravos

Top Contributors – January 2025

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 152 Views
  • 0 replies
  • 0 Bravos

Top Contributors – December 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 512 Views
  • 0 replies
  • 4 Bravos

Exciting Updates Coming to the Public Mobile Website!

Hello Community, We've introduced a new update to the Public Mobile website experience. This update will enhance the websites aesthetics and usability, ensuring a consistent and improved look throughout. What to Expect: Dark Theme: The website will f...

Ck_PM by Public Mobile
  • 6092 Views
  • 50 replies
  • 26 Bravos

Top Contributors – November 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 638 Views
  • 0 replies
  • 4 Bravos

[NEW] Launch of Our New Support Videos

Hello Community, We're happy to announce the launch of our brand new Support Videos. These videos have been carefully crafted to help provide detailed support and answer some of our most frequently asked questions. They are a fantastic resource for b...

Ck_PM by Public Mobile
  • 2572 Views
  • 21 replies
  • 20 Bravos

[Important Update]: Canada Post Strike & SIM Card Deliveries

Hello Community, We want to inform you about the ongoing Canada Post strike that started on November 15, 2024, which may affect the delivery of new Public Mobile SIM cards. To ensure you receive your SIM without delays, we are switching to alternativ...

Ck_PM by Public Mobile
  • 11799 Views
  • 72 replies
  • 15 Bravos

Top Contributors – October 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 877 Views
  • 0 replies
  • 2 Bravos

Scheduled Maintenance on November 10th

Hello Community,  We wanted to give you an update that Activations, My Account access and ticket submissions will be unavailable during the following maintenance window: November 10 | 12:00 AM EST to 10:00 AM EST   or   November 9  | 9:00 PM PST to 7...

Ck_PM by Public Mobile
  • 1944 Views
  • 15 replies
  • 0 Bravos

Public Mobile Community Terms of Service

Effective as of 10/29/2024: Hi Community,  Below you’ll find our Community Terms of Service as well as some guidelines to follow when using the Community. Please read them and familiarize yourself before starting or continuing to use the Community. F...

Ck_PM by Public Mobile
  • 1769 Views
  • 0 replies
  • 0 Bravos

Scheduled Maintenance on October 20th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: October 20 | 1:00 AM EST to 10:00 AM EST   or   October 19  | 10:00 PM PST to 7:...

Ck_PM by Public Mobile
  • 3554 Views
  • 33 replies
  • 0 Bravos

Top Contributors – September 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1214 Views
  • 0 replies
  • 0 Bravos

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 6676 Views
  • 31 replies
  • 13 Bravos

Top Contributors – August 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1270 Views
  • 0 replies
  • 4 Bravos

Scheduled Maintenance on September 15th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: September 15 | 00:01 AM ET - 10:00 AM ET  (9:00 PM PST September 14th to 7:00 AM...

A_CX_PM by Public Mobile
  • 1890 Views
  • 4 replies
  • 0 Bravos

Top Contributors – July 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1838 Views
  • 0 replies
  • 1 Bravos

Save Big on Mobile Klinik’s CPO Bundle

Hello Community, Exciting news! Courtesy of Mobile Klinik, we have a fantastic offer for you, just in time for the Back to School season. Redeem this special 0-point offer online and take advantage of it at your nearest Mobile Klinik store. Offer Det...

Ck_PM by Public Mobile
  • 6713 Views
  • 12 replies
  • 13 Bravos

Scheduled Maintenance on August 11th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: August 11 | 12:00 AM EST to 10:00 AM EST   or   August 10  | 9:00 PM PST to 7:00...

Ck_PM by Public Mobile
  • 2259 Views
  • 6 replies
  • 1 Bravos

Top Contributors – June 2024

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Andu_S by Customer Support Agent
  • 2801 Views
  • 1 replies
  • 5 Bravos

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 5702 Views
  • 21 replies
  • 9 Bravos

[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 2921 Views
  • 6 replies
  • 0 Bravos

[FIXED] Dropped Calls

[Update as of 3:00PM ET 19/06/2024]: A solution for this issue was successfully implemented earlier this morning that should have resolved this issue for most customers. We understand some customers are still experiencing issues, and the team is work...

Ck_PM by Public Mobile
  • 34545 Views
  • 214 replies
  • 32 Bravos

Top Contributors – May 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 2405 Views
  • 0 replies
  • 3 Bravos

Continued Enhancements to the Public Mobile App

Hey Community,  We are excited to share our latest update to the Public Mobile app. We've made all the Payment Tab screens native within the app. This means faster performance and fewer steps to manage your payments, making everything a lot smoother ...

Ck_PM by Public Mobile
  • 7368 Views
  • 28 replies
  • 17 Bravos

Exciting New Reward: Up to $100 Cashback with Neo Financial

Hello Community, We’re thrilled to announce a partnership with Neo Financial with Public Points to redeem a special offer for 0 points and enjoy savings of up to $100. Offer: Get 100% cashback up to $100 on your next Public Mobile payment when you si...

Ck_PM by Public Mobile
  • 18793 Views
  • 65 replies
  • 21 Bravos

[DONE] Scheduled Maintenance on May 26

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: May 26 | 12:00 AM EST to 10:00 AM EST   or   May 25 | 9:00 PM PST to 7:00 AM PST...

Ck_PM by Public Mobile
  • 5063 Views
  • 20 replies
  • 7 Bravos

Longer Than Normal Support Wait Times

Hey Community,  We are currently experiencing longer than normal wait times for support tickets due to high volumes. Our team is diligently working through each request and will respond to each ticket as soon as possible.  To ensure that you get a re...

Tiana_V by Public Mobile
  • 11718 Views
  • 73 replies
  • 10 Bravos

Top Contributors – April 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 2711 Views
  • 0 replies
  • 6 Bravos

[Solved] Text Message Issues for Recently Ported Numbers

[Update as of 9:00AM ET 15/05/2024]: A solution for this issue has been successfully implemented last night. Any customer who experienced issues with their SMS service after transferring their number should now have their service fully restored.  Ple...

Ck_PM by Public Mobile
  • 27919 Views
  • 172 replies
  • 30 Bravos

Important Announcement from Your Community Manager

Hello Community! I have some news share with you today, along with a bit of bitter sweetness. After several years of being involved in our platform, I want to share that I'll be taking some time off for personal reasons and temporarily stepping away ...

J_PM by Public Mobile
  • 2498 Views
  • 7 replies
  • 22 Bravos
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