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eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 40409 Views
  • 117 replies
  • 37 Bravos

Top Contributors – May 2025

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 80 Views
  • 0 replies
  • 1 Bravos

[NEW] Earn a $15 Bonus with Refer-a-Friend

Hello Community, We’re excited to announce a new limited-time bonus as part of our Refer-a-Friend program. Starting today, when you refer a friend to Public Mobile and they activate on any plan $29 or above, you’ll both earn a $15 bonus credit, on to...

Ck_PM by Public Mobile
  • 938 Views
  • 3 replies
  • 5 Bravos

[NEW] Earn a $15 Bonus with Refer-a-Friend

Hello Community, We’re excited to announce a new limited-time bonus as part of our Refer-a-Friend program. Starting today, when you refer a friend to Public Mobile and they activate on any plan $29 or above, you’ll both earn a $15 bonus credit, on to...

Ck_PM by Public Mobile
  • 1555 Views
  • 13 replies
  • 7 Bravos

Top Contributors – April 2025

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 144 Views
  • 0 replies
  • 0 Bravos

Top Contributors March 2025 Community Announcement

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Andu_S by Customer Support Agent
  • 192 Views
  • 0 replies
  • 0 Bravos

[New] Help Us Enhance Your Web Experience - User Testing

Hello Community, We're excited to introduce a new feature on our website and would like your feedback. Participate in a quick user test that takes no more than 5 minutes. Click this link to get started: User Testing Survey. What's Happening? You've p...

Ck_PM by Public Mobile
  • 1026 Views
  • 9 replies
  • 5 Bravos

Top Contributors – February 2025

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 215 Views
  • 0 replies
  • 1 Bravos

[NEW] Scheduled Maintenance March 4th - March 5th

Hello Community, We wanted to give you an update that we are completing system upgrades during the following maintenance window: March 4 | 10:00 PM EST (7:00PM PST) to March 5 | 9:30 AM EST (6:30AM PST) During this time you will be unable to: - Purch...

Ck_PM by Public Mobile
  • 816 Views
  • 4 replies
  • 0 Bravos

Top Contributors – January 2025

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 361 Views
  • 0 replies
  • 2 Bravos

Top Contributors – December 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 676 Views
  • 0 replies
  • 5 Bravos

Exciting Updates Coming to the Public Mobile Website!

Hello Community, We've introduced a new update to the Public Mobile website experience. This update will enhance the websites aesthetics and usability, ensuring a consistent and improved look throughout. What to Expect: Dark Theme: The website will f...

Ck_PM by Public Mobile
  • 8838 Views
  • 53 replies
  • 29 Bravos

Top Contributors – November 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 783 Views
  • 0 replies
  • 4 Bravos

[NEW] Launch of Our New Support Videos

Hello Community, We're happy to announce the launch of our brand new Support Videos. These videos have been carefully crafted to help provide detailed support and answer some of our most frequently asked questions. They are a fantastic resource for b...

Ck_PM by Public Mobile
  • 5454 Views
  • 25 replies
  • 28 Bravos

[Important Update]: Canada Post Strike & SIM Card Deliveries

Hello Community, We want to inform you about the ongoing Canada Post strike that started on November 15, 2024, which may affect the delivery of new Public Mobile SIM cards. To ensure you receive your SIM without delays, we are switching to alternativ...

Ck_PM by Public Mobile
  • 14535 Views
  • 72 replies
  • 15 Bravos

Top Contributors – October 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1031 Views
  • 0 replies
  • 2 Bravos

Scheduled Maintenance on November 10th

Hello Community,  We wanted to give you an update that Activations, My Account access and ticket submissions will be unavailable during the following maintenance window: November 10 | 12:00 AM EST to 10:00 AM EST   or   November 9  | 9:00 PM PST to 7...

Ck_PM by Public Mobile
  • 2750 Views
  • 15 replies
  • 0 Bravos

Public Mobile Community Terms of Service

Effective as of 10/29/2024: Hi Community,  Below you’ll find our Community Terms of Service as well as some guidelines to follow when using the Community. Please read them and familiarize yourself before starting or continuing to use the Community. F...

Ck_PM by Public Mobile
  • 2759 Views
  • 0 replies
  • 0 Bravos

Scheduled Maintenance on October 20th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: October 20 | 1:00 AM EST to 10:00 AM EST   or   October 19  | 10:00 PM PST to 7:...

Ck_PM by Public Mobile
  • 4807 Views
  • 33 replies
  • 0 Bravos

Top Contributors – September 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1374 Views
  • 0 replies
  • 0 Bravos

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 8210 Views
  • 40 replies
  • 13 Bravos

Top Contributors – August 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1407 Views
  • 0 replies
  • 4 Bravos

Scheduled Maintenance on September 15th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: September 15 | 00:01 AM ET - 10:00 AM ET  (9:00 PM PST September 14th to 7:00 AM...

A_CX_PM by Public Mobile
  • 2170 Views
  • 4 replies
  • 0 Bravos

Top Contributors – July 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1964 Views
  • 0 replies
  • 1 Bravos

Save Big on Mobile Klinik’s CPO Bundle

Hello Community, Exciting news! Courtesy of Mobile Klinik, we have a fantastic offer for you, just in time for the Back to School season. Redeem this special 0-point offer online and take advantage of it at your nearest Mobile Klinik store. Offer Det...

Ck_PM by Public Mobile
  • 7340 Views
  • 12 replies
  • 13 Bravos

Scheduled Maintenance on August 11th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: August 11 | 12:00 AM EST to 10:00 AM EST   or   August 10  | 9:00 PM PST to 7:00...

Ck_PM by Public Mobile
  • 2491 Views
  • 6 replies
  • 1 Bravos

Top Contributors – June 2024

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Andu_S by Customer Support Agent
  • 2992 Views
  • 1 replies
  • 5 Bravos

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 6725 Views
  • 21 replies
  • 9 Bravos

[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 3212 Views
  • 6 replies
  • 0 Bravos
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