Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST or June 15 | 9:00 PM PST to 7:00 AM P...
[Update as of 3:00PM ET 19/06/2024]: A solution for this issue was successfully implemented earlier this morning that should have resolved this issue for most customers. We understand some customers are still experiencing issues, and the team is work...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hey Community, We are excited to share our latest update to the Public Mobile app. We've made all the Payment Tab screens native within the app. This means faster performance and fewer steps to manage your payments, making everything a lot smoother ...
Hello Community, We’re thrilled to announce a partnership with Neo Financial with Public Points to redeem a special offer for 0 points and enjoy savings of up to $100. Offer: Get 100% cashback up to $100 on your next Public Mobile payment when you si...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: May 26 | 12:00 AM EST to 10:00 AM EST or May 25 | 9:00 PM PST to 7:00 AM PST...
Hey Community, We are currently experiencing longer than normal wait times for support tickets due to high volumes. Our team is diligently working through each request and will respond to each ticket as soon as possible. To ensure that you get a re...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
[Update as of 9:00AM ET 15/05/2024]: A solution for this issue has been successfully implemented last night. Any customer who experienced issues with their SMS service after transferring their number should now have their service fully restored. Ple...
Hello Community! I have some news share with you today, along with a bit of bitter sweetness. After several years of being involved in our platform, I want to share that I'll be taking some time off for personal reasons and temporarily stepping away ...
Hey Community, We are currently experiencing longer than normal wait times for support tickets due to high volumes. Our team is diligently working through each request and will respond to each ticket as soon as possible. To ensure that you get a re...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hello Community, On Wednesday, May 8, 2024 the Government of Canada will conduct an Alert Ready Test to compatible mobile devices in each province and territory. Alert Ready is designed to deliver critical and potentially life-saving alerts to Canad...
[Update as of May 31st, 2024]: Hey Community, the Mobile Klinik $130 discount has gone through some changes. We’ve updated the offer to a $150 discount on checkout when purchasing a CPO and Protection Bundle+Eligible devices are expanded to:iPhone 1...
Hey Community, We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause. In the meantime, please try ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: March 17 | 12:00 AM EST to 10:00 AM EST or March 16 | 9:00 PM PST to 7:00 AM...
Hey Community, We are excited to share, our team continues to work hard on improving our app to enhance your experience. Starting today, there will be a number of enhancements released in the Public Mobile app. This significant improvement not only...
Hey Community,We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: March 5 | 1:00 AM EST to 6:00 AM EST or March 4 | 10:00 PM PST to 3:00 AM PS...
Hey Community, We are pleased to announce that the issue many users have encountered while trying to contact support through our chatbot has been fixed. Our team was aware of this issue and has successfully resolved it, thanks to the experiences you...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Update: January 27 | 10:00 AM ET Everything has been resolved and access to My Account, My Rewards, and the Mobile app have been restored for everyone. Thank you for your patience. Hello Community, We are aware of an ongoing issue that is preven...
Hey Community, Starting February 14th, 2024, select customers may be required to update either their settings or upgrade their device to continue using Multimedia Messaging Service, better known as MMS without interruption. Who is affected by this ...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: January 22 | 12:05 AM EST to 3:00 AM EST or January 21 | 9:05 PM PST to 12:0...
Hello Community, We’re selecting a handful of users to participate in a 30 - 45 minute feedback session to help us collect valuable feedback on our website functionality. We’ll use this feedback to help us fine-tune our website pages to gives our cus...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hello Community, We wanted to give you a heads up that the following portals will not be available during the following maintenance window. Maintenance window: January 11 | 12:05 AM EST to 6:00 AM EST During this time My Account, Community, App and...
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