Announcements
Important information from Public Mobile to you.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Scheduled Maintenance on March 17

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: March 17 | 12:00 AM EST to 10:00 AM EST   or   March 16 | 9:00 PM PST to 7:00 AM...

J_PM by Public Mobile
  • 1921 Views
  • 15 replies
  • 6 Bravos

9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 2100 Views
  • 18 replies
  • 29 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

J_PM_0-1695061679361.png
J_PM by Public Mobile
  • 19709 Views
  • 110 replies
  • 28 Bravos

Scheduled Maintenance on March 17

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: March 17 | 12:00 AM EST to 10:00 AM EST   or   March 16 | 9:00 PM PST to 7:00 AM...

J_PM by Public Mobile
  • 1921 Views
  • 15 replies
  • 6 Bravos

Latest Enhancements to your Public Mobile App Experience!

Hey Community,  We are excited to share, our team continues to work hard on improving our app to enhance your experience.  Starting today, there will be a number of enhancements released in the Public Mobile app. This significant improvement not only...

J_PM by Public Mobile
  • 1911 Views
  • 34 replies
  • 21 Bravos

Upcoming Changes to our Old Rewards Program

Hey Community,We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting...

J_PM by Public Mobile
  • 112064 Views
  • 2968 replies
  • 17 Bravos

Scheduled Maintenance on March 5

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: March 5 | 1:00 AM EST to 6:00 AM EST   or   March 4 | 10:00 PM PST to 3:00 AM PS...

J_PM by Public Mobile
  • 2551 Views
  • 15 replies
  • 11 Bravos

Chatbot Ticket Issue is Resolved!

Hey Community,  We are pleased to announce that the issue many users have encountered while trying to contact support through our chatbot has been fixed. Our team was aware of this issue and has successfully resolved it, thanks to the experiences you...

J_PM by Public Mobile
  • 1629 Views
  • 22 replies
  • 6 Bravos

Top Contributors – January 2024

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Silvio_M_0-1709310261154.png Silvio_M_1-1709310261010.png Silvio_M_2-1709310260903.png
Silvio_M by Customer Support Agent
  • 412 Views
  • 0 replies
  • 8 Bravos

Top Contributors – December 2023

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Silvio_M_0-1706545173728.png Silvio_M_1-1706545173588.png Silvio_M_2-1706545173473.png
Silvio_M by Customer Support Agent
  • 867 Views
  • 0 replies
  • 8 Bravos

Picture and Group Messaging End Date | Feb 14

Hey Community,  Starting February 14th, 2024, select customers may be required to update either their settings or upgrade their device to continue using Multimedia Messaging Service, better known as MMS without interruption.  Who is affected by this ...

J_PM by Public Mobile
  • 7260 Views
  • 87 replies
  • 16 Bravos

Scheduled Maintenance on Jan 22

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: January 22 | 12:05 AM EST to 3:00 AM EST   or   January 21 | 9:05 PM PST to 12:0...

J_PM by Public Mobile
  • 1440 Views
  • 8 replies
  • 1 Bravos

Sign-Up Now! Public Mobile User Feedback Session

Hello Community, We’re selecting a handful of users to participate in a 30 - 45 minute feedback session to help us collect valuable feedback on our website functionality. We’ll use this feedback to help us fine-tune our website pages to gives our cus...

J_PM by Public Mobile
  • 2327 Views
  • 14 replies
  • 10 Bravos

Top Contributors – November 2023

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Silvio_M_0-1705336542583.png Silvio_M_1-1705336542518.png Silvio_M_2-1705336542527.png
Silvio_M by Customer Support Agent
  • 816 Views
  • 0 replies
  • 8 Bravos

Scheduled Maintenance On Jan 11: Platform Updates

Hello Community,  We wanted to give you a heads up that the following portals will not be available during the following maintenance window.  Maintenance window: January 11 | 12:05 AM EST to 6:00 AM EST During this time My Account, Community, App and...

J_PM by Public Mobile
  • 1158 Views
  • 12 replies
  • 3 Bravos

Our Network Available on the TTC Subway

Hello Community,  Public Mobile customers now have even more mobile coverage in select areas of the TTC subway system.  You can talk, text, and browse in connected portions of the Toronto Transit Company (TTC) subway tunnels and all stations.  Where ...

J_PM by Public Mobile
  • 5213 Views
  • 27 replies
  • 23 Bravos

Check Out Our New Avatar Collection!

Hey Community,  You might have already noticed a little makeover to your Community Profile Avatar! We've been hard at work behind the scenes, and we're thrilled to unveil our brand new avatar collection. We couldn't wait to share this with all of you...

J_PM by Public Mobile
  • 1044 Views
  • 14 replies
  • 4 Bravos

[Resolved] Issues Updating Credit Cards

Hi Community, We’re aware of an issue impacting some customers which is preventing them from updating their credit card details in My Account. Our team is actively investigating the issue.  If you are experiencing this issue please submit a ticket to...

J_PM by Public Mobile
  • 6987 Views
  • 68 replies
  • 1 Bravos

[Resolved] Experiencing Dropped Calls Issue

-- Update as of December  2, 8:37 pm ET -- We have implemented a fix and this issue is now resolved. Your voice services should be working as expected. Thank you all for your patience. Hello Community,  We are aware that some of you are experiencing ...

J_PM by Public Mobile
  • 701 Views
  • 7 replies
  • 3 Bravos

[Resolved] Issues with Mobile Hotspot

— Update as of December 2, 11:35 ET — This issue has been resolved and mobile hotspot service is working as expected. Thank you for your patience. Troubleshoot steps:  If you encountered this issue, initiate a restart by putting device in flight mod...

J_PM by Public Mobile
  • 5303 Views
  • 37 replies
  • 17 Bravos

Scheduled Maintenance on Dec 1 | My Account, Website & App

 Hello Community,  We wanted to give everyone a heads up that the following portals will not be available during the following maintenance window: Maintenance window:  December 1 | 10:00 PM ET – December 2 | 10:30 AM ET During this time, you will be ...

J_PM by Public Mobile
  • 7140 Views
  • 38 replies
  • 7 Bravos

9-8-8 Service is Now Live in Canada

Hello Community,  We have an important announcement to share. Starting today, the 9-8-8 Suicide Crisis Helpline is now available across Canada.  Canada’s 98-8 Suicide Crisis Helpline is a new three-digit helpline that provides urgent, live support by...

J_PM by Public Mobile
  • 6748 Views
  • 29 replies
  • 44 Bravos

[Ongoing] Slower Response Times from Agents

Hey Community,  Due to unprecedented activity this Black Friday we’re seeing higher-than-normal volumes of tickets. Our agents are actively working on responding to every ticket submission. If you submitted a ticket this weekend and have still not re...

J_PM by Public Mobile
  • 8094 Views
  • 65 replies
  • 10 Bravos

Cyber Monday Deals: 5G 60GB for $50 Available Now

Hey Community,  It’s finally a Monday to get excited about. Don’t miss out on the Cyber Monday deals, starting today. Subscribe to a 5G 60GB unlimited plan for only $50/month. Plus get an extra $15 value in Public Point. .   60GB for $50 | 5G speed |...

J_PM by Public Mobile
  • 2624 Views
  • 35 replies
  • 3 Bravos

[Update] Latency Impacting My Account & Website

Update:  We're happy to report that the latency issue has remained stable throughout this Saturday, ensuring smoother experiences for all. Huge thanks to everyone for sharing their experiences with Community. We'll continue to keep you up...

J_PM by Public Mobile
  • 11831 Views
  • 136 replies
  • 28 Bravos

Black Friday Deals Are Here Until Nov 28 | 5G 40GB for $34 a month

Hey Community,  Starting this week you can take advantage of Black Friday deals. Hurry, great deals starting now, ending November 28.  40GB for $34 | 5G speed | subscribe now For a limited time pay $0 for an eSIM or $5 for a physical SIM card Offer ...

Public_HomepageImagery_Q4Sale-BF_EN (1).png
J_PM by Public Mobile
  • 27178 Views
  • 305 replies
  • 30 Bravos

Top Contributeurs - Octobre 2023

Bonjour,  Merci à tous ceux qui ont participé aux excellentes conversations dans la Communauté le mois dernier! La Communauté ne serait pas une ressource d’aide aussi essentielle sans vous.  Nous remercions tout particulièrement les membres qui ont o...

Silvio_M_0-1700584464351.png Silvio_M_1-1700584464355.png Accepter en solution.PNG
Silvio_M by Customer Support Agent
  • 1026 Views
  • 0 replies
  • 4 Bravos

Top Contributors – October 2023

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Silvio_M_0-1700584131725.png Silvio_M_1-1700584131538.png Silvio_M_2-1700584131545.png
Silvio_M by Customer Support Agent
  • 998 Views
  • 0 replies
  • 4 Bravos

Latest Updates and Improvements to EverSafe

Hello Community,  You talked, and we listened. We are excited to announce the latest improvements made to the EverSafe experience.  In our commitment to make changes that are meaningful for our customers, here are a few of the EverSafe updates we hav...

J_PM by Public Mobile
  • 13105 Views
  • 42 replies
  • 16 Bravos

9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 2100 Views
  • 18 replies
  • 29 Bravos
Need Help? Let's chat.