Scheduled Maintenance on Jan 22
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01-19-2024 10:24 AM
Hello Community,
We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window:
January 22 | 12:05 AM EST to 3:00 AM EST or January 21 | 9:05 PM PST to 12:00 AM PST
During this time you will be unable to log into:
- My Account | Website or App
PublicMobile.ca will still be available to view. - Community
Community will still be available to view only. - Chatbot
You will be unable to submit a ticket through our virtual assistant, but you can still ask questions for help information.
Once splash pages are down, you will be able to complete your activation or log into your account.
- The Public Mobile Team
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01-21-2024 10:08 PM - edited 01-21-2024 11:43 PM
I'm in Saskatchewan. And I think this is affecting me as well. Instead of getting 5G I am getting H+ (so 3G) for speed. Hopefully I'll be back to my paid for speeds sometime soon.
**UPDATE as of about half an hour ago my speed return to 5G so I'm good to go. I hope everyone else is doing as well
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01-21-2024 08:54 PM
We zero wifi on Westcoast. No Data!. Calls and text fine but zero internet. 7 people have confirmed.
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01-21-2024 08:02 PM
@eJonavin wrote:Did maintenance started early. 7:57pm EST on Jan 21, and I can't get into My Account.
Self Serve is still working.
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01-21-2024 07:57 PM
Did maintenance started early. 7:57pm EST on Jan 21, and I can't get into My Account.
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01-21-2024 02:48 PM
I've never been able to submit a ticket either. The customer support is absent. Not even sure that's legal.
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01-20-2024 08:32 AM
Are there going to be better plans for existing customers?
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01-19-2024 04:33 PM
@hTideGnow wrote:thanks @J_PM
Quick question, is this maintenance going to fix the chatbot?? It is still a hit or miss. Many times, people will get error after trying to submit
I've never been able to submit a ticket in the chatbot ever since one of the previous updates. It fails every time (different accounts too). Previously, there was also an issue that caused verfiication by Self Serve login to fail (once again, every time for me and that issue was never fixed).
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01-19-2024 03:48 PM
thanks @J_PM
Quick question, is this maintenance going to fix the chatbot?? It is still a hit or miss. Many times, people will get error after trying to submit