Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...
Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...
UPDATE: Issue is now resolved! Thank you so much for your patience. -------------------------------------- Hey Community, We are currently experiencing issues accepting credit cards and visa debit cards as payment, during Activation and on Self-serve...
Hey Community, We’re pleased to announce that as of July 14, 2021, SIM card changes have been re-enabled in My Account. We have now implemented an additional step in the form of a 2 factor-authentication code to secure this process. This code can be ...
Hey Community, We’re currently having some issues with activating new SIM cards. Our team is looking into what’s causing the issue. We don't have a timeline yet for a fix but will keep you posted. In the meantime, if you are currently unable to activ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hey Community, Today only, new activations can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS. This offer is only available for new customers. Rules and conditions apply. How to Get this Offe...
Hi Community, Between July 10, 2021, 23:00 ET and July 11, 2021, 10:00 ET, you won't be able to do the following: Access your Self-Serve account Activate a new account We apologize for any inconvenience this may cause. ** Please do not post private i...
Hi Community, The Public Mobile site (publicmobile.ca) will be down on June 30th from 12:00 AM to 2:15 AM EST as the digital team will be conducting maintenance during that time. You won't be able to do the following: Access your Self-Serve accountAc...
Hey Community, Starting June 17, 2021, we are introducing a new $70 15GB plan! What does this mean for you? For a limited time, existing customers can change their rate plan to the following: $70 per 30 days 15GB + 500MB BONUS data at 3G speed (per 3...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hi Community, Between May 23, 2021, 00:00 AM (ET) and May 23, 2021, 10:00 AM (ET), you won't be able to do the following: Access your Self-Serve account Activate a new account We apologize for any inconvenience this may cause. ** Please do not post p...
Hey Community, From May 19 - 24 at 11:59PM EST, new customers can get one month for $0 when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How to Get this Offer: Submit your em...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hi Community, Between May 10, 2021, 11:00 PM (ET) and May 11, 2021, 09:00 AM (ET), you won't be able to do the following: Access your Self-Serve account Activate a new account We apologize for any inconvenience this may cause. ** Please do not post p...
Hey Community, On May 5, 2021, provincial and territorial governments will be conducting another test of the Alert Ready system. Alert Ready is designed to deliver critical and potentially life-saving alerts to Canadians. Test alerts educate Canadian...
Hey Community, From April 21 - 26 at 11:59PM EST, new customers can get one month for $0 when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How to Get this Offer: Submit your ...
Hi Community, Between April 18, 2021, 00:00 (ET) to April 18, 12:00 (ET), you won't be able to do the following: Access your Self-Serve account Activate a new account We apologize for any inconvenience this may cause. ** Please do not post private in...
Hey Community, Public Mobile is making a few refreshes to our rate plans. We will be discontinuing some plans in favour of re-introducing ones that we know our customers love. Effective April 9th, 2021, we will be discontinuing the Province-wide rate...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hey Community, From March 19 - March 31 April 5 at 11:59PM EST, new customers can get their second month free when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How to Get thi...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hey Community, As you may recall, in November 2019, we invited you to help us understand how we could improve the activation experience here at Public Mobile, and we were blown away by your enthusiasm. After months of rigorous design and testing, we’...
Hey Community, We have some bittersweet news to share with you. This week will be @Catherine_T last week at Public Mobile as she will be pursuing a new opportunity at TELUS. Please join me in thanking her for all that she has done for the Community! ...
Hi Community, Between February 21, 2021, 00:00 (EST) and February 21, 2021, 10:00 (EST), you won't be able to do the following: Access your Self-Serve account Activate a new account We apologize for any inconvenience this may cause. ** Please do not ...
[Edited: Feb 16, 3:45PM EST] Hey Community, Public Mobile is introducing some changes to our suite of rate plans. Effective February 16, 2021, we will offer two types of plans: plans that include Province-wide minutes, and plans that include unlimite...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
*July 14, 2021 Update* We are pleased to announce that as of July 14, 2021, SIM card changes have been re-enabled in My Account. We temporarily disabled all online SIM swaps in March, to protect our customers from SIM swap fraud. We have now implemen...
Hey Community, We are excited to introduce Certified Pre-Owned phone grades to provide our customers the phones they want at prices they’ll love. At Public Mobile, we will have three different grades of Certified Pre-Owned phones that are all backed ...
[Edited on Feb 22, 2021 - Offer entry extended to Feb 28, 2021] Hey Community! To celebrate Lunar New Year, for a limited time only, Public Mobile customers can get a 1GB data bonus every month for 8 months, plus a one-time add on of 500 China, Hong ...
Hey Community, As a digital-first brand, we are always looking for ways to make getting help easier for our customers. With that said, we’d love to better understand how you search for help. Let us know by filling out this quick survey (survey will e...
Hey Community, Due to current COVID-19 measures and high shipping volumes, delivery times are expected to be longer than usual. For customers looking to purchase SIM cards, please plan accordingly and allow enough time for shipping in the case of del...
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