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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 5091 Views
  • 64 replies
  • 29 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 5405 Views
  • 163 replies
  • 31 Bravos

[ISSUE RESOLVED] - Credit Card Transaction Issues

UPDATE: Issue is now resolved! Thank you so much for your patience. -------------------------------------- Hey Community, We are currently experiencing issues accepting credit cards and visa debit cards as payment, during Activation and on Self-serve...

J_PM by Public Mobile
  • 1145 Views
  • 12 replies
  • 7 Bravos

SIM Swap Fraud: 2 factor-authentication

Hey Community, We’re pleased to announce that as of July 14, 2021, SIM card changes have been re-enabled in My Account. We have now implemented an additional step in the form of a 2 factor-authentication code to secure this process. This code can be ...

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J_PM by Public Mobile
  • 2535 Views
  • 43 replies
  • 29 Bravos

SIM Card Activation Issues - Resolved

Hey Community, We’re currently having some issues with activating new SIM cards. Our team is looking into what’s causing the issue. We don't have a timeline yet for a fix but will keep you posted. In the meantime, if you are currently unable to activ...

J_PM by Public Mobile
  • 660 Views
  • 14 replies
  • 5 Bravos

Top Contributors - June 2021

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 1846 Views
  • 175 replies
  • 23 Bravos

FLASH SALE: Only Today - 2GB of monthly bonus data for free*

Hey Community, Today only, new activations can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS. This offer is only available for new customers. Rules and conditions apply. How to Get this Offe...

J_PM by Public Mobile
  • 1766 Views
  • 39 replies
  • 5 Bravos

System maintenance - On June 30th from 12:00 AM to 2:15 AM EST

Hi Community, The Public Mobile site (publicmobile.ca) will be down on June 30th from 12:00 AM to 2:15 AM EST as the digital team will be conducting maintenance during that time. You won't be able to do the following: Access your Self-Serve accountAc...

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Eddy_G by Customer Support Agent
  • 993 Views
  • 5 replies
  • 1 Bravos

NEW $70 for 15GB Plan

Hey Community, Starting June 17, 2021, we are introducing a new $70 15GB plan! What does this mean for you? For a limited time, existing customers can change their rate plan to the following: $70 per 30 days 15GB + 500MB BONUS data at 3G speed (per 3...

J_PM by Public Mobile
  • 3378 Views
  • 142 replies
  • 15 Bravos

Top Contributors – May 2021

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1457 Views
  • 52 replies
  • 13 Bravos

FLASH SALE: Get one month of service for $0 when you activate

Hey Community, From May 19 - 24 at 11:59PM EST, new customers can get one month for $0 when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How to Get this Offer: Submit your em...

J_PM by Public Mobile
  • 3034 Views
  • 56 replies
  • 16 Bravos

Top Contributors – April 2021

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 1773 Views
  • 81 replies
  • 18 Bravos

Alert Ready Test on May 5, 2021

Hey Community, On May 5, 2021, provincial and territorial governments will be conducting another test of the Alert Ready system. Alert Ready is designed to deliver critical and potentially life-saving alerts to Canadians. Test alerts educate Canadian...

Vivian_Y by Public Mobile
  • 1641 Views
  • 25 replies
  • 12 Bravos

FLASH SALE: Get one month of service for $0 when you activate

Hey Community, From April 21 - 26 at 11:59PM EST, new customers can get one month for $0 when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How to Get this Offer: Submit your ...

J_PM by Public Mobile
  • 2954 Views
  • 75 replies
  • 17 Bravos

UPDATE: Changes to Our In-Market Plans

Hey Community, Public Mobile is making a few refreshes to our rate plans. We will be discontinuing some plans in favour of re-introducing ones that we know our customers love. Effective April 9th, 2021, we will be discontinuing the Province-wide rate...

Melinda_H by Public Mobile
  • 7862 Views
  • 189 replies
  • 62 Bravos

Top Contributors – March 2021

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1603 Views
  • 53 replies
  • 29 Bravos

Top Contributors – February 2021

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 2194 Views
  • 81 replies
  • 24 Bravos

New Activation Portal

Hey Community, As you may recall, in November 2019, we invited you to help us understand how we could improve the activation experience here at Public Mobile, and we were blown away by your enthusiasm. After months of rigorous design and testing, we’...

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Melinda_H by Public Mobile
  • 2949 Views
  • 62 replies
  • 42 Bravos

Community Update

Hey Community, We have some bittersweet news to share with you. This week will be @Catherine_T last week at Public Mobile as she will be pursuing a new opportunity at TELUS. Please join me in thanking her for all that she has done for the Community! ...

Sarah_D by Public Mobile
  • 1879 Views
  • 27 replies
  • 36 Bravos

Top Contributors – January 2021

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 1973 Views
  • 65 replies
  • 25 Bravos

SIM Swap Fraud

*July 14, 2021 Update* We are pleased to announce that as of July 14, 2021, SIM card changes have been re-enabled in My Account. We temporarily disabled all online SIM swaps in March, to protect our customers from SIM swap fraud. We have now implemen...

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Catherine_T by Retraité / Retired
  • 11128 Views
  • 197 replies
  • 67 Bravos

Certified Pre-Owned Phone Grades

Hey Community, We are excited to introduce Certified Pre-Owned phone grades to provide our customers the phones they want at prices they’ll love. At Public Mobile, we will have three different grades of Certified Pre-Owned phones that are all backed ...

Catherine_T by Retraité / Retired
  • 1774 Views
  • 34 replies
  • 16 Bravos

Lunar New Year Offer

[Edited on Feb 22, 2021 - Offer entry extended to Feb 28, 2021] Hey Community! To celebrate Lunar New Year, for a limited time only, Public Mobile customers can get a 1GB data bonus every month for 8 months, plus a one-time add on of 500 China, Hong ...

Catherine_T by Retraité / Retired
  • 4660 Views
  • 133 replies
  • 25 Bravos

How do you search for help? Let us know!

Hey Community, As a digital-first brand, we are always looking for ways to make getting help easier for our customers. With that said, we’d love to better understand how you search for help. Let us know by filling out this quick survey (survey will e...

Catherine_T by Retraité / Retired
  • 1247 Views
  • 22 replies
  • 9 Bravos

Courier Delays

Hey Community, Due to current COVID-19 measures and high shipping volumes, delivery times are expected to be longer than usual. For customers looking to purchase SIM cards, please plan accordingly and allow enough time for shipping in the case of del...

Catherine_T by Retraité / Retired
  • 2086 Views
  • 49 replies
  • 15 Bravos