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Scheduled Maintenance on March 17

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: March 17 | 12:00 AM EST to 10:00 AM EST   or   March 16 | 9:00 PM PST to 7:00 AM...

J_PM by Public Mobile
  • 1929 Views
  • 15 replies
  • 6 Bravos

9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 2108 Views
  • 18 replies
  • 29 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 19713 Views
  • 110 replies
  • 28 Bravos

Scheduled System Maintenance | June 2

Hey Community, We wanted to give everyone a heads up that Activation Portal will be unavailable during the scheduled maintenance window:  Maintenance window:  June 2 12:00AM ET – 12:30AM ET During this time, you will be unable to: Activate your SIM ...

J_PM by Public Mobile
  • 2002 Views
  • 3 replies
  • 6 Bravos

FAQ & Troubleshooting

Hey Community We know that navigating through numerous threads can be overwhelming. So, we’ve brought all your questions in one place to provide clear answers to support your experience. Note: we'll highlight the latest added FAQs below.   Keep readi...

J_PM by Public Mobile
  • 13077 Views
  • 41 replies
  • 11 Bravos

New Community Account Created After EverSafe ID

Hey Community, We know that some of you have experienced an issue resulting in a new Community account generated after you completed your EverSafe ID registration. The team has captured and is investigating the issue further.   Thank you, The Public ...

J_PM by Public Mobile
  • 11099 Views
  • 141 replies
  • 56 Bravos

We want to hear from you: technical concerns, glitches, or bugs

Update: Thread Closed We appreciate all your valuable feedback, in helping us identify crucial updates for our portals. The team is committed to addressing remaining issues. We ask you to contribute future feedback under our Get Support board to ensu...

A_CX_PM by Public Mobile
  • 40086 Views
  • 398 replies
  • 15 Bravos

A Different Mobile Experience is Here!

Hello Community,  Get ready to experience Public Mobile differently.   As a digital-first brand, we’re passionate about bringing subscribers ultimate flexibility and convenience at their fingertips. With exciting new upgrades made to benefit valued c...

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J_PM by Public Mobile
  • 19053 Views
  • 230 replies
  • 28 Bravos

Scheduled System Maintenance| May 23-24

Hey Community,   We wanted to give everyone a heads up that Activation Portal, My Account, Rewards, Community and parts of the website will not be available during the following maintenance window:   Maintenance window:  May 23 10:00PM ET – May 24  0...

J_PM by Public Mobile
  • 2088 Views
  • 19 replies
  • 5 Bravos

Top Contributors – April 2023

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Andu_S by Customer Support Agent
  • 2863 Views
  • 2 replies
  • 4 Bravos

[Resolved] Extended Wait Times for CSA Response

Hey Community,    We have been aware of a system issue that was impacting customers' ticket submissions through chatbot. We have resolved this issue and you should be able to submit tickets via the chatbot again. If you submitted a ticket before 2pm ...

J_PM by Public Mobile
  • 1425 Views
  • 5 replies
  • 8 Bravos

Alert Ready Test | May 10

Hey Community,   On Wednesday, May 10, 2023 the Government of Canada will conduct an Alert Ready Test to compatible mobile devices in each province and territory. Alert Ready is designed to deliver critical and potentially life-saving alerts to Can...

J_PM by Public Mobile
  • 5199 Views
  • 12 replies
  • 5 Bravos

[Resolved] Rewards Portal

  Update: the issue impacting Rewards has been resolved. You can now access your Rewards portal. Appreciate your patience.    Thank you ----------------- Hey Community,    As of early this morning, the Public Mobile Rewards portal went down. Our tech...

J_PM by Public Mobile
  • 2023 Views
  • 5 replies
  • 6 Bravos

[Resolved] Checkout Glitch

Hey Community,    Earlier this week we identified an glitch on the checkout page where customers were experiencing multiple SIMs added to their order list - the issue is now resolved. We appreciate all your feedback to help support this fix.    Thank...

J_PM by Public Mobile
  • 1658 Views
  • 5 replies
  • 4 Bravos

Top Contributors | March 2023

Hi Community,   Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 4219 Views
  • 0 replies
  • 5 Bravos

[Resolved] Voicemail Issue - April 5

Hey Community,   Our teams have confirmed a voicemail issue that has impacted customers on specific minute-limited plans. Our technical teams have corrected the problem and we are investigating any corrections required. If you have been impacted and ...

J_PM by Public Mobile
  • 3401 Views
  • 22 replies
  • 11 Bravos

Get to know the Public Mobile Team!

Hey Community,   At Public Mobile, we have an amazing team working behind-the-scenes with a mobility experience that you control, but we’re missing something...you! We want to learn from our amazing community, connect and share updates, so we’re here...

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J_PM by Public Mobile
  • 16605 Views
  • 65 replies
  • 34 Bravos

Update [Resolved] *611

Update: the open issue impacting *611 has been resolved. Thank you all for sharing your experiences to help support this fix!    ------------   Hey Community,    We continue to see a number of you having trouble using  *611. Our teams have identified...

J_PM by Public Mobile
  • 6668 Views
  • 56 replies
  • 13 Bravos

Top Contributors – February 2023

Hi Community,   Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 2812 Views
  • 0 replies
  • 4 Bravos

[Resolved] Service Impacts

Hey Community,   Update: March 8 | 11:00AM   Everything has been resolved and service has been restored for everyone impacted. As mentioned, we will be reaching out to those who were impacted as soon as we've identified everyone.    Thank you for you...

J_PM by Public Mobile
  • 8591 Views
  • 130 replies
  • 14 Bravos

Top Contributors – January 2023

Hi Community,   Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 2675 Views
  • 0 replies
  • 6 Bravos

Important Reminder for Our Community Members

Hey Community,    As you know, our community is a place for meaningful and respectful interactions among our customers, and we strive to make it a safe and positive environment for everyone. We appreciate your contributions and support in helping sup...

J_PM by Public Mobile
  • 888 Views
  • 1 replies
  • 7 Bravos

{Winners} Spread the Love with Our V-Day Survey to WIN!

Contest Update:    Drumroll, please! We have the winners of our CPO Phone survey contest! Let's give a round of applause to all the participants who took the time to share their valuable feedback with us. Your responses were fantastic, and we're so g...

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J_PM by Public Mobile
  • 16114 Views
  • 37 replies
  • 14 Bravos

Scheduled System Maintenance on Feb 14

Hey Community,    We wanted to give everyone a heads up that Activation Portal & My Account will not be available during the following maintenance window:   February 14, 2023 | 00:00 – 05:30 ET   During this time, you will be unable to activate SIM ...

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J_PM by Public Mobile
  • 1436 Views
  • 17 replies
  • 5 Bravos

Top Contributors – December 2022

Hi Community,   Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 2050 Views
  • 0 replies
  • 6 Bravos

Scheduled System Maintenance on Jan 15

  Hey Community,    We wanted to give everyone a heads up that Activation Portal will not be available during the following maintenance window:   January 15, 2023, 00:00 ET –  11:00 ET   During this time, you will be unable to activate SIM cards. If...

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J_PM by Public Mobile
  • 1019 Views
  • 6 replies
  • 3 Bravos

Lunar New Year Promotion: 5GB for 8 Months - Extended!

Hey Community,    Happy Lunar New Year! To celebrate, starting Wednesday, January 11, until February 7th, 2023, new customers can get an extra 5GB of bonus data for 8 months when they activate on select  plans with promo code: BONUS5FOR8   How to Ge...

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J_PM by Public Mobile
  • 3680 Views
  • 30 replies
  • 7 Bravos

Boxing Week Deals on Now!

  Hey Community,    Get ready to dominate your holiday shopping with our Boxing Day deals! For a limited time, we're offering 4G plans that will give you lightning fast data speeds, + bonus data for the next 12 months.    So whether you're streaming...

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J_PM by Public Mobile
  • 5762 Views
  • 46 replies
  • 4 Bravos

Top Contributors – November 2022

Hi Community,   Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 1928 Views
  • 0 replies
  • 5 Bravos

More is Merrier with Public Mobile

  Season’s Greetings Community,    During this season of giving, we’re bringing back our Holiday Rewards and we’ve got some amazing things to give!    Starting December 1, we’re giving away free data, free international long distance minutes and mor...

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J_PM by Public Mobile
  • 21575 Views
  • 306 replies
  • 56 Bravos
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