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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 8124 Views
  • 72 replies
  • 37 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 11530 Views
  • 199 replies
  • 50 Bravos

[Update] More is Merrier is back!

[Update] Thank you for your patience. We’ve received a lot more excitement than expected. If you have responded “YES” and are waiting for your offers - hang tight, your gifts are on it’s way. Remember, you have until December 31, 2021 to redeem your ...

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J_PM by Public Mobile
  • 28611 Views
  • 2085 replies
  • 106 Bravos

[RESOLVED] Website Outage

Hi Community, Early this morning, between 6:30am - 9:30am Eastern Standard, some parts of the Public Mobile website were down. The Activate and My Account pages on PublicMobile.ca should be up and running again. Apologies for the inconvenience and th...

J_PM by Public Mobile
  • 985 Views
  • 7 replies
  • 5 Bravos

Top Contributors - October 2021

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1218 Views
  • 0 replies
  • 0 Bravos

[Price Change]: $70 for 15GB, now $60/mo.

Hi Community, We have some exciting news to announce today. Effective November 12, 2021 the $70 15GB plan will now be priced at $60, a $10 reduction! At Public Mobile, we are constantly looking for ways that we can make our services more valuable for...

J_PM by Public Mobile
  • 2569 Views
  • 63 replies
  • 21 Bravos

Certified Pre-Owned Community Picks: The Winning Phone is...

Hey Community, Thank you all who participated in our Community Picks program for CPO (Certified Pre-Owned) Phones! We appreciate you taking the time to vote for your favourite CPO Phone. The results are in, the community has spoken. And the most popu...

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J_PM by Public Mobile
  • 1189 Views
  • 13 replies
  • 6 Bravos

Alert Ready Test on November 17, 2021

Hey Community, On November 17, 2021, the Government of Canada will conduct an Alert Ready Test to compatible mobile devices in each province and territory. Alert Ready is designed to deliver critical and potentially life-saving alerts to Canadians. T...

J_PM by Public Mobile
  • 2939 Views
  • 43 replies
  • 16 Bravos

Certified Pre-Owned Community Picks: Closed

Hey Community, Thank you to everyone who participated in our first Community Picks! We've closed the voting polls and will return on Wednesday, November 3, to share the winning phone you want added to our Certified Pre-Owned Catalogue. Stay tuned! - ...

J_PM by Public Mobile
  • 2110 Views
  • 45 replies
  • 5 Bravos

Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 8124 Views
  • 72 replies
  • 37 Bravos

FLASH SALE: 2GB of monthly bonus data for free* Oct 15 - 18

Hey Community, Starting October 15 to October 18 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS. This offer is available to new customers who activate online...

J_PM by Public Mobile
  • 1679 Views
  • 30 replies
  • 7 Bravos

Top Contributors - September 2021

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1172 Views
  • 0 replies
  • 20 Bravos

[Resolved] Wireless Outage

Update The outage impacting customers in Ontario and Quebec has been resolved. Please consider rebooting your device(s) if the service isn't back yet. Our apologies for any inconvenience and thank you so much for your patience! ----------- Hey Commun...

J_PM by Public Mobile
  • 2329 Views
  • 57 replies
  • 11 Bravos

Flash Sale: 2GB of monthly bonus data for free* | Sept 17 - 22

Hey Community, Starting September 17 to September 22 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS. This offer is available to new customers who activate on...

J_PM by Public Mobile
  • 2237 Views
  • 49 replies
  • 9 Bravos

FLASH SALE: 2GB of monthly bonus data for free* | Sept 3 - 7

Hey Community, Starting September 3 to September 7 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS. This offer is available to new customers who activate onli...

J_PM by Public Mobile
  • 3351 Views
  • 102 replies
  • 3 Bravos

FLASH SALE: 2GB of monthly bonus data for free*

Hey Community, Starting August 25 to August 31 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS. This offer is available to new customers only. Rules and condi...

J_PM by Public Mobile
  • 3980 Views
  • 79 replies
  • 8 Bravos

Certified Pre-Owned Community Picks: Winner!

Thank you all who participated in our Community Picks program for CPO (Certified Pre-Owned) Phones! We appreciate you taking the time to vote for your favourite CPO Phone. The results are in, the community has spoken. And the most popular CPO Pick is...

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J_PM by Public Mobile
  • 1866 Views
  • 31 replies
  • 9 Bravos

FLASH SALE! Aug 19 - 20: 2GB of monthly bonus data for free*

Hey Community, Starting August 19 to August 20 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free when they activate on any plan $35 or higher with promo code 2GBBONUS. This offer is available to new customers only. Rules and co...

J_PM by Public Mobile
  • 3743 Views
  • 58 replies
  • 8 Bravos

FLASH SALE

Hey Community, Starting August 13 to August 16 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free when they activate on any plan $35 or higher with promo code 2GBBONUS. This offer is available to new customers only. Rules and co...

J_PM by Public Mobile
  • 3549 Views
  • 91 replies
  • 16 Bravos

Keep our Community Collaborative & Helpful

Hey Community, Our Community is an incredible place for our customers to get the support they need to make the most of their time with Public. We want to create a welcoming environment where our customers can ask questions, help others, and connect t...

J_PM by Public Mobile
  • 3004 Views
  • 0 replies
  • 57 Bravos

Top Contributors - July 2021

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 2972 Views
  • 108 replies
  • 24 Bravos

Certified Pre-Owned Community Picks: Closed

Thank you to everyone who participated in our first Community Picks! We've closed the voting polls and will return on Friday, August 20, to share the winning phone you want added to our Certified Pre-Owned Catalogue. Stay tuned! Jade -------- Hey Com...

J_PM by Public Mobile
  • 2011 Views
  • 53 replies
  • 10 Bravos

Introducing "Customer Support Agent"

Hey Community, We have some exciting news to share with you all! As some of you may know, the Public Mobile team has been working hard to rebrand our Moderator Team. We want to thank you for your feedback, in the Moderator Term Change Survey - the re...

J_PM by Public Mobile
  • 6134 Views
  • 135 replies
  • 56 Bravos

[UPDATE] Scheduled Interactive Voice Response Outage - Aug 6

[Update] The scheduled IVR outage will now be moved to August 6 from 12:00am - 6:00am (ET). During this time, customers will not be able to access IVR. Note: Customers can access IVR today between 12:00am - 6:00am (ET). Thank you, - Public Mobile Tea...

J_PM by Public Mobile
  • 894 Views
  • 18 replies
  • 3 Bravos

FLASH SALE: 2GB of monthly bonus data for free*

Hey Community, Starting July 29 to August 3 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS. This offer is available to new customers only. Rules and conditio...

J_PM by Public Mobile
  • 3451 Views
  • 75 replies
  • 10 Bravos

[ISSUE RESOLVED] - Credit Card Transaction Issues

UPDATE: Issue is now resolved! Thank you so much for your patience. -------------------------------------- Hey Community, We are currently experiencing issues accepting credit cards and visa debit cards as payment, during Activation and on Self-serve...

J_PM by Public Mobile
  • 1452 Views
  • 12 replies
  • 7 Bravos

SIM Swap Fraud: 2 factor-authentication

Hey Community, We’re pleased to announce that as of July 14, 2021, SIM card changes have been re-enabled in My Account. We have now implemented an additional step in the form of a 2 factor-authentication code to secure this process. This code can be ...

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J_PM by Public Mobile
  • 3473 Views
  • 43 replies
  • 29 Bravos