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9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 1882 Views
  • 18 replies
  • 27 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 18288 Views
  • 107 replies
  • 24 Bravos

Top Contributors – April 2023

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Andu_S by Customer Support Agent
  • 2832 Views
  • 2 replies
  • 4 Bravos

[Resolved] Extended Wait Times for CSA Response

Hey Community,    We have been aware of a system issue that was impacting customers' ticket submissions through chatbot. We have resolved this issue and you should be able to submit tickets via the chatbot again. If you submitted a ticket before 2pm ...

J_PM by Public Mobile
  • 1404 Views
  • 5 replies
  • 8 Bravos

Alert Ready Test | May 10

Hey Community,   On Wednesday, May 10, 2023 the Government of Canada will conduct an Alert Ready Test to compatible mobile devices in each province and territory. Alert Ready is designed to deliver critical and potentially life-saving alerts to Can...

J_PM by Public Mobile
  • 5139 Views
  • 12 replies
  • 5 Bravos

[Resolved] Rewards Portal

  Update: the issue impacting Rewards has been resolved. You can now access your Rewards portal. Appreciate your patience.    Thank you ----------------- Hey Community,    As of early this morning, the Public Mobile Rewards portal went down. Our tech...

J_PM by Public Mobile
  • 1999 Views
  • 5 replies
  • 6 Bravos

[Resolved] Checkout Glitch

Hey Community,    Earlier this week we identified an glitch on the checkout page where customers were experiencing multiple SIMs added to their order list - the issue is now resolved. We appreciate all your feedback to help support this fix.    Thank...

J_PM by Public Mobile
  • 1637 Views
  • 5 replies
  • 4 Bravos

Top Contributors | March 2023

Hi Community,   Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 4196 Views
  • 0 replies
  • 5 Bravos

[Resolved] Voicemail Issue - April 5

Hey Community,   Our teams have confirmed a voicemail issue that has impacted customers on specific minute-limited plans. Our technical teams have corrected the problem and we are investigating any corrections required. If you have been impacted and ...

J_PM by Public Mobile
  • 3333 Views
  • 22 replies
  • 11 Bravos

Get to know the Public Mobile Team!

Hey Community,   At Public Mobile, we have an amazing team working behind-the-scenes with a mobility experience that you control, but we’re missing something...you! We want to learn from our amazing community, connect and share updates, so we’re here...

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J_PM by Public Mobile
  • 16344 Views
  • 65 replies
  • 34 Bravos

Update [Resolved] *611

Update: the open issue impacting *611 has been resolved. Thank you all for sharing your experiences to help support this fix!    ------------   Hey Community,    We continue to see a number of you having trouble using  *611. Our teams have identified...

J_PM by Public Mobile
  • 6528 Views
  • 56 replies
  • 13 Bravos

Top Contributors – February 2023

Hi Community,   Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 2790 Views
  • 0 replies
  • 4 Bravos

[Resolved] Service Impacts

Hey Community,   Update: March 8 | 11:00AM   Everything has been resolved and service has been restored for everyone impacted. As mentioned, we will be reaching out to those who were impacted as soon as we've identified everyone.    Thank you for you...

J_PM by Public Mobile
  • 8265 Views
  • 130 replies
  • 14 Bravos

Top Contributors – January 2023

Hi Community,   Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 2630 Views
  • 0 replies
  • 6 Bravos

Important Reminder for Our Community Members

Hey Community,    As you know, our community is a place for meaningful and respectful interactions among our customers, and we strive to make it a safe and positive environment for everyone. We appreciate your contributions and support in helping sup...

J_PM by Public Mobile
  • 850 Views
  • 1 replies
  • 7 Bravos

{Winners} Spread the Love with Our V-Day Survey to WIN!

Contest Update:    Drumroll, please! We have the winners of our CPO Phone survey contest! Let's give a round of applause to all the participants who took the time to share their valuable feedback with us. Your responses were fantastic, and we're so g...

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J_PM by Public Mobile
  • 15864 Views
  • 37 replies
  • 14 Bravos

Scheduled System Maintenance on Feb 14

Hey Community,    We wanted to give everyone a heads up that Activation Portal & My Account will not be available during the following maintenance window:   February 14, 2023 | 00:00 – 05:30 ET   During this time, you will be unable to activate SIM ...

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J_PM by Public Mobile
  • 1363 Views
  • 17 replies
  • 5 Bravos

Top Contributors – December 2022

Hi Community,   Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 2031 Views
  • 0 replies
  • 6 Bravos

Scheduled System Maintenance on Jan 15

  Hey Community,    We wanted to give everyone a heads up that Activation Portal will not be available during the following maintenance window:   January 15, 2023, 00:00 ET –  11:00 ET   During this time, you will be unable to activate SIM cards. If...

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J_PM by Public Mobile
  • 979 Views
  • 6 replies
  • 3 Bravos

Lunar New Year Promotion: 5GB for 8 Months - Extended!

Hey Community,    Happy Lunar New Year! To celebrate, starting Wednesday, January 11, until February 7th, 2023, new customers can get an extra 5GB of bonus data for 8 months when they activate on select  plans with promo code: BONUS5FOR8   How to Ge...

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J_PM by Public Mobile
  • 3559 Views
  • 30 replies
  • 7 Bravos

Boxing Week Deals on Now!

  Hey Community,    Get ready to dominate your holiday shopping with our Boxing Day deals! For a limited time, we're offering 4G plans that will give you lightning fast data speeds, + bonus data for the next 12 months.    So whether you're streaming...

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J_PM by Public Mobile
  • 5549 Views
  • 46 replies
  • 4 Bravos

Top Contributors – November 2022

Hi Community,   Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 1909 Views
  • 0 replies
  • 5 Bravos

More is Merrier with Public Mobile

  Season’s Greetings Community,    During this season of giving, we’re bringing back our Holiday Rewards and we’ve got some amazing things to give!    Starting December 1, we’re giving away free data, free international long distance minutes and mor...

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J_PM by Public Mobile
  • 20727 Views
  • 306 replies
  • 56 Bravos

Black Friday Sale: Upgrade your Phone & Save!

  Hey Community,    Starting today, until December 6, you can save $30 on your phone bill when you purchase any Certified Pre-Owned Phone. Visit our Certified Pre Owned Phone Catalogue and get yours for Black Friday, while quantities last.   Offer D...

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J_PM by Public Mobile
  • 2029 Views
  • 17 replies
  • 5 Bravos

Black Friday Sale! 12GB Bonus Data for 12 months - $40+

Hey Community,    Starting today until November 27, 2022, customers can get an additional 12GB of data for free* every month for 12 months on all $40 or more plans, with promo code: 12MONTHS12GB.    This offer is available to new customers who activ...

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J_PM by Public Mobile
  • 7255 Views
  • 61 replies
  • 13 Bravos

Scheduled System Maintenance on Nov 13

  Hey Community,    We wanted to give everyone a heads up that Activation Portal will not be available during the following maintenance window:   November 13, 2022, 00:00 ET –  10:00 ET   During this time, you will be unable to activate SIM cards....

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J_PM by Public Mobile
  • 437 Views
  • 2 replies
  • 2 Bravos

Single-Day Deal - Get 15GB of 4G speed data for $40 a month

Hey Community,    Only available today, you can save more, and get 15GB of 4G speed data for only $40 a month. Before it's gone tomorrow*.   This offer is available to new customers who activate online. Rules and conditions apply.   How to Get this ...

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J_PM by Public Mobile
  • 4532 Views
  • 43 replies
  • 7 Bravos

Top Contributors – October 2022

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 1921 Views
  • 0 replies
  • 3 Bravos

[RESOLVED] Systems Outage - Update: Clear Cookies/Cache

New Update: We are pleased to report the Systems Outage issue has been resolved. We thank you for your patience and support as we worked to get our site page up and running. Please Note: After multiple tests we can confirm the platform is stable. If ...

J_PM by Public Mobile
  • 17729 Views
  • 219 replies
  • 32 Bravos
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