Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hey Community, Starting Sept 8, customers can select the following subscription offers for a limited time. 20GB for $39 | 4G speed | subscribe now Save $5/month with a 90-day subscription. For a limited time, pay $0 for an eSIM. Offer Details This...
The Oracle Program What it means to be an Oracle.How to become an Oracle.Our current Oracle Team. What does is mean to be an Oracle? The Oracles are a small group of Community members who have extensive knowledge about all things Public Mobile, and ...
Hey Community, Update: This issue has been resolved. If you submitted a ticket recently or are still waiting for a response, please hold tight. Our agents are working through all messages and will get to you shortly. We are aware of a technical i...
Hey Community, We’re excited to announce we are improving the way you Refer-a-Friend ! Starting today, you will be able to copy your personal referral link from ‘My Account’ and share it with friends and family. Additionally, you can now share your ...
Update: service has been restored! Thank you for your patience. ------------- Hey Community, Customers may be experiencing an interruption, which may result in being unable to access the internet or make and receive calls or text messages from your...
Hey Community, We have some exciting news to share with you about changes to our Oracle team. Oracles, @mimmo and @popping will be stepping down from their Oracle positions. We are incredibly appreciative of their support in our Community over th...
Hey Community, We are excited to announce that starting today, we’re introducing eSIM availability to both new and existing subscribers, along with the rollout of multiple enhancements in My Account. We’ve noticed many of your posts expressing inter...
Hey Community, We’re here to share an update about picture and group messaging features. As technology evolves, select customers may be required to update either their settings or upgrade their device to continue benefiting Multimedia Messaging Serv...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
The issue identified has been resolved! Thank you. ------------------------------------------------------------ Hey Community, We are aware of an ongoing issue that is impacting customers trying to log into My Account - we appreciate all your helpf...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Update: We are pleased to report the issue is now resolved. ----------- Hey Community, We are aware of an ongoing issue that is impacting customers trying to transfer a phone number from another provider to Public Mobile. At the moment, transfering...
Hi Community, We're working hard to continuously improve our app to enhance your Public Mobile experience. That’s why we’re launching this dedicated post to keep you informed about all the changes and updates - both past and present - that we've made...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hey Community, We are aware that some of you are experiencing a glitch on your data consumption meter. If you are impacted, be assured your data services remain unaffected, as the problem is isolated to only display. Our teams are actively engaged an...
Hi Community, Get ready to celebrate the exciting launch of Public Mobile. We’re taking our show on the road and we’d love to see you at our upcoming launch events. This is a great chance to experience Public Mobile in a fun and interactive setting. ...
Hey Community, We wanted to give everyone a heads up that Activation Portal will be unavailable during the scheduled maintenance window: Maintenance window: June 2 12:00AM ET – 12:30AM ET During this time, you will be unable to: Activate your SIM ...
Hey Community We know that navigating through numerous threads can be overwhelming. So, we’ve brought all your questions in one place to provide clear answers to support your experience. Note: we'll highlight the latest added FAQs below. Keep readi...
Hey Community, We know that some of you have experienced an issue resulting in a new Community account generated after you completed your EverSafe ID registration. The team has captured and is investigating the issue further. Thank you, The Public ...
Update: Thread Closed We appreciate all your valuable feedback, in helping us identify crucial updates for our portals. The team is committed to addressing remaining issues. We ask you to contribute future feedback under our Get Support board to ensu...
Hello Community, Get ready to experience Public Mobile differently. As a digital-first brand, we’re passionate about bringing subscribers ultimate flexibility and convenience at their fingertips. With exciting new upgrades made to benefit valued c...
Hey Community, We wanted to give everyone a heads up that Activation Portal, My Account, Rewards, Community and parts of the website will not be available during the following maintenance window: Maintenance window: May 23 10:00PM ET – May 24 0...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hey Community, We know that some of you are experiencing delays with your SIM Card orders. Our teams are actively investigating and working diligently to ship all delayed orders as quickly as possible. New SIM orders are unaffected and will be sh...
Hey Community, We have been aware of a system issue that was impacting customers' ticket submissions through chatbot. We have resolved this issue and you should be able to submit tickets via the chatbot again. If you submitted a ticket before 2pm ...
Hey Community, On Wednesday, May 10, 2023 the Government of Canada will conduct an Alert Ready Test to compatible mobile devices in each province and territory. Alert Ready is designed to deliver critical and potentially life-saving alerts to Can...
Hey Community, We are making system upgrades! To prevent any issues with your Community rewards we kindly ask you to link your Community Account to your My Account by April 27, 2023. Linking your Community account will provide you with a fast...
Update: the issue impacting Rewards has been resolved. You can now access your Rewards portal. Appreciate your patience. Thank you ----------------- Hey Community, As of early this morning, the Public Mobile Rewards portal went down. Our tech...
Hey Community, Earlier this week we identified an glitch on the checkout page where customers were experiencing multiple SIMs added to their order list - the issue is now resolved. We appreciate all your feedback to help support this fix. Thank...
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