Live Changes and Improvements to the Public Mobile App

[J_PM]

Hi Community,

We're working hard to continuously improve our app to enhance your Public Mobile experience. That’s why we’re launching this dedicated post to keep you informed about all the changes and updates - both past and present - that we've made to our app.

You've spoken, and we've listened. Your feedback is invaluable to us and plays a significant role in shaping our journey. We understand that while we can't address every single concern instantly, we're committed to gradually making changes that matter most to you.

Important: It's essential to keep your app up-to-date for the latest fixes and improvements. Some updates will be required as they address major issues, ensuring you get the best Public Mobile experience.

Keep an eye on this post as we'll be updating it regularly with the latest app changes and improvements. Whenever there's a new update, check back here to see what's been fixed.

App Updates:

Version 1.3.1: 9/19/23

• Sharing is Caring. You can now easily share Refer-a-Friend links with friends and family, right from the app.
• Now compatible with the latest Android 14 and iOS 17, you can continue enjoying a seamless experience.
• We've given our plan cards a makeover. Check them out for clearer, more informative details that highlight the value you're getting.

Version 1.3.0: 8/11/23

• Your credit card transactions are now even safer
• All support options are now right in the app. No more redirecting you elsewhere
• When the network is busy, we’ll give you clearer updates
• After requesting a number transfer, please keep the app open
• Copying your phone's IMEI number? It's easier now
• Sometimes certain features may be unavailable (like eSIM or transferring a number). We'll show you clear alerts if that happens

Version 1.2.0: 7/17/2023

• You can now refresh 'My Account' and other sections just by pulling down on the screen
• We'll let you know as soon as there's a new app update ready for you in the store.
• We've ironed out some bugs that were causing crashes for our Android users.
• We've made it easier to download and install eSIMs.
• We've enhanced our address lookup feature across the app for a smoother experience

Version 1.1.3: 7/05/2023

• We've implemented several minor enhancements for a faster and smoother app experience.

Version 1.1.2: 6/09/2023

• Improvements to session lengths to reduce the frequency of log-ins. This means you’ll experience fewer disruptions and spend less time logging back in
• Reduced app crashes

Version 1.1.1: 6/02/2023

• UI updates and fixes for improved customer experience. 

Version 1.1.0: 5/26/2023

• We’ve made a number of small improvements to ensure the app runs faster and more smoothly.

- The Public Mobile Team

[ValeryD1]

New update 1.3.1 works good. 

One simple problem after update, I should clear cache and data to solve the problem in login.

[LitlLdy]

Version 1.3.1: 9/19/23

1h ago

• Sharing is Caring. You can now easily share Refer-a-Friend links with friends and family, right from the app.
• Now compatible with the latest iOS 17, you can continue enjoying a seamless experience.
• We've given our plan cards a makeover. Check them out for clearer, more informative details that highlight the value you're getting.

[ValeryD1]

I would like to share my latest experience in activating a SIM card and opening a new account and plan for a new user.
The latest “innovations” from PM are simply amazing! I previously registered 3 users without any problems. Now, after paying the bill, only one option appears in the computer browser - download the application. This is where the adventure began!!!
Installing the app on my phone resulted in a web error. pages. I had to ask for help and then the same problems begin, there is still no account number, no pin, etc.
I remembered the problems with Chrome and installed a Samsung Internet browser on my Samsung phone. After that - bingo - I completed the full registration and everything worked. But I’m not 100% sure that obviously only installing a different browser on the phone and the agent from the PM helped. In any case, I would like to draw your attention to similar problems with registering a new account.

[Jojo45]

The app won't even work lol. I had to go onto Google to log in. 

[Topgun87]

Would it be possible to integrate the phone facial/biometrics login to the app? I really like how some apps, such as Canadian Tire Triangle Rewards, have this integrated.

[dust2dust]

Would it be possible to have it so that when one types in the password that one might then press Enter and it proceeds? As it is I press tab 4 times and press enter. Or have to reach for the mouse and locate the arrow and move the mouse to the big clickable button and click. It's way easier just to press enter. I'm much more familiar with pressing enter on logins.

[mitchnet12]

Would it be possible to integrate the phone facial/biometrics login to the app? I really like how some apps, such as Canadian Tire Triangle Rewards, have this integrated.

[Handy1]

Wrong reply 

[Fast_J]

Installed the app today. Won't open after numerous attempts. Compatibility issue with Brave browser app?

EDIT: I am now able to utilize the Brave browser app. It ended up being a setting issue.

[ValeryD1]

So far, Version 1.3.0: 8/11/23 works good!

[LitlLdy]

Update: The Public Mobile app is finally working again on my iPhone/iPad  7/15/2023 , 6:20pm (ADT)!

[DennyCrane]

@LitlLdy Android

[LitlLdy]

---

@DennyCrane wrote:

@LitlLdy Yup mines working now. 

---

@DennyCrane , if your device using the android app or apple? I uninstalled it again on my iPad just now, rebooted, reinstalled & still getting app under maintenance! 😞 

[DennyCrane]

@LitlLdy Yup mines working now. 

[LitlLdy]

@J_PM , @Tiana_V , Update: The My Account webpage is fixed but my Public Mobile app on my iPad is still under maintenance! I updated my Public Mobile app to the newest version 1.3.0!

The Public Mobile app is fixed for android users though as per @XionBunny on the latest app update!

[LitlLdy]

Update: App is under maintenance & our My Account webpage!

[LitlLdy]

---

@DennyCrane wrote:

My android app just updated and now I can't login. I put in my credentials and it just keeps looping back to the login screen. Anyone else experience something similar?

---

@DennyCrane , yes then it gave me an error (I posted it in next message)! I guess it is not finished!

[J_PM]

Thank you!

[LitlLdy]

Version 1.3.0: 8/15/2023

Now with that said… it gives me errors when signing in (it signed me out) so I uninstalled it, rebooted then installed in again & still getting the same errors!

Edit: @J_PM ! I guess it needs worked on! 😔 

[hTideGnow]

---

@LitlLdy wrote:

New Public Mobile App update:

Version 1.3.0: 8/15/2023

What's New

Your credit card transactions are now even safer
All support options are now right in the app. No more redirecting you elsewhere
When the network is busy, we'll give you clearer updates
After requesting a number transfer, please keep the app open
Copying your phone's IMEl number? It's easier now
Sometimes certain features may be unavailable (like SIM or transferring a number). We'll show you clear alerts if that happens
Thanks @LitlLdy 

the word about CC trans. are now safer makes me nervous.. so it wasn't safe before ???😂

[DennyCrane]

My android app just updated and now I can't login. I put in my credentials and it just keeps looping back to the login screen. Anyone else experience something similar?

[LitlLdy]

@J_PM ,

New Public Mobile App update:

Version 1.3.0: 8/15/2023

What's New

• Your credit card transactions are now even safer
• All support options are now right in the app. No more redirecting you elsewhere
• When the network is busy, we'll give you clearer updates
• After requesting a number transfer, please keep the app open
• Copying your phone's IMEl number? It's easier now
• Sometimes certain features may be unavailable (like SIM or transferring a number). We'll show you clear alerts if that happens

[LitlLdy]

@J_PM ,

Would Public Mobile consider using Face ID or Touch ID (Biometric) to sign into the app?

Also, would Public Mobile eventually consider allowing the choice of using an Authentication App to get the code to sign in? That would help for those with lost/stolen devices, or not able to receive the 2FA to their phone #! In my opinion an Authentication App seems more secure than sending the code to one’s device!

[WonderMa]

Thanks for your update!

[Priority]

It works better for Apple than Android. It's still coming along for both and will get better over time. 

We see improvements every week.

[Danyar]

The app still sucks.

[Priority]

Please fix and add in Postal codes for Newer Developments.. some people can't sign up or pay since their Postal code isn't recognized by your system.

[dust2dust]

@TBB- Not in the states. There are lots of stores that sell these vouchers. But ok, online. Go to recharge.com and buy enough to cover your plan cost and then dial 611 to enter it. If you're running out of minutes too often then you might want to go up to the unlimited minutes plan for $25.

[TBB]

Maybe you’re in the US? Haven’t seen those here. But either way it’s not feasible for me to go out and purchase vouchers in store. I need a monthly bill that covers all of my phone calls. I run out of minutes too often and this is the first time I haven’t been able to add funds.

[dust2dust]

@TBB- Not that chatbot. But anyway, without being able to log in then you can't do that anyway. Are you resistant to buying vouchers for some reason? They're available online for a slight extra fee for the convenience. Or lots of stores. Or do you have like a Mobil gas station near you to do the real time payments.