06-28-2023 12:09 PM - edited 10-11-2023 09:55 AM
Hi Community,
We're working hard to continuously improve our app to enhance your Public Mobile experience. That’s why we’re launching this dedicated post to keep you informed about all the changes and updates - both past and present - that we've made to our app.
You've spoken, and we've listened. Your feedback is invaluable to us and plays a significant role in shaping our journey. We understand that while we can't address every single concern instantly, we're committed to gradually making changes that matter most to you.
Important: It's essential to keep your app up-to-date for the latest fixes and improvements. Some updates will be required as they address major issues, ensuring you get the best Public Mobile experience.
Keep an eye on this post as we'll be updating it regularly with the latest app changes and improvements. Whenever there's a new update, check back here to see what's been fixed.
Version 1.4.0: 10/11/23
Version 1.3.1: 9/19/23
Version 1.3.0: 8/11/23
Version 1.2.0: 7/17/2023
Version 1.1.3: 7/05/2023
Version 1.1.2: 6/09/2023
Version 1.1.1: 6/02/2023
Version 1.1.0: 5/26/2023
- The Public Mobile Team
05-02-2024 10:28 AM
Public Mobile App Update:Version 2.0.3: 5/02/2024
04-02-2024 12:35 PM
Public Mobile App Update: Version 2.0.2: 4/02/2024
(It doesn’t state what was updated, fixed, or changed!)
03-12-2024 01:40 PM
@LitlLdy - Yeah, I just updated to it! No changes seen… yet.
03-12-2024 01:33 PM
03-12-2024 08:50 AM
@J_PM - Version 2.0 3/12/2024
03-12-2024 02:22 AM
@LitlLdy wrote:@DennyCrane , the app didn’t stay working for me long, it will not allow me to view it. Kicked me out and asks me to sign in. I sign in, add the 2FA code and kicks me back out!
This same thing was also happening 24 hours earlier.
03-11-2024 11:15 PM
@DennyCrane , the app didn’t stay working for me long, it will not allow me to view it. Kicked me out and asks me to sign in. I sign in, add the 2FA code and kicks me back out!
03-11-2024 10:54 PM - edited 03-11-2024 10:55 PM
I just downloaded it tonight. First impression is that it appears to load a bit quicker. That said, the main page shows a different data usage and limit than the usage breakdown page. And prior to the update the main page said what the usage breakdown shows in the new update. Also our plan is 50GB, not 56GB.
I think this has potential though. I like the colours.
03-11-2024 10:38 PM - edited 03-12-2024 01:30 PM
Public Mobile App Update: Version 2.0.0: 3/11/2024
An exciting update has arrived to the Public Mobile app. This version introduces a sleeker design and improved functionality for a better user experience. Enjoy the new data usage tracker and smoother app navigation.
It's all part of our ongoing effort to enhance the way you manage your account and mobile services with Public Mobile.
Edit: Another update: 2.0.1 : 3/12/2024
02-29-2024 07:21 PM
Comment from a recent member who ported in: when using your app to finish activating and porting your number, you should have port with account number display first and mention this is the preferred method. Instead currently you have port with IMEI displayed first which I thought was preferred but apparently isn't. I ended up getting stuck on step 6 of 6 and couldn't rectify the situation and being a first time member, it took a while to get help. Always mention the preferred method that gives less errors on a service that has minimal live CS interaction. It will make for a much easier transition for everyone.
02-20-2024 02:04 PM
HI @Void
never heard of people lossing number because slowness of the site. You have a experience yourself?
02-20-2024 01:54 PM
The app and website is bad. Besides the slowness, the cookie/cache issue is a nasty security flaw. There are people losing their number which might very well be caused by it.
02-20-2024 04:58 AM
The app isn’t too bad a little slow but works alright
02-20-2024 02:36 AM
The app hasn’t had any updates in 3 months! Must be about time 😃
01-11-2024 01:34 PM
I find the App slow for majority of the times
01-09-2024 08:43 AM
01-03-2024 09:15 AM
Have you stopped accepting pre-paid Visa cards as payment then...?
12-28-2023 04:22 PM
Using the app on an iPhone 12 mini is still very slow. Slow load times compared to other apps out there when I’m on wifi. A bit better on desktop though.
12-26-2023 11:01 AM
My app always takes quite a while to load, but opens up eventually.
12-26-2023 09:00 AM
The app never loads for me it stays on the loading page until I select something then it loads. I have never had to re log in.
12-25-2023 02:41 PM
Still the app is taking a while to load. Wonder if it’s due to using eversafe or too much traffic accessing the app.
11-21-2023 02:23 PM - edited 12-26-2023 11:03 AM
@DennyCrane wrote:All I know is that for the last week or so I have to sign into the Android app every time I open it. No OTP thankfully but I have to login each time. Prior to this my login held for weeks at a time.
@DennyCrane , I haven’t had to login for several months on the iOS app! Let’s see if I just jinx myself! 😆 With that said it lags badly not wanting to load lately! I may uninstall it then install again to see if it fixes it!
Edit: The app still lags very badly & is much worse than it used to be!
11-21-2023 02:06 PM - edited 11-21-2023 02:06 PM
All I know is that for the last week or so I have to sign into the Android app every time I open it. No OTP thankfully but I have to login each time. Prior to this my login held for weeks at a time.
11-21-2023 01:57 PM
11-21-2023 12:41 PM
11-18-2023 12:39 PM
@cg658 iPhone XR is VoLTE compatible on PM. All accounts are enabled for VoLTE, so it just comes down to the device.
https://www.publicmobile.ca/en/on/get-help/articles/volte
To verify that it works:
1) Temporarily turn wifi off
2) Ensure you're connected to the 4G/LTE network
3) Make a phone call.
4) When the call connects watch the top of your screen to see if the phone stays connected to 4G/LTE or whether it drops to 3G. It should stay on 4G/LTE, which means you have VoLTE.
11-18-2023 12:33 PM
I have an iPhone XR which doesn’t seem to have the option to switch to volte? I also activated with PM prior to Feb 2023 so will have to wait to get enabled on volte eventually. Thanks for your comments.
11-17-2023 07:58 PM
I didn't have much luck with add-ons to the US on two separate visits. Curious which company still uses 3G that you were able to connect with?
11-14-2023 11:51 AM - last edited on 01-17-2024 11:51 AM by computergeek541
"You do not have sufficient privileges for this resource or its parent to perform this action." -
11-09-2023 08:19 PM
The most recent update is actually good, looking forward to the continued improvements on the Public Mobile app!