Exactly. I've got the same type of answer. It took a month to get a straight answer.
"We definitely understand how important it is to guarantee your service will always work, and keep connected.
To set up the right expectations, making a device VoLTE compatible is not something we can control, as much as we would love.
We understand and agree you are being completely reasonable about your request. We would have done that the first time you requested it, however we cannot remove or add a device to a whitelist to support VoLTE.
Right now, the device used is not compatible with our VoLTE feature, and regardless of how much we want to guarantee this will be changed, updated, added right now, in two months or 1 year, we are sorry to inform this is not possible.
Here are some things to consider, if you are not currently experiencing issues with your service, we recommend continue using it as usual.
If you encounter any issue while traveling, let us know to troubleshoot and diagnose.
If the device will not support VoLTE, but it is needed, you can consider getting a new device. We are offering the following: ...."
He went on to suggest a bunch of different phones I could purchase at "Mobile Klinik" which were all iPhones and Samsung.
I have no intention of buying a new phone considering I have a very good phone that is fully compatible with their network and was only purchased in 2022. I spent good money on my phone and I'm not about to trash it and go buy a new phone. This is completely ridiculous and unacceptable. I am going to file a complaint with the CCTS and pursue this matter by any other means necessary.
The Canadian public needs to know what these mobile companies are doing. I encourage all of you to pursue complaints as well. Speak to your local politicians, contact the media etc. If anybody has any ideas about any laws they're breaking, I would love to hear. (i.e. consumer rights).
Thank you.
