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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1260 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29936 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41747 Views
  • 185 replies
  • 29 Bravos

Puerto Rico phone plan

Hi i got a US talk and text plan. I’m in Puerto Rico and I can’t find a network. It says SOS … can someone tell me how to get a nework? Thank you!!

AFERNS by Great Neighbour / Super Voisin
  • 88 Views
  • 3 replies
  • 0 Bravos

Service

I cannot make 866 800 phone calls. All the other phones are fine

hhb1960 by Great Neighbour / Super Voisin
  • 71 Views
  • 2 replies
  • 0 Bravos

Need help

I just received a text that used up 85% of my usage for the month and the month has just started.   I can not get an answer from the message I sent for help.   I can not figure out why my usage changed so much as I have never gone over my usage.   I ...

cecile1993 by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

Resolved! Not receiving most texts

I don't receive most texts. I see that someone has texted but I'm asked to download the text and the download never works. Texts work with some people sometimes

Giscard by Great Neighbour / Super Voisin
  • 86 Views
  • 2 replies
  • 0 Bravos

Add On has not renewed

Hi everyone posted earlier but don’t think it went through? am in the US purchased data $3010 days ago. It ran out today and I purchased another $30 one. Have receipt.But it’s not giving me service ?tried everything 

Elisheva by Good Citizen / Bon Citoyen
  • 123 Views
  • 6 replies
  • 0 Bravos

RCS messaging “waiting for activation”

I had an iPhone 12 with successful access to RCS messaging. I just got a new iPhone 16 and tried to transfer everything over to my new phone. I have managed to get SMS messages and calls directed to my new phone but I am unable to activate the RCS me...

shae6969 by Great Neighbour / Super Voisin
  • 132 Views
  • 4 replies
  • 0 Bravos

help

sim card pin thanks 

BEJAMIN by Great Neighbour / Super Voisin
  • 116 Views
  • 9 replies
  • 0 Bravos

porting questions

My current phone number is 902 which I ported from another carrier when I opened the PM account a few years back. I need to port in a 416 number (bell prepaid) in the next few days.Any difficulty when porting from bell preapid?Would it be an issue if...

mynickname3 by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

help

Hi my phone doesn't receive network signal I have red me not 12 pro 5g it was work until Feb 6th and  to day no signal I put the sim card in another phone is work?

BEJAMIN by Great Neighbour / Super Voisin
  • 85 Views
  • 3 replies
  • 0 Bravos

I can't calling and received call

hi,it has been happened from today,i can't calling and received a call,but i can Send message and use the date.When i  calling somebody my phone just like no response and then  showing there is no signal

Jayjay324 by Great Neighbour / Super Voisin
  • 78 Views
  • 2 replies
  • 0 Bravos

Voicemail

Number for voicemail ring time does not work 

Btom53 by Great Neighbour / Super Voisin
  • 63 Views
  • 2 replies
  • 0 Bravos

Spotty service

Hey so my phone keeps telling me to sign into network. My subscription is active and i can sometimes make calls and text but for the last week at least my network hasn't been working properly. Same with my data it does not want to work. I have turned...

Tiyonna by Great Neighbour / Super Voisin
  • 100 Views
  • 5 replies
  • 0 Bravos

Cant enter to my account

I cant enter to my account, its blocked and i don't have internet connection or phone signal

Japi by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

SMS not working

I am in Spain and am not receiving SMS messages. My wife is not receiving them either. Why is this?

GabLeiva by Good Citizen / Bon Citoyen
  • 202 Views
  • 9 replies
  • 0 Bravos

Resolved! Calling and texting not working after porting number

Hello,Yesterday I received a SIM card from Public Mobile for my new account. I removed the Virgin Mobile SIM from my phone and replaced it with the Public Mobile SIM. I was given a new number, but I went through the process to port my old number to t...

Fran_ by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming Trouble

Hi all,I'm traveling in the USA. I bought a Public Mobile add-on for talk, text, and data. Unfortunately, the "talk" part doesn't work. I get "Call Failed" every time.I can't make or take calls.Any suggestions?Thank you  in advance,=L=______Leo Di Cr...

LeoDiCroce by Good Citizen / Bon Citoyen
  • 124 Views
  • 4 replies
  • 0 Bravos

extreme speed throttling vs telus

I've been on public mobile in Edmonton for a year or so and been constantly disappointed by the speed, it's rare to get over 3 mbps, I've tried multiple phones, sims, esims, no changeRecently I acquired a work phone of the same model as mine (s24) on...

talios by Great Neighbour / Super Voisin
  • 128 Views
  • 4 replies
  • 0 Bravos

Voice calls not working

I am in Florida, and unable to make or receive voice calls. I have the Canada/US/Mexico plan.

Shaunaa by Great Neighbour / Super Voisin
  • 77 Views
  • 2 replies
  • 0 Bravos

Long distance calling

I recently upgraded to the plan that includes unlimited calling and text from Canada, Mexico and the USi am currently in Mexico and trying to call the US but it will not let mesays error and call *611Thanks

LisaSusan by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 1 Bravos
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