Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
activating second sim card and transferring number.... My older number was replaced on my older SIM ...NOW I lost my number... AAAAAAAAAAAAAAAAA on my SIMThe older SIM now have number BBBBBBBBBBBBBBBBBBBnew SIM is empty.I would like to recover my nu...
Yesterday I received a call but didn't pick up. I didn't access my voice mail but I did see a written message beside the carrier and instead just read the message. When I went to re-read the message today it was gone. I called in to my voicemail and ...
Recently purchased a new physical SIM but over 15 days and haven’t received any order. Trying to contact the customer service online and no one can help me
hilast night I finished the registration and transferred the number and when I go to the phone the sim card said is there already and I can't get any further. I still have no service . Do I need a new sim card? Please help because I really need the ...
Hello:I have got two other numbers that I control. The simcards are currently outside Canada, so I can't receive OTP over SMS. Now the alternative way of getting OTP over email doesn't produce any results. I don't know how else I can login.When I try...
I have purchased the US roamig bundle, it is showing on my subscription but I can't connect to Network in the USTried restarting and airplane mode on/off without success
HiI finished the registration last night and still no service yet.Please help me
Almost every time I try to make an outgoing call, the network drops to no service and the call doesn't complete.SMS and mobile data work normally.My partner attempted with my SIM in his phone and he got much the same results.All the calls were attemp...
Hello,My data has become very unstable since perhaps last week. It seems to be not working by default. The error code returned from a browser is "ERR_CONNECTION_RESET". I am sure no proxy is running in background to result this. The text messaging se...
I signed up for public mobile 3 days ago and it’s so unbelievably slow. I’ve done all the troubleshooting but I’m legit ready to transfer back. I can’t even download emails. Where do I go from here
I've been a Public Mobile customer since December 2023.My calls keep dropping after 15 or so minutes of being on the phone. It’s like cujimotos issue here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Dropped-Call/m-p/1182077#M819490 I ...
I have a plan that includes in Canada and in USA data. I entered the states today and I have not been able to use my phone until I reached wifi. When I go to turn data roaming on, it gives me an option to choose either off or my primary number. I don...
I'm traveling in San Francisco and am seeing very inconsistent data availability. Yet I have full service strength indicated on my phone. I am on an International 4G 50gig plan using an iphone 6. I have data roaming enabled on the phone. I can co...
My sims card won’t work in my new phone but still works in my old phone
In the last couple of months, after I sent out the text message to China mobile phone number, my friends could not received it . I can receive text message from China mobile phone number. In the previous years, I always can send text message to China...
I want my old number back
I have no service, at my house where I always have service. I've rebooted my phone twice, removed and inserted my SIM. My account is up to date.
I switched to Public Mobile about a year ago to get away from my high priced plan with Bell and because my calls were dropping with Bell.I opened a ticket with Bell and was told they were aware of the problem but they didn't have a date when it would...
I switch my phone and change my plan. When my new plan is start, the data lost. My phone is pure phone with out any data, even I can't access my Public Mobile account, since there is NO Data. I can't work, the Authenticator can't work. My phone is a ...
Where do we check network status or report an outage? I appear to be offline but I was definitely online and able to make calls about an hour ago. Just wondering if it's localized or a larger issue, but I'm not sure how to check.
Another problem is just rising. I transfer my number from FIDO as instructed in the PM. I got message from FIDO and confirm YES.However, I have two active same numbers now, PM number can not receive calls and messages. I only can call out. My Fido n...
I don’t know about this customer support, but it keeps sending me around and around in circles. I can’t get any help to sign in. It sends me codes and then it says it’s not active. It’s not valid. I don’t know what to do. I can’t access my phone for ...
Hi there I am now in Algeria I need to have network on my esim number. Can I purchase roaming network activation ???International travel often requires adjustments to our communication methods. Staying connected while abroad can provide peace of mi...
I thought I should delete the esim but now I can't login or access it without entering my code via public mobile sending me the code...Help!
I don't understand why I have no minutes left and what to do to fix it
Help! My SIM card has been randomly going inactive in my phone for the last couple months. Sometimes I'm on a call and it will disconnect the call and tell me that I have no SIM card in the phone. I need to go into my settings and reactivate the SIM ...
HiMy sim card is getting disconnected every couple of days Do I need a new sim cardThanks
Hello im trying to get my old phone number back, I canceled it 2.5 months ago, now resorted to getting a new number, but I need that old number as banks and other websites need it to log in, Please please let me know any ideas, I cant find a phone nu...
I mostly send text messages using my internet wifi at home and only use Public Mobile wifi to send messages when I'm outside. This month I only sent out 2 at the most using PM wifi.To my surprise I received a message from PM that I only have 10 outgo...
My phone suddenly was unable to connect to the internet with LTE and can only connect with the 4G band.This issue occurred suddenly and has lasted all day. I installed a sim card from another network and everything is fine. the public mobile connecti...
