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Port

Sim not working just did port from koodo 12 hours ago any suggestions ?

Ankish0786 by Good Citizen / Bon Citoyen
  • 106 Views
  • 12 replies
  • 0 Bravos

Cyber Monday deals

I'm trying to purchase a phone plan (because they're so cheap!). I just paid for a SIM card, but I can't buy the plan without the Sim number in my hand, how do I buy the cyber Monday deal?

5UC2 ...not equipped for incoming service

My phone is giving the above message when someone tries to call me and the call doesn't connect. I can call out but my call ID isn't showing up. Been a PM customer for several years and no issues till now. Plan was just changed yesterday. Payment was...

nadonnic by Great Neighbour / Super Voisin
  • 64 Views
  • 6 replies
  • 0 Bravos

Getting In Contact Via Private Message

Is there any way a customer support agent can answer me? It has been hours during their business time and no one will get back to me. I have submitted a ticket and sent multiple private messages and nothing.....I need someone to get back to me asap a...

Why am I not getting responses from the support agent

Switched from Koodo this morning, which seems successful since they cut off the old SIM card. But the new PM SIM is still not connected until now, tried submitting tickets and personal messages but not a single word back from the support for the enti...

Support is terrible - is there anyway to actually speak to a human?

My daughters cell phone isn’t working because the credit card expired and we no longer have access to the email we set it up with. I’ve been trying to have someone change the email to mine or at least update the expiry. I cannot get anyone to actuall...

sb3 by Good Citizen / Bon Citoyen
  • 119 Views
  • 10 replies
  • 0 Bravos

Problems with Phoen Numbers

Changed my number, except phone not working and number I am supposedly to have someone else has.Also how do you contact a rep to have problem solved.

wamis27 by Great Neighbour / Super Voisin
  • 49 Views
  • 4 replies
  • 0 Bravos

Why am I unable to speak to a human

I need a phone number to call so I can speak to a sentient human being in a timely fashion who actually works for Public Mobile. How can I speak to a human being TODAY and not “within a day”? My issue is time sensitive and related to my account/payme...

miamia by Great Neighbour / Super Voisin
  • 153 Views
  • 12 replies
  • 2 Bravos

Company phone number not coming through

Hi,My hearing aid clinic tried to call me numerous times, but their phone number doesn't get through to my cellphone. I see no missed calls or anything, and all they hear is a weird beeping noise instead of reaching my phone. I looked through all my ...

antonius123 by Great Neighbour / Super Voisin
  • 85 Views
  • 8 replies
  • 2 Bravos

Resolved! Promo done incorrectly?

-(-20) = +20 ?Is this something I did wrong or something incorrectly coded? I doubt I would be the only person this would impact.

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jjb753 by Great Neighbour / Super Voisin
  • 126 Views
  • 6 replies
  • 1 Bravos

Sim card not working

I am trying to transfer to Koodo but it hasn’t ported yet. I am now having issues connecting to my current Sim Card with public mobile. I have no network and I tried to turn on and off my phone. Nothing is working

Wug by Great Neighbour / Super Voisin
  • 64 Views
  • 7 replies
  • 0 Bravos

Change my email

Hello,I need to change my email on my account. I no longer use it. Can you please tell me exactly what to do. Simon is not the most helpful.Thank you.

PMusername by Great Neighbour / Super Voisin
  • 63 Views
  • 7 replies
  • 0 Bravos

Service issue

Hello, I used the Black Friday deal to transfer from Koodo post pay to PM. Everything showed it went through fine and I got the request from Koodo to port over 12 hours ago. My PM sim never activated just shows SOS and my Koodo service still works an...

bmmobile by Great Neighbour / Super Voisin
  • 43 Views
  • 2 replies
  • 2 Bravos

Number not working

Hi there , I activated my new public mobile sim and ported a number from Koodo post pay. My service activated on the new sim but even after 12 hours no one can call my number my phone only works for outbound calls and shows no caller ID . Koodo servi...

lmmobile by Great Neighbour / Super Voisin
  • 39 Views
  • 2 replies
  • 0 Bravos

Data problems

Does anyone know why my data hasn't been working over the past three days? I also can't log into my account. I submitted a ticket but no response.

Becca101 by Good Citizen / Bon Citoyen
  • 47 Views
  • 8 replies
  • 1 Bravos

Issue porting a number from Koodo

I was able to take advantage of the Public Mobile Recent offering for Cyber Monday.I thought it would be pretty straight forward as I've ported in before.However, it's been a while now, about 2 hours.I received a Text from Koodo asking me to reply YE...

Coverhiro by Good Citizen / Bon Citoyen
  • 61 Views
  • 4 replies
  • 1 Bravos

Port Transfer

I switched to Koodoo yesterday, received my text from PM asking if I wanted to transfer, I replied “Yes”and 14hrs later and 3 identical texts from PM I am still using my PM SIM card as they have not ported my number to Koodoo.

geilamartin by Great Neighbour / Super Voisin
  • 43 Views
  • 1 replies
  • 0 Bravos

Coverage

Hi. I bought the public Mobile sim in 2019. When I got the sim I was told it will work only in GTA, I once went to NIAGRA, I didn't have any signals there. Will it work outside GTA now because I think Public is using Telus network now.

zainalvi80 by Great Neighbour / Super Voisin
  • 41 Views
  • 2 replies
  • 0 Bravos

Resolved! Question regarding 1st payment notice

I signed up on the 55-20 BF promo yesterday and my 1st payment due is $75 via email notice. Is this a error? I did pre-authorization payment method. Thx.

PMUser_J22 by Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos

Trying to port out

I get a message to approve port out to fido. I send yes many times. 90 minutes later I get a message saying I didn't approve. I've done this many times.

tesqie by Good Citizen / Bon Citoyen
  • 95 Views
  • 10 replies
  • 0 Bravos

Resolved! New Sim

I just bought a new sim card for to replace the one that quit in my wife's phone. I have entered the new sim # but the system will not allow me to log in with my existing account info. It wants me to use a new email address. If I do that I will lose ...

Ltuplin by Great Neighbour / Super Voisin
  • 50 Views
  • 5 replies
  • 0 Bravos

How to check the porting number status?

I ported the old number from koodo 4 hrs ago. I saw more posts that said it could be done in 2-4 hr. I did confirm the old number through text message but didn't hear back from Public Mobile. Can anyone provide me with customer service contact info t...

d8yan by Good Citizen / Bon Citoyen
  • 137 Views
  • 10 replies
  • 0 Bravos

No calls being received, calls going straight to voice mail

I have done all the required tests to get me to this ask. I am a new customer and it has been two days since signing up and transferring everything on a mobile phone. What gives? Anybody? Is it just busy on the PM side of things? Reboot phone checkta...

smileysmile by Great Neighbour / Super Voisin
  • 82 Views
  • 3 replies
  • 0 Bravos

Can't send or receive messages to and from others

I just switched my plan from fido to PB last Thursday night. But I still can't receive text messages from others, I can't send messages to some people (Shaw customers). I can only receive messages from PB customers.What is the problem? Anyone can hel...

wildwest by Great Neighbour / Super Voisin
  • 42 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming status missing

I bought US Roaming talk and text about Nov 13. During the following ten days I would check my account which always showed I had 10 days left. I did not. Then when that ran out I bought a talk text and data bundle about Nov 23 and it is working but I...

Janey2 by Good Citizen / Bon Citoyen
  • 98 Views
  • 13 replies
  • 0 Bravos
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