Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to transfer my phone number on esim from one phone to another phone. How do I go about that?
Has anyone been having issues with their service? Have not done any changes to my account recently, but suddenly my phone shows "Unregistered SIM card" with no network access, and when i try to log in to my account it shows "Unauthorized". No luck r...
My plan says I have unlimited canada-us minutes, does this mean I won't get charged if I'm in america?
Outgoing calls not working incoming ok.
Calls to US number I get a message that says I have used all my minutes. So far I have used 0 minutes this month. My plan I just upgraded to include unlimited US minutes
IUpgraded my package. I had the same 4 g. But since I added more data . I can't get very much uploaded and it is really slow. It's only been like this since I Ave upgraded.
I paid $40 last month. Got no service couldn't connect for the month. They want me to pay $19 for this month and they'll give me a half price discount and they'll see if they can get me connected
I have searched and tried trouble shooting myself… wondering if anyone can help me out?
Can you setup roaming in Europe? Also would you be able to receive text messages?
Just signed up and data is not working and cell calls sometimes fail with message saying that service is not activated. Calls work from time to time. Data does not work. Signed up for 4G 20GB plan a day ago and ported my number over successfully.A...
HelloI canceled my subscription on July 14 however I have been billed for the past two billing cycles (2 times, each $38.42). I didn't use this plan or sim card as it was temporary. Would you please reimburse me for the unused plans and make sure my...
Hey there, so I just tried to make a call and it’s saying I can’t make calls because I don’t have an account. I pay with payment vouchers… so I don’t know.
Hi I was recently in the States but could not access data. My plan includes US. I searched through the Help support to ask about APN setting and it gives instructions to check my APN to show that it says:“Verify the following field match:- APN: S...
Does Public Pobile have a function that can be turned on to require the caller to press a button for call to go through, this preventing robo calls ?
I was in Germany for 6 months and at the time was using a European SIM card but my Canadian number was still receiving messages along with the new number. I returned to Canada and reinserted my Canadian SIM but data doesn’t work at all (0mb used on a...
Hi,How do I activate my account when I already have a sim card through Koodo?
I just switched to Public Mobile from Peto Mobility. What a huge difference in call quality! Is that because of better towers or using 5G now? No drop off & very loud & clear now. So far, very good!
Today is the start of my monthly billing cycle. My credit card payment was successful. I have enough funds in my account but my account says my service is on hold. I tried opening a ticket but am unsuccessful.
Hello everyone, I was checking out the list of VoLTE enabled phones for PM and I noticed that the Google Pixel 8 and 8 Pro are not listed. Does anyone know if and when PM will support VoLTE on these phones?
Just transferred a number with a new eSIM and now my data isn’t working
I used to have instant access to wifi on my iphone (and so did my wife) when I left home out of range of my home wife. Since transferring to Public Mobile we have lost the ability to wifi away from home (unless we log onto a 3rd party wifi). Does Pub...
I have a Canada-US plan and I was in the US today with my new plan for the first time. I assumed that my plan would just continue to work as is once I crossed the border into US, but it didn't. The data, calling and texting didn't work. Is there some...
I was trying to transfer my phone number from Koodo to Public Mobile, but when I replied YES when Koodo asked me if I sent a request for transfer, I lost my service immediately, I can’t receive any code from Public Mobile and receive any call from th...
Signed up with Public a few months ago and never used service. Now I can’t find my PM phone number to access my account.
I thought Public Mobile was the perfect alternative to the big companies with a great CAN-USA text-talk-data plan for a great price however it looks like they do not offer wifi calling. No point in a plan with them if this feature is not available. ...
I recently purchased an esim (August 10) and when I logged in to complete my activation (life is busy), there was a note that my subscription was suspended August 28th with a service plan from July 28 - August 28. I would like to cancel my subscripti...
Did anyone else's mobile data just drop? I can't connect no matter what I do.
Hello, I bought an eSIM off-line and installed it to my phone and the account shows up on my phone, but the phone number I chose isn’t working. I have no service bars and when I try to log into my account to do anything, I can’t log into my account b...
Hello I have recently changed my device to a Umidigi Bison GT2 pro 5 G phone I had voLTE on my old phone but not on this one. If I put in a Lucky Mobility SIM or a Rogers SIM I have voLTE. After some research I have found that Telus is the only prov...
Current physical SIM card is European. I’m Canadian.What are the exact steps to keeping old number?Do I need to replace European physical sim with a Canadian one? Or can I just leave it in and buy an eSIM also?is it required to declare lost sim to pu...
