Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I wanted to update the payment information to resume services. However, the following message displays on my account: "Your services are on hold due to the expiration of your subscription".Can you please remove the hold so that I can make a payme...
I got a notification that my subscription had expired. I checked my account and my payment method is up to date. When I click on the Pay Now button, a notification shows up saying "We cannot process your payment at this time. Please try again later."...
I recently received a notification that over 95% of my data was used between June 15 and July 15, which is highly unusual for my normal usage patterns. Upon reviewing my data history, I noticed suspicious activity during late-night hours, including: ...
SpoilerMy account is paid up., ive been with public mobile for a couple of years. This morning I wake up and my phone says no service. What is going onMy account is paid up., ive been with public mobile for a couple of years. This morning I wake u...
My friend has a public mobile account and was trying to transfer her number to an e-sim card. Something went wrong and she was logged out of her account. Now she doesn’t have service and cannot log back in to her account because the 2 step factor aut...
Hi, here's some info:phone: Motorola G Fast - https://www.gsmarena.com/motorola_moto_g_fast-10286.php Today I noticed that I couldn't call a 1-800 number. I got a message telling me that the cellular network is not available. When I checked if I wa...
I set up mine and my 2 teenagers numbers and my kids try to call me and it tells them my number is unavailable or it rings in their end but not my end I can receive calls on my number and I can call out on my number but they are having issues
As you can see, 7 seconds 'outgoing call' to my voice mailbox...The funny thing is - I did not call it... Any reasonable explanation why do I see that? And similar 'outgoing calls' occur every few days.I Never call my vmail (neither from mobile nor a...
Hi I was just curious if there was anyway to permanently banning a number from calling or me calling them through the provider. Since blocking doesn't seem to help me much.Thanks
Are there any alternative Canadian mobile service providers with functional online help?All of my attempts at updating my credit card information become stuck in endless loops on multiple screens even after being recognized following my login. Never ...
I am out of the country and tried to get a new canandian number, but because I can’t verify it I could get into my account to speak to anyone or cancel, can someone help! Thank you… I need one; a refund for the sim I could never use and two; to cance...
my phone service was suspended because the card on file had to be replace. I put in a new credit card ion the payment method but my service has not resumed. my subscription is renewed today. why hasnt my service resumed
Format my phone and now it's saying I have no Sim. I've been a customer for months. Pls get me connected again
I'm using a new.phone. My friend's public sim card have VoLTE available in my phone, but mine doesn't work.New sim tried, not working.I was suggested asked cs help to reset, but tech team just simply said my phone is working.It's crazy confusing how ...
I have been having problems for the last 2 months. I used to be able to connect anywhere, and never had any issues. Now my phone won't work in certain areas of town (Hamilton Ont). The cell tower map seems fine. I don't get it.
I’m assuming because I can’t confirm my identity with the Confirm Identity SMS? Caught in a loop. Need help. It’s been 2hrs so maybe it takes time to port the new number? I can make calls.
Recently had my phone 're-provisioned' by PM customer service rep (csr). It may have finally solved a long-standing issue with lack of 'ring back tone' on a non-white-listed Samsung s10e phone.What does that term mean...what was the csr's process?
I remember there being a URL to click on. What is it please. It has been two months I'm paying for data that I can't use
I can't help but wonder how our PM plans are charged across Canada. I live in Western PEI and have, at a guess, less than 50% of my area with any cell/data service yet I assume my plan costs the same as areas that have full coverage and that hardly s...
New account just activated, but I can only call out, not receiving any calls, not able to receive/send any SMS, can't even get the code to complete my account registration.What should I do?Thanks!
So I'm posting this from the old S21 because on Friday morning I turned on my moto edge 2024 to find the dreaded "emergency calls only" messages.I tried restarting and checking the eSim and everything was normal.This phone had worked flawlessly on pu...
Hi, I moved my mobile service a couple of days ago from Rogers to PM. The transfer number was done during activation when both SIM cards were inserted. Messaged from Rogers asking permission was answered YES. I received a Welcome email from PM sayin...
Hello Community . I checked my bank statements for more than past few months and my statements all say 23 as earliest money is withdrawn from my chequing account and as late as 25th. This month I woke up this morning on the 21st and have no service ...
Why does my being connected to other phone numbers when I call China?
Public mobile has blacklisted my phone and im unable to get any network now. I did not report my phone as lost or stolen so this is very ignorant to do. I don't even think this is legal?? @
i just topped up my account on June 20 2025 a $60 voucher and $10 Voucher however it is still not active plan , please help to activate the plan on this account.
HiSuddenly Internet doesn't work. Switched off phone, changed Carrier to T mobile, At&t, Verizon etc hut nothing works. Roaming is on. It was working until a day ago. I am currently in US and I have US, Canada, Mexico plan 60gb Internet.
I am not able to dial out, it says emergency calls only, anyone know what the problem is?
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