Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I'm on canada , usa & mexico plan my cell data is not working now that i'm in mexico. I tried all the fixes on my iPhone 13 data roaming is on. What can you do to get it working .This phone worked last spring in mexico.It shows Tecel as the car...
I activated service but my public mobile eSIM is not downloading. I bought a physical sim but to activate it I need a 2FA, which won’t work because my eSIM isn’t functioning. I tried contacting support but that also needs a 2FA and that won’t work be...
my phone service has cut out and is in emergency calls only over over a month for most of the day I have no service and when I do it is emergency calls only and cant receive ingoing calls or text at all on rare chance I can make a call but cuts out v...
When I send a text, it’s sent as SMS. I looked in settings and it says verifying number Does it take awhile to verify
I have rcs issue. Status is connecting or waiting for retry. I have tried everything that the internet suggests. Is there a on going issue with public mobile?
I am getting 10-15 spam messages and calls all from the same 3 companies. i block and report and they just spool a new number and send me the same automated call or spam message, how do I stop them
I could not activate my cellular data after travelling, and my phone is iphone 16 pro max
Since upgrading my phone from iphone 11 to iphone 17 with e-simm, I have been having intermittent connection for data services.
Question 1.) SIM CARD & VoLTE: I upgraded to an iPhone 16e from iPhone 7. Why does VoLTE not appear as an option in cellular data options? My phone is currently set to 5G Auto; does 5G Auto include VoLTE? Background: I upgraded to an iPhone 16e as I ...
If I cancel my subscription , I can hold on to the phone number for 90 days and during this time I can decide to re-subscribe.During the 90 day period when the subscription is suspended:-Will I still get incoming calls?-Will my voicemail be active an...
My service didnt work in Buffalo, It actucally turned in quite a problem in navigation and accessing event tickets.If there literal
i have a 15 pro max and when i try to start my e sim its says phone not compatible but im already using one just changed my plan
hi i lost my sim card when in Europe.when i came back in canada i couldn’t change my sim card as the 2 way authentication send the code to my phone which i lost my sim cards i tried the option resend but still kept sending the code to my phone how ca...
My location is near Lynn Valley Centre, North Vancouver BC, Canada. I subscripted this $30/mo 8GB plan last night with my newly purchased iPhone 17 Pro. I noticed.1). I only get 2 bars signal inside of my townhouse.2). for somereason I don't get data...
I can to Mexico for a week and while here I am unable to make any calls even after switching to can-is-mex subscription plan
Hi, Unfortunately, I want to cancel my public mobile plan (# xxxxxxxxxxxxxx) and I see that the option I have available is to click on "Unsubscribed" under Manage Subscription. Is this the way to cancel my public mobile plan? Also, it states my subsc...
For anyone that had a customer agent that told them that a "tech team" was working on an service issue, how long did it take for it to get resolved? I have issues with my subscription service as I got a new plan offer over SMS and it never properly a...
Hi,I just recently ported my number to Lum. However, just few minutes ago, I changed the number to a new phone number because I want to restore the previous number I got from Public Mobile. However, when I tried accessing it from my Public Mobile App...
I can’t get into my original public mobile account. My phone and data got compromised. A bunch of my apps & services got blocked. My account here had the password changed and apparently the phone number change requested. As a result of the suspic...
Cell service is very spotty, dropped calls, missed calls, missed texts, missed messages.
Unable to get new eSIM for new phone as app won’t let me past 2 step verification and will only send code to broke phone, broken phone is NOT useable. App is not providing the option to send code to email.
Network service to Public Mobile is suddenly very spotty from my home (rural BC). Have been using it for years. Not sure if the phone would still work from closer to town as I haven't tried yet. Did Telus make recent changes to the network? My phone ...
Asn not touched. Automatic roaming. Tried manually using Verizon, at&t and T-Mobile. Every call has a fast busy. Rebooted pulled sim. Dealing with a death in the family and really need my phone. Phone is less than a year old. Thc
Texting not working xxxxxxxxxxxxxxxxxxxxxxxxxxxxx rue xxxxxxxxxxxxxxxxxxxxxxQuebec Canada xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxAccount last 4 digits xxxxxxxxxxxxxxxxx
My SIM card is acting up. Twice I've lost my service and had to remove the SIM and put it back in. Can I change my SIM card nut not my phone number and account information?
I need some expert help. Lately, when I try to view images or videos on the amazon app while on mobile data, they just stall, take forever to load or don't show at all.Once I switch to WiFi, or VPN or use the website, they load immediately. I've tr...
Hi, I can make outgoing calls but cannot receive any incoming calls. There is no VoLTE option on my iPhone. Please reset and re-provision IMS and VoLTE for my number. Thank you.
Calls keep disconnecting after it rings 3 times. What is going on?
