Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 180 replies
  • 24 Bravos


Not getting Internet but calls and messages working fine, from today evening itself my mobile data is not working, every website I goes shows no connectivity 

AnuDavisk by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Port confirmation text

Stuck at step 6, seems like a lot of people have this issue. I won’t reload or let me go back to try again and re send sms to transfer number. I wasn’t able to receive the text. I just need it resent. Help please!

Courtneyh01 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

porting/esim issue

Accidentally put physical IMEI instead of esim IMEI. Sent a private message to CS_Agent but can't call other numbers since the number no longer works.

ericrleung by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Subscription not activated

 ”Something didn't go right while activating your subscription. Click below to contact a customer support agent.”going to the support leave a me on a blank white screen and I still got charged $38 so is this just blatant theft?

Colind1233 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

1-3 Bars and not getting 5G?

Hello! I just moved here from Freedom Mobile on the 34$ promo plan and I noticed that 5G isn't working, It's enabled on my phone, and I have an iPhone 13 Pro Max. I don't understand, I'm 2KM of 2 towers 1 Bell and 1 Telus, I thought that would be eno...

ChrisTiv7 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Data not working!!!

I have 4 numbers on public - data network is not working on anyone of them!!!

Hifsa by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

iPad Cellular and Public Mobile

Hi All!I have an iPad Pro and when I put my public mobile sim card the cellular data works without any issues however the it shows 3G instead of 5G and I have the latest iPad Pro with M2 which does support 5G so is there any work around or any settin...

BigOG by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Number Port-in not working

I tried porting in my phone number to Public Mobile this morning from Rogers and I accidently entered the wrong IMEI number. I got an automated text message saying that the port in failed from Public mobile and that someone will reach out but I still...

CalvinC2 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Data Not Working

I am able to make phone calls but can't access the internet or do anything data

Data service unavailable past few days

Hello,My data service has been working fine for my previous month of service (currently on the 5g 34$/month plan). After renewal of the service yesterday, I have noticed no data service but sms + calls appear fine. I have tried the typical fixes as r...

Data_ by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Network down

Anyone else not getting data service? 5G doesn’t work and calls go through 3G. Texting works. Live in toronto. 

SliJi1 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Network is down? No data...

Is anyone's data not working on their phone? My sister has no data on her phone, i just checked mine and its not working either. Anyone else? Its saying its connected to lte/5g but nothing works.

shabby by Good Citizen / Bon Citoyen
  • 20 replies
  • 1 Bravos

One direction line

Hi everyone,Since switching to Public Mobile, my phone is only working in one direction. I can make calls, but people cannot call me back or text me. Any advice on how to fix this?

Ahmad1364 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! New $40 Canada-US Plan

Hi Everyone, Does this include Canada-US Data or just minutes and text? 

kluee by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Will I receive text messages while in turkey?

Hey I'm planing on going to turkey for a week, and was wondering if my phone will work while I'm down there, or at least be able to receive text messages. Or if there is any roaming plans for it. I have a Canadian number


Does anyone know voicemail capacity? My previous carrier I only have 3 voicemail

Edson0929 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Website slow

I have been trying 2 days now to seen what plans/ upgrades are available for long term customer but i get the spinning wheel of death and then get booted out - this is the only website I have the issue with - any suggestions before I jump ship from P...

LoriLK by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Pixel 7 - 5G plan but only LTE+ showing?

I've reset everything (phone, network settings etc) but I still only see LTE+ and not 5G on my phone.  Yes my area has 5G towers according to the online maps and I do have a 5G plan up to 250mpbs.  Speedtests only show at most 80-100mbps which makes ...

CRS by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Won't connect

Just installed a new SIM and phone won't connect to network and there's no support.Any chance getting help?

MajPayne by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Resolved! SIM lost

I have lost my phone with my SIM card and  I want to desactivate that SIM, but I can't log into my account because of the two factors authentication (a code is sent to my phone number that is lost). I also want to activate a new SIM card and use my p...

nicheu_rod by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

What Is This Number? 1 (833) 988-3838

As my father is hospitalised, I watch his account as I am his caregiver. Today, I noticed an OUTGOING call to the following number: 1 (833) 988-3838. Is anyone aware of this number and why would a very-ill senior citizen call out to this number? My f...

Proton45 by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Changing iPhone 6 to Google pixe

Hi community, I have to change my current iphone 6 because I can’t use the photos and sms…public mobile will not support it.  I was thinking of switching to a Google pixel 8 an android phone.  How easy is it to switch to another phone from iOS to and...

Catbear by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Deleted eSIM - no service

Somehow I deleted my eSIM and now I’m without any service.  I need a new eSIM from PM somehow.  Please assist.  Thanks. @CS_Agent 

Halifaxguy84 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.