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Forum Posts

Ontario Public Mobile not getting any service in Manitoba

Hi Team - I have Public mobile working fine in Toronto. I am on business travel in Manitoba and found no service in Manitoba. I have reset/rebotted and done all good stuff but still do not get any network service. Pubilc Mobile Coverage says it is we...

athukral77 by Great Neighbour / Super Voisin
  • 52 Views
  • 2 replies
  • 0 Bravos

Account Locked

It says my email is incorrect when I try to reset my password. I am using the same password I originally signed up with.What's wrong and how can I resolve this ?

Rharfouch by Great Neighbour / Super Voisin
  • 35 Views
  • 2 replies
  • 0 Bravos

Texts

I can't send or receive texts.

Lakee8 by Great Neighbour / Super Voisin
  • 59 Views
  • 6 replies
  • 0 Bravos

Resolved! Data Usage

I don't know why but I looked at my data usage and it says I've almost used 2 gig of data this month. I very rarely use 500m per month. I looked at the usage logs and compared it to my browser history and at most I looked at was 8 websites on 3 separ...

sprite by Good Citizen / Bon Citoyen
  • 186 Views
  • 13 replies
  • 0 Bravos

How Does Public Mobile Contact Customers?

Here is the scoop. I am not a PM customer and can not put in a support ticket. I tried, it wants my PM phone number, which I do not have.I live in an area with no cell phone coverage. My phone is turned off 95% of the time so the battery does not kil...

RobinPlewes by Good Citizen / Bon Citoyen
  • 159 Views
  • 16 replies
  • 1 Bravos

Phone is SIM Network locked

I just bought a plan, and inserted the SIM card. The phone is NOT locked according to Virgin (old provider). I'm prompted to "Enter Network Lock Control Key" to Unlock. IN the meantime, I'm not connected to the network. Is public mobile supposed to p...

guy_sprung by Great Neighbour / Super Voisin
  • 117 Views
  • 12 replies
  • 0 Bravos

Didn't receive my extra Sim card!

Hello, I'm Melina and I'm a Public mobile customer. I ordered a Sim card a week ago and the Public mobile company said to me that we will send you an extra Simcard for free. So I was expecting to receive 2 Simcards but when it arrived I realized you ...

melinasirati by Great Neighbour / Super Voisin
  • 63 Views
  • 8 replies
  • 0 Bravos

No Service

My account is suspended. My amount owing on my bill is 0 but I have no service.

Paul713 by Great Neighbour / Super Voisin
  • 48 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation not working online

Activate.publicmobile.ca says oops the site is oops the site is down or having maintenance.. The chatbot says there's no scheduled maintenanceI'd like to register my new sim card and phone

TMe by Good Citizen / Bon Citoyen
  • 262 Views
  • 22 replies
  • 0 Bravos

Service

I already paid for my monthly data, but its not working yet

keishananda by Great Neighbour / Super Voisin
  • 69 Views
  • 4 replies
  • 0 Bravos

Resolved! My phone number is long distance for my community

Hello,I live in Woodstock ON and my assigned phone number (new customer as of 24 hours ago) 519-xxx-xxxx is long distance for many of the exchanges in my community. For example the 421 prefix and 539. I cannot have my phone be long distance for these...

mpm33 by Great Neighbour / Super Voisin
  • 139 Views
  • 8 replies
  • 0 Bravos

Service

I can not connect to internet using data. Comes up can not connect. I do get updates to email etc when I’m out so some of data does work. I have I Phone XR and not tech savvy. I need help or will cancel and go somewhere I can get some help! is there ...

pammyl by Great Neighbour / Super Voisin
  • 118 Views
  • 11 replies
  • 0 Bravos

US

I have been in Florida since mid November. I continue to pay for my plan but I didn't buy any US minutes. So I obviously cannot use my phone for calls or texts. I do keep my phone charged for wifi emails and facebook etc. Public mobile has sent me CO...

LG3 by Great Neighbour / Super Voisin
  • 92 Views
  • 10 replies
  • 0 Bravos

Service not functinoing

My service is not functioning. I received a text message from Public Mobile earlier stating that payment has not been received and that I'm to log into my account and make a payment. My account is setup on Autopay and when I log in, it show that ther...

leelehoux by Great Neighbour / Super Voisin
  • 114 Views
  • 13 replies
  • 1 Bravos

Resolved! HELP! I am trying to return as a customer and can't

HI I used to have an account here and I switched to Telus and I want to switch back. I purchased a new sim card but it wont let me login to my old account and will not let me create a new account because my phone number is already in use with an acco...

shawncharro by Great Neighbour / Super Voisin
  • 147 Views
  • 11 replies
  • 0 Bravos

NO service

I have not been able to receive calls, when i am called it says that my number is either out of range or service, it says its a foreign number.

husna_bk by Great Neighbour / Super Voisin
  • 89 Views
  • 12 replies
  • 0 Bravos

Resolved! listening to Voice mails

Hi, I have received a voice mail, but I am unsure if I play it, would I be charged or not? My current plan is 25$ /month, so is it free to listen to the received voice mails, or if I want to hear that, I would be charged?

Son73 by Good Citizen / Bon Citoyen
  • 76 Views
  • 8 replies
  • 0 Bravos

Atleast 3 spam calls every single day.

Ever since i switched from fido to public mobile im getting bombarded with spam calls multiple times every single day different numbers each time, and they all leave voice messages so my inbox is always filled. And now i find out that public mobile m...

G00ber by Great Neighbour / Super Voisin
  • 133 Views
  • 13 replies
  • 0 Bravos

Resolved! What happens when the Internet ends?

Hello everyone!Please tell me, when all Internet traffic ends, then the Internet disappears completely on the phone or the Internet continues to work but at a low speed, as is done in Lucky Mobile?

xlarin by Great Neighbour / Super Voisin
  • 104 Views
  • 9 replies
  • 0 Bravos

Resolved! Trouble transferring old number

Received this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provid...

valski by Great Neighbour / Super Voisin
  • 78 Views
  • 4 replies
  • 0 Bravos

not assigned number

I have activated a new simcard ftom public mobile and apparently rogers and affiliates mobile companies dont recognize my number.SO I CAN'T GET AN INCOMING CALLS FROM ROGER'S PHONES . ITS SAYS NUMBER NOT ASSIGNED .THIS IS RIDICULOUS

warsame07 by Great Neighbour / Super Voisin
  • 90 Views
  • 7 replies
  • 0 Bravos

Plan Reactivation Issues Again

Hello, Not the first time this has happened. 1. I let me plan expire for the month as I was away.2. Now that I need it back I thought it would be a simple step of topping up to reactivate.3. Clicked 'Reactivate Current Plan', was brought to 'Make a P...

haleyma by Great Neighbour / Super Voisin
  • 108 Views
  • 6 replies
  • 0 Bravos

Resolved! Ported number from Rogers unable to receive incoming calls

I signed up with Public Mobile on Jan. 11/22. During activation I selected the option to port my phone number from Rogers. After activation I was immediately able to make outgoing calls, receive email and can communicate by text messages. However, I ...

Ninny by Good Citizen / Bon Citoyen
  • 366 Views
  • 27 replies
  • 2 Bravos

Data not working correctly

Hello i have 2 gb of data and I have used 1 gb of data and cannot access any internet. Can you please look into this when possible? Thanks!

DylanSinnicks by Great Neighbour / Super Voisin
  • 175 Views
  • 16 replies
  • 0 Bravos

Cannot connect to Public Mobile network

Dear Public Mobile: I recently activated my new public mobile account; payment has been verified, and the account is in good standing. I inserted the SIM into an iPhone X, and i cannot get any service. The phone displays "Public Mobile"; I have manua...

lewallen by Great Neighbour / Super Voisin
  • 98 Views
  • 7 replies
  • 0 Bravos
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