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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2698 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4857 Views
  • 36 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 38657 Views
  • 150 replies
  • 38 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49869 Views
  • 182 replies
  • 30 Bravos

services are on hold due to the expiration of subscription

Hi, I wanted to update the payment information to resume services. However, the following message displays on my account: "Your services are on hold due to the expiration of your subscription".Can you please remove the hold so that I can make a payme...

Sayedbd11784 by Great Neighbour / Super Voisin
  • 38 Views
  • 3 replies
  • 1 Bravos

Subscription expired; unable to pay

I got a notification that my subscription had expired. I checked my account and my payment method is up to date. When I click on the Pay Now button, a notification shows up saying "We cannot process your payment at this time. Please try again later."...

tanjajansen by Good Citizen / Bon Citoyen
  • 32 Views
  • 2 replies
  • 1 Bravos

Unusual Data Usage – Investigation Request

I recently received a notification that over 95% of my data was used between June 15 and July 15, which is highly unusual for my normal usage patterns. Upon reviewing my data history, I noticed suspicious activity during late-night hours, including: ...

yy1962 by Great Neighbour / Super Voisin
  • 50 Views
  • 3 replies
  • 1 Bravos

Service

SpoilerMy account is paid up., ive been with public mobile for a couple of years.  This morning I wake up and my phone says no service.  What is going onMy account is paid up., ive been with public mobile for a couple of years.  This morning I wake u...

RM56 by Great Neighbour / Super Voisin
  • 131 Views
  • 7 replies
  • 1 Bravos

Can’t log in to account

My friend has a public mobile account and was trying to transfer her number to an e-sim card. Something went wrong and she was logged out of her account. Now she doesn’t have service and cannot log back in to her account because the 2 step factor aut...

Britt13 by Great Neighbour / Super Voisin
  • 48 Views
  • 2 replies
  • 1 Bravos

I can't make calls to several numbers

Hi, here's some info:phone: Motorola G Fast - https://www.gsmarena.com/motorola_moto_g_fast-10286.php Today I noticed that I couldn't call a 1-800 number.  I got a message telling me that the cellular network is not available.  When I checked if I wa...

fgisone by Good Citizen / Bon Citoyen
  • 128 Views
  • 10 replies
  • 1 Bravos

Calling out

I set up mine and my 2 teenagers numbers and my kids try to call me and it tells them my number is unavailable or it rings in their end but not my end I can receive calls on my number and I can call out on my number but they are having issues

Wonsa by Good Citizen / Bon Citoyen
  • 145 Views
  • 11 replies
  • 1 Bravos

Why I see 7 sec call to my voice mail when I did NOT do it?

As you can see, 7 seconds 'outgoing call' to my voice mailbox...The funny thing is - I did not call it... Any reasonable explanation why do I see that? And similar 'outgoing calls' occur every few days.I Never call my vmail (neither from mobile nor a...

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Yummy by Mayor / Maire
  • 65 Views
  • 3 replies
  • 1 Bravos

Permanent ban

Hi I was just curious if there was anyway to permanently banning a number from calling or me calling them through the provider. Since blocking doesn't seem to help me much.Thanks

Rdes by Great Neighbour / Super Voisin
  • 71 Views
  • 2 replies
  • 1 Bravos

Alternative providers to public mobile self serve

Are there any alternative Canadian mobile service providers with functional online help?All of my attempts at updating my credit card information become stuck in endless loops on multiple screens even after being recognized following my login. Never ...

bpub0618 by Great Neighbour / Super Voisin
  • 137 Views
  • 6 replies
  • 1 Bravos

Cancel plan & refund

I am out of the country and tried to get a new canandian number, but because I can’t verify it I could get into my account to speak to anyone or cancel, can someone help! Thank you… I need one; a refund for the sim I could never use and two; to cance...

Riann by Great Neighbour / Super Voisin
  • 99 Views
  • 6 replies
  • 1 Bravos

phone service suspended

my phone service was suspended because the card on file had to be replace. I put in a new credit card ion the payment method but my service has not resumed. my subscription is renewed today. why hasnt my service resumed

JB78 by Great Neighbour / Super Voisin
  • 114 Views
  • 6 replies
  • 1 Bravos

Can't call anyone

Format my phone and now it's saying I have no Sim. I've been a customer for months. Pls get me connected again

Ladyhawke by Great Neighbour / Super Voisin
  • 113 Views
  • 5 replies
  • 1 Bravos

Resolved! how could i get anyone help to reset my account?

I'm using a new.phone. My friend's public sim card have VoLTE available in my phone, but mine doesn't work.New sim tried, not working.I was suggested asked cs help to reset, but tech team just simply said my phone is working.It's crazy confusing how ...

Evelynfu by Good Citizen / Bon Citoyen
  • 117 Views
  • 5 replies
  • 0 Bravos

dead zones

I have been having problems for the last 2 months.  I used to be able to connect anywhere, and never had any issues.  Now my phone won't work in certain areas of town (Hamilton Ont). The cell tower map seems fine.  I don't get it.

sardines6 by Great Neighbour / Super Voisin
  • 94 Views
  • 3 replies
  • 1 Bravos

Can’t receive texts or iMessages

I’m assuming because I can’t confirm my identity with the Confirm Identity SMS? Caught in a loop. Need help. It’s been 2hrs so maybe it takes time to port the new number? I can make calls.

Mac1199 by Great Neighbour / Super Voisin
  • 63 Views
  • 2 replies
  • 1 Bravos

Resolved! Re-provisioning??

Recently had my phone 're-provisioned'  by PM customer service rep (csr).  It may have finally solved a long-standing issue with lack of 'ring back tone' on a non-white-listed Samsung s10e phone.What does that term mean...what was the csr's process?

Diane77 by Good Citizen / Bon Citoyen
  • 177 Views
  • 10 replies
  • 1 Bravos

Coverage(or lack of)

I can't help but wonder how our PM plans are charged across Canada. I live in Western PEI and have, at a guess, less than 50% of my area with any cell/data service yet I assume my plan costs the same as areas that have full coverage and that hardly s...

Resolved! No service moto edge 2024

So I'm posting this from the old S21 because on Friday morning I turned on my moto edge 2024 to find the dreaded "emergency calls only" messages.I tried restarting and checking the eSim and everything was normal.This phone had worked flawlessly on pu...

Rugal by Great Neighbour / Super Voisin
  • 135 Views
  • 5 replies
  • 1 Bravos

No sending/receiving sms messages

Hi, I  moved my mobile service a couple of days ago from Rogers to PM. The transfer number was done during activation when both SIM cards were inserted. Messaged from Rogers asking permission was answered YES. I received a Welcome email from PM sayin...

Kam11 by Great Neighbour / Super Voisin
  • 72 Views
  • 2 replies
  • 1 Bravos

Blacklisted

Public mobile has blacklisted my phone and im unable to get any network now. I did not report my phone as lost or stolen so this is very ignorant to do. I don't even think this is legal?? @

Britt5 by Great Neighbour / Super Voisin
  • 223 Views
  • 9 replies
  • 1 Bravos

Phone bill

i just topped up my account on June 20 2025 a $60 voucher and $10 Voucher however it is still not active plan , please help to activate the plan on this account.

Nyagoa1 by New in Town / Nouveau en Ville
  • 47 Views
  • 1 replies
  • 0 Bravos

Internet doesn't work

HiSuddenly Internet doesn't work. Switched off phone, changed Carrier to T mobile, At&t, Verizon etc hut nothing works. Roaming is on. It was working until a day ago. I am currently in US and I have US, Canada, Mexico plan 60gb Internet. 

Gaurav_96 by Great Neighbour / Super Voisin
  • 105 Views
  • 5 replies
  • 2 Bravos

Service

I am not able to dial out, it says emergency calls only, anyone know what the problem is?

DIOZZO1 by Great Neighbour / Super Voisin
  • 83 Views
  • 4 replies
  • 1 Bravos
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