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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10838 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21784 Views
  • 181 replies
  • 24 Bravos

5g

Hi. Just switched from 4g to 5g service, but my phone OnePlus 8pro not showing 5g. Called OnePlus Canada and confirmed that it supports 5g on public mobile . They said it was a network problem, not the phone. Please advise.

Tonyb49 by Good Citizen / Bon Citoyen
  • 41 Views
  • 2 replies
  • 0 Bravos

Coverage in US

I could not get Data coverage when I was in Bellingham USas per my new plan, I should get coverage in US please advise 

Fi121 by Great Neighbour / Super Voisin
  • 74 Views
  • 6 replies
  • 0 Bravos

Create my own number

Hi, is it possible to get a customized mobile number from PM app? Is it even possible?anyone knows?

Yea123 by Good Citizen / Bon Citoyen
  • 86 Views
  • 7 replies
  • 0 Bravos

Change to point system

As it seems the change to the point system will enevitably cost more, has anyone looked into other options?I notice Freedom mobile has a better plan for $1 more than the plan I have now ( with the discounts)I have the 25 doller plan 1gig at 3g but wi...

Theduke by Good Citizen / Bon Citoyen
  • 72 Views
  • 4 replies
  • 0 Bravos

Porting failure

My porting failed, and I don’t know how to initiate a new transfer request. Help!

marissaberard by Great Neighbour / Super Voisin
  • 37 Views
  • 2 replies
  • 0 Bravos

Can someone please help…agents are useless

I cannot post or comment in the community using my computer with chrome any more. I have used this same setup for years and now my posts are being rejected by Public. Agents and moderators have done nothing for over a month. i can post or comment usi...

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DDM69 by Deputy Mayor / Adjoint au Maire
  • 114 Views
  • 5 replies
  • 2 Bravos

Resolved! What is my phone number?

I happily changed my phone number to an easier-remembered one. But now in my account I see the new number while on my cellphone is the original number. I am now sadly asking WHAT IS MY PHONE NUMBER NOW?Nobody there or anywhere! Hahahahawho can help?

December9 by Great Neighbour / Super Voisin
  • 65 Views
  • 3 replies
  • 1 Bravos

Imsg not working

Hi everyone, I recently got an esim and plan with public mobile, and now my imsg isn’t working. It’s turned on in settings and I tried resetting my phone, but no luck. Anyone else experienced this before?

Katrinaf by Great Neighbour / Super Voisin
  • 36 Views
  • 3 replies
  • 0 Bravos

Resolved! New customer

Hello,I am a new customer transferred from Roger’s on March 16.I am trying to log into public mobile app but I could not receive 6-digit code sent to my phone xxxxxxxxxxxxxxxx for identification. I am using eSIM card and I can make phone call or send...

Yanchao by Great Neighbour / Super Voisin
  • 60 Views
  • 2 replies
  • 0 Bravos

Please fix my internet

Internet isn’t working on my phone. So I thought I ran out of data and bought add ons and still doesn’t work. I NEED help

JaSoN36 by Great Neighbour / Super Voisin
  • 67 Views
  • 8 replies
  • 0 Bravos

service

can not receive or send  pictures by text since I joined PM on Friday march 15 had no issue with other service provider koodo my android phone is 2021 WHY ?

Fern_42 by Good Citizen / Bon Citoyen
  • 40 Views
  • 4 replies
  • 0 Bravos

USA plan did not work in USA

Bought USA, 180$, 3 month subscription. Lucky if I saw more than 1 bar on my phone. iphone7. Every call dropped out after max 5 mins. Google maps often wouldn’t work. Did I mention I was travelling?! Had serious credit card problem that took days to ...

Arbutus47 by Good Citizen / Bon Citoyen
  • 141 Views
  • 11 replies
  • 0 Bravos

Calls

i am unable to receive calls and texts messages since yesterday.

Paid but suspended

Hi,I have new account for public mobile.but I had to reactivate to the old account today so I paid this morning the cheap one on my phone.I can see the new subscribed plan on my phone. But I can't take the text from CRA.The website also says my accou...

Jungae-Jay by Great Neighbour / Super Voisin
  • 53 Views
  • 4 replies
  • 0 Bravos

Resolved! Can - US plan

Can you call from USA to Canada when in the USA or is this plan only for calls while in Canada. Can you make calls using Data without incurring extra charges while in the USA? Thanks for your time and feedback! Have a great day Community!  

Habiby by Great Neighbour / Super Voisin
  • 151 Views
  • 17 replies
  • 2 Bravos

Resolved! iphone not connecting

hello how do i get my iphone 12 pro max to connect. I transfered today, it says active on my public mobile app, but I have no service still. 

Physical Simcard

hi everyone, I would like to inquire about my order with my phone. Selected subscription is 50GB within Canada and the US data at 5G speed for $34. Account Name under xxxxx xxx xxxx with account #…..2181 and I didn’t receive my physical Simcard.  Ins...

Fidel4 by Great Neighbour / Super Voisin
  • 97 Views
  • 4 replies
  • 0 Bravos

Phone calls not coming through.

My contacts are trying to call me and cannot as they get a voice message that I am not available. I have not changed any settings on my phone, such as do not disturb or anything like that. Is there a problem with my service? I am able to call out and...

Nitroman71 by Great Neighbour / Super Voisin
  • 86 Views
  • 4 replies
  • 2 Bravos

VoLTE in Europe

Hi all,I have a question related to Voice over the LTE network. If I am in Europe and I have a dataplan only, can I use that data plan LTE on the secondary eSIM (with PM still in as primary eSIM) to place a VoLTE call? Would that call arrive in Canad...

mcmcmc by Great Neighbour / Super Voisin
  • 95 Views
  • 4 replies
  • 0 Bravos

India Roaming

how can i add India roaming so I at least get text messages there

ararade1 by Great Neighbour / Super Voisin
  • 123 Views
  • 7 replies
  • 0 Bravos

Resolved! Messeges

I switch to public mobile eSIM card but I don’t receive messages to get the full services 

Oliano10 by Great Neighbour / Super Voisin
  • 53 Views
  • 3 replies
  • 0 Bravos
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