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Forum Posts

Cannot make calls or receive

Account is up to date , can receive and send texts but calls come up as failed . Took sim card out tried in a different phone not able to make calls ? Did all the troubleshooting steps nothing worked , any help would be greatly appreciated !

Badlandsblake by Great Neighbour / Super Voisin
  • 47 Views
  • 5 replies
  • 0 Bravos

Calls

I have unlimited call minutes but can't make or receive calls. I've removed my sim, restarted my phone to no avail

ykmountie by Great Neighbour / Super Voisin
  • 37 Views
  • 5 replies
  • 0 Bravos

Looking for help, Porting issue

Hi I just switched over from virgin I’m looking to have my number transfer over . Now long story short I canceled my old account with my provider and did not request a transfer and now the I got the request they have not sent me a verification to por...

Kodiosborne by Great Neighbour / Super Voisin
  • 82 Views
  • 6 replies
  • 0 Bravos

Suddenly cannot make calls

I have had an active account for several years without issue but woke up this morning unable to make calls. I get an error message "call failed". I can not call for assistance. I was obliged to make this community account to look for information. I h...

Farmer_J by Good Citizen / Bon Citoyen
  • 111 Views
  • 10 replies
  • 0 Bravos

Resolved! Sudden inability to receive or send files

This may have started on Wednesday 29th, but I'm having issues with sending or receiving image files on my Samsung A53. No issues for years, then I'm suddenly unable to send pics or open them, they show up as little "Tap to download" notifications an...

pubmonewbie by Good Citizen / Bon Citoyen
  • 69 Views
  • 3 replies
  • 0 Bravos

Mobile data hasn't worked for two days

Hi, I made a recent trip to the US and didn't use my phone. but got a message from public Mobile welcoming me to the states. I do go often with no issues.Later back home I noticed that the mobile data wasn't working.It is an Android phoneI can't find...

RMUSE by Great Neighbour / Super Voisin
  • 66 Views
  • 3 replies
  • 0 Bravos

I lost my sim card

Hi! I accidentally got lost my sim card. Is there any ways that I can get a new sim card with the same number I used before? Thank you so much!

ppminh46 by Great Neighbour / Super Voisin
  • 96 Views
  • 10 replies
  • 0 Bravos

no calls

All my incoming calls go directly to voice mail

steve1963 by Great Neighbour / Super Voisin
  • 70 Views
  • 7 replies
  • 0 Bravos

Can initiate calls cannot receive

I have just switched to public mobile and i wish to retain my old number - a telus number originally - then switched to phone-go in waterloo. Now I wish to activate this number on Public Mobile. The instructions said to insert the old sim card - well...

BryantJoan17 by Great Neighbour / Super Voisin
  • 57 Views
  • 3 replies
  • 0 Bravos

Resolved! No service

Travelled to Paris and noticed I do not have service.

Suztoup by Great Neighbour / Super Voisin
  • 84 Views
  • 5 replies
  • 0 Bravos

Trying to leave public

So I'm trying to leave public to go to telus. When tells sent the request to port my number my phone went into SOS mode and won't receive anything. It's now been a day my temporary telus number works with my new telus sim but my public number (the on...

Keira1234 by Great Neighbour / Super Voisin
  • 80 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting not complete after several days

Hello folks, seems as though the porting may not have completed after switching from Bell. It's been several days with being able to make calls but not receive calls or texts. Can you please send me the number I can call to trigger the porting proces...

jsleeuw by Great Neighbour / Super Voisin
  • 65 Views
  • 2 replies
  • 1 Bravos

Account suspended - unable to make or receive calls

I woke up this morning and noticed that my data wasn't working, so I went into my account to see that everything was active. However, there's a problem: my account is actually suspended because I didn't get my comfort allowance (the money I get for l...

Breadroll by Good Citizen / Bon Citoyen
  • 84 Views
  • 8 replies
  • 0 Bravos

Voicemail

 I want to be able to see my voicemails on the app but when I open the app it says “call voicemail”. I restarted the network but still doesn’t work. So how can I fix this problem.

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Thamir by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

Online links not working

None of the online links from My Account page are working (i.e., Payments, Profile, Usage History, etc). I've been getting the error below for several weeks. The Go to My Account Page link on the error doesn't work either - only way to get back to My...

jacklw by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Can’t recive phone call

My friend joined PM yesterday, she can call my phone (PM) and recive my call, but she couldn’t call out the other provider’s phone call like Fido, help please

Lehaha by Model Citizen / Citoyen Modèle
  • 111 Views
  • 4 replies
  • 0 Bravos

Mobile Data / Hotspot

My phone data still does not work but it Does provide data on Hotspot to my tablet!?I made changes to APN settings I found here in posts.Something is still not right?

e55meg by Good Citizen / Bon Citoyen
  • 91 Views
  • 3 replies
  • 0 Bravos

Every call is failed for 3 days, tried suggestions

Hi there, I haven't been able to receive or call out for several days. I have an iPhone 11, I've turned it on and off and airplane mode on and off. It's not a network issue since my partner uses public mobile too and hasn't had issues.

Kate7222 by Good Citizen / Bon Citoyen
  • 48 Views
  • 2 replies
  • 0 Bravos

get account number

xxxxxxxxxxxxxxxxxxxxxx edited by computergeek541: Please do not provide your phone number is message forum posts.

andoh121 by Great Neighbour / Super Voisin
  • 105 Views
  • 4 replies
  • 0 Bravos

Delivery

Order 337277. When is this being delivered ? It has been a least 12 Days since I ordered .

Donald105 by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 1 Bravos

Account issue / Phone cant make calls

My phone account was set to renew to a new plan today, but it didn't.My phone stopped working so I logged into Public, I saw that the plan didn't switch like requested... I manually switched to a new plan and paid the fees.my dashboard indicates $0 d...

weighter by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 1 Bravos

Unable to call out

When I go to call out I get a message that I have no minutes available.I pay automatically each month and have used zero minutes this and last month.Trying to write a ticket but it does not accept my username or password. Have tried multiple ways.How...

paulreeve by Great Neighbour / Super Voisin
  • 110 Views
  • 6 replies
  • 0 Bravos
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