9 hours ago
Today is the start of my monthly billing cycle. My credit card payment was successful. I have enough funds in my account but my account says my service is on hold. I tried opening a ticket but am unsuccessful.
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9 hours ago - last edited 9 hours ago
Phone is working and getting service with no interruption. Just checked my account and it now shows I’m subscribed. Must have been a hiccup in PM system applying the payment.
Thanks!
9 hours ago
@fspilot is your phone working?
If so, just ignore the message, evidently this is common.
If you want to reach Public Mobile, message them at the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
9 hours ago
HI @fspilot
can you login My Account? Use email to receive 2FA code to login and check. The account should show Suspended as Autopay might have failed. You can make a payment to resume, just click "Pay and Resume Services)
if you need support agent to check, open ticket by direct message instead
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437