Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My apologies, I've tried finding the answer here but am not getting exactly what I want. I have downloaded the Move to iOS app on my LG. At the Allow App Location Permissions page, it sends me to Settings (I allow) and then it sends me back to the Al...
Back in February 2025, my telephone lost "connection"I called Public mobile for help via internet and was transferred to its "new help center".I was informed that it could be one time payment in $66.00.I agreed and after that was moved to so called "...
The login asks for a 6 digit number but I never receive it. I have seen other users say that there is an option to get the digits via email, but I do not have that option. What am I supposed to do?
I am setting up a new account to port over a phone from Bell. And when I tried to select a subscription it asked me to login agai and then continually comes up with a error while trying to resume completion of
So I accidentally messed up the automatic payments and lost the phone number I used to use with public mobile. I can see when I call the number it is not in service so it doesnt seem like anyones using it. Is it possible to reopen my account and choo...
I was wondering if with my plan is US roaming included.. my parents and friend say they crossed no problem and didn't have to change anything or pat more. Thank you
my account was due and i paid $37.74for the 5g 60 gig upgrade and it didn't upgrade me
SpoilerMy bank account has been charged but my service hasn't renewed and it's asking me to resubscribe and pay my bill againMy bank account has been charged but my service hasn't renewed and it's asking me to resubscribe and pay my bill again
Hi I recently bought a PM sim card hoping to wean myself off of my wife's account. I changed the phone# as requested and I thought I was set with new # and my Email address. However when I turn the phone on it still shows up as my wife's phone on any...
My husband lost his phone and can’t log into his public mobile account because he can’t get the text and can’t access his email without the 2 step verification process either. Bought a new sim, want to activate it with same number to be able to acces...
There is an alternate phone number listed for my account which no longer exists. I can't edit it as it wants a replacement number. I only have one phone number. What can I do to remove it?
once logged in I get an option to resume activation or to go to log in page. My goal is to update lapsed payment
I received a message from public mobile this morning stating I used 15G out of my 20G of data which renewed on may 16. It has been less then 4 days since my data renewed and I can't see how I used 15 G in that amount of time since I didn't do anythin...
tried to cancel, or change my upcoming subscription on renewal date both online and mobile app. Both were unsuccessful. Online response never comes back, session timeout. Mobile app came back with error, or asked to update payment method. It's fru...
So something I noticed last month is that I checked my data as soon as I started my phone on the first day of billing cycle. Data counter showed I had used 0.78 gb. I knew I hadn't used any data and double checked my phone's data counter to be sure. ...
Can’t login even with code sent
Dear Sir/Madam,Please provide my incoming call logs from May 15 2024 to July 31 2024. Thank you!
I tried for days to change online my plan subscription to 6Gb $23 to take effect on renewal date. My session kept timed out while waiting the change is in LOADING.
I've tried disabling all my adblockers, trying different browsers with no addons installed, etc, but whenever I try and login and check my account page I'm getting a page that says "Our services are getting an upgrade." and then goes on to say: "Fro...
I’m going in circles. My 2mfa is asking me for 2 numbers. The second is the new number that isn’t getting sms. I deleted the eSIM and need a new one but can’t get in to do anything !!
My Public Mobile line is currently disconnected, and I’m trying to log in to pay my bill but I can’t receive the 2FA code because my phone service is off.I also just regained access to my email, but I’m not receiving any OTPs there yet either. I can’...
Got a message saying I have used 75% of my data, checked my account it says I have only used .50of my 3GB, my Iphone says I have used zero, why does this happen?
Just switched over to Public. Everything seems to have worked except for getting into the app. It keeps trying to authenticate me by sending an sms but I never get the sms. I switched to code by email, I get the email but it doesn't accept the code, ...
I have a my account that I can not access. The phone number for receiving SMS messages is not valid and I do not know how to fix this problem. I am going around in circles trying to figure it out. I created a new account with a different email so ...
Hi,I've been having issues login into my account since beginning of this year. I really need to login now to my account so I can change the payment plan with a new credit card as my old credit card is expiring for continuous service.Please help.Chif...
Hi, I currently have an esim number with you guys and my next payment is May 26. I want to cancel this account before the payment comes out and port a number from a different carrier to replace this account?
I’ve been out of country for the last 3 weeks. somehow roaming was on! I logged into my account and see out coming calls from my phone (using an eSIM currently) but I have never made a call out. What do I do? Need urgent help. I can’t receive text as...
I recently changed my number but is it possible to change my number back to my previous number
I already activated my phone but to confirm it I have to receive 6 digits Code from Public Mobile by text message the Public Mobile sent it but I can't receive it what I have to do. Is it possible for Public Mobile?to send it by email?
For some reason the eversafe phone number associated with the account changed, I had previously received a text for this account, however new texts are being sent to a number that appears to be one digit off. I cannot log in to my account to change ...
