Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why can’t I text any other phones besides an iPhone? I could before now it’s not working
OK I’m in a bit of a weird situation. I took my new iPhone 16 Pro Max to Apple exchange it for a different colour and during the process the gentleman working there did not click transfer eSIM and it was too late so I thought OK no problem. I could d...
I cancelled my cell account with Fido one month ago when my husband sent me an email from his Public Mobile account as a referral. I proceeded to cancel my Fido account and get an e-sim with Public Mobile for my number. This worked fabulously. It o...
I downloaded the public mobile app because I wanted to keep track of my data usage. However from the day I downloaded it (back in Sept) it has told me that I have used .11/1GB. This never changes. It says “last updated: Sep 23, 4:58pm”. Why won’t it ...
Woke up this am to an updated version of PM website. Log in to your account to see a new look but everything seems to be accessible. I wish they woulda had a spot where we could see the number of referrals we have. Can we update or remove our payme...
Hello, I opened an account with PM for my daughter 5 years ago, and now she is 18 year old and she want to transfer the account to her name and email address. How to achieve this ?Thank you
I tried to pay my cellphone build as I always do through calling Star 611 but it hasn't been working and I called over 20 times so I try to use a site but decide says forbidden AI and then I try to use mobile app but it says in maintenance what's goi...
I am trying to log into my self service account through the web. I am getting the page Forbidden A1 once I log in. Can someone confirm that self service is down right now?
I received a text asking me to confirm the port of my phone number to public mobile, "please reply YES to this text...". Which I did. The text was sent successfully... and I got no response or acknowledgment. 90 minutes goes by and I'm told that I di...
Mt account says that it's suspended for non-payment as of yesterday (Dec 9), despite Public Mobile and my bank both showing payment went through (PM even has a receipt showing payment received on Dec 8). It's set up as a recurring credit card payment...
My email shows with a capitol letter in error
Has anyone ever managed to get the free ESIM? Website (under help) clearly says replace ESIM is a $0 charge for existing clients but for some reason they billed me the $5 for itAlready emails the customer service just wondering if this is another bug...
Hello Community, We've introduced a new update to the Public Mobile website experience. This update will enhance the websites aesthetics and usability, ensuring a consistent and improved look throughout. What to Expect: Dark Theme: The website will f...
Another complaint; why is customer service in general on Public just so unhelpful?My bill date is Jan 1stThey owe me an account credit so I sent them a PM to credit accountCS agent writes back that its not close enough to my bill date yet (I mean rea...
Locked out of my account and the customer service rep says there was a chargeback issue, whatever that is. I did have an issue with my credit card last month, but that's all straightened out now. Rep replied with one message and wont respond furthe...
When I attempt to purchase an esim on a new phone, I dont get an option to select a sim, so it only lets me buy a physical sim card. Also I would like to know if it would be possible to refund a physical sim card.
Closed.
I have spent four days trying to port out public mobile. Koodo techincian said it had 6d error code saying my number was inactive in Koodo porting system. He told me to ask Public mobile bypass or update my number status.Real pain.Zhou
Hi there,I have travelled to India a few days back and I was trying to change the SIM with an Indian#, and during this process I mislalced my PM SIM card.1. I want to make sure I am not charged roaming or other fees2. I want to deactivate my lost SIM...
My wife and I are both on Public Mobile. Last month she appeared to have used all her data. Today is the first day of the next billing period. She has the basic account with 250 MB of data. However, instead of getting a balance of 250 MB today it sho...
I need the recent 3 or 4 payment receipts. I successfully downloaded the latest receipt that is available. No problem.However, no previous receipts are shown on that page. It is a list of receipts that contains only a single record. But there were pr...
While trying to set up my account, they're asking for my SIM card #, they're expecting 19 digits but mine has 28. Am I going to have to order a new one to be compatible with public mobile? If so, am I able to carry my current number forward?
I lost minutes to the number647 580 4001 which I did not make . How do I get back my minutes?
Good day!I received my SIM card however cannot log into my account as I no longer have access to the email I used initially.Can I reset my email address?Thanks.
Existing PM Customer. Need 2 change cell phone #. Get Help feature says: At My Account. Goto Account. Change Phone Number. Select Province & city. Select new phone #. Save Changes. Help pls! Unable to find this feature.With your help, when the cell p...
How do I contact the Eversafe ID people directly?I am really tired of registering my computer as a "trusted device" only to have Eversafe demand that I receive and enter a 6-digit verification code EVERY SINGLE TIME I log on. Even my banks don't dema...
My mom is giving me her old phone and I don’t want to switch providers or anything like that. All my information including the phone number I have with public mobile with be on the SIM card is that correct? And I can just transfer it all over using t...
sends me a eversafe code then goes to shop for plans page
Hello - I requested a phone number porting on Nov 30th. My new provider is saying it was incompleted. I am not able to access my account anymore for the new service to get another porting authorization. I need help with this.
How do I send a private message through the community to an agent who requested I do so to provide more information?
