Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My husband lost his phone in a lake so we had to order another phone and sim I try to get into his account but the darn code goes to a phone he no longer has. And has no email address so what do I do to set up his new sim card to a new phone?
I have no data or talk, the only thing that works is text
can't log on to my account, get a black screen with forbidden a1, also won't log into phone app. help
It's been 4 bill cycles since I was switched to the new point system. My referral bonus went down, not susprised because half of my friends left PM following this new mandatory change. I want to check who is left under my referral. And to this day PM...
Hello, When I created my daughter's account, I used my email address not thinking that I would not be able to use my own email address again to create my own account. Now my daughter has my email address under her account and I have her email address...
Hey I need help getting my account back, my email linked to it has been compromised so there’s no way to reset it. What can I do? Please help me
How do I change my e-Mail on my account
I have an active sim in my phone that is currently in use.I received messages to update my credit card information as my card was expiring.When I tried to login my email address was not recognized.I was prompted to setup a new account.I started to do...
I forgot my email for my public mobile account. I've had it set up for automatic billing for years, but I never receive any emails to any of my email addresses. I don't have access to whatever email I signed up with. When I go to forgot email, I then...
My service
I am currently in India and I wanted to make changes to my account but I am unable to login into the account due 2FA. I keep getting asked for an OTP but I am unable to receive it as my public mobile sim doesn't have any coverage. What is another way...
My account has been locked for over a year. No one has been able to help me. I just need my account number to cancel.
WHY IS THERE ALWAYS AN ISSUE WITH PUBLIC LATELYHELP ME I JABE IMPORTANT PHONE CALLS TO MAKE
This is so complicated. So I created a new Gmail account for my kid and used this new Gmail account to set up a new public mobile account. my credit card expired, so my public mobile account is now on hold. but Gmail also decided they didn't like my...
I cannot activate my account because my phone is incompatible with esim. But accidentally selected esim when signing up. This is hell. CANCEL MY ACCOUNT. Do it via your backend because your frontend is God awful.
I can't log into my account. I complete the sign in, enter the code but I seem to be on the general page and there is no way I can get to my account with my credit card info, etc.
Hi, as the title states, I'm locked out of my account with no way to login even after a night of waiting. I'm not sure why that happened, but I'm trying to transfer my phone number from Public and it's not working. Any ways to get the account number?...
So, for context: 90day plan is renewing next week. And, running somewhat low on data, we're checking the real time counter more often to space data out 'til renewal. The phone is turned off overnight, and data is off when not in use during the day, a...
Hello I am a returning costumer to fido, right now my phone is under another company but as a previous costumer of Public I decided, to return and get my services with Public again . but I have been trying to log into my account and it is not allowin...
My number has been suspended , I really want to get it back
Today is the start of my monthly billing cycle. My credit card payment was successful. I have enough funds in my account but my account says my service is on hold. I tried opening a ticket but am unsuccessful.
Lost my phone's SIM card while on vacation in Europe while trying to put in a Euro SIM. Now I have a new SIM card, but my old account is still active. We have the right email for the old number, and we want the old number back because it was a good p...
I have tried to change my PM phone number and after selecting a suitable number all seemed simple and go well. However the phone number didn’t actually update. I don’t want to ask CS for assistance because I want to be able to self select a suitable...
I'm trying to update my address to order a new sim card and I cannot check out. Keeps giving my invalid address My address is correct in the profile************
I want to transfer my mobile network to another carrier, but since I lost my phone, which had an eSIM installed, I can't receive the transfer confirmation SMS. What should I do?
I can't get my wife's new credit card to register on her account. I've uninstalled and reinstalled app on her phone. tried on every computer in the house even in incognito mode. Any suggestions other than registering for a new account etc? thanks
Hi, my name, email, and payment info has been on an account that I set up for my daughter. Now that she is working, we'd like to transfer ownership of the account to her name and email, with her payment too. We wish to keep her current phone number. ...
logging in with correct sign in name and password, getting error code when putting in pin sent to my email
Hello, I bought an eSIM off-line and installed it to my phone and the account shows up on my phone, but the phone number I chose isn’t working. I have no service bars and when I try to log into my account to do anything, I can’t log into my account b...
