account,
a new account do not know how
Forum Posts
Resolved! Change plan from $15/month to $25/month
How do I change my plan? The account page does not have a way to do that.
Resolved! Need account number
I am leaving Public Mobile and there was an issue with porting out to Koodo. They require my account number again, and now when I try to sign into my PM self serve, my login (which I am confident is correct, used it yesterday to get my account number...
Cannot activate SIM card and Cannot sign in to existent account
Hello, I tried to make a new phone number with a new SIM card but I cannot activate that with all of my credit cards. I can use my credit card well on another site so I'm not sure what the wrong is. Please check that issue. Again, I cannot sign in to...
Resolved! Can’t enter new SIM card number
I am trying to enter a new SIM card number in my existing account, but when I try to update it just clears the number. I am wondering if I need to suspend the service first and then reactivate, then will I be able to update it?
Transfer Freedom Mobile Number to Public Mobile
Hi, I want to transfer my freedom mobile number to public mobile. I already have a public mobile sim and plan. When I try to enter the freedom mobile account number, it does not accept the 'DBC' part of the account number. What should I be entering f...
Resolved! Switch Phone numbers on my account
I have several phones with Public Mobile and each have their own account. When ever I log In it goes to a certain phone number. How can i switch to one of the other numbers ?
Lost my SiM card and cannot access my account without it
Hi, I lost my sim card and cannot enter my account. How can I restore my #?I have access to my email that was tied to Public mobile account
Time loop in Usage Report
I found something bizarre in my Usage Report. It starts out normal, showing usage for Nov 29 and then 28... but then it goes back and shows more entries for Nov 29 before continuing on with Nov 28!How many Nov 28/29 are there?Say what??
NEED HELP from customer service agent - St Thomas not recognized as city
I urgently need to update my address as part of a utility bill address verification and I'm now based in St Thomas, Ontario, but when I go to update my address in my account section, it won't recognize it as a valid city. Please contact me ASAP to ge...
can get promoting for 35 $ for 20 gigs
I can’t seem to add the promotion to my account . i’d like to change my plan .
Data problems
Does anyone know why my data hasn't been working over the past three days? I also can't log into my account. I submitted a ticket but no response.
Account no
Please how long does it take for CSa to reply a request .
Can't Log In/ Page Expired
I cannot seem to log in to my account. I keep getting a Page Expired page. This has been going on for a while now. I need to check the balance on my account and haven't been able to because of this.
Cannot load my account page
I am never able to log in to my account and have to reset my password all the time. After that if i manage to log in, it just leads to another page saying cannot load or some sort of error. Its been months now, and its a nightmare to get in touch wit...
I NEED SIM CARD SWAP ASAP
HELLO INWOULD LIKENTO SWAP MY OLD SIM CARD TO THE NEW ONE I JUST BOUGHT MY PLAN IS 55.00 A MONTH
Change profile information.
Hello, everybody, The email address that I registered on my profile had gotten closed because I didn't use it in long time.Do anyone know how could I change my email address on my profile information? Thank you.
Resolved! 1gb plan
When i signed up for public there was a promo 1gb with 2gb bonus. I am looking at my plan and it only shows 1gb . THanks
Plan change not working
A couple months ago I changed my plan to the 20gb 4g speed plan for 55 dollars a month. The plan change never showed up on my account even tho I was getting charged for it. And today I took advantage of the 20 dollars off the same plan with the promo...
Resolved! US Roaming status missing
I bought US Roaming talk and text about Nov 13. During the following ten days I would check my account which always showed I had 10 days left. I did not. Then when that ran out I bought a talk text and data bundle about Nov 23 and it is working but I...
Access to account
I can not log in to my account even after i reset my password.
Account no
Please how do I reply to previous existing message from csa
Unable to sign on even after password change
Despite changing and verifying my password change I'm still unable to sign into my account. I want to take advantage of a black friday upgrade, however, I'm likely to miss out as I am unable to access my account. It's VERY frustrating to not be able ...
Promo Code 20OFFMONTHLY got applied to reduce plan price to 35$ but payment still showing as 55$
I was on a plan of 15$I saw an offer on the PM's site about 55$ plan available for 35$ with a promo code.I checked with the sales rep as well (details below for reference)"[14:23] Carlos GuillermoAll you need to do is to log in to your self serve acc...
Code
I’m not getting the code to reset my password
Porting number out of Public Mobile
Hi, I am transferring my number to virgin mobile but I have not yet received the text message to respond YES to within the 90 minute window
Changed plan should have activated November 17 but it didn't change plan. WHY?
Changed plan should have activated November 17 but it didn't change plan and continued renewing on my old plan. WHY?
Resolved! Account number
Looking to get account number
Resolved! Your account has been suspended
When I logged in to my account, I saw that my account has been suspended due to an outstanding balance.However, I do not see any outstanding balance. I can also confirm that the payment went through yesterday (when I signed up) from the payment histo...
