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Resolved! unable to sign up for an account self-serve

Hello Support,When I try to register an account with my phone number for the Self Service portal, I get the following error message:" The phone number entered is invalid or you may have created your profile already. If you've forgotten your password,...

MPYB366 by Good Citizen / Bon Citoyen
  • 71 Views
  • 9 replies
  • 0 Bravos

Resolved! Online Ticket Submission Radio Buttons Deselecting

Hi, I'm attempting to submit a ticket online in order to return my certified pre-owned phone. It's pretty straight forward (I think). The only problem is, every time I select the radio button 'exchange' and then select the radio button 'no' under shi...

schulze498 by Great Neighbour / Super Voisin
  • 90 Views
  • 5 replies
  • 0 Bravos

Porting a number

Hello, my acct has been suspended for 1 day and I am trying to port my number to another carrier. In order to do this I need my account to be activated for 24 hrs so the new carrier can port my number out.please contact me at xxxxxx per Luddite thank...

lisamacd by Great Neighbour / Super Voisin
  • 98 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation not working online

Activate.publicmobile.ca says oops the site is oops the site is down or having maintenance.. The chatbot says there's no scheduled maintenanceI'd like to register my new sim card and phone

TMe by Good Citizen / Bon Citoyen
  • 262 Views
  • 22 replies
  • 0 Bravos

Phone number change

Hello, A friend tried to change my phone number for me and its not working can I have it just switched back to the original please?The number that was tried: xxxxx Original Number: xxxxxxxxxx J hxxxxxxDOB:xxxxxxx

hlaj by Great Neighbour / Super Voisin
  • 88 Views
  • 8 replies
  • 0 Bravos

Resolved! Caller ID

Is it possible to add a name to my caller ID? If so, how? TIA

deannehall by Good Citizen / Bon Citoyen
  • 74 Views
  • 4 replies
  • 0 Bravos

Resolved! Can not reset the password

Hello My email address got deleted for my account login before i could change it , now i cant reset my login and update my payment . Please can you help me outMuch appreciated

SzaboArpad by Great Neighbour / Super Voisin
  • 85 Views
  • 8 replies
  • 1 Bravos

Resolved! SIM Card

How do you setup a second SIM card in the same account?

bakerdabbour by Great Neighbour / Super Voisin
  • 63 Views
  • 5 replies
  • 0 Bravos

Forgot my login info

I go grit my login info I would like to change my plan I need help.thanks

Mazo by Great Neighbour / Super Voisin
  • 125 Views
  • 10 replies
  • 1 Bravos

Resolved! Can't log onto my account

I haven't been able to log onto my account. When I tried to reset my password, the security question was wrong too. My parents made this account for me a long time ago so they don't remember the password and the security question either anymore. Also...

Hellen613 by Great Neighbour / Super Voisin
  • 91 Views
  • 4 replies
  • 0 Bravos

lost password

good afternoon, i lost my password to login to my accont. now whatever i do i cant access my account. all i can do is put a card while using the *611. the only problem is that im looking for a new provider and they would need my account number in ord...

Resolved! Activation failed

I attempted to activate my new Public Mobile sim card through the "Getting Started" process on the website, but after I submitted all my information, the processing got stuck on step 3 and wouldn't complete. I cannot log in to Public Mobile using the...

patb1 by Great Neighbour / Super Voisin
  • 62 Views
  • 5 replies
  • 1 Bravos

Resolved! Locked out of account

this is so frustrating my email needs two factor authentication to log in ( they need to send me a text). My Public Mobile account password needs to be reset, but to do that they need to send a reset email to an email account I cant access. I am tryi...

lotac by Great Neighbour / Super Voisin
  • 112 Views
  • 4 replies
  • 0 Bravos

I need help

I have trouble with my payment because I can not registered my credit card

Wendy36 by Great Neighbour / Super Voisin
  • 103 Views
  • 7 replies
  • 0 Bravos

receipt of payment

I require an official receipt of payment, monthly, for my accounting records. The receipt needs to match the amount deducted from my credit card (obviously). This is not a question, as much as a request.... Thanks,Fraser

Fraser2 by Great Neighbour / Super Voisin
  • 115 Views
  • 5 replies
  • 1 Bravos

Stolen Phone: activating new sim card

The phone we use as a building buzzer was stolen and the account has been suspended for the time being. We plan to buy a new phone and a new sim card, and then just change the sim card number and keep the same phone number. Is that possible? If so, w...

hivecoworking by Great Neighbour / Super Voisin
  • 81 Views
  • 7 replies
  • 0 Bravos

Account locked

Hello. I'm trying to enter to my online account but it says ( account locked) and try after 1 hour. I've tried after 24 hours but it still the saim

doodyorton by Great Neighbour / Super Voisin
  • 84 Views
  • 6 replies
  • 0 Bravos

I cant swap my sim

Hello I lost my old phone and cant find it on find my device app shows offline and doesnt show last location i put it in secure mode Now i bought a new phone and new sim card but cant change sim on my account because it says need need code sent too m...

Ehsanjaf by Great Neighbour / Super Voisin
  • 76 Views
  • 5 replies
  • 0 Bravos

creat an account

Trying to set up my account. After entering my 10 digit phone # it said to put the 6 digit # sent to my e-mail, It never sends me the 6 digit #

pboileau by Good Citizen / Bon Citoyen
  • 130 Views
  • 18 replies
  • 0 Bravos

Change email account

Dear PIC,I got a problem and would appreciate your kind and prompt helpMy phone number is 902*******. Months ago I asked my daughter to buy this sim and the plan for me. She helped me to register an email to open account online. Unfortunately now she...

Josephle by Great Neighbour / Super Voisin
  • 101 Views
  • 9 replies
  • 0 Bravos

Can’t login

i can’t signed to my account because I think something is wrong, I put my email address and password that I remember but I couldn’t sign in to my account, also when I try to reset the password I couldn’t because I forget my security questions, please...

harsin by Great Neighbour / Super Voisin
  • 81 Views
  • 9 replies
  • 0 Bravos

Resolved! Change from FIDO to PB

Hi, I have transferred my line number from FIDO to PB, but my PB and FIDO sim card is not working, neither! What should I do? P.S. I have just transferred currently (less than 20 min); would it be OK after 2 hours or not?

Son73 by Good Citizen / Bon Citoyen
  • 89 Views
  • 11 replies
  • 0 Bravos

Resolved! Account disabled

Hi, I had put my service on hold as I was travelling abroad, and when I returned, I Im no longer able to login. I’m not even able to password reset. But when I tried to re-register using the same email, it said I couldn’t and that either the credenti...

Mayssoun by Great Neighbour / Super Voisin
  • 56 Views
  • 3 replies
  • 0 Bravos

Overcharged

I was overcharged this month. They took out 2 payments. I need someone to contact me please to get this resolved.

Ginaeverson by Great Neighbour / Super Voisin
  • 78 Views
  • 9 replies
  • 0 Bravos
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