Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can someone explain why, when I call the US, I get a text saying I’m out of long‑distance minutes, even though my account clearly shows that I still have 1000 minutes left?Thank you
Hi,I just recently ported my number to Lum. However, just few minutes ago, I changed the number to a new phone number because I want to restore the previous number I got from Public Mobile. However, when I tried accessing it from my Public Mobile App...
Cant connect to network, cant login to submit a trouble, because I can’t get a one time text because I can’t connect to the network…… beyond frustrating, also my account is charging pst, when I live in the yukon
I can’t get into my original public mobile account. My phone and data got compromised. A bunch of my apps & services got blocked. My account here had the password changed and apparently the phone number change requested. As a result of the suspic...
Not sure what the problem is. I can log in to my account but instead of being able to look at anything or change add one etc. It just tells me to pick a plan and finish setting up my subscription.
hey, your ver safe ID bot is dead- no texts arriving. Been on the loop for hours, can't verify, don't need a **bleep** password reset. connect me to a human agent please. No one can call me, but I can call out. Please figure this out.
I initially transferred my number from Fido no problem when I activated my subscription. I then tried to transfer a second number from Fido to Public Mobile but I later learned that you can only have 1 number per account. So when I got a text from Fi...
My email and phone number have changed then what it is on eversafe. How can I change this so I can long in?
I am in limbo. Trying to port my phone number to Roger's. Roger's sends request to Public Mobile and indicates that I should be receiving a text message. No text message. So I try to log into Public Mobile account. 2-factor authentication does not wo...
Hi we had changed email providers and have to update email address so that we can access account. We have to make an eversafe account but cannot. Please advise?
I log in to my account, but the only thing I can do is resume your activation?.I can't manage my account at all, no option to do that?
I can't find the video to watch. I can't log into my account, I forgot which email I used, it wants my mobile number, I give it my number but instead of texting me, it emails me and of course since I forgot which email I used I can't receive the conf...
I just applied for $35 for 60 gb for canada-us-mexico on black friday but do not see this on my account
I have had an account with public mobile for a very long time, today I went to go and update my credit card information and now its asking me to register my sim card and pick a new phone number. I want the same phone number and it wont let me. I didn...
I changed my number and registered my new SIM card. But my old number is still registered on my account. When I log in, they ask me to activate my sim card. They tell it's already done. It is because I've been using it for months now. What do I do to...
I NEED to 'transfer' my eSim from my smashed device - to my other device. I have tried doing that HOWEVER, Public Mobile keeps sending the CONFIRMATION CODE to CONFIRM the TRANSFER to the phone number that is LINKED to the BROKEN CELL PHONE (the very...
how to change the email on the account
My previous provider has cancelled service before I had a chance to instal eSIM card. Now to log into my account it sends an otp to my phone, that I cannot retrieve.
I have just subscribed on your web page, I am able to login on your web page but not able to login on the mobile app to complete my subscription and select a eSIM number. Could it be that your mobile app needs sometime to get my credentials from your...
i want to update my address and it says Invalid address
My old number was 647 xxx xxxx how do I get it back? I have an esim
Bought a eSIM for my mother in law who was visiting from overseas. She left and the eSIM was on her phone. I need to cancel the subscription as my credit card is getting charged. However when I click my account - I don’t have full access. It says a 6...
My old number was 613 xxx xxx, how do I get it back?
Signed up for 40$, 60GB plan. My account online shows how much data I've used out of a 40GB total. I have taken a screenshot of the plan visible on the website.
I just checked my current account subscription and my monthly data allowance was removed. I used to be on the $15 a month plan but the price was raised and now I don't get the 250MB a month. I see that there is a new basic plan for $18 a month that c...
Hi. Quite a long time ago I purchased a sim for my young daughter's phone but didn't end of using it and now lost the sim card. I'd like to cancel the plan attached to her account so I can purchase a different plan and a new sim. I'm trying to reach ...
I just received my credit card with a new expiry date and CVV code. Same card number. How do I update it so I can make payments? Rick
I have the Canada US Mexico plan. I am in USA, but cannot access public mobile when off Wi-Fi . this keeps coming up when I do;APP MAINTENANCEHang tight! Our app is just catching its breath. We'll be up and running again shortly.I have been through t...
Please advise why we do not have minutes on our account.
