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Forum Posts

Number port issue

I am having trouble porting my number to public mobile. I missed 90 minutes authorization text. Now i don't know what to do. I submitted a ticket on community site but didn't get reply yet

Nitish139 by Great Neighbour / Super Voisin
  • 25 Views
  • 3 replies
  • 0 Bravos

My payment is duplicated. what to do?

I just came back from another country and tried to activate my account. I first activate and applied for auto payment. then boom! The payment is duplicated.Just wanted to cancel the one, not auto payment. What I should do?! I think I entered only cre...

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cyoung by Great Neighbour / Super Voisin
  • 36 Views
  • 3 replies
  • 0 Bravos

Self service

I can not remember my email or password to get in my account 

Shawn70 by Great Neighbour / Super Voisin
  • 44 Views
  • 4 replies
  • 0 Bravos

Lockout of account

Tried to log into my account using saved password on my phone and then was locked out. This was over 12 hours ago, tried again still locked out !!!help I need to top up my account I am at 95%

clee72 by Great Neighbour / Super Voisin
  • 82 Views
  • 6 replies
  • 0 Bravos

locked account

lock out of my account! Do not remember password or security question. Only have my email address. What can I do?

Gian by Great Neighbour / Super Voisin
  • 37 Views
  • 2 replies
  • 0 Bravos

Resolved! getting in

This is very annoying. I need to speak with someone because it sends me into a circle.I enter my phone number. It says I have already registered but when I try to recover password it will not recognize my email address.

toddmatheson by Great Neighbour / Super Voisin
  • 58 Views
  • 4 replies
  • 0 Bravos

Forgot login

Can't login to update payment info....firgot email and or password used

Maggyann by Great Neighbour / Super Voisin
  • 54 Views
  • 4 replies
  • 0 Bravos

credit card error

Chatbot said to wait for a customer support agent..  So i shall wait.

fortis by Great Neighbour / Super Voisin
  • 66 Views
  • 4 replies
  • 1 Bravos

Login

I have problems login my account big problem 

Dill33451 by Great Neighbour / Super Voisin
  • 50 Views
  • 4 replies
  • 0 Bravos

What is involved to change my ell number?

Hi,I want to change my cell phone number and wanted to find out what is involved and what the ramifications are.A few questions:1. Do I loose any of my current benefits? ie extra data, extra minutes, auto-payment benefit etc.2. Where on the website d...

krs99 by Great Citizen / Super Citoyen
  • 83 Views
  • 10 replies
  • 0 Bravos

Access account libre-service

Hello,In fact I did forget about my password and I tried too many times that my account has been desactivated.What should I do to reconnect.Otherwise how could I have my account number of the offer (14 digits) ?This too urgent, please try to reach me...

fares_mallek by Great Neighbour / Super Voisin
  • 45 Views
  • 5 replies
  • 0 Bravos

Dont know email

Hi i dont know the email i setup my account with , it was on auto pay from my credit card for so long so i didnt bother logging in. Now i got new credit card and dont have access to my account.

Uroobaimtiaz by Great Neighbour / Super Voisin
  • 98 Views
  • 10 replies
  • 0 Bravos

Resolved! Locked account

I have been trying to log into my account to no avail. no one has contacted me for a long time. The account says locked out Everytime I try to enter the password I had saved specifically for Public Mobile And now they are charging almost double of wh...

Albi_Ca by Great Neighbour / Super Voisin
  • 98 Views
  • 5 replies
  • 1 Bravos

Transferring a PM number to Koodo

I would like to keep my existing public mobile number and transfer it over to my new Koodo account. However, my phone and PM sim card were lost so although my PM account is still active, I am not currently able to receive an SMS text to port the numb...

clevrkevr by Great Neighbour / Super Voisin
  • 76 Views
  • 6 replies
  • 0 Bravos

Did not receive my rewards

I had my phone stolen then suspended my account until I received a new phone and sim. When I reactivated the account and changed the sim I was billed in full without the rewards I had been receiving for several years. What should I do?

Escobard by Great Neighbour / Super Voisin
  • 95 Views
  • 5 replies
  • 0 Bravos

Need help

Need help reactivating my account

Joeyk91 by Great Neighbour / Super Voisin
  • 52 Views
  • 3 replies
  • 0 Bravos

Locked out

I'm unable to log into my self serve or reset my password, it keeps saying I'm locked out and need to contact help. Unsure of what to do because I can't make a payment if I don't log in. Thanks!

brihallworth by Great Neighbour / Super Voisin
  • 94 Views
  • 4 replies
  • 1 Bravos

Make payment

Hello I can't make payment because I can't login In my account 

Rihab1977 by Great Neighbour / Super Voisin
  • 75 Views
  • 5 replies
  • 1 Bravos

Retrieve money from my account

I was trying to pay a bill and it just added money to my account and would not allow me to use my balance to pay bill. I had to make another payment now I want to retrieve my balance.

Chrishealy by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 0 Bravos

Account is locked

It wouldn’t let me log into my account. Kept saying wrong password so I exceeded the log in attempts now My account is locked an says I need to wait 3 hours to reset my password. Is there anyway to skip the 3 hours ?

Frankileng by Great Neighbour / Super Voisin
  • 67 Views
  • 4 replies
  • 0 Bravos
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