Community

Update information & change plan

sort Out my challenge

hi! Have an issue about my sim unfortunately before I started use it, I never registered it under my name, so what can I do to register under my identity???

Login/account information

I was setting up my account, switching from bell. I transfered my number over. I can call out and text out, just can't receive phone calls in. It goes straight to my voice-mail. Also, it's not letting me sign into my account.

I cannot find my account

I have two Public Mobile phone numbers. I need to discontinue the second one. I cannot recall the email address associated with the second number, or the PIN. I know the plan I have and the phone number and the credit card used for auto pay. Help!

I forgot my email to access my account

I forgot my account email so I can not enter my account to change my planI know my number

Staying logged in

Anyway to stay logged in so I don’t have to log in every time I want to check my plan? Public mobile really needs an app.

How Can I know my Public account number?

Account

my phone number was transferred to Koodo today, but I am trying to log into my account but it will not let me to reset my password through my email, it won’t send it to me. How can I fix it

Changed email

I've changed my email since I last logged into my account. How can I get into my account now.

Looking for the plans section

Old Bill Payment

Hello, I am no longer a public mobile customer but I need access to see an old bill through my account, however my account cannot be accessed anymore. I cannot log in using my credentials, and "forget my password" does not send a new password to my e...

New Customer

I made it to step 2 download and pull old number that’s it.Still spinning since 6pm last night.

Plan and data

My plan was supposed to give me 15gb of data and instead it’s giving me 5gb and now the option to upgrade again. Please help

Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

I'm in AB (Mountain time zone) last 2 years and just noticed I'm paying PST too. When I bought this phone, I was in BC(Pacific time zone), which is changed in my account. How can I get back my credit? Also, I paid my monthly payment and my account sh...

Reset Problem

I have tried resetting my password numerous times on my PC and Cell but I get through the validation process but after entering the New Password it gives me a message.There was an error resetting your password. Please try again laterThis message has ...

Help

How do I talk to an agent?

Won't send pin to email.

My account deactivated agian due to my expired card. Just got new card but it won't send me email for a 6 digit pin been waiting for 1hr plus.Sms dosen't work either please help!

Locked out of account

I let my plan lapse by accident. My bad. I'm trying to log back in to fix it but I can't because my email isn't receiving the verification codes for some reason. My email is correct. Please help me log back in.

Sim swap

My sim card is broke , I have another old sim card here , am I able to swap them? If not how so I order a new one ? Thanks

How to freeze my son to use his data

Hi: I have suspended his phone but he can still use it with his data plan. How to froze those too ?

Create an acount

Hi ! So i never registered to the self service and they say i need assistance to create one

Phone not working

My phone is not working and I can’t get into my account. Our payment info is correct.

Can't get in to other account

I set up accounts/phone plans for myself and my husband. I needed to change the credit card on file before the card renews with its $120 annual fee. I changed it in my account no problem but my husband and I cannot get into his account. He has done t...

Two-Step Verification/Can't Access Email

I can't get into my account to add money as it wants a code from the email. I can't get into the email as I need a code from the phone number. The card on file was destroyed and a new card was issued so we can not add funds through *611. Is there any...