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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 26 Bravos

Monthly Billing

Prior to my May billing, I have been receiving $1 refer a friend, $5 Loyalty and $2 Auto Pay. On my May billing there was no credits for these items or reward points issued. What has happened to these items

Ria21 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

referral number

Hello, I referred my nephew to my account two years ago, and I have been paying his phone plan since then. Now since he found a job and could legally work in Canada with his secondary education study permit. I want to remove his phone number from my ...

Zelda_Zeng123 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Problem service and cancelled

I got my physical SIM card this afternoon. Set it up, all no problem. My first call was dropped 4 times! I am now back with my original provider. I have health issues and no phone service is detrimental to me. How do I get a refund? I can’t sign into...

Kimmm by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos


Hello, I have 2 active phone numbers I want to keep both numbers - one is with Freedom and one is with PM - I want to swap numbers between the two providers I understand how to port on a new account - but these two accounts have both been in service ...

Petraroams by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Resolved! Add on no longer needed

I paid extra for 6 month with add on as i was in the states and no longer need it . I was told that my regular plan would return when the add on expired. Well this has not happened and now they renewed add on for another 3 month. How do i get this co...

Madashell66 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Reactivate my sim/service

He so I need to reactivate my sim I let it go for a long time maybe 3 months now but I want to got it back up and hoping I don't have to get a new sim and save my old number can anyone help me?

Jloc by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Subscription Not Activated - Something Didn't Go Right

I'm stuck at activating my subscription and nothing helps. The AI chat bot sucks and there's nothing I can do. It keeps asking me to log in but logging in doesn't even correctly redirect back to the app after I log in so I'm stuck in a loop with the ...

Abi36 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos


I only want to subscribe for one month date plan in july 20 when I signed up, how can I make sure it is automatically cancel after month month or do I have to give my month of notice?my email is 

Erica226 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Cancel public mobile account

Hello! I have been with public mobile for years but decided to cancel my public mobile account now and have unsubscribed. My renewal date is May 28, 2024. It now says I am not subscribed and current subscription expires on May 28,2024. However, it sa...

Jocelyn_SY by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Unable to update my payment method

I have been unsuccessful trying to update my monthly payment method via web/mobile site. Neither have I been successful accessing my online rewards. As I am shortly travelling and PM is notoriously abominable in that regard I don’t have any means of ...

Ajda by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

use esim or cancel account

Hi,I recently purchased a Public Mobile subscription with eSIM support for my iPhone XR. Although my phone supports eSIM, the Public Mobile app is prompting me to update my iOS in order to use it. I'd prefer not to update my iOS, and I haven't been a...

makgul by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Can't access text or code

Hello both my previous service and Eversafe are sending codes to my phone, but my phone is being transferred so I can't access anything to sign in and activate my service. Help!

Sweetp131 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

My account

Lost my phone so bought a sim card and updated the number while logged into my account.    All my account information disappeared - name, phone number etc.   I still haven't bought a phone.     What now?

Marty87 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Credit Card Change but Unsure if There is an Outstanding Payment

Hello, I hope you are well. My credit card was going to expire in 7 days and the cycle reset May 24. I was wondering if the payment went through or if the payment will bounce back and show it as an outstanding payment. Thank you so much for the help!...

SnehaP by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

where is the Customer service phone number for public mobile?

UPDATE #2:Thank you again for your help everyone, so the last hurdle was a sim pin, which was resolved through samsung chat. I'm going to consider this problem successfully resolved I think, at least for now. Fingers crossed I don't run into any more...

shift_key by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Why has my bill increased?

Public Mobile has changed my plan and is now charging me more than I signed up for. Formerly, my bill and plan was $43.05, including fees and taxes, and now I am being charged a base rate of $45 as of this month. Why?

WhyIsThis by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! data use

hi.  i recently upgraded my plan to 40 gb data at 4G with unlimited minutes.  i'm showing 4 bars but it isn't showing 4G.  the cellular voice and data under settings only shows a choice of LT or 3g.also, i wasn't able to use data even though i have 3...

bwd by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Cant Access Myaccount

HI, I am unable to go to my account even if I have signed in. Its been 3 days now and I am really frustrated.Please help !!

Pbharwaj by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

How do I keep signed into MyAccount and Community?

After I have logged into MyAccount, if I want to check the Community for answers I often am taken right to a new login page.  Is there a setting somewhere that needs to be 'turned off' to Keep Me Signed IN?This is not the same as TFA where where you ...

JDG4133 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos
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