Account access issues

[Steve051720]

I have an active sim in my phone that is currently in use.

I received messages to update my credit card information as my card was expiring.

When I tried to login my email address was not recognized.

I was prompted to setup a new account.

I started to do so, however when I entered my sim card number, it says that it is already active. 

I am out of ideas.

Please help!

[computergeek541]

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@Steve051720 wrote:

I have an active sim in my phone that is currently in use.

I received messages to update my credit card information as my card was expiring.

When I tried to login my email address was not recognized.

I was prompted to setup a new account.

I started to do so, however when I entered my sim card number, it says that it is already active. 

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Please do not open another Public Mobile account. This will end up costing more as it will open a second Public Mobile account and a second plan.  As for it not accepting the SIM card number, these cannot be reused, but that's actually a good thing as you don't want a second account.  Please open a ticket to contact a Public Mobile customer support agent.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html