2 hours ago
I have an active sim in my phone that is currently in use.
I received messages to update my credit card information as my card was expiring.
When I tried to login my email address was not recognized.
I was prompted to setup a new account.
I started to do so, however when I entered my sim card number, it says that it is already active.
I am out of ideas.
Please help!
2 hours ago
@Steve051720 wrote:I have an active sim in my phone that is currently in use.
I received messages to update my credit card information as my card was expiring.
When I tried to login my email address was not recognized.
I was prompted to setup a new account.
I started to do so, however when I entered my sim card number, it says that it is already active.
Please do not open another Public Mobile account. This will end up costing more as it will open a second Public Mobile account and a second plan. As for it not accepting the SIM card number, these cannot be reused, but that's actually a good thing as you don't want a second account. Please open a ticket to contact a Public Mobile customer support agent. https://widget.telus.tiia.ai/publicmobile/publicmobile.html