Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Activated with a new phone number and installed esim but errored out in step 6 of activation. Logged out and back in and it asked me to choose a new number which it then says there's an error during activation and asks me to retry.
Hello my wife lost her phone and she’s also with public we try to login her account but couldn’t because we cannot be able to receive the security code without her phone. How can I report it? Please help
”Something didn't go right while activating your subscription. Click below to contact a customer support agent.”going to the support leave a me on a blank white screen and I still got charged $38 so is this just blatant theft?
All phone numbers have there own email associations? Kind of annoying when its your daughters phone and she has to be present with her phone to be able to access the website and her phone number! No way around this?
On login I am asked to confirm some activation of a new plan. I never subscribed to a new plan, I am happy with mine. The reason I was logging in was to change my payment method. Unable to go past page "resume activation" or "log out"What is going on...
Hello! I just moved here from Freedom Mobile on the 34$ promo plan and I noticed that 5G isn't working, It's enabled on my phone, and I have an iPhone 13 Pro Max. I don't understand, I'm 2KM of 2 towers 1 Bell and 1 Telus, I thought that would be eno...
I have 4 numbers on public - data network is not working on anyone of them!!!
Hi All!I have an iPad Pro and when I put my public mobile sim card the cellular data works without any issues however the it shows 3G instead of 5G and I have the latest iPad Pro with M2 which does support 5G so is there any work around or any settin...
Hi,Just switched to PM, and after installing the PM app, it said the esim was installed. However, after porting over the number and removing the old physical sim, the esim does not appear as an option. So now, I have no network service at all and the...
I tried porting in my phone number to Public Mobile this morning from Rogers and I accidently entered the wrong IMEI number. I got an automated text message saying that the port in failed from Public mobile and that someone will reach out but I still...
I am able to make phone calls but can't access the internet or do anything data
Hello,My data service has been working fine for my previous month of service (currently on the 5g 34$/month plan). After renewal of the service yesterday, I have noticed no data service but sms + calls appear fine. I have tried the typical fixes as r...
My data is not working
Hi, I see public is offering a 50 GB Canada/USA plan for $34 for new customers.I was hoping it would be possible to switch my existing 40 GB Canada plan to this new offering.Thanks for your time!
Anyone else not getting data service? 5G doesn’t work and calls go through 3G. Texting works. Live in toronto.
Hi! How can I transfer esim to sim while maintaining my number? Thank you!
In February pictures stopped sending or receiving. I have unlimited picture messaging ( SMS). How do I fix this?Text messages go through but not pictures
Is anyone's data not working on their phone? My sister has no data on her phone, i just checked mine and its not working either. Anyone else? Its saying its connected to lte/5g but nothing works.
When is the credit card update issue going to be fixed?
Hi everyone,Since switching to Public Mobile, my phone is only working in one direction. I can make calls, but people cannot call me back or text me. Any advice on how to fix this?
Just tried changing over to PM today. Everything seemed to be working and then it says unable to download eSIM. Tried again scanning the QR code with same problem. My phone is compatible with the eSIM when I checked it. now I’m stuck with no phone !!...
however, i prepaid i was wondering when i would get my money back
Hi Everyone, Does this include Canada-US Data or just minutes and text?
I would really like to take advantage of the new subscription for the states and Canada. $34 per month. Is there any way to switch even though I’m not a new subscriber?
When I am not logged in to my Public Mobile account and browsing plans, I can see the $24 plan with 4GB of data at 4G speed with unlimited Canada wide calling and texting, but while I am logged in, I can not find it while browsing plans and that is t...
Hi, I bought a subscription but ported over wrong number. How do I rectify that please?
Hey I'm planing on going to turkey for a week, and was wondering if my phone will work while I'm down there, or at least be able to receive text messages. Or if there is any roaming plans for it. I have a Canadian number
I'm thinking of changing my plan. My current subscription includes calling features as follows:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingI am looking at a Canada - US one for the same price, but i...
There is a problem of signing up a phone plan using TD Debit Visa card. Two cards were tried and they both failed, however, there were enough funds available. Seems like this problem does not occur with regular credit card. Is there anyway to fix thi...
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