Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Heading to Cuba Next Week

I am currently a public mobile customer( I have been for about 3 years now) but unfortunately Public Mobile does not currently offer Roaming Internationally. I just purchased a plan from Koodo Mobile with another new phone number.(Because they have i...

i have self service account, till today my number was messed up/taken away from previous carrier

so re-porting in to PM started over again. and i can temporarily place call but not receive it, utill my port in finished I was given a new account number, but how to register again(the previous account was not valid ),there is no option without ne...

Resolved! Cell number

My cell number has been changed. I did not request it to be changed. How can I retrieve my previous number?

Resolved! change account email

hi.how can i change account email?

Missing holiday giveaway 2022

Hi there,My dad still didn't get the text message for the Holiday Giveaway 2022. I created a post back then and someone told us to wait until Dec 15th. He still hasn't got the 'Holiday giveaway of 2gb data and 500min international call' text message....

carrier

my iphone said to call the carrier to unlock

Resolved! Change plan never takes effect

Over the last two billing cycles I've tried to upgrade my plan to take effect on the next billing date. Currently I have 5GB on the 4G network plus all the bells and whistles ($40). When 15GB was offered for the same price I selected it (for the next...

Unable to transfer number from public mobile

I tried transfering my number to another carrier.I received the text, and confirmed.However, the request failed for an unknown reason. In the meantime, publicmobile sent me an email that i had requested to transfer my number back to publicmobile, whi...

Resolved! account activation

tried to activate an account for my cousin till i got to promo code then it would not work because i put in wrong number twice then it would not accept it pls help and can it be done the next day or do i need an agent

SOS signal in my phone from koodo porting to PM

I ported my old koodo sim to PM 4 days ago but my signal says SOS. Cannot call or receive message. Tried to transfer it to another phone but still the same. Please help.

Resolved! Clarification of US Roaming Plans and PM's US Partners 3G Network Closure

Hello! I'm planning to travel to the US in a few weeks, and I was just looking for some clarification regarding roaming plans and the announcement last year about PM's US partners shutting down their 3G networks. I currently have the 1GB data/3G plan...

Needed to recovery account

Need help to recover account, I lost recovery email, can’t login need help

Service

Anyone else having service issues today

Resolved! What is status of my order?

Hi there, On Nov 25 2022, I ordered a phone from public mobile website, and received an order confirmation email (Order 317153 ). On the same day, my credit card got charged by Public Mobile. I never got the phone I ordered, nor received a second ema...

Resolved! Text message went to email

I have an iPhone and my son has an android phone. This week I sent him 2 text messages and wondered why he didn’t respond promptly. He told me that both of the text messages I sent arrived in his email, rather than arriving as texts. Can someone expl...

Resolved! Wrong add-on purchase

Hi!I’ve made the mistake of buying the wrong add-on I needed. How do I cancel and get refunded, to purchase the right one?

can't update my credit card payment. and bill is due today.

Resolved! MY SIM card not arrived

I purchased a PM SIM card on 28th Nov 2022 (317797). It was not received. I made another order on 13th Dec 2022 (319733). Again, it was not delivered. I contacted the PM support service and they made another order (320720). I really want to know what...

Resolved! Can't Login - Password Reset Error

I need to pay my mobile bill and I cannot login with my e-mail address xxxxxxxxxxxxxxxxxxWhen I attempt to reset the e-mail password, it shows an error has occurred. Can someone help me urgently?

Resolved! Purchased phone

Hi, I purchased a iPhone on public mobile site on the 24th of December but haven’t received the phone or any emails since confirmation. How do I track or find out how long it’s going to take before I get the phone I bought?

Resolved! AutoPay using previous 90 day plan amount instead of new 30 day plan. Want amount reduced

Hello,I had one of the original 90 day plans with Autopay renewal. In January 2023 I changed to a 30 day plan with a better data plan. The Autopay took the old 90 amount instead of a 30 day amount. Although I now have a 2 plus month credit, I would l...

us roaming talk/text

I paid for my us roamimg talk/text addon, it is not activated

Resolved! New line does not work after activation

I just activated my line but it is not working, showing SOS. what am I missing. Money has been taken from my account and I have a phone number.

Resolved! Sim card

Ordered Sim card, need to have it tracked

Resolved! Is it possible to call from Abroad using Public Mobile's free minutes for international calls?

I live in Canada. Public Mobile gives me free International Long Distance Bonus minutes.Can I use these bonus minutes to place long distance calls from abroad?Does someone know the answer? Thanks

Resolved! RAF 5 x $5 Promo - Oct 18 2022 through Oct 31 2022

Any one get their payment today? I believe is supposed to be first Friday of the Month. Last payments Nov 11 Second Friday of monthDec 2 First Friday of month

Resolved! SIM card

Purchased phone from Public. Phone arrived but no SIM card.

Resolved! Incoming calls from landlines display "Private Number"

My wife had submitted a ticket because all of her incoming calls displayed "Private Number". We thought we had it resolved becuase anyone using a cellphone that called displayed either a contact name or a number. Then our neighbor called from their l...

Resolved! I DONT RECEIVE verification code in my email

I have changed my password according to your system advice more than I should.....anjd STILL the MAIN ISSUE is that y our system then wants to immediately verify me( which they just did via a SMS code) I've now:- waited two weeks to receive a code,- ...

Urgent

I lost my email and now what should I do to reactivate the sim card? I was supposed to activate it every month on the 5th but this time it's the 6th and I still haven't solved my email problem. What should I do?

Community

Forum Posts