Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Not getting texts of calls

Why am I not getting calls or text messages all of a sudden? I can send messages and make phone calls and data works fine

ESIM activation failed

My eSIM activation failed so I tried to use the QR code to re-activate it but it kept failing immediately. I deleted the eSIM thinking I could use the QR code to try re-installing it again, but nothing is working! Any help appreciated please!

Payment problem

Payment voucher not working

Eversafe number incorrect.

I cannot verify my wife's account as the text msg from Eversafe is going to an old number no longer in use.We cannot log into her account to change the number. We cannot receive the as the number is not valid. That is the loop we are in. HELP

Resolved! When does billing cycle begin for new activations?

Hi,I am activating a new line with PM and need to wait for the SIM to arrive.Can someone confirm if the billing cycle begins as soon as I select my plan & order the sim, or does it wait until I activate the sim card itself.Also, the current promo for...

Started Subscription as eSIM then found out phone doesn't support eSIM, convert activation to SIM?

Hi,I used my wife's phone's IMEI number right within the Public Mobile website to check if her phone supported eSIM. The website came back as eSIM supported, so I signed up for the $34/month plan for her on eSIM.Once I downloaded the Public Mobile ap...

New activation not working

I purchased a plan, activated my SIM, but nothing works. I put my wife's Public SIM in my phone and it's fine. I used the chatbot to get support, but no one has got back.Any tips?

Entered incorrect MEID

I just signed up with Public Mobile this evening and trying to port my number over from FidoGot this message while trying to transfer number:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect E...

Cannot receive 2fa sms message

I setup my esim on my phone and ported my number from Bell. I can receive calls and texts from certain numbers I tried. However when I login to publicmobile.ca I cannot receive the 2FA code via text message. Please help!

Resolved! Upgrading to $35 NEW 5g plan

Hello, i've been on the $25 / 3g 1gb data plan for a few years now, i recently am going to take advantage of the $34 5g 50gb data plan and was wondering if this is right for me. The reason i ask is i am wondering at some point the 3g may no longer ...

Payment issue trying to switch to new subscription and I have the funds

Help! It’s been days of trying to figure this out and submitted several tickets. I’ve tried calling with two different credit cards and they say they sorry we can’t please call your bank.I use these cards all the time I don’t know what is happening b...

Purchase Subscription before Expiration but will renew past Expiration

Hi,Today is currently Mar 3, 2023 and there's a deal that expires Mar 4, 2023. When I change my subscription, it says I'll pay the deal price at my next renewal (chose to change subscriptions at time of renewal rather than effective immediately). I'm...

Not receiving texts

Switched from Rogers to PM yesterday. Can send and receive texts with some contacts but not all (they receive my texts but I’m not receiving their replies). I am in the middle of a family emergency and NEED to be able to communicate.

Resolved! Cannot sign into my account - 'Forbidden A1'

Hi, I just tired to port my number in this afternoon, Rogers removed my number from there side, but my service on public mobile says its expired whenever I try to dial out. I just paid $38 today. Now I cannot sign into my account I receive black scre...

“Subscription no activated”

Im stuck on this page in a loop that constantly asks to log in. Is there a phone number to call? The app is stuck in this page and doesnt let me do anything else.i tried to move the Koodo number over. My koodo sim card is in and still working. So i a...

Resolved! Number Transfer

Hi all!New to PM transferred from Freedom hours ago but noticed incoming calls are going straight to vm and not getting incoming texts. Outgoing calls and texts work as well data. Based on what I read I popped my old freedom sim in and I see it’s sti...

Can't sign in 6 digit code

I don't get the 6 digit code sent to my cell to verify account. All numbers are correct. What's up? How do I fix this. I can't even gwt anyone to contact with this service......sketchy

Subscription Not Activated

Tried to activate my subscription after purchasing a the plan. I keep getting "Subscription Not Activated" and telling me to contact customer support. When I try to logout and back in it takes me back to Step 6 of 6 "Subscription Not Activated".Pleas...

Transferred from Koodo. Have no service at all. Please help.

I signed up with PM, ported my number from Koodo, but can't use the service. I seem to be caught in a loop...On my Pixel 7, I changed to the Public Mobile eSim, which is now active (Koodo is inactive). My phone shows "no service".Calls and SMS shows ...

transfer a number

It has been more than 5 hours to transfer existing phone number, no result yet.

Resolved! Incorrect ESN/MEID

Hi.I transferred my number from Fizz, and received the following message:"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your ...

Resolved! Transfering Phone Number Between Account

I want to transfer my phone number from my old public mobile account to my new one. How do I do that?

Resolved! Group messaging issue

My dad is currently having an issue with group messaging. He is unable to send messages to multiple people in a group chat, the message just fails to send and sits there continuing to fail to send every time you try to resend it. When he receives gro...

Refund

Hi, my phone is not compatible with esim card. Hiw can I refund?

Switching from Koodo to PM

Currently my wife & I have two lines on a Public Mobile account in her name. With the current CAN/US offer as inviting as it is, we decided we'd switch over to PM. I did a little digging and learned that each of us would need to have an account of ou...

Transferring Number

Hi! Just transferred from rogers onto public. I can send texts and make calls but not receive texts or calls, it said the transfer was complete. I have restarted my phone and no luck. Thanks for any help!

Payment succesul but due to a configuaration error we were unable to create an account for you.

Hello I went though via my desktop PC web browser and completed a subscription sign up, I also got a confirmation from my credit card provider that the payment went through however I received the following error.Payment successful but due to a config...

Payment and Plans

I have a text from Public Mobile asking me to update my credit card info as the present card expires soon. when I click on the site they give me to update the card info, it takes me to almost blank page with no options to respond. There is an excla...

I want to cancel my order of sim cards

Hello I ordered 4 SIM cards, made 4 different accounts. I paid for the plan using my credit card. I have not received SIM cards yet. I want to cancel the order and I’m asking for refund if my credit card has already been charged!your prompt response...

$34 Roaming Plan? Change and then Change back?

Hi, does the $34 plan allow roaming in US? If I change my plan to that one, will I be able to go back to my current $24 plan (which doesn't include US) next month?

Community

Forum Posts