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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22034 Views
  • 181 replies
  • 24 Bravos

Resolved! Transfer

I missed to timely respond my Service provider message about transfer. How can I get question again, where I need to say "YES"

artidubey1974 by Great Neighbour / Super Voisin
  • 399 Views
  • 9 replies
  • 0 Bravos

can not receive phone calls

Hi, I am not able to receive any phone calls as everyone who calls me tells me that it goes strait to my voice mail.  Also my outgoing calls are not working half the time.  I tried turning airplane mode on and off but it still does not work.  I also ...

naz22 by Great Neighbour / Super Voisin
  • 296 Views
  • 6 replies
  • 0 Bravos

unable to receive phone calls but can make calls.

Hi, I am unable to receive phone calls but can make calls. I also unable to login to self serve to verify my account, When I try to reset the password it said "failed to reset password". Please help.

emily2110316 by Great Neighbour / Super Voisin
  • 362 Views
  • 6 replies
  • 0 Bravos

I can make calls but not receive calls.

I transfer my phone number from Fido, and I did not receive a "yes, or no" text from Fido, so I called. I can make calls now, but I cannot receive them. I don't know Looks like it hasn't been processed yet. In addition, the submit a ticket is errorin...

Jane_eo by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 0 Bravos

Resolved! Assistance with porting

We having issues porting our Public Mobile number over to Fido. The Kiosk person said the number was ported and threw out the SIM card. She gave us a temp number, but we wanted our old number ported over. Please help me figure this out, I have tried ...

Payment

Hi,I'm trying to activate a new SIM and the payment cannot be processed. I've tried 2 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?Thanks!

Marina12 by Great Neighbour / Super Voisin
  • 201 Views
  • 4 replies
  • 1 Bravos

Resolved! Invalid number

My son has phone number with other provider We like to transfer his  number to Public mobile. It says invalid phone number. Please help. I entered more than 10 times. Still error message Please enter a valid Canadian phone number. 

Marina12 by Great Neighbour / Super Voisin
  • 531 Views
  • 5 replies
  • 1 Bravos

Data..says Im out but account says I have 10 gb

Hi. My phone tells me I almost out of data however when I check my account it's says I have over 10gb . Why ? I purchased a promo of 15 GB . But all u see is 5 gb on my phone dara usage . Thanks 

susanbb by Great Neighbour / Super Voisin
  • 302 Views
  • 8 replies
  • 0 Bravos

Resolved! Email hacked

I am needing assistance with getting my account email changed. I have the old email the password and username I have the 4 digit pin the phone with the sim card. Just need assistance. Please and thank you.

sjoyner by Great Neighbour / Super Voisin
  • 272 Views
  • 5 replies
  • 0 Bravos

Resolved! no field for city of Burnaby

Hi - I live in Burnaby BC but the Account Info page does not include Burnaby in its drop-down and when I type it in, it says my address is invalid. Can anyone help please? 

anitan by Good Citizen / Bon Citoyen
  • 461 Views
  • 8 replies
  • 1 Bravos

New porting issue

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...

Sparky1 by Great Neighbour / Super Voisin
  • 203 Views
  • 3 replies
  • 1 Bravos

Resolved! Support is amazingly bad so far...

Today I get text that used 75% of data, with link to my account self service.  That link leads to connection timed out if I try mobile data.  Use opera browser with VPN so it works, most people wouldn't know how.  My account claims I only used 40% of...

davidjkay by Good Citizen / Bon Citoyen
  • 325 Views
  • 7 replies
  • 0 Bravos

Resolved! 2Go reward

Hi,we have me an my family 3 accounts with Public Mobile. My daughter and my wife already received text message for the free 2 GO Data as holiday reward but never I. Did Public Mobile miss this event for few customers? Should I receive it before the ...

Mus by Good Citizen / Bon Citoyen
  • 402 Views
  • 9 replies
  • 2 Bravos

Can’t reset password!!

Can’t login to my account! Try resetting password and tells me there been an error try again later!!! This is frustrating and been 3 days I’ve been trying!! 

Penny1201 by Great Neighbour / Super Voisin
  • 198 Views
  • 2 replies
  • 1 Bravos

PASSWORD UPDATE, CANNOT SIGN IN

Hi, I have been trying to log onto my account but not able to... I need to update my password and payment details. please help!!! bharat maru

bmaru by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 1 Bravos

The More the Merrier free gifts for December 2022

My husband and I both have Public Mobile accounts.  He received an email telling him about the upcoming free gifts, he also received a text and has now agreed to accept the extra data and international minutes.  Both of which now appear in his accoun...

Maureen-B by Great Neighbour / Super Voisin
  • 452 Views
  • 4 replies
  • 2 Bravos

Resolved! Plan change

I changed plans today with the Cyber Monday deal, $40 for 15 gigs at 30x the speed.  My speed test is still at 3mb/s.   How come?  My payment went through.   Thanks in advance.  

Nbhiker by Good Citizen / Bon Citoyen
  • 376 Views
  • 5 replies
  • 1 Bravos

Resolved! Recent Promotions

I have recently claimed the one-time 2GB free data, 500 int’l long distance minutes plus the 1GB bonus free data; however, it only shows the 2GB and 500 minutes under add-on usage on my account. The 1GB bonus is missing. Can you please find out what’...

CSHlou by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 1 Bravos

Resolved! Activate SIM card

how can I activate a new SIM card with my existing number and account?

bobbiehofer by Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 1 Bravos

Phone issues since joining with public mobile

I have had issues since joining PM with phone service on my iphone 12. Like others have reported voicemail indicator does not work.  Have settings for notifications enabled and have reset all network settings on the iphone.  Also delays when showing ...

mary_e by Great Neighbour / Super Voisin
  • 292 Views
  • 3 replies
  • 1 Bravos

Resolved! Ordered a phone but no tracking info

I ordered a phone about 2 weeks ago and I got an order number but I don’t have a receipt or tracking info.. also doesn’t even say phone has shipped yet.how do I speak with someone about this??

Braedonhunter by Great Neighbour / Super Voisin
  • 203 Views
  • 3 replies
  • 1 Bravos

Resolved! Account number

I had the account number but it seemed changed for some strange reason.When I sign in for my account, it does not allow me When I try to reset my password, even though I get the text message on my cell, and start the process, it shows me an error mes...

johneshak by Good Citizen / Bon Citoyen
  • 435 Views
  • 9 replies
  • 2 Bravos
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