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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Guide for Foreigners?(no phone number, no bank account and no Canadian credit card)

Please help me. I’m a foreigner and I arrived here in Canada yesterday.I don’t have phone number, bank account, and Canadian credit card. (But only visa/mastercard from my own country)If i want to make a phone number with PM, it requires Canadian cre...

Resolved! Missing Anniversary points

Hi there, I am not receiving my anniversary points since switching to the new rewards plan.Can you also tell me when my anniversary as well? Thank you!Alessandro

how to port out to a different carrier when i am outside of canada?

hi, i recently wanna switch to another carrier and the agent at other carrier told me i had to reply yes to sms sent from public mobile. However, i am not in the country, so how can i do that? I assume the text is already sent, but i cant receive it ...

My Cell no could not be ported

no data last two days and can't send receive MMS last two months

Last two months I can't send or receive and MMS items. A mobile shop checked the Public MObile website and changed some settings but still nothing.Beginning yesterday, I have no data working on a 50 GB plan. Today still the same. What is happening? V...

Roaming cost to Egypt 2024

Hi,I'm traveling to Egypt for a month and I would like to use my phone there to receive important calls and potentially call back if needed. Is there a plan or a way I can still receive calls and SMS, and also my voicemail? How do I get it and what'...

I've been locked out of my account for more than 20 hours

Just trying to reset my password to update my subscription to one with more data because I'm leaving on a trip today and my account has been locked for what feels like forever. I've even successfully managed to reset my password like 3 times, but it ...

20GB special offer for $27.

What are the details of this offer. 20GB FOR $27.

Resolved! phone plans

I recently changed my plan to 6 gig of data from the 2 gig plan and wish to change back to the 2 gig plan but can't seem to do that?

Retention offers

Good day,I've been a customer for about five years. With the new loyalty program, I'm now paying $30 per month for Public's most basic level of service, which new customers can get for $19 per month. Are there any retention offers or other incentiv...

Wife can't login anywhere

Hi there,My wife and I use Public. I can login no-problem. She can't: multiple password resets ("you have successfully changed your password!") and super-careful password entry don't help. Same for website and the app (which we uninstalled and reinst...

Plan change without authorization

In May my plan changed from a $10/month plan to a $15/month plan. Why was this done without me aski

How can I receive text messages abroad?

Resolved! In my Profile, how to delete my alternate phone number in my Account Info?

I have a alternate phone number in my Account Info in my Profile, but now the alternate phone number is not in service anymore, I do not have another phone number, how do I delete it? And what is the alternate phone number for?

Available plans

Hello,As of late, everyone seems to be having different plans they can switch to when they are signed into their accounts.辰Yesterday, these two plans were listed on my account for new activations only.Mind you, you might or might see this on the $15 ...

stop getting emails from community

I asked a question in Community and now I am bombarded with emails. How do I stop the emails?

Access

I signed my Kid up for a plan with her email address and put the sim in my phone by accident. I cancelled the sim and bought another one but can’t get into her account. The log in sends the code but I can’t ever get passed they part. Please help!

Supervisors

Is there any way to escalate tickets to a supervisor. I have been trying to port a number since 5pm and am exhausted by the inability to get any assistance by the sole person they seem to have on cs

Resolved! Switch plans.

Is it easy to switch plans ? There is plans that are better than mine and cheaper ?editted message. Here’s my plan. I’d be crazy not to change ? $30.00/ MONTH2GB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International Text

downgrading subscription

Hi, I would like to downgrade my subscription to a very basic plan advertised on "shop" for plans page. I don't use even 1GB and I'm currently paying for 20GB. When I go to my account and click on "change my subscription" it only offers me a few p...

New customer

I recently transferred my number from my old service provider but I still can’t make outgoing calls . I used an eSIM

How to pay monthly subscription without adding credit card

How to pay monthly subscription without adding credit card? I don't want pre-authorized payment, I want to pay as and when needed.

End pre-authorized payments

Although my Visa is set up for pre authorized payments I need to put them on hold for a bit. Interestingly I am NOT subscribed but PM withdraws my money every 30 days. I am unsuccessful cancelling this myself; is an CS agent able to do this for me?Th...

80G (5G) at $39

Does the 80G plan that goes for $39 include:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingThe advertisement doesn't say anything about call features. Thanks!

Transfer from previous provider

Resolved! How to port the same cell # for a new referral friend

HiI am trying to refer a friend who wants to change from Virgin mobile to Public Mobile. How does he indicate to Public Mobile he wants to keep the same cell # ? Virgin told him once he canceled his plan, he will receive a port out code within 3 to 5...

Resolved! Porting restrictions

Ported a number from Bell to my Public account a couple of days ago. It works perfectly, no issues. But, id like to port it to a new Telus account activation (we get a great group rate from work with the Telus plan). As they are the same company I as...

Hello, I need to change plan

from my current one $29/month to the $19/month plan for new customer. Otherwise I'd have to leave, since $19/month is the monthly budget for mobile bill. Please reach to me. Thank you very much.

Donate points transition data gift

Hey Public Mobile, Is there any way we can donate our data gift to the needy I've got 30 GB going to run out in 15 days and I'd like to put it to a better use.

Resolved! Referrals Missing From Account

My account shows that I only have one active friend as a referral when it should be three. I know they are active, I pay the bills.How can this be fixed?

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