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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10838 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21784 Views
  • 181 replies
  • 24 Bravos

can the sim card be sent to usa i have not received it yet

I ordered Public on March 3  but have not received my sim card  It needed to be sent to the usa   Ft Myers but did not get here   is that the reason I have not received it yet.I responded to an email twice with no response.   If the problem is that i...

isidenberg by Great Neighbour / Super Voisin
  • 52 Views
  • 1 replies
  • 0 Bravos

Portal In

Hi,I just recently signed up with Public mobile. I had my previous account with Fido and wanted to keep my number. I already contacted Fido and they had allowed my number to be portaled to Public mobile. However I haven’t received a text for the conf...

Maricris_1 by Great Neighbour / Super Voisin
  • 39 Views
  • 3 replies
  • 0 Bravos

Have not received my sim card

Hi there,I bought a sim card and a new plan on March 4, 2024 and I havent received my sim card yet. It still says "processing" but it says it should have been delivered March 13th. Can someone provide me with an update?Thanks, 

AamnaC by Great Neighbour / Super Voisin
  • 28 Views
  • 2 replies
  • 0 Bravos

USA plan did not work in USA

Bought USA, 180$, 3 month subscription. Lucky if I saw more than 1 bar on my phone. iphone7. Every call dropped out after max 5 mins. Google maps often wouldn’t work. Did I mention I was travelling?! Had serious credit card problem that took days to ...

Arbutus47 by Good Citizen / Bon Citoyen
  • 132 Views
  • 11 replies
  • 0 Bravos

Resolved! Can - US plan

Can you call from USA to Canada when in the USA or is this plan only for calls while in Canada. Can you make calls using Data without incurring extra charges while in the USA? Thanks for your time and feedback! Have a great day Community!  

Habiby by Great Neighbour / Super Voisin
  • 151 Views
  • 17 replies
  • 2 Bravos

Resolved! Unable to activate

Shows Error XXX when trying to complete activation on my account

mingo123 by Great Neighbour / Super Voisin
  • 71 Views
  • 2 replies
  • 0 Bravos

Physical Simcard

hi everyone, I would like to inquire about my order with my phone. Selected subscription is 50GB within Canada and the US data at 5G speed for $34. Account Name under xxxxx xxx xxxx with account #…..2181 and I didn’t receive my physical Simcard.  Ins...

Fidel4 by Great Neighbour / Super Voisin
  • 97 Views
  • 4 replies
  • 0 Bravos

Help!

I took out my old sim card and replaced it with the public mobile sim card I received. I thought everything was well and my phone number would be ported from my previous provider to public, but I recently got a message from public that my number coul...

geremi142 by Good Citizen / Bon Citoyen
  • 83 Views
  • 2 replies
  • 1 Bravos

Subscription not activated - Been billed

Hi there. Tony Freake here. I've been with Public Mobile for many years and have referred 7 people including my wife, family, coworkers. We love Public Mobile.Anyway, I was helping my sister to sign up for Public Mobile and during registration, we ge...

tonyfreake by Great Neighbour / Super Voisin
  • 83 Views
  • 2 replies
  • 0 Bravos

Phone Box Port In.

How does an individual go about Porting in they're Phone number from Phone Box?I have a Referral who tried and since there was no 'Phone Box' option they selected 'Rogers' 臘‍Since the Port obviously didn't work, and he's still using the Phone Box SIM...

Priority by Deputy Mayor / Adjoint au Maire
  • 120 Views
  • 4 replies
  • 0 Bravos

Cannot Activate

Hello Public Mobile,I am trying to activate my SIM card I got in the mail.  It is for the $34/30 day CAN-US 50gb plan. When i go to transfer my number from a Koodo post paid account it gives me errors.  When I look at the activate it say $/indetermin...

whoisdano by Great Neighbour / Super Voisin
  • 105 Views
  • 3 replies
  • 0 Bravos

SIM card purchase

Hey someone spelling don't make sense I'm using talk and text my sensual nervous system is messed up very cancer because in the hospital for five months very lucky to be alive anyway I'm back about 3 weeks ago I bought a SIM card through these guys o...

Douce6038 by Great Neighbour / Super Voisin
  • 136 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription not activated

Hi,I bought a public mobile sim today and bought a subscription plan, i wanted to transfer number (from koodo) to public mobile, i entered the old number and koodo account number. However it says subscription not activated and to contact customer sup...

Munee_b by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 0 Bravos

New Customer with PM

Hi. I am a new customer with eSIM. Phone number has been switched over. I can’t make calls or send texts. However, people can call me and send me texts. iPhone shows no signal in upper right corner of screen. 

TomWayne by Great Neighbour / Super Voisin
  • 80 Views
  • 2 replies
  • 0 Bravos

problems with number port

Hi All.I tried to port my number over from rogers.  Customer service at Rogers said that Public mobile did not send the account number or the ported number over to Rogers..  now I can't log into  public mobile  since I can't get txt 6 digit  numbers ...

kathyconfused by Great Neighbour / Super Voisin
  • 128 Views
  • 4 replies
  • 0 Bravos

Re: Activation issue

Seems like we are already there and I am unable to activate my SIM card. March 15 7PM MST

yaalav by Great Neighbour / Super Voisin
  • 386 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting number

Hey all, so recently had a dual sim set up with a Fido physical sim with my number and a pm random number to test out via esim. I am very happy with reception so I transferred number in app. I got the text and confirmed transfer but on the last page ...

Enfe by Great Neighbour / Super Voisin
  • 132 Views
  • 5 replies
  • 0 Bravos

Resolved! New account nowhere to put address?

On the app, there is nowhere to enter my address only postal code. When trying to purchase a plan, at the credit card stage we get an error. It asks for postal code and credit card number only. I think the error is because it does not see an address ...

chappyshiba by Good Citizen / Bon Citoyen
  • 425 Views
  • 29 replies
  • 0 Bravos

New subscriber, can't get past credit card processing

My wife is trying to join PM today. Got to the credit card portion and we keep getting this message:ERROR. Something went wrong. Please try again.We have tried 5 or 6 times with 2 different credit cards (both cards are working properly) and every tim...

chappyshiba by Good Citizen / Bon Citoyen
  • 83 Views
  • 4 replies
  • 0 Bravos

New subscription not able to activate eSIM

I just signed up this morning and am trying to transfer from Roger’s. I get an error saying not able to connect eSIM and to reach out to support. I try to do support chat in the app on my iPhone 14 Pro, and it just goes blank. 

Holidae by Great Neighbour / Super Voisin
  • 43 Views
  • 1 replies
  • 0 Bravos

Adding a second phone + porting a landline # to the 2nd phone

New PM subscriber - every time I click on a new plan to add another phone to my account. I get taken back to the current order in place for my phone activation (I'm trying to add a phone for my wife). I would also like to know if I can port our landl...

PeterM185 by Great Neighbour / Super Voisin
  • 69 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim Card

I purchased the $34.00 CAN/US plan on March 3, 2024 and still haven't received my Sim Card.  I know it says 10 business days, at least tell me if it has been shipped.  They have already charged it on my credit card.

Shui by Great Neighbour / Super Voisin
  • 135 Views
  • 7 replies
  • 0 Bravos

New subscribers porting an existing Public Mobile number?

Is it possible to subscribe, and either port an existing public mobile number or transfer a public mobile number after activation?My son currently has the $15, 250mb plan, however there is a promotion for $29, 20gig that is currently running.Any othe...

Mayellah01 by Good Citizen / Bon Citoyen
  • 119 Views
  • 4 replies
  • 0 Bravos
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