Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I transfer a number from another company?
I tried to download app through qr code to activate my SIM card. But app store told me it was not available in my region. So I changed my region from Korea to Canada in my iPhone setting. However, It still doesn't work
Apparently I need an agent to do this, but the website and chat won't let me connect to one. Can an agent please do this for me?
I HAVE SPENT HOURS TRYING TO SET UP NEW ACCOUNT WITHOUT SUCCESS!, IF I DONT GET THE HELP OF A LIVE AGENT I WILL CANCELL ACCOUNT
New customers, after subscribing to a package and selecting a phone number and payment method, are prompted to log in with an unknown device that requires a phone number to receive a verification code, but the phone number just selected has not been ...
I have ordered my SIM Card for about 30 days, but still waiting. I am trying to ask for help, but only auto-replay by bot and no agent helped me. Anyone has this kind of issue before ?
Hey guys, I have a friend who wants to port over their number from Fido in an area where Fido don’t work but their account is still drive. Normally to port over we need to reply YES to our current t subscriber like bell to allow the change, if my fri...
Hang gang, I just signed up with Public and the port seems to have failed.I can receive some texts, not all, some calls, not all. In the cellular settings the old sim still has my number and the new esim has my temp public number. The esim is work...
What could be the issue please, while trying to register my line with my RBC mastercard, I get a payment error
I just signed up for 4G CAN/US before flying from canada to US this morning and I am trying to activate my eSIM on iPhone 11. I scanned the image in my activation email but get a message ‘unable to activate esim’. my account portal says it’s activate...
Hello. Will Verizon unlocked iPhone 12 work on Public Mobile? How do I check compatibility? It is my niece's phone, she is in US, but she wants to give it to me (send by mail), if it will work. Thanks!
I have a bit of an unusal question. There's a bit of a long-winded explanation required, I'm afrraid.I have an Android phone which is NOT eSIM compatible. I have also bought an "eSIM Adapter" which seems to work fine. I've successfully loaded an ove...
I need refund for an esim card purchased with a subscription
I need a refund as my phone is not supporting E sim and I purchased the plan.
Hi,I didn't receive my SIM card yet, while my submission fee paid on Sept 29th. It mentioned that takes 2days to receive my SIM card.
I missed to approve the SMS of transferring number to Public. But the customer service of Public is not replying and not able to port the request again. What should I do?
Hi there,Since I'm not from Canada, my App Store is limited to apps available in Europe, and the Public Mobile app is not available there.Before subscribing to a plan, I wanted to ask: Is it possible to activate an eSIM and manage subscriptions entir...
I have 2 cell phones currently with Rogers. How do I make a seamless switch to Public Mobile? Will the response be from a Public Mobile employee, or from someone else?
Hi my number was transferred from freedoms last night but i cannot make calls or receive calls after almost 20 hours.
I swtiched from Koodo Prepaid. Something in the transfer went wrong... On my online Public Mobile account it says my phone number is my old Koodo number. My Koodo account is closed. But on my phone, I have a new number showing as my phone number ...
Hello,I ported my number over last night, it’s been about 12 hours and I cannot receive SMS messages (I don’t receive 2FA messages) and my iMessage fails to verify my phone number. I reset my network settings, turned iMessage and FaceTime off and res...
I recently made a new account however, it's trying to send me a verification code and is saying I'm not connected to the network when I try to make a call so no code comes in HELP!
Hi Folks,I am thinking of switching to Public from Bell (PREPAID) as I see there is the on-going 50% discount for 3 months.I had a few questions/reservations prior to switching1.) is the 50% off stackable with the 3rd month free for the 20GB plan?2.)...
Hello, I port my number from Koodo postpaid to Public mobile today. I received a porting message from Koodo, which I approved "yes." I then receive an email from Public Mobile that says welcome, you're all set! Also an email from Koodo (sorry to see ...
Hello,I transferred my phone number from fido to public mobile yesterday and i still cant contact people from my number so my number isnt active. I already payed for the transfer and i did it yesterday, but i still cant access my number. On the app, ...
So on my play store It says I don't have the app in my country and I can't change it in settings so I was wondering if I put the sim on my phone can I register it on my iPad?
I'm try to figure out how to transfer my number to a new phone. Any advice would be appreciated
Hi,Is it possible to add it in manually afterwards? There was already a promo but it wouldn't allow me to add a referral code as well.Thank you!
Hi community I have a problem. Can someone help? I exported my eSIM number from Koodo completely to public Mobile. now I can’t confirm the account at public Mobile to activate the number !
