Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was creating a public mobile account and i realized that i couldn't complete it because my account number for my old phone number that i wish to transfer to public mobile isn't working, The problem is that i already payed for my subscription i just...
Trying to enter my old Virgin account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can be slower so I prefer not to. Can't find info anywhere!Thank you.
I just created a new plan and downloaded the app, but I haven’t received the SIM card in the mail and I am wondering if I can get a digital SIM card instead cause it’s taking really long need to switch over my phone number from a previous other plan ...
Hi, I can’t activate my eSIM. When I was setting up my account I wanted to transfer a phone number, followed all the instructions, got the SMS verification, replied YES to verify, my previous provider disconnected my account but I cannot activate my ...
Have tried a few times.
I need to buy a SIM card. Can I choose the card number myself? Where can I select it?
Hi there, I recently ported 3 numbers to public mobile. The process I followed is the usual fairly easy process (input numbers, wait for port to complete without contacting the original carrier myself, switch SIMs when the old one goes out of service...
I ordered a physical SIM card but after I made the payment it said there was a problem with processing. It charged me for the SIM card but it wasn't sent to me. What do I do? I seem to be sent in circles with the chat box and it keeps giving me an er...
can't download the pulic mobile app
I haven't received my SIM card for more than 10 days. I am in GTA, so I think it won't take long to get it. I have created one ticket, but it automatically closed. What should I do?Thanks for help!
Hi, I have transferred my husband and I's mobiles on Public Mobile today. I had succeeded my transfer. I have tried to transfer my husband's but from my cel and not his. From what I can see, it worked on the eMEI and now my phone is down. How can I ...
This is insane. I followed ur instructions but still have dead air 24 hours now. You esim downloaded into port 2, Rogers cancelled my line but I still see phone number unknown in my phone. What the max time this was supposed to take was 5 hours if bu...
I've just signed up for publicmobile using esim, only to find my phone does not support esimHow do I change my account to sim?
I ordered a plan re: Boxing Week (on Jan. 5th and received my SIM card yesterday) that included 20 gigs of data but when I log into my account, it is not reflected there. I was going to change it but it will charge me again and I just got my SIM car...
I recently switched over my service from PC financial and since then I’m unable to receive any text messages and send text messages. And it was working fine until I switched over to Public Mobile. I currently have an eSIM and I deleted the previous o...
Hello, I ported a landline (CIK Telecom, which uses cable infrastructure) phone number into my PM account SIM card. I started the process last Friday. I can make phone calls out of my phone (caller ID has the correct ported phone number) but incomi...
Hi Public Mobile Team, I recently signed up for the $40/month plan and realized I need some help with eSIM activation. I’m using an iPhone 14 Pro that was purchased in the United States, and this model is eSIM-only (no physical SIM tray). During sign...
On December 26, 2025, I paid for the 1st month of a new plan and bought a SIM card. The SIM card has not arrived in the mail yet.
Hi, I subscribed to a mobile plan and paid for a SIM card 5 days ago. But I did not receive any payment confirmation with the order number, so I cannot track the shipment of my new SIM card. Can you check if my order is placed correctly? When I log i...
Hi,I have an iPhone set up with Region = Belgium. This is preventing me from downloading the PM app on my phone. I can't change my region as I use this phone for business / apps in europe. How can I have my new PM esim activated on my phone without c...
Number port from Rogers stuck — approved via SMS but no completion
When creating my account I by accident chose a new number on Public Mobile instead of the transfer of my old number. (I did things in the wrong order) How to I cancel this new number and get my old number? Do I have to get a new SIM?
How long does it take to receive a sim card. Signed up Jan 5/26.
Hi - during phone number transfer I input an incorrect account number from previous provider. Could you share the number to contact the porting assistant? Thank you
My transfer stopped mid way. Now when I try to do it again it says my phone number is no longer valid
can not get a code to my phone to activate. payment was done and app was downloaded, but can not proceed further.
I ordered my SIM card on the 12th of December and I still haven’t received it in the mail. It is January 10th today.
Hello,I currently have an account with Bell that has two phone numbers, one is mine and the other belongs to my partner who is still paying her phone off. If I transfer my phone number will it only remove my number from the account and leave hers unt...
I helped a family member change their phone number and account from Rogers to PM a few days ago. We ported the number, We answered "yes" to the rogers text message when we received it, everything worked for a few days. And today his phone stopped wo...
Hello,I am porting my number from Bell to Public Mobile.Bell has already released my number.I never received or scanned an eSIM QR code.My line has no service.Please issue a new eSIM QR code and complete the port.
