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Forum Posts

Phone is SIM Network locked

I just bought a plan, and inserted the SIM card. The phone is NOT locked according to Virgin (old provider). I'm prompted to "Enter Network Lock Control Key" to Unlock. IN the meantime, I'm not connected to the network. Is public mobile supposed to p...

guy_sprung by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Missed out on the 2GB activation promotion.

Hi, I am a new customer who just recently made the switch from rogers (On Jan 16th 2022). I noticed that there was a promotion for a free bonus 2GB just after I finished activating my new SIMCARD. Since I was eligible for this bonus promotion, I was ...

Activation problem

I just got a new simcard at Walmart. Account was activated. Came home and put in my phone. After 2 hours..... Nothing. Keeps saying line not activated. What is the problem here.

Johanghaz by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Trouble transferring old number

Received this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provid...

valski by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Activation Error (#802) / Duplicate Credit Card Charges

Hi everyone, Hope you can help with this doozy. My partner just tried to switch from TELUS to Public Mobile and got an "802 ERROR" code three times in a row. Assuming it was a credit card issue, we tried my credit card for a fourth time. Now, there a...

mtomkins by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


I bought a SIM. The email said that the SIM was delivered to me already, but I have nerve received. Also, I have problem to sign in my account. Can't even change the password. I need help

Resolved! Activation failed

I attempted to activate my new Public Mobile sim card through the "Getting Started" process on the website, but after I submitted all my information, the processing got stuck on step 3 and wouldn't complete. I cannot log in to Public Mobile using the...

patb1 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Cannot connect to Public Mobile network

Dear Public Mobile: I recently activated my new public mobile account; payment has been verified, and the account is in good standing. I inserted the SIM into an iPhone X, and i cannot get any service. The phone displays "Public Mobile"; I have manua...

lewallen by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

SIM card delivery

I ordered a sim card online and wanted to know how to track the delivery or will public mobile notifty me via email when it has been delivered?

kimsinw by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Account...?

I port in my number to public mobile from freedom mobile last December 1, 2021. My phone is working fine and I use the Simcard of public mobile. I can call and I can text using public mobile. However, Freedom mobile still charging on their end. What'...

maria400 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Error 821

What is this error code and how do I remedy the situation. I have called Koodo support they are no help and they don't have access to public mobile database.

Unruleigh1 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Bonus SIM?

I'm new to Public Mobile, I bought a phone from Public online, was not sure if it came with a SIM and since I might want to convert another family member's account I bought a SIM with it and then got an email saying I was getting a Bonus SIM with the...

publicnoob by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Porting over a landline - No Incoming calls after 12hrs

Hello, I ported over my grandparents line last night from Bell to Public (using a ZTE WF721 base station). After looking at the FAQ I see that Public mobile can take up to 2 days to transfer a landline. Seeing as they have no other means of communica...

Resolved! Activating account and porting phone number

I want to activate an account and port my existing number. I filled in online application and it says:"Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooti...

mabelmoss by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

activated my act. tried to change #

Tried to change my phone # with current activated bell #. Says this # can't be used. It says that because I'm using it on my bell act. I assume. Tried talking to people at telus (# providied here by a couple people) Telus rep says they can't port to ...

badgolfshot by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos


Please let me speak to someone. I filled everything required to activate and start My account and got check marks. Then I got a message the IMEI I gave was wrong. It was not. I was told someone would phone me and they have not. Please help.

JM1818 by Great Neighbour / Super Voisin
  • 14 replies
  • 0 Bravos


I entered aSIM card that didn't work and public mobile charged me. I bought a new SIM as I guess the first one was expired and now I would like to activate my account and transfer my phone # to public mobile. What is the process?

DM31 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Need Help Porting My Number

Hello, I got a message from public mobile saying I entered the wrong ESN/MEID number and that someone would contact me shortly - can someone help?

PaulKozak by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Didn't receive signup reward

I'm sure this has been asked, I've already tried Chatbot and it says service unavailablecontact CSA who I've communicating with.Problem is I haven't been able to communicate with a CSA? I signed up to PM 4 or 5 days ago, I didn't receive the one time...

laird53 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! no incoming call issue

after I transfer my number from charter mobile provider can not receive incoming call edited: label correction - community to joining public mobile

Gidey by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Number Transfer

Hi there,I'm trying to transfer a 672 number from freedom to Public Mobile but keep getting an error message, anything i can try?

cusackconal by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos
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