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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9987 Views
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20712 Views
  • 181 replies
  • 24 Bravos

Am I doomed?

Looks like the port of my older number from Lucky Mobile didn't work and now I have a new number.  What are the odds of getting my old number back?  I submitted a ticket but curious to know if there is a chance of success, or should I just start the ...

RonSab by Great Neighbour / Super Voisin
  • 59 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot receive full access code

New user here, the new sim card is not able to join the Public Mobile network so I cannot receive the authentication number that is sent to my cell phone number. My online accound confirms that the subscription is activated. I restarted and reinstall...

ArexRuu by Great Neighbour / Super Voisin
  • 41 Views
  • 2 replies
  • 1 Bravos

Switch from Koodo

Hello, I switch this morning from Koodo and somehow my account was set up so that koodo was still a primary line (even though the port of my number was completed to AP) and now there is no option to delete the koodo esim (I have followed instruction ...

Glynnis by Great Neighbour / Super Voisin
  • 60 Views
  • 4 replies
  • 0 Bravos

esim card

l am just wondering if there is a way to talk to a public mobile mobile agent as l am trying to transfer to public mobile and it is telling me l am getting we are having transfer my number as i enter a wrong esn/meid number and l enter my imei number...

mickey789012 by Great Neighbour / Super Voisin
  • 84 Views
  • 4 replies
  • 0 Bravos

Port issue

Hello,I switch to public mobile from Bell last night and I don't think the port went through. I can't make phone calls or use data. Would there be a number for me to call and fix this issue? Thanks!Craig

Activation fail

Hello,I am a new user from Quebec. I moved my mobile line from Videotron to Public Mobile.I have been using a physical SIM and now I moved to Public with an e-SIM.Almost right away, I got a message from Videotron that the transfer request was made. I...

Gensay by Great Neighbour / Super Voisin
  • 91 Views
  • 5 replies
  • 0 Bravos

5G support on S21 FE 5G

Hey all, I just ported it from a different company to this company and my phone supports 5G and my phone is Samsung S21 FE 5G, but I'm not getting 5G network on my phone. Even if the settings is on 5G/4G/3G auto, I didn't get 5G, so please guide me w...

Luckk2024 by Great Neighbour / Super Voisin
  • 112 Views
  • 8 replies
  • 1 Bravos

Porting number failed - do I need a new sim

I am setting up my Aunt with PM.  We activated her account and put the new SIM in requested them to port the old number.  It wasn't working so called the porting team.  They said the number can't be ported as it was deactivated.They gave us a new num...

Unable to transfer my Koodo number to public mobile

I recently purchased a plan from Public mobile and attempt to activate by transferring number from Koodo. However, the activation is not successful and got stuck. I need help from Public Mobile CS to handle this

GongGong by Great Neighbour / Super Voisin
  • 95 Views
  • 8 replies
  • 0 Bravos

Resolved! Activation mess

Trying to switch from Koodo to PM and ran into the final step 6/6 activation error and couldn't connect to PM network. Contacted CS and they got the sim card activated so I could connect to the PM network, but I'm only able to call, incoming calls do...

LeoSky by Great Neighbour / Super Voisin
  • 87 Views
  • 3 replies
  • 0 Bravos

Ported my number but...

Hi Guys, I ported my number from physical sim (freedom mobile) to PM (e-sim). It's been more than 5 hours since I approved the transfer request sent by Freedom, my Freedom sim is still showing signal bar on my phone. My Freedom sim is getting all inc...

Edee by Great Neighbour / Super Voisin
  • 59 Views
  • 2 replies
  • 0 Bravos

Activation not working

Went to set up account activation and received message it was unsuccessful and to contact customer service.

Vlam by Great Neighbour / Super Voisin
  • 66 Views
  • 2 replies
  • 0 Bravos

Subscription not activated

I am part way through the process of signing up and This popped up  {Subscription not activated } also it says below something didn't go right while activating your subscription and to contact my customer support agent. When I try nothing happens.

Gregm1 by Great Neighbour / Super Voisin
  • 40 Views
  • 1 replies
  • 0 Bravos

Resolved! E-sim Activation failed - no service now - URGENT

I subscribed to the $34 CA-US plan and ported my number from Virgin Plus.I got a notification prompt on my iPhone 14 pro to install the eSIM. I hit yes and it kept spinning for a while. I got a prompt stating to continue setting up while we activate ...

Rajendran by Great Neighbour / Super Voisin
  • 130 Views
  • 6 replies
  • 0 Bravos

Subscription Not Activated

Got to end of process on App, received this message, Subscription Not Activated - something went wrong, etc. As suggested in a post, I tried logging out, waited 5 mins, log back in and after entering the validation code I received via email, it logge...

HarryKaun by Great Neighbour / Super Voisin
  • 60 Views
  • 3 replies
  • 0 Bravos

subscription not activated

Hi,I just paid for new $34 CAN/USA plan but during final step it failed. I have opened a ticket been over 3hr with 1 response asking for details. IS there a faster way to get my account up and running with number ported. Im about to cancel and not bo...

RickyTran by Good Citizen / Bon Citoyen
  • 79 Views
  • 4 replies
  • 0 Bravos

What is the step by step process for Sign up ?

 Hi Guys,I am looking to port my brother's number to Public mobile.I am not sure what is the process.I don't want to miss out on current promotions. If I order free sim card, shipping will take 10 days. Not sure if this promotion will stay for anothe...

Varshal09 by Great Neighbour / Super Voisin
  • 67 Views
  • 3 replies
  • 0 Bravos

Port IN

Just a recent experience to be shared with community...Just transferred number from VOIP land line to P.M. it takes 2 to 3 business days for the process of porting to finish. The C.S. mods can't really change the speed for that..Usually it doesn't re...

VJ11 by Good Citizen / Bon Citoyen
  • 38 Views
  • 1 replies
  • 0 Bravos

Resolved! Incorrect ESN/MEID from Bell to PM

During the transfer of mobile number process I inputted my EMEI instead of my Bell account number, I have now realized this was a mistake. Now, PM has sent me a message regarding incorrect ESN/MEID. Can someone please tell me how to get this resolved...

megan_liz by Great Neighbour / Super Voisin
  • 83 Views
  • 7 replies
  • 0 Bravos

Support

Just joined Public Mobile last evening and shortly after doing so received a text message saying there was a problem transferring my old number.  The message also said someone would contact me on my old number shortly, but I haven't heard from anyone...

TimBob by Great Neighbour / Super Voisin
  • 43 Views
  • 3 replies
  • 0 Bravos

Resolved! How long can I delay starting a new plan + number port?

I want to sign up for the new $34/month 50GB US-Canada plan, but am in the US for a couple of more months? Can I sign-up and order a SIM now, but not activate the plan for 2 months?Thank you in advance.

Jim418 by Great Neighbour / Super Voisin
  • 95 Views
  • 6 replies
  • 0 Bravos

Resend porting request

I need an agent to resend another porting request to my provider as I failed to response within 90 minutes time frame.

Thi_Bui0603 by Great Neighbour / Super Voisin
  • 101 Views
  • 9 replies
  • 0 Bravos
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