Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m trying to transfer my number from Pc mobile but now I can only call out. I can’t receive text or receive calls. Can I please get some help
I've transferred phone number from Chatr to Public Mobile. Have not received the prompts in the Public Mobile app to complete the transfer. My phone not receiving calls or SMS.
Hello,I subscribed today and was charged approximately $28, even though my account was not yet active. While attempting to activate my account, I was redirected to the subscription page, where I noticed a better plan than the one I initially chose. S...
Ive recently tried to switch to public mobile, and it says the payment went through for the subscription plan on my computer, but when I try to log into my public app on my phone to transfer my number after following all the steps, it gets stuck on s...
Hi,I am a new customer to Public Mobile and transferring from FIDO. I began the process of number transfer at 130PM but now it's 8pm and I have her to receive a text message from public Mobile confirming my number transfer nor does my calling work on...
I am trying to transfer my number from chatr to public mobile, it says that my number is transfered successfully but i cant receive calls but i can make some. Can someone help me? Thank you
My old phone numbers message app is not working anymore(fido 3G issue), so i can not receive the 6-digit code. what can i do with situation.
I've been waiting for 10 days with absolutely NO responses from Public Mobile regarding my port-in request. No tickets, no emails, no calls — just an AI chatbot that doesn't help.How can i deal with this?
Trying to port from Telus to PM - Getting error message "Phone number not eligible for port".I should note that on my first try I did get to the page where I could enter my Telus Account number, on that page I got an error message about porting not b...
I received my new sim card so what are my steps to get set up on Mobile. I downloaded an esim yesterday on a different phone which I am not going to use. I will put this new sim card in the phone I am using now but do I put it in before I start setup...
I placed an order two weeks ago, and haven't yet received a SIM! I'm going to buy another SIM from a different service provider. I find PM not only unacceptably late, but also the MOST complicated service provider to access customer support! This is ...
I have recently added an account for an APPLE WATCH. PUBLIC MOBILE accepted the watch IMEI and even showed a photo of an Apple Watch and then it accepted payment for this Apple Watch eSim $19 per month plan. NOW I am aware they do not support Appl...
I was setting up a subscription today on my old Google pixel 2 XL. The app incorrectly identified that the device was compatible with esim. I selected esim, set up the account and initiated the transfer from my old carrier. When the app tried to inst...
Yesterday I opened an account but then asked a customer support agent to cancel it because of a misunderstanding by me. Public has already taken my first payment. I downloaded an esim card but on a different phone. If we can start over I will need to...
I want to activate a second PM sim card and aside using a referral code. I was wondering if there are any discount /promo codes available on activation at the moment.
We bought an e sim, it was charged to my card, the verification email was not sent and now I'm in a loop of error pages and get get anywhere. Please help
Hello, I got an error saying to contact customer support when tried to activate my sim card.
Hi,I’m new to public mobile and on the app it says subscription expired even though I just paid in the activation process, (I did try to transfer my number, but somehow it didn’t work so I chose a new number )
my new subscription did not go through, please help
Hi , I am on Step 6 of setting, trying to port my existing number from Roger to Public Mobile but it fails while actviating my subscription. And it seems due tom some technical issue I didn't get QR code in my email. Any help is appreciated in this r...
I got a message saying the something went wrong as I was trying to transfer my phone number from my old provider. What do I do now? edited by computergeek541: changed category label (unrelated to discussion about Community)
I just activated my public mobile and chose a number from their list of options.after doing this I requested transfer of my old number.in my account settings I had initially made a primary number and then it had an option for a business number. So I ...
I subscribed to a new service today and selected eSIM. I have not received activation email with QR code. I already authorized to transfer my existing number. My phone is currently showing SOS with no service.
I can’t call call and send messages to my certain contacts I called my previous provider all good transfer and cancellation. Only this Public Mobile data provider have issues please help to fix this trouble issues.
Hello, I have just signed up new to Public mobile and i cant get the eSim to work correctly? when i check the eSim in my settings it now says Public Mobile but it says unknown number. I cannot receive texts so am not able to log in to see My Accou...
I just transferred a friend to Public Mobile. The eSIM had to be re-installed to obtain cellular service after the message was received "Welcome to Public Mobile". All messages on the iphone were green and the message history was missing for up to a ...
Just subscribed. Got an email with a QR code to install Public Mobile app. No QR code for the eSIM. When in app, trying to set up my new eSIM and transfer my Bell phone number, it fails. Support is a joke. I can't do anything in my account, as it is ...
My wife is changing from a Telus pay and talk to P M, on average how long does it take Telus to send the “ok to cancel” text yo her phone?
