I just bought a plan, and inserted the SIM card. The phone is NOT locked according to Virgin (old provider). I'm prompted to "Enter Network Lock Control Key" to Unlock. IN the meantime, I'm not connected to the network. Is public mobile supposed to p...
Hi, I am a new customer who just recently made the switch from rogers (On Jan 16th 2022). I noticed that there was a promotion for a free bonus 2GB just after I finished activating my new SIMCARD. Since I was eligible for this bonus promotion, I was ...
I just got a new simcard at Walmart. Account was activated. Came home and put in my phone. After 2 hours..... Nothing. Keeps saying line not activated. What is the problem here.
@Jade_S Are you aware that Error 821 does not stop people from activating with the same SIM after? The bigger issues is that people activated multiple phamtom accounts and got charged multiple times It is not good. Activation is the first encounter f...
Received this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provid...
Hi everyone, Hope you can help with this doozy. My partner just tried to switch from TELUS to Public Mobile and got an "802 ERROR" code three times in a row. Assuming it was a credit card issue, we tried my credit card for a fourth time. Now, there a...
I bought a SIM. The email said that the SIM was delivered to me already, but I have nerve received. Also, I have problem to sign in my account. Can't even change the password. I need help
I attempted to activate my new Public Mobile sim card through the "Getting Started" process on the website, but after I submitted all my information, the processing got stuck on step 3 and wouldn't complete. I cannot log in to Public Mobile using the...
Dear Public Mobile: I recently activated my new public mobile account; payment has been verified, and the account is in good standing. I inserted the SIM into an iPhone X, and i cannot get any service. The phone displays "Public Mobile"; I have manua...
Hello, when I set up my account I did add my friends referral code which was XXXXX however neither of received notifications or credits. My friend has communicated with Walter a support agent who said I must follow up. please let me now if you requir...
I ordered a sim card online and wanted to know how to track the delivery or will public mobile notifty me via email when it has been delivered?
Ticket ID: -632 I submitted this ticket but there is no response after more than a day.Yes Ticket ID is negative number, and I suspect there is a bug with your ticket system. Basically, I just received a CPO iPhone (rated great), but I need to exchan...
I port in my number to public mobile from freedom mobile last December 1, 2021. My phone is working fine and I use the Simcard of public mobile. I can call and I can text using public mobile. However, Freedom mobile still charging on their end. What'...
What is this error code and how do I remedy the situation. I have called Koodo support they are no help and they don't have access to public mobile database.
I'm new to Public Mobile, I bought a phone from Public online, was not sure if it came with a SIM and since I might want to convert another family member's account I bought a SIM with it and then got an email saying I was getting a Bonus SIM with the...
Hello, I ported over my grandparents line last night from Bell to Public (using a ZTE WF721 base station). After looking at the FAQ I see that Public mobile can take up to 2 days to transfer a landline. Seeing as they have no other means of communica...
Hello all, I just purchased a plan with Public, but when I enter the SIM in my old 2016 Samsung S7, I get the "SIM network unlock PIN" message and of course I don't get any service. I understand that prior to 2017, phones could be locked and that I n...
I want to activate an account and port my existing number. I filled in online application and it says:"Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooti...
Tried to change my phone # with current activated bell #. Says this # can't be used. It says that because I'm using it on my bell act. I assume. Tried talking to people at telus (# providied here by a couple people) Telus rep says they can't port to ...
Customer Support Ticketing via Simple--Simon the Chatbot is Experiencing a Verification Glitch!! Many customers are reporting a glitch when trying to verify their account in order to submit a customer support ticket request. To avoid further frustrat...
Hello,I have activated my SIM and transferred a landline to my new PM SIM. However, I will can't text or receive calls. It's been 3 days, how long does this transfer typically take? Should I be calling my landline provider to confirm the transfer to ...
I want to acctivate my public mobile sim with my existing bell phone #. It will not accept my bell ph # and therefore I cannot finish the process to activate and transfer over to public mobile. Do I need to start the PM account with a number they ass...
Hello, Just transferred my number over from Fido. I can call out and send text messages but can't seem to receive any. What's the problem here?
Please let me speak to someone. I filled everything required to activate and start My account and got check marks. Then I got a message the IMEI I gave was wrong. It was not. I was told someone would phone me and they have not. Please help.
I entered aSIM card that didn't work and public mobile charged me. I bought a new SIM as I guess the first one was expired and now I would like to activate my account and transfer my phone # to public mobile. What is the process?
Hello, I got a message from public mobile saying I entered the wrong ESN/MEID number and that someone would contact me shortly - can someone help?
I'm sure this has been asked, I've already tried Chatbot and it says service unavailablecontact CSA who I've communicating with.Problem is I haven't been able to communicate with a CSA? I signed up to PM 4 or 5 days ago, I didn't receive the one time...
after I transfer my number from charter mobile provider can not receive incoming call edited: label correction - community to joining public mobile
Hi there,I'm trying to transfer a 672 number from freedom to Public Mobile but keep getting an error message, anything i can try?
