Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
payment is successful though . Whenever I login it takes me to step 6 screen and no help from chatbot ..pls help solve the issue
I tried to port my number but it said it was not eligible to transfer. Can someone advise if there are any work arounds to retain this phone number?
I have just arrived from Denmark, and am trying to set up a new account with public mobile, but I am unable to download the app as it says it’s not available in my region (although I have just changed my region from Denmark to Canada). Can I activate...
Is there any way to confirm a Telus landline number can be ported to PM ? I tried with another provider and discovered after SIM and airtime purchases that they couldn't do it (despite promising they could initially)Can a single phone/account have tw...
I’m currently Fido user and want to switch to Public Mobile. I have SIM card for Fido number and just wondering which option I should select either eSIM or I already have a SIM card.
I got my teen a simple package with a e-SIM thinking it would work but his phone is too old (mine previously). I just bought a regular SIM at Telus, it's now in the phone, but when I try to activate the package, Public Mobile keeps on telling me that...
No ESim, no barcode for ESim, can’t access account since can’t receive OTP on old number
Used an eSIM card to transfer my number from Bell. No calls or messages can go out, I thought it was supposed to be instant. It’s been 3 hours.
I typed in the wrong number to port over - how do I fix this?
I am a member of our Strata Council and we hired an new Caretaker in April 2024.We needed a new phone number and, since I have had great experience with PM over a number of years, I thought I would set up a PM account on his phone. I started the pro...
Hey there, I'm trying to rejoin public mobile but in the app I'm receiving "Subscription not activated" when I'm trying to activate my plan, add an eSim and transfer my number over.
I have not received the physical sim i purchased with my activation and it is now 10 days. I don't see any option online for me to switch to an esim which in latest deal is offered for free so i can get connected and transfer my phone number from the...
I used this service 6 years ago. I still have the SIM card.I will be travelling to Canada in August. I would like to establish a new plan for 30 days.Can this be done with my existing SIM card?Can it be pre-arranged and have the service start on a sp...
Hey all, I've had a PB account for a few years, when I activated my card, it was done through a local shop. I'm helping someone else now, setting up a new PB account for them, can I do this all on my own? I can't seem to find any guide on how to set ...
Initially I bought an eSIM, then was told there was an error, the bar code, or what not, was never generated, which meant I could not log into my account, and I needed to buy a physical SIM. After a little trouble, I got my hands on a physical SIM, p...
Hello, I just activated my subscription for my Pixel 6 , but right now I cannot receive any calls or SMS. Any advice would be appreciated. Thanks!
I subscribed to a mobile plan with Public Mobile (e-sim) and wanted to transfer my phone number (from Koodo) to the new plan, but I encountered trouble while activating the subscription. I downloaded the Public Mobile app and followed the steps, but ...
Hello I want to know if PN would work internationally for text like receiving text if am in different country like pakistan. Can i still receive text on my phone with PM
has anyone had where they opened a new accoubt, subscribed, transferred a number, and service provider cancelled before eSIM was installed. So now public mobile is sending a confirmation code to the number that is no longer in service? Now can’t comp...
Hi, I just set up a new plan and when I try to activate it requires me to download the app on my phone but I am not able to due to regional settings I cant change. Please could I get some help and confirm this plan is set for British Columbia. Thanks...
Hello,My phone is a Samsung S20 5G Canadian version. When I ordered online and selected eSIM card, I verified with the IMEI number and the prompt confirmed the eSim activation would be possible.However, once I downloaded the app through the QR code, ...
I have been waiting over 24 hours for my number to be ported. Agent called and confirmed the IME number was correct and other company confirmed request with them but needed more time. That was yesterday and I still have no message from the other ca...
I'm trying to set up a new account and port a number from Koodo. At the moment, PM won't even let me sign in (have tried on app and on computer). It sends me an email with a confirmation code, but when the code is entered, the app resets, and I get...
Hi, I signed up and paid for a subscription and sim card on July 13th, 2024. Unfortunately, i haven't received any communication or anything since then after my ID was verified and accepted. What do I do about this? My email still says "processing" i...
Hi,I have paid for a subscription (confirmed in email) but when I install app and go through process of picking number etc., it gets stuck on step 6, "subscription not activated".Any suggestions?Thanks,
I never recieved my sim card (morevthan 10 dsys) and when I try to reach out for help, I get an error message
Hi,I could really use some help. I'm currently with Rogers Mobility and I am attempting to switch to Public Mobile. I have set up my Public Mobile account, chose my plan, and have received my SIM. I attempted to activate my plan with Public Mobile by...
Hello, I ported my number from Freedom to Public (confirmed on the app) on Saturday. Whenever I disable the Freedom SIM I do not receive calls/texts (mobile data works). And enabling both ESIM and physical Freedom SIM everything works. Question:...
Hello, Could you please let me know what is the process to move from Virgin Mobile to Public Mobile? It's very important for me to keep my existing phone number, I have it for many years. Thanks!
I just purchased the 50GB Canada US plan. When I cross the border to the US, do I need to do anything like switching to a particular provider (ie. Verison, T-Mobile) or change any settings on my iphone?
