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Forum Posts

Transferring from Koodo to Public Mobile

I am planning to transfer from Koodo to Public Mobile. I added port protection to my Koodo account a couple of years ago as a security measure. Do I need to contact Koodo to have this removed before trying to transfer my number to PM? The next availa...

Purpledoc by Great Neighbour / Super Voisin
  • 64 Views
  • 3 replies
  • 0 Bravos

Port

Sim not working just did port from koodo 12 hours ago any suggestions ?

Ankish0786 by Good Citizen / Bon Citoyen
  • 106 Views
  • 12 replies
  • 0 Bravos

Cannot activate SIM card and Cannot sign in to existent account

Hello, I tried to make a new phone number with a new SIM card but I cannot activate that with all of my credit cards. I can use my credit card well on another site so I'm not sure what the wrong is. Please check that issue. Again, I cannot sign in to...

tia01 by Great Neighbour / Super Voisin
  • 65 Views
  • 4 replies
  • 1 Bravos

New Activation

I just activated a new sim card and transferred my phone number from Telus. My telus account is now deactivated, but when putting the new sim card in my phone, it shows SOS

Colinmac by Great Neighbour / Super Voisin
  • 188 Views
  • 26 replies
  • 0 Bravos

Resolved! Problems porting number

I just tried to port my number from Bell. I received the text message, hit yes saying to port the number. within 1 minute i received a text from public mobile saying that it looks like i entered the incorrect ESN / MEIDWhat do I do? I can switch out ...

Sheenarguy by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 0 Bravos

Issue porting a number from Koodo

I was able to take advantage of the Public Mobile Recent offering for Cyber Monday.I thought it would be pretty straight forward as I've ported in before.However, it's been a while now, about 2 hours.I received a Text from Koodo asking me to reply YE...

Coverhiro by Good Citizen / Bon Citoyen
  • 61 Views
  • 4 replies
  • 1 Bravos

Port Transfer

I switched to Koodoo yesterday, received my text from PM asking if I wanted to transfer, I replied “Yes”and 14hrs later and 3 identical texts from PM I am still using my PM SIM card as they have not ported my number to Koodoo.

geilamartin by Great Neighbour / Super Voisin
  • 43 Views
  • 1 replies
  • 0 Bravos

7-eleven speakout

Hi, I am in British Columbia and I am trying to transfert my 7-eleven speakout wireless mobile phone. So far I have been charged twice on my credit card and it still does not work. I get the error code 821. I entered Rogers for the service provider o...

marysepepin by Great Neighbour / Super Voisin
  • 85 Views
  • 9 replies
  • 0 Bravos

Resolved! How long should it take to port phone number?

I'm just in the process of switching to public mobile. I went through the online form for activating my sim card (which I have in hand) with 4 steps, create account, transfer phone number, choose a plan, and payment. At the end of the form I see a po...

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wildfire by Great Neighbour / Super Voisin
  • 128 Views
  • 4 replies
  • 0 Bravos

Cannot active sim card

Hi, I have just acquired a new SIM card and I wish to activate it with the 55$ monthly plan for 20gb with the 20$ reduction for 15 months. At the moment of the activation, when everything was filled out, it sent an error code that immediately disappe...

Alexis4 by Good Citizen / Bon Citoyen
  • 45 Views
  • 9 replies
  • 0 Bravos

Valid number

When i try to transfer my number , its says enter valid Canadian number. But it is!!

Nickilane by Great Neighbour / Super Voisin
  • 27 Views
  • 2 replies
  • 0 Bravos

Becoming a Public Mobile Customer

If I want to have 2 separate phone numbers, would I have to create 2 separate customer accounts using 2 different email addresses?

Awi by Good Citizen / Bon Citoyen
  • 90 Views
  • 10 replies
  • 1 Bravos

Portal request

i change from chartr to public mobile, i am not receiving calls. i spoke to chartz they told me that to ask public mobile to send us Portal request again. Can you please do that, thanks in advance.

maryam1234 by Great Neighbour / Super Voisin
  • 25 Views
  • 4 replies
  • 0 Bravos

Refer a friend

Hello… How can I use the code for referring a friend.Thank you

SG12 by Good Citizen / Bon Citoyen
  • 62 Views
  • 4 replies
  • 0 Bravos

Invalid SIM

I was in the midst of activating and the webpage suddenly came up with a 404 error. My credit card was not billed nor did I get a message from my current carrier to confirm the porting of my number. So I started the process again. Now the SIM card co...

kanmcis1 by Great Neighbour / Super Voisin
  • 58 Views
  • 1 replies
  • 0 Bravos

Transfer of existing phone number

Hi, I bought a SIM card and trying to activate the SIM card. In the process when I want to transfer my existing phone number from Koodo mobile, the public mobile website is not able to recognize the phone number and asking me to enter a valid phone n...

Gubbalanp by Great Neighbour / Super Voisin
  • 78 Views
  • 2 replies
  • 0 Bravos

Resolved! Black Friday promotion

Can you verify that I will be able to get the Black Friday promotion next week when my SIM card arrives, if I registered my email address in ‘Community’ today?

Cristine2 by Great Neighbour / Super Voisin
  • 102 Views
  • 4 replies
  • 0 Bravos

Black Friday Deal but no SIM

Hi!! I just ordered my SIM cards with the intention to activate on the Black Friday deal for 20gb. Will I still be able to activate this plan by the time I get my SIMs?

darah by Great Neighbour / Super Voisin
  • 100 Views
  • 3 replies
  • 0 Bravos

Double Charge After Signing Up

I inadvertantly selected the incorrect plan when I signed up, and when I went to change it after realizing it looks like I've been charged on my Credit Card for both plans now. Can the initial charge be reversed? It was never used and wasn't even act...

bestdaniel by Great Neighbour / Super Voisin
  • 72 Views
  • 3 replies
  • 0 Bravos
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