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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1712 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30174 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41860 Views
  • 185 replies
  • 29 Bravos

Number transfer issue

I input the number wrong when I try to transfer it to Public so I can not receive any message and complete the transfer. Please let me know what I do to fix it.

DAICHEN by Great Neighbour / Super Voisin
  • 41 Views
  • 1 replies
  • 0 Bravos

esim

I currently have a telus mobile account with phone number.  I just set up an account with Public.  Can i simply buy an e-sim and it will use my current phone number?  And what if i take out the current sim, as i would be switching over to public, my ...

rustyrooster by Great Neighbour / Super Voisin
  • 49 Views
  • 3 replies
  • 0 Bravos

Opened wrong new account

I signed up for Can/Us/ Mexico plan and I actually want the 5G60 GB for $39 . Can u please change the one I just signed up for to this lower plan ! 

Glenda71 by Great Neighbour / Super Voisin
  • 54 Views
  • 2 replies
  • 0 Bravos

switching to PM when not the account holder of other carrier

Looking to switch from Videotron problem is my mom is the account holder there and she has recently passed away. I would like to keep my number.  Is it possible to sign up and do number transfer for PM as normal? Do I need to go talk to Videotron fir...

Checkk by Great Neighbour / Super Voisin
  • 72 Views
  • 5 replies
  • 0 Bravos

Subscribing

my husband subscribed each of our phones yesterday the 12 Feb. but my phone does not call out. My husband Derek’s phone still says it is under our old company, Roger’s. 

Chris126 by Great Neighbour / Super Voisin
  • 44 Views
  • 1 replies
  • 0 Bravos

Incorrect Phone Number entered

I was setting up my phone number to transfer from another provider and i accidentally entered the number incorrectly. It looks like someone out there tried to help by adding the correct phone number and I am able to verify that phone number but then,...

Graeme3 by Great Neighbour / Super Voisin
  • 129 Views
  • 5 replies
  • 0 Bravos

switching from bell mobility to public

I activated my new sim card in my new phone and I have a Public mobile account. However calls are coming in on my old Bell phone and I want to use the new phone. I asked Bell and they said that Public Mobile has to call them and ask to have my servic...

pumbaa1107 by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 0 Bravos

Activation issue

Have bought and installed a physical sim card along woth the purchase of the vouchers to correspond with plan wish to use but am not using any credit cards of any kind without any solution seeming possible.@CS_Agent 

Dre69 by Great Neighbour / Super Voisin
  • 203 Views
  • 10 replies
  • 0 Bravos

Resolved! Porting in

Hi I port in my rogers number to Public mobile, I already confirmed and answer YES and acknowledged by Roger's but it's been 1 day already and still cannot use my old number. Both old and new sim are inserted in my phone, please advise me what to do....

thanglengj by Great Neighbour / Super Voisin
  • 172 Views
  • 7 replies
  • 0 Bravos

No incoming call

Hi everyone, I just recently port out my Rogers account two days ago and become a public mobile user. However, I have not been able to receive phone calls, but I can make calls to others. I tried following the suggestions here - turning on and off th...

Alison1102 by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

Error Message

I received an error message after completing my signup. I am transferring my existing number from Koodo. I did not receive a sms from Koodo. Public  error message instructed me to contact support. I am in a support AI loop.

Schatz by Great Neighbour / Super Voisin
  • 58 Views
  • 1 replies
  • 0 Bravos

porting issue

not able to port number from koodo @CS_Agent 

Shelja by Great Neighbour / Super Voisin
  • 72 Views
  • 2 replies
  • 0 Bravos

Issue With Activation

I am trying to submit an activation number transfer for an eSIM but when I click on activate says eSIM not installed. I confirmed my phone could have an eSIM and I am transferring my number from Bell Corporate account. 

Kathleen18 by Great Neighbour / Super Voisin
  • 76 Views
  • 2 replies
  • 0 Bravos

porting a number from bell

can you setup an account and activate the pm sim without having the sim card in the phone? I need to keep current bell sim in phone to allow for the porting process.

pwar44 by Good Citizen / Bon Citoyen
  • 129 Views
  • 4 replies
  • 0 Bravos

Activating sim card trouble

Hello,I activated my account with a new sim card earlier, but when I login to my account it still prompts me to activate my sim card. When I try to enter the information again, it tells me that the sim card number is already in use. 

TaoufikM by Great Neighbour / Super Voisin
  • 141 Views
  • 5 replies
  • 0 Bravos

New Signup questions

Hello,Looking to transfer my mothers cell phone from Virgin mobile to Public Mobile. I'm wondering the steps for this?Sign up online for the plan, select a Sim card to be delivered to our home, Transfer our old phone number from Virgin to Public mobi...

bryanviper by Great Neighbour / Super Voisin
  • 119 Views
  • 4 replies
  • 0 Bravos

Activation of NEW Physical SIM Card

This is what I received from the so called Artificial Intelligence thing after wasting days trying to find out how to activate the new SIM card:" Here is the most relevant information I found for you. Hope this helps!To activate your new physical SIM...

Oceans-apart by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

New esim troubles

I'm an existing public mobile person and purchased a new esim with the intention of getting a second phone number. Now I can't seem to separate my original account from the new esim and I still don't have a new number. Do I have to buy another esim a...

esimtroubles by Great Neighbour / Super Voisin
  • 65 Views
  • 1 replies
  • 0 Bravos

New Activating Issue

Hello, I created my Public Mobile account on my desktop, picked a plan, purchase went through my Visa and then the website said to install the Android App and continue on my phone.I then installed the Android App, logged in with my new account userna...

TMitchell by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

activating subscription

when activating my subscription, step 6 screen indicates "subscription not activated". When I try to resolve, I just get into the continuous loop of being asked to log in, even when I am logged in. When I log in again it just takes me back to the ste...

Trudy2022 by Great Neighbour / Super Voisin
  • 132 Views
  • 6 replies
  • 0 Bravos

New subscrption

I got a new subscription yesterday. Can’t get my phone to work. Received an email from my previous provider saying “Goodbye” so assume they were contacted. My phone is mot activated. Had instructions on a QR code - did not work. Shut off my phone; re...

Honker by Great Neighbour / Super Voisin
  • 105 Views
  • 3 replies
  • 0 Bravos

Ported a number from Virgin

Ported a number today afternoon. Calls and Texts seem to work. But when I log in to the Public mobile app, it asks me to send an OTP to my number. But I never receive the text. Have been trying for several hours now. Please help. 

GRVK by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 0 Bravos

Have not received SIM card

Hey everyone, love to join public mobile hut my son card hasn’t come and it’s been 3 weeks. Can’t get a hold is support. My phone just keeps looping back to the beginning. Any help would be appreciated…

Deggy by Great Neighbour / Super Voisin
  • 83 Views
  • 2 replies
  • 0 Bravos

Not getting calls or texts

I am trying to set up my account and I’m not getting any texts so I can’t even enter the verification number because I’m not getting the text. 

Momof6girls by Good Citizen / Bon Citoyen
  • 185 Views
  • 13 replies
  • 0 Bravos

CS_Agent

Please help. Cannot port  fr koodo even though they have released it

Jd5555 by Great Neighbour / Super Voisin
  • 90 Views
  • 2 replies
  • 0 Bravos

How do I contact an agent

I have public mobile account but during the process to transferring my phone number I got messaged that my previous service provider's account number was incorrect . I was to receive a call back but it never happened. I cannot get back to try to re e...

CarrieJane by Great Neighbour / Super Voisin
  • 136 Views
  • 1 replies
  • 0 Bravos
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