stuck on step 6 of 6 in app activating a new iPhone SE with esim

[Rayelle]

Hi,

I have paid for a subscription (confirmed in email) but when I install app and go through process of picking number etc., it gets stuck on step 6, "subscription not activated".

Any suggestions?

Thanks,

[Rayelle]

Thanks Softech.

1. I logged out.
2. I waited 5 min (and restarted iPhone)
3. I logged back into the app
4. Entered the 2 step code
5. I saw no prompt 'confirm for full access'... it just went to the step 6 of 6 screen again with the 'subscription not activated'.  In step 4 it did ask if the device was trusted and I said yes / checked box.

Thanks for the advice, I will send a message to the CS agent.

[softech]

@Rayelle 

try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there