@Gerald6 Duplicated thread. No need to keep open new post, please refer back to your original thread: https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Sim-card/m-p/1454590/highlight/true#M991269
Issue is resolved as of morning Oct 5**Same status as of 7PM ESTOngoing outage due to cable damage Impacted Cities:KahnawakeSaint-RémiChâteauguayhttps://www.telus.com/en/qc/outages
@DaisyY PM CS agent can help but you need to engage them with a service ticket Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account. Select Start a Chat to begin: https://expert-messaging.publicmobil...
@darkwolf You can reset the 4 digits account PIN yourself. First, login My Account using a browser. After you are logged in, paste this link to access account pin reset page:https://myaccount.publicmobile.ca/en/account/reset/pinBut if you are unabl...
@Bruins77 iPhone 11 has 4G LTE, so you will get good speed with a 5G plan as well(If you currently have a 3G plan, the top speed is only 3Mpbs, 4G plan would be 100Mpbs)
@Ergoman PM is prepaid. You can disable Autopay, but you will need to manually load finds using the credit card on file or using vouchers before each renewal (and remember, PM has a 30 days cycle so the renewal date will shift)To disable Autopay, log...
@Bruins77 you don't need a 5G phone for 5G plan. With PM, 5G plan is about speed, you get up to 250 Mbps with a 5G plan and you can get this speed even with a LTE phone on LTE network. (With 4G plan, the top speed is only 100Mpbs)
