Issue is resolved as of morning Oct 5**Same status as of 7PM ESTOngoing outage due to cable damage Impacted Cities:KahnawakeSaint-RémiChâteauguayhttps://www.telus.com/en/qc/outages
@MelanieF you are only posting to the Community forum and we are just customers hereBut I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:https://productioncommun...
@MelanieF if you setup the eSIM originally on another phone, you have to rebuy a new eSIM if you have a different phone nowIf you can login PM app, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Did...
@MelanieF there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabledOn Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled. ...
@crea First, please try use a browser with Incognito mode and use the Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) , then Forgot password link ( https://eversafe.id.telus.com/user/forgotpassword?lo...
@BarryGibb what have you tried? What phone do you have?first, if you just joined Public Mobile, make sure you removed previous provider's sim card, or disable the previous eSIM. Make sure you deleted all VPN profilesCheck to make sure PM sim is enabl...
