@Gerald6 Duplicated thread. No need to keep open new post, please refer back to your original thread: https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Sim-card/m-p/1454590/highlight/true#M991269
Issue is resolved as of morning Oct 5**Same status as of 7PM ESTOngoing outage due to cable damage Impacted Cities:KahnawakeSaint-RémiChâteauguayhttps://www.telus.com/en/qc/outages
@Judy39 there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabledOn Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled. O...
@perrymax esim or physical sim?First, disable or delete those non PM sim (eSIM/Physical sim). If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn ...
@PMUser333 it will take as many as 30 days for the system to drop the $5 surcharge.Since your phone is confirmed to be VoLTE compatible, if PM still charges you $5 surcharge after your changed the phone, you can reach out to PM CS agent and ask them ...
@BereavedDadYQR PM CS agent will only assist you in getting back your old number if you are with PM earlier with the phone number and lost the number for not too long, maybe less than a month. Since each case is different, you have to reach out to P...
@NormaH if your husband no longer need the phone number to port to another carrier, he can leave it as is, with the expired credit card and with account suspended. The account will continue in suspended state unless you login and make a manually. ...
