duplicated thread, check the original https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-payment-from-credit-card-to-voucher/m-p/1387430/highlight/true#M949340
Duplicated thread. Please refer back to original: https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-the-mobile-plan-EL8026/td-p/1366912 edited by computergeek541: updated the web address link to an older thread that is about the sam...
Issue is resolved as of morning Oct 5**Same status as of 7PM ESTOngoing outage due to cable damage Impacted Cities:KahnawakeSaint-RémiChâteauguayhttps://www.telus.com/en/qc/outages
@Rebecca1234 wrote:Thanks for the quick reply!The original SIM is now not working. I've no idea why so I cannot receive a voice message.@Rebecca1234 if you cannot receive the 2FA via voice message, you will have to engage PM support for further assis...
@SSinha can't you receive the 2FA via SMS?if you cannot receive code via SMS or email, you can get it via voicemailclick Didn't receive code or Resend code, choose Send Voice Message. Then call yourself from another phone, press # when you hear the...
@Rebecca1234 you can still receive the 2FA code using Voice message. click Didn't receive code or Resend code, choose Send Voice Message. Then call yourself from another phone, press # when you hear the voicemail greeting and enter your voicemail ...
@Rising1000 did you use Change Now or Change on Renewal option? If you are sure the plan should have kicked in by now, then old the plan details you are seeing now could be just a browser cache problem. Try login My Account again using browser wit...
@dishagarg11 Mobile data and incoming calls bit working well and just not able to make outgoing calls?Reboot the phone and test again. Try making calls with both a 1 and without the 1 in front of the 10 digits phone number
