@Gerald6 Duplicated thread. No need to keep open new post, please refer back to your original thread: https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Sim-card/m-p/1454590/highlight/true#M991269
Issue is resolved as of morning Oct 5**Same status as of 7PM ESTOngoing outage due to cable damage Impacted Cities:KahnawakeSaint-RémiChâteauguayhttps://www.telus.com/en/qc/outages
@g0ijcr9djq it is usually easier to wait for your physical sim to arrive and complete the subscription and then change over to esim after. The physical sim card should arrive within 1 to 2 weekIf you really don't want to wait for the physical sim, ...
@kingalviina Public Mobile has a strict no refund policy. But if they have agreed to issue you a refund or would like to check with them, please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use yo...
Sorry @Gregoire This phone is not on the PM'S VoLTE whitelist Actually the whitelist only includes major models from popular brands, phones sold and marketed for the Canadian market
@hoyirib983 yes, they changed the way to submit ticket. CS_agent is no longer a profile that will accept private messagehttps://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-our-new-and-improved-Customer-Support-Agent-process/td-...
@jhrobin To update the card information, please login My Account, go to Payment > Manage Subscription > Manage Payment Method Or update with PM app, go to Payment > Update Card Information (Ref: https://www.youtube.com/watch?v=prrhSmzdaBE) If your se...
