Community

lost my SIM card

I am still paying my monthly subscription but lost SIM card, no space on my phone to download the app for e-sim. can I keep my phone number when get a new card, and where and how to do it, it does not allow me on my account page.

Charged twice for services in August

Hello, I was charged twice for the month of August. I’ve submitted an inquiry already and can’t find anything in community where I was instructed to look. There should be a way to contact the company other than through forums and waiting days for a r...

Activation Gone Wrong

I'm switching from another service provider who I have a physical sim card for, to a Public Mobile eSIM. After following all the steps to activate it, my phone acts as if there is no SIM card in it. No service, nothing. I does however, recognize the ...

Flip phone

Hi looking to move from iPhone 8 to a flip phone. Would my current sim work with an older flip phone or would I need a new flip

2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use")

Hi just activated 3 lines today. The first two activated quickly, 3rd is wacky .Currently I cannot log in. I input my email and password, then the special code, then after nothing happens. Second issue:In the app it says I still have to finish activa...

can't open my account

Need to change my SIM card and can't open account. I have two accounts. one ok the second one I have a problem. it looks like my email didn't work any more. how I can open my account to change a SIM card. please help and thank you

PMobile gave a Bonus of 1 GB Data....but why does it say only 3G Data speed used for browsing ?.

My cell phone, seen in the settings is capable / compatible with 4G and LTE networks.

new account transferring phone #

I opened a PM account with a plan of 19.00, I picked an available number to activate the phone which it did. I then went back into this account to transfer an existing phone # of ###-###-#### which is a wireless home phone with Koodo. This #populated...

Speed issues

Anybody have issues with speed on 4g/5g.  I usually only get around 1mbps download.  10-15 upload.  Tried another phone with sim and same.  I'm on 50gb 5g plan.  I seem posts about people suspecting being throttled ?Thanks

My daughters account (that I own) is locked and I need to get the account number

I have waited an hour and then an additional 3 hours and my account is still locked.  I need my account unlocked so I can change the password and get my account number.

Data add-on missing, need help

I've never had to seek support until now. The data add-on I had seemed to have disappeared, then I got locked out of my account. Finally got back into my account, now trying to find out what happened to my data. It was a free add-on, 100GB or somethi...

I need to register this number please xxxxxxxxxxxxxxxxxxxxxxx

Referral code

Hello, yesterday I sign an agreement with Public Mobile as a new customer but I forget put the referral code from my friend that recommended the Public mobile.

unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

My account under email xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx is locked, and try all the way provided by public mobile. this email xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx is only registered for the purpose of unlock the account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...

Help please!!

I just put my SIM card in and tried making calls for the first time and it calls the other phone and rings but when the person answers it says call failed. Help please. 

Activation

So i goofed up and did the port at activation.   I see my Rogers sim has now gone dead but I'm not getting anything on Public.   Because I did the port as part of the activation do I need to wait the 5 hours for the port to complete ....  do i not ge...

Cancellation

I did not receive my SIM card and for health reasons cannot be without a phone and need to cancel the subscription but can’t get past the complete your SIM card page.

Moving from QC to ON

Hi, if one has a Public Mobile line bought in Canada - Can they keep it once they move to Ontario ? Can they keep the same phone number ? what changes are needed for such move?thanks

RESTORE YOUR SERVICE(unrecieved payment)

I got an email stating my service/phone number will be suspended if I don't reactivate my account."Your service has been put on hold while we await payment. After 90 days of non-payment, your account will be permanently deactivated etc."I followed th...

where's the no data option

how to change subscription to a no-data option? not listed when I'm logged in.

I can't get into my account

Hi, I need to pay for my account, I can't get into my account because my phone number was changed so I can't get the confirmation code, and my gmail needs the previous number to confirm so I can't get into it either. What should I do?

Can't resume after serivce suspended

Hello,I can't find the "update credit card" at Payment and can't resume my phone.

RCS Messaging on iPhone iOS18

Hi Everyone,I am having an issue with RCS on my iPhone 15 Pro Max following updating to iOS 18. Everything seemed to be working fine, but now I am getting messages late. My friends with Androids are telling me that they're getting messages that say "...