Community

I need to change my email

I need to change my email that’s on my account, I can not currently access the email xxxxxxxxxxxxxxxxxxxxxxxxxx after restoring my phone after it was fixed. Looking to keep my current phone number with the email changed out

refund

i do not want this service. i want a refund 

Can’t change subscription

You guys charged me and I can’t change my phone plan.  Not a payment issue. Please don’t charge me money if you will provide no service

roaming outside North America

If Public mobile does not offer roaming services outside N America, then how are we gonna access some accounts that request multi-factor auth overseas? We are screwed! E.g If we are making an online transaction which requires a code though our local ...

payment

i can not make a payment using 2 differnt card.can u take a look what is going on?

I’m going to travel to us

I’m going to travel to us. My subscription is 50GB CAN/US plan with unlimited can - us minutes. Will I be charged roaming fee when making phone calls in us?Thanks edited by computergeek541:  corrected the category labels as this topic isn't about "co...

my community messaging

my community messaging is in my husband account and for this reason he has no access to his messages.WORSE: I cannot open my account and PM login page does not recognize either my email or phone number.It goes on since last Wednesday (first contact w...

Plan

Hello! I have a 50GB plan and my mom has a 60GB plan. She's currently paying $5 less than I am and she gets more gigs. Can I get my plan upgraded to the 60GB for free since I'm paying more? Thanks!

Switch from esim to physical sim

I subscribed for esim package,but my phone isn't compatible with esim. I want to move subscription to physical sim that I have purchased. 

eSIM and SIM use

I have iPhone 14Pro and I know it supports eSIM but currently, I use SIM.I would like to use eSIM for 2 weeks while traveling in EU.  Once back to BC, I would like to go back to my original SIM.I could not find any video or document explaining how to...

International roaming in India

How can I activate International roaming in India. What is the cost of the pack?

travel to U.S.

I recently travelled to the U.S. and purchased unlimited talk, text for 15 day package. I was unable to make calls during my trip. Why? What went wrong? Did I chose the wrong package to place calls

Restricted

My self serve account is restricted, therefore I cannot switch my eSIM over to my new phone online like normal.. I need help to figure out what to do ..

My iphone can’t find a signal

As a new customer I signed up a account but it’s not fair how I don’t have signal on my phone 

Is it possible to get my old Public Mobile number back?

 Long story short...or long, I changed my Public Mobile number to my current number, around 5 or 6 months ago.The problem is I didn't realize/forgot my old number was needed for 2fa authentication for certain accounts, I'm unable to change the number...

New phone number

I purchased a new flip phone as my second spare phone. How do I get a new phone number for this phone?

trying to register but web server error, now where IS my acct # located?

I was trying to first time register and things were going ok, until after I entered my password and clicked 'continue' and web server error came up .. it was for the 'host'. I am doing this all on my laptop/desktop and the internet didn't get disconn...

Not able to make phone calls, or receive phone call

I am no able to make  call or receive call., but I can receive text and send itIs there any solution for that? 

New Subscription - cannot receive calls

Hi, I installed my new public mobile sim and followed the setup procedure. I am now have a ported number registered to the public mobile network. I have data and can send calls, but cannot receive them. How can I get this functionality?

Activation error

Recent subscription. Can’t receive texts, initially only sms but now iMessages don’t come through either. I know it’s an activation issue as have tried the sim in other phones and the issue persists. What to do? Want to deactivate and reactivate but ...

Can I send a text from Europe to Canada

@CS_Agent Request to resubmit number transfer

@CS_AgentRequest to resubmit number transferI could not respond to SMS from my previous provider within the 90-minute time window. Request a customer specialist to resubmit the number transfer. Thank you in advance,Manuel

Error when trying to send text messages

I can receive texts, but I cannot send text message. It says there’s an error. I was using an android phone and I figured that there was something wrong with my phone so I took out the Sim card and put it in an iPhone 7. It’s still doing the same thi...

Subscription change not applied

Hello all!Last month (March) I asked for a subscription change to be applied to my account for the next billing cycle (April). A week or so later I received a promo SMS offering a better subscription which I accepted. I thought this promo subscriptio...

Have not get points back since March

Hello, Today when I checked my account and just noticed that I didn’t receive points back for my payment made in March nor April 2025. I understand the delay for April as the payment was done today. However, I was supposed to receive the points back ...

Major network problems

For the past hour i'm having issues trying to make calls, not receiving texts or calls.I was able to make some calls but about 90% of my attempts fail but it randomly works. It dials but nothing happens then disconnects maybe 30 seconds later.I recei...

How long should I wait

I'm waiting for my Sim card to be delivered ordered it on Sunday 

invoices for payment

Hello,I was a Public Mobile customer from September 2024 to February 2025 and I need copies of my monthly invoices for my taxes. Can you please help me?Thank you,Eleanor Stainsby