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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

wont connect to internet??

Im not out of data only used 3 gb. Iphone 14pro. I got new plan for mexico and worked great there. But past few days I cant get online. Trying to search when im out or check mail. Says server not responding. My wifi at home works. Any ideas??

Switch plan/refund

I have just renewed (2 days ago) and want to switch to a different plan that includes Mexico as I am going there next week. Can I get refunded for the plan I just paid for?

Changing subscription

Hello, I noticed that today you released a new plan that includes Mexico data. I want to switch to this new plan as I am travelling to Mexico in a couple weeks but I don’t want to pay twice in one month (my current plan renewed yesterday). I wonderin...

bonus data offers

Before the new upgrade to website, I had a couple of bonus offers for data that I had accepted.Can't seem to find them anywhere now. Thought they didn't expire?

Resolved! New Plan Offer

Hey so I got a text earlier about 15G for $26/month. I was wondering if it was US-Canada or just Canada?

Resolved! New eSIM stuck on “searching”

I downloaded my new Public Mobile eSIM. It shows up in my cellular settings on my iPhone. I went to transfer my phone number on the app and followed the steps. My Public Mobile cellular service hasn’t gotten any service and has been stuck on “searchi...

calling problem

not able to make a call or get it

New plans, VERY poor reception, little/no data anywhere

Super frustrated. Was excited for new plans; numbers ported over from voip softphone, expecting smoother experience. But wife and I's phones turn out to have terrible reception everywhere. My home, coverage map says 5g area, getting 15mbs w/ sim sig...

$35 plan north america plan to include Mexico

The banner does not explicitly say that call display, voicemail, call waiting is included.Can PM confirm that these items are included?

Resolved! Roaming in Hawaii

Is Hawaii included in US roaming for Public Mobile?

Requesting new esim

I messed up on the activation, how do I request for a new esim?

Call issue

I need to book an important doctors appointment but I'm not able to make any calls, and I think I'm not able to receive them as well, this just recently happened. I haven't done anything different. And I've done all the things I was suggested like re...

Plan renews early!!

The plans on both mine, my husband's and my son's phones have renewed before the renewal date, which means I will have a longer "month" ? Or I am not sure what is going on. It renewed about a week early. Is this going to be a habit? What happens to t...

Not getting calls in the US today

I have the US-Can-Mex plan and an in the US. People calling me are getting put through to VM. I am getting texts and data is working, albeit slowly. I've tried both ATT and T-Mobile on LTE on my Pixel 3, so no 5g. Not sure what the problem is. I've ...

After porting number, can't receive calls

I can make but not receive calls, same for texts. It's been 2 days

Resolved! Unable to.receive calls or send messages

Transferring Number While In USA?

I have new Public Mobile plan (with a physical aim and a long standing TELUS service (for the same phone). I watched the PM YouTube video about the transfer/port process, but it wasn't clear if it will work when I am in the USA.If I put the TELUS si...

Request to Cancel My Plan

My dad has an active account that he needs to cancel. He is unable to do so as he is no longer in Canada and doesn’t have Wi-Fi calling activated on his phone. He is not receiving the OTP to log in to his account. i have already been charged twice fo...

No Service

My account shows payment, but my phone is saying no service. Went online to my bank and shows payment payed

Email change on account

I need to change the email associated with my account. Can someone help me to do this please

Bilingual system-generated voicemail message

Is there a way to select a system-generated voicemail that is bilingual (English and French)?

Spam Callers

Can I select an option for callers to press a number prior to the call coming through to help avoid spam callers? I believe Koodo and/or Freedom have this feature.

Call

I need a agent to call me it is very annoying to go through this

Not receiving calls

I am unable to receive any calls from anyone. I am not receiving verification codes via SMS. I not cannot access this account with public mobile because it’s sending SMS to my number I am not receiving. I wish I could talk to a real person about this...

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