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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15631 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26733 Views
  • 184 replies
  • 27 Bravos

Change in pricing

My monthly cost increased.  Is this because of the change to the old Rewards program.

mccollin10 by Great Neighbour / Super Voisin
  • 53 Views
  • 3 replies
  • 1 Bravos

Can’t send SMS/ MMS and no data

Just when I was very happy with my new PM plan and thought it worked flawless but I was very wrong. It turns out it worked great only on wifi iMessaging and WiFI internet. Tried to sent text when not on WIFI and it showed in green and trying but even...

Wayworn by Great Citizen / Super Citoyen
  • 35 Views
  • 1 replies
  • 0 Bravos

Roaming - Puerto Rico

Does PM offer roaming in puerto rico and Carribean. Going in a Carribean cruise in August.

Mateng by Great Neighbour / Super Voisin
  • 50 Views
  • 5 replies
  • 1 Bravos

Find my account number

I already have a prepaid plan and I don't have account . I tried to create new account but I can't link my phone number to the account.How I can find my account numberThank you

Ibraheem79 by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 0 Bravos

Roaming - Dominican Republic

What Roaming options are available for Dominican Republic. Is it pay per use or flat fee. And what are the fees? ThanksAtul

AtulW by Great Neighbour / Super Voisin
  • 45 Views
  • 3 replies
  • 1 Bravos

Resolved! Subscription change unauthorized

Today my subscription was changed from $15 to $21 - unauthorized. It has been $15 for years. Unable to submit a ticket. Am I going to have to cancel PM?  I have 3 household accounts and have been very happy up until today. 

amygregg by Great Neighbour / Super Voisin
  • 90 Views
  • 6 replies
  • 0 Bravos

Switch plans for trip to US?

Hey, I’m brand new to PM (just moved back to Canada) and I’m planning a short week long trip to the US. I currently have the $29/month 40 GB plan but looks like it’s only for Canada.Any reason why I couldn’t switch plans to $34 plan with Canada/US da...

MF77 by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 0 Bravos

Can’t send or receive mms, gifs, pictures or videos

I’ve a OnePlus Open (android device) and I’ve tried everything, absolutely everything I could find( resetting network, phone, apn… everything) so I can be able to send and receive pictures especially from/to iPhones because I can send pictures to and...

Mechant by Great Neighbour / Super Voisin
  • 70 Views
  • 3 replies
  • 1 Bravos

Getting charged after unsubscribing

I unsubscribed from my Public Mobile account on May 9.  I was not able to remove my credit card info at that time. The system does not allow it.When I looked at my credit card statement I was charged again on the renewal date of June 6.Has this happe...

RAMRAMRAM by Great Neighbour / Super Voisin
  • 114 Views
  • 6 replies
  • 0 Bravos

Resolved! updating payment info

My card is about to expire so I am trying to update my payment info in my account. The fields to input card number, CVC, and expiry however do not allow me to type in them. Only the postal code field is live. What on earth? How do I update payment in...

horsegentler1 by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

overcharged

You charged me with $22.05 the same as written on the original contract till last April 22, 2024. However, you charged $26.25 on May 22, 2024. But I've never asked you that I would change my plan. I cannot understand why this happened.

abc_joon by Great Neighbour / Super Voisin
  • 119 Views
  • 5 replies
  • 1 Bravos

changing subscriptions

I am a current Public Mobile subscriber. Is there any way to change my subscription to one that says it is for new activations only.

Arvid by Great Neighbour / Super Voisin
  • 105 Views
  • 4 replies
  • 0 Bravos

Can't login

Trying to port number and not able to receive texts to unlock full access?

Bethanito by Great Neighbour / Super Voisin
  • 50 Views
  • 3 replies
  • 0 Bravos

can't access the account

I set up new phone plans for my parents a week ago. The new SIM cards came the other day, and I was setting up the accounts on Sunday. My mother's account went with no problems. When I tried to set up my father's account, we couldn't log into his Gma...

Bobjimmy by Great Neighbour / Super Voisin
  • 52 Views
  • 3 replies
  • 0 Bravos

Number Not In Service --- Should Have Gone To My Voicemail

Terrible service for last few weeks. Many dropped calls at random intervals. I have experienced a new problem today. My phone was ringing. I couldn't get to the phone. After few rings, it should have gone to the voicemail but it didn't. Caller who wa...

Omer2023 by Great Neighbour / Super Voisin
  • 66 Views
  • 2 replies
  • 1 Bravos

change credit card info

I look after paying my mom's phone.. need to change cred card info .. I can log into her account but I am not near her phone to get the security text .. how can I make the change without getting the security text code 

zzz99 by Great Neighbour / Super Voisin
  • 65 Views
  • 2 replies
  • 1 Bravos

Voicemail password not working

I tried to set up my voicemail password like the automated voice said but it always says "invalid password" no matter what I put. How do I set up my password?

Mel24 by Great Neighbour / Super Voisin
  • 45 Views
  • 1 replies
  • 0 Bravos

Will the Light Phone 3 be compatible with PM?

B1, B2, B3, B4, B5, B7, B8, B12, B13, B14, B17, B18, B19, B20, B25, B26, B28, B29, B30, B38, B40, B41, B42, B48, B53, B66, B71, N1, N2, N3, N5, N7, N8, N12, N14, N20, N25, N26, N28, N29, N30, N38, N40, N41, N48, N53, N66, N70, N71, N78According to th...

Question about ending a prepaid plan

Hi,My bill went up by 66% because of the new 'rewards', nice gift to a loyal customer thx a lot! I had the cheap prepaid plan. Do I just stop paying and everything will cancel automatically or do I need to do other things?Regards

EtienneO by Great Neighbour / Super Voisin
  • 125 Views
  • 5 replies
  • 0 Bravos

monthly bill

my monthly bill has gone up. I need to speak to someone with Public Mobile 

geomyra by Great Neighbour / Super Voisin
  • 84 Views
  • 3 replies
  • 2 Bravos

How to refer a friend

Good day!My friend has my refer number, but he doesn't understand how to use it. How  can he get a sim number from public mobile and when and how he can use my refer number. Thank you.

Jyasmin by Good Citizen / Bon Citoyen
  • 95 Views
  • 6 replies
  • 0 Bravos
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