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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

need a reset

My umidigi phone wont get data since I had to do a factory reset, this has happened before and it worked after it was reset on the public mobile side. same when i first bought it.

Sim Lock

I want to lock my public mobile sim card so somebody who stole my phone cannot pull out the sim card and put it in another phone to use it and retrieve my data. What is the pin I need to use to do this.

plan change

i want to change my plan to a lower plan why i can not do that

New iphone 17

I want to transfer my phone number from a sim card to esim

Re: Error with subscription, phone number transfer

Hi - during phone number transfer I input an incorrect account number from previous provider. Could you share the number to contact the porting assistant? Thank you

Verification codes

i sold my phone and I need to cancel my subscription but i don’t have access to the phone number they are sending me the verification codes help

Will my plan work in Mexico

I am going to Mexico and know my plan indicates US and Mexico. Can I call Canada at no charge?

transfer esim because the other phone does not work

transfer esim because the other phone does not work so need to be able to do a new esim

Emergency call only - CS agent

i need help to get my phone working ,not sure but i can only make emergency call only , and something to do with the network

data

No matter where I am my data seldom works. Please tell me why this is. I paid for it

Re: Customer support agent

Hi...I need help for a family member whose six digit code gets sent to a different phone number

Reward Points

When my husband tries to access his reward points in his Public Mobile account he is redirected to my reward points (in my account). Is this because our accounts are tied together? I thought that our reward points would be separate? Please clarify. T...

Weird beeping when answering incoming calls

Hello,New customer for Public Mobile. When answering incoming calls, it has that 3-tone beeping noise, similar to those, "this call cannot be completed".... throughout the entire call. Only for incoming, not outgoing. I have restarted, but doesn't...

APN SET UP

I am having trouble making my data work in mexico. I was told to set up an APN but I don't know how. Anybody have any ideas? Thank you

Network unavailable

Network unavailable. Tried all the tips.

Resolved! Install eSIM in new Samsung phone

How was this resolved? I have the same issue

US Roaming

Good evening y'all!So I'm about to embark on a trip to the States tomorrow and I just purchased the 15 day US roaming package. I looked in my usage to see if it was there and the call/texting was but not the data. It's telling me the data isn't compa...

Esim showing wrong number

I recently started a PM service with an esim while keeping my Fido service with a physical sim. A week later I successfully ported my Fido number over to PM. Calls and texts work correctly however my esim still shows the original temporary PM number....

Missing messages via RCS

I'm frequently missing messages on RCS with an Android Pixel 5. I will often return to a conversation maybe a day later and find that a sent or received message is missing. For example, someone sent me a contact card, I saw it, but I couldn't get t...

Data usage

I've received a teaxt from Public Mobile saying I've used up my 50GB of data but when I check my usage on my account, there's no way I used that much data. I don't understand what's going on here? I've just bought a new iPhone but that shouldn't have...

US Roaming - Talk Text (15-day) VS Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days)

My daughter has a regular public mobile here in ontario of $30 a month, she is going down to Florida fro 7 days, so i told her to get the ADDON by logging into her account and picking but she said there are 2 options1. US Roaming - Talk Text (15-day)...

Refund

I just subscribed to a plan and I am not able to activate it on my phone. How can I process a refund please?

Log in issues

My mother in law who bless her sould is not technical at all. Signed up for public mobile with her email and transferred her landline to PM, now she can’t receive emails from PM to log in and when we ask for a otp to her phone it creates a error. I n...

Resolved! messages

How come my messages come in in written form sometimes and not others. im missing messages with this inconsistency ? Help

Resolved! Mexico plan

Is the Canada US Mexico plan good in Mexico or just to call Mexico from Canada?

Calling

I changed the Apple ID on phone and now I can’t make out going calls have e sim

Error with subscription, phone number transfer

My transfer stopped mid way. Now when I try to do it again it says my phone number is no longer valid

Can’t receive calls but can get texts and dads

I signed up for my trip to Mexico. I am there right now and my family can’t call me, they get an error message saying that the call can’t be completed. I can make calls, get text messages, and I have access to data. I transferred my old number. This ...

sync old phone with new phone

I am unable to send attached pictures in messages

How to contact PM porting team?

I am porting out from PM to Fido. I tried inputting my IMEI but the request failed. I called Fido support and they updated request with my PM account number. I still haven't received any authorization text 30 minutes later.Fido called me and requeste...

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