Community

Did Public mobile change the $40 plan to include less data?

Back in late October, I subscribed to a $40 15GB plan at 4G speed. I recieved a thank you response and confirmation that the plan would be applied in December. Up until now, I believe the 15GB 4G was applied. I got a text message saying that 75% of m...

Monthly plan

My monthly plan got changed to a different plan and I didn’t make any changes. How do I go back to my original plan?

auto pay management

I lost my SIM card

I have recently lost my SIM card. Can I buy a new SIM card but still keep my old phone number?

shopping card - can't log in

I pick out the phone I want and then go to the shopping cart. I can enter in the information but I was hoping if I signed in it would retain connection. I can not log in with my account ID nor my community ID when going to the phone and selecting iPh...

my phone is deactivated

please help 

US add-on not working

I purchased a US add-on and was charged but it’s not working on my phone. I had previously purchased the same add-on and it worked fine.

Why have I, along with many others been cut off?

My phone always tells me when I need to top up my minutes with a text msg, and suddenly I couldn't call anyone. I cant even CALL *611 so please explain what is going on. This is not fair to all the customers buying phone minutes and not being able to...

*611 not working to Top up

I am trying to top up as I do usually every month with a voucher but *611 not letting me enter the 12 number PIN

VoLTE on Samsung Galaxy S10e

I received a text from PM today saying that my phone supports VoLTE. It's a Samsung Galaxy S10e running Android 12. According to some websites, there should be a switch under Settings > Connections > Mobile networks to turn VoLTE on and off. On my ph...

Locked out!

My credit card number registered with my public mobile account has changed, but I cannot get into my account to fix this, given that the security authentication requires I retrieve a code sent to the outdated email address associated with my account....

WinBack Offer/Regain Referral Credits

Hey there, I'll happily post this publicly since I used to use the original Public Mobile after the Telus purchase, community years before the upgrades/changes. Curious to know from staff if there is some kind of WinBack offer for ex-contributors. As...

cant log in to my account

I am able to request and get a change of password and it still wont let me into my account. I need to get a service ticket to have someone reset my account

Dropped calls

I am all of a sudden having dropped calls or unable to get through in some numbers

confirm current plan how many data I can use per month?

I had received the message concerning about my plan had been renewed? What is the option of my new plan now? data 1024mb at 3G speed, $22.05 per month? Please confirm. Thanks.

Need to pay with a voucher for new activation

I just got a new dim card, but to activate the new number the system is asking me to made a payment with a credit or debit card, but I just have a voucher payment, and since the system font have this option as a payment I cannot activate Sim card, pl...

*611 DOESNT WORK

*611 DOESNT WORK 

Top up

I added 20 to get more data it's asking for my pin. I don't remember it

*611 not working

Can't call *611 just hangs up tried switching phones and does the same thing went a bought a new sim card but can't figure out how to transfer my public mobile account to the new sim card

*611 not working can even do any calls

*611 is not working and i can use my voucher pin to load up my account please fix it !!!

US data roaming doesn't work and is eating up funds

Stranded in a foreign city without data roaming, purchased data roaming plan, set the APN as instructed, checked my phone model - but it doesn't work!!! Although it will show I am using data - I am getting zero benefit from this. It isn't even connec...

Code Puk

How can i have my code PUK

No Data

I got a Public Mobile account and the phone service and text are working okay but still saying that I have no data.

I have pin to pay my bill

Hi I am trying to put my pin in to make a payment but each time I put in *611 or 611 the line hangs up! This has never happened before. Please help

You're charging me the wrong tax rate, how do I correct this?

Just noticed that I've been getting charged Nova Scotia tax rates when I should be getting charged British Columbia tax rates (as is my CC billing address). How do I fix this? I've re-added my credit card (2 months ago) and no update. I'd like to tal...

Frustrated

I cannot get a hold of *611 to apply my pre paid card it keeps hanging up on me