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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Security code

I have to update my current number. Security code always goes to the old number 

rozahusseini by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

data usage does not add up

data has been turned off to my phone saying i have used 60gigs (what is in my plan) going into my account under data usage and adding all the transfered data numbers up does not equal anything near the 60gigs in my plan and the data tracker on mky ph...

stewfrei by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos


I payed already payment history dec 9 but service not working  

Vitor2 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Switching from $25 plan to $34/25GB Plan

Hi, guys,I’m currently on the $25 monthly plan but am considering switching to the promotional $34 25GB plan.If I switch over, will I still keep my public rewards? I currently have $9 in monthly credits.Also, can I switch back to the $25 plan at any ...

Locked out for month or longer

How do I log into my account that I been locked out of for so long. Tried changing password still can’t log in. I’m currently using my wife’s account I ant sign into anything 

Cin2 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


I mistakenly manually paid my monthly subscription instead of the auto renewal with my posted credit card as o didn't know it was to be auto renewed this way. Will I be charged again via  auto renewal on Dec 13th?

Mrzerographic by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

order number

Where can I get my order number to submit a ticket. I did not receive it via email

thierryw by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Plan renewal

My plan didn't appear to renew properly today. Or there was an unauthorized charge to my account to purchase extra data on November  20My plan right now states I have 1GB of data available, but plan is not active. I can not used my phone to make phon...

Avahamilton by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

People can’t hear me for first 10-15 seconds of phone calls

For the first 10-15 seconds of every phone call, I can hear the other person perfectly fine but they can’t hear me at all. Like I’m on mute. Happens with both ingoing and outgoing calls, both indoors and outdoors. I tried putting my SIM card into ano...

NoThx by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Got overcharged and want refund

Hi,  I have bought a plan and at the account activation my account was already blocked due to unresolved payment issue.  I then had to buy a new plan in order to use the service and now need a refund. How can actually best communicate this to Public ...

Morris123 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

SMS status in My Account

What is the point of PM counting my SMS when they are unlimited? And, BTW, I did NOT do any 'international texting'. 

Yummy by Mayor / Maire
  • 5 replies
  • 1 Bravos

Transferring Numbers and Cancelling Plans

Hi, I recently transferred my phone plan and number to Fido, but I’m not sure if my plan here is cancelled or if I will be billed or what’s going on. When I go on “My Account”, I don’t see any billing history but instead ads on why I should subscribe...

Sobia by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Not able to make call and getting 6UT1 message.

For last 3 days, I am not able to make any outgoing call, however I can receive a call. When I call any number I get message 6UT1. Restarted the phone, Changed the SIM slot, restart the network too, but nothing worked.  

Cole21 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Public Mobile app not compatible with LG G4?

Hi allI am trying to complete the activation of my new service and I cannot download the Public Mobile app on my phone, Google Play telling me that it will not work on my device! Any idea on how I can solve this issue?Thanks a lot!

Pierre-André by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Points Contests

Hello everyone,I recall seeing, about a year ago, contests/jackpots whereby you could an iPhone or Samsung phone.But it seems for the past 6 months, there's been none of these contests.Any plan to re-instate them?many thanks and good dayRAUL

Raul_Davalos by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! No referral credit for either account

Hi, I used the referral code when signing up but neith the referrer or myself got the 10 dollar credit. Also the referrer is not getting the 1 point per month. How do we resolve this? Thanks!

Resolved! esim sign up

Hi, I signed up with Public an created my account using the esim option, but upon setup I receive the following error:"Phone is not ESIM compatible. You've currently purchased an ESIM along with your subscription. Unfortunately this phone is not ESIM...

stitzm by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Previous Carrier

Hello,I've switched from BellMTS to Public Mobile last month and I phoned BellMTS and my account there is still active. Have I skipped a step? Can you cancel my account there?Thank you,Angelika 

Re: iPhone 7

I just purchased a public mobile account/package and SIM card. Currently with bell. Bell says my phone (iphone7) is unlocked but still can’t get public card to work. Can someone help ??

Cory-J by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

USA Add On

Can anyone clarify if the USA add-on for ‘talk and text’ allows a Canadian traveller to SMS text (send and receive) a Canadian phone while in the USA??? It says it offers USA talk/text but I need to confirm I can communicate with Canadians by sms whi...

Ported number over a week ago. Cannot receive Calls or SMS

Hello,I ported out my number and switched to Public Mobile during the Black Friday deals. The transfer was successful. I can call out and send our text, but I cannot receive any incoming calls or SMS. I have data as well.On a physical SIM. When I cal...

JJJ7 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Koodo Prepaid Number Transfer

I don't know how to transfer my Koodo prepaid number to my new Public sim. I already activated the sim with a new "temporary" number, but not sure what to do now. @CS_Agent I put in a ticket already but I haven't received a reply

philwebster by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

suspended account

I suspended my account but was still charged the full amount. How does the suspended account work

Harb77721 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos
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