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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1740 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30187 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41877 Views
  • 185 replies
  • 29 Bravos

Resolved! $39 US-CANADA-MEXICO plan

@All Hi. I'm a new subscriber, and I had a question. For the $39 US-CANADA-MEXICO plan, does it include roaming for calls, txt and data in the US, as well? While in US, can I call US and Canada phone numbers without extra charges? What towers does it...

Joe233 by Great Neighbour / Super Voisin
  • 67 Views
  • 2 replies
  • 0 Bravos

50gb of data used over night?

I renewed my plan and r Yt hung was working good untill the next morning I woke up to a message saying I’ve used all my data, idk how it’s possible to use 50gb of data in that time let alone while asleep… any how my phone setting say I’ve used 15 but...

Caydanb by Great Neighbour / Super Voisin
  • 120 Views
  • 5 replies
  • 0 Bravos

Mexico

We have the Canada US Mexico plan. My wife is in Mexico now and connot connect to the Telcel network there. Has anyone had a problem like this? She is in Oaxaca.Her friend is with Freedom and has had no problems.

Denwood by Great Neighbour / Super Voisin
  • 128 Views
  • 5 replies
  • 0 Bravos

5G subscription with 4G phone data speeds

i have a 5G subscription plan & am currently using a 4G phone. Assuming I can only get 4G speeds, which is fine for the moment. What should my 4G speeds be. I'm thinking 50 Mbps max & usually 30Mbps on average according to speedtest.net is a bit low....

Xopher by Great Neighbour / Super Voisin
  • 60 Views
  • 1 replies
  • 0 Bravos

Re: Login to my account

I was paying my account by automatic debit and now I can't use my phone because it says payment is overdue...I can't understand that ???

Gary51 by Great Neighbour / Super Voisin
  • 84 Views
  • 1 replies
  • 0 Bravos

Voicemail

Long press 1 for voicemail not working.   this is what I get

Screenshot_20250214_191558_Phone.jpg Screenshot_20250214_191610_Call settings.jpg Screenshot_20250214_191654_Call settings.jpg
NathanPardy by Good Citizen / Bon Citoyen
  • 229 Views
  • 19 replies
  • 0 Bravos

Number transfer issue

I input the number wrong when I try to transfer it to Public so I can not receive any message and complete the transfer. Please let me know what I do to fix it.

DAICHEN by Great Neighbour / Super Voisin
  • 55 Views
  • 1 replies
  • 0 Bravos

I need to speak to an admin

I had my payment taken out of my account but my phone is acting as if it had not been paid for. I cannot find anyone to speak to.

Adreia1 by Great Neighbour / Super Voisin
  • 62 Views
  • 2 replies
  • 0 Bravos

Transferring My eSim Number to a New Phone

Hello,I have just gotten a new phone which came with a Rogers Line from my Office, I want to transfer my eSIM from Public Mobile to this Line, and I would appreciate how to proceed with this. Thank you

Hardey by Great Neighbour / Super Voisin
  • 158 Views
  • 7 replies
  • 1 Bravos

esim

I currently have a telus mobile account with phone number.  I just set up an account with Public.  Can i simply buy an e-sim and it will use my current phone number?  And what if i take out the current sim, as i would be switching over to public, my ...

rustyrooster by Great Neighbour / Super Voisin
  • 69 Views
  • 3 replies
  • 0 Bravos

Completing registration on a CPE M55 modem

Hello, I am trying to get a CPE M55 Modem onto the network. I have a 5G Public Mobile(PM) SIM and the IMEI number.  PM wants me to download a google app.  That works if I am connecting a phone. However, I want to manually set up the modem to get cell...

Vinnygroid by Great Neighbour / Super Voisin
  • 65 Views
  • 2 replies
  • 0 Bravos

Esim to physical sim

Hi. My phone does not take esim, so I bought a physical sim. When I try to log in to PM account to change from esim to physical sim, it asks for a code sent by text message, but apparently I could not receive the text message with the esim so I canno...

Mikecanada by Great Neighbour / Super Voisin
  • 110 Views
  • 6 replies
  • 0 Bravos

Subscription

Hello I’m trying to set up an account for myself. I tried to add my TD visa debit card however it fails to process the payment. Just wondering  if anyone can help me out here. 

Penney03 by Great Neighbour / Super Voisin
  • 73 Views
  • 3 replies
  • 0 Bravos

Opened wrong new account

I signed up for Can/Us/ Mexico plan and I actually want the 5G60 GB for $39 . Can u please change the one I just signed up for to this lower plan ! 

Glenda71 by Great Neighbour / Super Voisin
  • 61 Views
  • 2 replies
  • 0 Bravos

switching to PM when not the account holder of other carrier

Looking to switch from Videotron problem is my mom is the account holder there and she has recently passed away. I would like to keep my number.  Is it possible to sign up and do number transfer for PM as normal? Do I need to go talk to Videotron fir...

Checkk by Great Neighbour / Super Voisin
  • 83 Views
  • 5 replies
  • 0 Bravos

Lost account

I had to open a new account because me old.one got hacked.how do I get my information like my plan and my points and stuff like that 

Darr4545 by Great Neighbour / Super Voisin
  • 53 Views
  • 2 replies
  • 0 Bravos

$19 subscription

 I want to sign up for the $19 subscription I originally had, however the only option is $29. How can I change back to $19?

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Resolved! My phone only goes to lte+ on a 5g plan and a 5g phone?

Hi so I have a 5g phone samsung galaxy s20 fe 5g a 5g Sim card as well as the 5g plan and in the 5g areas it won't change to 5g I've tried everything the internet has suggested It says its an error with Telus network or something I'm wondering if cha...

Rye88 by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 0 Bravos

Text messages not going through when phone is off

Hi there, it seems as though when I turn my phone off for work and turn it back on my text messages don’t come through. Sometimes I will hear the notification come through and even see I have a text message but when I open it up there is nothing ther...

Brownkd by Great Neighbour / Super Voisin
  • 62 Views
  • 2 replies
  • 0 Bravos

Resume subscription

Can I set a future date to resume subscription? Traveling now but I know when I go back home.   Thanks

gr8mtl by Great Neighbour / Super Voisin
  • 84 Views
  • 4 replies
  • 0 Bravos

HELP No inbound or outbound call in the US.

I am in the US and my phone won’t call out or accept calls. They have told me to do the following. I don’t know what they are talking about “Can you please reset the device network settings and turn off on your device and tell us if your voice, text ...

mauigerl by Great Neighbour / Super Voisin
  • 83 Views
  • 3 replies
  • 0 Bravos

How to send the message here private?

For verification I need to answer questions, your agent wrote that I have to log in to community and answer the questions privately. How, I don't see this option in my app

Vika1818 by Great Neighbour / Super Voisin
  • 53 Views
  • 1 replies
  • 0 Bravos
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