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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13799 Views
  • 113 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25183 Views
  • 183 replies
  • 26 Bravos

How did my bill go up?

I have been a public mobile customer for over 5 years. I have been paying $11.30 per month after taxes. However, this month I was charged $16.95 after updating my credit card details on file. I don't understand why the price increased suddenly. On th...

Melnikr by Great Neighbour / Super Voisin
  • 13 Views
  • 3 replies
  • 0 Bravos

1 of 2 phone won't work

 Hi all, I switched both my phone and my wifes at the same time to public from bell. My phone worked great after 30 minutes but my wife's phone after 5 hours still isn't working, I have to use my phone to write this as her phone won't connect at all....

Joshman89 by Great Neighbour / Super Voisin
  • 38 Views
  • 1 replies
  • 0 Bravos

Sim

Did not receive new SIM card. I already paid***@*** 

Aniljohn by Great Neighbour / Super Voisin
  • 40 Views
  • 2 replies
  • 0 Bravos

Can't access text or code

Hello both my previous service and Eversafe are sending codes to my phone, but my phone is being transferred so I can't access anything to sign in and activate my service. Help!

Sweetp131 by Good Citizen / Bon Citoyen
  • 67 Views
  • 6 replies
  • 0 Bravos

Re: Number transfer failed due to incorrect MEID

Hey @CS_Agent! I also apparently made a mistake during my request to transfer my number by providing the incorrect MEID for my phone and have been advised the process failed. How do I go about providing the correct information to successfully transfe...

Neilla by Great Neighbour / Super Voisin
  • 42 Views
  • 1 replies
  • 0 Bravos

Payment

Can I use pre-paid Visa card too pay ma Public Mobil monthly plan ? 

Stephanie37 by Great Neighbour / Super Voisin
  • 48 Views
  • 4 replies
  • 0 Bravos

New phone, old SIM - any benefit to switching to new SIM?

Some history:was on a 4G plan (old phone, old SIM) for years recently changed to a 5G plan, unsuccessfully tried the new "5G" SIM (phone couldn't make calls or access data) - i figured my old phone didn’t support 5G and/or Public didn’t support it an...

Resolved! system won't recognize voucher, what an absolute waste of time...

this is just getting better and better...Cannot pay my bill on the website, bought a voucher and system does not recognize thenumber they gave me... this process shouldn't be as painful as it's been, what is wrong with this company?if everything is a...

Paolo1298 by Great Neighbour / Super Voisin
  • 52 Views
  • 1 replies
  • 0 Bravos

Porting out away from Public

Why does Public not reply to new carriers porting requests? Has timed out 90 minutes twice now… without me ever getting a text from Public

Fraser_1985 by Great Neighbour / Super Voisin
  • 78 Views
  • 5 replies
  • 0 Bravos

I can't send send MMS

I have a OnePlus 11 phone and for the last 30 days, I haven't been able to send MMS or RCS messages through my Messages app. Is there a way to fix it?

Yossy107 by Good Citizen / Bon Citoyen
  • 42 Views
  • 3 replies
  • 0 Bravos

My son mobile , not linked in my referral friend,how come?

Good day All ,I have been with Public mobile for more than 10years,and my son mobile over than 2years, I had always been beta referral credit with my son mobile.However, in my last payment May17 2024, it was not linked. Please let me know how to redo...

Bilonda by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 1 Bravos

Wait times

I don't understand why it's taking so long to hear back from customer service. What is an acceptable response time? I understand there is a post saying response time is longer than normal but it's been over a week since I sent a message.

Dolphin12 by Good Citizen / Bon Citoyen
  • 68 Views
  • 7 replies
  • 0 Bravos

Error trying to Resume activation

Hi - I have been trying to activate a new account with an ESim and it gives an exception of:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I tried...

ZKlass by Great Neighbour / Super Voisin
  • 43 Views
  • 2 replies
  • 0 Bravos

Resolved! the system is just pathetic

been trying to pay my bill since yesterday and system won't let me,my credit card is working... after 100 try's who where declined for no reason \, bought a voucher on recharge.com for 39$ and only happento receive 30 on public mobile....

Paolo1298 by Great Neighbour / Super Voisin
  • 71 Views
  • 3 replies
  • 1 Bravos

Resolved! New customer

Just signed up and no verification code was sent to my old phone number being ported from Roger's after I installed the ESim moments ago @@links to members 

TimmyS by Great Neighbour / Super Voisin
  • 48 Views
  • 1 replies
  • 0 Bravos

Wifi Calling

I am unable to get wifi calling to work.does PM support wifi calling?  My parents live in a rural area with no service.  I am hoping PM supports it so my kids can call my cell phone.  

Dropped calls

Hey Everyone. When anyone calls me from a 705 area code and I answer the call gets dropped and if I don't answer they can't leave me a voice mail as it hangs up on the caller Its only from 705 area codes, all others are okAny help would be appreciate...

robbie101 by Good Citizen / Bon Citoyen
  • 42 Views
  • 2 replies
  • 0 Bravos

Resolved! New 50GB

Does the new 50GB, $34 a month plan include all the Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?

BigLee by Great Neighbour / Super Voisin
  • 56 Views
  • 2 replies
  • 0 Bravos

Resolved! $19 monthly plan for existing clients- Is it only for 3 months?

Hello,I am a bit confused with the new changes on rewards programs and all that jazz. Now, I changed my $25/month plan to the promotional $19/month for existing clients. Somewhere here I read that $19/month will last for only 3 months and the go to $...

Yesmil8 by Good Citizen / Bon Citoyen
  • 119 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming without purchasing a plan

I'm near the US border and my phone thinks I'm in the US. I've been able to get LTE here without issue, but I never purchased a package for US data. Am I going to get charged for this? Can I retroactively buy a package that will cover me when I retur...

DanielDP by Good Citizen / Bon Citoyen
  • 149 Views
  • 10 replies
  • 1 Bravos

Payment

Hello my exp dates ony credit card is due to expire when I put the Exp date in it's saying try again later the number is the same only the Exp date changed 

Marieosmond1 by Great Neighbour / Super Voisin
  • 42 Views
  • 2 replies
  • 1 Bravos
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