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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2392 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4168 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35184 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47166 Views
  • 182 replies
  • 30 Bravos

Why can't i access my account

I put in my email address and it's someone else name.You say you want me to update my cc info but won't let me do it

Charlamax by Great Neighbour / Super Voisin
  • 27 Views
  • 4 replies
  • 0 Bravos

Lost data service

I recently Purchased a new eSIM card and my phone wouldn’t except it now I can’t get back into my old phone and it’s only giving me SOS

PamelaMunc by Great Neighbour / Super Voisin
  • 22 Views
  • 2 replies
  • 0 Bravos

Voicemail

I cannot access my voicemail messages 

Starvin by Great Neighbour / Super Voisin
  • 36 Views
  • 3 replies
  • 0 Bravos

Unable to complete registration

Hey, I’m a new customer. I paid for my subscription and ordered an eSIM. Got an email prompting me to download the app and complete my subscription. Getting to the page where it says “Your device doesn’t support an eSIM” and can’t get beyond that. Un...

Alexey23 by Great Neighbour / Super Voisin
  • 49 Views
  • 5 replies
  • 0 Bravos

Resolved! Can text/data, while cannot call

Sending/receiving messages is fine;Data is fine; However, when I call, it seems to be ringing but with no sound; when people call me, I will lose my 4G/5G signal and data temporarily, but I cannot receive the call and after long waiting they will ent...

benjamin3344 by Good Citizen / Bon Citoyen
  • 44 Views
  • 7 replies
  • 0 Bravos

i need the company to port my # and setup account

- I'm unable to log into my accountI switched over last friday may 16th and the first thing Public did was take my money ($35 plan).I thought everything was done but i cannot get into my Public account. sends me an email for 2FA then apparently needs...

Imnewhere by Great Neighbour / Super Voisin
  • 32 Views
  • 1 replies
  • 0 Bravos

Unable to Call

Hello,I'm located in Washington and I am trying to make a call to LA but my call won't go through, not even a ring. How can I fix this? Sincerely,Michael

MichaelJ3 by Great Neighbour / Super Voisin
  • 72 Views
  • 5 replies
  • 0 Bravos

Payment

Trying to renew subscription.  I’ve tried a couple cards for payment and it keeps saying can’t process payment, please try again later.   Nothing is wrong with the cards.   What else could be the issue?   

Deedee23 by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

Data almost used up in 4 days

I received a message from public mobile this morning stating I used 15G out of my 20G of data which renewed on may 16. It has been less then 4 days since my data renewed and I can't see how I used 15 G in that amount of time since I didn't do anythin...

Caper862 by Great Neighbour / Super Voisin
  • 43 Views
  • 3 replies
  • 0 Bravos

Unsubscribe

I would like to know if I can’t get the refund payment even though i didn’t use the service of public mobile? 

Yhelly by Good Citizen / Bon Citoyen
  • 110 Views
  • 12 replies
  • 0 Bravos

Sos

Put in sim and getting sos

Patannw by Great Neighbour / Super Voisin
  • 65 Views
  • 6 replies
  • 0 Bravos

can't change or cancel my upcoming subscription on renewal

tried to cancel, or change my upcoming subscription on renewal date  both online and mobile app.  Both were unsuccessful.  Online response never comes back, session timeout. Mobile app came back with error, or asked to update payment method. It's fru...

Nat80 by Great Neighbour / Super Voisin
  • 51 Views
  • 3 replies
  • 0 Bravos

SUPPORT

Hi I need to contact to some support agent, how can i do it? or can any live agent call me back?

Avetik by Great Neighbour / Super Voisin
  • 70 Views
  • 6 replies
  • 0 Bravos

Resolved! 0.78 GB behind at the start of every billing cycle

So something I noticed last month is that I checked my data as soon as I started my phone on the first day of billing cycle. Data counter showed I had used 0.78 gb. I knew I hadn't used any data and double checked my phone's data counter to be sure. ...

Carpenter1986 by Great Neighbour / Super Voisin
  • 61 Views
  • 2 replies
  • 0 Bravos

Unhappy

Cant login. Can't get help. Can't use my phone. I've been hrs dealing with this. I wish I never switched my service now.

Trish379 by Great Neighbour / Super Voisin
  • 182 Views
  • 11 replies
  • 0 Bravos

Need puk code.

Hi Support,could you please email me the puk code? My sim card is locked.thank you

Emily555 by Great Neighbour / Super Voisin
  • 52 Views
  • 2 replies
  • 0 Bravos

app

App not working and cant activate my account.What am i supposed to do.  

Olindo by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Cancel Add-on

I accidentally purchased (using reward points) an Add-on that I already had in my subscribed plan. Can I cancel it?Thank you!

maggiemak by Good Citizen / Bon Citoyen
  • 61 Views
  • 3 replies
  • 0 Bravos

Q8 4G GSM GPS Tracking Device

My Q8 4G GSM GPS Tracking Device does not detect GSM. Can anyone tell me if it's compatible with Public Mobile? Thanks.Product name :Q8Support LTE-FDD/LTE-TDD/GSM wireless communication,Support GPS, Beidou, AGPS, LBS,WIFI,chip Main control chip: ASR1...

Papa316 by Great Neighbour / Super Voisin
  • 75 Views
  • 4 replies
  • 0 Bravos

Data not working

Got a new phone and put my SIM card in and the phone and text work perfectly but the data isn't working at all. is there anyway I can fix this, do I have to buy a new SIM card?

Pgoff2 by Great Neighbour / Super Voisin
  • 47 Views
  • 2 replies
  • 0 Bravos

Resolved! Need to re select a physical SIM?

Hi everyone, my husband accidentally selected esim, and went through, paid and now is on the activate step.Unfortunately his phone isn't e Sim enabled. Sk he can't go forward. But he also can't gk back to select a physical Sim. Does anyone know how t...

Lynn987653 by Great Neighbour / Super Voisin
  • 82 Views
  • 4 replies
  • 0 Bravos

International plans

Hi Public Mobile,I would like to inquire about how it would work to use my cell phone internationally outside of Canada? Would I require a new SIM card or another plan? Thanks,Tia

Tia_777 by Great Neighbour / Super Voisin
  • 93 Views
  • 5 replies
  • 0 Bravos

Using iPad to make calls. (No SIM slot on iPad)

I use an iPhone with a Public Mobile SIM on a Canada/US/Mex plan. I want to purchase and use an iPad (No SIM) to connect to my iPhone and make calls. • Does Public Mobile allow a “No SIM” iPad to connect to my iPhone and place calls?• I am not sure, ...

Zolphox by Good Citizen / Bon Citoyen
  • 151 Views
  • 13 replies
  • 0 Bravos
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