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Forum Posts

Payment

Payment not going through

Rifaatj by Great Neighbour / Super Voisin
  • 10 Views
  • 1 replies
  • 0 Bravos

data usage maxed

i payed my bill and by the time my plan reactivated it said my data was all used, i have everything shut off so no data gets used, ive rechecked settings several times and everything is off still the only cellular data permission i have is for public...

Rryan1988 by Good Citizen / Bon Citoyen
  • 31 Views
  • 5 replies
  • 0 Bravos

EIMI number

I would like to get EIMI number to unlock the phone.

Twocookies by Great Neighbour / Super Voisin
  • 33 Views
  • 4 replies
  • 0 Bravos

My payment was accepted. Why won't my plan activate?

Last month I had to suspend my account because my phone was stolen. Today I bought a new sim card for a new phone, and reactivated my account. I received a text saying my payment had been received, and my account shows a surplus balance and zero doll...

Irate by Great Neighbour / Super Voisin
  • 53 Views
  • 8 replies
  • 0 Bravos

Friend Rewards

We activated our account and forgot to use the refer a friend code, can we apply it after we activated our account?

justdave3 by Great Neighbour / Super Voisin
  • 36 Views
  • 3 replies
  • 0 Bravos

no service

I had my phone the network not in service from last night 9:45pm until now. Because some one hack to my email account and disable my network phone service provide(email is my .please let me know to get back the service even thought some retailer try ...

Vuthinh by Great Neighbour / Super Voisin
  • 49 Views
  • 6 replies
  • 0 Bravos

My port didn’t work

My port didn’t work and I no longer have my old cell phone SIM card. I did contact my previous provider and they opened the number so it can be ported.

Tessatext by Great Neighbour / Super Voisin
  • 41 Views
  • 3 replies
  • 0 Bravos

Monthly Invoices Required

Hello. I am the primary account holder for my son.He requires monthly invoices to submit for reimbursement.I was informed that I had to make the request because the Profile and Account Details are under my name.He requires invoices for April 2022, Ma...

hamhea by Great Neighbour / Super Voisin
  • 72 Views
  • 6 replies
  • 0 Bravos

Customer service

I have been waiting for over an hour and sent multiple tickets with no response. Starting to get extremely frustrated. Is there any way to contact someone directly that can actually assist me

Kjtoffle by Good Citizen / Bon Citoyen
  • 125 Views
  • 17 replies
  • 0 Bravos

US roaming

If I wanted to America for 30 days than can I buy 1gb add-on 3times together? Or i have to buy one by one?

ZULFIKARALI by Great Neighbour / Super Voisin
  • 65 Views
  • 5 replies
  • 0 Bravos

Resolved! What's the 500 one-time Int'l LD bonus 0 / 500 MIN?

I saw 500 one-time Int'l LD bonus 0 / 500 MIN in my account. What's it? Is it 500 minutes international call?I also bought a 200 min US and Canada Long Distance add on. If I use up my minutes in the plan, which add on minutes will be used?What's my m...

yanxi by Good Citizen / Bon Citoyen
  • 125 Views
  • 11 replies
  • 0 Bravos

Resolved! Number change

I just changed my number online how long does it take to work ? 

Kjtoffle by Good Citizen / Bon Citoyen
  • 206 Views
  • 18 replies
  • 0 Bravos

How to find a cell?

i introduced my friend use public mobile, however, he lost his phone, just wondering is that possible public mobile can help to find his phone?

andreweliu777 by Great Neighbour / Super Voisin
  • 59 Views
  • 6 replies
  • 0 Bravos

Baffled

I’m wondering if I’m a member. I’ve ordered a phone with a SIM card and am registered through e mail however don’t know password or how to join really

Thelyran by Great Neighbour / Super Voisin
  • 54 Views
  • 5 replies
  • 0 Bravos

Resolved! How does one identify PM credit card charges.

We have 3 active PM plans all linked to one credit card. Would like to know how to identify charges for each PM account. On the card statements there is no reference to the PM cell numbers or PM account numbers.

Beer by Town Hero / Héro de la Ville
  • 65 Views
  • 5 replies
  • 0 Bravos

My mother locked out

My mother tries to sign in and cancel her contract , but unsuccessful, and eventually locked out.Her name in M. G,her cell no. Is (902xxxxxxxx).she forgot her pass word and secret questions.Please help me.

MasoumehGh by Great Neighbour / Super Voisin
  • 49 Views
  • 4 replies
  • 0 Bravos

Suspended account/New card for Payment

My daughter has a public mobile phone and my credit card pays for it. My card has expired and I need to add a new card for automatic payment but she did not make an online account and now her phone has been suspended. So we cannot make a new online a...

Ev2006 by Great Neighbour / Super Voisin
  • 70 Views
  • 6 replies
  • 0 Bravos

Promotions

Hello @J_PM, Does anyone know if there are any promotions, discounts, or data gifts for the $25+ plans? Haven't seen any in a while. Noticed Public Mobile use to give away add-ons during some special days of the year. @Eliza5

Eliza5 by Model Citizen / Citoyen Modèle
  • 118 Views
  • 10 replies
  • 0 Bravos

Resolved! redemption add ons

used rewards for 1000 min canada wide minutes. When my regular minutes were used up these did not kick in. Is the idea that when I use up my canada wide minutes these add on minutes then kick in.

cwickert by Good Citizen / Bon Citoyen
  • 112 Views
  • 16 replies
  • 0 Bravos

How to get PUK code?

I recently activated my new SIM card, and my old device is asking me for a PUK code, where can I get that?

agustin by Great Neighbour / Super Voisin
  • 51 Views
  • 5 replies
  • 0 Bravos

Transfer number - no access to text or email (stolen phone)

Hi, My phone and my laptop got stolen a week ago. Consequently, I have been locked out of my google account (and thus of my gmail) because the two-step verification requires me to receive a text code on my phone (stolen...) or to my email (of which I...

Simon911252 by Great Neighbour / Super Voisin
  • 53 Views
  • 2 replies
  • 0 Bravos