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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting / transferring phone number

I ported over my previous number from Telus. In my public mobile app it shows me my previous, Telus phone number (success) but when I send text messages, it’s still from the newly generated public mobile phone number, not my Telus number which I want...

Sms service not working

Hi , I have trouble for my sms service , I’m not gone get any sms.

Can't use my phone for calling

Today I can't use my phone on calling in and out. What is the problem with it?

E sim request

Hi, I'm currently using a physical SIM card and want to switch to an eSIM because I changed my phone. Could you please guide me through the process?

Sim card can't be read

show,Suddenly, my phone was not able to receive or make any phone call. I messaged the CS_agent and got a new sim card. But, now my phone shows no service and can't read the sim card. I tried other carrier sim card and it works!! If anyone know what'...

Resolved! About the SIM card shipping

Hello,Today I open an account and ask for a SIM card shipping. But I found the SIM card will shipped by Canada post. Now the Canada Post is on strike. Will it affect my sim card shipping? I want to get the SIM card as soon as possible. How to deal wi...

Number not transferred

I'm frustrated with CS of public. They don't understand the problem. They have linked my new number (in process of transferring from Rogers)to my old closed public account and now I'm not able to use my number, neither on Rogers nor on public. Any h...

Resolved! $30 4G Can-Usa plan for existing subscriptions or new ?

Login in to my account , go to change subscription link , shows Canada-US 30.00 mo 4g 20gb data no mention its for new subscriptions either on website or the app .. website does indicate can switch to 90 day subscription ,, app does...

Changed Number

I changed my number then removed old number when it said I would receive notice by eversafe still no notice and new number works but says old number on sim

How can I save my number but change only cell phone operators to public mobile ?

Hi there How can I get my number saved and change only cell phone operator to public mobile?

Unable to change payment method

I’ve tried about 4 times today to change my payment method to my working debit card, the site is saying I an unable to change it at this time. Why is this? When will I be able to change it?

Upgraded subscription

I upgraded my subscription almost 2 months ago from 3G network to 4G. I am still just getting the 3G, which means today I did not receive the national alert test. I tried shutting phone off and turning back on but nothing changes. I have the IPhon...

Resolved! I get 2 MBit/s !!!!!!!!!!

I was on virgin mobile getting 50 Mbits/s on LTE only. Switched to public mobile to get faster internet and 5G with the 5g plan. Result: I am only getting… 2 Mbits/s !!!!!! and it says “LTE”. Tried different settings on my iPhone pro max like 5g auto...

Not Registered on Network

Ordered sim card and started subscription a few days ago. Received card yesterday, put the sim in. Can't make calls. Gives the subject line when I try.

Resolved! Nov 20 Alberta Alert test

Can anybody please confirm for me that they got the test of the Alberta alert system today.Nov 20 if you live in Alberta thx

Resolved! New 19/mo include calling Features: Call Display, Voicemail, Call Waiting, Call Forward, and Conf ?

Hi,Does the new 19/month plan (that has the 100 minutes long distance) include these:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingIt doesn't state it in the sub plan description.Please clarify thanks...

USA 15 days talk and text

I have 15 USA talk and text . Been here 8 days. I still can’t make voice call. Call ends.

term of contract

just verify the length of my contract term.

Cannot port my number

I just canceled my previous mobile provider and ported it to Public. But the phone line now doesn't work. The eSIM shows Public but no phone number assigned. Please help

FYI, PM Plans on Mobile App and on your Computer may be Different.

Resolved! Inquiry on Downgrade Plan to 1G

Once my service is on suspension, if I switch the SIM card to another account ID, which does not have any subscription under now, will I be able to select the 1G plan? Reason why is I want to downgrade current 6G to 1G plan, but the App seems not sup...

Apple subscription blocked changing region for public app

Hi, guysI have an issue with region changes on my iPhone and public app. I had a European Apple One subscription and canceled it, but the subscription will end on the 4th of December. After this date, I can change the country and grab the public app....

Unable To Call a Certain Number

I'm unable to call a particular number from my public mobile phone, it says the call cannot be completed as dialed, i have tried adding the 1 or removing the 1, it makes no difference. if i call this number from any other provider however the call go...

6 Days and number has not ported. Paying for Bell so I can receive calls and paying Public.

Six days no service from Public. Email confirmation was received from Bell last week. YES was replied. With public SIM in phone incoming calls go directly to Bell voicemail. Bell claims they have released the number and have checked with their techni...

LG Wine Smart D486

Are LG Wine Smart D486 phones compatible with public mobile?

Call drops right away when I try calling out and or call in

Re: Canada-US Plan

Can you phone u s. to can, and can. to u .s.?_-

Black Friday deals available for Existing Customers.

I suggest everybody check to see what black Friday deals are available.My family checked and there are some deals available.For me, I switched to a same priced $23 4G 6GB plan and received 100 minutes of international calling. My wife switched from h...

873xxxxxxx

hi,I just bought a SIM card and registered, i registered for a phone number but it is already a number in use. now I can't sign into my account to change the number. me and another person has same number (873)xxx-xxx

Port Number over from Number barn

I initiated a port from number barn 3 days ago and have recieved an email that the port out is processing. Also recieved an email from public mobile asking me to follow the link through the SMS, however I have not recieved an SMS since the number I a...

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