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iphone is disabled

I have not used my phone for over 3 months as I was out of the country.When I returned, I charged my phone but I get a message saying 'iphone is disabled'. I have been charged on my credit card for the phone even though I have not been using it.It is...

Minu by Great Neighbour / Super Voisin
  • 45 Views
  • 3 replies
  • 0 Bravos

Resolved! Add On Bonus

My account indicates I have 500 one-time Int'l LD bonus minutes. Will this cover roaming charges while I travel in the US.

Divit2 by Good Citizen / Bon Citoyen
  • 67 Views
  • 5 replies
  • 0 Bravos

sort Out my challenge

hi! Have an issue about my sim unfortunately before I started use it, I never registered it under my name, so what can I do to register under my identity???

Rodriguez by Great Neighbour / Super Voisin
  • 51 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing SIM card

Current SIM stopped working after last phone update. Purchased new SIM. Attempted to change the SIM number under my account settings, but every time I select “save changes” nothing happens. Please advise.

J4557M by Great Neighbour / Super Voisin
  • 54 Views
  • 4 replies
  • 0 Bravos

Account remains suspended even after payment

Hi my accound will not reactivate even after monthly payment. Last month everything was good, it hasn't been 90 days so why is my account suspended? I never had this problem before.

Cyrius720 by Great Neighbour / Super Voisin
  • 40 Views
  • 1 replies
  • 0 Bravos

Resolved! Long Distance

local calls work BUT Long distance does NOT please help

diger by Good Citizen / Bon Citoyen
  • 65 Views
  • 5 replies
  • 0 Bravos

Unknown number called me

Recently I've had an unknown (to me) number message me who knew some personal details about me. They've also called me numerous times in the middle of the night. They will not tell me who they are.Is there any way I am able to figure out who this num...

mellbarrie by Good Citizen / Bon Citoyen
  • 117 Views
  • 11 replies
  • 0 Bravos

SIM card

Activate SIM card - Everything works...Except calls coming in do not ring the phone-Calls are directed to the message box.Try the SIM card in another similar phone: same thing - no ring - messageHelp Help

Popette by Great Neighbour / Super Voisin
  • 113 Views
  • 8 replies
  • 0 Bravos

Login/account information

I was setting up my account, switching from bell. I transfered my number over. I can call out and text out, just can't receive phone calls in. It goes straight to my voice-mail. Also, it's not letting me sign into my account.

Jordanh20 by Great Neighbour / Super Voisin
  • 64 Views
  • 2 replies
  • 0 Bravos

Resolved! I Forgot my email account

Hi, I can’t have access to my account because I forgot my email account? How can I have access to my account? thanks

US Talk Text Add-On Purchased in Error

I'll probably have to eat this cost but is it possible to cancel an add-on you've purchased by accident? I bought a US Talk-Text add-on in error when what I wanted was a data add-on. oops.

Petemacw by Good Citizen / Bon Citoyen
  • 98 Views
  • 4 replies
  • 0 Bravos

No service

I can not make a call or receive call when somebody calls me it goes directly to voice mail. It has been 2 days since i switched the company

Natapita77 by Great Neighbour / Super Voisin
  • 84 Views
  • 3 replies
  • 0 Bravos

Resolved! safe messaging

Is it SAFE to give CS_Agent my PIN NUMBER regarding helping me with phone not able to make calls? He says he needs it along with my full name, phone number to identify me.

glen3 by Great Neighbour / Super Voisin
  • 107 Views
  • 6 replies
  • 0 Bravos

I cannot find my account

I have two Public Mobile phone numbers. I need to discontinue the second one. I cannot recall the email address associated with the second number, or the PIN. I know the plan I have and the phone number and the credit card used for auto pay. Help!

sharonbray by Great Neighbour / Super Voisin
  • 65 Views
  • 1 replies
  • 0 Bravos

Resolved! Reset Problem

Ok I've been trying for more than 72 hours and getting frustrated. I have tried everything posed to me.My question is can I unregister without losing my cell number and re-register again, or can I link or add my cell plan to my husband's account and ...

SilviaCA66 by Good Citizen / Bon Citoyen
  • 152 Views
  • 12 replies
  • 1 Bravos

Resolved! City list

Hi, I was updating my profile, in address section why Delta Or Surrey not listed? thanks

Delta001 by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone Line

Phone line not working 

Rahini by Great Neighbour / Super Voisin
  • 86 Views
  • 6 replies
  • 0 Bravos

Resolved! 611

is 611 down? I've been trying to top up my account and can not get 611

jadaxedwards by Great Neighbour / Super Voisin
  • 88 Views
  • 5 replies
  • 0 Bravos

Coverage

Is cellular coverage available in Cuba?

LHM1 by Great Neighbour / Super Voisin
  • 70 Views
  • 3 replies
  • 0 Bravos

Resolved! Picture sending only works when data is on through iMessaging.

I know that the subject has had many similar complaints and long discussions. My plan does haveUnlimited International Text and Picture Messaging.However have noticed that when I disable data on my iPhone basic text messages do sent without any probl...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 81 Views
  • 4 replies
  • 0 Bravos

Scam Calls on New Activation?

I just activated my new Public Mobile number and within hours received 5 unknown incoming calls from 4 different numbers all with the 206 area code. The duration of each call was 0:00 and there was no voice message left. I only found this when I chec...

Pat2023 by Great Neighbour / Super Voisin
  • 122 Views
  • 9 replies
  • 1 Bravos

VoLTE and Pixel 3a XL

Hello,My question is to anyone who already has VoLTE profile enabled and using Pixel 3a XL - does it work?I know that in official FaQ section of Public Mobile it is not listed as VoLTE compatible, https://www.publicmobile.ca/en/on/get-help/articles/v...

alexs20 by Good Citizen / Bon Citoyen
  • 183 Views
  • 9 replies
  • 0 Bravos