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Forum Posts

Monthly Invoices Required

I get reimbursed for my phone but am required to provide Monthly Invoices.How do I get Public Mobile to email them to me, or send me paper copies?It must be broken down clearly to show what I am getting billed for which month.Please advise.

RyanRacer by Good Citizen / Bon Citoyen
  • 52 Views
  • 4 replies
  • 0 Bravos

Public Mobile Plan Changed Without Approval

Hello,My plan that I signed up for was $15/month Unlimited Canada Wide talk. I just recently logged in and my plan has been changed to: $15250 MBdata at 3G speed- 30-day plan- 100 Minutes Canada-wide Talk- Unlimited International Text I never consent...

RyanRacer by Good Citizen / Bon Citoyen
  • 58 Views
  • 4 replies
  • 0 Bravos

Data

It shows data has been used when we haven't been using it. Early morning hours too. What could be happening?

Angel29 by Great Neighbour / Super Voisin
  • 51 Views
  • 3 replies
  • 0 Bravos

sim card stopped working

hi, my sim card seemed it stopped working. i tried a different sim card on my phone and it was working. i was trying to add money into my account and it wont work at all!

Resolved! Cancel Plan

Hello, How do I cancel my plan?Thanks

Sim2021 by Great Neighbour / Super Voisin
  • 75 Views
  • 1 replies
  • 0 Bravos

payment

i have auto payment and i had to cancel my credit card and am waiting for a new one. my payment is suppose to go thru before i get my new card… will my phone stop working? what do i do

joseecowan321 by Great Neighbour / Super Voisin
  • 86 Views
  • 5 replies
  • 0 Bravos

Resolved! Service

Is public service down? I can't receive or make phone calls and my payment isn't till next weekend.

moonflower by Great Neighbour / Super Voisin
  • 79 Views
  • 4 replies
  • 0 Bravos

verification code

I do not receive the verification to my email or phone and because of that i cant get in to my account what should i do

olgamichaelov by Great Neighbour / Super Voisin
  • 49 Views
  • 1 replies
  • 0 Bravos

Data is not working

Hello,My data is not working.I have airplane mode off, restarted my phone etc and my data still isn't working.I have 1 gig to use, so that isn't the issue.Any help would be most appreciated.

yukowb by Great Neighbour / Super Voisin
  • 81 Views
  • 5 replies
  • 0 Bravos

MMS picture messages slow

I have been with Public since last fall on a 4G plan. A few days ago I upgraded to Pixel 7 Pro from an older Samsung phone. Sending MMS messages with pictures is now incredibly slow. The messages generally take several attempts to successfully send. ...

VK01 by Great Neighbour / Super Voisin
  • 114 Views
  • 8 replies
  • 0 Bravos

Add on not working

Purchased add on text and phone for 15 day in US. Has never worked and has only 5days left. Would like a refund for the plan tha never worked. Tried every trouble shooting technique

Lorrainelane by Great Neighbour / Super Voisin
  • 72 Views
  • 4 replies
  • 0 Bravos

Technical difficulties

Hello. I wanted to ask about something that occurred while I was on a phone call. A voice recording came on and said that due to technical difficulties the call cannot be completed or something along those lines. I was somewhat unclear if the technic...

ellsy by Good Citizen / Bon Citoyen
  • 111 Views
  • 10 replies
  • 0 Bravos

Help

I’m trying to add a new phone to my account but I can’t access my account through my email, only community have another phone and a new SIM card too but access my account , please help , it’s my husbands new phone and I wanted to add him to my accoun...

JenetteB by Great Neighbour / Super Voisin
  • 83 Views
  • 4 replies
  • 0 Bravos

How can I remove add-on ?

I change my plan to remove ADD-ON however plan changed but add on remained same. Please help me with that.

alam by Great Neighbour / Super Voisin
  • 90 Views
  • 5 replies
  • 0 Bravos

Payment

How do I put my payment in

Lilalynn by Great Neighbour / Super Voisin
  • 98 Views
  • 4 replies
  • 1 Bravos

Can't log in

Changed PW successfully. Still can't log in, system error. Needed the old PW to get into this forum ? What's Up ??

Tfost by Good Citizen / Bon Citoyen
  • 164 Views
  • 11 replies
  • 0 Bravos

System error

Hi! I can't login to my account it keeps saying system error. Can someone help me get into my account.

dian_34 by Good Citizen / Bon Citoyen
  • 184 Views
  • 11 replies
  • 0 Bravos

System Error

Can log on to community but not my account ...says system error

TeddyTee by Good Citizen / Bon Citoyen
  • 104 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to login into my my account, password and email are right

As stated in the subject I am unable to login into my account event though email and password are correct. I receive the message 'system error, please try again' every time I try to login. I just wanted to check the status of my account for internati...

joesbushi by Good Citizen / Bon Citoyen
  • 149 Views
  • 5 replies
  • 1 Bravos

VoLTE in US

I have a question regarding VoLTE for US roaming. I understand that the transition to VoLTE is being phased in for subscribers that have been on PM prior to Feb 2023. I also understand that once a subscriber has had VoLTE enabled they will be notifie...

IslandFred by Good Citizen / Bon Citoyen
  • 323 Views
  • 24 replies
  • 0 Bravos