Community

the download button for usage history is not working

Hello, I've tried for 24 hours, and from two different devices, to download my usage history.  The download button is not working.  Please help. I also agree with others that accessing a longer usage history would be highly desirable.  Thanks.

current subscription

What's wrong with this site???? Every time I go to "current subscription" nothing comes up

PHONE RECORDS - COMPLAINT/FEEDBACK

I'd like to add my voice to say it would be really great to access past usage records.  I've never encountered this with any service before where you can only go back 90 days.  I hate to suggest more emails in my life.. but maybe an option to email t...

ESIM not being installed successfully

Hi, therei have subscribed $35 plan and paid with credit card about 10 days ago, where ESIM not being installed successfully after hundreds of times of trying, now I am no longer interested in joining, asking for full refund , please get back to me 

Volte

I have a moto g power 2021 and have used it in the USA while on freedom mobile. Will it work in the USA on my public mobile Canada USA Mexico plan I have. It's not on there list. Works on LTE here in Canada. Thanks for any help/ direction etc

unable to get esim

I have an iphone 16 pro max. I am unable to get a esim

Sim Card

Does anyone know how to tranfers my Public plan and phone number to a newer phone . The sim car I ahve in my old phone does not fit in the new phone. The new phone is using nono Sim

Cannot edit access point

Hello all,The "edit access point" is greyed out for Public Mobile. I have not been able to download pictures when people message me but that is not as important as not being able to get messages in a group chat. It is showing the group phone numbers ...

ordeered a sim card and charged for 3

New sim activation

How long does it take to activate a new SIM purchased locally

Re: Porting Out

Been trying to port my number out with pm to my new carrier the sgrng deleted the esim so now I am unable to get request can some on manually appve the request pls

Can't make calls to the US Virgin Islands

I tried to place a test call to the USVI and was met with a message saying my call couldn’t be completed. I had made a successful call to Puerto Rico without issues issues, but any other number doesn’t seem to work. I’ve reviewed the coverage map on ...

No service

Bell tried to port my phone unsuccessfully. Now I have no service! Said it was my problem to get my service back from PM. They said PM didn’t accept the port so HELP

Number port

I recently ported my number from Fido to Public Mobile. I can’t send or receive SMS, and iMessage is stuck on verifying. I believe the port may not have fully completed. Please help me finish the port so SMS and iMessage work. edited by computergeek5...

New subscriber something went wrong

Tonight I switched me and my family over to public mobile four SIM cards off Amazon three of the four worked no problem we were switching from Bell the one phone the sim was just disconnected, so I never got the confirmation text from public that eve...

SIM

Why is my Sim not receiving or making calls? Thank you 

Transfer error

Tried to transfer from fizz’s and been a few hours. Got a txt about an error with imei number error and noting since  I got a txt from Fozz about transiting the number but didn’t seem to work as my fizz sim works but my public mobile one does not

Is there an outage?!?

Myself and many of my friends and Tamil have had no cell service (cannot call in or out) since early this morning, and I haven’t been able to find any information of an outage! Anyone know what’s going on with the network? It appears that we have 3 b...

Where did all my bonus data go??

I swear I had over 5-10GB of bonus data racked up, and I've also been a loyal customer since 2020. I got an alert saying 95% of my data has been used and upon checking my account all my bonus data is gone. Where did it go and why and how does it expi...

Referral Reward

Hi, I activated my service using a referral code and I dont see any reward for using that in my profile. Could you please look into it?

My subscription.

I opened an account and paid for a subscription yesterday , and then recieved a message that it did not initiate.

Canadian phone not working in usa

Hi community. Presently in USA with plan that covers Can USA and Mexico. Phone is connecting to us network. Cellular is working. No other features apps. Search. Messaging working. Phone says it is offline. Did Network reset. No go. Any suggestions. T...

Going crazy

I'm new today and can't believe how useless their bot is.I signed up and paid. Got my new phone number and asked for an eSIM. Couldn't download the eSIM even using the QR code. Can't get a new QR code anywhere, and can't login because they need to se...

Promo code

Hi. I can't find a working promo code. Do you know of any working codes for June 2025?

Help Needed: Porting Bell Number to Public Mobile Without Keeping Current Number

Hi,I currently have a Public Mobile account but want to port my Bell mobile number into Public Mobile. However, I don’t want to keep my current Public Mobile number or have two accounts. Can you please advise the best way to do this and if you can as...