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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1028 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29851 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41661 Views
  • 185 replies
  • 29 Bravos

Resolved! Add $10 referral code after activation

How can I contact customer service, I don't see any way to contact customer service to add $10 referral code and it doesn't allow me to add it. I also tried to create a ticket but it doesn't even let me submit and throws an error. Looks like the prev...

Kash_Q by Great Neighbour / Super Voisin
  • 39 Views
  • 2 replies
  • 0 Bravos

SMS not working

I am in Spain and am not receiving SMS messages. My wife is not receiving them either. Why is this?

GabLeiva by Great Neighbour / Super Voisin
  • 44 Views
  • 5 replies
  • 1 Bravos

USA Roaming

I tried to add US roaming, but it will not add / take my payment. This ever happened to anyone?

Rosvita by Great Neighbour / Super Voisin
  • 25 Views
  • 2 replies
  • 0 Bravos

Lost access to email

Hi, I dont know the email that was used for my account. I can get the OTP code sent to the phone to change the password but when I goto forgot email it just sends a code to the email which I dont know or have access to. It doesnt show a partial email...

chris1ujlaky by Great Neighbour / Super Voisin
  • 65 Views
  • 3 replies
  • 0 Bravos

Resolved! [URGENT] Forbidden A1. Can't login

I can not log in for a week. The webpage says "Forbidden A1". Because of that, I can not submit a ticket. Please help. 

rqiu05 by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 0 Bravos

Travelling to US from Canada

I will be travelling to the US.  I recently switched and purchased the monthly PM plan offering; 20 GB data within Canada-US-Mexico at 5G speed, unlimited Canada-US-Mexico wide minutes and messaging, plus international text and picture messaging. So ...

NewBird by Great Neighbour / Super Voisin
  • 91 Views
  • 4 replies
  • 0 Bravos

Resolved! Calling and texting not working after porting number

Hello,Yesterday I received a SIM card from Public Mobile for my new account. I removed the Virgin Mobile SIM from my phone and replaced it with the Public Mobile SIM. I was given a new number, but I went through the process to port my old number to t...

Fran_ by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 0 Bravos

Europe - international plan

HI,My son is going on a trip with his school to paris and rome in March. Is there an international lond distance plan and data that i could get him ?

Taniatraps by Great Neighbour / Super Voisin
  • 93 Views
  • 4 replies
  • 0 Bravos

Do all plans have unlimited data ?

I am on a $40 plan with 60gb and unlimited at slower speed. I am thinking of changing to the 100gb with cdn us mex roaming. Will I still get the unlimited data at reduced speed.

Jodysb by Good Citizen / Bon Citoyen
  • 93 Views
  • 4 replies
  • 0 Bravos

I got no point

I am a new user for about 2 month, I found there is no public point cumulatedin my account, is it normal?

Sherlynn by Great Neighbour / Super Voisin
  • 65 Views
  • 3 replies
  • 0 Bravos

Internation Long Distance Reward

I asked SIMon about this and was told :"Here is the most relevant information I found for you. Hope this helps!The context provided does not mention any specific claim about using 10 points to call anywhere in the world from Canada. If you have any c...

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Thetut1 by Good Citizen / Bon Citoyen
  • 114 Views
  • 7 replies
  • 2 Bravos

Resolved! Roaming Trouble

Hi all,I'm traveling in the USA. I bought a Public Mobile add-on for talk, text, and data. Unfortunately, the "talk" part doesn't work. I get "Call Failed" every time.I can't make or take calls.Any suggestions?Thank you  in advance,=L=______Leo Di Cr...

LeoDiCroce by Good Citizen / Bon Citoyen
  • 87 Views
  • 4 replies
  • 0 Bravos

auto payment set up

Hello, I am a new Public Mobile customer.  My next payment is due on Feb 9.  I've just received a text stating that there are insufficient funds in my account???  When I set up my account I provide PM with a cc and was under the impression that this ...

extreme speed throttling vs telus

I've been on public mobile in Edmonton for a year or so and been constantly disappointed by the speed, it's rare to get over 3 mbps, I've tried multiple phones, sims, esims, no changeRecently I acquired a work phone of the same model as mine (s24) on...

talios by Great Neighbour / Super Voisin
  • 103 Views
  • 4 replies
  • 0 Bravos

Voice calls not working

I am in Florida, and unable to make or receive voice calls. I have the Canada/US/Mexico plan.

Shaunaa by Great Neighbour / Super Voisin
  • 53 Views
  • 2 replies
  • 0 Bravos

Long distance calling

I recently upgraded to the plan that includes unlimited calling and text from Canada, Mexico and the USi am currently in Mexico and trying to call the US but it will not let mesays error and call *611Thanks

LisaSusan by Great Neighbour / Super Voisin
  • 60 Views
  • 3 replies
  • 1 Bravos

Resolved! Data

Good morningIts been a few months now that i am paying 28$ for my data and I don' t know why. I subscribe for 23$ data and since few month now i am paying more than that I can please the why?

Moseline by Good Citizen / Bon Citoyen
  • 119 Views
  • 8 replies
  • 0 Bravos

refer a friend

My child has PM and I have Kudo.  If my child refers me for the discount, will I be able to keep the same phone number as my Kudo account? How long does it all take for the transfer?  Is all this info on the web site?thanks

FTT by Great Citizen / Super Citoyen
  • 55 Views
  • 3 replies
  • 0 Bravos

Hi

I want to get this phone number xxxxxxxxxxxxxxxxx with Public Mobility. Is it still available? If it is, please let me know and give me instruction step by step to get it. Thank you.

Tommyn79 by Great Neighbour / Super Voisin
  • 62 Views
  • 3 replies
  • 0 Bravos
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