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Forum Posts

Resolved! plan change not showing on account?

Hello I set my plan to change on the renewal date, which has already passed- but it is not showing up on my account when I went to check today.... do I need to re-do the process of selecting the new plan? TIA.

venicee16 by Great Neighbour / Super Voisin
  • 47 Views
  • 5 replies
  • 0 Bravos

Petro-Canada Mobility

My current provider is Petro-Canada Mobility. I have a SIM card to activate a new account with Public. I need to port my number but cannot find PCM on the list of Public drop-down menu options. Help!

mungoandme by Great Neighbour / Super Voisin
  • 55 Views
  • 5 replies
  • 0 Bravos

I need help

My spouse has passed away & I would to switch his account to my account

CarmenCrowell by Great Neighbour / Super Voisin
  • 46 Views
  • 5 replies
  • 0 Bravos

Samsung Galaxy Flip phone 5 not sending texts

Since a recent phone update, I haven't been able to send mms messages from the telephone app. I've tried to change settings in the messages settings but nothing changed. Even messages from a friend have disappeared and I recieve nothing from him now....

Jon64 by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

Account not refreshing at beginning of month

This is an issue which is starting to make me doubt the value of Public Mobile. A few times in the last year I have used all my data in the billing period. Therefore I can't access the internet on my phone anymore for that period. Fair enough. Usuall...

gorf19 by Good Citizen / Bon Citoyen
  • 63 Views
  • 8 replies
  • 0 Bravos

Add-ons us roaming problem

Hi, I just payed $15.00 for US roaming and the payment went through (I got an invoice for it).But in my account it shows as top up credit not US roaming as I paid for.In this case my US roaming is not active as I paid for.Please explain and correct t...

1halinka by Great Neighbour / Super Voisin
  • 43 Views
  • 4 replies
  • 0 Bravos

Issue with US roaming package: TALK does not work

Howdy: I purchased the 10-day US roaming package for: talk, text, and data, on Oct 3, 2022so far, text and data works but not TALK. what to do? I have tried restarting my phone. I have purchased this package many times before with no issue .

Flint1 by Great Neighbour / Super Voisin
  • 42 Views
  • 4 replies
  • 0 Bravos

No service

I ported my phone number from rogers to public mobile on 30 sept worst choice of my life i made , no customer service no one is helping my number is ported successfully as old sim card stops working but no service on public mobile trying everything b...

luckysidhu93 by Great Neighbour / Super Voisin
  • 37 Views
  • 2 replies
  • 1 Bravos

The $55 Student Plan Ship has sailed...

Well it looks like those who did not schedule a change plan on next renewal to the $55 student plan or have not activated yet have lost their opportunity to take advantage of this great deal. Following the lead of other providers who have removed 20 ...

Self service down?

I see this after entering my self service email and password (also in igcognito mode) Page ExpiredThe page you are trying to access is no longer available.

jor123 by Town Hero / Héro de la Ville
  • 27 Views
  • 2 replies
  • 0 Bravos

Login issue

When I hit enter to log in to my account, I get a redirect to a white screen saying the page does not exist. I tried to pay over the phone, but my PIN isn't what I set it to.

voideater76 by Great Neighbour / Super Voisin
  • 25 Views
  • 2 replies
  • 0 Bravos

Resolved! Plans are Greyed out

I switched to a $15 plan while away and went to upgrade just now and I find that all the plans above the $25 plan are greyed out. I can see a $35 and a $40 plan but they are greyed. The current plan expires and renews automatically on the 12th but I ...

allendick by Good Citizen / Bon Citoyen
  • 54 Views
  • 4 replies
  • 0 Bravos

Cannot receive phone call from USA

I had interviews with multiple US companies, and some recruiters complained that my phone is not reachable, or the call would just drop immediately. Is public mobile preventing calls from USA? I don’t have any US addons, I would assume that I can rec...

j2023 by Great Neighbour / Super Voisin
  • 36 Views
  • 6 replies
  • 0 Bravos

Error activating card while transferring from Koodo

Hi, yesterday tried to activate public mobile sim card transferring my wife's phone number from Koodo - got error 821. Today tried again, now getting an error when entering her number for transfer "Please enter a valid Canadian phone number."Errors:1...

2022-10-05_13-02-38.jpg 2022-10-05_13-01-00.jpg
AlexKs by Good Citizen / Bon Citoyen
  • 63 Views
  • 10 replies
  • 0 Bravos

Resolved! i can't recieve call

just activated my new sim card 24hrs ago i recieve text and i can text and call but i can't recieve call it goes to my old provider what will i do? need help pls.

newtoPM-1004 by Great Neighbour / Super Voisin
  • 42 Views
  • 4 replies
  • 0 Bravos

Resolved! promo plan not activated

Good morning, I switch my original plan to the back to school($55 for 20GB) plan on my renewal date, however, when the switch happened today, it is not the back to school plan that I was expected. I get 8GB per month only. Please help.

confuse123 by Great Neighbour / Super Voisin
  • 48 Views
  • 5 replies
  • 0 Bravos

Resolved! Continue to be charged

Hello,Every month I see a charge of 42$ on my credit card from public mobile, how can I remove my card and get refunded?thanks,jes

jessetspence by Great Neighbour / Super Voisin
  • 32 Views
  • 5 replies
  • 0 Bravos

Resolved! port public number out

I’d like to have my number authorized for port to freedom as I don’t have a sim anymore you need to manually authorize

Taradise by Great Neighbour / Super Voisin
  • 44 Views
  • 6 replies
  • 0 Bravos

Email address…

How do I have a private chat in regards to an email issue?

Jb03 by Great Neighbour / Super Voisin
  • 29 Views
  • 3 replies
  • 0 Bravos

Cancelled Public Mobile Acct but need Phone Records

Hello I have ported out my number from Public mobile last month. however I need the phone records for my acct for a legal matter i am involved with. I can no longer access my account. Public mobile is still sending me messages about a survey etc howe...

D3rrick by Good Citizen / Bon Citoyen
  • 35 Views
  • 3 replies
  • 0 Bravos

Free call to Iran

Hey I see most of providers like Telus, Koodo, etc made free call to Iran.Does PM provide same services?

HamidBehroozi by Great Neighbour / Super Voisin
  • 65 Views
  • 5 replies
  • 0 Bravos