Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
need assistance obtaining email address. System not "behaving" as stated. Specifically, it is not showing the partial email address when attempting a reset.
When someone calls my iPhone15 it goes directly to voicemail and doesn’t ring. How do I fix this so my phone works properly?
Hi guys, I’ve received the message below from Public Mobile. But according to Google my iPhone X is VoLTE enabled. So not sure why I’ve received this message from Public Mobile. Any help is appreciated. Thanks! Public Mobile here:We're reaching out w...
I set up an account with Public Mobile but could not activate the eSIM and the site would not recognise my credit card. Now I want to delete my account, but I can’t find any way to do this. Any ideas? For other people’s reference, I then tried an...
I got the same message. Changed my phone and I am still getting the same message. I even checked the IMEI and it says its VoLTE compatible. I had the Samsung S20+ before which the IMEI says its not compatible. I have the Samsung S20FE now and th...
I’ve tried to contact Public Mobile *countless* times today and can NEVER GET A HUMAN AGENT on the chat! I just purchased a new plan and can’t even activate it because the eSIM QR Code expired! However, in the meantime, I can’t login because the site...
Been getting regular texts like this for the past couple of years about 3G no longer supported. Just today got a similar Urgent text emphasizing "you'll need to switch to a VoLTE-enable device"(?) to help continue making calls... My phone should be...
So I got a warning text message a few months ago about my old Pixel 3a device not being compatible with Public Mobile when 3G goes away in March.So i bought myself a new Pixel 10a and put my SIM card from my old phone into the new one and haven't rec...
Yup, PM is currently offering back to school "Student Plans". We have been told we can not select this option for our "Student" son who is going back to school, because it is only offered to new clients. Oh, so Student Clients can not purchase the St...
I returned home last Thursday. Swtiched out of the travel e-sim to Public but have not been able to conect. I also forgot my password and now stuck in a loop becuase new password confirmation is sent as a text message. Need urgent help
Can someone from the support team please reach out, just recieved a very concerning message and I need clarification asap.Thanks
I purchased my subscription with esim. Unfortunately, ESIM did not get activated and I've been trying everything I can to activate the Esim (resetting network, turning off original esim, etc). I tried to contact support through messaging and chat but...
I have had significant network quality issues in St. John's especially in the Waterford Valley neighbourhood. I know the cause of the outage is some fires that damaged network equipment but does anyone know when it might be restored?It has been gone ...
I tried to activate a public mobile account back in April but it would not work. It was never activated however I have been charged every month since. I am requesting a refund of a month charge of 23.86 for April May June July and August of 2026. It’...
I just transferred over to public mobile from Virgin Mobile yesterday evening thought my whole transfer of phone number has gone through but I don't think it's actually worked how do I tell my daughter tried to send me texts and they did not come thr...
I got a new iPhone and it says I need to contract carrier to set up eSIM but there is no number to contact Public Mobile. Its not letting my transfer the eSIM directly. Any steps I can take?
hello, this is my son‘s phone, and I wish to purchase a $20 a month subscription for him with this phone number please. I saw that there was a special on for this $20 a month plan, perhaps for a back-to-school special, please advise. We are already a...
I have e-sim that was transferred from my old number. I cannot receive voicemail nor access voicemail. Play back of voicemail always says "you have no messages" but I know some people left messages
I trying to call Pakistan but it is not connecting .. although I have 1000 min to make international call .. and Pakistan is included in making international calls from Canada using public mobile . Please guide how to resolve it .
Yesterday, I changed my cellphone planI paid the money too, but I can’t use my phone data right now
I am on the same boat since teo days ago.. regretting switching from bell to save few bucks!
I changed my provider from freedom to public and freedom already sent me email of cancellation of service .. but in my phone setting - > sim -> primary cellular shows freedom . I didn’t make any call .. almost 10 hrs gone to do transfer of phone
Got to the last step of the number transfer/activation process and got an error message saying that it couldn't be completed. Tried reaching out to a chat agent and I didn't get a response at multiple times of day. Tried submitting a ticket on differ...
I have two daughters, one already has a phone with public mobile. I purchased a 2nd eSIM for my younger daughter not realizing I can't have two under one account therefore it transferred my oldest daughters phone number to my younger. The only way ...
How can I get a new QR code to transfer my account to my new phone . When I chatted with the AI agent, it told me to purchase an eSIM and said that I would receive the QR code by email.I purchased the eSIM twice. The first time, it was installed on...
My eSIM didn’t activate properly and I I can’t use the QR code to get it to reinstall. It simply gives me an error and getting help is pretty much impossible.
My subscription is up for renewal soon, can I have the same plan I currently have?
https://mobilesyrup.com/2026/08/18/virgin-plus-ending-prepaid-service-january-2027/Virgin Plus ending Prepaid , but instead of giving them choice to go to Lucky, Virgin Plus Prepaid subscribers are forced to change to Virgin Plus PostpaidGiven that ...
Hi,Can you remove this 3G Usage Price Increase 5$?
Why can’t I see any plans for under 35$ anymore
