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Dunkman

Moved to Support section

Dunkman

Moved to Support

Dunkman

Moved to Support

Dunkman

Moved to Support

Dunkman

Moved to Support

Dunkman

@MeAgain What specific issues are you having? Customer service agents usually take 1-2 hours to respond. The website is finicky at times. Try to clear cache first, incognito mode or a different web browser. Or even try a different device or the PM...

Dunkman

@Thom_chan You will need to contact customer service agent. Send a ticket via the chatbot to customer service agent (CSA) via link: https://widget.telus.tiia.ai/publicmobile/publicmobile.htmlIf that does not work, Send a private message to CSA throug...

Dunkman

@planetpat Your PM plan should not be working in Mexico, except for receiving texts. Interestingly, you can receive calls. Don't worry about being charged extra. If you need to, you can answer calls. PM is prepaid so no surprise charges. Without th...

Dunkman

@Mininin222 That is one major drawback for PM service. Lack of international roaming (besides USA and Mexico). Some customers will forward their phone calls to Voip service like Fongo or Textnow. Others will keep the phone (even an older phone with...

Dunkman

@Jayneo Known glitch in the last few months. Maybe to use a different web browser, clear cache or incognito mode. Or you could try a different device to login or the app itself. If that does not work, some customers had to contact CSA to gain acces...

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ticket 545960-788

Number already in use by someone else

Cannot make calls

Not getting any service not even data working since yesterday for no reason

How long should I wait

Re: AS_AGENT

Re: Sim card not received

Re: Phone use in Mexico

Re: Roaming in South Korea

Re: Login to account