@Afsa wrote:I DID PORT MY NUMBER TO FIDOWHAT MESSAGE DO I HAVE TO SEND THE CUSTOMER SERVICE? ARE YOU NOT A CUSTOMER SERVICE?I am a customer like yourself. Most community members are customers. We offer troubleshooting advice but don't have access t...
@Cw12 Known issue with customers who recently traveled outside Canada. Try to reboot your phone. If that does not work, then customer service agent help is needed. PM is aware of the issue and is working on the fix, but it will take several weeks/mo...
@Afsa @Afsa wrote:I moved to Fido at Black Friday and public mobile charged me on Dec 1st. I don't have access to my account on the app but I can send email online Did you port your PM number to Fido? If you ported your number, then you will then ne...
@Afsa More details would be helpful. When did you port from Public mobile to Fido? When were your charged? Public mobile payment cycle is every 30 days. If you successfully ported to another company, you should not have been charged by Public mob...
@Peajayz Might want to try a simple reboot of your phone. Or network reset of phone. Which model phone are you using? Is it VoLTE compatible with PM network? That would be important for better voice calling. https://www.publicmobile.ca/en/get-hel...
