@ClementChan Wait times are longer on weekends for customers service agent help. Looks like that your PM account was not set up properly and you will need CSA intervention. I will try to escalate your issue with CSA_PM, but not sure if they work on t...
@ClementChan wrote:I am using a physical sim. Don’t think my wifi should be messing it up. I rebooted my phone several times already. I am already using a second iPhone to try. My first one is iPhone 16 pro max. My second phone is iPhone X pro. @Clem...
@ClementChan Did you try a network rest of your phone? This will erase any saved Wifi passwords. Did you activate a physical SIM card or eSIM? If physical siM card, you could try to put the SIM card in another working phone to see whether hardware...
@ezgrower2 The data tracker is usually fairly accurate. However, if you feel that there was an error, you can contact customer service agent. Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.htt...
@Leo1980 Known issue for some customers, especially after traveling abroad and then coming back to Canada. Try to reboot your phone. If that does not work, you will need to contact customser service agent. Click on the chat icon on right lower corne...
