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Replacement phone cannot get eSIM

I am at my wits end.My wife has an iPhone XS, but the battery gets hot when charging, so I bought a replacement iPhone XS. Apple has  a pretty nifty application that transfers everything from the old phone to the new one, except for the eSIM. Apparen...

Transfer from Telus

I am getting tired of this service. I am without connection for two days now. How can you expect us to refer someone else to you.i am not interested in your reward for now. Please have my phone work. This is so frustrating 

CAN-US-MEX $29 per mo.

It is a little confusing with the description of this plan.CAN-US-MEX  $29 / mo.It says:5G Speed20GB DataUnlimited Talk & Text100 International minutes$1.45/mo. in Public PointsPROMO: Chance to win a trip to MexicoWhen I check the Terms and condition...

Problem with Account

Hello, hope this message finds you well, I am having a problem in accessing my account, each time I try to log in two options pop in, only the "Resume Activation" and "Go to Log In Page". I didn't request any activation as my SIM card works properly,...

Looking for help！！！

Looking for help. I switched from Virgin, but I can't receive calls or send and receive text messages these days. I can make calls and surf the Internet normally.

Choosing my phone number

Hi! I know we can change our phone number but I was wondering if there was a way to CHOOSE the numbers by ourselves?Thank you,Eric

My reward

I have two accounts ( 2 phone numbers) in Public Mobile. When I go to "My Rewards" after log in, it will show me the same page even I log in my account from either phone number. Is it normal? Should "My Rewards" page be assigned to each phone number?...

Rewards Missing

My Rewards Dashboard is totally blank. Why?

Can't log in. Being asked to "reactivate" account.

I have had an account for years and my phone works fine.  However, when I try to log into my account now, it asks me to reactivate the account.  When I put in myemail and pswd, the next screen says either "Resume Activation" or "Go To Login Page".  I...

Contest

I subscribed but no SMS to enter in contest 

upgraded subscription

I have upgraded my subscription last week. It will be effective on the renewal day next month. How can see my upgraded subscription after I log in my account in Public Mobile?

Payment Will Not Process - No Access To Customer Support Agents

Hello!Payments are not going through today and my plan has been cancelled.It seems impossible to get to a Customer Support Agent, could someone help?

Minutes

If we get the plan with 1000 minutes does that include calling from the US to Canada?

I need my account number as I can't access on my portal

Tranfer number

Overcharged. Need a credit

Hi, so I changed my plan effective the renewal date and the new payment for the new plan was already taken on the 17th but they had suspended my account and needed me to pay again. And so I did but need to be refunded for one of the 2 payments I made...

data

MY data wont work on my new moto g 04 but works on my old samsung. I have tried options from youtube turning on data going through developer options and nothing works .My data worked at first and i recently added data twice but no go.I put my sim car...

Phone Number

Is it possible to transfer a 534 phone number?

Payment processing

I’m having trouble paying for my subscription….i have used the same card for close to 2 years and now all of a sudden it isn’t working?as well as using other cards still no payment? So confused pls help 

where do I get a port out pin ?

Im transferring my line to another provider and the other providers asks for a pin if you do not know or your response is to leave it blank do not comment. Please only comment if you know how to get one 

Help accessing my account

I need to update the credit card and phone number on my account. I cannot access the account. I am not sure the account was even set up (back in June 2022).

Payment

How do I see how I'm paying for my account? I think I registered my credit card although I don't see how I can confirm this?

Problem with transfer number from FIDO to PM

Problem transfer my FIDO number to FM

I messages

Hi. When I go into my settings, apps and then I messages, it only verifies my email, and cannot verify my I message. I recently signed up for public mobile. Help!

tranfer old number

I would like to port old number to new sim card if possible

changing plan

I am wanting to change my phone plan as i dont need so much data anymore, but i cant get it to go to 4G and change my plan.  Is it not an option because my plan is 5G?   I just want to lower my bill and only get 4G.  Help 

After login into account

 Whenever I try and login it keeps demanding "Let's complete your activation." No other options to get to my existing subscription , only option is going to chatbot or community.