Public Mobile Community

Public Mobile Service

My Public Mobile service stopped working last October 2024. I can no longer get into my account to make a payment. How do I get my service back, January 21, 2025.

Is it a Roaming Plan: "50GB Data within Canada, the US and Mexico at 5G Speed" $35.00...

"50GB Data within Canada, the US and Mexico at 5G Speed" $35.00/MONTHSimply, I want to confirm that with this plan, one can:1. Roam within Mexico: -Make outbound calls to Canada-wide mobile numbers (text, messages) without incurring long-distance/add...

Roaming with a Canada / US plan

Why do I get this message when I have a Canada / US plan?Public Mobile here. Welcome to USA. You will need a Roaming Add-On to use your phone if you do not have a Canada-US or Canada-US-Mexico plan. You can get a US Roaming Add-on for as low as $10 ...

Resolved! billing

I am being illed on 2 credit cards. This should not be happening. I am getting billed on a new card since December and stil be blled on a card that has, to my knowledge , expired. Can you tell me how to get this rectified? thank you

Transferring a number

I’m in the process of transferring from Koodo to public. I have responded to Koodo with yes . I understand it may take up to 5 hours. I understood I would still be able to make outgoing calls as well as texts, however can do neither. Any what I shoul...

Is it possible to transfer a number from an existing Public Mobile account to another PM account?

Hi,I created a second Public Mobile account and I want to cancel my old account while also keeping my old phone number. Can this be done? Do I need to wait until the old account's plan cease to be effective? The old plan/account stops in a few days, ...

How to get old number back after inactivity for more than 90 days

Hello community,Hope you guys are well. I have lost access to my old account due to inactivity for more than 90 days. Actually, I had to go overseas for few months therefore I paused my subscription and unfortunately I forgot to turn it on and now I ...

login passcode

I got new phone. I try to login my account to buy esim card. It is two step authorization. I have emailpasscode. But, I cannot access phone passcode because I don't have access to phone now. Can someonehelp solve this issue? Thanks.

Resolved! What Add-on do I need to buy to have roaming in France?

Can anyone please help? I am going to France and want to buy a talk/text add on. I don't see an option for France or Europe - a lot of other countries and UK etc. Does anyone know what add-on I need? THANK YOU SOOO MUCH

Resolved! Change of SIM card and number?

hi tech support team, We've recently moved from Ontario to New Brunswick. Question is, do I need to change my SIM card and phone number?

eSIM to SIM

Hi. I currently have an (older) phone that supports eSIM. I plan to buy a new mid-range phone that does not support eSIM. So I need to buy a physical SIM. Two questions:1) what is the difference between the two physical SIM options on Amazon?https...

Resolved! Canada-US-Mexico wide plan, service issues in Florida

I got my new Canada US Mexico wide plan a few weeks ago before a visit to Florida. When I landed I had a strong signal with AT&T, unfortunately I could only make a couple intermittent calls or texts and then nothing worked. I restarted my phone sever...

Ex spouse

My ex wife is paying for hers,my sons and my phone service…I’d like to get taken off her account and start my own…any help would be greatly appreciated…not being able to call a representative poses an inconvenience .

Larger SMS messages not sent, not receiving atrachments

My SMS feature has been a point of contention for me. First of all when I send texts, which are no more than 200-250 characfers, it never sends. When I shortened the same text, it sends. Is there a size limit for the number of words in SMS ? I also h...

MSS Messaging requires phone #

I am not getting texts from Public mobile. Message comes upPress settings, go to phone settings, and enter your phone numberPrimary or secondary will not save. I don't know how to use this. Please, can someone call me?

My Account page not loading?

I log in successfully but when I click on the My Account page it just diverts to the Public Mobile home page. I can't reach the my account page. I've clicked on links in the help articles too and it just goes to the home page.

Data

Is it possible to use my points reward to increase my remaining data?

Resolved! up grading to a better plan

I am 5 days into my current plan. I want to change it to one that includes Mexico. It is $5 more than my current one. If I change now, do I pay $35 now, and get a new renewal date, and the money i paid 5 days ago is gone? or is there some kind of cre...

Add my new credit card payment

Searching . My account.. how . Where ?

Resolved! Turn off automatic top-up

I was billed for an automatic top-up which I was not aware of. I’d like to deactivate this automatic function and ideally be reimbursed for a service which I did not willingly and knowingly order

I cannot portout my number to another provider. I have e-sim could that be an issue

Hi there,i yesterday just before my phone plan was scheduled to renew i purchased a better plan with another provider. When i try to port my phone number from public over it gives me an error message that this number is not tranfferable. Can anyone h...

Legacy account friend referals not applying discount

Hello, I have a legacy account with 23 friend referels. I was charged the full amount of my plan. (35$) My points did not apply to the transaction. I also noticed that I have had the problem for the last few months without noticing. Please help recti...

I cannot use my Data in US

I cannot use my Data in US though my Subscription includes Canada-US-Mexico call/data. What should I do?

Resolved! Call from Mexico to Canada not working with new plan Canada-usa-Mexico

Try to call to Canada from Mexico and operator told me call can't be done???…I have an iPhone SE and canada-usa-mexico plan

Resolved! Rcs

I'm new to public. Been with for almost a month. Can't seem to get the rcs chat feature to work. Everything that has to be on is on. Keeps saying verifying phone number. It's been doing that since I switched to public. Tried everything the others hav...

Does unsubscribing cancel my phone plan?

I just signed up with Public Mobile, but I wanted to disable the subscription feature and just top up my phone manually. When I go into settings and try to disable the subscription, it makes it sound like I’m getting rid of my whole plan. They say ...

When do I put in my Public mobile sim card?

Hello! I've completed all the steps to port my cell phone number from Bell to Public Mobility. When do I put the Public Mobility sin card in my phone?

5G service

I upgraded my account several months ago. I am not getting 5G service

Traveling to Turkey, istanbul

Hi allI am traveling from Canada to Istanbul, Turkey and my phone is e sim.1) Should I get a physical sim or will e sim stay connected?2) Will my internet data and roaming/service stay or will it not work?Otherwise I may need a Fido or Telus sim card...

account

i made a new email account and joined the community as i lost my email i signed up to and can't remember it i can verify my account np just need someone to email me to verified it thanks

Community

Welcome to the Community

Announcements

[Important Update]: SIM Card Delivery Times Post-Canada Post Strike

Exciting Updates Coming to the Public Mobile Website!

[NEW] Launch of Our New Support Videos

Save Big on Mobile Klinik’s CPO Bundle

Exciting New Reward: Up to $100 Cashback with Neo Financial

Public Mobile Community Terms of Service

Recent discussions

Public Mobile Service

Is it a Roaming Plan: "50GB Data within Canada, the US and Mexico at 5G Speed" $35.00...