Community

Recently transferred phone # on Jan 16 still not receiving incoming calls

I transferred my phone number on Jan 16. Since then I’ve been unable to receive incoming calls.

Reset passward

Hello i forget my account passward and security questions how i can access my account

Bravo designations???

Anyone notice this? When selecting the bravo field to view who bravo'd a post, there are 2 designations: "All Users" and "Experts" Was this delineation between user-types on the prior version of the Community?

Sim change

I have submit my new SIM # but did not get a authentication code to activate my SIM what could be the reason. I have selected email option as I have lost my phone and is using another phone.

Voicemail was working but it no longer works

International calls

How do I activate international calls

How to disable extra data charges on your plan

Hey,TL;DR: I think my iPhone may be lying to me but I wanna make sure I don't get extra data charges.Full: I don't see an option to disable any sort of extra data charges on your plan in the account settings. I just got my phone set up 2 days ago and...

Point Redeemed

How doyou redeem public moblie points ? 

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Re: Unable to receive incoming voice calls from Rogers customers

Hello Mary, I am having this same issue. People on the Telus network and the public network can call me and the calls come through. But I have two people on the Roger network that it says my number is not assisgned with they try calling me. Their tex...

Lost phone

Can I get a new sim card with the same number? 

Using points to pay quarterly bill

Hello. With my current plan my 90 day renewal fee automatically uses all my loyalty credits etc. to pay part of the bill and the balance is charged as autopay to my banking account. No income taxes are charged for using my accumulated points. With th...

Add-ons and bonuses accessibility if I have no plan

I was wondering what happens to the Add-ons and holiday bonuses of free data that I have collect if I pause my actually data plan for a couple months while out of the country. I want to shut off data for roaming purposed and the lack of usage needs, ...

Unlock Account

Hello, I am looking to speak with a representative in regards to unlocking my Public Mobile account. There was an issue with my credit card that resulted in my account to be totally locked. Now I can not log into my account or anything to restart my ...

No service after recent iOS update

After the most recent upgrade on my iPhone (15.2.1), I am now having trouble getting and keeping cellular service. The phone keeps displaying the message: ‘cellular network unavailable until carrier update performed’, yet when I go into my settings t...

Why can't I call a person and talk to them privately?

I need help with my credit card payment and I really don't want to be sharing information with the rest of the Public Mobile world. I'm a bit pissed off that I have to jump through hoops to get some help. I might even just leave Public Mobile. That's...

Friend Referral not working

Hello Community,Me and a few friends of mine love all the discounts with Public Mobile, we take every opportunity to save money with this wonderful new company (new to us).I had a friend switch to Public Mobile in December 2021, during a special disc...

Not connecting to mobile network in the US

I cannot connect to any network in the US, so I can't roam. I've taken the sim card out, reset mobile networks, but nothing works. I'm in contact with some members, but I have had this problem for 5 days now and I'm not getting any answers. Any solut...

Sub 300$ phone reccomendations?

A friend is looking for a recommendation on a sub $300 phone. Preferably $250ish. They would like:AndroidGood cameraBig batteryPm has the a12 for 200$ not sure if this is a deal, the pm S9 is 319 but not sure it's worth it as it's an old phone and pr...

Manager Needed

I have been charged 3 times in 1 month and need a Manager to call me. I have been trying for months to get a credit. I paid $170 for 1 month. Kim

forget 4 digits code

can you please help me?

I cant change upgrade my plan for my phone number

Can't login to my account online. I think the email is wrong with my phone number. What is the customer service number to call n talk to someone to solve this?

Not receiving 2FA codes after switching over to public mobile

Ever since i switched over to PM my phone isn't receiving texts from sites when im logging into my accounts with 2FA enabled. I'm still able to receive texts otherwise, it's just happening with 2FA codes. Anybody know how to solve this issue?

Not receiving calls.

I am not receiving calls from some of my friends.they say that they can hear that my phone is ringing but i am not receiving calls.Tow of them whose call i am not receiving call is from Shaw network and another one is from E-voice. please let me know...