Public Mobile Community

Add on accouunt

I am looking to purchase a sim card for my daughter. I want a basic text and talk plan. How do I add her to my account?

My account's been closed but I'm still being charged. Just noticed months later.

See title, I can't stop the automatic payments and I've been overcharged for months. What do I do?

Can’t add promo code PMDATA10

Please can’t add promo code PMDATA10 to my account giving me error please try again . Not working at all too many times can you correct from your side . Thanks

How do you drop down a tier in your plan. I have a $40 plan with more data than I need.

I currently have a $40 plan with more data than I need. I’ve never seen an offer for reducing my monthly cost. I can’t go down to a $25 plan. Is it possible

Activation Issue

Hi, it's been more than 5 hours, and my number is isnot activated yet. The previous carrier has stopped services, and the Public Mobile eSIM is not activated. Don't know what to do.

Why are text messages being withheld for weeks or months?

Why are text messages being withheld for weeks or months?* This is not internet “spam” : Public Mobile’s and Telus’ terms and conditions define internet “spam” as the repeated sending of numerous messages to individual people for the purpose of selli...

unable to transfer number to another provider

Hi, I have a new phone and plan with Freedom Mobile and have been unable to fully activate my phone number with them and Freedom Mobile believes the issue may be with public mobile. Could I confirm that my phone number has ported over to Freedom Mobi...

Changing plans

I'm trying to switch to cheaper plans as I no longer need this much data. There are lots of plans on your website with lower rates, but as soon as I login, all of them disappear. Am I locked in with these plans because I switched to a plan with highe...

PMDATA10 error on desktop

^ This is what I get on desktop.On laptop, I get this:I think...I have the add-on based on what it says on mobile, but I am curious if anyone else got this message, if they've talked to anyone at Public about it etc.

Screenshot_20260601_182820_Public Mobile.jpg

Sim trasfer not working

I tried to switch from fido to public mobile, but I am not sure how to do the process, now both sim are working actually but my public mobile is showing a new number, but when I switch to fido e sim my old number is still working what is actually hap...

Incorrect billing

Hello,I said yes last april 28th 2025 to a promotional offer of a 4G 10GB plan for 25$. The reply then said it would take effect on my next billing date. I see now that it never did and would like to know why and request that it be put into effect no...

Resolved! PMDATA10 add-on incompatible with $34ULCW plan

I was able to add the PMDATA10 promotion to my plan ($34/month, unlimited long-distance Canada-wide) but it's showing as incompatible. I can't open a ticket because my plan isn't one of the options. Is this promo just failing for anyone not on one o...

Payment

It says that it can’t process my payment, please try again later. Later doesn’t work either

Resolved! PMDATA10 Conditions?

I can't find the conditions for adding this data. Does anyone have the details?Thanks

lost my phone

need to suspend temporarily for switch to another phone?

MMS Motorola Edge 2024 not connected

My Data connection and MMS suddenly stopped working. I created a new APN following this site: https://apn.how/ca/public-mobile/motorola-edge-2024I now have data connection but MMS is still not working. There are a few settings that aren't listed on t...

phone

phone does not work need help no calls or yextes coming in

Resolved! A simple question

How can I keep my PM account logged in on the web version? Thanks!

No service

Hi I am not able to make phone calls or receive any up in the right corner says sos

Can't port my number

Hello,I’m having a problem activating my new phone. I recently got a new device and was trying to port my phone number to it at the Apple Store. The staff attempted to complete the transfer automatically, but they were unable to port the number. They...

I had to buy 3 additional eSims to activate, I'd like those refunded

had to buy multiple eSims to activate

Switch to Koodo

I’m traveling to Singapore and currently don’t have roaming on my Public Mobile plan, so I decided to switch to Koodo while keeping my number. However, I’m unable to receive SMS to complete the verification step for the switch. I’m looking for a solu...

Resolved! Cannot access my account.

I switched to another provider due to severe frustration regarding lost phone and of course the SIM card. Could not, over many many attempts get through to the computer that I could not provide SIM information as no longer had the phone!!! I need to...

Data add on

Hi i just purchased a data add on 5gb internet. When i am outside it is not working. How do i turn this option on? Thank you

extra money or credit on my account

How do you put extra money or a credit on your account it has voucher but as well it has like update your credit card information but it doesn’t say anything or how to put extra money on your account.

Authentication Failed. Authentication Ticket Mismatched, failed authentication. 3 hours ago CS_Agen

Not sure why a ticket Mismatch, last msg I got from CS agents asked for some info. Big RED Notification box made it seem important. Can't reply without making out a new ticket. I do have a few tickets over the last couple of months trying to get this...

Changing Sim Card without old phone

Hi there,I want to update the SIM card on my account because my old phone was lost. The problem is that in order to change my SIM card, I need to complete 2 step verification using a text from my old phone that I can’t access. I’d appreciate some ass...

How do I talk to a real person with public mobile

How do u talk to people not robots ***Message edited by CS_Agent to comply with the Community terms of service.

Service canceled for phone even though it’s paid for

Hi, I received invoice and payment was made but all my cellar services has been canceled and I get no sim on my phone. this is the invoice from yesterday and payment went through. but my phone has no sim or service when I check. ***Message edited by...

need help

i need to renew or upgrade my subscription, it stops me as it says "finish up activation"

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