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Recent discussions

Resolved! PUK

I just got locked out of my sim. I turned on my phone after taking out the sim card and it says "Locked Sim" I've submitted a ticket, and I'm guessing I now wait. Hell, I didn't even know what a PUK was until 20 mins ago. What on earth is this?!Appre...

LukeJ736 by Great Neighbour / Super Voisin
  • 50 Views
  • 2 replies
  • 0 Bravos

unable to use data

Hi since yesterday Oct 11, I am unable to use any data. Can you fix the issue as the issue still present today on Oct 12

moeghafoor by Great Neighbour / Super Voisin
  • 54 Views
  • 3 replies
  • 1 Bravos

Send pics text

When I was in the USA it seemed to take quite a while to send text messages with pictures I am back home in Canada and it is still taking forever for my pictures to get sent is there something that I am missing

Cone by Good Citizen / Bon Citoyen
  • 44 Views
  • 2 replies
  • 0 Bravos

Having activation trouble

I made my account, subscribed and downloaded the E-sim. My phone is still on the old network.I put my old phone number in when subscribing, and my cc has been charged already. I'm not sure whats wrong.

Ivs by Great Neighbour / Super Voisin
  • 43 Views
  • 3 replies
  • 0 Bravos

How to request a security code?

Hi- an agent suggested that I request a security code on the website to change my options for verification - how to switch it from sending a text verification code to sending an email verification code. any suggestions on how to find it?

rachiefitz3 by Great Neighbour / Super Voisin
  • 64 Views
  • 4 replies
  • 0 Bravos

Resolved! Monthly biil?

My friend is wondering if a monthly bill is sent out via email, text, or other means. Thanks for the replies

andy889 by Good Citizen / Bon Citoyen
  • 44 Views
  • 1 replies
  • 0 Bravos

error transferring number

Hi, I tried transferring the number from Freedom Mobile. I can call out but not text and incoming calls goes to voice mail.I tried  submitting a support ticket but the support app generates an error.Thanks jim

teresa999 by Great Neighbour / Super Voisin
  • 26 Views
  • 1 replies
  • 0 Bravos

Resolved! Why slow data

Mobile data became so slow (almost no internet) as a user in downtown vancouver BC. Is this related to me ending the 90days term after switching to Public? Is it always this slow? (I doubt so but the speed got slow right on the day I paid the monthly...

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F4g91YzT by Great Neighbour / Super Voisin
  • 136 Views
  • 7 replies
  • 0 Bravos

Is HMD Barbie Phone Compatible With PM?

This might be a silly question, but as a silly guy, I was unable to find the answer. Is the new HMD Barbie flip phone compatible with Public Mobile?This is what I got off the HMD website:Max network speed: 4GNetwork bands (GSM): Quad bandNetwork band...

Rathole by Great Neighbour / Super Voisin
  • 47 Views
  • 3 replies
  • 0 Bravos

new service activation

I wanted to port my number 437-422-1215 from virgin mobile to public mobile but unfortunately virgin mobile is unable to transfer my number thats why I canceled virgin mobile account. Kindly generate a new phone number starting either 647 or 437. Wil...

inaaya123 by Great Neighbour / Super Voisin
  • 36 Views
  • 2 replies
  • 0 Bravos

Phone number

My new phone does not have phone number. I need help. Everything else transferred over

Deb1019 by Great Neighbour / Super Voisin
  • 56 Views
  • 3 replies
  • 0 Bravos

Pitiful speeds pretty much everywhere. iPhone 15 pro on 5G

My phone speeds on my iPhone 15 pro on Public 5G seem to just get worse and worse over the last few months. I often have to wait 30 seconds to get a basic website like amazon to load. Running a speed test on fast.com I'm often only seeing 10Mbps. I h...

xxxJDxxx by Good Citizen / Bon Citoyen
  • 77 Views
  • 6 replies
  • 0 Bravos

Cancel Autopay

Hi,I need to cancel the autopay from My Account. Can you please guide me on how to do it?Thank you,

aakhalaf2001 by Great Neighbour / Super Voisin
  • 75 Views
  • 5 replies
  • 0 Bravos

Link SIM card to account

Good afternoon,I already have a Public Mobile SIM card with working phone number and I can't link this to my account.When I digit the SIM card code it says "invalid SIM card".I would like to resolve this issues asap.Thanks, bigzazzu

bigzazzu by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 0 Bravos

Resolved! Need help getting account number

Hi,I need to get my Public Mobile account number but I don't have access to my account because my wife created the account and we recently separated. Or is there a customer support phone number that I can call?

HungTruong by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

Making a payment on another account

My parents are currently in another country and their credit card has expired so the latest auto pay did not go through. I would like to make a payment but we are unable to sign on to the account. Two factor authentication sends an SMS but that can't...

HH33 by Great Neighbour / Super Voisin
  • 85 Views
  • 6 replies
  • 0 Bravos

Resolved! Changing Subscription Now vs. at Renewal date

Hi! I see a promo plan at the same price as my current payment, but with more and faster data. My renewal date was yesterday, so I've already paid for this month of my current plan. If I select "Change now", instead of "Change at renewal" am I going ...

Alec5 by Great Neighbour / Super Voisin
  • 54 Views
  • 2 replies
  • 0 Bravos

Error "not able to process this request" Updating Payment Card

I've been trying to update my payment card on record for days now, and always get the same error. I click 'Manage Payment Method', fill in my credit card number, postal code, expiry and code. When I click to save the new information, I get the error:...

LietteS by Great Neighbour / Super Voisin
  • 54 Views
  • 4 replies
  • 0 Bravos

Resolved! URGENT ACTTION IS REQUIRED

Hello,I just purchased a number on this account yesterday and the installation of the E-SIM. I also tried using the barcode set to my email but gave the same error message saying i should contact support.Please can you check this out on your ends and...

zulamita by Great Neighbour / Super Voisin
  • 91 Views
  • 6 replies
  • 0 Bravos

Escalation of support ticket

Does anyone know how to escalate a support ticket? Or how to actually call a support person?  My phone line has not been working for 3 days and I cannot get anyone to help through the online system. This is part of an ongoing ticket that has been ope...

Trisw by Good Citizen / Bon Citoyen
  • 172 Views
  • 21 replies
  • 0 Bravos

Usage USA

I was in the USA and my phone worked perfectly I just want to confirm that there would be no extra charges I have a Canada US 50 GB plan

Cone by Good Citizen / Bon Citoyen
  • 42 Views
  • 2 replies
  • 0 Bravos

Reward

I purchased the 10 point Reward for 1000 US calling but my phone will not allow. Restarted phone, when does it come into effect?Thanks

Kev2001 by Great Neighbour / Super Voisin
  • 57 Views
  • 2 replies
  • 0 Bravos

Resolved! 15$ Plan change

Hi, I had a 15$ plan(100min, 250mb) and I switched by error to the 15$ plan(unlimited min, no data). I would like to go back to my previous plan. I am not able to do it from my portal, the plan seems to exist for my friends. Anyone admin who could he...

Yasmine123 by Great Neighbour / Super Voisin
  • 111 Views
  • 6 replies
  • 0 Bravos

Can’t setup esim

I tried to transfer to public mobile so I followed all the instructions for the eSIM. The data worked for about 10 min then all service got lost. After about 5 hours it still didn’t work so I asked the public mobile chatbot what to do and it see I ca...

wjarviscross by Great Neighbour / Super Voisin
  • 85 Views
  • 6 replies
  • 0 Bravos

Data not working.

Just upgraded my plan from 3G 1GB to 4G 6GB and even after 24 hrs, it's still not working. I have an IPhone XR. Do I need to replace the SIM card when I went from a 3G to a 4G system?

Yanikmx1 by Great Neighbour / Super Voisin
  • 63 Views
  • 2 replies
  • 0 Bravos
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