posted 01-04-2022
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I use Connect Rocket for Search & Rescue. Until about 2 weeks ago the messages and texts worked. Now I still receive messages, but no texts. I contacted Conner Rocket & they confirmed delivery of SMS to my phone. Therefore, Public Mobile or Telus is ...
USA roaming,
just paid my USA roaming charge, it is shown on my account as paid, the phone is still not not working, and says I used all funds available, and made payment while in USA, what's going on?
Can't access my account
Can't access my account I forgot my password. Now the stupid system locked me out after only 2 attempts. I haven't log in my account for so long because every time is such a pain in the back.
Cannot access account
Cannot access account need forgotten login info and robot is not doing it need a human assistant
Need step by step guidance to port phone number from Rogers.
Hi, I would like to help a friend port their phone number from Rogers onto public mobile. Please give me step by step instructions on how to do this. I would like to take advantage of Publicmobile's refer-a-friend Summer offer, so I would like to do ...
I can't find my account
Hi I can't login every time when i want to pay.I tried only one times, but my account is already locked. please reset my password.
$25 Refer-a-friend bonus
I just received an e-mail this morning from Public Mobile regarding a new $25 Refer-a-friend bonus. However, I helped out a friend with my referral code just last night, before I received the e-mail this morning. Would my friend and I still be eligib...
Resolved! Plan Change
If I change my plan to one with more data will I still keep my loyalty discounts and the 500 extra mb of data for auto pay?
New sim not working
My number has been released by the old carrier and is in “limbo” so the port over procedure was unsuccessful to my Public Mobile sim. Help.
Top Contributors – April 2022
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
USA Roaming - Can I call back to Canada
When I go to USA with buying the $20 Talk/Tex/ 250MB data add-on can I call to Canadian phone numbers without it costing me any extra $?
Refund
accidentally over paid to my account $110 how can I get that money refunded to me?
Promo $25 to new account pluss $5 month off for 5 months refer.
Wondering if the subject promo is targeted or for anyone making a referral?(Promo $25 to new account pluss $5 month off for 5 months refer.)
Re: Paid more than $25 for one month of service
Hello,There have been a few times now that I've paid for my monthly account fee through the PM site but then also had it taken out of my bank account. How do I get help with getting this resolved/getting a refund please?
International roaming
I'm going to travel to New Zealand. Does the public mobile got roaming service in NZ? Thanks
500 Bonus Int. Long Distant Minutes
Can I use the 500 Bonus Int. Long Distant Minutes I received back in January to make a call from the US to Canada or do the calls have to originate from Canada in order to count toward these minutes. I'm just wondering if I will need a US roaming tal...
All data eaten up in two days
Hi, hoping someone can help.Last weekend, just a few days after I signed up for public mobile, I got a message that I had used up 75% of all my data. I usually use about 500mb/ month, and I had signed up for 2.5 GB so this was surprising to me becaus...
Locked Out Of Self Serve Account
I tried to log into my self serve account this morning and managed to get locked out.How do I go about gaining access again?
FLASH SALE: 2GB bonus for the next 6 months, $35+ plans! | May 20 - 24
Hey Community, Starting to May 20 - 24, new customers can get 2GB of bonus data every month, for free* for 6 months on $35 plans or higher with promo code: 6MONTH2GB. This offer is available to new customers who activate online only. Rules and condit...
billing
I am registered for auto pay with my American Express card with payment due today yet I have no service ...????
Can’t get calls
I can’t get calls. I called my cell phone from home phone, the calls 1) straight to voicemail 2) cell phone not ringing 3) can you give me my 6-digit Ref. no.？ Thank you
New System - New Rules?
Anybody else that have a grandfathered plan like me, who didn't change it but has now noticed that part of their services are lost. Yes I have a very basic plan for my phone with a grandfathered $25/mo plan that includes my minutes & 2G of data but w...
Resolved! Public Mobile data limit texts
Hi, I am confused as to why PM sends a text indicating I am 75% into my data allocation when it is only at 26% according to my account info. Anybody else a recipient of these incorrect text msg from PM?TIAyvrapx
Service charge for Mastercard debit payment
Is there a service charge if you top up using Mastercard debit? I thought $48 was coming out but it actually debited $50.40. Credit on account was only $48.
Calls not coming through
I used a friend's phone to call my cell phone - the calls either 1) straight to voicemail or 2) doesn't ring on my cell. Can someone explain why? Thank you
Resolved! No instructions with my phone
Bought a phone that was supposed to have a sim card and there are no instructions with the phone so i cant figure out how to open it and see if the sim card is in it or not.
Location
Whenever I launch PM on my laptop, it says my location is ON. When I change it to BC, it'll stay there ...until I close out browser. When I relaunch PM later, it's back to ON.It's a small thing, but I kinda think it should know I'm in BC as that's wh...
buy a phone webpage doesn't work
I have gone to the "shop phones" webpage and when I click on any of the listed phones (on the pic or on the "more detail" button) nothing happens. There does not appear to be a URL associated with the item. I have tried 4 different browsers (firefox,...
Resolved! Please help! Roaming not working
Hi! I’m now in the US from Canada. I purchased a us roaming 10 day talk and text and it’s not working. I can see the top up payment and I can see the purchase of the add on. And yet without wifi I cannot text.
New Pre-Owned Phones
Seems like PM has updated the Pre-Owned site to include 3 new phones. The phone selection is:ZTE Blade A7P $139Moto G Pure $145Alcatel $79
