The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
Hi, I can't login my account to change credit card. Error message is "Forbidden A1". When will this get fixed and when can I change the credit card info?
I purchased a US data roaming add on. I’ve done this in the past and it has worked, no problem. This last time, however, the data never worked once in the US. When I checked later it said I had used up the days (purchased a 10 day package) but the da...
Hi all,How you are safe & enjoy the HOT weather I am currently have the 3G plan $25 every 30 days, and my friend wanna to join PM and have the same plan like mine. However, the "updated" publicmobile.ca website only have the 5G ,4G plans, wondering ...
Tried to make a ticket for an issue with the porting of my number as it says my number does not exist when I input it..However when I try to make a ticket to see why my phone number doesn’t exist when I start the porting process it won’t let me fill ...
Hi,Following up on the subject. I'm currently out of Canada (India). I have been doing seamless topups for more than a year via my old account which also had my card saved. Fortunately or unfortunately I never enabled auto-payments. So I received thi...
My brother is visiting from Sri Lanka and he needs to get a new zim in order to have Canadian phone number. Can someone please tell me what the process is?
Looking to port from Koodo. It wasn't an option on the transfer page carrier select/drop-down, so I selected Telus.My IMEI number also wasn't recognized.Submitting a ticket didn't work (the page was broken).I saw some advice to activate a new number ...
I have been on the $25 plan 1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI can't send or receive texts anymore on my iPhone. I cannot verify my number on imessages, I've tried restarting my phone and toggling im...
it s me again, struggling with the 3 acounts. other than every slow app and website, no where i can sign out from the app. that means I can only access other 2 from home PC only. very frustrated over the service . very time cosuming... i would get my...
will long distance charges apply to calls made while I'm in Ontario (I'm based in Vancouver). Can I turn on my data to check emails, book an Uber, etc without getting extra charges. (Be kind I'm 69 and it's all new to me!! Thanks in advance). My ...
Hi,I just registered a new PM SIM card. I'd like to get back my old public mobile number that was deactivated in January. How can I see if its available and then transfer over to this number?Thanks,Sara
I have been trying ALL day to submit a ticket because I was overcharged when my plan updated today. I have not been able to successfully submit a ticket via my self service account. All I get are error messages and at other times blank screens and ot...
I have 2 phones. Both on the same type of plan. But the newer phone only have LTE while the older phone uses 5G.@ CS_Comms edtied by computergeek541: The above tagged username isn't a customer service account (nor anyone else you works at Public Mo...
So, I finally regained access to my original community ID, step 1 done. but now, it seems that "trusted device" only let's you skip the 2fa part, but you still have to enter your full email and password every time you want to check in? It used to jus...
@CS_Agent I tried activating an Esim and it gave me a notification saying it didn't work. On top of this, I messed up my number transfer because I put in the wrong number for MEID. I got a text saying someone would contact me 'shortly'. It's been alm...
This whole change over to Eversafe has been ridiculous and Frustrating! I have wasted a colossal amount of my time just trying to get access to Community again. I could not use my old id, it kept saying it was already in use, yeah , by me! Then it wo...
My wife is out of the country and so her Canadian phone number does not work. She is trying to login to her PM account but it is not giving her the option of sending code by email, she tried clicking "Resend code", it did not give the option of send ...
First off, I'm not sure what happened to my Community Support account (mobileguy). Can't seem to log in with that email anymore and PM doesn't seem to recognize that email either. So I'm posting my first topic here with my main primary account.So t...
My payment went without notivication double, this is without me changing enything, I am leaving Public Mobile. This is how you get treated after being with them for 5 Years.