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Recent discussions

Phone not working

Bought the $20 US roaming pkg and the talk keeps not working. Not happy 

evrich by Good Citizen / Bon Citoyen
  • 208 Views
  • 24 replies
  • 0 Bravos

Phone service interrupted again

My daughters phone got shut off early again for the second time we have it setup for the payment to come out on the 20th but nope its not working why did this happen again can anyone help me out? Want to hook myself and wife up but if this keeps happ...

JasonOikle67 by Great Neighbour / Super Voisin
  • 70 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't pay

Hi team, My payment didn't succeed this month. I've tried all my three credit cards, they all can't proceed. And also contacted related banks, they confirmed that they didn't receive any payment attempts. Could you please help to check what is the pr...

bibizf by Great Neighbour / Super Voisin
  • 48 Views
  • 3 replies
  • 0 Bravos

Referral Bonus Gone?

Someone I'd referred left Public Mobile in December (I recieved a message saying so), but now I'm receiving none of my other referral bonuses either?

shaynedudas by Great Neighbour / Super Voisin
  • 76 Views
  • 9 replies
  • 0 Bravos

Resolved! monthly data not reset

my plan of 250 GB per month is usually reset to start again every month after payment It seems to have not been done. It could of been missed last month too but not sure.

tq by Good Citizen / Bon Citoyen
  • 80 Views
  • 11 replies
  • 0 Bravos

Where to input referral code during activation?

Hi I have a referral code and my new SIM card, but i don't see where to add in the code and I don't want to get to the end of the setup and miss it? I looked at the documentation but the screenshot it shows is different to what the website looks like...

ruthb by Good Citizen / Bon Citoyen
  • 50 Views
  • 6 replies
  • 0 Bravos

Resolved! US Roaming Add-Ons

Hi...I'm new to Public Mobile, so any help is greatly appreciated as SIMON couldn't help me. We are heading to the USA and I want to get the US Roaming Add-Ons for 40 days.1 - If I’m setup on AutoPay, can I just select my US roaming add-on and it wil...

RACER83 by Good Citizen / Bon Citoyen
  • 121 Views
  • 19 replies
  • 0 Bravos

my add ons got deleted?

hi, my bonus add-on not there any more.I have 2 accounts, and one still has all add-on that suppose to get but other account all add-on are gone.2GB one time data bonus5GB bonusthese are two add-on that I suppose to get.account that add-on are missin...

korenish by Great Neighbour / Super Voisin
  • 56 Views
  • 7 replies
  • 0 Bravos

Autopay is not working??????????????

My dad's phone has been disabled because the AutoPay (which hint hint means that money is taken from the credit card automatically, Public Mobile FYI) didn't work. Please resolve!

Georgecc by Great Neighbour / Super Voisin
  • 87 Views
  • 10 replies
  • 0 Bravos

porting my number from another carrier

hello everyoneI ported my old number on January 14thSince this time I have not received any incoming calls or received voice mailI have turned my phone on and offhave taken the sim card out and reinstalled itI have data and can receive textsthanks in...

krisromlew by Good Citizen / Bon Citoyen
  • 48 Views
  • 5 replies
  • 0 Bravos

Grand Cayman

Can you use your phone in grand cayman 

Nurse99 by Great Neighbour / Super Voisin
  • 50 Views
  • 4 replies
  • 0 Bravos

My account is disabled all the sudden?

So why exactly did my account get disabled? My mother is having the same with her account. We both had AutoPay set up and did have a positive balance.Switched to PublicMobile last month, need to get this solved ASAP as this endangers my mother and wi...

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Oleg7 by Good Citizen / Bon Citoyen
  • 307 Views
  • 43 replies
  • 0 Bravos

Referral Code

When I activated my SIM card and switched to Public Mobile 2 weeks ago I put in my friends referral code however she is not saving the $1 and I did not get the savings of $10 on my first billThanks

CBr by Great Neighbour / Super Voisin
  • 43 Views
  • 5 replies
  • 0 Bravos

Resolved! Switching providers

I switched my phone plan from Koodo to Public and transferred my number over. I got an SMS from my old phone that I would get an email to confirm the switch, but that was last night and I still haven't gotten an email or any more updates. I went onli...

Haleigh1 by Great Neighbour / Super Voisin
  • 63 Views
  • 8 replies
  • 0 Bravos

Private number outgoing calls

Hello, How can I make my number appear private when maling outgoing calls? Right now, it shows my name. Back in the day we could dial *67 but i'm wondering how to do this on a cell phone?

Liza1984mtl by Great Neighbour / Super Voisin
  • 43 Views
  • 3 replies
  • 0 Bravos

credit card pAYMENT

Hello ,I have just moved to public mobile and they have charged me twice from two different credit cards

sangeeta1 by Great Neighbour / Super Voisin
  • 49 Views
  • 4 replies
  • 0 Bravos

keeping PM account open after transferring my number

I have had my number with Public Mobile for a couple of years now. I would like to transfer my number to Koodo temporarily because of voLTE as I have no coverage where I am right now with 3G. However, I would like to keep my PM account open after the...

AhmedZaki by Great Neighbour / Super Voisin
  • 40 Views
  • 3 replies
  • 0 Bravos

Match a competetors plan price: Freedom mobile

I currently purchased a new phone. I have 2 options: port my current number in that I have with public mobile OR get a new number with a new plan on the phone. Currently Freedom mobile has a promo plan:Big Gig Unlimited + Talk : 20 GB$40 for the firs...

bonnie09 by Great Neighbour / Super Voisin
  • 79 Views
  • 6 replies
  • 0 Bravos

Ontario Public Mobile not getting any service in Manitoba

Hi Team - I have Public mobile working fine in Toronto. I am on business travel in Manitoba and found no service in Manitoba. I have reset/rebotted and done all good stuff but still do not get any network service. Pubilc Mobile Coverage says it is we...

athukral77 by Great Neighbour / Super Voisin
  • 89 Views
  • 5 replies
  • 0 Bravos

Account Locked

It says my email is incorrect when I try to reset my password. I am using the same password I originally signed up with.What's wrong and how can I resolve this ?

Rharfouch by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 0 Bravos

Resolved! Autopay Reward

If I leave autopay turned on, but use a top up card to prepay for one month of service (or more), does it surrender my autopay reward (such as bonus data and $2 discount) for the months covered by the top up?

meta by Great Neighbour / Super Voisin
  • 100 Views
  • 6 replies
  • 0 Bravos

Resolved! unable to sign up for an account self-serve

Hello Support,When I try to register an account with my phone number for the Self Service portal, I get the following error message:" The phone number entered is invalid or you may have created your profile already. If you've forgotten your password,...

MPYB366 by Good Citizen / Bon Citoyen
  • 83 Views
  • 9 replies
  • 0 Bravos

Resolved! Online Ticket Submission Radio Buttons Deselecting

Hi, I'm attempting to submit a ticket online in order to return my certified pre-owned phone. It's pretty straight forward (I think). The only problem is, every time I select the radio button 'exchange' and then select the radio button 'no' under shi...

schulze498 by Great Neighbour / Super Voisin
  • 99 Views
  • 5 replies
  • 0 Bravos

Texts

I can't send or receive texts.

Lakee8 by Great Neighbour / Super Voisin
  • 66 Views
  • 6 replies
  • 0 Bravos

rewards

Hello, None of my rewards are showing up as a discount on my bill this month, is there a reason why?

rondaleess by Great Neighbour / Super Voisin
  • 122 Views
  • 11 replies
  • 0 Bravos

Moderator

I need help with my account for autopay please

JohnKivanc by Great Neighbour / Super Voisin
  • 121 Views
  • 10 replies
  • 0 Bravos
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