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Recent discussions

Resolved! Data Roaming in the US

I am on the Public plan that offers 50gb of data in both the US and Canada. I was just wondering if I have to turn on roaming during my time in the US and if turning it on won't cause additional charges. Thanks. 

Caleb12 by Good Citizen / Bon Citoyen
  • 37 Views
  • 3 replies
  • 0 Bravos

Can’t transfer over

Got text to transfer authorization from Virgin Mobile.  Said YES to transfer, 24 hours later, the transfer has not taken place. Called Virgin and they said to Public Mobile to send a 2nd request

Monctoncell by Great Neighbour / Super Voisin
  • 26 Views
  • 2 replies
  • 0 Bravos

Data being used from add-ons before main plan data used up.

I just checked my plan data usage to see if I am close to using up my monthly amount so that I can TRY to use SOME of my Loyalty "GIFT" (for being forced to change to the new, worse point system) of 240G before the 150 day time limit expires and my "...

Hummingbird by Good Citizen / Bon Citoyen
  • 51 Views
  • 7 replies
  • 0 Bravos

Porting number

@CS_Agent I recently ported a number but received this text:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone...

FrannyG by Great Neighbour / Super Voisin
  • 51 Views
  • 4 replies
  • 0 Bravos

Service

Account is active. Fees are paid for 90 days. Phone number is shown. The SIM card is not registered and the phone number has not been ported

Benist by Great Neighbour / Super Voisin
  • 24 Views
  • 1 replies
  • 0 Bravos

Logging in

When trying to log in to Community, and to My Account,  why do I always have to request a new code to be texted to my phone, multiple times before I receive any code?

Hummingbird by Good Citizen / Bon Citoyen
  • 43 Views
  • 4 replies
  • 0 Bravos

Overcharged for 1GB of data

I noticed I had ran out of data and needed some more quicky, so I texted YES1 to the number that generates when you've run out of data. It explicitly said I would be getting 1GB of data for 15. But when I checked my account, I had been overcharged tw...

Change my plan

I didn't explain enough in my last post. I had the $25 plan for about 4 years. With rewards the price dropped to $19.21 with tax. Now I'm paying $25 plus tax again. Over the years I was given add-ons amounting to 7 gigs of data and a total of 1500 in...

Cookie3 by Great Neighbour / Super Voisin
  • 44 Views
  • 2 replies
  • 0 Bravos

Activating sim

I need a live person to help me the sim card you sent me wont activate and your customer service sucks too confusing 

whiskey by Great Neighbour / Super Voisin
  • 24 Views
  • 1 replies
  • 0 Bravos

Traveling

Hello, can i use youre sims in other countries? Going for travel to sweden

Sadfac3 by Great Neighbour / Super Voisin
  • 28 Views
  • 3 replies
  • 0 Bravos

Plans

My husband has a plan for $6.90 I would like this plan

Maggie12 by Great Neighbour / Super Voisin
  • 68 Views
  • 4 replies
  • 0 Bravos

Resolved! No option to make a payment by credit card on my account

I forgot to update my credit card on my account, therefore i woke to no service as my account, i changed my card and then there is no option to make a credit card payment on my account, only  to redeem a voucher...when i dial *611, it asks for a pin ...

NEILTONGS by Good Citizen / Bon Citoyen
  • 43 Views
  • 2 replies
  • 0 Bravos

plan

Hello,I have changed to $29 for 40G on 4G network plan in my account and effective on renewal date(Today).But I saw it still charged me $34 for 50G on 5G network as previous one.Could you please check it and let me know why this happen and what you c...

Lisong by Good Citizen / Bon Citoyen
  • 43 Views
  • 2 replies
  • 0 Bravos

Suspended but enough in available balance

My service is suspended but there is enough in my available balance to cover it I need this fixed ASAP I'm furious every single month there's an issue to renew when I'm on auto pay and have money on my balance tries to make me make a credit card paym...

AmandaGraves by Great Neighbour / Super Voisin
  • 37 Views
  • 1 replies
  • 0 Bravos

Hawaii coverage

I know I have us calling and roaming / text dose that include Hawaii. My wife and I are in Hawaii June 1- June 9Please advise guido 

Guido13 by Great Neighbour / Super Voisin
  • 60 Views
  • 1 replies
  • 0 Bravos

email received from public mobile about account

has anyone else received an email like this?  My account is in good standing. I replied to the email telling them they are in error, just in case anyone is on the other end there.  It looks real but i've  never ever ever had an email so thought I'd s...

beads by Great Neighbour / Super Voisin
  • 72 Views
  • 1 replies
  • 0 Bravos

Referral Credit and Points Not Received

Dear Public Mobile Support Team,I recently signed up using my friend's referral code Oxxxx, expecting to receive the $10 credit, and for my friend to receive 1 point monthly. Unfortunately, neither of these benefits have been applied.Could you please...

Anil7 by Great Neighbour / Super Voisin
  • 85 Views
  • 1 replies
  • 0 Bravos

Porting failed

@CS_Agent ported from fido a few hours ago and confirmed with my carrier via text I wanted to port.I did a direct esim port with public mobile. My fido sim no longer works now and the esim is setting up with public mobile. It's been a few hours and i...

Viikhj by Great Neighbour / Super Voisin
  • 106 Views
  • 5 replies
  • 0 Bravos

Hi I can’t receive any calls and texts

Hi I can’t receive any calls and when I try to log into my app, it requires me to enter verify code by receiving on the phone, which I can’t receive so I’m stuck, unable to reach the customer service …

Eui by Great Neighbour / Super Voisin
  • 155 Views
  • 7 replies
  • 0 Bravos

Re $40 plan CANADA /US

Hi, im really confused by something. The $40 plan says it includes talk text data in Canada and the US.  Why are people having to buy $20 of data in the US  for 10 days if its suppisedly included ?   Ive tried submitting a ticket to ask this, but aft...

PALPAL by Great Neighbour / Super Voisin
  • 104 Views
  • 3 replies
  • 0 Bravos

Add-Ons

Will I lose my Promo and Holiday Gift Add-Ons if I switch plans?

Cookie3 by Great Neighbour / Super Voisin
  • 60 Views
  • 3 replies
  • 0 Bravos

New phone plans and eSIM.

I’m interested in buying a new Public Mobile plan that advertises a free eSIM. My iPhone 8 does not have eSIM capability.Would this affect my purchase of the plan in any way? I assume I’d be able to buy the same plan but with a regular SIM card. Does...

Dst by Great Neighbour / Super Voisin
  • 54 Views
  • 2 replies
  • 0 Bravos

Esim not accepted

Just started a new account for my son. His phone IS compatible with esim. While on the last step of activation the esim that was JUST PURCHASED is NOT accepted

Kjenkins by Great Neighbour / Super Voisin
  • 61 Views
  • 2 replies
  • 0 Bravos

Resolved! stuck in registration

I am a new customer, I paid, and chose esim, but my phone is not compatible. the screen is stuck and it says to contact an agent.  I did purchase a physical sim just in case, how do i get unstuck? 

MJCanario by Good Citizen / Bon Citoyen
  • 160 Views
  • 9 replies
  • 0 Bravos

Charged twice

Hello I was charged twice. Once on my old credit card and again and my new credit card. I changed my payment information days before the payment date. But I was still charged twice. Both charges are posted on my credit card account.

Fluffyking by Good Citizen / Bon Citoyen
  • 156 Views
  • 7 replies
  • 0 Bravos

Why referral code is invalid?

I referred my mom to public. She is new to public. She registered for a new account with the link I sent her and subscribed a plan. However the webpage kept saying the referral code is invalid. She did not get the referral credit. How to fix this?

LiEmZh by Good Citizen / Bon Citoyen
  • 86 Views
  • 4 replies
  • 0 Bravos
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