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esim refund

I bought 2 esim by accident. The first one was on my old phone and was never activated, but my credit card got charged regardless. Any chance I could get a refund?

My plan says it includes unlimited minutes in US, but the terms confused me?

Here is my plan:Unlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messaging?Here is the term:Unlimited Canada-wide minutes include calls made and completed within Canada. Roaming applies outside of Cana...

Activation

Good afternoon, I have a question: Last week I subscribed and created an account using email: xxxxxxxxxxxxxxxxx@xxxxxxxxxxxx. I ordered a physical SIM card. Today I received that card but I can’t login because I accidentally removed my Gmail account ...

I can not see the minutes from promotions accumulated by years

I can not see the 3 G +  international minutes  rewards that I accumulate from the promotions  . Where they are ? 

Terrible Speeds.

I am having terrible internet speeds and my location is BramptonThe phone is a Samsung Galaxy A14 5GI have run a few Speed tests and here are the resultsDown - 11.5 Mbps - Up - 0.55 MbpsDown - 5.76 Mbps - Up - 0.48 MbpsDown - 12.2 Mbps - Up - 1.49 Mb...

Cant recieve 6 digit code at old phone number

I can't log into my account because the 6 digit code is being sent to my old, disconnected phone number. How can I update the information in my account if I can't log in??

esim

My eSim won't activate. What can I do?

Number Port

I have just registered with a new number. Now I would like my number from my old carrier to be ported over to my new plan. 

Transfer a Quebec number to Public Mobile

Hello, I have a Quebec number from Rogers. I do live in BC now. Can I transfer that number to Public mobile? What's the process? Thanks

Static and drop calls

I have been having trouble with calls being dropped or the person I'm calling can't hear me (I can hear them fine) and/or they get a static like sound. I have a new phone Samsung S24FE. This has happened with both local and US calls and when I'm walk...

Problem making and receiving calls

I'm having an issue with receiving or making calls with my phone. I can text and receive texts. When I try to call someone, my phone shows it's calling but the person does not receive the call and my phone says can't connect. Same thing the other way...

Daughters phone is saying it doesn't have a plan

When I go into her account I can sign it but keeps sending coeds I put them in and we just keep doing this cycle. would like to get her plan back up

TRANSFER OLD PHONE NUMBER TO PUBLIC MOBILE

Have tried to transfer phone number to public mobile but it is not working. 

Mobile wifi

I've suddenly lost wifi connection on my phone. I get asked for sign in information, instead of the usual password. Anyone else have recent changes ?

error sim not registered

It's my primary contact and I am not able to call or receive call. Not expecting this kind of service could you please look into this priority?

5-10 Second Delay While Answering Calls

Hello, I've contacted support a few times over the past couple of months about this issue but it doesn't seem to resolve after following the steps, I've been pretty busy so following up hasn't been a priority unfortunately but the issue is persistent...

trying to fix my service provider number but cant find where to edit the info.

Changed my mind on promo plan offered via text, how to refuse offer?

Hi,I received a promo offer via text which I accepted due to special circumstances. The new plan was to take effect at the end of this month (May). My circumstances have now changed and I no longer wish to switch to the promo offer. How can I now dec...

I updated my new credit card and it is not being recognized.

European coverage

How do I get my cell phone coverage when traveling in Europe

ESim

I have an account.  Got a new phone that needs an eSIM.  PM FAQ’s are not helpful.  Everything shown is about starting a new subscription.  Online tips say go into your app, go to “account” and order an eSIM.  Only gives me the option to buy a physic...

25 5gb plan how to get

Hello I only use around 3gb, how to get this plan? Thanks

Talk did not work with US add on

I purchased us add on for my trip to us however data and text work but talk did not. Please explain 

Public Mobile no reception on two phones

Switched to PM just under a month ago. Now both my wife's phone and mine have no reception, we can't make calls, take calls, or send/receive texts.I've tried restarting my phone, turning on and off my e sim, airplane mode. Any other suggestions?

subscription options at 4G speed

My friend only has 1 subscription option 30$ at 4G, but I have 4 options from 19$ to 30$ monthly.Why isn't she offered the same plans as me? Thanks

When is the next US-CAN-Mex promotion

Hi all,any idea when is the next 29$ promotion coming ?I want to port/bring another line to my account.Thanks 

I cannot get full access to my account.

The login asks for a 6 digit number but I never receive it. I have seen other users say that there is an option to get the digits via email, but I do not have that option. What am I supposed to do?