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Recent discussions


I signed up for 55$ monthly with $20 off for 15 months and I was still billed $50. Why?

gweebie by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Community Rewards???

Hi, I'm new here & was wondering if someone could please explain how the Commu ity Rewards work? How do I GET rewards? What kind of rewards do u get? Help...

Bo1369 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Referral monthly discount and bonus not showing

Hello!I referred my daughter to PM at the end of September and, as I understood it, should have received a $25 bonus, plus she should be showing on my monthly bill under "friend referrals" (I'm grandfathered into the old plan). I didn't see anything ...

CrazyBean by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Transferring from Koodo to Public Mobile

I am planning to transfer from Koodo to Public Mobile. I added port protection to my Koodo account a couple of years ago as a security measure. Do I need to contact Koodo to have this removed before trying to transfer my number to PM? The next availa...

Purpledoc by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


Sim not working just did port from koodo 12 hours ago any suggestions ?

Ankish0786 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Cyber Monday deals

I'm trying to purchase a phone plan (because they're so cheap!). I just paid for a SIM card, but I can't buy the plan without the Sim number in my hand, how do I buy the cyber Monday deal?

5UC2 ...not equipped for incoming service

My phone is giving the above message when someone tries to call me and the call doesn't connect. I can call out but my call ID isn't showing up. Been a PM customer for several years and no issues till now. Plan was just changed yesterday. Payment was...

nadonnic by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Getting In Contact Via Private Message

Is there any way a customer support agent can answer me? It has been hours during their business time and no one will get back to me. I have submitted a ticket and sent multiple private messages and nothing.....I need someone to get back to me asap a...

Why am I not getting responses from the support agent

Switched from Koodo this morning, which seems successful since they cut off the old SIM card. But the new PM SIM is still not connected until now, tried submitting tickets and personal messages but not a single word back from the support for the enti...

Support is terrible - is there anyway to actually speak to a human?

My daughters cell phone isn’t working because the credit card expired and we no longer have access to the email we set it up with. I’ve been trying to have someone change the email to mine or at least update the expiry. I cannot get anyone to actuall...

sb3 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Plan did not change on renewal date

Anyone else have a problem with the Black Friday promotion of $40 with 15 gb ??? I clicked “Change plan on renewal date.” A few days after my renewal date I checked back and saw my plan was not changed and I was kept on my old plan.

Promo code

Good evening, How come I cannot use the promo code 20OFFMONTHLY for cyber monday? Is this for new users only?

star13 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Need account number

I am leaving Public Mobile and there was an issue with porting out to Koodo. They require my account number again, and now when I try to sign into my PM self serve, my login (which I am confident is correct, used it yesterday to get my account number...

Ddenton28 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Problems with Phoen Numbers

Changed my number, except phone not working and number I am supposedly to have someone else has.Also how do you contact a rep to have problem solved.

wamis27 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


PM deals 20GB data for $35/mo. For a limited time, save $20/mo. on our $55 plan for 15 months. Koodo deals 50GB for $45 for 24 months.+FREE iPhone 11 with the Tab for 24 months. why PM not doing like that deal why @J_PM

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inCity by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Porting out

I need a number in order to get my public mobile numbers ported out…does anyone know who to contact

denjenhart by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Cannot activate SIM card and Cannot sign in to existent account

Hello, I tried to make a new phone number with a new SIM card but I cannot activate that with all of my credit cards. I can use my credit card well on another site so I'm not sure what the wrong is. Please check that issue. Again, I cannot sign in to...

tia01 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Can’t enter new SIM card number

I am trying to enter a new SIM card number in my existing account, but when I try to update it just clears the number. I am wondering if I need to suspend the service first and then reactivate, then will I be able to update it?

chadsimms by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Why am I unable to speak to a human

I need a phone number to call so I can speak to a sentient human being in a timely fashion who actually works for Public Mobile. How can I speak to a human being TODAY and not “within a day”? My issue is time sensitive and related to my account/payme...

miamia by Great Neighbour / Super Voisin
  • 12 replies
  • 2 Bravos
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