Community

Login problems

I am trying to log in and the account t keeps stating “continue activation” or “go to login” and then the same steps again. i want to access my account to change details in my profile. 

No Data even with 5G/Bars

Hello, I keep having instances where I have at least 2 "bars", and it says I'm on 5G, but I'm not getting any data and there's an "!" next to my bars. This seems to be intermittent, and will come and go when I'm in the same area. Any ideas what could...

Subscription length

Am I able to purchase a subscription that is month to month or are there contract lengths?

Mobile data

I have suddenly lost all mobile data. I am well within my usage limit and I have verified my APN settings. 

Email verification code not sent

We bought an e sim, it was charged to my card, the verification email was not sent and now I'm in a loop of error pages and get get anywhere. Please help

log in difficulties

When logging in I get a page saying to select a plan, then buy a sim card. I have been a subscriber for  over 5 years. Whats going on and how to I fix this. 

Can't log in or retrieve email

I try to log in in my daugther account to update the paiement info. The loggin page won't work and states the email is not valid. The option "Recover your email" shows: "Please enter a valid phone number registered to your account." when I enter her ...

SMS not working

Hello, I've just transferred to PM. Phone and data is working fine. However SMS (sending and receiving) is not working.

Fraud phone call from my number.

Somebody called to tell me they received a fraudulent type recorded msg that came from my phone number.  Coincidentally I've received 3 other phone calls today all from numbers starting in 250-888-xxxx, one of them left me the msg.  What should I do?

Merge accounts

Hello. Please can you let me know if there is a way to merge my family accounts. I just moved from Fido tp public mibile. Seems that no i have to manage 4 acounts. How can i proceed. thanks

Travelling to Mexico

Is there any charges when we are visiting Mexico if we use our phone and data? 

Sim card and porting not working

Hello,  I got an error saying to contact customer support when tried to activate my sim card.

Change from $25 3G to 4G plan

Hello,I see that public mobile is offering the same $25 plan that i have with 4GB data and 4G speeds while i am on 1GB data and 3G speeds paying $25.How could i switch over to this plan and also keep my referral and loyalty bonuses.Thanks.

Account non existing

I have 2 accounts with public mobile. One for my personal and one for my business. I’m trying to cancel my business phone plan because I no longer need it. Now when I went to sign into my account once signed in it asked me to register for a phone pla...

suggestion about new plans

subscribe a new plan

I made a mistake with esim

When I tried to subscribe to public mobile and went through the process I went with esim because I thought my phone could do it. But I found out later that it doesn't support esim and I started the process with esim and now stuck. Can anyone help me?...

can't login

Hello, I am having trouble logging into my account.  I enter my login information correctly but it just keeps bouncing to the main page.  

subscribe a new plan

Hello community,can you please advise me How to change my Plan subscription?Thanks

I cannot submit a ticket. I keep getting an error message. Is there any other way to contact agent

My Plan

Hello Everyone…I wanted to view my current plan but I can’t find it.  Under Subscriptions, I see that I’m on the $15/month plan, which originally, was correct, BUT when PM switched from the old Rewards program to the new one, I was down to paying $9/...

Re: I transfer number last Thursday but still use temporarily number

I’m having the same issue. Would you be able to message me the number for live support? thanks! 

Login failure

my current login account showing as i am activating new sim but i am using this account for years but first time this is happening. I tried with deleted history/ incognito but still problem is same. please help 

Lost access to acount

I accidentally reset my sim and lost email associated with my other acount

i paid a subscription too soon

hey! i saw you guys had an offer saying it was 34CAD a month with 60gb with it and i thought it was fantastic, i was previously on a 28$/25gb plan, and so when i decided to change plans, i wanted to finish my old plan first, so i thought  my new plan...

Samsung A02s not making or receiving phone calls

Hi,My phone has stopped calling /receiving calls. I am still getting messages.My plan is active and I am able to use this SIM from another phone to make calls.Please help.