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Recent discussions

US Roaming

I am going to Florida for March break, and was going to purchase the US roaming add on. But PM has an announcement on their site saying that US roaming won't necessarily work. I'm not really that tech savvy, so I'm wondering if I am in fact interpret...

cjan by Good Citizen / Bon Citoyen
  • 80 Views
  • 12 replies
  • 1 Bravos

Group chat issues

Having issues receiving from 1 contact in group chat but can receive from them individually. I have done all troubleshooting I can think of. Contact not blocked cause can receive individually, restarted phone, force stopped app, downloaded new app, d...

Tdawg by Great Neighbour / Super Voisin
  • 53 Views
  • 8 replies
  • 1 Bravos

Cs

I'm having problems and need help how do I get a ticket as I can't get it to work

Madashell by Good Citizen / Bon Citoyen
  • 43 Views
  • 4 replies
  • 1 Bravos

Overcharged

I canceled my daughter's account with you guys on December 29th. My payment came on the January 6th for my cell phone, my husband's payment came out January 27th for his cell phone. My daughter's would have come out January the 08th, 2 days after min...

Hailey09 by Good Citizen / Bon Citoyen
  • 94 Views
  • 10 replies
  • 0 Bravos

USA add on

I put US add on on my phone yesterday. I paid and saw the payment was received but I may have done it before the prior add on was finished. I was charged $30 and was $20. How do I get it to work???

tbt by Great Neighbour / Super Voisin
  • 57 Views
  • 6 replies
  • 0 Bravos

Resolved! Friend's referral code

I opened a new public mobile account, but it would not accept my friend's referral code.

Pat72 by Great Neighbour / Super Voisin
  • 61 Views
  • 4 replies
  • 0 Bravos

Public Mobile is not able to blacklist my phone

I bought my Samsung S22 phone unlocked from Bestbuy in Canada in 2022. The phone was stolen during my trip to US and when I contacted Public Mobile to add my IMEI number to the national blacklist, they said "Regarding the lost stolen report unfortuna...

ZeinabMobini by Great Neighbour / Super Voisin
  • 101 Views
  • 10 replies
  • 0 Bravos

Resolved! My card is still being charged months after I switched to Koodo.

I loved PM but moved to a place where i needed wifi calling so had to switch to Koodo. I just noticed I'm still being charged for my PM account. I'm pretty sure my account is closed because I can't login to it anymore. How can i get this sorted out?

michaelk by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 0 Bravos

Keep phone number but change sim card

Good morning and HAppy new year. i have lost my SIM card and purchased a new one but I would like to keep the same number. When I try to change the SIM card as indicated, I am not able. Please help thank you

Landryy by Great Neighbour / Super Voisin
  • 71 Views
  • 5 replies
  • 1 Bravos

Payment deducted twice

Hello, I was buying to buy sim online and my payment got deducted twice but there is no confirmation on sim shipment. How do I get back my deducted money ? Or sim ?

Vianapereira by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

Upgraded plan, but did not changed in my account

I received a text offer to upgrade to $40 15gb. So i logged in to my account and changed plan on Dec 30, 2022. But when i checked my account it is still on old plan after a month. Pls help!

avin01 by Great Neighbour / Super Voisin
  • 81 Views
  • 4 replies
  • 0 Bravos

Data usage

Hello!My son has a data plan for MP per month. According to the usage, he only used about 78MB, however according to the general overview, there is no MB left. Could anybody explain how this is possible?Thanks!

DaPou by Great Neighbour / Super Voisin
  • 77 Views
  • 6 replies
  • 1 Bravos

Cancelled my account still being charged

I cancelled my account and every month I still get charged. I no longer have an account so cannot sign in to cancel it AGAIN. I feel caught in a bad situation and need to speak ( live chat) w a moderator. @Moderator

susanday by Great Neighbour / Super Voisin
  • 114 Views
  • 7 replies
  • 1 Bravos

Resolved! LTE, 3g, 4g question

I just changed my plan and moved from LTE 3g to 4g but in my phone settings it only has the option to change to either LTE (recommended) or 3g. Online my phone shows it is a 4g phone as well. Am I doing something wrong. I have a moto g fast. I went t...

Ashleyroy1974 by Great Neighbour / Super Voisin
  • 111 Views
  • 4 replies
  • 1 Bravos

Resolved! What are your reasons for staying with PM?

There are other carriers offering seemingly much better deals, especially during the holiday seasons. Many left and many stayed, what are your reasons for staying? MineWorry free – it is prepaid, you can’t use what you did not pay.Add-on plan, specif...

tzliu by Model Citizen / Citoyen Modèle
  • 145 Views
  • 6 replies
  • 6 Bravos

changing plans

I have 2 accounts- one for each of my kids. I changed plans on one of my accounts and it automatically changed the plan on both accounts. Who do I get a hold of to correct this? what do i do?

marcel4 by Great Neighbour / Super Voisin
  • 78 Views
  • 6 replies
  • 0 Bravos

Payment

My card doesn't work for some reason and it works everywhere else. 

Townsend1 by Great Neighbour / Super Voisin
  • 72 Views
  • 5 replies
  • 0 Bravos

Data

I have data available but launching my data connection I cannot get internet access

Toy by Good Citizen / Bon Citoyen
  • 86 Views
  • 7 replies
  • 1 Bravos

Resolved! When does my US add on start?

I am looking at purchasing the data/test/talk plan for the USA. Does it activate at time of purchase or can I buy it now and then it will last from 15 days when I enter the USA? Also - any comments on reception quality in Orlando?TIA

pp4ever by Great Neighbour / Super Voisin
  • 89 Views
  • 2 replies
  • 0 Bravos

Text history not accurate

Hi, can anyone tell me why under my detailed usage the texts all show as outgoing to 474663? It does not show any incoming, and no other numbers. Even with iMessage logged out.

KnightS0891 by Great Neighbour / Super Voisin
  • 101 Views
  • 3 replies
  • 0 Bravos

Missing envelope icon. No way to check messages.

I submitted a ticket to sort out why I did not receive a refer-a-friend payment, for the past 2 months. And there is no way for me to check my messages, as my account does not have a Community Inbox "envelope icon". I have a Francais bubble, a bell i...

pixl8it by Great Neighbour / Super Voisin
  • 144 Views
  • 9 replies
  • 1 Bravos

US LONG DISTANCE CALL

I started using your communication network or Public Mobile in September,2022, based on the recommendation of my brother, and he told me that after three months which was December last year, i will be able to call America freely where most of my fami...

Lekans8 by Good Citizen / Bon Citoyen
  • 503 Views
  • 39 replies
  • 0 Bravos
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