Welcome to the Community

Find answers, ask questions, and share ideas

cancel
Showing results for 
Search instead for 
Did you mean: 

Supporting Thousands of Community Users

2,865 Online

Recent discussions

esim refund

I bought 2 esim by accident. The first one was on my old phone and was never activated, but my credit card got charged regardless. Any chance I could get a refund?

Thinhny by Great Neighbour / Super Voisin
  • 17 Views
  • 1 replies
  • 0 Bravos

Activation

Good afternoon, I have a question: Last week I subscribed and created an account using email: xxxxxxxxxxxxxxxxx@xxxxxxxxxxxx. I ordered a physical SIM card. Today I received that card but I can’t login because I accidentally removed my Gmail account ...

Vozikova by Great Neighbour / Super Voisin
  • 16 Views
  • 1 replies
  • 0 Bravos

Terrible Speeds.

I am having terrible internet speeds and my location is BramptonThe phone is a Samsung Galaxy A14 5GI have run a few Speed tests and here are the resultsDown - 11.5 Mbps - Up - 0.55 MbpsDown - 5.76 Mbps - Up - 0.48 MbpsDown - 12.2 Mbps - Up - 1.49 Mb...

MJ1961 by Great Neighbour / Super Voisin
  • 22 Views
  • 1 replies
  • 0 Bravos

Cant recieve 6 digit code at old phone number

I can't log into my account because the 6 digit code is being sent to my old, disconnected phone number. How can I update the information in my account if I can't log in??

Danté by Great Neighbour / Super Voisin
  • 49 Views
  • 7 replies
  • 0 Bravos

esim

My eSim won't activate. What can I do?

RBL by Great Neighbour / Super Voisin
  • 23 Views
  • 2 replies
  • 0 Bravos

Number Port

I have just registered with a new number. Now I would like my number from my old carrier to be ported over to my new plan. 

Mitjoh by Great Neighbour / Super Voisin
  • 33 Views
  • 3 replies
  • 0 Bravos

Static and drop calls

I have been having trouble with calls being dropped or the person I'm calling can't hear me (I can hear them fine) and/or they get a static like sound. I have a new phone Samsung S24FE. This has happened with both local and US calls and when I'm walk...

cfdeguire1 by Great Neighbour / Super Voisin
  • 57 Views
  • 5 replies
  • 0 Bravos

Problem making and receiving calls

I'm having an issue with receiving or making calls with my phone. I can text and receive texts. When I try to call someone, my phone shows it's calling but the person does not receive the call and my phone says can't connect. Same thing the other way...

DavidF1 by Good Citizen / Bon Citoyen
  • 73 Views
  • 7 replies
  • 0 Bravos

Mobile wifi

I've suddenly lost wifi connection on my phone. I get asked for sign in information, instead of the usual password. Anyone else have recent changes ?

TBurke by Good Citizen / Bon Citoyen
  • 82 Views
  • 6 replies
  • 0 Bravos

error sim not registered

It's my primary contact and I am not able to call or receive call. Not expecting this kind of service could you please look into this priority?

HimanshuTelus by Great Neighbour / Super Voisin
  • 47 Views
  • 4 replies
  • 0 Bravos

5-10 Second Delay While Answering Calls

Hello, I've contacted support a few times over the past couple of months about this issue but it doesn't seem to resolve after following the steps, I've been pretty busy so following up hasn't been a priority unfortunately but the issue is persistent...

ericjonezy by Good Citizen / Bon Citoyen
  • 77 Views
  • 10 replies
  • 0 Bravos

Resolved! Need to switch my PM account from android (LG) to iOS (iPhone XR)

My apologies, I've tried finding the answer here but am not getting exactly what I want. I have downloaded the Move to iOS app on my LG. At the Allow App Location Permissions page, it sends me to Settings (I allow) and then it sends me back to the Al...

SimonnB by Good Citizen / Bon Citoyen
  • 132 Views
  • 15 replies
  • 0 Bravos

Resolved! Promo code

I said Yes to a promo code on April 28th but don’t see it reflected on my new bill from May? How I can contact Public Mobile about this issue?

basia_P57 by Great Neighbour / Super Voisin
  • 72 Views
  • 6 replies
  • 0 Bravos

Resolved! Wife lost sim card in europe

Hi it's been a while, chatbot as always not helpful and it also doesn't let recognize that I am logged in.  Anyways Just wondering the current process for sim changes for lost sims,Wife is comings back in a week traveling in Europe landing in Vancouv...

mimmo by Retired Oracle / Oracle Retraité
  • 100 Views
  • 6 replies
  • 0 Bravos

ESim

I have an account.  Got a new phone that needs an eSIM.  PM FAQ’s are not helpful.  Everything shown is about starting a new subscription.  Online tips say go into your app, go to “account” and order an eSIM.  Only gives me the option to buy a physic...

Liag by Great Neighbour / Super Voisin
  • 58 Views
  • 2 replies
  • 0 Bravos

Public Mobile no reception on two phones

Switched to PM just under a month ago. Now both my wife's phone and mine have no reception, we can't make calls, take calls, or send/receive texts.I've tried restarting my phone, turning on and off my e sim, airplane mode. Any other suggestions?

DGuhl by Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos

subscription options at 4G speed

My friend only has 1 subscription option 30$ at 4G, but I have 4 options from 19$ to 30$ monthly.Why isn't she offered the same plans as me? Thanks

paul79 by Great Neighbour / Super Voisin
  • 66 Views
  • 4 replies
  • 0 Bravos

I cannot get full access to my account.

The login asks for a 6 digit number but I never receive it. I have seen other users say that there is an option to get the digits via email, but I do not have that option. What am I supposed to do?

Eredus by Great Neighbour / Super Voisin
  • 63 Views
  • 2 replies
  • 0 Bravos
Getting Started
New to the Community?
Check out these helpful tips and tricks to help you settle in.

Just for fun

Want to talk about your interests, hobbies, or anything that’s not related to phone-stuff? Head over to The Lounge


Latest blogs


Navigating the eSIM and SIM Card Landscape

Why 5G is the Future

Combating Spam Texts with Public Mobile

Need Help? Let's chat.