Public Mobile Community

Subscription payment

Hi, this is my first time paying for my subscription. My payment is due today and I have the money for it, but it has yet to be paid so I was just wondering if it’ll take a couple ours to pay or if it should be insist. If so how do I go about making ...

My new price plan that had to be renewed on the new cycle wasn't charged

Hi I changed my price plan with option tobe renewal on the next bill cycle and I saw in the app it was pending to be renewed on Jan 18. Now I see I'm still with the old plan. Id like it to be fixed.

Resolved! cant make a phone call -

I have a Canada us 30 subscription. but when i tried to make a call it, i get a voice message indicating i have reached my minutes limit, even through i have unlimited talk and text. any insight?

SIM card not delivered

I have waited for a week to receive a SIM card that was promised for delivery in two business days. What has gone wrong. When will I get it.

Resolved! Subscription on APP and on online portal does not match

Hi allI have 20 GB plan US/Canada but when i go into app it shows 10 GB in subscription but when i log into online portal it shows correct 20 GB.How this can be fixed. Please advise

can't understand how public points are calculated

Who can tell me how it could be :From previous summary to 01/09/2025; Points Earned: 2.9; Points Redeemed: 0 Points Balance: 11.85but actually my points balance was 10.85 points as shown in previous summary. the new balance should be 10...

Getting SMS in South Korea

Hello,I am working with my CRA account in South Korea,but I cannot get a SMS (text msg)from them to identify myself. Can I use the roaming service with public mobile in South Korea or is there any way to get the SMS? This cell phone number is the onl...

Rewards

Did public give offer of holiday giveaway of 2gb for 2025

Lost ability to call in usa

i have usa package. I have data, but cant make or receive phone calls on samsung android

Resolved! Canada/USA/Mexico plan

Do I need to have my roming option switched to on when I go to the USA from canada. Or does it change automatically when I cross over With roming switched off on my phone.

Rewards are not being paid out.

I am paying customer on a $30 + Plan since October 2024, so far I only received 0.9 Points in Rewards. So I reached out to CS_Agent and this is what I am told. I don't believe what they are saying is correct. edited by computergeek541: removed unrel...

Public Mobile Service

My Public Mobile service stopped working last October 2024. I can no longer get into my account to make a payment. How do I get my service back, January 21, 2025.

Is it a Roaming Plan: "50GB Data within Canada, the US and Mexico at 5G Speed" $35.00...

"50GB Data within Canada, the US and Mexico at 5G Speed" $35.00/MONTHSimply, I want to confirm that with this plan, one can:1. Roam within Mexico: -Make outbound calls to Canada-wide mobile numbers (text, messages) without incurring long-distance/add...

Roaming with a Canada / US plan

Why do I get this message when I have a Canada / US plan?Public Mobile here. Welcome to USA. You will need a Roaming Add-On to use your phone if you do not have a Canada-US or Canada-US-Mexico plan. You can get a US Roaming Add-on for as low as $10 ...

Resolved! billing

I am being illed on 2 credit cards. This should not be happening. I am getting billed on a new card since December and stil be blled on a card that has, to my knowledge , expired. Can you tell me how to get this rectified? thank you

Resolved! Transferring a number

I’m in the process of transferring from Koodo to public. I have responded to Koodo with yes . I understand it may take up to 5 hours. I understood I would still be able to make outgoing calls as well as texts, however can do neither. Any what I shoul...

Is it possible to transfer a number from an existing Public Mobile account to another PM account?

Hi,I created a second Public Mobile account and I want to cancel my old account while also keeping my old phone number. Can this be done? Do I need to wait until the old account's plan cease to be effective? The old plan/account stops in a few days, ...

How to get old number back after inactivity for more than 90 days

Hello community,Hope you guys are well. I have lost access to my old account due to inactivity for more than 90 days. Actually, I had to go overseas for few months therefore I paused my subscription and unfortunately I forgot to turn it on and now I ...

login passcode

I got new phone. I try to login my account to buy esim card. It is two step authorization. I have emailpasscode. But, I cannot access phone passcode because I don't have access to phone now. Can someonehelp solve this issue? Thanks.

Resolved! What Add-on do I need to buy to have roaming in France?

Can anyone please help? I am going to France and want to buy a talk/text add on. I don't see an option for France or Europe - a lot of other countries and UK etc. Does anyone know what add-on I need? THANK YOU SOOO MUCH

Resolved! Change of SIM card and number?

hi tech support team, We've recently moved from Ontario to New Brunswick. Question is, do I need to change my SIM card and phone number?

eSIM to SIM

Hi. I currently have an (older) phone that supports eSIM. I plan to buy a new mid-range phone that does not support eSIM. So I need to buy a physical SIM. Two questions:1) what is the difference between the two physical SIM options on Amazon?https...

Resolved! Canada-US-Mexico wide plan, service issues in Florida

I got my new Canada US Mexico wide plan a few weeks ago before a visit to Florida. When I landed I had a strong signal with AT&T, unfortunately I could only make a couple intermittent calls or texts and then nothing worked. I restarted my phone sever...

Ex spouse

My ex wife is paying for hers,my sons and my phone service…I’d like to get taken off her account and start my own…any help would be greatly appreciated…not being able to call a representative poses an inconvenience .

Resolved! Larger SMS messages not sent, not receiving atrachments

My SMS feature has been a point of contention for me. First of all when I send texts, which are no more than 200-250 characfers, it never sends. When I shortened the same text, it sends. Is there a size limit for the number of words in SMS ? I also h...

MSS Messaging requires phone #

I am not getting texts from Public mobile. Message comes upPress settings, go to phone settings, and enter your phone numberPrimary or secondary will not save. I don't know how to use this. Please, can someone call me?

My Account page not loading?

I log in successfully but when I click on the My Account page it just diverts to the Public Mobile home page. I can't reach the my account page. I've clicked on links in the help articles too and it just goes to the home page.

Data

Is it possible to use my points reward to increase my remaining data?

Resolved! up grading to a better plan

I am 5 days into my current plan. I want to change it to one that includes Mexico. It is $5 more than my current one. If I change now, do I pay $35 now, and get a new renewal date, and the money i paid 5 days ago is gone? or is there some kind of cre...

Add my new credit card payment

Searching . My account.. how . Where ?

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