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Recent discussions

Goodbye PM

Was subscribed to PM since 2016. With the recent decision to delete the old rewards system, PM is now no longer the best game in town. I hope the bean counters at the top factored in the percentage of customers lost vs. the extra profit that could hy...

acernine by Good Citizen / Bon Citoyen
  • 33 Views
  • 2 replies
  • 0 Bravos

Billing reminders

Reminder for billingI never get email or texts when my bill goes through. Is it possible to set up billing reminders? I'd love to get a heads up, even a text that my card got charged.

Y4J259 by Model Citizen / Citoyen Modèle
  • 64 Views
  • 4 replies
  • 0 Bravos

Resolved! Reward

Why I didn’t get my reward this month as usual? I am a Public Mobile client more than 5 years and I didn’t change my subscription this month

Gigi2023 by Great Neighbour / Super Voisin
  • 68 Views
  • 2 replies
  • 0 Bravos

Resolved! Available phone numbers

Anyone know if you can request a specific phone number or can you only scroll through the list of numbers

JennjennD by Good Citizen / Bon Citoyen
  • 142 Views
  • 14 replies
  • 0 Bravos

How to get a better deal?

With the new pricing structure, my bill more than doubled? Are there better deals out there?

Doggie by Great Neighbour / Super Voisin
  • 132 Views
  • 9 replies
  • 0 Bravos

dropped calls

I have had six dropped calls today.  This is getting very tiresome.  I have had this problem for a long time and thought it might be because someone is using their car phone but it seems that nobody was travelling on any of the six calls dropped toda...

droppedcalls by Great Neighbour / Super Voisin
  • 78 Views
  • 3 replies
  • 1 Bravos

Refund

How do I get a refund like been trynna figure it out now for like n hour n I hate this service worst thing 2 deal with n they don't even have a  hotline 

Loganpetarts by Great Neighbour / Super Voisin
  • 54 Views
  • 1 replies
  • 0 Bravos

sim card

I tried my public mobile sim card in another phone. It wants an unlock pin. What do I do?

Donnnn by Great Neighbour / Super Voisin
  • 104 Views
  • 5 replies
  • 0 Bravos

Out going calls

My old # ran out of minutes and won’t let login , says I’ve tried to many times when I’ve only tried once ! SO I bought a new plan and got another # and everything works except out going calls ! 

1239 by Great Neighbour / Super Voisin
  • 53 Views
  • 2 replies
  • 0 Bravos

Updating PRL

Is PRL (preferred roaming list) still a thing? On CDMA I remember having to update the PRL occasionally to ensure my phone connects to the closest towers.I noticed while trying to troubleshoot dropped calls that on LTE I get a much weaker signal than...

smurfit by Good Citizen / Bon Citoyen
  • 64 Views
  • 3 replies
  • 0 Bravos

Outgoing call drops

I only have one bar showing, which occasionally goes up 2 bars, then quickly reverts back to 1 bar …don’t know if that has anything to do with it, but my phone just recently dropped 2 calls in the middle of a conversation. 

Eister by Great Citizen / Super Citoyen
  • 80 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Customer retention

I wanted to upgrade my plan and the the only options I was given were to keep my current plan which is 3.5 years old and now inferior (slower and less data) to plans offered for lower price by public mobile and competitors, pay more for a plan i dont...

JLafratta by Great Neighbour / Super Voisin
  • 115 Views
  • 6 replies
  • 1 Bravos

Service just stopped working

I recently started a subscription and it was working fine for 3 days until I got a text from Public Mobile. It said that the transfer of my phone number was unsuccessful, so they gave me a new number. If I wanted to to use my old number, I would have...

Mel24 by Great Neighbour / Super Voisin
  • 72 Views
  • 2 replies
  • 0 Bravos

How long to receive my sim card?

My phone is unfortunately not ESim compatible with public Mobile so I optioned for the $10 sim card... It was placed may 17th and I still have yet to receive anything in the mail or any kind of delivery updates or notifications through email. I am pa...

Hodgey by Great Neighbour / Super Voisin
  • 61 Views
  • 4 replies
  • 0 Bravos

Changing plan and keeping options

Hi, I would like to know if the 30go fidelity gift I receive from PM will still be working if I change my plan? Thanksss

EvePS by Great Neighbour / Super Voisin
  • 45 Views
  • 2 replies
  • 0 Bravos

Transferring my Voip line to public mobile

I have made a new activation and I want to transfer my VOIP line ###-###-#### but when I request, it says "This number isn't available". Can someone check if my port request has already been made or not when I called the VOIP line, they said they did...

Vijai1232 by Great Neighbour / Super Voisin
  • 77 Views
  • 4 replies
  • 0 Bravos

How to recover phone number from a lost device

Hi everyone!My dad just lost his phone at an airport in Korea. He can't login in to his Public Mobile account since the verification code gets sent to his old phone. Is there any way he can get back his phone number? Thank you 

rringasm by Great Neighbour / Super Voisin
  • 69 Views
  • 4 replies
  • 0 Bravos

Phone dropping

My phone always dropping after few minutes of conversation. I have monthly unlimited plan and payment is automatically charged every month. Don't know why dropping 

Lixia1010 by Great Neighbour / Super Voisin
  • 60 Views
  • 5 replies
  • 0 Bravos

Esim to physical sim still only SOS

I had a esim and just bought a physical sim. I added the number in my profile and make sure it was correct.  I put the sim in my phone and reset the phone and re enter the sim many times and all I have is SOS.  How long does this take to update. Its ...

kylebunga by Good Citizen / Bon Citoyen
  • 87 Views
  • 8 replies
  • 0 Bravos

Zoomer port failed

As others have mentioned, the zoomer port failed using imei , I’m stuck in limbo. I wish I had read other messages that said to use the account number with two leading zeros first. How do I restart the port process now? Tried chat but no one actually...

Canuckrider by Great Neighbour / Super Voisin
  • 79 Views
  • 5 replies
  • 0 Bravos

Sim number

Tried to enter sim number and it was too many digits

Bill30 by Great Neighbour / Super Voisin
  • 51 Views
  • 3 replies
  • 0 Bravos

Activation fails

Hi,New subscriber here.  I just finished paying and it asked me to complete the activation process via the app.  However, once I entered to transfer my number from my existing carrier, it tried to activate the eSIM and it failed.Now, I cannot continu...

PatrickMyChan by Great Neighbour / Super Voisin
  • 82 Views
  • 6 replies
  • 0 Bravos
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