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I bought 2 esim by accident. The first one was on my old phone and was never activated, but my credit card got charged regardless. Any chance I could get a refund?
Here is my plan:Unlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messaging?Here is the term:Unlimited Canada-wide minutes include calls made and completed within Canada. Roaming applies outside of Cana...
Good afternoon, I have a question: Last week I subscribed and created an account using email: xxxxxxxxxxxxxxxxx@xxxxxxxxxxxx. I ordered a physical SIM card. Today I received that card but I can’t login because I accidentally removed my Gmail account ...
I am having terrible internet speeds and my location is BramptonThe phone is a Samsung Galaxy A14 5GI have run a few Speed tests and here are the resultsDown - 11.5 Mbps - Up - 0.55 MbpsDown - 5.76 Mbps - Up - 0.48 MbpsDown - 12.2 Mbps - Up - 1.49 Mb...
I can't log into my account because the 6 digit code is being sent to my old, disconnected phone number. How can I update the information in my account if I can't log in??
I have been having trouble with calls being dropped or the person I'm calling can't hear me (I can hear them fine) and/or they get a static like sound. I have a new phone Samsung S24FE. This has happened with both local and US calls and when I'm walk...
I'm having an issue with receiving or making calls with my phone. I can text and receive texts. When I try to call someone, my phone shows it's calling but the person does not receive the call and my phone says can't connect. Same thing the other way...
Hello, I've contacted support a few times over the past couple of months about this issue but it doesn't seem to resolve after following the steps, I've been pretty busy so following up hasn't been a priority unfortunately but the issue is persistent...
My apologies, I've tried finding the answer here but am not getting exactly what I want. I have downloaded the Move to iOS app on my LG. At the Allow App Location Permissions page, it sends me to Settings (I allow) and then it sends me back to the Al...
Hi it's been a while, chatbot as always not helpful and it also doesn't let recognize that I am logged in. Anyways Just wondering the current process for sim changes for lost sims,Wife is comings back in a week traveling in Europe landing in Vancouv...
Hi,I received a promo offer via text which I accepted due to special circumstances. The new plan was to take effect at the end of this month (May). My circumstances have now changed and I no longer wish to switch to the promo offer. How can I now dec...
I have an account. Got a new phone that needs an eSIM. PM FAQ’s are not helpful. Everything shown is about starting a new subscription. Online tips say go into your app, go to “account” and order an eSIM. Only gives me the option to buy a physic...
Switched to PM just under a month ago. Now both my wife's phone and mine have no reception, we can't make calls, take calls, or send/receive texts.I've tried restarting my phone, turning on and off my e sim, airplane mode. Any other suggestions?
The login asks for a 6 digit number but I never receive it. I have seen other users say that there is an option to get the digits via email, but I do not have that option. What am I supposed to do?