Community

Not able to confirm full access

I got a new sim and new subscription for which I have already paid. I keep getting this message "We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be...

how do i get my account number

Payment

My payment will not process. How do I complete a payment?

eSIM

I can’t load my eSIM and now my phone does not work at all.  I even tried to buy a second eSIM to see if that would help and that is nowhere to be found.

All calls go to voicemail

The transfer was completed by answering 'YES' to the message from other provider. But now I can call out but can't answer any calls as it directly goes to the voicemail.New: Also text messages and phone calls are still routed to old Fido number. We g...

Internet slower after changing to 5G

I am experiencing slower mobile data speed since I changed to 5G. This is weird is there a reason for that?

Canada/us data and phone plan

Hey I have the Canada/us data and phone plan. So when I get to the states I won’t get charged with any extra roaming charges? 

To unsubscribe

To cancel my subscription and unsubscribe from all mobile services, who I should contact ?

57$ per month ? why ?

You are thieves who are charging me $57.49 a month. I am going to completely switch companies, and I will never recommend you to my loved ones or any future clients. I know you don’t care, and you pretend that the customer is king—we know the game. B...

When will I receive a reply on a ticket?

Hello,I submitted a ticket regarding my porting request issue. When should I expect to hear from you?

Voicemail

Is there a way to deactivate or do away with VM on my Android since there's no 'calling' PM support?Or is the only solution to keep my VM full?       

US Data Talk and Text

Hi, my wife is in the US. She got the $30 roaming plan. She is able to use the Data but Talking and Texting will not work for her. Does anybody have experienced this and have a solution?Thanks

sim swapping

hi, i just had my SIm swapped with Public and it created a horrible mess. They hacked into all my accounts including bank and credit card. When i asked for help from Public mobile there was no one to call, and online took over 12 hours to get through...

How to use my points?

I would like to know how to use my points,thank you

Account locked and nobody seems to be able to solve this at Public Mobile

Super frustrated right now. I've been a long time Public Mobile user. My daughter's phone was stolen 8/24 and it took us 4 days to get into the account to change the SIM. The account has been locked and despite having to provide authentication that I...

Refund

I purchased a SIM card from Public Mobile and paid the fee, but it didn't arrive on time. After waiting, I switched to another telecom company. About ten days later, the SIM card finally arrived, but I no longer need it. I want to cancel my account w...

Activation unsuccessful and I can't get my money back. What gives?

I went with Public because it was advertised that I could provision remotely and use an eSIM. My phone supports this, but after multiple attempts the eSIM install fails. Alex in support now tells me I need to go out and buy a physical SIM to make it ...

charged on Sept 6, 2024 but was deactivated

I was charged the regular monthly fee on september 6, 2024 and was deactivated. I paid the amount again just a minute ago online and was told that the subscription was renewed. Will I be double charged on my credit card?

Credit card error

Credit card error keeps saying it's inaccurate but it is

Change password

How do I change my password?

How to remove credit/debit card information?

In the web layout, it does not seem to be possible to remove credit/debit card information. It is possible to update card information, but apparently not to completely remove. Or am I not seeing this option to remove credit/debit card. I don't want t...

Unlimited International Text

Hi my plan has Unlimited International Text but it shows, under 'Subscription Usage', 6 used and -7 left. What does that mean?

50GB Data within Canada and the US at 5G Speed

My current subscription is 50GB Data within Canada and the US at 5G Speed however every time I go into the States I have no data. I get the following messages pop up on my phone:- Public Mobile Message: Connection Problem or invalid MMI code.- Lost C...

I’ve lost my SIM and cannot confirm full access as I need the OTP to confirm full access

I lost my SIM card in India and do receive a new one I’m unable to log into my account as i can log into the main page using my email but to confirm full access it only will use my phone number. I’m not sure what to do. 

I can't access phone

I'm struggling to get the phone activated it sends codes to number that I can't access and there no one to talk to and now I want to cancel and there no way to cancel here ! I ve phoned the # there seems to be no way to contact anyone ! 

Canada - US Plan

To confirm:Does the Canada -US Plan mean that I can use calling minutes and data when visiting the USA?  As I live near the border and need to travel there frequently, I am hoping this is true.  How can I know for sure?