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Recent discussions

Filtering messages

I use Connect Rocket for Search & Rescue. Until about 2 weeks ago the messages and texts worked. Now I still receive messages, but no texts. I contacted Conner Rocket & they confirmed delivery of SMS to my phone. Therefore, Public Mobile or Telus is ...

Watson1 by Great Neighbour / Super Voisin
  • 1 Views
  • 0 replies
  • 0 Bravos

USA roaming,

just paid my USA roaming charge, it is shown on my account as paid, the phone is still not not working, and says I used all funds available, and made payment while in USA, what's going on?

Can't access my account

Can't access my account I forgot my password. Now the stupid system locked me out after only 2 attempts. I haven't log in my account for so long because every time is such a pain in the back.

Cannot access account

Cannot access account need forgotten login info and robot is not doing it need a human assistant

Debrose by Great Neighbour / Super Voisin
  • 10 Views
  • 1 replies
  • 0 Bravos

Need step by step guidance to port phone number from Rogers.

Hi, I would like to help a friend port their phone number from Rogers onto public mobile. Please give me step by step instructions on how to do this. I would like to take advantage of Publicmobile's refer-a-friend Summer offer, so I would like to do ...

Papayatek by Great Neighbour / Super Voisin
  • 29 Views
  • 4 replies
  • 0 Bravos

I can't find my account

Hi I can't login every time when i want to pay.I tried only one times, but my account is already locked. please reset my password.

SekyoungWon by Good Citizen / Bon Citoyen
  • 10 Views
  • 1 replies
  • 0 Bravos

$25 Refer-a-friend bonus

I just received an e-mail this morning from Public Mobile regarding a new $25 Refer-a-friend bonus. However, I helped out a friend with my referral code just last night, before I received the e-mail this morning. Would my friend and I still be eligib...

kaek by Great Neighbour / Super Voisin
  • 32 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan Change

If I change my plan to one with more data will I still keep my loyalty discounts and the 500 extra mb of data for auto pay?

odonnellcrln by Great Neighbour / Super Voisin
  • 36 Views
  • 3 replies
  • 0 Bravos

New sim not working

My number has been released by the old carrier and is in “limbo” so the port over procedure was unsuccessful to my Public Mobile sim. Help.

PJA by Great Neighbour / Super Voisin
  • 27 Views
  • 4 replies
  • 0 Bravos

Top Contributors – April 2022

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Chart 2022.jpg Bravos.png Accept as solution.png
Silvio_M by Customer Support Agent
  • 22 Views
  • 0 replies
  • 1 Bravos

Refund

accidentally over paid to my account $110 how can I get that money refunded to me?

jessvardy11 by Great Neighbour / Super Voisin
  • 31 Views
  • 4 replies
  • 0 Bravos

Re: Paid more than $25 for one month of service

Hello,There have been a few times now that I've paid for my monthly account fee through the PM site but then also had it taken out of my bank account. How do I get help with getting this resolved/getting a refund please?

Mama1976 by Great Neighbour / Super Voisin
  • 24 Views
  • 2 replies
  • 0 Bravos

500 Bonus Int. Long Distant Minutes

Can I use the 500 Bonus Int. Long Distant Minutes I received back in January to make a call from the US to Canada or do the calls have to originate from Canada in order to count toward these minutes. I'm just wondering if I will need a US roaming tal...

mjriddick by Great Neighbour / Super Voisin
  • 27 Views
  • 4 replies
  • 0 Bravos

All data eaten up in two days

Hi, hoping someone can help.Last weekend, just a few days after I signed up for public mobile, I got a message that I had used up 75% of all my data. I usually use about 500mb/ month, and I had signed up for 2.5 GB so this was surprising to me becaus...

kjkliewer by Great Neighbour / Super Voisin
  • 32 Views
  • 5 replies
  • 0 Bravos

billing

I am registered for auto pay with my American Express card with payment due today yet I have no service ...????

ronance28 by Great Neighbour / Super Voisin
  • 37 Views
  • 4 replies
  • 0 Bravos

Can’t get calls

I can’t get calls. I called my cell phone from home phone, the calls 1) straight to voicemail 2) cell phone not ringing 3) can you give me my 6-digit Ref. no.? Thank you

Sung-may by Great Neighbour / Super Voisin
  • 34 Views
  • 3 replies
  • 0 Bravos

New System - New Rules?

Anybody else that have a grandfathered plan like me, who didn't change it but has now noticed that part of their services are lost. Yes I have a very basic plan for my phone with a grandfathered $25/mo plan that includes my minutes & 2G of data but w...

AngieCupello by Good Citizen / Bon Citoyen
  • 87 Views
  • 8 replies
  • 0 Bravos

Resolved! Public Mobile data limit texts

Hi, I am confused as to why PM sends a text indicating I am 75% into my data allocation when it is only at 26% according to my account info. Anybody else a recipient of these incorrect text msg from PM?TIAyvrapx

yvrapx by Great Neighbour / Super Voisin
  • 32 Views
  • 2 replies
  • 0 Bravos

Calls not coming through

I used a friend's phone to call my cell phone - the calls either 1) straight to voicemail or 2) doesn't ring on my cell. Can someone explain why? Thank you

yanminxu by Great Neighbour / Super Voisin
  • 48 Views
  • 4 replies
  • 0 Bravos

Resolved! No instructions with my phone

Bought a phone that was supposed to have a sim card and there are no instructions with the phone so i cant figure out how to open it and see if the sim card is in it or not.

Mrsfrink by Good Citizen / Bon Citoyen
  • 111 Views
  • 12 replies
  • 2 Bravos

Location

Whenever I launch PM on my laptop, it says my location is ON. When I change it to BC, it'll stay there ...until I close out browser. When I relaunch PM later, it's back to ON.It's a small thing, but I kinda think it should know I'm in BC as that's wh...

hairbag1 by Mayor / Maire
  • 74 Views
  • 8 replies
  • 1 Bravos

buy a phone webpage doesn't work

I have gone to the "shop phones" webpage and when I click on any of the listed phones (on the pic or on the "more detail" button) nothing happens. There does not appear to be a URL associated with the item. I have tried 4 different browsers (firefox,...

nlach71 by Great Neighbour / Super Voisin
  • 56 Views
  • 7 replies
  • 0 Bravos

Resolved! Please help! Roaming not working

Hi! I’m now in the US from Canada. I purchased a us roaming 10 day talk and text and it’s not working. I can see the top up payment and I can see the purchase of the add on. And yet without wifi I cannot text.

Buckers by Great Neighbour / Super Voisin
  • 82 Views
  • 8 replies
  • 0 Bravos

New Pre-Owned Phones

Seems like PM has updated the Pre-Owned site to include 3 new phones. The phone selection is:ZTE Blade A7P $139Moto G Pure $145Alcatel $79

LeePublic by Deputy Mayor / Adjoint au Maire
  • 104 Views
  • 12 replies
  • 1 Bravos
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