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Recent discussions

Phone number transfer issues

Hi, this is just some added information on some questions I received from the community. I currently have an account with Koodo, and it is not prepaid. I signed up for a Public Mobile account and prepaid for the first month as well as purchasing a si...

SB68 by Great Neighbour / Super Voisin
  • 48 Views
  • 2 replies
  • 0 Bravos

Downgrading plans

Hello,I was curious how to downgrade a plan. Lower cost plans aren't shown on my account

z34_eric by Good Citizen / Bon Citoyen
  • 87 Views
  • 3 replies
  • 0 Bravos

Adding phone back to my account

I missed updating my new credit card payment with Public Mobile and got it corrected.  But my wife's phone was not put back on our account.  Could you please add her back (xxx-xxx-xxxxx).  Thank you.

Kenny242 by Great Neighbour / Super Voisin
  • 60 Views
  • 4 replies
  • 0 Bravos

Cancel Transfer Number Request

Hi, I initiated a transfer request to transfer my number Public Mobile i want to cancel it and get a new number from Public Mobile. What's the best way to get this done? Thanks @CS_Agent

Naeem_Akhtar by Great Neighbour / Super Voisin
  • 36 Views
  • 1 replies
  • 0 Bravos

Need help with old account

i used to be with public mobile, had some issues with device compatibility and ended up switching company's i would like to transfer my old number but my company said i need to contact public mobile first do i need an active device to private chat wi...

OmnusNight by Great Neighbour / Super Voisin
  • 53 Views
  • 3 replies
  • 0 Bravos

Cruise

Curious, will the new international plan cover me in places like Mexico Belize Honduras and the Bahamas. I see the can/USA roaming but can I send texts or receive texts while on the islands? Just wondering if this plan is worth it or not. Sasktel doe...

Blammo by Great Neighbour / Super Voisin
  • 140 Views
  • 10 replies
  • 0 Bravos

I have no idea if my transfer is going the way it should

I'm transferring my number from telus. Everything seemed to be going okay. It was very clear that i needed to respond to the text from Telus to confirm my transfer, but the text came in and then my physical sim was deactivated (I guess?) before I cou...

Mr_Carson by Great Neighbour / Super Voisin
  • 61 Views
  • 3 replies
  • 0 Bravos

Resolved! Reporting issue

Hi Public teamI just thought I report a minor issue .. in my payment receipt for Oct 2024 the title is Your Recieptinstead of Your Receipt That is a spelling mistake that looks rather unprofessional. You might want to fix that.

simpligillity by Great Neighbour / Super Voisin
  • 38 Views
  • 1 replies
  • 1 Bravos

about Subscription change

hi Public Mobile customer supportI recently changed my subscription from 19 dollars a month  to 23 dollars per month. PM deducted the amount from the amount in my account. But when I checked my subscription, it shows that I am still on the 19/ month....

Screenshot_20241104-175757_Public Mobile.jpg

Contracts

Do I need to sign a contract to get a 4G plan

dtf by Great Neighbour / Super Voisin
  • 78 Views
  • 6 replies
  • 0 Bravos

unsubscribe

I did subscribe yesterday to public mobile and get charged  31.64 including the shipping of the sim card, so I need to cancel my order/plan and get the refund  

Mun1970 by Great Neighbour / Super Voisin
  • 79 Views
  • 3 replies
  • 0 Bravos

not receiving iPhone photos or links

I have suddenly lost the ability to receive photos from i-phone messages to my Umindigi android.  Same phone and plan as my partner, all purchased at the same time 3 mos. ago.  Theirs is working fine.  Mine is not.  It was working perfectly fine up u...

MaggieMae by Good Citizen / Bon Citoyen
  • 100 Views
  • 10 replies
  • 0 Bravos

Resolved! Changing the number MFA texts are sent to

Hello, when I signed up I got a new number from PM. When logging into the web site, MFA would send the code to this number. All was working well.I then ported my old number to PM. The process went well and my new number disappeared and I'm back to us...

GVR by Good Citizen / Bon Citoyen
  • 58 Views
  • 4 replies
  • 0 Bravos

data connection

Why do I frequently loose data connection and message: "no data service - data turned off my the oe

Andrecito by Great Neighbour / Super Voisin
  • 48 Views
  • 2 replies
  • 0 Bravos

Suggestion / idea

Should the website explicitly say on the plans page for existing customers to check their accounts for specific targeted plans for them ? I wonder because for those of us that are familiar with with PM new marketing we know to check but many don’t an...

Handy1 by Mayor / Maire
  • 97 Views
  • 4 replies
  • 1 Bravos

Double pay

On AUGUST 12 2024 I wanted to switch to a different plan. The switch was supposed to take effect at the monthly end of the old plan. This never happed - I still got charged for my old plan on rollover day  and my new plan. I would like a refund of  $...

Mucho by Great Neighbour / Super Voisin
  • 52 Views
  • 2 replies
  • 0 Bravos

Resolved! Adding second esim for travel

I an currently using an esim on public mobile, but will be traveling to Europe and am looking to get a second esim for the month. Is it possible to have 2 esim cards on a Google pixel 6? If not, if I download a travel esim does it remove the first, a...

WEJ by Great Neighbour / Super Voisin
  • 145 Views
  • 8 replies
  • 0 Bravos

Cannot make a call

I changed my plan since last Friday and I cannot make call since. Every time I tried to call, It says I have reached the limit minute. I don't know what is going on but I am very disappointed to Public mobile. Way too much technical issues    I only ...

Chaohao by Good Citizen / Bon Citoyen
  • 51 Views
  • 2 replies
  • 0 Bravos

personal enquiry

Can't access my account information no matter  how many times I verify identity. Very frustrating loop.

help7 by Great Neighbour / Super Voisin
  • 78 Views
  • 6 replies
  • 0 Bravos

SUBSCRIPTION NOT ACTIVATED

I'm stuck here. Also, I found that the phone number Public Mobile offered me belonged to someone else and was unavailable because I called that phone number, and someone picked up the phone! xxx-xxx-xxxxx  

WhatsApp Image 2024-11-04 at 11.29.17 (3).jpeg
Paria by Great Neighbour / Super Voisin
  • 79 Views
  • 3 replies
  • 0 Bravos

Resolved! eSim not working

eSim download error - sim 1 not provisioned. Cannot access full account as it is trying to text me and i cannot receive text. Is there not a better way to contact Public mobile then making a support post??

Rosiee by Great Neighbour / Super Voisin
  • 66 Views
  • 3 replies
  • 0 Bravos
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