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Recent discussions

Locked out

I have been locked out of account for days now and can’t get any help!! I have changed passwords 10 times been redirected to enter code to change password, to enter code to change password to LOCKED OUT to change password to enter code! This is very ...

Jtk by Great Neighbour / Super Voisin
  • 29 Views
  • 2 replies
  • 0 Bravos

when should i pull the old sim card out?

I got the test from the old carrier and responded.  They were sorry to see me go of course but nothing works on this phone now.   I don't know if I need to change some setting or if the old sim card needs to come out.   I have an esim from PM.

AndyF1966 by Great Neighbour / Super Voisin
  • 31 Views
  • 3 replies
  • 1 Bravos

Resolved! Service does not work

I paid three hours today, but service does not work till now.

yhy by Great Neighbour / Super Voisin
  • 39 Views
  • 3 replies
  • 0 Bravos

Unable to transfer your current phone number to Public Mobile

Hi,After two weeks of using my ported number (originally Virgin), I receive this message:"Public Mobile message: We've attempted to reach you to let you know that we've been unable totransfer your current phone number to Public Mobile. In the meantim...

MaisyMouse by Great Neighbour / Super Voisin
  • 51 Views
  • 3 replies
  • 0 Bravos

Resolved! UK plans

Hi there,I'm traveling in the UK at the end of the month. Wondering if there are UK roaming plans? I could only find US plans.Thank you

Tesk by Great Neighbour / Super Voisin
  • 50 Views
  • 3 replies
  • 0 Bravos

U.S. Roamimg

I cannot text or call from the U.S. despite paying for addons to allow me to roam in the U.S. I have WIFI access but can not use the phone data. I have lots of credit. I have reset the phone as per the instructions on the web site.  HELP I have some ...

Resolved! Refund for double purchase

Hi ,I had just purchased 2 plans accidentally, is it possible to get a refund for it?-thanks, Segar 

Segar by Great Neighbour / Super Voisin
  • 48 Views
  • 4 replies
  • 0 Bravos

4g

how do i upgrade to the $24 4GB 4G plan that was offered recently

gwalkercan by Great Neighbour / Super Voisin
  • 41 Views
  • 1 replies
  • 0 Bravos

lte is super slow

hiI tried resetting net work on my iphone but it has not changed the lte latency  Latency is not as bad on 3G but speeds are pretty slow.  Havent had this issue beforePossible esim? 

sailwarning by Good Citizen / Bon Citoyen
  • 77 Views
  • 8 replies
  • 0 Bravos

google pixel 8

Hello!  I need a phone update and I'd like to buy the google pixel 8.  Does anyone know if this will work with Public Mobile? I've checked their compatibility lists and it doesn't look like it's supported - but that seems bizarre to me.  I thought I'...

Elynn11 by Great Neighbour / Super Voisin
  • 55 Views
  • 4 replies
  • 0 Bravos

Ticket

@CS_Agent Ticket reference number: 382102-565Can you please assist with this ticket?

MJ_David by Great Neighbour / Super Voisin
  • 34 Views
  • 2 replies
  • 0 Bravos

Referral

I recently subscribed but forgot to enter in my friends referral code. Can I still do this? 

Freebirdrenn by Great Neighbour / Super Voisin
  • 32 Views
  • 1 replies
  • 0 Bravos

SIM card failure

My SIM card failed.I need it replaced asap.i had to get a new number with a different provider until this is sorted out.Help 

Sodfather by Great Neighbour / Super Voisin
  • 36 Views
  • 2 replies
  • 0 Bravos

number didn't port from old carrier: no voice/sms service

Although I received a confirmation text from Public Mobile, I didn't receive a confirmation text from my old provider during the porting process.  I have 2 cellular lines, but only the old carrier is providing service, not Public Mobile's line.  I ne...

Jettmcqueen by Great Neighbour / Super Voisin
  • 49 Views
  • 3 replies
  • 0 Bravos

Unable to log into my account

I was away and had not paid for the past 2 months. Today tried to log into my account but it does not load up. I did get the code via email to log in but my account does not show any details.

Deepak2 by Great Neighbour / Super Voisin
  • 39 Views
  • 1 replies
  • 0 Bravos

Autopay $2 reward?

I am on the legacy rewards system. I have autopay enabled with a Vanilla Visa Prepaid card. I always pay by vouchers. I got a message from Public Mobile that the card will be expiring. Since the card is only there for the autopay reward and I pay by ...

Holiday888 by Great Neighbour / Super Voisin
  • 128 Views
  • 6 replies
  • 1 Bravos

Update credit card

My old credit card was expired. I tried many times to change my new one on the website, but could not. always see the following:"Sorry, we’re not able to process this request at this time. Please try again later." Somebody can help?Thanks 

ymgca by Great Neighbour / Super Voisin
  • 57 Views
  • 4 replies
  • 1 Bravos

Promo

Where can I get her find a promo code

Lestat781 by Great Neighbour / Super Voisin
  • 69 Views
  • 4 replies
  • 1 Bravos

Need a tech please

I was instructed to ask for a tech because it says my sim card in invalid when I tried to reactivate my account.

Dylan13 by Good Citizen / Bon Citoyen
  • 103 Views
  • 9 replies
  • 1 Bravos

Cancelled subscription

Despite cancelling my subscription in December, my credit card was charged in both January and February. I would like a refund.

Adachi by Great Neighbour / Super Voisin
  • 44 Views
  • 2 replies
  • 0 Bravos

New subscription minutes used up

My plan is new since late yesterday, barely used any data, but can’t make a phone call because minutes are used up. Not sure why!

Babkat by Great Neighbour / Super Voisin
  • 81 Views
  • 7 replies
  • 0 Bravos

payment

I found my Subscription Usage on promotion is expired so I change my upcoming subscription but unfortunately my previous subsciption payment is autopay, hence I paid double on my subscitpition plans  which are $55 and  $40, can you refund autopay amo...

PSC1 by Great Neighbour / Super Voisin
  • 50 Views
  • 3 replies
  • 0 Bravos

iPhone locking up with Public Mobile

Hi there - I have an iPhone 13 Pro and my phone randomly locks up when I go to use it.   I had a physical sim in it and thought maybe that was the problem.   I put a different carrier in for 3 weeks and didn’t have a single lock up, put public mobile...

Costanza1008 by Good Citizen / Bon Citoyen
  • 154 Views
  • 11 replies
  • 0 Bravos

Resolved! Group texts not working

Hello,I use a OnePlus 10 Pro and service has always been fine. About a week or so ago, my group texts and texts to any of my contacts that I'm also in a group text chat with stopped working. All I get is "Attachment" and loads of notifications that "...

majikdragon by Great Neighbour / Super Voisin
  • 331 Views
  • 4 replies
  • 0 Bravos

Unable to receive Eversafe code via phone

Hello,Recently switched from Rogers to Public for my mothers phone 4 days ago. Noticed we had not received a port-out message from Rogers for the cancellation. Rogers account is still showing as active and they are telling me I need to contact Public...

TJ6 by Great Neighbour / Super Voisin
  • 90 Views
  • 4 replies
  • 0 Bravos

Can’t send text or iMessage to a contact.

I tried to send a text message to a contact and it won’t send through a text. It will only send to the email account or iMessage but not SMS. What’s going on? All my settings in my iPhone have been checked, I’ve turned my phone off several times and ...

Sharses by Great Neighbour / Super Voisin
  • 75 Views
  • 4 replies
  • 0 Bravos

My Account website tab not working

Hi everyone When I click on the My account tab at the top of the webpage it just brings me back to the the home screen. Once in awhile it will bring me to the login, but then once I put in my password and 2 step ID it brings me back to the home page ...

Hfarms by Great Neighbour / Super Voisin
  • 64 Views
  • 4 replies
  • 1 Bravos
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