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Recent discussions

switching to PM when not the account holder of other carrier

Looking to switch from Videotron problem is my mom is the account holder there and she has recently passed away. I would like to keep my number.  Is it possible to sign up and do number transfer for PM as normal? Do I need to go talk to Videotron fir...

Checkk by Great Neighbour / Super Voisin
  • 11 Views
  • 2 replies
  • 0 Bravos

Lost account

I had to open a new account because me old.one got hacked.how do I get my information like my plan and my points and stuff like that 

Darr4545 by Great Neighbour / Super Voisin
  • 23 Views
  • 2 replies
  • 0 Bravos

$19 subscription

I want to sign up for the $19 subscription I originally had, however the only option is $29. How can I change back to $19?

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Resolved! My phone only goes to lte+ on a 5g plan and a 5g phone?

Hi so I have a 5g phone samsung galaxy s20 fe 5g a 5g Sim card as well as the 5g plan and in the 5g areas it won't change to 5g I've tried everything the internet has suggested It says its an error with Telus network or something I'm wondering if cha...

Rye88 by Great Neighbour / Super Voisin
  • 39 Views
  • 3 replies
  • 0 Bravos

Text messages not going through when phone is off

Hi there, it seems as though when I turn my phone off for work and turn it back on my text messages don’t come through. Sometimes I will hear the notification come through and even see I have a text message but when I open it up there is nothing ther...

Brownkd by Great Neighbour / Super Voisin
  • 30 Views
  • 2 replies
  • 0 Bravos

Resume subscription

Can I set a future date to resume subscription? Traveling now but I know when I go back home.   Thanks

gr8mtl by Great Neighbour / Super Voisin
  • 55 Views
  • 3 replies
  • 0 Bravos

HELP No inbound or outbound call in the US.

I am in the US and my phone won’t call out or accept calls. They have told me to do the following. I don’t know what they are talking about “Can you please reset the device network settings and turn off on your device and tell us if your voice, text ...

mauigerl by Great Neighbour / Super Voisin
  • 55 Views
  • 3 replies
  • 0 Bravos

How to send the message here private?

For verification I need to answer questions, your agent wrote that I have to log in to community and answer the questions privately. How, I don't see this option in my app

Vika1818 by Great Neighbour / Super Voisin
  • 40 Views
  • 1 replies
  • 0 Bravos

SMS message to one particular recipient not being received

I have an iPhone 11.  I have no issues messaging with anyone other than one person.  With that one - and only one - recipient (who also has an iPhone, 13), she does not receive  any green (i.e. SMS) messages from me ... and only me.  The first questi...

SeasideResort by Great Neighbour / Super Voisin
  • 75 Views
  • 3 replies
  • 0 Bravos

Lost/stolen phone mark as

Please chatbot, mark my phone as lost. I need to log into My Account and get OTP sent to my email address and NOT phone number. Thank you Lynne

how to port over number?

I cannot sign into My account as it needs a 6 digit confirmation sent via text. I am unable to receive text or calls via esim but I do have data. Please connect me with a number where I can port my number over so I can gain access to My Account.

Judy1985 by Great Neighbour / Super Voisin
  • 96 Views
  • 5 replies
  • 0 Bravos

esim plus physical sim

Hi yall, I'm thinking about switching due to the cost of other us-can plans, I had a question about the esim that comes with the plan because I have a Samsung watch as well that can use the esim, am I able to have a physical and esim connected to the...

plants1 by Great Neighbour / Super Voisin
  • 61 Views
  • 2 replies
  • 0 Bravos

Esim

I recently bought a new phone and wish to transfer my eSIM from old phone to the new one. I was wondering if someone would be able to help me with this. 

Rp1234 by Great Neighbour / Super Voisin
  • 49 Views
  • 2 replies
  • 0 Bravos

Phone calls issue

Hi,I can't receive and make calls.  Is it a network problem? @members

Ghyna by Good Citizen / Bon Citoyen
  • 100 Views
  • 6 replies
  • 0 Bravos

Receiving Phone Calls

Hello! In the last 24 hours most of my incoming phone calls are going right to voicemail without me even being notified of receiving a call. I have a red, new message dot on my voicemail, but when I try to open it, an hourglass appears and I’m unable...

AmiM by Great Neighbour / Super Voisin
  • 67 Views
  • 2 replies
  • 0 Bravos

eSIM

My eSIM is not working ? What should i do 

Paras2004 by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 0 Bravos

Double Billing

Like many other people I have been double billed. This has been happening for the past 3 months since I signed up.  The CS_agent I've been messaging is blaming the credit card company, but I see many reports of others experiencing the same problem. O...

kstengler by Great Neighbour / Super Voisin
  • 126 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card while traveling abroad

I'm going to Japan for two weeks and getting a local SIM card. This is my first time using a SIM card.My phone is a Galaxy S21 FE  (not compatible with eSIM) Q1. Will my phone work right after just switching the SIM card? Q2. If my phone needs to cha...

makko1 by Good Citizen / Bon Citoyen
  • 217 Views
  • 9 replies
  • 0 Bravos

Subscribing

my husband subscribed each of our phones yesterday the 12 Feb. but my phone does not call out. My husband Derek’s phone still says it is under our old company, Roger’s. 

Chris126 by Great Neighbour / Super Voisin
  • 43 Views
  • 1 replies
  • 0 Bravos

Esim not activated

Hi there ! I tried to port my number from Koodo to public mobile the account is created but esim cannot activated it's asking to contact service . I tried with esim QR code still fail

Ashvinnie by Great Neighbour / Super Voisin
  • 61 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM Card

I ordered a SIM card back in December. I never received it - likely due in part to the postal strike. I would like to have a new SIM card shipped to me. Who can I talk to who can check out my account, confirm that it was shipped, confirm it was not a...

DarrenMillar by Great Neighbour / Super Voisin
  • 68 Views
  • 2 replies
  • 0 Bravos

Resolved! Unlimited text and phone calls

I just got this phone, never owned a cellphone before and only just today finally got my phone number transferred to this phone.  I only just activated this service three days ago on February 10th and I haven't used the phone until just today once my...

NightHacker by Great Neighbour / Super Voisin
  • 131 Views
  • 7 replies
  • 0 Bravos

Log in problems

When I log in either on the app or on the website it acts as if I’ve never been a subscriber and wants me to choose a plan, set up a new sim and provide payment details. What’s going on? I’m still being charged monthly fees and my phone still works. 

lytefall by Great Neighbour / Super Voisin
  • 76 Views
  • 1 replies
  • 0 Bravos

Cannot connect to network

The networks dropped at Bel Ave Calgary at 11:21.I received a voice mail from public mobile but I can not connect to hear.I tried to make a call but  "Cannot connect to network".This is second time this month, last time it took 2 days to recover from...

Hoang0902 by Good Citizen / Bon Citoyen
  • 81 Views
  • 3 replies
  • 0 Bravos
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