Community

No phone, no internet

Hi, my phone can only send text messages. I don't have any internet connection, so I can't make calls

fraudulent data charge BEWARE

Hello all,  Is anyone else experiencing fraudulent data charges on their account? I have been charged 3 times for 1 gb data the past month and I am worried I will not get refunded as it was used up before we noticed the charge. These charges are quit...

change my 3G subscription to 4G

Dear Customer Service, I am a long-time Public Mobile 3G subscription client.  I know that you have a 4G plan for $30CDN with 35G.  I want to switch my subscription over to that specific plan.  However, when I open "My Account" it only shows some 5G ...

How to disable voicemail

Can someone please assist me with disabling my voicemail? Thanks 

Personal greeting

The voice mail greeting I get when I call my number from another phone is a system generated greeting. When I call my voice mail and go into personal greetings, it indicates that my personal greeting is active and when I listen to it, it is in fact m...

Missing text messages

Hello Public Mobile support. I would like to have my line re-provisioned.  I am kindly requesting a porting refresh as I keep missing text messages from business colleagues, clients and family and it is increasing frustrating and affecting my busines...

Update payment info

Cannot access account to update payment info

Need account reset or smth

When I make outgoing calls, most calls don't have a ringback tone, even though the call goes through. I've tried a family member's public mobile SIM in my same phone and it doesn't have the same issue. Gotta be something with my account that needs a ...

Why do I get an alert saying I've used 95% of my data when I haven't?

Last Thursday, I was told via text I've used 95% of my monthly data. Today, when I check, I've used 36%. Why the discrepancy?

Re: Can someone please tell me how to reach a moderator?

i am wanting to cancel my account and have my credit card charges removed   

Looking for November 2024 payment receipt

I am looking for old payment receipts for the months of November and December 2024

Public Mobile here. You have used 75% of the data included in your service. Visit My Account at self

Hi Community,I received a text message from Public Mobile saying:Public Mobile here. You have used 75% of the data included in your service. Visit My Account at selfserve.publicmobile.ca for more optionsAt the time I wasn't using data and I rarely us...

Bank issue

This number cannot be used by my bank for two-step verification. Please enable.

Can’t receive the text message outside Canada sent from Canada

I am currently in South Korea using my Public Mobile eSIM. I am not able to receive any messages sent from Canada though I understood my subscription plan is allowed for international text message receiving. My phone just shows "No Service" though I ...

Phones best compatible with Public Mobile

I was wondering if there is anyone out there that could shed some light on the best phones for Public Mobile.I have a Google Pixel 6a, live out in the country.  I can't take calls inside as my phone will drop them.  I have to go outside to answer and...

Rewards

When i go to my rewards it takes me to my husbands rewards not mine 

Port-in stuck from Virgin due to name mismatch - Invalid Number error

Hi, my number transfer from Virgin Plus is stuck due to a previous name mismatch (I have updated my profile now to match my Virgin bill). The system currently locks my number, so I cannot resubmit manually and keep getting an 'Invalid Number' error. ...

My data isn’t working

My data is not working it’s very slow I tried getting a data add on but still no working 

Traveling to US

Hello there, I am travelling to US. My current plan is 30GB + bonus 50 GB for using in Canada, US and Mexico. Should I inform PM and require any technical support such as roaming before I travel? Or, I just go to the US and the roaming will automatic...

WeChat

Hello,My Wechat moments can’t download the pictures and videos all the time. Sometimes it can show, but  sometimes it doesn’t. My friend told me that he had the same issue before.  PM helped him and got his account changed to use IPv4 instead of IPv6...

SIM card stop working

Dear Customer Support Team,I am writing to request a replacement SIM card for my mobile phone.I have been using the exact same SIM card for approximately 5 years. However, for the past few weeks, my phone has frequently displayed a No SIM card error ...

Poor Reception Summer 2026 Pictou County B0K1N0

Past sevice in Pictou County Nova Scotia was acceptable.   postal code where we are is  Bok1n0 Presently May, June, July, 2026 calls get dropped,we cannot hear each other over our phones 50 percent of the time.Please check your towers because we are ...

Roaming

How does roaming work outside of North America?

Roaming which country and charges

Is Public Mobile planning to end service? Website is offering switch to Koodo

Hi — I noticed an option on the Public Mobile website to “switch to Koodo” and I’m worried this means Public Mobile might be shutting down or changing service. Does anyone know if Public Mobile is planning to stop its service or migrate customers to ...

Network upgrade

I checked my phone IMEI number, it indicated the device is not compatible with pulbic mobil network. So I need to swith to Telus network in future?

Porting issue

Could you kindly send me the porting support team number? I ported from Fizz mobile and unable to get inbound calls