Public Mobile Community

Switching plan ????

How can I switch to a lower cost plan? Whenever I click the "Change Subscription" button it only shows plans that cost more and have more data, I want to change to a lower data plan. Please explain.

Service

My SIM card is saying no sim or sim failure then it shows sos only on my phone. I’ve restarted my phone and also taken the SIM card out and blown out the port.

How I can get back to my login account I don't remember my email or password when I go to forgot my email they send code to my phone and when I use that code then they your login information sent to your box check that I don't even know which box tha...

Cannot receive 'green' text messages on iPhone

I've recently moved my wife from iPhone 8 to iPhone11 (she barely uses it), and discovered that it would only receive iMessages (blue). I'm not sure if the problem started with the move, or it has been there for a long time. When I test send messages...

Two days without my number

I'm switching from Koodo monthly to PM. I had to call Koodo 3x to enable the port. I have a temporary number with PM. And after two days my Koodo number is still not linked. I've had ongoing chats with support, and I am stuck in a support loop where ...

Broke phone and need to download esim on new phone but can’t get passed 2fa

I broke my phone that I was using an esim on and went and got a new phone. Now when I go into my public mobile account and select change sim it wants to verify my identity but it texts the code to my number which is only attached to the phone that’s ...

Esim refund

I purchased an esim for another phone but never recievrd refund maybe system error

US usage when traveling

hi do you have to turn on roaming or anything when you visit the US from Canada? I have the US Canada Mexico plan.

Promo codes

Does anyone have a better promo code than 20% off per month?

How to quit Public Mobile for good. I have enough.

How to quit Public Mobilefor good. I have enough

refund after monthly renewal

My wife is switching from public mobile to Koodo because we needed to purchase a new phone and PM is a BYOD service. However I will not get the new phone until a few days after my next public mobile payment on Sept 5th. If I cancel PM a couple of day...

Need help switching from Koodo to PM

I have tried to switch my phone from Koodo but I never got a message from Koodo to activate my number with PM. Can someone help me out? When I login to my account on the App it just goes to the "Activate your subscription page". I did get a message s...

phone calls

When I try to make a phone call I get a message asking me to enable wi-fi calling. I also can't receive calls. I don't want to use wi-fi for calls.

roaming

I exchange 10 points to have 15 day roaming acces in the state but it don`t work there . I can`t make or receive call

How to cancel an order (not activated)

How can I cancel an order, which I have not activated yet? My credit card has been charged already.

3 G phone

HelloI have two questions please. I understand that I will not be able to use my 2yr old Umidigi phone after March 2027 as it is a 3G phone. Is there anything I can do to upgrade my current phone so I don't need to purchase another one? I Suspect ...

email account

Hello,I've another line but forgot the email and password, please advise how to log in to this account, thanks

cell signal booster

Am I required to notify Public Mobile that I have a cell signal booster installed in my residence? I live in a n area that is in between cell tower ranges and I often lose my data signal when I am deep into the far end of the apartment, and some cal...

My phone not working in US

Hi there. I have 20GB, $30/month plan which is for use in Canada and US. I was recently for three days in US and my phone was not working there at all. Everything was turned on. Rooming and all other options were on as usual but my phone was totally ...

Updated payment and plan

Is my plan in good standing

have not renewed my subscription

I have not renewed my subscription

Account suspended

I forgot to pay my public mobile acocunt, i am an old person i dont remember my email, i just need to pay my account i bought 2 vouchers and *611 does not work. Please help me, i just want to re-activate my account, i have important hospitals calls.

Overbilled

Hello,I have three accounts using the same credit card for payment. I was charged four times last week. How do I get in contact for a refund?

IMEI not recognized while buying eSIM

Hello,I'm an exchange student from Germany. I'll be in Canada for 10 months, so I'd like to buy an eSIM card from Public Mobile.I tried to order one through your website, but when I go to purchase the eSIM, the system asks for my IMEI number. Once I ...

Cannot send WeChat photos

Recently, WeChat works normally for text messages and voice messages, but media is extremely slow/stuck uploading and failing to send on cellular data:WeChat photos in Moments take a very long time to load or don’t load.Sending photos stuck uploading...

Outgoing ringing on 4G calling

I have been using a Umidigi A11 phone with Public Mobile since September 2024. The network mode is set to 4G and the 4G calling (VoLTE) option is on. Everything worked well until recently.Now, on outgoing calls, there are no ringtones. Unless the per...

Question

I want my old phone number back, pretty sure it's not being used. It's ###-###-#### my new number is ###-###-####. If it's possible that would be great I can't log into my Apple account without my old phone number.

Can I use two phones?

Can I use my one plan and the same number on two phones?

Port In number failed

I recently ported back from Fizz. Data and ongoing call works but INCOMING calls disconnect immediately. Please help.

Account Error

Hi guys, I try to get a new mobile plan.It’s showing this message!ACTIVATING ERROROops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred.Error Code: M.8702 i ...

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