Community

Service not working

I am trying to make outgoing calls and keep getting the number you have dialed is not in service, but this is for numbers that are in service- tested on my daughters. It rings to her but wont allow me to connect. As well incoming calls wont allow me ...

Service reinstated

I need service back asapanyone to talk tooneed customer service asap@

i need to change my credit card and my email

Lost all my option !!!

Lost all my option on my account ....

Activation issue with sim card

Hello, I switched from Koodo to public mobile and during my SIM card activation I had transferred my existing number which caused me to lose connection before the activation finished. The SIM card nunmber is showing on my account but my phone is in s...

Can’t download app and complete activation as phone is from a different country.

HiI need to use my phone in two counties and so I need the App Store to stay in the European region. I have gone through the process of ordering an eSIM for when I’m in Canada. During activation it says to download the app, which I can’t do on my iPh...

Long distance minutes

Where can I find the long distance minutes on my account?

Comment on roaming

Was just in Mexico, and because I see a lot of posts regarding roaming, I wanted to leave a comment about it. It couldn't have been simpler. Turned on roaming, restarted phone and it worked flawlessly. Didn't have to mess around with any settings aft...

Unable to get any help

My mother is without phone service right now, regardless of the fact she has paid for it.She signed up for public mobile (with my assistance) and during the esim activation process it failed.We cannot get any support because she cannot login because ...

Porting #

Trying to find xxxxxxxxxxxxxxx that was ported from Bell today this afternoon Bell can’t find it or Telus I need somebody to call me xxxxxxxxxxxxxxx ASAP

Iphone saying No Sim with sim card inserted.

I went on vacation to Mexico for 3 months. I suspended my service and did unsuspend it before the 90 days were up. I used a Mexican sim card in Mexico for the 3 months no problem. When I got back to Canada I unsuspended my PM account and paid for the...

Call from a US phone to a Public mobile phone with US addon

Hi, Have a public mobile phone with US addon (514-XXX XXXX) and wondering if someone with a US provider phone calls me within the US, is it considered a long distance call for the US caller ?

sim card locked

I need to get PUK for unlock sim card. 

incoming SMS

Is there any way possible to see the text that was sent to me on Jan 31, 2025 from xxxxxxxxxxxxxxxxxxxxxxxMuch appreciated,xxxxxxxxxxxxxxxxx

New Transfer

I just switched to Public. I did all the steps and Public said it’s all done. I responded to my prior carrier with a Yes. However I don’t have phone capability yet?  Help. 

Email associated with account

I don’t know what email is associated with my phone number how do I change it or find it? Whenever I do the recovering I’m not getting the email. 

No network for phone calls

Hi there, I cannot make phone calls on my phone. It says no network I can still text. What should I do to fix this problem?Thank you

Port in progress URGENT

Need to speak to live agent regarding port in progress 

Data in the UK

How do I get data while in the Uk

need to speak to live agent

need to speak to live agent

Voicemail notifications

I'm new to Public Mobile and have noted that, unlike my previous provider, I don't receive a text notifying me that I have a voicemail. Is this possible with PM and, if so, how do I set it up. Thanks in advance.

Umidigi g100a

Hey everyone Wanted to post her to confirm before purchase. I'm thinking about buying a umidigi g100A as a bridge phone before I decide on something more pricey.Can anyone confirm if it's usable on Public Mobile network? I know the 5G seems to be not...

Insufficient funds text when I have paid

I've received an insufficient funds text but I paid via 611 (and have a receipt in my account).  Was this sent in error?