Community

Esim in S20 No Dice

Never got a qr code to download an esim after public took my money!What to do now?Public says my s20 5G isnt compatible with esims...Thanks in advance!

Unsubscribe

Hello, I am going to out of Canada for a while, I just wonder if the unsubscribe days still 90 days?thanks 

MMS not working

Recently ported number from bell to public.Everything seems to work except MMS.Can make outgoing calls.Can receive incoming calls.Get pop up message saying MMS doesn’t work.Gives two options:  cancel or settings.Phone is iPhone.Cannot enter number.  ...

Failed number port?

I initiated a port in of my number. Got the messages from the old provider, approved and everything. Now public mobile displays the number I was trying to port in. However if I turn off the old PM number on my iPhone, I loose connection. I also still...

Subscribing to Public

I went through the whole process on my phone with your app and it asked me to confirm my identity with a 6 digit code sent to my email but nothing was sent.  I asked to resend the code 3 or 4 times no luckAlso I spoke to an agent and they said I did ...

Galaxy A50 Can't Make Calls Anymore

Wondering if anyone else is having a similar issue.  Not sure exactly when my problem started (I don't make a lot of phone calls from my cell normally), but a few weeks ago I noticed I couldn't make any calls from my phone.  I thought it was just a f...

Call log via web page incomplete - Telus won't provide

Hello All:I need a copy of my call log (incoming and outgoing calls only) But the filter does not provide a complete 3 month record (It chops out weeks). I contacted customer service, who said I had to contact the privacy dept at Telus. They said the...

Issues paying for eSim

Hi there, I am having issues when paying for an esim. I am trying to pay using the public mobile app and when I get through to the payment method when I input my CIBC visa debit card details the response I get is that the credit card validation has f...

PUK Code

My SIM is locked.  How do I get a PUK code to unlock my LOCKED sim??

SIM Card and Keep Cell Number

Hello,I recently purchased a refurbished cell phone from Mobile Klinik and I would like to know if I need a new SIM card or if I can use my current one and if I can  still use my current cell phone number. 

LOGIN PROBLEM

Lost phone and laptop. Can't retrieve number

I had several months ago lost my bag with my laptop and cell phone. I lost access to my account on Public mobile and email. I am now stuck between 2 double authentication. I need to get my old number back. 

SMS and imessage stop working

Hi I switched my daughter’s line from Rogers to PM last night. After the transfer, a phone call works. However, her SMS and iMessage no longer work. I have gone through several articles (reset network, reboot, turn on//off I message, check APN, etc.)...

currently I have unlimited Canada-wide minutes but message says that I don't have air time...why?

I have the current subscription ($21.00/Mo) that should give me the unlimited Canada-wide minutes but when I call my dad in Toronto, I hear voice message saying that I don't have any minutes left and I have to buy more air time.  Yes I can call other...

My number exists

Plz check and confirm.if.my old number exists ?

"Reply YES to upgrade" - 43 days later, plan not updated

Good morning, all. On March 11, 2025, both my spouse and I received a text from PM offering 5G 75GB Canada-US-Mexico with 1000 international long distance minutes for $35/month. We both replied YES to confirm, and received a confirmation text from PM...

brand new customer with no service

Hi. I signed up for public mobile yesterday and I still cannot receive calls or texts. my sim card shows unknown number. I tried contacting customer service but no one is getting back to me. What am I suppose to do?

Service not working

I am trying to make outgoing calls and keep getting the number you have dialed is not in service, but this is for numbers that are in service- tested on my daughters. It rings to her but wont allow me to connect. As well incoming calls wont allow me ...

Service reinstated

I need service back asapanyone to talk tooneed customer service asap@

i need to change my credit card and my email

Lost all my option !!!

Lost all my option on my account ....

Activation issue with sim card

Hello, I switched from Koodo to public mobile and during my SIM card activation I had transferred my existing number which caused me to lose connection before the activation finished. The SIM card nunmber is showing on my account but my phone is in s...

Can’t download app and complete activation as phone is from a different country.

HiI need to use my phone in two counties and so I need the App Store to stay in the European region. I have gone through the process of ordering an eSIM for when I’m in Canada. During activation it says to download the app, which I can’t do on my iPh...

Long distance minutes

Where can I find the long distance minutes on my account?

Comment on roaming

Was just in Mexico, and because I see a lot of posts regarding roaming, I wanted to leave a comment about it. It couldn't have been simpler. Turned on roaming, restarted phone and it worked flawlessly. Didn't have to mess around with any settings aft...

Unable to get any help

My mother is without phone service right now, regardless of the fact she has paid for it.She signed up for public mobile (with my assistance) and during the esim activation process it failed.We cannot get any support because she cannot login because ...