posted 01-04-2022
Recent discussions
Promo SMS’s
Earlier, I messaged stop to 5129 to stop promo texts, but I would like to re-enable them, but I can’t find where.
International messaging
Just wondering if this feature allows myself (residing in Canada) to text someone (residing in the US) for free?
Travelling Asia
Hi, I will be travelling Asia in a couple of months, will I still be able to receive sms and phone calls? I won't need to answer/reply them but want to make sure I know who has contacted me during my trip. Thanks.
Accounts
I/We have 2 phones with PM. I have one and my wife has the other. Question , Can I have the two phones on the same account?. If yes how can I do this? I have tried to create a second account but I am brought back to the original account although I us...
Cant Make outgoing Calls - Error 6UT1 - (Can receive calls and send and receive texts)
Hi, I've been getting this message when I make outgoing calls since this morning. 6UT1. I can receive calls and send and receive texts Troubleshooting I've done.-Reset Network Settings-Shutdown and restart phone. -Put simcard in another phone restart...
Resolved! not able to receive or place calls
I travelled to Vancouver from the Okanagan this past weekend. I successfully placed a call during my drive on Friday. Since then I am not able to call out or receive calls on my phone. Texts are working ok. Several others have posted about this same ...
Resolved! trouble activating a new sim card
I just got a new sim card and am trying to activate it but got an error number: 837. What do I do now?
Not able to receive incoming calls
I transferred my number to Public mobile 6 days ago. I can make calls but my incoming calls goes straight to my voicemail. I have tried every tips with SIMon but it still not working. I need help!
Unable to make or receive any calls
I am writing this post for my mother, because she was unable to perform this task by herself, not because she is incomprehensive, but the fact that the UI to human interaction is "not designed well", let's put it that way. This afternoon she was unab...
Texts working but not phone line
When people call my number or if I call my own number from another phone to retrieve voice messages I get a voice message that’s says « The client you are trying to reach is unavailable at this moment please try again later »
I want to extend my current plan, which ends April 12
Hello, I wish to extend my current plan. I do not wish to purchase or change into a new plan. Only keep my current plan which expires April 12 2023.
Dialed number not in service?
This morning after turning my phone on, I could not reach some numbers. Said my office number was not in service. Any toll free numbers could not be reached either. Some customer numbers were also not working, but tried 4 or 5 times than worked. Then...
Log In page not working on desktop
When I access the login page on my PC, I get a messed up page that is clearly broken. Broken login page If I try to log in anyways, I get this. It would be nice to be able to log in to my account!
Need invoices for 2022
Dear Moderator, Could someone please PM me so that I can get the invoices for my account for January to December 2022?Thank you so much!Cornelia
Resolved! Account number
How can I access an account when I don't know the email or password
What's the best add on for the USA?
I have a client who has just left Canada and went to the states, they were going to get a plan to use there however that didn't work out and now they want to pay whatever it will cost for even just Publics calling and texting to work in the states wi...
Just started with Public Mobil, paid, activated the card but it’s not working.
Why is my phone not working? Just activated the card.
Resolved! Won't let me sign in
I keep trying to sign into my account with my email and password which has always worked, but suddenly it's not saying my details are incorrect... is anyone else experiencing this issue today?
Resolved! Not able to use my phone and connect to submit a claim
My iPhone has been hacked, can’t make phone calls, but can receive them. Tried to fix it. No luck! Logged in my public Mobile account, view history call to discovered that the same number called 50 times today and used my data. Not able to submit a c...
Service suddenly not working after ~2 years
As in the title, I've been with public for more than 2 years now with the same phone(Huawei P20) . A few days ago I lost network service, even though my payment was successful and my account status is still active. My phone still works. I saw on the ...
Refund due to number porting issue
I was wondering if it was possible to get a refund due to needing an active number to complete my number port out. I had everything scheduled for the 27th (plan ended on the 27th so everything would have lined up nicely) but due to a complication I h...
Us add on
My us add on is not working
Charged wrong amount
i am being charged wrong amount. How do I get a hold of support to have this corrected and the overcharges credited back to my account?
Lost email login
I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. B...
Can't put payment onto account
My friend has forgotten their login for their public mobile account and have run out of funds. They have bought a voucher for their account but can't call *611. What can they do? Can you add the funds to their account?
Refund
I changed my mind about subscribing to Public Mobile on March 7, 2023 I am still awaiting refund.
Re: Email address is not in use and cannot access account
i closed my account at the end of 2021. i need to get my accounting / billing statements for income tax. how do i get that now that i no longer have an account or active phone line?
Email address is not in use and cannot access account
The email account associated with my Public Mobile is no longer in use and inaccessible. How can I access my account now?
Porting Land Line to Public Mobile from Telus
Hi All, I have been having issues with porting my landline to public mobile. I have received SMS on the new public mobile sim after activation but the SMS message said that there was a problem with the port. I do not have access anymore to the land l...
Galaxy S9 VoLTE
Just got a text that says VoLTE is now available and my device is compatible. I clicked on the link in the message to find out what settings to update, but I can't see anything about updating settings. When I check my phone for software updates, ther...
