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Recent discussions

Transfer of old number

Hi.  I am having difficulty transferring my old Bell number to my new plan.  I missed the sms confirmation window and was assigned a new number.  I have reinstalled my old SIM card but can’t find a way on this site to transfer the number over again. 

SharonConnor by Great Neighbour / Super Voisin
  • 7 Views
  • 2 replies
  • 1 Bravos

$34 50g promotion

l got the plan $34 40gb 5G network, the new promotion does it come with unlimited throttled speed after done, should I switch to the 50gb for the same price, don’t need the extra 10 gb or US calling 

Fdrcamb by Good Citizen / Bon Citoyen
  • 94 Views
  • 8 replies
  • 1 Bravos

$34 CAN-US Promotion

Does this plan also include bonus 1000 LD minutes that other carriers offer? If not, does Public Mobile customer service offer this bonus?

lovish02 by Great Neighbour / Super Voisin
  • 65 Views
  • 2 replies
  • 0 Bravos

Resolved! Promo plan

Is 24$ promo plan only for 3 months?

Shiv5 by Great Neighbour / Super Voisin
  • 48 Views
  • 3 replies
  • 0 Bravos

Chatbot Ticket Submission Error Fixed

 Hi everyone, According to PM management, the chatbot ticketing issue has been finally fixed.  This is specific to the error customer received when trying to submit a ticket through chatbot. A few oracles have tried the ticketing system and it seems ...

Dunkman by Oracle
  • 41 Views
  • 1 replies
  • 4 Bravos

Resolved! Stolen Phone

Hello, My mobile phone was stolen and I am unable to login to my account to put it on pause. I purchased a new Public Mobile sim card I want to transfer my number to. Thank you.

MC06 by Great Neighbour / Super Voisin
  • 60 Views
  • 5 replies
  • 1 Bravos

CANADA-US 5G . Eliminates roaming now?

Just to clarify,  I live and work very close to the USA border and have always had issues with roaming.Does this mean I can roam now and not get no extrs charges for using or being connected to any USA towers?

Jasontrep1 by Great Neighbour / Super Voisin
  • 103 Views
  • 4 replies
  • 1 Bravos

I don't understand.

I have used public mobile for 2years.My plan amount is 34$ per month but I have reward so I got 7$ discount every months.However they took 31.5$ from my bank account every months. How can I claim? Public mobile doesn't have customer service center or...

Dannykim by Great Neighbour / Super Voisin
  • 86 Views
  • 4 replies
  • 0 Bravos

US data did not work so had to purchase it twice - want refund

On Feb 20th I purchased the US talk/text/data plan. The data did not work. I then had to purchase the US data plan to get the data that I should have received with the original purchase. I would like a refund for the second purchase since data should...

Giorshev by Great Neighbour / Super Voisin
  • 46 Views
  • 4 replies
  • 0 Bravos

Am I doomed?

Looks like the port of my older number from Lucky Mobile didn't work and now I have a new number.  What are the odds of getting my old number back?  I submitted a ticket but curious to know if there is a chance of success, or should I just start the ...

RonSab by Great Neighbour / Super Voisin
  • 63 Views
  • 5 replies
  • 0 Bravos

Android phone top icon question

My Samsung Android S6 shows one icon I cannot find meaning.It looks like broken (not connected) triangle with up and down little arrows inside.Any idea what is this icon meaning and do I have to see it or I can somehow remove it from top of the scree...

Boki by Good Citizen / Bon Citoyen
  • 45 Views
  • 2 replies
  • 0 Bravos

Changing plan

Hi. I'm a public mobile customer. I tried to switch from the $40, 30 GB to the 4G $29 20 GB option. I tried to switch directly but the app didn't show the cheaper offer (what a shame). I used a different email to open a new account and transfer my nu...

Resolved! Cannot receive full access code

New user here, the new sim card is not able to join the Public Mobile network so I cannot receive the authentication number that is sent to my cell phone number. My online accound confirms that the subscription is activated. I restarted and reinstall...

ArexRuu by Great Neighbour / Super Voisin
  • 41 Views
  • 2 replies
  • 1 Bravos

Switch from Koodo

Hello, I switch this morning from Koodo and somehow my account was set up so that koodo was still a primary line (even though the port of my number was completed to AP) and now there is no option to delete the koodo esim (I have followed instruction ...

Glynnis by Great Neighbour / Super Voisin
  • 62 Views
  • 4 replies
  • 0 Bravos

Resolved! $34 50gb Canada-US plan Availability Inquiry

The fine print for the new promotional $34 50gb Canada-US plan says it's for Quebec residents only and is intended for use in Quebec. I am an existing customer in Ontario and was able to switch to this plan on renewal, I just want confirmation whethe...

aceyed by Great Neighbour / Super Voisin
  • 115 Views
  • 4 replies
  • 0 Bravos

Are there any plans for pm to provide can/us/mex coverage?

I was wondering if pm would one day add Mexico coverage to one of their plans as many people often go there. IIt wouldn't be used much so I don't think it would be financially difficult to include.I'm assuming it would be in the $65 plan.

Bunnyhop by Good Citizen / Bon Citoyen
  • 55 Views
  • 3 replies
  • 1 Bravos

Wrong Purchase went through at sign up

New to Public Mobile, when I signed up I clicked on the new $40 75GB US-Canada Plan and paid for 3 months but in my profile it showed just the Canada wide plan purchase for 3 months. I went back to try and change that to the Canada-US plan but it ask...

JamesDH by Great Neighbour / Super Voisin
  • 70 Views
  • 3 replies
  • 0 Bravos

Resolved! Automatic Top Up

I switched to a new subscribed plan a few months ago, I did not a new SIM card nor did I purchase an top up. However, I just noticed that I was charged an extra $11.30 on my credit card for an automatic top up. Can I get reimbursed for this amount?Th...

jwalker01 by Great Neighbour / Super Voisin
  • 82 Views
  • 2 replies
  • 0 Bravos

email issues with account

I opened an account for my son a fews years ago with my email, now i want to open one for myself but i cant use the same email twice. how do i add his email to his account so that i can use mine for my own new account?

Subscription change

I recently subscribed to a $34 5G 30 GB plan I see now that they have a promotion for $34 5G 30gb Canada US plan can I change plans so I have access to US calls this would be very helpful since where I'm located I I'm always getting messages incorrec...

ross11 by Great Neighbour / Super Voisin
  • 102 Views
  • 4 replies
  • 1 Bravos

Resolved! Changing subscription plan

I am currently trying to change my subscription plan to this however it is not allowing me saying you are already subscribed to a plan.I would appreciate any advice on how to fix this issue. Thank you

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dooba7 by Great Neighbour / Super Voisin
  • 85 Views
  • 2 replies
  • 0 Bravos

Does Public Mobile support WIFI calling?

I saw several threads from 2023 but couldn't get a definitive answer to this question.Does PM support WIFI calling RIGHT NOW?I subscribed for the $34/50GB CAN/US plan yesterday and am waiting for the sim card to arrive. I need to know the answer to t...

maylcf by Great Neighbour / Super Voisin
  • 150 Views
  • 8 replies
  • 1 Bravos

The availability of promotion plans

I currently am on a quarterly plan that will expire on April 10th. I just signed up today for a new promotion plan to replace my current active plan when it is expired on April 10th and it’s showing up in my account ad the upcoming subscription that ...

NavidSh by Great Neighbour / Super Voisin
  • 65 Views
  • 2 replies
  • 1 Bravos

transfer to another provider

I would like to transfer to another provider but it is not working as I am unable to receive texts in the country that I am currently in.

Chels99 by Great Neighbour / Super Voisin
  • 52 Views
  • 5 replies
  • 0 Bravos

Resolved! Number transfer problem - help link sent doesn't work

Not a great start to PM.I received an SMS saying the number transfer didn't work.They included the following link to contact them https://publicmobile.ca.ada.support/chatExcept the link in invalid! lolYes, I've already sent a message to cs_agent but ...

debjojo by New in Town / Nouveau en Ville
  • 47 Views
  • 1 replies
  • 0 Bravos

Payment inquiry

I have a non-scheduled payment that was withdrawn by PM and I'm trying to figure out where/what it's for.

lh06281 by Great Neighbour / Super Voisin
  • 70 Views
  • 5 replies
  • 0 Bravos
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