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Hi, this is just some added information on some questions I received from the community. I currently have an account with Koodo, and it is not prepaid. I signed up for a Public Mobile account and prepaid for the first month as well as purchasing a si...
I missed updating my new credit card payment with Public Mobile and got it corrected. But my wife's phone was not put back on our account. Could you please add her back (xxx-xxx-xxxxx). Thank you.
Hi, I initiated a transfer request to transfer my number Public Mobile i want to cancel it and get a new number from Public Mobile. What's the best way to get this done? Thanks @CS_Agent
The system activated auto payment without my permission in a useless account and the sim card doesn't work since 3 mouths because its my desire. I requested a refund, after one week, no answer!
i used to be with public mobile, had some issues with device compatibility and ended up switching company's i would like to transfer my old number but my company said i need to contact public mobile first do i need an active device to private chat wi...
Curious, will the new international plan cover me in places like Mexico Belize Honduras and the Bahamas. I see the can/USA roaming but can I send texts or receive texts while on the islands? Just wondering if this plan is worth it or not. Sasktel doe...
I'm transferring my number from telus. Everything seemed to be going okay. It was very clear that i needed to respond to the text from Telus to confirm my transfer, but the text came in and then my physical sim was deactivated (I guess?) before I cou...
Hi Public teamI just thought I report a minor issue .. in my payment receipt for Oct 2024 the title is Your Recieptinstead of Your Receipt That is a spelling mistake that looks rather unprofessional. You might want to fix that.
hi Public Mobile customer supportI recently changed my subscription from 19 dollars a month to 23 dollars per month. PM deducted the amount from the amount in my account. But when I checked my subscription, it shows that I am still on the 19/ month....
I was browsing plans and clicked on one to view the details or something and it began a registration. Now when I sign into my account, I can't view any account details. I am stuck on this new line activation page. Can an admin please reset my account...
Hello,Can somebody let me know how I can cancel my subscription because I have not received SIM card yet.It looks the address of shipping is wrong and I do not think I receive it sooner or later.I want to cancel my subscription at this time.Thanks.
I did subscribe yesterday to public mobile and get charged 31.64 including the shipping of the sim card, so I need to cancel my order/plan and get the refund
This summer I switched my mother's plan for a month, like I do for her every summer, and then found out they had changed their policy & I could only upgrade a plan, not downgrade. I'm travelling to the US for a month for 2 weeks. The 10 day add on wo...
I have suddenly lost the ability to receive photos from i-phone messages to my Umindigi android. Same phone and plan as my partner, all purchased at the same time 3 mos. ago. Theirs is working fine. Mine is not. It was working perfectly fine up u...
Hello, when I signed up I got a new number from PM. When logging into the web site, MFA would send the code to this number. All was working well.I then ported my old number to PM. The process went well and my new number disappeared and I'm back to us...
Should the website explicitly say on the plans page for existing customers to check their accounts for specific targeted plans for them ? I wonder because for those of us that are familiar with with PM new marketing we know to check but many don’t an...
On AUGUST 12 2024 I wanted to switch to a different plan. The switch was supposed to take effect at the monthly end of the old plan. This never happed - I still got charged for my old plan on rollover day and my new plan. I would like a refund of $...
I an currently using an esim on public mobile, but will be traveling to Europe and am looking to get a second esim for the month. Is it possible to have 2 esim cards on a Google pixel 6? If not, if I download a travel esim does it remove the first, a...
I changed my plan since last Friday and I cannot make call since. Every time I tried to call, It says I have reached the limit minute. I don't know what is going on but I am very disappointed to Public mobile. Way too much technical issues I only ...
Hello, I believe I had cancelled my plans in June, but I was still charged each month. I can't log on to my account because the phone number is no longer active so I can't get the access code. I am also locked out of my email so I have no way to get ...
I'm stuck here. Also, I found that the phone number Public Mobile offered me belonged to someone else and was unavailable because I called that phone number, and someone picked up the phone! xxx-xxx-xxxxx
eSim download error - sim 1 not provisioned. Cannot access full account as it is trying to text me and i cannot receive text. Is there not a better way to contact Public mobile then making a support post??