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Recent discussions

Ticket

Every time I try to get a ticket it says oops and can’t get no answers or a ticket what can I do 

Ocdspinner1 by Good Citizen / Bon Citoyen
  • 19 Views
  • 4 replies
  • 0 Bravos

Want to port my PM to Lucky

PM has the worst cell reception service in my device. And I live in Halifax. If no cell services come here, what happens when I go to rural areas. So I want to port my PM number to Lucky mobile. Can anyone give a process to do so

Khu by Great Neighbour / Super Voisin
  • 36 Views
  • 4 replies
  • 0 Bravos

eSim

I am now in overseas and I lost my sim card. I need to switch to esim, how is it possible 

sab25355 by Great Neighbour / Super Voisin
  • 39 Views
  • 4 replies
  • 0 Bravos

Text Messages not being received but third parties

Hello,Ever since I joined Public Mobile many of my friends are not able to receive a text message from me. I have been with PM for over a year and have managed to keep in contact with these people through different platforms such as Whatsapp, Messeng...

Cannot reset account password or email

Hello, I’m having a lot of trouble reseting my evergreen password and/email. I tried everything and it just says “login failure”. At this point i just need to speak to someone because I recently updated my plan and now im being charged twice ( new pl...

Didi12345 by Great Neighbour / Super Voisin
  • 37 Views
  • 5 replies
  • 0 Bravos

what is saved on a physical SIM?

Hello, my current SIM suffered water damage.  Following Community advice, I will be purchasing a new one and will update my profile so that it is tagged to my current cell phone number (I don't want to change cell numbers).  Can you tell me:  will I ...

FSyd by Great Neighbour / Super Voisin
  • 69 Views
  • 4 replies
  • 0 Bravos

Need to pay for restoration of service

Hello,My wife is also on Public Mobile and we forgot to pay for her Public Mobile bill. Her service seems to be suspended.We would like to resume her service and want to pay. When I try to log into her account, it sends a code to a number I am not aw...

umssyed92 by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

Change Voicemail Number - PM Liars

Since unconditional forwarding is broken and PM is blaming it on phone manufacturers instead of their own incompetence, how do we change our voicemail number?  And yes I say "their" incompetence because no matter how hard they try to blame my phone o...

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MYTH-BUSTER by Great Neighbour / Super Voisin
  • 79 Views
  • 3 replies
  • 2 Bravos

Rewards

Why is my account automatically debited, but there is no $2 discount?Bella 

Bella_Liu by Good Citizen / Bon Citoyen
  • 80 Views
  • 6 replies
  • 0 Bravos

How to Buy add-ons (via text or phone)

Good dayWith the data add-ons now expiring,  is there anyway to buy add-ons via text (or call.) I've heard that PM had it set up at one point to even change plan type via text.Once every 5-6 months I exceed my plan data allotment a few days before th...

Switching Plans Question

Hi Everyone,I've been a customer with Public Mobile since the beginning so I have my $5 per month loyalty discount, along with a $2 per month subscription discount (I still have no idea what the difference is between a monthly plan and a subscription...

JeffDoc71 by Great Neighbour / Super Voisin
  • 50 Views
  • 2 replies
  • 0 Bravos

Cancel Plan

I need to cancel my sons account but can’t login as it is asking for a verification code that it texts to his phone. His phone is lost and not accessible to verify. How can I cancel his plan? 

LeannaKrush1 by Great Neighbour / Super Voisin
  • 95 Views
  • 7 replies
  • 0 Bravos

Invalid sim

Trying to submit can't get the txt to validate account upon loginDo I have to buy a new sim or can someone flip the switch I'm not sure how to process this I have an account I can't access and a sim that's invalid hooked to a new account what should ...

Myamundreon1 by Great Neighbour / Super Voisin
  • 65 Views
  • 5 replies
  • 0 Bravos

eSIM transferring number failed

I just got an eSIM and tried to transfer number.  But I got a message from Pubic Mobile saying that the transfer failed. They said they were going to contact me soon but I haven’t heard from them since then. Wondering what I should do. Also when tran...

qxz96 by Great Neighbour / Super Voisin
  • 84 Views
  • 5 replies
  • 0 Bravos

I can’t transfer an eSIm

I can’t transfer an eSIM to a new phone. Apparently I need to buy a new eSIM, besides being an absurd money grab. They is no way for an existing account to buy an eSIM. it only gives me options to change my plan to a more expensive plan  I tried to c...

Stopit by Great Neighbour / Super Voisin
  • 69 Views
  • 3 replies
  • 1 Bravos

voucher

I bought 20$ voucher, will it expire with in 30days if I dont add it to my account??

timmy4 by Great Neighbour / Super Voisin
  • 157 Views
  • 16 replies
  • 0 Bravos

double charged for activation

hello, has any one else experienced double charges for activation ?once on web portal and second time while finishing the activation on mobile app ?

Csaniok261983 by Great Neighbour / Super Voisin
  • 53 Views
  • 6 replies
  • 0 Bravos

Resolved! Not receiving the final confirmation text

Any suggestions as to what I can do.i get the emails but not the texts.i can place outgoing calls and can send text messages and receive them but I can’t receive phone calls because I haven’t confirmed my number … because I haven’t received Public mo...

Dedic8dDave by Great Neighbour / Super Voisin
  • 62 Views
  • 5 replies
  • 0 Bravos

Resolved! 5g option in network settings disappeared after insterting PM SIM

I'm puzzled to what happened here. I have a canadian model Galaxy S20 FE 5G which somehow lost it's 5G band after I switched the SIM card to PM.  I've used this phone with 2 different service providers' SIMs and always had the 5G option in network se...

Adam_Mrok by Great Neighbour / Super Voisin
  • 85 Views
  • 5 replies
  • 1 Bravos

New Suscription Failed

Hello,Trying to activate a new number. After payment, on my mobile app getting message to contact support as acivation is having issue.

Tatiana25 by Good Citizen / Bon Citoyen
  • 60 Views
  • 9 replies
  • 0 Bravos

Resolved! Early renewal

I ran out of data early with 4 days before my billing date  , can I request an early renewal? 

Jojogee by Great Neighbour / Super Voisin
  • 57 Views
  • 2 replies
  • 0 Bravos

How do I add a voucher and not use my credit card

I have a few  problems.I cant submit  a ticket as I always get a white screen  that never loads.I have the PM app and I cant go to my account because when I do it just gives me a blank white screen. The my rewards button gives the same.So I figure I ...

TomDollz by Great Neighbour / Super Voisin
  • 36 Views
  • 3 replies
  • 0 Bravos

Access Code

I cannot receive the access code via text to access my account.

Sully76 by Good Citizen / Bon Citoyen
  • 109 Views
  • 15 replies
  • 0 Bravos

Resolved! Changing plans

If I change plans with public, am I automatically signed up for points or can I still keep my rewards and not do points? From what I hear, points isn't worth it? And it's best to just keep your rewards you have? Thanks! 

Ish99 by Good Citizen / Bon Citoyen
  • 48 Views
  • 1 replies
  • 0 Bravos

can't call a phone #

Can call anyone except one phone number, my wife's, so it is a big problem. 

Granny5 by Great Neighbour / Super Voisin
  • 59 Views
  • 3 replies
  • 0 Bravos
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Navigating the eSIM and SIM Card Landscape

Why 5G is the Future

Combating Spam Texts with Public Mobile

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