Welcome to the Community

Find answers, ask questions, and share ideas

cancel
Showing results for 
Search instead for 
Did you mean: 

Supporting Thousands of Community Users

2,869 Online

Recent discussions

eSIM not registering

Where do you find pin for eSIM? I have an r above signal strength bars. Not connecting to network in US.

Ang1357 by Great Neighbour / Super Voisin
  • 25 Views
  • 2 replies
  • 0 Bravos

transfer number by mistake

Hi I have enterd a wrong number to shift from bell to Public mobile,now my account i cant proceed , system asking the code which was sended to wrong number  So i want to register for new sim number  plz reply

Arzoo_khan1 by Great Neighbour / Super Voisin
  • 44 Views
  • 2 replies
  • 0 Bravos

Going back to 15$ / month plan

@CS_Agent Hello, I have a Public Account for about 7 years now and I am using it for my son. I am currently on a 29$/month plan but can’t afford this anymore.I wanted to go back to the 15$ month plan (with 250mb of data) that is available to new cust...

Th3MaTrIx by Good Citizen / Bon Citoyen
  • 76 Views
  • 5 replies
  • 0 Bravos

Public mobile to telus

I noticed in redflags that there is a promo going if we switch from public mobile to telus. We get 60gb for 25cad. Does anyone have any idea

Nazifa2 by Good Citizen / Bon Citoyen
  • 74 Views
  • 5 replies
  • 0 Bravos

My phone number changed

I was driving downtown texting my wife when my number changed. I have an esim on a Samsung S22+. The number should be one transferred from Telus. It had been working for months. No idea how or why this changed, but even public Mobile tried to send to...

Phone calls

Can’t make an out going phone call after the activation of number transferred.

bettylai by Great Neighbour / Super Voisin
  • 34 Views
  • 3 replies
  • 0 Bravos

15 dayUS talk, text data packages for $30

I am confused as to why when travelling with 3 others who also use public mobile and all of us have signed up for the 15 day USA package for talk text and calls. I cannot receive or make phone calls. Another in our group is having trouble sending and...

as_is by Good Citizen / Bon Citoyen
  • 54 Views
  • 3 replies
  • 0 Bravos

eSIM activation

Hello ,I just got a new phone that supports eSIM and my old phone does not support it. Because of this I am not able to use the new phone.pls assist.thanks

Cant access phone number after transfer

Hi @CS_Agent After porting from Rogers to Public Mobile, during the e-sim process it messed up and now i dont have access to my original number. And i cannot sign into my account due to the text message verification. I was hoping i can sign in and tr...

AndyLA by Great Neighbour / Super Voisin
  • 85 Views
  • 4 replies
  • 1 Bravos

Esim

When transferring to a newer iPhone do I need to delete the existing eSIM?

Mobojoe by Great Neighbour / Super Voisin
  • 116 Views
  • 6 replies
  • 0 Bravos

Account is locked

My wife’s is abroad now, and she desperately needs roaming to be added, but her account is locked.  What should I do? I’ve changed the passwords, but it doesn’t help. PLEASE ADVISE ASAP. Thanks

VK-24 by Good Citizen / Bon Citoyen
  • 179 Views
  • 12 replies
  • 0 Bravos

Canada-USA-Mexico plan

I have the new Canada-USA-Mexico plan, I am in Mexico now, can I call and text Mexico and Canada unlimited without any additional charges? Also use data? Thank you. 

pammers by Great Neighbour / Super Voisin
  • 97 Views
  • 5 replies
  • 2 Bravos

Resolved! international call

Hello,I can not use my international long-distance minutes when I call it says; "sorry your call cannot be completed is dialed".

Saghi by Great Neighbour / Super Voisin
  • 187 Views
  • 7 replies
  • 0 Bravos

Resolved! $29 Mexico plan

I saw the plan last week and would like to get that.  I finally got the sim card today.  I see a $29 plan there now but no mention of the Mexico roaming.  Is this the same plan?

Maxima372 by Great Neighbour / Super Voisin
  • 140 Views
  • 6 replies
  • 0 Bravos

US plan stopped working for calling & MMS after 7 days

 I'm in Arizona with family. Three of us have public mobile accounts. One is a brand new 100 GB us/can plan, another was an old account upgraded to the 30 GB us/can plan, and mine is a cheap plan with a 15 day talk/data add on. We're working with one...

LoraleeH by Good Citizen / Bon Citoyen
  • 244 Views
  • 16 replies
  • 1 Bravos

Sending/Receiving Issues with Iphone Contacts

I am unable to send/receive pictures and/or group chat with my android phone to/from my friends/contacts who have an I-phone.I can send/receive pictures and chat with out issues with contacts that have an android phone.I can also simply test message ...

Jeff80 by Great Neighbour / Super Voisin
  • 90 Views
  • 5 replies
  • 0 Bravos

PM account info vs. SIM card info

My phone (SIM card) says I have 2 GB of data, 25 days left until reset, and I have used 310 MB.My Public Mobile account says I have 1 MB of data, that it is all used, and that I have 11 days left until the reset.Why are they so different?Thanks!

CDyer by Great Neighbour / Super Voisin
  • 73 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer Phone # not working

Hello,Yesterday, I downloaded the PM app and signed up for the 50GB plan on my Android phone. The payment was successful. I chose to transfer my existing phone number from Fido to PM. I left my Fido sim in the phone and within 10 minutes, I received ...

AppleStrudel by Great Neighbour / Super Voisin
  • 132 Views
  • 5 replies
  • 0 Bravos

SE Asia

I’m traveling to SE Asia tomorrow night for several months (I’ll be getting an E-Sim for each country) is there a way to still receive text messages while I’m away? I hope so! If not, what would text senders see on their end when sending texts if I a...

PeteZa by Good Citizen / Bon Citoyen
  • 58 Views
  • 4 replies
  • 0 Bravos

Are all plans now also available to existing plan holders ?

Has PM changed their policy and is now once again offering all available  plans to existing subscribers?I ask this question because I have just noticed that all plans are now available on my account page .  I now have the option if I so choose to go ...

Immune by Great Citizen / Super Citoyen
  • 205 Views
  • 11 replies
  • 0 Bravos

Data Disappeared

I had bonus data given to me and I changed my number. Why did it disappear from my account ?

Dave80 by Great Neighbour / Super Voisin
  • 59 Views
  • 2 replies
  • 1 Bravos

possible duplicate account

I created a new account with Public Mobile last night. Started process on lap top and finished on Iphone, two payments taken off visa and an email from Public Mobile with a different account number and my old cell number which is deactivated. How do ...

sage2 by Great Neighbour / Super Voisin
  • 94 Views
  • 4 replies
  • 1 Bravos
Getting Started
New to the Community?
Check out these helpful tips and tricks to help you settle in.

Just for fun

Want to talk about your interests, hobbies, or anything that’s not related to phone-stuff? Head over to The Lounge


Latest blogs


Navigating the eSIM and SIM Card Landscape

Why 5G is the Future

Combating Spam Texts with Public Mobile

Need Help? Let's chat.