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2,117 Online

Recent discussions

Service

Not getting Internet but calls and messages working fine, from today evening itself my mobile data is not working, every website I goes shows no connectivity 

AnuDavisk by Great Neighbour / Super Voisin
  • 53 Views
  • 2 replies
  • 0 Bravos

Service

Hello! Can anyone help me access my SIM PUK? Thank you 

nessacyu by Great Neighbour / Super Voisin
  • 58 Views
  • 1 replies
  • 0 Bravos

Resolved! Port confirmation text

Stuck at step 6, seems like a lot of people have this issue. I won’t reload or let me go back to try again and re send sms to transfer number. I wasn’t able to receive the text. I just need it resent. Help please!

Courtneyh01 by Great Neighbour / Super Voisin
  • 71 Views
  • 2 replies
  • 0 Bravos

porting/esim issue

Accidentally put physical IMEI instead of esim IMEI. Sent a private message to CS_Agent but can't call other numbers since the number no longer works.

ericrleung by Great Neighbour / Super Voisin
  • 52 Views
  • 2 replies
  • 0 Bravos

Cant fully activate

Activated with a new phone number and installed esim but errored out in step 6 of activation. Logged out and back in and it asked me to choose a new number which it then says there's an error during activation and asks me to retry. 

Litttlelam by Great Neighbour / Super Voisin
  • 69 Views
  • 3 replies
  • 0 Bravos

Phone lost

Hello my wife lost her phone and she’s also with public we try to login her account but couldn’t because we cannot be able to receive the security code without her phone. How can I report it? Please help

Donju by Great Neighbour / Super Voisin
  • 56 Views
  • 2 replies
  • 0 Bravos

Subscription not activated

 ”Something didn't go right while activating your subscription. Click below to contact a customer support agent.”going to the support leave a me on a blank white screen and I still got charged $38 so is this just blatant theft?

Colind1233 by Great Neighbour / Super Voisin
  • 52 Views
  • 1 replies
  • 0 Bravos

1-3 Bars and not getting 5G?

Hello! I just moved here from Freedom Mobile on the 34$ promo plan and I noticed that 5G isn't working, It's enabled on my phone, and I have an iPhone 13 Pro Max. I don't understand, I'm 2KM of 2 towers 1 Bell and 1 Telus, I thought that would be eno...

ChrisTiv7 by Great Neighbour / Super Voisin
  • 130 Views
  • 7 replies
  • 0 Bravos

Data not working!!!

I have 4 numbers on public - data network is not working on anyone of them!!!

Hifsa by Great Neighbour / Super Voisin
  • 167 Views
  • 7 replies
  • 0 Bravos

iPad Cellular and Public Mobile

Hi All!I have an iPad Pro and when I put my public mobile sim card the cellular data works without any issues however the it shows 3G instead of 5G and I have the latest iPad Pro with M2 which does support 5G so is there any work around or any settin...

BigOG by Great Neighbour / Super Voisin
  • 64 Views
  • 4 replies
  • 0 Bravos

Resolved! Number Port-in not working

I tried porting in my phone number to Public Mobile this morning from Rogers and I accidently entered the wrong IMEI number. I got an automated text message saying that the port in failed from Public mobile and that someone will reach out but I still...

CalvinC2 by Great Neighbour / Super Voisin
  • 80 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Not Working

I am able to make phone calls but can't access the internet or do anything data

Data service unavailable past few days

Hello,My data service has been working fine for my previous month of service (currently on the 5g 34$/month plan). After renewal of the service yesterday, I have noticed no data service but sms + calls appear fine. I have tried the typical fixes as r...

Data_ by Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing plan

Hi, I see public is offering a 50 GB Canada/USA plan for $34 for new customers.I was hoping it would be possible to switch my existing 40 GB Canada plan to this new offering.Thanks for your time!

Dignin by Great Neighbour / Super Voisin
  • 139 Views
  • 6 replies
  • 0 Bravos

Network down

Anyone else not getting data service? 5G doesn’t work and calls go through 3G. Texting works. Live in toronto. 

SliJi1 by Good Citizen / Bon Citoyen
  • 156 Views
  • 5 replies
  • 0 Bravos

Pictures not sending

In February pictures stopped sending or receiving.  I have unlimited picture messaging ( SMS).  How do I fix this?Text messages go through but not pictures

NF96 by Great Neighbour / Super Voisin
  • 50 Views
  • 2 replies
  • 0 Bravos

Network is down? No data...

Is anyone's data not working on their phone? My sister has no data on her phone, i just checked mine and its not working either. Anyone else? Its saying its connected to lte/5g but nothing works.

shabby by Good Citizen / Bon Citoyen
  • 415 Views
  • 20 replies
  • 1 Bravos

Payment Update

When is the credit card update issue going to be fixed?

Bma by Great Neighbour / Super Voisin
  • 59 Views
  • 2 replies
  • 0 Bravos

One direction line

Hi everyone,Since switching to Public Mobile, my phone is only working in one direction. I can make calls, but people cannot call me back or text me. Any advice on how to fix this?

Ahmad1364 by Great Neighbour / Super Voisin
  • 58 Views
  • 2 replies
  • 0 Bravos

Phone says unable to download eSIM

Just tried changing over to PM today. Everything seemed to be working and then it says unable to download eSIM. Tried again scanning the QR code with same problem. My phone is compatible with the eSIM when I checked it. now I’m stuck with no phone !!...

Mann_8 by Great Neighbour / Super Voisin
  • 47 Views
  • 2 replies
  • 0 Bravos
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