Community

unable to use data

Hi since yesterday Oct 11, I am unable to use any data. Can you fix the issue as the issue still present today on Oct 12

Send pics text

When I was in the USA it seemed to take quite a while to send text messages with pictures I am back home in Canada and it is still taking forever for my pictures to get sent is there something that I am missing

Having activation trouble

I made my account, subscribed and downloaded the E-sim. My phone is still on the old network.I put my old phone number in when subscribing, and my cc has been charged already. I'm not sure whats wrong.

How to request a security code?

Hi- an agent suggested that I request a security code on the website to change my options for verification - how to switch it from sending a text verification code to sending an email verification code. any suggestions on how to find it?

I can’t get my esim added to my phone

Need support to set up eSIM when i click on payment option I can’t pay it takes me to another page 

Not resolved network issue

I cannot get cellular data at all with new esim. All setup was correct except now it is not working. please help. 

log in to publicmobile system

I have log in to the system. Kindly help !

error transferring number

Hi, I tried transferring the number from Freedom Mobile. I can call out but not text and incoming calls goes to voice mail.I tried  submitting a support ticket but the support app generates an error.Thanks jim

Is HMD Barbie Phone Compatible With PM?

This might be a silly question, but as a silly guy, I was unable to find the answer. Is the new HMD Barbie flip phone compatible with Public Mobile?This is what I got off the HMD website:Max network speed: 4GNetwork bands (GSM): Quad bandNetwork band...

new service activation

I wanted to port my number 437-422-1215 from virgin mobile to public mobile but unfortunately virgin mobile is unable to transfer my number thats why I canceled virgin mobile account. Kindly generate a new phone number starting either 647 or 437. Wil...

Phone number

My new phone does not have phone number. I need help. Everything else transferred over

Pitiful speeds pretty much everywhere. iPhone 15 pro on 5G

My phone speeds on my iPhone 15 pro on Public 5G seem to just get worse and worse over the last few months. I often have to wait 30 seconds to get a basic website like amazon to load. Running a speed test on fast.com I'm often only seeing 10Mbps. I h...

Cancel Autopay

Hi,I need to cancel the autopay from My Account. Can you please guide me on how to do it?Thank you,

Link SIM card to account

Good afternoon,I already have a Public Mobile SIM card with working phone number and I can't link this to my account.When I digit the SIM card code it says "invalid SIM card".I would like to resolve this issues asap.Thanks, bigzazzu

Making a payment on another account

My parents are currently in another country and their credit card has expired so the latest auto pay did not go through. I would like to make a payment but we are unable to sign on to the account. Two factor authentication sends an SMS but that can't...

Error "not able to process this request" Updating Payment Card

I've been trying to update my payment card on record for days now, and always get the same error. I click 'Manage Payment Method', fill in my credit card number, postal code, expiry and code. When I click to save the new information, I get the error:...

Escalation of support ticket

Does anyone know how to escalate a support ticket? Or how to actually call a support person?  My phone line has not been working for 3 days and I cannot get anyone to help through the online system. This is part of an ongoing ticket that has been ope...

How Port to a longtime PM account.

thread removed due to chronic self solutions

Usage USA

I was in the USA and my phone worked perfectly I just want to confirm that there would be no extra charges I have a Canada US 50 GB plan

Reward

I purchased the 10 point Reward for 1000 US calling but my phone will not allow. Restarted phone, when does it come into effect?Thanks

Transfer phone number

Can’t setup esim

I tried to transfer to public mobile so I followed all the instructions for the eSIM. The data worked for about 10 min then all service got lost. After about 5 hours it still didn’t work so I asked the public mobile chatbot what to do and it see I ca...

Data not working.

Just upgraded my plan from 3G 1GB to 4G 6GB and even after 24 hrs, it's still not working. I have an IPhone XR. Do I need to replace the SIM card when I went from a 3G to a 4G system?