posted 01-04-2022
Announcements
posted 07-13-2022
posted 10-17-2022
Recent discussions
Overcharged
I signed up for 55$ monthly with $20 off for 15 months and I was still billed $50. Why?
Anyone else getting sick of using a budget service like Public Mobile?
Anyone else kinda sick of this budget mobile service and lack of efficient customer support? Tried to upgrade my phone package to a promotion over the weekend but doesn't seem to want to work. I really think I'm done using this low-budget mobile serv...
Community Rewards???
Hi, I'm new here & was wondering if someone could please explain how the Commu ity Rewards work? How do I GET rewards? What kind of rewards do u get? Help...
Referral monthly discount and bonus not showing
Hello!I referred my daughter to PM at the end of September and, as I understood it, should have received a $25 bonus, plus she should be showing on my monthly bill under "friend referrals" (I'm grandfathered into the old plan). I didn't see anything ...
Transferring from Koodo to Public Mobile
I am planning to transfer from Koodo to Public Mobile. I added port protection to my Koodo account a couple of years ago as a security measure. Do I need to contact Koodo to have this removed before trying to transfer my number to PM? The next availa...
Port
Sim not working just did port from koodo 12 hours ago any suggestions ?
Cyber Monday deals
I'm trying to purchase a phone plan (because they're so cheap!). I just paid for a SIM card, but I can't buy the plan without the Sim number in my hand, how do I buy the cyber Monday deal?
5UC2 ...not equipped for incoming service
My phone is giving the above message when someone tries to call me and the call doesn't connect. I can call out but my call ID isn't showing up. Been a PM customer for several years and no issues till now. Plan was just changed yesterday. Payment was...
Getting In Contact Via Private Message
Is there any way a customer support agent can answer me? It has been hours during their business time and no one will get back to me. I have submitted a ticket and sent multiple private messages and nothing.....I need someone to get back to me asap a...
not paying 17 dollars i need my 4 bucks rebate
i have 2 dollars loyalty which needs to be shown on payment and my 2 dollar reward so deduct 4 from my top up bill
Resolved! Did anyone give up porting their number out of Public Mobile due to the difficulty?
Did anyone give up porting their number out of Public Mobile due to the frustration of calling and dealing with their porting department? First of all, their SMS message never comes. Then, if you call the porting department, you get put on hold for a...
Why am I not getting responses from the support agent
Switched from Koodo this morning, which seems successful since they cut off the old SIM card. But the new PM SIM is still not connected until now, tried submitting tickets and personal messages but not a single word back from the support for the enti...
Support is terrible - is there anyway to actually speak to a human?
My daughters cell phone isn’t working because the credit card expired and we no longer have access to the email we set it up with. I’ve been trying to have someone change the email to mine or at least update the expiry. I cannot get anyone to actuall...
Resolved! I placed multiple tickets but now I'm denied access
I can't to seem to find my messages. When I place tickets, the page it takes me to say access denied, you do not have privileges. Can someone help me as I'm still waiting on an issue with PM.
account,
a new account do not know how
porting problem to another carrier
i switches to another carrier today and my old phone number (from public) is not transferring over
Resolved! Change plan from $15/month to $25/month
How do I change my plan? The account page does not have a way to do that.
Plan did not change on renewal date
Anyone else have a problem with the Black Friday promotion of $40 with 15 gb ??? I clicked “Change plan on renewal date.” A few days after my renewal date I checked back and saw my plan was not changed and I was kept on my old plan.
Promo code
Good evening, How come I cannot use the promo code 20OFFMONTHLY for cyber monday? Is this for new users only?
Resolved! Need account number
I am leaving Public Mobile and there was an issue with porting out to Koodo. They require my account number again, and now when I try to sign into my PM self serve, my login (which I am confident is correct, used it yesterday to get my account number...
Problems with Phoen Numbers
Changed my number, except phone not working and number I am supposedly to have someone else has.Also how do you contact a rep to have problem solved.
Bonus Data for setting up Auto Pay --- Is this no longer???
Bonus Data for setting up Auto Pay --- Is this no longer???I see it is missing on the plans pages as is unlimited inbound for the $15 plan.
How to cancel services and remove credit card
I turned off pre authorized payments, But I am looking into how to remove my credit card and cancel my services. Looking to reset this phone and sell it
why
PM deals 20GB data for $35/mo. For a limited time, save $20/mo. on our $55 plan for 15 months. Koodo deals 50GB for $45 for 24 months.+FREE iPhone 11 with the Tab for 24 months. why PM not doing like that deal why @J_PM
Porting out
I need a number in order to get my public mobile numbers ported out…does anyone know who to contact
email from customer support
sent to wrong email address, should be the one I use here
Resolved! Cyber Monday 20 gb of data with upgrade to 4g for $45
My wife got a text to get a upgrade to 20 gb of data and upgrade to 4G for $45 month. Wondering why I didn't get the same text?
Cannot activate SIM card and Cannot sign in to existent account
Hello, I tried to make a new phone number with a new SIM card but I cannot activate that with all of my credit cards. I can use my credit card well on another site so I'm not sure what the wrong is. Please check that issue. Again, I cannot sign in to...
Resolved! Can’t enter new SIM card number
I am trying to enter a new SIM card number in my existing account, but when I try to update it just clears the number. I am wondering if I need to suspend the service first and then reactivate, then will I be able to update it?
Why am I unable to speak to a human
I need a phone number to call so I can speak to a sentient human being in a timely fashion who actually works for Public Mobile. How can I speak to a human being TODAY and not “within a day”? My issue is time sensitive and related to my account/payme...
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