I am going to Florida for March break, and was going to purchase the US roaming add on. But PM has an announcement on their site saying that US roaming won't necessarily work. I'm not really that tech savvy, so I'm wondering if I am in fact interpret...
Having issues receiving from 1 contact in group chat but can receive from them individually. I have done all troubleshooting I can think of. Contact not blocked cause can receive individually, restarted phone, force stopped app, downloaded new app, d...
I canceled my daughter's account with you guys on December 29th. My payment came on the January 6th for my cell phone, my husband's payment came out January 27th for his cell phone. My daughter's would have come out January the 08th, 2 days after min...
I put US add on on my phone yesterday. I paid and saw the payment was received but I may have done it before the prior add on was finished. I was charged $30 and was $20. How do I get it to work???
I bought my Samsung S22 phone unlocked from Bestbuy in Canada in 2022. The phone was stolen during my trip to US and when I contacted Public Mobile to add my IMEI number to the national blacklist, they said "Regarding the lost stolen report unfortuna...
My credit was used fraudulently and had to get a new one. Now I don’t have service due to non-payment. Would like to provide my new card number and get reinstated. How do I proceed?
I loved PM but moved to a place where i needed wifi calling so had to switch to Koodo. I just noticed I'm still being charged for my PM account. I'm pretty sure my account is closed because I can't login to it anymore. How can i get this sorted out?
Good morning and HAppy new year. i have lost my SIM card and purchased a new one but I would like to keep the same number. When I try to change the SIM card as indicated, I am not able. Please help thank you
Hello, I was buying to buy sim online and my payment got deducted twice but there is no confirmation on sim shipment. How do I get back my deducted money ? Or sim ?
I received a text offer to upgrade to $40 15gb. So i logged in to my account and changed plan on Dec 30, 2022. But when i checked my account it is still on old plan after a month. Pls help!
Hello!My son has a data plan for MP per month. According to the usage, he only used about 78MB, however according to the general overview, there is no MB left. Could anybody explain how this is possible?Thanks!
I cancelled my account and every month I still get charged. I no longer have an account so cannot sign in to cancel it AGAIN. I feel caught in a bad situation and need to speak ( live chat) w a moderator. @Moderator
I just changed my plan and moved from LTE 3g to 4g but in my phone settings it only has the option to change to either LTE (recommended) or 3g. Online my phone shows it is a 4g phone as well. Am I doing something wrong. I have a moto g fast. I went t...
There are other carriers offering seemingly much better deals, especially during the holiday seasons. Many left and many stayed, what are your reasons for staying? MineWorry free – it is prepaid, you can’t use what you did not pay.Add-on plan, specif...
I have 2 accounts- one for each of my kids. I changed plans on one of my accounts and it automatically changed the plan on both accounts. Who do I get a hold of to correct this? what do i do?
Decided to go with a new provider and changed my number at this time. I need to deactivate my old number on PM immediately as I can even access my bank account because it keeps recognizing my old PM number. I can not wait 90 days.
I'm looking to start my own phone plan. I've been a part of a family plan for many years but now I'm striking out on my own. I'm thinking of switching to Public. Can I keep my current phone number?
I am looking at purchasing the data/test/talk plan for the USA. Does it activate at time of purchase or can I buy it now and then it will last from 15 days when I enter the USA? Also - any comments on reception quality in Orlando?TIA
Hi, can anyone tell me why under my detailed usage the texts all show as outgoing to 474663? It does not show any incoming, and no other numbers. Even with iMessage logged out.
I submitted a ticket to sort out why I did not receive a refer-a-friend payment, for the past 2 months. And there is no way for me to check my messages, as my account does not have a Community Inbox "envelope icon". I have a Francais bubble, a bell i...
I started using your communication network or Public Mobile in September,2022, based on the recommendation of my brother, and he told me that after three months which was December last year, i will be able to call America freely where most of my fami...
