Community

My account log in is down

Hi, I can't login my account to change credit card. Error message is "Forbidden A1". When will this get fixed and when can I change the credit card info?

US data package didn’t work

I purchased a US data roaming add on. I’ve done this in the past and it has worked, no problem. This last time, however, the data never worked once in the US. When I checked later it said I had used up the days (purchased a 10 day package) but the da...

Are all the 3G speed plans still available please?

Hi all,How you are safe & enjoy the HOT weather  I am currently have the 3G plan $25 every 30 days, and my friend wanna to join PM and have the same plan like mine. However, the "updated" publicmobile.ca website only have the 5G ,4G plans, wondering ...

Unable to port and cannot complete ticket

Tried to make a ticket for an issue with the porting of my number as it says my number does not exist when I input it..However when I try to make a ticket to see why my phone number doesn’t exist when I start the porting process it won’t let me fill ...

Change

Just to be clear, my payment increased from $28.00 to $58.00 with no changes on my account. There are no issues with my CC.

New authentication system has locked my account

Hi,Following up on the subject. I'm currently out of Canada (India). I have been doing seamless topups for more than a year via my old account which also had my card saved. Fortunately or unfortunately I never enabled auto-payments. So I received thi...

New Zim

My brother is visiting from Sri Lanka and he needs to get a new zim in order to have Canadian phone number. Can someone please tell me what the process is?  

@CS_Agent, porting from Koodo doesn't work

Looking to port from Koodo. It wasn't an option on the transfer page carrier select/drop-down, so I selected Telus.My IMEI number also wasn't recognized.Submitting a ticket didn't work (the page was broken).I saw some advice to activate a new number ...

texting not working

I have been on the $25 plan 1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI can't send or receive texts anymore on my iPhone. I cannot verify my number on imessages, I've tried restarting my phone and toggling im...

@CS_Agent

Need help with activating the E-Sim for my phone. The number successfully transferred, but the sim was not. How can this be fixed?

PM app, anywhere I can log out? I have 3 accounts

it s me again, struggling with the 3 acounts. other than every slow app and website, no where i can sign out from the app. that means I can only access other 2 from home PC only. very frustrated over the service . very time cosuming... i would get my...

How can I change my cellphone number?

I’m using my number but I would like to use another number that is used before. do you have an any idea? 

@CS_Agent

Just purchased a data add-on. Didn't realize the conditions changed (now have a 30 day time limit). Would like to cancel it.

@CS_Agent

Hi,I just registered a new PM SIM card. I'd like to get back my old public mobile number that was deactivated in January. How can I see if its available and then transfer over to this number?Thanks,Sara

My usim doesn’t work

I can’t use my number. It’s locked. I can’t pay my plan. I can’t do nothing. I need to use my number sasp. Otherwise, I will change company 

Unable to submit a ticket successfully

I have been trying ALL day to submit a ticket because I was overcharged when my plan updated today. I have not been able to successfully submit a ticket via my self service account. All I get are error messages and at other times blank screens and ot...

Issues regarding my ESim

Is community remembering you a thing of the past?

So, I finally regained access to my original community ID, step 1 done. but now, it seems that "trusted device" only let's you skip the 2fa part, but you still have to enter your full email and password every time you want to check in? It used to jus...

Trouble transfering number and activating esim

@CS_Agent I tried activating an Esim and it gave me a notification saying it didn't work. On top of this, I messed up my number transfer because I put in the wrong number for MEID. I got a text saying someone would contact me 'shortly'. It's been alm...

Advantage or Disadvantage to not retrieving old community account?

This whole change over to Eversafe has been ridiculous and Frustrating! I have wasted a colossal amount of my time just trying to get access to Community again. I could not use my old id, it kept saying it was already in use, yeah , by me! Then it wo...

Cannot make or receive phone calls

@CS_Agent I am unable to make or receive phone calls. Text and data work fine.  Please help. 

phone service

cant make or receive calls, subscription is current

Does anyone know if Public Mobile disconnects calls after a certain number of rings?

First off, I'm not sure what happened to my Community Support account (mobileguy).  Can't seem to log in with that email anymore and PM doesn't seem to recognize that email either.  So I'm posting my first topic here with my main primary account.So t...

Payment

My payment went without notivication double, this is without me changing enything, I am leaving Public Mobile. This is how you get treated after being with them for 5 Years.