Welcome to the Community

Find answers, ask questions, and share ideas

cancel
Showing results for 
Search instead for 
Did you mean: 

Supporting Thousands of Community Users

1,184 Online

Recent discussions

Not able to confirm full access

I got a new sim and new subscription for which I have already paid. I keep getting this message "We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be...

Salar786 by Great Neighbour / Super Voisin
  • 41 Views
  • 3 replies
  • 0 Bravos

Payment

My payment will not process. How do I complete a payment?

Donna19 by Great Neighbour / Super Voisin
  • 85 Views
  • 6 replies
  • 0 Bravos

eSIM

I can’t load my eSIM and now my phone does not work at all.  I even tried to buy a second eSIM to see if that would help and that is nowhere to be found.

badservice1 by Great Neighbour / Super Voisin
  • 47 Views
  • 2 replies
  • 0 Bravos

All calls go to voicemail

The transfer was completed by answering 'YES' to the message from other provider. But now I can call out but can't answer any calls as it directly goes to the voicemail.New: Also text messages and phone calls are still routed to old Fido number. We g...

AmitaRanpura by Great Neighbour / Super Voisin
  • 68 Views
  • 4 replies
  • 0 Bravos

Canada/us data and phone plan

Hey I have the Canada/us data and phone plan. So when I get to the states I won’t get charged with any extra roaming charges? 

Newf1 by Great Neighbour / Super Voisin
  • 55 Views
  • 1 replies
  • 1 Bravos

To unsubscribe

To cancel my subscription and unsubscribe from all mobile services, who I should contact ?

57$ per month ? why ?

You are thieves who are charging me $57.49 a month. I am going to completely switch companies, and I will never recommend you to my loved ones or any future clients. I know you don’t care, and you pretend that the customer is king—we know the game. B...

coeurdulion by Great Neighbour / Super Voisin
  • 184 Views
  • 9 replies
  • 1 Bravos

Voicemail

Is there a way to deactivate or do away with VM on my Android since there's no 'calling' PM support?Or is the only solution to keep my VM full?       

Ramshackle10 by Good Citizen / Bon Citoyen
  • 63 Views
  • 3 replies
  • 0 Bravos

US Data Talk and Text

Hi, my wife is in the US. She got the $30 roaming plan. She is able to use the Data but Talking and Texting will not work for her. Does anybody have experienced this and have a solution?Thanks

Bob930 by Good Citizen / Bon Citoyen
  • 77 Views
  • 3 replies
  • 0 Bravos

Resolved! USA Roaming

My current plans states the following:50GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messagingCalling Features: Call Display, Voicemail,...

Sura by Great Neighbour / Super Voisin
  • 106 Views
  • 6 replies
  • 0 Bravos

sim swapping

hi, i just had my SIm swapped with Public and it created a horrible mess. They hacked into all my accounts including bank and credit card. When i asked for help from Public mobile there was no one to call, and online took over 12 hours to get through...

MelanieFurman by Great Neighbour / Super Voisin
  • 82 Views
  • 2 replies
  • 0 Bravos

Refund

I purchased a SIM card from Public Mobile and paid the fee, but it didn't arrive on time. After waiting, I switched to another telecom company. About ten days later, the SIM card finally arrived, but I no longer need it. I want to cancel my account w...

Jasonyyy by Great Neighbour / Super Voisin
  • 72 Views
  • 3 replies
  • 2 Bravos

charged on Sept 6, 2024 but was deactivated

I was charged the regular monthly fee on september 6, 2024 and was deactivated. I paid the amount again just a minute ago online and was told that the subscription was renewed. Will I be double charged on my credit card?

ritamacmillan by Great Neighbour / Super Voisin
  • 72 Views
  • 3 replies
  • 0 Bravos

Resolved! bill

I am on a 3 month plan. I am used to paying about $100 every 3 months but this time I was charged $125why did it increase?

How to remove credit/debit card information?

In the web layout, it does not seem to be possible to remove credit/debit card information. It is possible to update card information, but apparently not to completely remove. Or am I not seeing this option to remove credit/debit card. I don't want t...

Saji14 by Great Neighbour / Super Voisin
  • 134 Views
  • 5 replies
  • 1 Bravos

50GB Data within Canada and the US at 5G Speed

My current subscription is 50GB Data within Canada and the US at 5G Speed however every time I go into the States I have no data. I get the following messages pop up on my phone:- Public Mobile Message: Connection Problem or invalid MMI code.- Lost C...

Kokaneelight by Great Neighbour / Super Voisin
  • 129 Views
  • 4 replies
  • 1 Bravos

Resolved! Refer a friend

Hi!!is there a limit to earning points from referring to friends? How do I redeem points towards my bill? 

Anni78 by Good Citizen / Bon Citoyen
  • 107 Views
  • 4 replies
  • 0 Bravos

I can't access phone

I'm struggling to get the phone activated it sends codes to number that I can't access and there no one to talk to and now I want to cancel and there no way to cancel here ! I ve phoned the # there seems to be no way to contact anyone ! 

TinaV8880 by Great Neighbour / Super Voisin
  • 58 Views
  • 1 replies
  • 0 Bravos

Canada - US Plan

To confirm:Does the Canada -US Plan mean that I can use calling minutes and data when visiting the USA?  As I live near the border and need to travel there frequently, I am hoping this is true.  How can I know for sure?

Dee71 by Great Neighbour / Super Voisin
  • 146 Views
  • 4 replies
  • 0 Bravos
Getting Started
New to the Community?
Check out these helpful tips and tricks to help you settle in.

Just for fun

Want to talk about your interests, hobbies, or anything that’s not related to phone-stuff? Head over to The Lounge


Latest blogs


Navigating the eSIM and SIM Card Landscape

Why 5G is the Future

Combating Spam Texts with Public Mobile

Need Help? Let's chat.