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241955members
741872posts

Recent discussions

Overcharged on my account and no data usage was applied

I been paying for add-ons and used 25$ I was only able to use a bit of it then I was already receiving texts that I used 100% of my data so Public mobile has been charging me and taking my money but hasn't given me my full services.

CharY by Good Citizen / Bon Citoyen
  • 32 Views
  • 3 replies
  • 0 Bravos

account locked sim card lost

Hi i lost my phone so sim card gone account online locked due to forgotten password bought new sim card how can link new sim to old number thank you so much

moi2022 by Great Neighbour / Super Voisin
  • 43 Views
  • 6 replies
  • 0 Bravos

my phone number and email are not excepted

I need a ticket and have even received emails from Public to my email address to reset password. But I can’t get a ticket: Select issue Something else Complete additional When I try to create an account with my phone number, 6xxxxxxxx7:'The phone num...

toddmatheson by Great Neighbour / Super Voisin
  • 35 Views
  • 3 replies
  • 0 Bravos

Doogee S95 Pro

I finally managed to destroy my rugged Cat phone. It still works for calls, but an incident at work has melted half the plastics, torn some chunks of exposed electronics out, and left only half the display readable. I've done some ugly ad-hoc repairs...

Korth by Mayor / Maire
  • 86 Views
  • 12 replies
  • 0 Bravos

Resolved! Unable to use purchased US roaming

I purchased US roaming for our day trip yet it was unable to connect to AT&T. I am attaching the screenshots from my phone (Google Nexus 6 Pro) for the SIM network. Please credit my account for the purchase of the add-on. Thanks!

Screenshot_20220704-120010.png Screenshot_20220704-114903.png Screenshot_20220704-120020.png
svenasse by Good Citizen / Bon Citoyen
  • 57 Views
  • 5 replies
  • 0 Bravos

Resolved! Add more data

This morning I thought I was adding extra data as mine is 75% used and I paid for 2 more GB but it does not show up on the phone. I see it as a credit on my account. Will that cover data usage when I use up the data in my plan? I am taking a trip and...

CAK1 by Good Citizen / Bon Citoyen
  • 56 Views
  • 10 replies
  • 0 Bravos

Confused about roaming in US

We'll be travelling to US shortly and trying to decide best roaming options. I'm aware of the 3G shutdown, but I'm not sure it I understand it enough to know if it impacts us since we are both on a grandfathered 4G LTE speed plan. Public Mobile websi...

dajeanne by Great Neighbour / Super Voisin
  • 67 Views
  • 7 replies
  • 0 Bravos

Tried changing password, it didn't work

Hello, I would like to be helped regarding my situation. I tried going into my Self Serve account and it did not work. I then tried changing the password two times and both times, it returned an error or an error had occured. Trying to sign in again ...

Dung by Great Neighbour / Super Voisin
  • 34 Views
  • 5 replies
  • 0 Bravos

my self service account

I can't sign in to my self service account...and I need to by an add-on for US travel starting July 6th.

ElaineHiggs by Great Neighbour / Super Voisin
  • 41 Views
  • 9 replies
  • 0 Bravos

Bonus gifts?

Is it just me or has it been a few years since members were gifted with an extra data or phone call gift. I have every appreciation for Public Mobile, and do enjoy my discounted prices for referrals, etc. But I also enjoyed the occasional gift of ext...

tweakthis by Great Citizen / Super Citoyen
  • 77 Views
  • 11 replies
  • 0 Bravos

My account is locked

Could you please unlock my account? The email address on the account is xxxxxxxxx@gmail.com Edit:. Email redacted by will13am. Please do not post personal information in the public forum.

Macje by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

No network available

Hello wonderful community.Can you please help?I switched my SIM card from my old iphone to a new iphone & cannot text or call.My phone settings show ’no network available’but the carrier shows PublicMobile.how do I fix this?thank you

SallyC by Good Citizen / Bon Citoyen
  • 50 Views
  • 4 replies
  • 0 Bravos

Unusable voucher

I bought a voucher to top up my phone yesterday and I can use it to top up my phone! The store would not reimburse!

bellcphilemon by Great Neighbour / Super Voisin
  • 41 Views
  • 3 replies
  • 0 Bravos

Switching phone number issue

It's been over a month and I still have no outbound calls. I'm not receiving the sms to port the number. I'd appreciate any help!

iraahmed by Great Neighbour / Super Voisin
  • 36 Views
  • 2 replies
  • 0 Bravos

My plan coverage

I will be travelling to Quebec, New Brunswick, Nova Scotia and PEI. Can I use my voice, text messaging and data to call anywhere in Canada?

Unlimited talk not working

Keep running out of minutes even though I have unlimited minutes. What is going on? This is not the first time this has happened either.

Idakilah by Good Citizen / Bon Citoyen
  • 55 Views
  • 7 replies
  • 0 Bravos

Resolved! plan expired

My plan is expired because I forgot to update with my current visa card, It was suppose to renew today.(july 4th 2022) I went into my account and replaced with new visa . My current plan is $50 which was suppose to renew today, but it's still saying ...

mazieriver2 by Great Neighbour / Super Voisin
  • 55 Views
  • 7 replies
  • 0 Bravos

New phone

Do I have to register a new phone everytime I get one with PublicMobile or is keeping the same SIM card good enough?Thanks

SallyC by Good Citizen / Bon Citoyen
  • 96 Views
  • 15 replies
  • 0 Bravos

Receiving bill by mail

Hi, I am a handicapped person who is unable to use the computer. Therefore I have to ask someone every time to help. For me to pay each month I would need a mailed bill. Please can you do this for me. If you need to contact me, please call xxxxxxxxxx...

Tyson88 by Great Neighbour / Super Voisin
  • 41 Views
  • 4 replies
  • 0 Bravos

Someone else has my number.

Lost my phone over the weekend, i have been trying to call it , it would still go to my custom VM greeting. all of the sudden this morning when i tried calling again it would just keep ringing/ Vm never picked up/ tried again/ this time someone answe...

Rusty12 by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos
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