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My husband opted us out months ago when we got new phones. Today I find out I’ve been being charge

Only because our credit card expired did if find out that I have been being charged for the last 5-6 months for a service and number I do not use. And they say I owe money, this phone # has not been used since I got a new phone and # and a contract w...

Phone not working

Bought the $20 US roaming pkg and the talk keeps not working. Not happy 

Phone service interrupted again

My daughters phone got shut off early again for the second time we have it setup for the payment to come out on the 20th but nope its not working why did this happen again can anyone help me out? Want to hook myself and wife up but if this keeps happ...

Better speeds / signal strenght on 3G vs LTE on my iphones (XS max / XR)?

I live in Barrhaven (K2J) / Ottawa area with very poor Cellular coverage (Telus/Bell/Rogers). I always thought LTE is the way to go. I guess I stay on 3G network. I get 3/4 signal strength bars vs 1/2 on LTE, with lower speeds.

Referral Bonus Gone?

Someone I'd referred left Public Mobile in December (I recieved a message saying so), but now I'm receiving none of my other referral bonuses either?

Where to input referral code during activation?

Hi I have a referral code and my new SIM card, but i don't see where to add in the code and I don't want to get to the end of the setup and miss it? I looked at the documentation but the screenshot it shows is different to what the website looks like...

my add ons got deleted?

hi, my bonus add-on not there any more.I have 2 accounts, and one still has all add-on that suppose to get but other account all add-on are gone.2GB one time data bonus5GB bonusthese are two add-on that I suppose to get.account that add-on are missin...

Autopay is not working??????????????

My dad's phone has been disabled because the AutoPay (which hint hint means that money is taken from the credit card automatically, Public Mobile FYI) didn't work. Please resolve!

porting my number from another carrier

hello everyoneI ported my old number on January 14thSince this time I have not received any incoming calls or received voice mailI have turned my phone on and offhave taken the sim card out and reinstalled itI have data and can receive textsthanks in...

Grand Cayman

Can you use your phone in grand cayman 

My account is disabled all the sudden?

So why exactly did my account get disabled? My mother is having the same with her account. We both had AutoPay set up and did have a positive balance.Switched to PublicMobile last month, need to get this solved ASAP as this endangers my mother and wi...

cant receive incoming calls

Adding Canada wide talk min.

I can't add Canada wide mins. Just wasted another $5 on useless long distance min.Please help.

Referral Code

When I activated my SIM card and switched to Public Mobile 2 weeks ago I put in my friends referral code however she is not saving the $1 and I did not get the savings of $10 on my first billThanks

Private number outgoing calls

Hello, How can I make my number appear private when maling outgoing calls? Right now, it shows my name. Back in the day we could dial *67 but i'm wondering how to do this on a cell phone?

credit card pAYMENT

Hello ,I have just moved to public mobile and they have charged me twice from two different credit cards

keeping PM account open after transferring my number

I have had my number with Public Mobile for a couple of years now. I would like to transfer my number to Koodo temporarily because of voLTE as I have no coverage where I am right now with 3G. However, I would like to keep my PM account open after the...

Match a competetors plan price: Freedom mobile

I currently purchased a new phone. I have 2 options: port my current number in that I have with public mobile OR get a new number with a new plan on the phone. Currently Freedom mobile has a promo plan:Big Gig Unlimited + Talk : 20 GB$40 for the firs...

Ontario Public Mobile not getting any service in Manitoba

Hi Team - I have Public mobile working fine in Toronto. I am on business travel in Manitoba and found no service in Manitoba. I have reset/rebotted and done all good stuff but still do not get any network service. Pubilc Mobile Coverage says it is we...

Account Locked

It says my email is incorrect when I try to reset my password. I am using the same password I originally signed up with.What's wrong and how can I resolve this ?

Texts

I can't send or receive texts.

rewards

Hello, None of my rewards are showing up as a discount on my bill this month, is there a reason why?

Moderator

I need help with my account for autopay please