3 weeks ago
I am 5 days into my current plan. I want to change it to one that includes Mexico. It is $5 more than my current one. If I change now, do I pay $35 now, and get a new renewal date, and the money i paid 5 days ago is gone? or is there some kind of credit and keep the same renewal date?
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3 weeks ago
By selecting "change on renewal", you've locked in the change. Even if the plan offering changes, you've still locked in the change.
3 weeks ago
Hi @pvlarry ,
Take some screenshots from your upcoming changes/plan , so you will be able to connect with CS in any case.
Best.
3 weeks ago
3 weeks ago
thanks for your answer. I have chosen "on renewal date'. I hope that plan is till available on my renewal date. I will watch for plan changes until then. I hope I can cancel the "on renewal date" and get the plan early if there is an indication that they will offer it no more. 50 gigs of data is so much as i have only ever used no more than 6 gigs.
3 weeks ago
I highly suggest selecting "change on renewal" so you dont waste/lose any money, as PM wont refund you the unused portion if you choose to change now. by selecting change on renewal, you will keep the same renewal date and not waste any of your current monthly cycle.
3 weeks ago - last edited 3 weeks ago
hi @pvlarry
You can choose "on renewal date" when choosing the plan, you will stay with your current plan until next renewal. The next renewal will charge 5$ more and you will have a new plan (+ Mex)
IF you choose " change now" you will pay the new price right away and you will not get refund for unused days from previous package, but you will be on the new plan right away (means you will loose your money that you have paid 5 days ago.)
Hope it helps.
Best.