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AK32 · 06-14-2024

Is there a way to leave feedback on a customer service agent or escalate an issue to a higher up?I have been given misinformation by a CS Agent, and when kindly explaining what he is suggesting does not make sense, he starts to give me attitude...To ...

AK32 · 03-06-2024

For the past week, my PM App has not been working. When i open the app, it starts at the Log in page where it automatically signs me in. But the "My account" and "my rewards" page displays a blank white page. And wont update no matter how long i leav...

AK32 · 01-12-2024

I noticed public mobile has a good offer for new activations only. I was wondering if anyone has had any luck with getting one of these promotions on an account thats already opened (i activated just a few months ago), by messaging a customer servic...

AK32 · 12-08-2023

I have been waiting 10+ days since i messaged CS_Support and still no reply. Has anyone received a reply lately?I only sent 1 message, as i didnt want to spam them and fill their inbox, but maybe i should send another. If this was an urgent issue i ...

AK32 · 11-29-2023

Hello, I am a newer member and am getting confused by the terminology of Public Mobile. Do they refer to Autopay solely as a “subscription”?i would like to make manual payments so I turned this off. I made a manual payment today and then it was turne...

AK32

Have you confirmed your payment method is up to date?If yes, i would try again a bit later, there has been a lot of (worldwide) internet issues today. If the issue continues, you can send a message to a customer service agent who may be able to make ...

AK32

They may not, but you can ask for a partial refund for the service you didnt use. I have done it before when switching plans mid cycle. They dont "have" to do it, but if you ask nicely they may refund the pro-rated days you didnt use as a goodwill ge...

AK32

If this issue is still ongoing, and you havent received a reply still, i suggest you message them again. sometimes a message gets lost or overlooked, usually they are pretty good with a response within the same day. here is a link to message an agent...

AK32

Very strange, i have seen them post about having outages and they are working on a fix, but i thought most was fixed or at least improved by now. Have you tested this with another device? to rule out the possibility of it being a hardware issue with...

AK32

I was trying to do the same thing before. I spoke to an agent and was told every time you pay with your CC it is kept on file so you can autopay ("subscribe" is what they call it).If you want to remove your CC from the system, you have to send a mess...

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User Statistics

User Activity

Feedback or Escalate CS Claim?

Public Mobile App Not Working

Offer for new activations only

Is there ANY CS Support?

Subscribed = Autopay?

Re: Why won't it let me change my plan

Re: Refound

Re: Phone is not receiving calls and text messages

Re: Network service

Re: Hello