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AK32 · 01-20-2025

Hey all, i currently have an esim and am looking to get a new phone. I have already purchased a new physical sim for the new phone, but im wondering what is the best/smoothest process for this transition? Should i switch over to the physical sim whil...

AK32 · 06-14-2024

Is there a way to leave feedback on a customer service agent or escalate an issue to a higher up?I have been given misinformation by a CS Agent, and when kindly explaining what he is suggesting does not make sense, he starts to give me attitude...To ...

AK32 · 03-06-2024

For the past week, my PM App has not been working. When i open the app, it starts at the Log in page where it automatically signs me in. But the "My account" and "my rewards" page displays a blank white page. And wont update no matter how long i leav...

AK32 · 01-12-2024

I noticed public mobile has a good offer for new activations only. I was wondering if anyone has had any luck with getting one of these promotions on an account thats already opened (i activated just a few months ago), by messaging a customer servic...

AK32 · 12-08-2023

I have been waiting 10+ days since i messaged CS_Support and still no reply. Has anyone received a reply lately?I only sent 1 message, as i didnt want to spam them and fill their inbox, but maybe i should send another. If this was an urgent issue i ...

AK32 · 02-10-2025

Is this a new account or an existing account you’re facing this new issue with?if existing, make sure your other services (texts, data) work. If they don’t, make sure your payments have gone through and the account is active. If they work and only ph...

AK32 · 02-10-2025

Sometimes it takes time for the website/system to update, and there is often display issues. Does your service work? if so, you should be all set, and can check back to see if its updated after 24hrs.If no service, you may reach out to a PM customer...

AK32 · 02-05-2025

I would first do a power restart on your phone, and reset network settings. If you've done that, and you're able to text and make calls, but not use data, i would reach out to a PM customer service rep to make sure the change went through correctly ...

AK32 · 02-05-2025

These offers are only available to new customers, as it says. PM doesnt offer plan promos lower than the price point you're currently paying, they only want you to upgrade.You can change to the lowest priced plan, and then wait for a promo that may ...

AK32 · 02-05-2025

You can check the status of the service in your area here: https://www.telus.com/en/ab/outagesIm not experiencing any issues , so it may be an issue with your device/settings. First i would try a power reboot of your phone, and reset network setting...

Community

User Statistics

User Activity

Switching from esim to physical sim

Feedback or Escalate CS Claim?

Public Mobile App Not Working

Offer for new activations only

Is there ANY CS Support?

Re: not receive incoming calls

Re: Activating sim card trouble

Re: Data still isn't working.

Re: Change to cheaper plan

Re: Cant make phone call?