I scheduled a plan change a few days ago (last Friday) which was showing up in my app as an upcoming plan change but now that the maintenance outage is over my app no longer shows the upcoming scheduled change. So I went into the Payment section to s...
Just a heads up to anyone who might have been interested in one of these 2 plans but missed out after Dec. 31 when the deal was gone, it's back for a very limited time:
It's not quite a Canada-U.S.-Mexico that I was hoping for but it looks like they are mixing things up by adding 1000 long distance minutes to a small select list of countries. It looks like a lot of the plans have gone down in speed to 4G. Overall, n...
I've only been with PM a short time but for those who have been around for much longer my question is this: Does Public Mobile have a history of trying to stay competitive with companies like Freedom? I just noticed that Freedom Mobile is now promoti...
Any time I want to log in to the PM app or website I'm always asked to enter the 6 digit confirmation code even though I keep placing a checkmark for trusted device. When I'm in the app, under Account I see my iPhone on the list of trusted devices b...
@Jayneo it sounds like an issue with your account. Try reaching out to a support agent and they should be able to fix your Eversafe account.You will need to open a ticket through the Chatbot:https://widget.telus.tiia.ai/publicmobile/publicmobile.html...
@Waterplay, in case you haven't done so already, try rebooting your device as this sometimes helps. If this doesn't help, are you able to try your SIM card in another phone to see if it works?
@rich4554mc since you have tried the suggestions already shared I would try reaching out to a support agent again if it's been more than half a day, they do typically respond within a few hours though.To send a private message to support: https://pro...
@lkelly2 have you tried going into the Public Mobile app then going into the "Account" tab, and then selecting "Transfer phone number"?You need to make sure your old carrier that still has the number to be transferred is still active. You also will n...
