Community

my phone service has been disconnected and i cannot log into my account

it just says resume activation what is going on? 

How to add full address in my invoice

Hello,I am only seeing the postal code and province code in my invoice. How i can i make it to a complete address?

messages not sending

Is anyone having issues with text messages saying g not delivered when the messages are being delivered? 

Re: No service suddenly today

I've tried everything turning off my phone, turn off/on airplane mode and reset network setting on my phone. I've renewed my phone on Oct 22, and no service all day

Urgent - No Service - My new subscription number transfer failing from Public Mobile side

I received a message from Public mobile after I responded "Yes" to the old provider message, and I got confirmation that the transfer initiated.Then I got a message from Public Mobile that you are having trouble transferring my number because "you en...

E-SIM not compatible with iphone

Hello,Last night I purchased an esim for my iphone 15. Before being about to do that I was asked to put in a code that then displayed the exact make and model of my phone and there was confirmation that an esim was a possibility for me. I paid for th...

Plan

I thought I had a plan with unlimited Canada calling but today I've been told I’ve run out of minutes. Can you please advise what has changed?

1) Can’t start a chat. 2) CAN-US-MEX not roaming

Two problems. 1) No service in US from my CAN-US-MEX plan. 2) Can’t start a chat. Keeps saying “Something went wrong”

Address invalid

My new address doesn't appear in the box to be updated. I need to change it to receive my new si. 

Plan did not renew

I received a message saying that my plan did not renew because PM didn't recieve payment. This happened because my credit card expired. Im trying to access "my account" but it doesnt work: it gets stuck on a loading screen. Anyone have this issue?  

My number is being spoofed

My Public Mobile number is currently being spoofed by scammers. Over the last 24 hours, I received calls from strangers claiming that I just called them. They claimed that they will get my number blocked.I checked my phone's actual outgoing call hist...

Looking at a new Phone is it compatible to your network

I'm looking at buying a I23 Ultra 8-core Android Phone Is is compatible to the changes coming to your network?Thank you

New phone - unable to transfer eSIM

Hi, My current phone is working correctly, got a new phone, downloaded the Public Mobile app (ios) and logged in.  Went through the process to buy a new eSIM, and I get to the page where it is looking to charge me $5 (thought it would automatically r...

Slow to none connection

Hi, since I switched over I have slow to none connection when in a building. When not on Wi-Fi can't make any calls or search anything on the internet.  

ESIM wouldn’t setup

Switching from Roger’s. Created account with public. Esim won’t activate tried through QR code. Now stuck in a loop to verify my identity but my phone number is no longer working so not receiving SMS. Created a ticket three hours ago no response. Rea...

iPad hotspot

Hi, I'm thinking of joining Public Mobile on an eSIM, using an iPad Pro Wi-Fi + Cellular, not a phone. I need to use the iPad's Personal Hotspot to share data with my laptop. I've read that on iPads the Telus carrier settings show "To enable personal...

My phone number/email has been stolen

Yesterday, various credit cards and emails seem to be hackedMy public mobile SIM is not working, and when I log in with my old account, it does not show any services, so whoever did it is using my SIM for messages OTP.Is there no way to contact PUBLI...

Calling

Whenever I call someone it does not make a ringing noise, it's just dead silence until the other person answers. I've tried so many things and can't figure out how to fix this. 

New eSIM not connecting to the network

I am so frustrated. I subscribed yesterday, and originally opted to transfer my number. However that is not possible as other provider suspended account. So I chose a new number in the pm app and got the confirmation for that. But service still doesn...

Can't use public Mobile in USA

I have Canada-US-Mexico plan but can't use mobile network in USA 

Account Hacked / Cant use phone

My acct is hacked, I have unauthorized chargeNeed account CLOSED, I will go somewhere else that provides realtime account serive

eSIM purchase issue

Hi everyone! I’m hoping someone who uses Public Mobile can help me.I recently purchased a new iPhone 18 Pro, which requires an eSIM. My previous phone is an iPhone 15 Pro, and I currently use a physical SIM card with Public Mobile.I want to transfer ...

ESim Purchase - Maintenance Error

I have the same issue

Recover deleted text messages

Where i can found my deleted messages from my phone a text message I sent to myself.

I can’t pay my subscription

Spouse referral

My spouse was added to public mobile few years got the discount for refferal and we both got 2 dollar off for prepaid online payments and later from last 3 years it stopped.please explain why?jas

Urgent - Not registered on Network

I was scammed with over 50 messages, and now my phone says Not Registered on Network.I need help immediately. I have tried rebooting 

Need new esim as old one is locked to previous carrier

Just got a new phone from Apple which uses esim. My old iPhone 11 used physical sim and when trying to setup it said that while my service is with public.  The sim is with virgin and call virgin.  I need a esim from virgin to setup my new iPhone