Community

Please help!!!

I am new to Canada. I am trying to purchase a plan with Public mobile and there is no way they can help me activate my plan. I always get this: "credit card card validation failed" I am using a visa card from TD Bank. Please anyone here help. custome...

Lost phone

Good evening,I lost my phone, but will be getting a new one tomorrow.  What information do I need to register it and get an Esim card?

can't log in to update my credit card

Any ideas why I can't get logged in to update my credit card information or see my active subscription plan. Thanks, Lee

how long does it take for SIM card to arrive?

How long does it take for my Public Sim Card to arrive?

Trying to upgrade subscription but stuck in new activation

 Trying to upgrade subscription but stuck in new activation

Subscription upgrade issue

I am stuck in a loop. Trying to upgrade subscription but stuck in new activation

No internet connection, no cellular calls

I have an iPhone 15 about a year+ old.My PM account has always been in good standing.Since 2 weeks (after downloading latest IOS 26) the following has happened:1) Can NOT receive or make cellular calls2) My internet connection bars (top right hand co...

can't reach a 1-800 number

Hi, I’m trying to call a 1-800 toll-free number from my phone , but the call won't complete. However, when I dial the exact same number on my daughter's phone (which is on Telus), it works fine. Could you please check if there is a restriction, call ...

I keep getting an error when trying to make a payment

My card is good, but I keep getting an error when trying to make my payment on the app. I need my mobile phone active right now.

hi just transfer my number

previous provider was fidonow am with public mobiledo i kept both sims in it said tranfer 30mins to 5 hours

Unable to text or call

I activated my account yesterday and replied yes to my previous provider to switch plans same day. This is under phone number 306-xxx-xxxx but im unable to call or text. I already restarted my phone several times and it’s still not working Edit by Du...

i need a refund

ive been charged but its too hard to transfer koodo prepaid account - we just want a refund and will sign up elsewhere.. i just need the refund as can't even fully subscribe 

Payment

How do I add funds to my account with a credit card 

subscription will not renew

i cant renew my subscription. the page will not load

Activation problem: Error: M_8702

Hi, I got Error Code: M_8702 during activation. The account creation failed. Please help finalize the activation manually. Thank you!

not working on some apps

Hello this afternoon I tried to book Uber on my phone. Cellular data was on but I was unable to book Uber - when I typed in my address nothing came out so the cursor just stuck in the search. It happened few days ago also when I tried to log onto the...

Received an offer that didn’t take effect

I received this offer: Public Mobile here. Don't miss out on these limited time offers on 5G subscription plans. Reply YES1 to get a 5G 120GB Canada-US-Mexico plan with 1000 international long distance minutes for only $40/monthORReply YES2 to get a...

old subscriber, new SIM, no debit card, just vouchers and new SIM

I would like to get an agent to help me apply my new SIM card # to my plan and use vouchers over *611 to get 175GB/50$.. THATS ALL FOLKS

Upgrading from my 4G plan to a 5g plan

I soon will have an iPhone 15 from my son and it supports 5G but my current iPhone X does not. When I click on the available 5G subscriptions  they all say for new subscribers only. I do not want to cancel my account and start over with a new phone n...

Not accepting CVV

I have tried 3 different cards and it hasn't accept the CVV on any of them.

My phone service has been suspended.

Please turn my cel phone service back on. It is desperately needed for monitoring my CRT pacemaker for a heart condition The phone displays no service, I followed the instructions turning the airplane mode on & off followed by turning the phone on & ...

esim loss

i changed my phone and i lost me esim and i don’t remember the gmail address that i used to make this phone number so i cant get it back what do i do

Help contacting customer support

I am trying to get hold of a customer support agent, I recently switched over to another provider and can no longer access my account/invoices. The chatbot advised:“Once registered, you can contact our Customer Support Agents directly through the Com...

Sharing of hotspot is not working

I tried sharing my internet via my phone's hotspot , which has my Public Mobile SIM, but it is not working. The data seems to be working on the phone when I turn off the hotspot.

Re: Wifi Calling

I installed a cell booster but the signals doesn't work throughout my home and property. It's been a great run with public mobile but I'll have to leave for another carrier without WiFi calling.

CANCEL SUBSCRIPTION (UNABLE TO TRANSFER OVER existing phone number

Hello, I would like to cancel the plan/subscription since I am unable to transfer over my old phone number, and I’m not receiving calls or texts. Can I get some assistance canceling this plan, since I am unable to transfer over my phone number. Can a...

Why am I unable to make a call?