The community is a collaborative place to learn more about Public Mobile where you can ask questions and provide answers to your fellow subscribers. Check out what's happening in the community right now!
Hi everyone, I recently purchased a replacement Public Mobile eSIM after deleting my previous eSIM due to service issues. The new eSIM is successfully installed on my iPhone 12, but it has never activated and my phone remains on SOS with “Network Not...
With the new method of contacting support, it is very frustrating as I bought a new e sim (as it was suggested in the forums) so that I could receive the email qr code so I could activate it on my new iPhone. However, right now I have not yet receive...
I am presently stuck on "Activate Your Subscription".I had trouble porting from Koodo, I contacted Koodo: they matched the Subscription price. So I stayed with Koodo. On Public Mobile, I cannot go backwards or cancel my subscription.
I run out of data (I have only 250Mb), and in the last 24 hours I got more than 100 "You might be out of data from Public Mobile. Tap for options"It's not SMS, I got SMS message only once.All notifications on my phone for Public Mobile app are turned...
Moved from iPhone 12 SIM card to iPhone 18 eSIM. Both PM. I can do outgoing calls but cannot receive incoming voice calls. I can receive incoming text messages.This is what I attempted without success: I did a ##002# wipe of all potential call forwa...
I am currently abroad in extended travel and need to use 2FA. I’m even willing to transfer my number to another network that can receive texts. But as of now nothing I need done can be done without receiving texts for 2FA. Please advise! I won’t be b...
I’ve switched to public mobile and we’re suppose to have my old phone number on my account but somehow I have a new phone number and my old number isn’t working. What is going on?!?
I think I have done every right, I paid, chose a new number but it said Subscription not activated please confirm what went wrong and help to activate it for me
service stopped because "bill was not paid" .... active credit card is on file and money was not taken from credit card by Public Mobile with offer to switch to postpaid plan ( Koodo or Telus).My Plan is $29 .....20GB ...Can-US-Mex and I did not req...
Hello,I will be visiting France next week and I would like to know if Public Mobile has a plan that will permit me to have at least access to Internet so that I can stay in touch with my family.Thank you
I accidentally bought two esims. I was trying to figure out how to instal it on my phone so I bought a second one not knowing if I already had one or not. I would like a refund on my second esim as I don't need two on my one phone. please help me.
Hi,Just wondering if I switch my current Canada-wide plan to Canada-US-Mexico plan, am I going to lose the hot spot sharing feature on my phone? Asking because this is what they do to me at Fido. Any hidden catch given both plans offer me same amou...
Hello, I would like to cancel my Public Mobile subscription and request a refund.I have not been able to download the Public Mobile app because of an App Store issue, so I have not been able to activate or use the service at all.Since I have never us...
Hello,I will be visiting France next week and I would like to know if Public Mobile has a plan that I could use to at least have access to Internet while being outside Canada, because my phone is not esim compatible.Thank you very much
My iPhone 14 Pro Max frequently experiences gaps in audio, especially in the first 5-10 seconds (almost guaranteed that the other side will not hear me in the beginning); and often completely drops out after about 20 to 30 minutes. The longer the cal...
How can payments be made to Public Mobile?Please read this entire post, including the entire sentence for each question, before responding. Each has been written as clearly and concisely as possible. One of the three reasons I have posted these ques...
I just signed up with Public Mobile 2 weeks ago. I took the 1 gig data package as I figured that would be enough for the usage I would need. As of yesterday, I received a text saying that my data was all used up!! What?? After only two weeks and I ha...