Public Mobile Community

LOG IN PAGE UNABLE TO LOG IN

I have an account with Public for over a year. Purchased a new Cell Phone and the eSim did not transfer, so I attempted to sign in to my account to order a eSim - IMPOSSIBLE.Many, many attempts,on the chat line discussing the problem with a computer,...

long distance

cant call toll free numbers

Puk

Where do i get puk number or do i need new sim card

Puk

I need my puk number to un block phone where find

5G speed PM. vs Koodo

I now realize that 5G is the network and not the speed. Can anyone tell me the speed comparisons between Telus, Koodo and PM?

Disconnect from cell tower

Recently my iPhone has been dropping connection with a cell tower and hence have been unable to make or receive telephone calls. My husband has an identical iPhone and he has no issues!

poor internet end no improvement

At home in my adress, poor public mobile internet and towers near hospital over 8 years where i live no improvement Canyou do anything about it

Access

I’m stuck in your wheel of death … just want to confirm that the paln I now have gives me phone, text and data in the USA

Resolved! Port Number transfer not successful

Is it possible to receive a refund? I'm currently in vietnam, wanted to port my number while I am overseas. I was with freedom mobile trying to port to Public Mobile but was unsuccessful. My public mobile account said it was successful but that is no...

Promo code

Where do I find the code? There is a promo for new activation form Oct - Nov 11. but I cannot find the code to put it in before starting my new account

Add-on

I purchased a x1 Unlimited U.S. Talk, Text and 5GB Data Bundle (30 days) for $40.00 on Oct 25, 2006. My phone broke while I was on holiday and I had to get a new phone with an eSIM that I purchased on Nov 5. The roaming data plan worked for a few day...

cellular data not working in Florida

My cellular data in Florida has also been unavailable for several days, despite completing all the recommended troubleshooting.eversafe not advancing so I can’t reach customer service.any suggestions

Accidental Account Reactivation

I already have active Public Mobile service on my phones. I recently recovered an old account and accidentally paid to reactivate a subscription and obtain a new eSIM.I do not want to proceed with this activation or install the new eSIM, as I want to...

Refund due to unusable Plan

I purchased a SIM card the other day and I couldn’t figure out how to get the Data and number to work. I searched it up and troubleshooted my phone for 30 minutes and it still didn’t work, so I went to apple support and it turns out my phone’s Cellul...

Private Message

I’m desperate to speak with a Human. Any way you can make this happen?

Help

I want my phone number to be deactivated as I not going to pay for it any more how do I do this

wifi calls

I am currently with PM.Can i make wifi call with koodo ?

Transfer problem

Just switched from Vidéotron to PM on an eSIM last week. Replied YES to Vidéotron's text, and they say the number's transferred on their end.But right now data works and I can call out, and that's it. No incoming calls, and no texts either way.Alread...

Not getting internet in some locations

Hello, I do not get internet in several locations where I live. The most recent occurrence happened today, outside in a residential area and not in a building or car.I have other local places that I do not get a signal as well.I have an iPhone 17pro,...

Help re activating my account and keeping my previous phone number

My account got paused because my pre authorized credit card payment did not go through due to a change on my postal code. I went to resume service and paid + ( bought be esim because the system did not recognize previous). I now have done my payment ...

Subject: Activation Failure - Account - unable to log in & Refund Request

Hello,I am writing to request urgent assistance with my activation, or a full refund of my payment if this cannot be resolved immediately. I am incredibly frustrated with this process.Here are my details:• Account Name: • Email Address: • Payment Am...

Doh! Advice?

Hey all,Haven't logged in for a long time - just thought I'd share what I consider a newbee mistake.I was on looking to transfer my wife's PM plan to a new phone - she was on one of the dinosaur 3G plans with 1G of data, but once you burn through tha...

no signal since last month

My mobile phone has had no signal since last month, leaving me unable to use it or access the internet. There is nothing wrong with the phone itself, and my account is fully paid up. Could you please tell me the reason for this, and when I will be ab...

Help please

Hey everyone.. question for for guys.. How do I transfer one eSIM to another phone?

Resolved! Preventin 2 factor verification

My wife and I are both having issues with TD bank login on our computers. To login to our TD accounts on our computer the bank sends a verification request to our PM phone number. It doesn't seem to come through as needed. Is this a PM issue or a...

Resolved! Unable to Access My Account, Redirected to Activation

Hello,I am an existing Public Mobile customer, and my account and SIM card have already been activated.However, when I try to log in to My Account, I keep getting a message asking me to complete the activation process.When I click "Resume Activation,...

Phone logs

Hello -how do I access old phone logs when I no longer have a public mobile account? Thank you

Ticket

I need to communicate with someone

Hello, I have been receiving the messages that my phone will stop workingn soon

Hello I have been receiving texts that my phone will stop working soon because it does not support voice over LTE. I checked with Telus and actually my phone is supported. Please see attached. So there is some kind of mismatch, possibly with the way...

I have no communication with Customer Service. I just activated an account, and I am having issues.

My new eSIM card was not set up properly. I see now that I cannot send texts to all my contacts and calls are limited too. I've been trying for over 24 hours to get help but no one is helping. I was advised to call Telus, they advised me to switch...

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