Community

No incoming and outgoing calls

My Public Mobile eSIM has signal and mobile data, but I cannot make outgoing calls or receive incoming calls. VoLTE is not appearing in my iPhone settings. Please check whether voice/VoLTE is properly provisioned on my account and reprovision my eSIM...

How to use the simcard

I transfered my number to public mobile but my phone doesn't support esim. I activated my account to esim but later I couldn't make it work. Si instead I bought a simcard to use it on my phone.but how do I activate the simcard and use my number in it

Re: Login to my account

I got a new visa card . Need to update the card

eSIM @ link to members

I always get something happened try again.  

error message

I am trying too create a ticket but continuously get the error message "something happened please try again"

need to find my account number, I have tried many methods.

Postpaid telus plan

Hello,I received an offer from pm to switch to a telus postpaid plan.I have a few questions want to ask,1. If I choose to switch, do I need to contact telus to port in my number or it will automatically transferred from pm?2. Do I need to contact tel...

Data not working

@CS_Agent Hello, My call and text is working but my data is not. Could you kindly help?Thanks,Christina 

Used an alias with original email to make second account

Well that did not work out well because now I can login to the original account email but it prompts me for payment etc.. even though I already have an account active and it sends me verification codes to the phone. I need an agent to fix whatever er...

Subscription

Hello,There is a message in my account that my subscription ends today October 3rd, 2026.  What does it mean that my subscription has ended? How oftern does subscription ends?Looking for solutionLTA

Credit Card Info

How to update autopay credit card info?

Data not working after switching from Fido

Yesterday evening I switched my number from Fido and started a subscription with public mobile. It looks like the number works as I am able to receive calls and make calls but my data is not working at all (WhatsApp and instagram sometimes but no You...

Log in Loop.

I am trying to log into my account to update my information however every time I click on "My Account" after I have logged in, it takes me back to the home page. I can get Text messages from Public Mobile and I tried the incognito mode and cleared th...

seeking reimbursement

how do I get to an agent. I have a complicated issue to resolving .

Can't downgrade plan

I was originally on a $20/mo plan but I had to upgrade for a few months due to caring for a family member with cancer in the hospitals, I needed more data so I upgraded to $50/mo @ 200GB. I no longer need that much so tried to downgrade today and the...

Retrieving and blocking IMEI

Hi,My Pixel 10 XL was stolen last night during a Kijiji sale. Luckily, I have the SIM card and all my data and accounts have been removed in advance. Is there a way Public Mobile could provide me with IMEI number and have that phone locked? I'm curre...

Billing period has changed

my billing period is supposed to be from the 12th of one month to the 12th of the next month. All of a sudden it’s from the 19th of one month to the 19th of the next month.

Data usage recorded on iPhone is very different from data usage recorded by Public Mobile

Data usage recorded by my iPhone is 47% of one GB. At the same time Public Mobile records the data used as 95% of one GB. Can anyone explain this considerable disparity and what to do about it.Thank you. Your answers are so helpful and to the point

I can’t receive messages

- I recently changed from Rogers network to Public Mobile netowork- I can make calls, use data, and send messages, but I can’t receive messages- Help me figure out how to receive messages on iMessage

Disappeared free data

Signed up for one year free data. Just used 3 months and disappeared from this month. Please help.

Moto g 2026 no outbound call ring (selective carriers)

This is more like a PSA post for anyone in the future if they encounter a similar condition as I did, to save some frustration. I recently changed my Motorola phone to a Moto G 2026 model and encountered a strange problem where there was no call ring...

E sim

Hi,how can change my sim card to eSIM?

Credit card change

How to change my credit card?

Mobile Network Not Available

I'm able to receive calls, but when I try to make a call I get msg mobile network not available. Anybody else? Solution?

Why do you charge twice?

What is a '1x Top Up ' . There are no details. WHY?  There are many 'top ups' as you describe in displays listed as options you can select from. Perhaps the IT dept. would like to describe a few charges for the customer?https://myaccount.publicmobile...

Upcoming Scheduled Maintenance: October 3–4

Hi Community, We’ll be completing planned maintenance from October 3 at 11 p.m. ET until October 4 at 12 p.m. ET. During this time, some Public Mobile services will be temporarily unavailable. Here’s what you can expect: Activations: Activations thro...

Can't close my account

Hi there,I visited my daughter in Canada a few months back, and she opened a public mobile account for me and bought a SIM card. Now I'm out of the country, and I want to deactivate my account, but in order to do that, I need to sign in. When I try t...