Community

Esim not working

My eSim and data is not working even though I paid for it, and I didn’t get a QR code. What should I do?

Only 4G in 5G area

I live in Kitchener Waterloo, a 5G coverage area. But since July 2026, my phone shows I am only using a 4G connection. I have checked with my wife's sim card and make sure my phone is compatible with 5G network with Telus. Please perform a technical ...

Please help unlock my phone

Hi, I am trying to get Nomad esim but I cannot due to possibly my phone is locked. It's Samsung Galaxy A525G IMEI #########. I have a flight to Philippines tomorrow, hopefully I can have someone check-it out and unlock my phone if its locked and kind...

HELP! Transfer number failed

Original provider is FIZZ, the account of FIZZ is an eight-digital number, so I put 0000 in front of it, but it's not that simple …

How to remove credit card

How to remove my credit card? Thanks a lot!

E sim card

How do i get an e-sim card for my new phone? 

Refind

How do I get a refund? I purchased services 2 days ago and my phone has been in SOS since I tried using esim, Haven’t used any service and sick of waiting for a response. I just want my money back at this point. Thanks!

Transfer to new phone

Hi PM support,I have an eSIM with PM and now I got a new phone. How can I transfer the phone number to the new phone? Thanks,Nathan

upgrate

how long

New eSIM installed but stuck on SOS Network unavailable

Hi everyone, I recently purchased a replacement Public Mobile eSIM after deleting my previous eSIM due to service issues. The new eSIM is successfully installed on my iPhone 12, but it has never activated and my phone remains on SOS with “Network Not...

iPhone 14 Pro transferringg E-sim to iPhone 18 Pro

With the new method of contacting support, it is very frustrating as I bought a new e sim (as it was suggested in the forums) so that I could receive the email qr code so I could activate it on my new iPhone. However, right now I have not yet receive...

Cancel Subscription during activation

I am presently stuck on "Activate Your Subscription".I had trouble porting from Koodo, I contacted Koodo: they matched the Subscription price. So I stayed with Koodo. On Public Mobile, I cannot go backwards or cancel my subscription.

How to stop "You may be out of data..." notifications?

I run out of data (I have only 250Mb), and in the last 24 hours I got more than 100 "You might be out of data from Public Mobile. Tap for options"It's not SMS, I got SMS message only once.All notifications on my phone for Public Mobile app are turned...

New eSIM - incoming phone (voice) not provisioned

Moved from iPhone 12 SIM card to iPhone 18 eSIM. Both PM. I can do outgoing calls but cannot receive incoming voice calls. I can receive incoming text messages.This is what I attempted without success:  I did a ##002# wipe of all potential call forwa...

2FA texts abroad, even change network

I am currently abroad in extended travel and need to use 2FA. I’m even willing to transfer my number to another network that can receive texts. But as of now nothing I need done can be done without receiving texts for 2FA. Please advise! I won’t be b...

Requst Plan upgrade

Hi, I'm currently using 60gb plan. but I would like to change it to be 175gb plan. Isaw an ad  saying it is 45$. So how can I change my pla

Cannot get access as gmail and password do not match no matter what ones I use

I have been using PM  but the last ten days or so I cannot access it as my email has changed and when I enter it with my password I cannot get into PM.

New Phone

Will a Redmi 15 pro work with public mobile 

Apple Watch support update?

Good Day PM,can we get an update on this lack of PM & Apple Watch compatibility? Is it still the case or is there future possibility? 

Wrong number

I’ve switched to public mobile and we’re suppose to have my old phone number on my account but somehow I have a new phone number and my old number isn’t working. What is going on?!?

Subscription not activated

I think I have done every right, I paid, chose a new number but it said Subscription not activated please confirm what went wrong and help to activate it for me

service stopped

service stopped because "bill was not paid" .... active credit card is on file and money was not taken from credit card by Public Mobile with offer to switch to postpaid plan ( Koodo or Telus).My Plan is $29 .....20GB ...Can-US-Mex and  I did not req...

Can’t make any calls

Can send texts, receiving them is spotty. Can’t check my voicemail or phone anyone.

service in Europe

hi Community how much to use my services when I go to Europe ? 

Can't make or receive phone calls and no voicemail on my pixel 8

Re: Paying my bill

Trying to pay my bill