Community

eSim problem

I accidentally bought two esims. I was trying to figure out how to instal it on my phone so I bought a second one not knowing if I already had one or not. I would like a refund on my second esim as I don't need two on my one phone. please help me.

Inquiry on Hot Spot Feature for Canada-US-Mexico plan

Hi,Just wondering if I switch my current Canada-wide plan to Canada-US-Mexico plan, am I going to lose the hot spot sharing feature on my phone?  Asking because this is what they do to me at Fido.  Any hidden catch given both plans offer me same amou...

Refund

Hello, I would like to cancel my Public Mobile subscription and request a refund.I have not been able to download the Public Mobile app because of an App Store issue, so I have not been able to activate or use the service at all.Since I have never us...

A plan for outside Canada

Hello,I will be visiting France next week and I would like to know if Public Mobile has a plan that I could use to at least have access to Internet while being outside Canada, because my phone is not esim compatible.Thank you very much   

iPhone frequently experiences gaps in audio and often completely drops out after a while

My iPhone 14 Pro Max frequently experiences gaps in audio, especially in the first 5-10 seconds (almost guaranteed that the other side will not hear me in the beginning); and often completely drops out after about 20 to 30 minutes. The longer the cal...

System Updates

I just signed up with Public Mobile 2 weeks ago. I took the 1 gig data package as I figured that would be enough for the usage I would need. As of yesterday, I received a text saying that my data was all used up!! What?? After only two weeks and I ha...

New to PM

I just switched to Public Mobile last night and I can't call local land line or send text message. I tried everything that was suggested and it still doesn't work. I have sent a ticket where do I get responses back from Customer Service?

Plans and deals

I have noticed that Telus and Koodo put on deals throughout the year; such as $23.00 for Netflix, Disney plus, Amazon prime, and Telus films. Does public mobile ever do this? 

carrier has temporarily disabled mobile data

I am also getting this suddenly.  It also says my carrier has temporarily disabled mobile dat for my SIM.

Phone number transfer

My number didn’t transfer after I replied and cancelled my other providers  plans message. I then got a message from public mobile that said the transfer was unsuccessful. The SIM card from public mobile gives me data but I am worried I am not gettin...

customer service agent

I can't seem to reach a CSR either on Expert Messaging, it seems more like canned responses from Sincerely,Customer Support Representative.  No name or personal responses.

Changed my Credit Card information and then my Welcome Bonus was not applied - Agent says it Expired

Hello,I changed my Credit Card payment method and noticed that my Payment increased.  I went through the Chat process and it mentioned that my Welcome Bonus expired.  When I signed up there wasn't any indication of any Expiry on the bonuses.  Please ...

New esim charge

I just bought a new phone, so I had to install a new esim from Public Mobile. I was charged $5 even though my previous phone already had an esim. Can I get this $5 + tax refunded?

Turn off voicemail

I want to turn off voicemail please 

voice mail access from out of country

I need to change my voicemail message as I will be out of the country for much longer than planned. I thought I knew my VM password but apparently I do not.   Now my VM is locked. I tried to change my password but all roads lead me to having to make ...

No ringing when placing a call??

For a while now, when I place a call, I don't here the dialed number ringing?  It is silent till the person answers the phone.  Is there a fix for this issue?

“Something went wrong”.

This is the message I keep getting when responding to the CSA on my ticket.  Right in the middle of typing my response back.  Has happened multiple times this evening.  Is the Expert messaging system down?

My account got compromised for a brief moment and now the SIM card number is changed.

How do I fix this? I am only able to access via email and suspend the service for now. How do I remedy this? It took me few minutes to change password but an hour to find the suspend service button.

public mobile App keeps telling me i have an invalid e mail when i ty to sign in

Cant contact customer support

I cannot connect with customer support through their chat. I have attempted several different times over several days and on various web browsers. I need a customer support person to reach out to me or an actual phone number for a customer support pe...

What are international roaming charges on my cell phone plan?

Travelling to Asia. If I use my home phone number, what are the roaming charges? 

Disconnected

My phone has no connection to service. Why?

Can’t connect to a customer service agent

Any customer service representatives on here answering questions since the new and “improved” system doesn’t work?I was charged twice for the same monthly payment on my credit card. Looking to see if I can get the double charge refunded. This is my l...

Payment not going through

Can I just switch my card because it keeps declining 

Please Add Bangladesh to Public Mobile’s 1,000-Minute Calling

Subject: Request for 1,000 Bangladesh Long-Distance Minutes Add-on (Similar to India/Philippines)  Hi everyone and the Public Mobile Product Team,  I am writing to request that Public Mobile introduce a 1,000-minute long-distance add-on option for ca...

can not log in

when I attempt to login it says Welcome back.Lets complete your activation. Can not get any further.I have been activated for 5 months.Phone works but can not view my account or make changes.

Was in USA yesterday for the day and data would not work

I have the Can/USA/Mexico 50GB plan.  I rebooted several times, only option listed was A & T, tried several on/off on cell options etc.  What else could I have tried?