Public Mobile Community

Suspeneded

Added funds accounts still suspended

Porting my number with FizzMobile?

I got a great offer from Fizz 50GB + all unlimited for $27/m with Fizz. However when I tried to port my number with Fizz it says 'This phone number cannot be transferred. You’ll need to get a new number.` --- why is that?! what should I do in order t...

New eSIM

HiI have just gotten an eSIM after using a regular SIM card. I have only had it for 48 hours and I still can’t receive any text messages or calls. I do have data though. I can’t get sign into the website to submit a support ticket because I’m not get...

Service cutoff

Did not know you lose COMPLETE service when u cross the border, EVERYTHING, Had to find a Burger King to get wifi. Brutal. And dangerous.

Resolved! Bad reception near Mill Lake park

Sitting at the same spot for 15 min and have 5G+ with 3/4 bars showing. The last 5 minutes my service has slowed down considerably.How do I report, I mean I've had same issues in the past and this seems to be a regular thing.How do I open a ticket. O...

Unresolved support tickets

I have been trying to get an issue resolved since Sept. 3/4 with no success. How can I escalate my ticket?

Public Mobile migration offer to Koodo. $40 per mont

Is this only for a bring your own phone plan. Or can you add a phone. If so what tab level would this offer count as?

Dropped Calls

Hi! I’m new to Public. Was impressed how quick the porting was - less than an hour. Anyways, in the past week I’ve been experiencing dropped calls in the Burnaby (BC, Canada) area. Has anyone experienced that? Thanks!

5g phone

my phone is 5g compatable. How do I get 5g.? Is it automatically down loaded or what.?

Account number

What is my public mobile account number?

Resolved! Removal of 3G Network

Hi! I am on the 4G network but I keep on getting messages from Public Mobile that the removal of 3G network on March 1, 2027 will affect my cell phone number. Why am I receiving these messages when I am on the 4G network? Thanks.

overpayment

Overpayment was withdrawn from credit card for the month of August, please make correction

Payment

I have $25 on my plan and I’m having trouble getting it activated. It says I need $.75 more added I need to be able to put in my debit visa in order to pay that. How do I do that

calls dropped and not receiving calls

I have very poor service in my area. I usually only have one bar and sometimes have to go outside to make phone calls. Can anything be done to improve this.

data is turned off and can't turn it on

HI,Ever since I purchased an eSIM for Europe, I have had problems with my phone. First, my text messages wouldn't send. I had to turn off "Primary", so now my phone is running off the "Secondary" eSIM. I also paid extra $5.00 so my eSIM is electron...

Resolved! eSIM vanished

Hello my eSIM vanished from my iphone. I can’t login due to no access to messages (2 factor authorization) how do I get another eSIM?thanks!

Can't make the payment while my account has been suspened

I have been away from Canada for two month and the bill payment of august didn't go through. So my account has been suspended. Now I want to make the payment to reactive my account but the website says couldn't proceed my payment at this time, please...

Can you use public points to pay Neo balance

I set up for the new card through public and have the card but didn’t get any $100 Reddit and can’t find a way to out my public points towards my Neo are bill, is that even possible or did I misunderstand something?

Charged $5 for eSIM for transferring to a new phone, should it be free

I have purchased a eSIM card to transfer my plan from the physical SIM on my old phone to a new phone that supports only eSIM. I read in previous Community messages that the $5 should waived to be free ($0) before checking out. However, once I sele...

Subscription option

My subscription has been upgraded without my choosing. How can I cancel the upgrade?

Need to cancel an account

Hello,It was not clear that an eSim can not be used without downloading the PM app. My German phone is unable to download the app. Therefore please cancel and refund my account. Thank you,Flo

New account, new eSim, iPhone 15 NO CELLULAR SIGNAL

Tried switching to PM yesterday from Telus. Did everything as directed , got the number transferred, eSim activated and nothing. No signal. Tried buying another eSim, same thing. This is so frustrating! Can’t even fully activate account settings beca...

Agent support

I need to speak with a agent

Resolved! SIM card never delivered; support chat sent "links" that were not links; AI assistant failed

Hello,I ordered a Public Mobile subscription on August 25. The information suggested SIM(s) would be delivered in approximately 7-10 business days. This did not occur, and opening a ticket led to me being told to wait until 12 days had elapsed. It ha...

new activation

I am having problems with changing what is in my cart. I put in sim card but I don't need one and can't remove it. I decided oh well, just leave it, but now I can't get the 20$ offer for new activations to show up. I would just start all over but I e...

Unable to complete subscription

I keep getting M.8702 error code

How long does it take after payment for the plan to kick in?

My registered credit card expired and my account was suspended, it’s now been paid but it’s not working. I’m in the middle of a road trip so the timing is terrible. I wish they would give you a heads up on these sorts of things. anyone know how long ...

Can't subscribe to a plan

So I am a new subscriber, I'm trying to sign up to the $20 plan but it just keeps jumping to the $35 plan no matter what I do.

No incoming call

I transferred my service yesterday, at first esim didn't work, now it seems to have installed I can use my data and text but cannot receive calls unless I reactivate my old sim card still in my phone, I have received a message from public that they w...

eSim activation help

Hello, I am a new customer from Thailand. Because my phone's Google Play Store is region-locked, I could not download the Public Mobile app on my Samsung Galaxy Z Flip 7 to activate my new plan. To try and fix it, I logged into my account using the a...

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