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Recent discussions

transfer phone no.

Hi, I recently transferred my number from Rogers to Public Mobile, but the transfer is stuck in a split port. I can make outgoing calls with Public Mobile, but all incoming calls still go directly to voicemail. I received and replied 'YES' to the Rog...

kslo by • Great Neighbour / Super Voisin
  • 16 Views
  • 1 replies
  • 0 Bravos

Upcoming Upgrade Next March 2027

My wife has a Samsung A50 Canadian version A505W. She does not use it very much so has not seen the need to upgrade.She received a text from Public Mobile saying that her  phone will not work after March due to their upgrade and that she will need to...

Panorama by • Good Citizen / Bon Citoyen
  • 49 Views
  • 4 replies
  • 0 Bravos

Credit card won't update

Hello, my credit card expires soon and it won't update to the new one.  It says it can't proceed and try again later.

zdusty by • Great Neighbour / Super Voisin
  • 19 Views
  • 3 replies
  • 0 Bravos

My PM number was stolen

I found that my email was hacked. I can no longer log in to my PM account with my email/password anymore. My phone service was also stopped later. The agent told me my number is no longer registered with my email now.

azteker2099 by • Great Neighbour / Super Voisin
  • 53 Views
  • 5 replies
  • 0 Bravos

Plans

I keep getting notice that i am on 3G but I up grated to 4g a while back and getting billed for it. So can someone verify,Please.

FWJR by • Great Neighbour / Super Voisin
  • 45 Views
  • 2 replies
  • 0 Bravos

No data although 20G not used

I had a promotion 10G for 24 months, I finished the promotion for this month, so I still gave my 20G. But I do not have Data, although my account shows 20G to be used.

Coria by • Great Neighbour / Super Voisin
  • 42 Views
  • 4 replies
  • 0 Bravos

Traveling overseas

Hi there, I will be out of the country from mid October 2026, and return to Canada in April 2027.  Is there any option to temporarily suspend my account and reactivate it until I come back?  Please either email me or tax me at 403-xxx-xxxx.  Thank yo...

MYao by • Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

Resolved! Doro Leva E22 for seniors -does it work on PM network?

Hello,I recently bought a Doro Leva basic flip phone for my dad. I trusted the description on Amazon that it works in Canada I tried to connect it but it did not work I could not return it as  shipping back fees was pricier than the phone itself!Now ...

Yesmil8 by • Good Citizen / Bon Citoyen
  • 95 Views
  • 6 replies
  • 0 Bravos

restore access to my account

Could you please advise me on how to restore access to my account? The email address that I used was associated with my phone number no longer physically exists (it was an old work email account).Payments for my phone service are still being charged ...

Unable to call CRA 1-800-959-8281

Hello, I searched through the Q&A and it was suggested when I experience this problem to contact you.   Please help.   My husband is also on Public Mobile and the calls go through on his phone but it isn’t convenient for me to use his phone. 

Unable to text after number transfer

Set up my e -Sim with public but shortly thereafter I was unable to receive or send texts. I messed around with some things and I was able to receive texts but still not able to send. Just got my phone number transferred after 4 days, took out the ot...

JNine by • Great Neighbour / Super Voisin
  • 53 Views
  • 4 replies
  • 0 Bravos

Voicemail Not working

I previously set up my mailbox to have a greeting, but at some point it stopped working. Currently, it's a generic "The person you are trying to reach is not available right now. At the tone, please leave a voice message." I've checked that the perso...

Wonglee by • Great Neighbour / Super Voisin
  • 46 Views
  • 3 replies
  • 0 Bravos

Need to reset email

Account profile has an old email which I need to change.  I cannot get in touch with any support bot or create ticket using a new profile.  Or the links suggested are not as described. Can anyone give me a hand?

John1962 by • Great Neighbour / Super Voisin
  • 29 Views
  • 1 replies
  • 0 Bravos

Can’t dial out

I recently had to switch credit cards on my account as one was compromised. I also used the new credit card to pay my balance. I also just upgraded my iPhone to iOS 27. When I try to dial out I get a message saying I’ve used up all of my minutes. I p...

Resolved! Short Code Text being Blocked

My bank in the US is suggesting that my Canadian mobile carrier is blocking the receipt of a verification text due to a short code block. Does this sound feasible, and if so, how can I request to have my bank short-code whitelisted?

packleft by • Good Citizen / Bon Citoyen
  • 56 Views
  • 3 replies
  • 0 Bravos

Activate new card

When I try to activate my renewed credit card I keep getting a message which tells me to try again later.  I tried later the same day and also two weeks later with the same message and no success.  Why?

Birdies by • Great Neighbour / Super Voisin
  • 29 Views
  • 2 replies
  • 0 Bravos

payment of bill

Can I pay my bill with 2 months in advance? If so will the auto payment stop during that period?

johnpb_421 by • Good Citizen / Bon Citoyen
  • 80 Views
  • 7 replies
  • 0 Bravos

Resolved! International travel and cell phone

I will be travelling to Europe in a few months.  Is there a plan to continue using my cell phone with the same phone number or must I buy an e-SIM and get a new phone number?

Earl78 by • Great Neighbour / Super Voisin
  • 61 Views
  • 5 replies
  • 0 Bravos

30 day 3G charge

Good morning, I am being charged the 30 day 3G $5.00 /mth. My phone is Volte compatible. Why am I being charged??Thank you.

Babalou by • Good Citizen / Bon Citoyen
  • 90 Views
  • 9 replies
  • 0 Bravos

Offers

Does public mobile send offers via text message?

Thibs18 by • Great Neighbour / Super Voisin
  • 49 Views
  • 1 replies
  • 0 Bravos

Resolved! Credit Card change

How do I find the credit card on my account to adjust it? I got a Public message that it’s about to expire. 

Robin1122 by • Good Citizen / Bon Citoyen
  • 66 Views
  • 4 replies
  • 0 Bravos
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