Community

Not able to access my accounts & email

My existing phone number is connected to another phone number with public mobile.  Also, my plan for US, Mexico & Mexico does not work.Not able to sign in to my email & my phone number as it is allowed me to

Problems with receiving calls

I have a problem receiving call as it always goes to voice mail. I call out but can receive. Chatting with customer care is a problem as I haven't been able to get through starting a new chat 

Not able to update payment information

I would like to update the expiry date on my credit card but I'm not able to do that under my account. Every time I go to the payment section it just loads indefinitely and I'm never successful.  Is there another way to update this information withou...

Payment

I tried to update my debit card info, site keeps saying unable to process, try again later. Been trying for a week now. Many others seem to be having the same proble. What's going on?

CS agent

Rogers to public transfer failed can you manually re- trigger the port request

suddenly I lost internet.

Same happened to me

My Account redirects to homepage

Both on mobile and web whenever I try to access my account it redirects to the homepage.Very frustrating and need to access my account. Need help asap.

Phone issue

Hi, I would like to check does the Samsung S26 compatible PM phone system?

esim

do you have sim?

Help with getting old number

Hi,I had a phone number and account with public mobile for years, my phone wasn't working later found out due to 3G issues. I ended up with a new sim card and now a new phone number. is there anyway to get my old my phone number back? 

Restore service

My son can’t restore his service. He doesn’t remember his pin, he can’t access email. So he can’t verify his account.there is no people to talk to, what can he do?

Cannot access account

Help pls! I cannot access / log into my Public Mobile account as my new phone screen is shattered & so I cannot receive OTP codes by text.Also there is NO option visible to receive or click to receive by email instead.I need new phone and need help g...

Can I get a hold of anyone through Customer Service?

So 2 accounts accidently were set up for my son and 2 Sim cards were ordered. I can't remember what the 1st email was used and no way of finding out. Now i need to cancel one account but I have no way of getting a hold of anyone at this company! Im s...

Cannot sign into chat to get any help

My account was suspended today after my auto payment wouldn't go through as I'm waiting on a new visa number. I went to the nearest rexall and bought vouchers to add up my money to cover the payment and be able to use my phone, but after entering the...

8b1 error still after rebooting phone

It's only for my doctor's number. Other phone numbers work. Tried toggling to airplane mode and restarting the phone, taking out area code/country code...nothing works.  

travel in europe

does Public Mobile have a plan

How to access account if my phone is locked

Tracking number

Hi, I placed an order for a SIM card on September 8, and it is still showing as “Processing.” I haven’t received a tracking number yet. Could you please check the shipping status for me? Thank you!

my account seems to have the wrong otp cell phone number on it

the chatbot just goes into a loop

I have 75 GB of data however suddenly I lost internet.

Bit of an emergency as I need data asap for a road trip. It says Subscription will renew on Sep 15, 2026. I even used a new debit card but nothing. How to get this fixed asap?

Number Transfer Failed

what is the number to contact? i have same issue.

US add on Talk, Text, Data 15 day

Good morning,I am in the USA until Friday for my Dad’s funeral.  Before coming September 9, I purchased the 15 day USA talk, text, data Add on.  So far I am not able to call or receive calls with my phone ###-###-#### number.  It looks like I have ph...

Data add-on not available?

I’ve burned through all my data and need to get a top-up to finish the month, but when I filter to Canadian data add-ons, nothing comes up. How can I get more data for just this month?

Limited to no Internet on Pixel 10 Pro

Google Pixel 10 Pro (Bought in Aug 2026)I performed a factory reset when I received the device on 21 Aug 2026. Everything on the phone was working fine after the updates but my network has progressively gotten worse over time. I have re-seated the si...

Esim not working

How do I verify my eSIM has fully downloaded. I can not make any calls right now.

Moderators help with stalled transfer still getting billed by public mobile

My transfer from Public Mobile to Telus has stalled and I need a moderator's help. Welcome email dated February sixth 2026, acc, . I can no longer log into my Public Mobile account, so I can't raise this through normal channels, but I'm still being b...