Public Mobile Community

Subscription cancelled, refund requested

In August of 2024 I left Canada and requested my subscription be cancelled. The payments were attached to a old debit card, and i have just found out that payments have continued to be taken for the cancelled subscription for the last 2 and a half ye...

MY ACCOUNT

WHY AM I NOT ABLE TO ACCESS MY ACCOUNT

data not working in us

i have a 60gb us can mex plan and the data is not working from california, usa, how come?

Resolved! Does 5GB show up right away

Does it show up right away with the extra 5G added to what your normal plan is. I applied the code and also dont see anything. And I refreshed the page, still dont see anything

Promo code doesn’t work

Data on us! We've added 5GB of bonus Canada-wide data per month for the next 16 months on your current plan.Log in to My Account, go to the Subscriptions & Add-ons tab, and enter promo code ****** under 'New Promotional Code' to claim your bonus. Upd...

Resolved! Bonus data disappeared

I received a promo code for 5gb for 16 months so I added it. My account shows it has been added but the previous promo of 10gb for 24 months disappeared. Has this happened to anyone else? My husband received the same offers and both are still showing...

Add-ons

I ordered an adult plan for Australia cost $15 but I don’t see it anywhere on my bill. I just added it about maybe a week or less agoso I’m on the $34 plan with a $15 add-on And I’d like to cancel the $15 add-on I don’t need it anymore. thank you

Bonus data?

My kids always get texts saying that have x gbs of bonus data but I never ever do. What gives? We have identical plans. Thx

Promo code does not work

I received a text message today stating that I was getting an extra 5GB of data for 16 months. I followed the instructions and entered the promo code. A message appeared to tell me it was an invalid code. Has anyone else had the same issue?

I would take esim to new phone from old one

My phone is brock ,so I want to use esim for new phone from old one.but,I can't check pim in SMS in old one,So, How can I do it?

I did not receive my SIM card within 10 days

What to do ??

Can't get support from customer support agent

Hello,When I click the chat box, it just says "something went wrong." I can't find a place to submit a ticket for support. Thanks for help!

eSIM after vacation

HelloI used an eSIM on vacation. Now I wish to activate my Public Mobile sim since Ive returned. When I select Change my sim in the app it forces me to verify its me by sending a code to my phone number which I obviously dotn currently have access to...

Account

Why is my account not active? Asking me for activation

phone plan deactivated- how do i reactivate

Hi i've been out of the country and it expired due to non use for over 90 days. How do i reactivate it?

Otp not recieving

Im new customer im trying to access my account through website and app but i cant recieve otp

Account number

My dad passed away and we are looking to get the account number to cancel service.

i cannot view my messages with a support agent, i keep getting the "something went wrong error"

every click is "something went wrong", im in private browsing, i tried a different browser, i cleared the cache and cookies,i cant view the messages or start another chat every error is "something went wrong". and this is on computer.the mobile websi...

New Phone - Issues transferring eSim

Upgraded my iPhone, have been a public customer for years. Trying to go through the eSim transfer process, get to the point where I need to verify via text. MFA text never arrives on new phone or old. Calls/Text still work on my old phone (eSim activ...

Lost phone

Hi, I lost my phone that had my Public Mobile eSIM. I also don’t have access to the email address where my eSIM activation QR code was sent. I want to transfer my existing number to another phone. Can you please help me verify my identity and resend ...

How to use my rewards to pay for monthly payments

How to use my rewards to pay monthly payments

can not receive publice login verify code

try to login app and can not . no sms code can be received. is public app under maintains service??

Troubles completing the transfer phone number (step 5) of the Public Mobile app

I downloaded the Public Mobile App and paid for a public mobile plan and an eSim. I also created a Public Mobile account (which I am using now to log on to community support). In step 5 of the app, I select transfer phone number and the app says "Inv...

I am only asking this questions to get points

I am only asking this questions to get points to lower my bill credit. Please interact with this post.

Anyone get Promo code for 5GB extra per month for 16 months?

Just got a text from PM promotionsIf I add promo code to my accountPM05xxxxxI5JI don't care if this code is unique to me. I am on $75 90day plan. Code does not work. Anyone else?

eSIM transfer to new phone

Hello,I have changed my phone. I deleted my Public Mobile eSIM from my old phone, and now I need to install and activate the eSIM on my new phone.I have created a separate Community profile as instructed.Could you please help me download a new eSIM a...

Cannot access payment

I got a notice that my account can no longer accept payments and I tried to go in and pay it and it won’t let me it says oops there’s an error every time I go in I need this fixed ASAP. This is unacceptable.

Text message issue on iphone

My text messages keep failing when I try to send them from my iPhone. The messages are green, and sometimes they actually go through but still show as “Not Delivered.” Other times, they show as “Not Delivered” and don’t go through at all. Some people...

Usa data and phone

Did not work in 3 out of 4 usa cities. I am very disappointed

Verification code

Can u check wether my number is blocked from receiving third-party A2P SMS verification messages or international short code messages

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