Public Mobile Community

Resolved! mexico

my current plan includes canada, usa, and mexico. when we arrived in mexico our phone did not connect with a mexican network until I connected to the internet in our room. when we leave our complex we loose connection with the Mexican Network. my q...

Text from Australia, not delivered

I have a friend with a Bonel cell phone texting me on my iPhone 6s, and it doesn’t go through says not delivered. It has a red circle with a? In the middlewhat can I do thank you

Resolved! Can I use Dual SIMs? (Telus eSIM and PM Physical SIM)

Newbie to Public Mobile (1 day). Wondering and appreciate comments please >I have been with Telus via eSIM. I bought a Public Mobile Physical SIM. (My iphone has dual SIM).During my conversion process yesterday, when I received and responded YES to ...

Account access/password retrieval

My 78 year old mother has an account with Public Mobile. She accidentally security locked her phone and cannot access it. Unfortunately she keeps all of her passwords on her phone, including her Public Mobile account password. We are trying trasfer h...

Double Charged

They have suspended my service because I did a charge back of one of the 2 payments they charged me for. Now apparently it's fraud because I didn't allow them to help their selves to 2 payments instead of one and they want me to pay the $35.49 again....

Can I call Mexico from Canada for free?

10 GB data bonus for 2 years disappeared

Hi,I received extra 10 GB data for 2 years for plans over $24, just passed 6 months. I changed plan recently but still at $24 plan. However, the extra 10 GB data is disappeared when the new plan starts. Anyone has the same issue?Thank you

How to change payment method

Have the same issue. Tried 3 days in a row, and site will not process. All other site functions work, but Manage Payment just locks

No data while in Milwaukee Wis, USA

Currently no data while in Milwaukee

Portal shows 57.7 GB used, but my usage history only adds up to about 4.9 GB. Why the gap?

Hi all,My Subscription Usage page shows 57.70 / 75 GB used. It says “Last Updated Nov 06, 2026”, and the current cycle is Oct 20 – Nov 19.This is a single-line account and I haven’t added any add-ons. I downloaded the usage history (Oct 7 – Nov 6) an...

Re: Cannot make payment and service interrupted

I have the same problem starting yesterday and today (Nov. 6/26) Live chat with a ticket advised me to select manage subscription and manage payment method, re-enter me card details and save. The also communicated that They would apply $20 credit in ...

I need to update sim card

Phone was stolen. I bought a new phone and physical sim card. I need to update it

Re: Customer Service

unable to log into account

Resolved! Restore Self-Serve After 1-Year Blacklist

Hi there,My self-serve account was blacklisted and locked-out last year due to a credit card rejection issue.I was told that the blacklisting would last one year, and that my account would be restored after that time.It has been well over a year now,...

Why do my text messages fail to send?

Nobody else I know has this problem.

Additional minutes

I added 300 international minutes thinking that I could call from Mexico and receive calls while there. Apparently I wa wrong. Can I please cancel those minutes? I just purchased them this evening

No audio on a call?

Having issue today with no audio ( sending and receiving) on a call. Anyone experienced this?

Rough breakup

My soon to be ex just threatened to cancel my phone plan.. I have this account but my phone is registered under her. Can I stop this somehow and get it transferred under my account?

Move to 5G

I am replacing (2phones) Galaxy A10e & Motoe5Play phones (3G)With 2 new samsung A17 5G phones.May I use the current sim cards I have to the new phones? & are phones Ok for the 5G change?

can not login my account.

I didn't login my account for a long long time. I through recover email get my email address. Also successfully rest my password.when I login use correct email and password, I get text message, after input the number, it doesn't enter my account,...

Re: Another Authentication method besides sms

re: 4. Managing EverSafe Settings - in this area, I cannot see anyway to choose email as my primary verification method. I see options to change my email, or to change my phone number, but no way to select email as the primary verification. Can you p...

login issue

I couldn’t click ‘ my account’ after I log in.

Sim card did arrive

Hlo, i ordered sim card online on oct 22. But didnt receive yet , is there any way i can track. I didn’t receive any tracking number.thank you

order cancelation

Hello,My Name Mokhammad Nasrul Anas, I have order mobile monthly plan $52.37 on November 1st, but I still not recieve the SIM card. I would like to cancel it and asking a full refund.Please kindly help as of now I don't need it anymore. Thank you

Sos for 3 hours and no one from public mobile resonds

HelpSos for 3 hours and no one from public mobile resonds

Phone is not sending or receiving messages

Is my plan disabled for some reason

Resolved! Public Mobile app with old phone

I opened a new account and paid service. The next step is to connect with a phone by downloading the Public Mobile app. That app requires Android V11+. Is there a way around that on an older phone to just make phone calls? NB the phone number has NO...

Community

Welcome to the Community

Announcements

New to Public Mobile? Start here.

Introducing our new and improved Customer Support Agent process (UPDATE)

Now Available: TELUS Fast Switch

Launch of Our New Support Videos