Community

Koodo member wants to join

Can I use the same Koodo sim card here?  I was told Koodo and Public Mobile are the same.  And what I need to do if I want to come here?

Transférer my number

I transferred my phone number from Rogers to Public Mobile, and my number is now working on Public Mobile. Rogers told me to contact you. My next Rogers billing date is October 21, 2026. I need to confirm the exact date my transfer was completed so I...

iPhone won’t send texts to Androids

Everything was fine before I switched to Public. I’ve tried rebooting the phone, turning off IMessages, every suggestion that came up when I searched community notes. Any new suggestions?

Telus to Public Mobile port not working

A family members iPhone was on Telus and after days of trying finally got Telus to manually port yesterday. Now the Phone shows SOS and we don't have Public Mobile access.What options do we have?

Does a payment voucher need to be redeemed?

Please read the entire message before composing a response.  Please don't repeat the questions (or other part of this message) in your response.  I presume everybody here is literate and able to read and understand this message, so they don't need it...

Update info on profile

How long does it take to update changes made to my profile? My account still lists the old email that isn't valid anymore. 

Receiption is on and off

Not sure what went wrong. The issue starting from tonight not long ago. Mobile network shows on and off and couldn't make any phone calls.  

Outgoing calls

I m new user and facing problem because no outgoings in my esim.

Payment Info not working

I am trying to updated subscription, now not at renewal and it keeps giving me  an error unable to process payment at this time , I changed cards , and the same message. Auto renewals still working no issues

Transferring number

Hi I’m trying to transfer a 604 number and the app keeps saying it’s not a ‘Valid Canadian phone number’ when it obviously is a valid number. Doesn’t seem to be any way around this

Koodo to PM error

So signed up, chose subscription, went through all the steps, paid, and then last step to transfer number didn't go through. Something to do because it is a Koodo prepaid number. So I originally yes got the SIM from Koodo prepaid, but now I am with R...

is public mobile shutting down

is public mobile shutting down? if not, why are you recommending these koodo/telus accounts? i tried koodo august 30 2020; switch from $35 pm subscription to $40 koodo subscription. below is my bill as of october 19 2026. if you’re not shutting down,...

issue activating esim with QR code

I scan the QR code in order to activata my esim but it doesn't work, how should I proceed? Thank you for your help 

Account access

I have never been so frustrated as I am today. My previous credit card I used for autopay was compromised and I have been trying for several days to access my account to update payment information. Today I was “temporarily inactivated “ for nonpaymen...

issues logging in and accessing My account

I used to have an account, and then I withdrew. I would like to subscribe now, I am trying to log in,  putting my email and new password, but I cannot access the pages of My account. A message says:  complete your activation.Resume Activation    or  ...

Cannot access live chat

I try to access live chat and it says error try again. I am simply trying to check my account to ensure all services are canceled and that I will not be charged again. 

No phone no internet

I just started with public mobile yesterday. I still have no phone and no internet. How long does it usually take?

eSIM Activation Failed Post-Payment

I attempted to switch over to Public Mobile and activate a $35/mo plan using an eSIM.Payment went through successfully ($39.55 charged and showing pending on my bank account). Then "Payment Complete / Last Step: Activate Your SIM".- No welcome email ...

Urgent Complaint – Unable to Access My Bills After Number Transfer

I am extremely frustrated and disappointed with Public Mobile's customer support.Less than 10 minutes after I transferred my phone number out of Public Mobile, I lost access to my account. I didn't even have enough time to download my billing stateme...

Need puk# to unlock Sim card

i need to talk to someone to up date my account and address

Esim isnt working after returning home from Travelling

I have just come back from Bahamas. Iphone had a working eSim on PM when I left. I did not use another esim while away but only used facetime and whatsapp to communiucate. After coming back to Ontario, Phone is recoginizing that it is associated with...

Unable to activate eSIM. App stuck on 'under maintenance' after reinstall and restart.

Hi everyone,I'm trying to activate a new eSIM on the $45/125 GB Canada-US-Mexico 5G plan but the Public Mobile app keeps displaying an 'under maintenance' message. I've tried deleting and reinstalling the app, restarting my phone, and attempting acti...

Sign up

I tried to sign up for the $40 5g plan using vouchers instead of my debit card because I thought I could skip paying with a debit card. I have no extra money to pay for the service but I have two vouchers and a SIM card I can’t use!!! I’m very disapp...

October promo code not auto-populating at checkout — how to apply manually?

I'm trying to activate the $45/125 GB Canada-US-Mexico 5G plan. According to Point 18 of the terms and conditions, new online activations between October 15 and November 11, 2026 qualify for a $10/month discount for 24 months.The T&C states that cook...

URGENT: Porting from Telus - Line Suspended, cannot receive text, account terminates Oct 22

Hi, I am trying to transfer my number from Telus to Public Mobile before it terminates on October 22nd. However, my Telus line is currently suspended, so I cannot receive the 90-minute authorization text message. I need a CS_Agent to private message ...