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Lost email, service disconnected as CC expired

My husband has a physical SIM with a phone number. His credit card expired this month. He went to update in the account but cannot remember his email associated with his account. When trying the “forgot email” he was getting a secure code texted, add...

Bill vs pre approved debit

Do they have a monthly bill vs pre approved debit 

Doubled Charging My Account

Since July 2026, my account has been double-charged (Oct 2026). I created a Customer Support Agent ticket and was told there is no issue.I received the following message:"Thank you so much for reaching out to us! My name is Jacqueline, and it's a ple...

eSIM won't activate. Sign in won't work from the mobile app.

I just started an account and I'm already disappointed. I don't have all day to try and figure this out. Tried the chat bot but they want me to sign in from my phone but it won't load. My eSIM won't work. 

Really weak signal - Southwest Aurora, ON (GTA)

I recently switch from a OnePlus Nord N200 to a Motorola Moto G 5G 2024 (on sale at Staples) and now the signal level is weaker on the new Moto G and I cannot take calls in my house on the ground floor without them dropping or not even ringing.  Not ...

Do you have service at 140 moonlight circle sedona Arizona

My account balance

When do I need to add more money to my account 

No text or calling

I activated and switch my number over on oct 2.  Since then i have tried everything from restarting my phone , deleting pictures trying to contact both supports only to get lost somewhere. Also i had given my old account number and since then transfe...

Referral Page missing...??

I just logged on to check my referrals for the month and the page is missing from the dropdown on my account.Anyone else have this happen to them?

New phone # comes through as not in service on inbounds, outbound calls work.

Hi, I recently changed my phone number via the public mobile profile option. It shows updated in my profile. I can call out and the new number shows up on caller ID however on inbound calls people are getting msg that tel # is not in service, I can a...

I will go to China from October 28 to November 30th, what i need to do sothat I don't pay in that t

Re: SMS not working

I use textras,  tried resetting uninstall install twice tried chomp tried Google message, tried textras. Nothing pass in or out

Payment method failed, payment made but service still not working

My payment method failed because my bank did a big switchover. I added a new payment method and made a payment hours ago, but service is still out. How do I restore service?

Carrier issues

Has anyone had issues with Public where there is an(!) beside cellular data bars & messages are not sending properly and group messages after not being received or sent?I have always had no issues with this until recently. Help

locked out due to number not ported yet

Please help me recover my account. Cant send OTP due to number porting process is not completed yet for the OTP to send.

Data not working, I cut out on phone calls, I'm not getting any verification texts when it askes me

Hi recently my data has stopped working normally. I turn it on and it will show a small x on the bottom right of the signal bar. Sometimes it will randomly work but not often. When I'm on a call people also cannot hear me as my phone keeps cutting ou...

Transfer

I'm trying to transfer my old number to public mobile but I entered the wrong account number and now I cannot get a hold of anybody  

Subscription for one month only

Hi,Is it possible to buy a subscription only for one month? I am visiting Canada for a month and need a number (using esim) to call and data for internet.Can I just get a normal subscription and just cancel/stop it in 30 days? Cheers, Peyman

3g being cancelled

I have an iphone 7 plus and when I go into my settings, cellular, cellular data options, Voice & Data, LTE is selected and not 3G. I'm assuming I'll still be getting services on my phone when March 2027 rolls around?

How to pay

My card is ok but I thought that they would take the amount from my bank card so what do I do to put money here and how , it is my first time .I tried 611 and they asked for a pin that for some reason is invalid so were do I check that also ?!?!?!

upgrade existing 3g prepaid service to a 4g prepaid service

What are the steps to upgrade existing 3g phone to a prepaid 4g phone

800, 866, 877, 811 calls are not being completed

Is there a simple fix for the inability of a phone to complete calls to free business numbers?

Resubscription

H

Voicemail delay

Is anyone else encountering a problem with voicemail taking days to show up? My notification for a voicemail is very delayed. I missed an appointment reminder because it took 2 days to show up. 

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I was sent an esim upon subscribing to Public Mobile but it turned out to be incompatible with my Samsung S20. Now, I can't swap the Sim to a physical card because they keep sending 2-step authentication codes to the phone number that doesn't work. C...