Public Mobile Community

monthly internet usage 1 GB vs 3 GB

Hi,My husband and I had the same basic plan (Canada wide unlimited talk with 1G internet usage). My husband plan has been automatically updated to 3G usage. Mine is still 1G. we pay the same. how to upgrade to 3Gplan?

Resolved! Failed to re-new

Maybe I was in overdraft? But my payment was not taken and now I cannot re subscribe or pay...

Re: Got a new phone, trying to purchase a new eSIM on the appgetting disruption service notice OCT 3

I’ve got the same issue. I opened a ticket just over 2 hours ago but haven’t yet received a reply. my specific issue was that I opened an account yesterday on an old phone to ensure coverage in my rural area before porting my number over, and it doe...

Monthly subscription renewal AGGRAVATION

I'm wondering if anyone else gets this lovely aggravation every month when it is time for your subscription to renew before the actual renewal happens they cut off your cellular data and phone connectivity. I need to use an alternate payment method a...

help with payment

Hello I m having some troubles getting a payment into my tangerine account to make a payment, because my phone is not accepting a security code so that I can get payment into account, and then renew plan. So at this point will not be able to make a ...

Customer service

Hi,I've waited for a resolution since yesterday morning at 8:30am. An agent responded a few times with questions which I quickly replied to. Then hours went by until more questions. No actual assistance. I opened another ticket under my second public...

New ESim Purchase Maintenance Error

Has anyone been able to purchase an ESim recently? I keep getting a maintenance error Oct 3 to 4th but we are in the week of Oct 25th now. I cannot complete my cellular data for my new phone because of this error.

Got a new phone, trying to purchase a new eSIM on the appgetting disruption service notice OCT 3 - 4

It’s oct 25. I am getting the service noticing disruption from oct 3 to oct 4 while trying to buy a new SIM card for a new phone I have purchased. How do I fix this? Since there’s no gd phone service line. I have tried a different wifi network, reins...

Why speed so slow?

Current time is Saturday night @ 23:43 in Toronto, extremely slow LTE. Omg….what is going on?

SIM not arriving on time

Hi,I ordered my physical SIM card because it said it’d arrive in two business days. However, when I checked the status today, I found that it is now expected to arrive on October 30. I really need to have a phone number by next week. Is it possible ...

Resolved! .eSIM Problem

Same here i didn't receive the activation email and customer support cannot be reached.

Unable to Access my Account - Trying to change the Email but Public mobile have a weird process

Trying to recover the email. Public mobile has a weird setup. I can't login with my phone number. My previous email has been compromised. I can't setup a new email. Created multiple tickets from my friend's account and no response back. When I enter...

At what point did PM decide it was fine to require a 12 year old in order to transfer esim's?

So, long story short, sorta. Was changing the battery on her iphone 12 mini, when I shattered the screen. the account is in my name, the payment comes from a card in my name, even the secondary # is mine. But yet PM "Support" (if you can even call i...

Error trying to transfer phone # from Virgin Prepaid

As the title says im encountering an error message when I try to put in my virgin prepaid number to start the phone # transfer. It's saying "Invalid Phone Number", my Virgin # is still active and SIM card is inside my phone.

ESIM Trouble

Hi there,I just purchased and ESIM and plan, however, when I enter the app to complete the activation, I am told that my device is not esim compatible. This is incorrect given I have an iphone 15 and just deleted my prior esim.I was wondering if anyo...

updating my account

Public mobile is not recognizing my new pin code for adding minutes to my account, why?

URGENTALL devices are deactivated.

I tried to transfer my number from my public mobile subscription phone to a new iPhone.now both are not working (call, messages) it’s been an hour. I got really emergency call expected. PLEASE HELP.i followed your video how to transfer number and it...

Need a customer support agent to verify VoLTE profile

I am roaming in the US on a Samsung S20 FE. Data works but voice calls fail due to VoLTE registration. Please verify my IMEI and re-push the VoLTE profile configuration to my account.

Calling

My phone number isn't working, I can receive texts and send them but I can't call anyone or receive calls. Thanks, to anyone who can help or explain.

Resolved! New number replaced other one

Hi,I have an account with Public one one of my phones. Today I transfered a second phone and number to Public. I paid for an esim. No esim sent AND they replaced my original public # with my new number. So both phones have the same new number. I've l...

Resolved! 3G or 5G compatible for cellphone

According to the cellphone company, my phone is compatible for 3G, 4G or 5G. However, I alway received a message from "4013" that my phone received 3G only.

Account open but nothing loads, no info, just 4 bubbles

I can log into my account ok, but if I click on any link, over view, rewards, any of it on the left and nothing happens other than the 4 circles rotating over and over and over. Last two tries gets the same results. Thoughts?

Resolved! IPhone 18 Pro Max

Can anyone confirm that the new iPhone 18 Pro Max is esim compatible?

Travelling to the USA. I have a Canada only package. Not buying the US add on. Will I get charged ro

Hi, I have a Canada only package and I’m going to the USA for 3 weeks. I am not going to buy the USA add on package. I want to still be able to get text messages. If I don’t put my phone on airplane mode will I get expensive roaming fees?

International Minutes

Where are my international minutes? when I called it says ive used it but i should have

Problem with my phone (iphone)

Why I do not receive a call from a friend in Montreal but I can call him

I need my PUK Code

I got locked out of my SIM card because it has a pin and I recently changed it but forgot it. Can an agent help me pelase

Port admin closed and no chat available

I received a text to call and the system states they are closed. I tried to use the chat function - it keeps saying try again. I tried to submit a ticket - also try again, something went wrong.Please adviseAllison

Trying to install eSIM through the app. Getting "Something went wrong" after payment succcess

Any ideas?

Drop Calls

My calls are constantly dropping. It is not my phone. I had it checked out and was told it was my service provider. My data has not been working as well. I am in meetings and it disconnects during my meetings. I try to send messages and it constantly...

Community

Welcome to the Community

Announcements

New to Public Mobile? Start here.

Introducing our new and improved Customer Support Agent process (UPDATE)

Now Available: TELUS Fast Switch

Launch of Our New Support Videos

Public Mobile Community Terms of Service

Recent discussions