Public Mobile Community

The email associated with my account no longer exists and I cannot log in

The email that my account is associated with does not exist anymore and I cannot log in. When I attempt to, it sends the 6 digit code to the non existent email address. There is no option to sms it.How can I manage my account, or speak to a human w...

Resolved! phone does not work....account renewal expired a day early... need access to phone to pay bill.... h

Hi,My renewal is usually on the 25th... it's the 24th and I have been cut off.... I need access to my phone to pay my bill.... is it possible to get help with this matter? please?!Thank you!

transfer phone no.

Hi, I recently transferred my number from Rogers to Public Mobile, but the transfer is stuck in a split port. I can make outgoing calls with Public Mobile, but all incoming calls still go directly to voicemail. I received and replied 'YES' to the Rog...

Resolved! sim card shows wrong phone number in settings

why my phone settings for sim card shows wrong phone number, except 3 days ago for 1 day was right ?Now is wrong again .....

Upcoming Upgrade Next March 2027

My wife has a Samsung A50 Canadian version A505W. She does not use it very much so has not seen the need to upgrade.She received a text from Public Mobile saying that her phone will not work after March due to their upgrade and that she will need to...

Credit card won't update

Hello, my credit card expires soon and it won't update to the new one. It says it can't proceed and try again later.

My PM number was stolen

I found that my email was hacked. I can no longer log in to my PM account with my email/password anymore. My phone service was also stopped later. The agent told me my number is no longer registered with my email now.

Plans

I keep getting notice that i am on 3G but I up grated to 4g a while back and getting billed for it. So can someone verify,Please.

Service not transferred from chtr

Hell I’m unable to receive phone call after eSIM instal.. my service isn’t fully transferred from Chtr

No data although 20G not used

I had a promotion 10G for 24 months, I finished the promotion for this month, so I still gave my 20G. But I do not have Data, although my account shows 20G to be used.

Re: Can’t make any calls

I am unable to make call

Traveling overseas

Hi there, I will be out of the country from mid October 2026, and return to Canada in April 2027. Is there any option to temporarily suspend my account and reactivate it until I come back? Please either email me or tax me at 403-xxx-xxxx. Thank yo...

Resolved! Doro Leva E22 for seniors -does it work on PM network?

Hello,I recently bought a Doro Leva basic flip phone for my dad. I trusted the description on Amazon that it works in Canada I tried to connect it but it did not work I could not return it as shipping back fees was pricier than the phone itself!Now ...

restore access to my account

Could you please advise me on how to restore access to my account? The email address that I used was associated with my phone number no longer physically exists (it was an old work email account).Payments for my phone service are still being charged ...

Unable to call CRA 1-800-959-8281

Hello, I searched through the Q&A and it was suggested when I experience this problem to contact you. Please help. My husband is also on Public Mobile and the calls go through on his phone but it isn’t convenient for me to use his phone.

Unable to text after number transfer

Set up my e -Sim with public but shortly thereafter I was unable to receive or send texts. I messed around with some things and I was able to receive texts but still not able to send. Just got my phone number transferred after 4 days, took out the ot...

NO NETWORK CONNECTION

WHY DO I RECEIVE THE MESSAGE : NON ENREGISTRÉ SUR LE RÉSEAU ?

Voicemail Not working

I previously set up my mailbox to have a greeting, but at some point it stopped working. Currently, it's a generic "The person you are trying to reach is not available right now. At the tone, please leave a voice message." I've checked that the perso...

Need to reset email

Account profile has an old email which I need to change. I cannot get in touch with any support bot or create ticket using a new profile. Or the links suggested are not as described. Can anyone give me a hand?

Can’t dial out

I recently had to switch credit cards on my account as one was compromised. I also used the new credit card to pay my balance. I also just upgraded my iPhone to iOS 27. When I try to dial out I get a message saying I’ve used up all of my minutes. I p...

Resolved! Short Code Text being Blocked

My bank in the US is suggesting that my Canadian mobile carrier is blocking the receipt of a verification text due to a short code block. Does this sound feasible, and if so, how can I request to have my bank short-code whitelisted?

payment of bill

How do I make payments using the points?

Activate new card

When I try to activate my renewed credit card I keep getting a message which tells me to try again later. I tried later the same day and also two weeks later with the same message and no success. Why?

payment of bill

Can I pay my bill with 2 months in advance? If so will the auto payment stop during that period?

credit card issue

why is it declining my credit card

Resolved! International travel and cell phone

I will be travelling to Europe in a few months. Is there a plan to continue using my cell phone with the same phone number or must I buy an e-SIM and get a new phone number?

30 day 3G charge

Good morning, I am being charged the 30 day 3G $5.00 /mth. My phone is Volte compatible. Why am I being charged??Thank you.

Offers

Does public mobile send offers via text message?

Resolved! Credit Card change

How do I find the credit card on my account to adjust it? I got a Public message that it’s about to expire.

My account is stuck in this message ! can you help clearing this for me

My account is stuck in this message ! can you help clearing this for so i can log in into my dashbord its urgent thanks,

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