Public Mobile Community

about redeem and reactivate

Hi everyone, I redeemed 20 Public Points for account credit, but I’d like to save that credit for later rather than use it right now.If I turn off auto-renewal today, October 27, will I avoid being charged the $35 fee for the next subscription cycle?...

Help with porting phone number when the system assigned me a new phone number

I never ported my number when joining Public Mobile. Ho can I port my number?

Resolved! about point redeem and temporarily service!

Hi everyone!If I turn off auto-renewal and let my Public Mobile subscription expire, can I still use my phone temporarily by redeeming Public Points for extra data and minutes?I may only need to use my phone for one-three days before I leave. Would t...

Refund

I got charged 5.25 $ and I already bought the eSIM before 3 months. Any idea?

Resolved! about Subscription Cycle, please, need help!

Hello everyone, I am in Toronto.My current subscription shows： Sep 29, 2026 to Oct 29, 2026 Subscription will renew on Oct 29, 2026.If I turn ...

eSIM

Hi, I have been using public mobile for almost 10 years and plan on upgrading my phone. How do I get this QR code? I didn’t receive any emails from you guys in years and wondering how to go about this.

partnership offers from koodo and telus

Hello fellow public mobile users. I tried to take advantage of the two offers from koodo and telus and they told me they are not available and they are not in the system so why are are these being promoted if they are not being honoured?

Resolved! How to port my Rogers phone number to my new Public account

Hi I just signed up for Public and created a new account but I would like to have my old Rogers number. I have a new phone that only has eSIM. My old Rogers phone has a physical SIM. How do I port over my old number to my new phone with a new eSIM...

no service

I am in Newfoundland and my wife and my phones have stopped getting service about a week a go .so is there a fix or do io have to switch providers

help I paid for a new subscription and then it said paid but not activated some error code

@Support I didnt get to pick a number or anything but it shows the money out of my account at 7:43

sim card

I currently use a samsung S10plus but have bought a samsung S25ultra.Can i just switch the sim card over.

Re: My phone was cut off today. My Mastercard was compromised this week. So I have entered my visa

How did this get fixed. We paid the account but it is not installing the e sim.

Not getting full 75gb from plan

I am out of data and it shows on my phone I've used 20.07gb and have 0 remaining while my plan is for 75gb.Please help correct.

Cancel

I deleted my eSIM as I no longer needed my prepaid number but didn’t remove preauthorized payments and now I can’t log in to my account without the OTP that I can’t get. I tried cancelling auto pay by the phone portal but it says my pin is wrong when...

Does Public Mobile Support Wi-Fi Calling?

Hi everyone!I just signed up with Public Mobile, and I’m wondering if Wi-Fi calling is supported.I live in rural Manitoba, where cellular reception can sometimes be unreliable. We have a good internet connection through Starlink, so having Wi-Fi call...

PHONE NUMBER

WAS MY PHONE NUMBER SUCCESSFULLY TRANSFERED OVER FROM kOODO

question on 3g and 4g service

Hello,when i started with PM i was on 3g. couple years back with the announcement of 3g termination to happen i switched to 4g plan. i am using a samsung galaxy s7.i keep getting texts from PM that they are closing 3g network and my current device ...

my phone service has been disconnected and i cannot log into my account

it just says resume activation what is going on?

How to add full address in my invoice

Hello,I am only seeing the postal code and province code in my invoice. How i can i make it to a complete address?

messages not sending

Is anyone having issues with text messages saying g not delivered when the messages are being delivered?

Resolved! No access to account due to discontinued email

I have no access to my account due to a discontinued email address and when I try to login with my phone number via one time verification code Iget a message that my number is not verified even though I have it already for over a year

Re: No service suddenly today

I've tried everything turning off my phone, turn off/on airplane mode and reset network setting on my phone. I've renewed my phone on Oct 22, and no service all day

Urgent - No Service - My new subscription number transfer failing from Public Mobile side

I received a message from Public mobile after I responded "Yes" to the old provider message, and I got confirmation that the transfer initiated.Then I got a message from Public Mobile that you are having trouble transferring my number because "you en...

E-SIM not compatible with iphone

Hello,Last night I purchased an esim for my iphone 15. Before being about to do that I was asked to put in a code that then displayed the exact make and model of my phone and there was confirmation that an esim was a possibility for me. I paid for th...

Plan

I thought I had a plan with unlimited Canada calling but today I've been told I’ve run out of minutes. Can you please advise what has changed?

Resolved! 1) Can’t start a chat. 2) CAN-US-MEX not roaming

Two problems. 1) No service in US from my CAN-US-MEX plan. 2) Can’t start a chat. Keeps saying “Something went wrong”

Address invalid

My new address doesn't appear in the box to be updated. I need to change it to receive my new si.

Plan did not renew

I received a message saying that my plan did not renew because PM didn't recieve payment. This happened because my credit card expired. Im trying to access "my account" but it doesnt work: it gets stuck on a loading screen. Anyone have this issue?

My number is being spoofed

My Public Mobile number is currently being spoofed by scammers. Over the last 24 hours, I received calls from strangers claiming that I just called them. They claimed that they will get my number blocked.I checked my phone's actual outgoing call hist...

Looking at a new Phone is it compatible to your network

I'm looking at buying a I23 Ultra 8-core Android Phone Is is compatible to the changes coming to your network?Thank you

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