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Voicemail

How do I switch my voicemail back from French to English 

Port number ###-###-#### to VoIP.ms

Hello, Yesterday at 10.35 am I received a SMS from public mobile asking to reply yes if I wanted to transfer my phone number ###-###-#### to another provider. I replied yes at 12.22pm. Screenshot attached.  Voip.ms emailed me saying I did not reply ...

Can we share points?

I was wondering whether its possible to share points between different users?

new sim card activation without the app

Help! I am in the process from switching phone companies. I bought a sim card for PM and am trying to activate the card but I can't use apps on my phone. May I please have some help finishing off the activation? I went through the payment process rig...

Lost phone

I lost my phone. I have a new phone and SIM card. How do I transfer to my new SIM card. Im stuck and don’t have access to my number right now.

.Service issue

My phone service has not been working since Friday. My account doesn't renew the cycle until Monday, yet I cannot receive calls or use the internet or wifi. 

Carrier temporarily disabled data

so today i was using my data to text my parents and i closed my phone and my data stopped working. i tried restarting my phone, clearing cache, toggling airplane mode on and off, but nothing has been working i still have 4 GB of data left so im not s...

Re: Introducing our new and improved Customer Support Agent process (UPDATE)

How can I chat with someone to get help with me eSIM problems?

Phone Call Connection Issues and LTE Issues

Hello,  I've been with Public Mobile for a while now and I still have a specific frustrating issue and I've recently noticed another one.On every call I RECEIVE, not outgoing, only receiving, there is typically a 5-20 second delay before I can hear o...

Problems with my esim

I am asking this question on behalf of my son. His data is not working. he logged into PM and it gave him the option to create an email. He has the same email address (****@***).  He is unable to call out on his iPhone and his iPhone does not seem to...

Abroad, can't receive SMS – port-out to Koodo stuck on validation text

I'm a Public Mobile customer currently in Spain, where my SIM has no service, so I can't receive anySMS.On November 7 I started a number transfer to Koodo through their online signup. It ended with "avalidation SMS has been sent, reply YES" to my Pub...

update credit card info

I am attempting to  update my credit card/payment info but the site will not allow me to do this.  Any suggestions?

Re: OPPO Find X10 Pro Max Global

The IMEI checker is a piece of trash. I have been using OnePlus devices on Public Mobile with volte and guess what, they aren't compatible! Would I drop $2000 on a device I don't know will work, probably not though so I guess PM wins in a way but I'm...

Text from Australia, not delivered

I have a friend with a Bonel cell phone texting me on my iPhone 6s, and it doesn’t go through says not delivered. It has a red circle with a? In the middlewhat can I do thank you

Account access/password retrieval

My 78 year old mother has an account with Public Mobile. She accidentally security locked her phone and cannot access it. Unfortunately she keeps all of her passwords on her phone, including her Public Mobile account password. We are trying trasfer h...

Double Charged

They have suspended my service because I did a charge back of one of the 2 payments they charged me for. Now apparently it's fraud because I didn't allow them to help their selves to 2 payments instead of one and they want me to pay the $35.49 again....

Can I call Mexico from Canada for free?

10 GB data bonus for 2 years disappeared

Hi,I received extra 10 GB data for 2 years for plans over $24, just passed 6 months.  I changed plan recently but still at $24 plan.  However, the extra 10 GB data is disappeared when the new plan starts.  Anyone has the same issue?Thank you

How to change payment method

Have the same issue. Tried 3 days in a row, and site will not process.  All other site functions work, but Manage Payment just locks

No data while in Milwaukee Wis, USA

Currently no data while in Milwaukee

Portal shows 57.7 GB used, but my usage history only adds up to about 4.9 GB. Why the gap?

Hi all,My Subscription Usage page shows 57.70 / 75 GB used. It says “Last Updated Nov 06, 2026”, and the current cycle is Oct 20 – Nov 19.This is a single-line account and I haven’t added any add-ons. I downloaded the usage history (Oct 7 – Nov 6) an...

Re: Cannot make payment and service interrupted

I have the same problem starting yesterday and today (Nov. 6/26) Live chat with a ticket advised me to select manage subscription and manage payment method, re-enter me card details and save. The also communicated that They would apply $20 credit in ...

I need to update sim card

Phone was stolen. I bought a new phone and physical sim card. I need to update it

Re: Customer Service

unable to log into account 

Why do my text messages fail to send?

Nobody else I know has this problem.