Public Mobile Community

data is turned off and can't turn it on

HI,Ever since I purchased an eSIM for Europe, I have had problems with my phone. First, my text messages wouldn't send. I had to turn off "Primary", so now my phone is running off the "Secondary" eSIM. I also paid extra $5.00 so my eSIM is electron...

Resolved! eSIM vanished

Hello my eSIM vanished from my iphone. I can’t login due to no access to messages (2 factor authorization) how do I get another eSIM?thanks!

Can't make the payment while my account has been suspened

I have been away from Canada for two month and the bill payment of august didn't go through. So my account has been suspended. Now I want to make the payment to reactive my account but the website says couldn't proceed my payment at this time, please...

Can you use public points to pay Neo balance

I set up for the new card through public and have the card but didn’t get any $100 Reddit and can’t find a way to out my public points towards my Neo are bill, is that even possible or did I misunderstand something?

Charged $5 for eSIM for transferring to a new phone, should it be free

I have purchased a eSIM card to transfer my plan from the physical SIM on my old phone to a new phone that supports only eSIM. I read in previous Community messages that the $5 should waived to be free ($0) before checking out. However, once I sele...

Subscription option

My subscription has been upgraded without my choosing. How can I cancel the upgrade?

Need to cancel an account

Hello,It was not clear that an eSim can not be used without downloading the PM app. My German phone is unable to download the app. Therefore please cancel and refund my account. Thank you,Flo

New account, new eSim, iPhone 15 NO CELLULAR SIGNAL

Tried switching to PM yesterday from Telus. Did everything as directed , got the number transferred, eSim activated and nothing. No signal. Tried buying another eSim, same thing. This is so frustrating! Can’t even fully activate account settings beca...

Agent support

I need to speak with a agent

Resolved! SIM card never delivered; support chat sent "links" that were not links; AI assistant failed

Hello,I ordered a Public Mobile subscription on August 25. The information suggested SIM(s) would be delivered in approximately 7-10 business days. This did not occur, and opening a ticket led to me being told to wait until 12 days had elapsed. It ha...

new activation

I am having problems with changing what is in my cart. I put in sim card but I don't need one and can't remove it. I decided oh well, just leave it, but now I can't get the 20$ offer for new activations to show up. I would just start all over but I e...

Unable to complete subscription

I keep getting M.8702 error code

How long does it take after payment for the plan to kick in?

My registered credit card expired and my account was suspended, it’s now been paid but it’s not working. I’m in the middle of a road trip so the timing is terrible. I wish they would give you a heads up on these sorts of things. anyone know how long ...

Can't subscribe to a plan

So I am a new subscriber, I'm trying to sign up to the $20 plan but it just keeps jumping to the $35 plan no matter what I do.

No incoming call

I transferred my service yesterday, at first esim didn't work, now it seems to have installed I can use my data and text but cannot receive calls unless I reactivate my old sim card still in my phone, I have received a message from public that they w...

eSim activation help

Hello, I am a new customer from Thailand. Because my phone's Google Play Store is region-locked, I could not download the Public Mobile app on my Samsung Galaxy Z Flip 7 to activate my new plan. To try and fix it, I logged into my account using the a...

New subscriber stuck in “sos only”

I’m a new subscriber and I’ve been stuck on sos only for over 12 hours with no service. No response from public mobile support. Anybody have any advice?

My account

Verification number. How do I remove old one and get a new one if I can’t sign in because I don’t have a valid verification number

Referral / New Activation

It’s been a while, and my oldest just got their first phone. I set up their Public Mobile account and activated the phone about an hour ago. I used the referral link and saw the referral code in the form. New referrals should receive a $10 credit, bu...

Resolved! ULCWUSMEX

Hello,I have the $30 ULCWUSMEX plan so does that mean my 30GB of data will continue working when I travel to the US and do I need to have roaming enabled? I trust this means I won't need a separate US addon when traveling there? Thanks.

Resolved! Purchased esim, no email message with QR code, new phone won't complete setup without one

So here's a Catch-22: New Galaxy A37 *requires* installation of a sim / esim during the initial setup process. It won't boot to Android until I give it one via QR code or activation code.So purchased a new esim using the PM app on my old phone, expe...

Cvv or cvc number not recognized

Hi all, trying to pay via credit card but it keeps highlighting in red the security number on the credit card, saying the number must be entered. Anybody get past this? Thanks.

need help with porting

Hi, I transferred from Fido to PM about 8 hours ago, and the first transfer request failed. the chatbot sent me a text to restart the transfer process. I replied to that text but still hasnt gotten the new text for a transfer request, and the port su...

Password reset 2 factor ph# incorrect

When resetting password a two factor text seems to go to the temp number I was given when I first ported over and not to the phone my wife is using. How do I fix this so the two factor text goes to the public mobile number.

Subscription Issue

Hello,I am trying to subscribe but when I login it just shows a pre chosen package and can’t choose any packages. It just shows a pre chosen package

My phone doesn't support eSIM but Im stuck in pre-activation

During the subscription to Public, I put eSIM option. But when I in the activation step-3 and found that the phone doesn't support eSIM. I bought a Public SIM card but need help activating it, as I can't option of changing from eSIM to SIM.

Unable to send message to cs_agent

I cannot send any messages to cs_agent. Before I was able to send message for any queries but today I cannot. I tried to create a ticket but my issue does not match with any of the options provided. Can you please let me know what is the issue and ho...

My text messages are not working

I switched to public mobile from.rogers today and got this messaged Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your origin...

My phone number can not get any incoming call after change the new number

After I change my phone number, my phone cannot get any incoming call and message. And one guy who use the number over ten years can get my outgoing call, my number is not change? Why app show its new number

Unable to send message

Hi there,I cannot send any messages to cs agent. Can anyone please let me know what is the resean.Thank and regards,Foyzer

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