Community

I want refund

Hi, I’m requesting a refund/exception for my most recent renewal.Yesterday, while my Public Mobile service was still active, I initiated a number transfer to Fizz. I did not receive the Public Mobile transfer authorization SMS, and the transfer later...

Payment not processed, now I'm cut off

Hey, for some reason I can't can't pay for my service and now I have no way to communicate with my bank or public outside of this forum and support feature. I've it had any issues to date and there are sufficient funds in my account. How can I make a...

Anyone else have the problem where support just don’t want to help anymore

I’ve been trying to figure out a problem with my payment info for days now and they have been absolutely no help at all 

Where to Get Sim Cards?

I ordered Public Mobile Triple Sims cards as advertised on Amazon but received only the basic sim not the NanoSIM or microSD card needed for my phone. How or where do I get those sims? 

Overcharge

I have switched to samsung galaxy to S26 on August 3rd, I also purchased eSIM on that day. It should be waive $5 3G network fee on August 21st ( next renewal day). But now I check on my account it still charge me $5 on September 20th, which it $10 ov...

Prepaid Number Transfer

I tried to port my Koodo Prepaid number to an eSIM, the system failed, my line is dead, and the chatbot is broken. Please manually push my transfer through

Oromocto New Brunswick Telus / Public Mobile

Hi, we live just outside Oromocto NB and have been using PM for about a year. Coverage / signal strength has been good, but about a month ago, signal strength has dropped to 1 or 2 bars and sometimes dropped altogether. Anyone else experienced this i...

Need a new 4 digit code

how do I get a new 4 digit pin iI don’t  really remember ever having one

Account login authentication

I need to open a ticket so I can authenticate my login. Lost iPhone. Can’t get text and no longer access to email on file. 

Phone stolen - trying to use esim on new phone

Phone was stolen last night,  purchased a new phone this morning. Need my phone number ASAP so I purchased the esim on the public mobile site. Did the download, said it was installed and recognized, however it says no number and my services have not ...

Switching to Public Mobile plan taking more than 4 hours and still not working.

Hi Public mobile users , I am highly disappointed with Public mobile service provider . I tried to switch from another service provider to PUBLIC mobile . Initially , I tried with e sim which did not work and after attempting for more than 2 hours , ...

Data for Internet won’t work

We are in the USA, I can text and call but my Internet won’t work. I also don’t have cellular data options in my settings for data mode and roaming choices

new public acct

cant get phone to send or recieve calls tired of playing with this bs 

I want to reset my account pin

Reset account pin

Do not contract with PublicMobile

Yesterday I signed up on your website and bought a plan; I’m new to Canada and only have one device with me. In the final step, it asks me to download the app from the App Store, and when I try to log in to the app, I get that error message. I need y...

How do I change my address? So I can actually receive my Sim?

My service stopped working.

Good day all,my service stoped working, i have restarted my device but it still not working, please what can i do?

I havent received my sim card yet

Hello there, i havent received my sim card yet and it is more than 3 business day (yesterday friday).

My app

Why can’t I log in on my app on apple phone but can log into my boyfriends account on his phone and we have 2 different accounts 

CS_Agent No Longer Accepting Private Messages

We used to be able to send a Private Message to CS_Agents.Hello there!. I hope you are doing well.Thank you so much for reaching out to us! Kindly note that, we migrated to a new and improved messaging system. Please follow the steps below to ensure ...

i can't send a message to customer support it says turn on private messaging

ive checked the community settings and it shows private messaging is checked off- i need support to transfer a koodo prepaid phone number to public and im told the only way to do it is to email customer support but i get an error when i submit my que...

Can add-on data be prioritized over plan data?

Hi, I found the community help article that explains that when add-on data is purchased, that plan data gets used first, and when plan data is used up, the add-on data is used. My use case is just the opposite. I want to be able to purchase add-on da...

Re: Rewards page not loading.

@hTideGnow  - this link no longer works. I've tried incognito mode, different browsers, clearing cache, not clicking on the pop-up....absolutely NOTHING works! The rewards page just keeps saying "loading...." with nothing happening. How am I supposed...

Sim

I need help unlocking my sim

Account and email help

Hello I just help my friend she forgot her login email but she is currently have the Sim and sim is working in her phone 289 938 99... can you please help her retrieve login thank you

can t access my account

i m trying to make a payment on my account not anew activation