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10 GB data bonus for 2 years disappeared

Hi,I received extra 10 GB data for 2 years for plans over $24, just passed 6 months.  I changed plan recently but still at $24 plan.  However, the extra 10 GB data is disappeared when the new plan starts.  Anyone has the same issue?Thank you

How to change payment method

Have the same issue. Tried 3 days in a row, and site will not process.  All other site functions work, but Manage Payment just locks

No data while in Milwaukee Wis, USA

Currently no data while in Milwaukee

Portal shows 57.7 GB used, but my usage history only adds up to about 4.9 GB. Why the gap?

Hi all,My Subscription Usage page shows 57.70 / 75 GB used. It says “Last Updated Nov 06, 2026”, and the current cycle is Oct 20 – Nov 19.This is a single-line account and I haven’t added any add-ons. I downloaded the usage history (Oct 7 – Nov 6) an...

Re: Cannot make payment and service interrupted

I have the same problem starting yesterday and today (Nov. 6/26) Live chat with a ticket advised me to select manage subscription and manage payment method, re-enter me card details and save. The also communicated that They would apply $20 credit in ...

I need to update sim card

Phone was stolen. I bought a new phone and physical sim card. I need to update it

Re: Customer Service

unable to log into account 

Why do my text messages fail to send?

Nobody else I know has this problem. 

Additional minutes

I added 300 international minutes thinking that I could call from Mexico and receive calls while there. Apparently I wa wrong. Can I please cancel those minutes?  I just purchased them this evening 

No audio on a call?

Having issue today with no audio ( sending and receiving) on a call. Anyone experienced this? 

Rough breakup

My soon to be ex just threatened to cancel my phone plan.. I have this account but my phone is registered under her. Can I stop this somehow and get it transferred under my account?

Move to 5G

I am replacing (2phones)   Galaxy A10e  &  Motoe5Play   phones (3G)With 2 new samsung A17 5G phones.May I use the current sim cards I have to the new phones?  & are phones Ok for the 5G change? 

can not login my account.

I didn't login my account  for a long long time.  I through  recover email  get my email address. Also successfully rest my password.when I login use correct email and password, I get text message, after input the number, it doesn't enter my account,...

Re: Another Authentication method besides sms

re: 4. Managing EverSafe Settings - in this area, I cannot see anyway to choose email as my primary verification method. I see options to change my email, or to change my phone number, but no way to select email as the primary verification. Can you p...

login issue

I couldn’t click ‘ my account’ after I log in.

Sim card did arrive

Hlo, i ordered sim card online on oct 22. But didnt receive yet , is there any way i can track. I didn’t receive any tracking number.thank you  

order cancelation

Hello,My Name Mokhammad Nasrul Anas, I have order mobile monthly plan $52.37 on November 1st, but I still not recieve the SIM card. I would like to cancel it and asking a full refund.Please kindly help as of now I don't need it anymore. Thank you 

Sos for 3 hours and no one from public mobile resonds

HelpSos for 3 hours and no one from public mobile resonds 

Phone is not sending or receiving messages

Is my plan disabled for some reason 

How to disable Call Forward

Data not working in Orlando florida

No data service why would that be?

2024 and 2025 receipts.

I need to get a full copy of my 2024 and 2025 receipts who and how do I get this?  

Unable to login

Name: Eugene Goldenberg416-716-3066old email: [email protected] to login because my e-mail has changed and the old one is not longer valid.During login, the 6-digit code sent to my old number, which I don't have or to old e-mail,which I also don'...

lost phone

I’ve lost my phone and would like to report it missing to stop any payments linked to my account. I can’t sign in because I don’t remember which email address I used, and my phone number isn’t helping me access the account.How can I find the account ...

App not available

The PM app is not available in my region. Can I have a QR code to install my esim please?

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

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