Community

Referral / New Activation

It’s been a while, and my oldest just got their first phone. I set up their Public Mobile account and activated the phone about an hour ago. I used the referral link and saw the referral code in the form. New referrals should receive a $10 credit, bu...

Cvv or cvc number not recognized

Hi all, trying to pay via credit card but it keeps highlighting in red the security number on the credit card, saying the number must be entered. Anybody get past this? Thanks.

Password reset 2 factor ph# incorrect

When resetting password a two factor text seems to go to the temp number I was given when I first ported over and not to the phone my wife is using. How do I fix this so the two factor text goes to the public mobile number. 

Subscription Issue

Hello,I am trying to subscribe but when I login it just shows a pre chosen package and can’t choose any packages. It just shows a pre chosen package 

My phone doesn't support eSIM but Im stuck in pre-activation

During the subscription to Public, I put eSIM option. But when I in the activation step-3 and found that the phone doesn't support eSIM. I bought a Public SIM card but need help activating it, as I can't option of changing from eSIM to SIM.

Unable to send message to cs_agent

I cannot send any messages to cs_agent. Before I was able to send message for any queries but today I cannot. I tried to create a ticket but my issue does not match with any of the options provided. Can you please let me know what is the issue and ho...

My text messages are not working

I switched to public mobile from.rogers today and got this messaged Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your origin...

My phone number can not get any incoming call after change the new number

After I change my phone number, my phone cannot get any incoming call and message. And one guy who use the number over ten years can get my outgoing call, my number is not change? Why app show its new number 

Unable to send message

Hi there,I cannot send any messages to cs agent. Can anyone please let me know what is the resean.Thank and regards,Foyzer

No Internet connection

Hi,  Ihave re charged my phone (prepaid plan) today, But I cannot access internet on the sim, but Call is working please assist.

How I can change my email address?

I lost my email address, I would like to change my email address to another one, but I couldn’t find where I can change it? thanks 

iMessage and FaceTime will not activate on physical SIM, activation unsuccessful

 iPhone on a Public Mobile physical SIM. Neither iMessage nor FaceTime will activate. Both show “Activation unsuccessful.” Toggling FaceTime on results in it switching itself back off within seconds.Regular SMS sends and receives normally, and data i...

New Plan Setup

I’ve bought a new phone for my elderly mother. I’ve ordered the SIM and phone plan but the problem I have is I am in Ontario and she is in Nova Scotia. The SIM is being sent to me in Ontario so I can set up the phone but that means the plan, and pres...

7b1 Your phone is not activated on the network

Just subscribed to public mobile with a new number but I can’t even make outgoing calls because I am getting a response “7B1 your phone is not activated on the network” . The fact that I  getting this issue as soon as the number is configured is pret...

Back to School promo plan is unavailable

Hi, I would like to suscribe to this plan for 1GB and CAD 20 per month, I can select it but when I click on next, it changed to another plan (5GB CAD24), what can I do? Thanks in advance!

Best way to save

What’s the best way to save money on Public Mobile

Past bills needed :)

Hi there, I recently had my number ported out but realized that I need my bill from Jan-August 2026. Are you able to attach a PDF in an email to my email address of those bills? I have my account number.

change to a lower price subscription

how to do it? to change my plan to a lower price one? it looks like i can only change to a higher price plan, and can't go back to my original lower price plan

Price Match

Hi, I see Freedom Mobile has a 5G 15GB plan for $25 (with auto-pay set up). Will you price match this offer? 

Koodoo offer

I was offered a deal to get disney, Netflix and Amazon prime,  do I  have to give up my public mobile and go with koodoo for this to apply

No reception

I just switched to PM l am getting no signal strength 1 bar 

number keeps asking for top [p on 35GB card.

I moved my number from telus, data works but voice says to top it up. Please fix my stuck port i only used  1.93 gb of 35gb

can t i use my phone in republic domincaine

Unable to complete eSIM activation, no support access, requesting refund

I purchased a Public Mobile subscription but was never able to complete activation. I did not receive the activation email containing the eSIM QR code, so I could not install the eSIM. When I reached out via chat, I was told the app was required to c...