Public Mobile Community

Public Mobile Voucher added yesterday to Success and now Outofservice Nofunds Message

Hi,I added $10 to my account yesterday via voucher payment method and now my account says outofservice nofunds. Could someone please look into this. Thanks. Voucher details#: ###-###-####Voucher Serial #: ############Receipt ID: #######Trans: #######...

Registration

Registration is incomplete after several attempts

how can i update my creditr card

actually im prertty sure this whole is trash. when i press my account there is no my account stuff at all. logging in an d out on muiple devices, no account. no nothing.. cant even talkt to chat support becuase it gets stuck in a log in loop. how daf...

bill pdf

Hi there,I just transferred my account to koodo and lost login access, but I need to access all of my PDF bills for 2026 please. Thank you in advance for your help!

Resolved! 5G

Does my Galaxy A17 phone qualify for the lower rate for 5G

Voice mail

Why do my incoming calls go straight to voicemail. If its a fix at you end , please fix it

Retiring 3G

Hi, I received a test about 3G retiring and what does that mean for the phone you currently use? I have three, two can use LTE and not 3G and one can use 5G. How do I know what’s affected coming up March 2027

Retrieve my blocked number

Hello,Trust you're doing great. I'll like to know if my blocked number hasn't been been assigned to another subscriber. If is still available in the pool, I'll like to resubscribe on it. Thanks

utilisation

you say I used all my minutes for the period ending oct. 16. That’s impossible. Please verify.

Resolved! New phone

Hello,Would appreciate some quick help/advice on how I can transfer my eSIM to my new phone. thx

Unable to authorize number transfer

Yesterday, I registered both my husband and I, requesting number transfers. My husband is now able to send/receive texts but I'm still unable to. I have responded to the 2nd text from Public to reinstate the request to transfer as I did not get the f...

Resolved! Enhancement request around spam calls

When I was with Telus, they had a call screening option where it prompted the caller to press a specified number before connecting the call. It eliminated all spam calls.It would be so nice if they brought that to PM, but maybe they're using it as a ...

Lost account need help to find it

I have 2 accounts with public mobile. I am only able tonaccess one of them. I need help to hain access to the other

How do I cancel a phone line

I need to cancel a phone line and cannot find where to do it

line

adding a second line

Urgent: Lost access to my Public Mobile number and cannot receive 2FA

Hi Public Mobile Community,I’m the owner of an existing Public Mobile account, and I urgently need help recovering access to my existing phone number.I recently transferred everything from my old iPhone to a new iPhone. During the process, my old pho...

Resolved! 5$ charges inquiry

Phone changed to Volte compatible on 09/27, subscription renewal on 09/29. Will I be charged the fee?

Lost Phone please help

I recently lost my phone and would like to cancel my Contract. I have replaced my old phone with a new one with a new phone number. I can provide my old phone number, email and credit card it was under. Can someone please contact me so I can avoid p...

Resolved! roaming in South Korea

how much to use roaming in South Korea?

Apple cellular watch

I have an iPhone. Does PM support the cellular Apple Watch? If so how much per month for both devices and how do I register my cellular Apple Watch with PM? Thanks

PM blocking me from paying my account - Account not allowing any credit or debit cards to be added.

any card or browser, tried incognito etc. does not work. keeps getting this message: We're unable to process your request at this time. Please try again shortly.I have been trying to add cards for a while, so I have tried again shortly. The standard ...

Resolved! CS agent

I cannot message CS agent anymore. how to contact them ?

Cannot receive port-out YES SMS — in Brazil — need manual release

I am the account holder, currently in Brazil. Public Mobile has no service here so I cannot receive SMS, including the port-out “reply Yes within 90 minutes” text and My Account 2FA.Can someone help manually approve / release the outbound port of my...

Error porting over existing number

I want to port over my existing number with Virgin Mobile, but during the SIM card activation process the app keeps on asking for a 13-digit account number from Virgin Mobile, while my account number is only 9 digits. How do I proceed from there?

Transfer number not working

I have the subscription for PM, tried the transfer number feature, but now I cannot make outgoing calls. Is there a way to check that the new eSIM is working?

sim card delivery

Hello I just wanted to know when is the sim card coming, I did not received any order number, or confirmation. But the payment has been deducted to my account on Sept 24, Thursday.

ticket - 100 characters

My issue can't be described in 100 characters. That's a ridiculous limit to put on a CS message field, especially when it is the only way to reach CS.

Number transfer from old phone to new

Having issues transferring my public mobile number from my old phone to my new one. Tried to do it via the iphone default phone transfer and it did not work. Neither did from the public mobile account. It asked me to reach out for assistance

How to view current plan details?

Hello, I am just realizing that I am on an ancient plan (Hero Data 3GB (30-Day) - 3G) and that I can switch subscriptions to get more for the same price. However, I can't find a way to view my current plan's full offerings in order to compare it to n...

Resolved! S26 ultra works?

I want to join, but can you confirm if this phone will work

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