Community

Transfer to new phone

Hi PM support,I have an eSIM with PM and now I got a new phone. How can I transfer the phone number to the new phone? Thanks,Nathan

upgrate

how long

New eSIM installed but stuck on SOS Network unavailable

Hi everyone, I recently purchased a replacement Public Mobile eSIM after deleting my previous eSIM due to service issues. The new eSIM is successfully installed on my iPhone 12, but it has never activated and my phone remains on SOS with “Network Not...

iPhone 14 Pro transferringg E-sim to iPhone 18 Pro

With the new method of contacting support, it is very frustrating as I bought a new e sim (as it was suggested in the forums) so that I could receive the email qr code so I could activate it on my new iPhone. However, right now I have not yet receive...

Cancel Subscription during activation

I am presently stuck on "Activate Your Subscription".I had trouble porting from Koodo, I contacted Koodo: they matched the Subscription price. So I stayed with Koodo. On Public Mobile, I cannot go backwards or cancel my subscription.

How to stop "You may be out of data..." notifications?

I run out of data (I have only 250Mb), and in the last 24 hours I got more than 100 "You might be out of data from Public Mobile. Tap for options"It's not SMS, I got SMS message only once.All notifications on my phone for Public Mobile app are turned...

New eSIM - incoming phone (voice) not provisioned

Moved from iPhone 12 SIM card to iPhone 18 eSIM. Both PM. I can do outgoing calls but cannot receive incoming voice calls. I can receive incoming text messages.This is what I attempted without success:  I did a ##002# wipe of all potential call forwa...

2FA texts abroad, even change network

I am currently abroad in extended travel and need to use 2FA. I’m even willing to transfer my number to another network that can receive texts. But as of now nothing I need done can be done without receiving texts for 2FA. Please advise! I won’t be b...

Requst Plan upgrade

Hi, I'm currently using 60gb plan. but I would like to change it to be 175gb plan. Isaw an ad  saying it is 45$. So how can I change my pla

Cannot get access as gmail and password do not match no matter what ones I use

I have been using PM  but the last ten days or so I cannot access it as my email has changed and when I enter it with my password I cannot get into PM.

New Phone

Will a Redmi 15 pro work with public mobile 

Apple Watch support update?

Good Day PM,can we get an update on this lack of PM & Apple Watch compatibility? Is it still the case or is there future possibility? 

Wrong number

I’ve switched to public mobile and we’re suppose to have my old phone number on my account but somehow I have a new phone number and my old number isn’t working. What is going on?!?

Subscription not activated

I think I have done every right, I paid, chose a new number but it said Subscription not activated please confirm what went wrong and help to activate it for me

service stopped

service stopped because "bill was not paid" .... active credit card is on file and money was not taken from credit card by Public Mobile with offer to switch to postpaid plan ( Koodo or Telus).My Plan is $29 .....20GB ...Can-US-Mex and  I did not req...

Can’t make any calls

Can send texts, receiving them is spotty. Can’t check my voicemail or phone anyone.

service in Europe

hi Community how much to use my services when I go to Europe ? 

Can't make or receive phone calls and no voicemail on my pixel 8

Re: Paying my bill

Trying to pay my bill

just subscribed

just subscribed last nite. waiting on transfer of number over 5 hours. i'm getting texts but the number says emergency calls only.

eSim problem

I accidentally bought two esims. I was trying to figure out how to instal it on my phone so I bought a second one not knowing if I already had one or not. I would like a refund on my second esim as I don't need two on my one phone. please help me.

Refund

Hello, I would like to cancel my Public Mobile subscription and request a refund.I have not been able to download the Public Mobile app because of an App Store issue, so I have not been able to activate or use the service at all.Since I have never us...

A plan for outside Canada

Hello,I will be visiting France next week and I would like to know if Public Mobile has a plan that I could use to at least have access to Internet while being outside Canada, because my phone is not esim compatible.Thank you very much   

iPhone frequently experiences gaps in audio and often completely drops out after a while

My iPhone 14 Pro Max frequently experiences gaps in audio, especially in the first 5-10 seconds (almost guaranteed that the other side will not hear me in the beginning); and often completely drops out after about 20 to 30 minutes. The longer the cal...

System Updates

I just signed up with Public Mobile 2 weeks ago. I took the 1 gig data package as I figured that would be enough for the usage I would need. As of yesterday, I received a text saying that my data was all used up!! What?? After only two weeks and I ha...