Public Mobile Community

Top Contributors – October 2026

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

How to see message from CS_Agent?

I received an email and SMS that CS_Agent has responded to my ticket, but I do not see it in Notifications nor Messages. I pasted the link into the browser (and retyped the "publicmobile.ca" part just in case) and that didn't work. Did I receive ph...

Using the Canada, US and Mexico plans

https://www.publicmobile.ca/en/get-help/articles/mex-subscription

Phone Compatability

I have just purchased a pre-owned refurbished certified Samsung Galaxy S23.Is this phone compatible with the Public Mobile network?Thanks.

Resolved! How long are undeleted voicemails stored in the system?

Resolved! I cant access my account after porting out, and want to make sure autopay is stopped

I have tried messaging PM agent directly, but was directed to a page that had no message window. I want to verify that my card will no longer be charged. Since I cant login to my online account, and I have only been with PM for a couple months) I do ...

ESIM

Just purchased an esim card to access some of the new promos that are offered. But my phone has a physical sim card in it. Do we need to remove it in order for this to work?

Resolved! Can't get response from expert messaging

I was taken by a porting fraud and immediately tried to reach PM. It says 1-2 hours and an agent will respond. Its been 3.5 hrs. My account shows nothing, phone number is gone. I sorted out all email passwords and finance passwords. Will PM be able t...

Why can't I transfer to Telus on the plan that is offered.

Gives me a continuous error message

Text messages

Since I’ve been with Public Mobile, I have not been able to receive text messages. How do I reset my eSIM card

getting back data

how do I get data back on my phone with a service that is still working ?

Prompted to resubscribe after updating email address

Hello,I updated the email address associated with one of my kids' accounts, but am now being prompted to resubscribe when we login with the new email. Has anyone encountered and resolved this issue before?

Lost phone and number

I still have access to my email I had lost my old phone and number along with it. Can you reset my EverSafe Id verification so I can get a new nunber.

Voicemail

How do I switch my voicemail back from French to English

Port number ###-###-#### to VoIP.ms

Hello, Yesterday at 10.35 am I received a SMS from public mobile asking to reply yes if I wanted to transfer my phone number ###-###-#### to another provider. I replied yes at 12.22pm. Screenshot attached. Voip.ms emailed me saying I did not reply ...

Can we share points?

I was wondering whether its possible to share points between different users?

new sim card activation without the app

Help! I am in the process from switching phone companies. I bought a sim card for PM and am trying to activate the card but I can't use apps on my phone. May I please have some help finishing off the activation? I went through the payment process rig...

Lost phone

I lost my phone. I have a new phone and SIM card. How do I transfer to my new SIM card. Im stuck and don’t have access to my number right now.

.Service issue

My phone service has not been working since Friday. My account doesn't renew the cycle until Monday, yet I cannot receive calls or use the internet or wifi.

Carrier temporarily disabled data

so today i was using my data to text my parents and i closed my phone and my data stopped working. i tried restarting my phone, clearing cache, toggling airplane mode on and off, but nothing has been working i still have 4 GB of data left so im not s...

Re: Introducing our new and improved Customer Support Agent process (UPDATE)

How can I chat with someone to get help with me eSIM problems?

Phone Call Connection Issues and LTE Issues

Hello, I've been with Public Mobile for a while now and I still have a specific frustrating issue and I've recently noticed another one.On every call I RECEIVE, not outgoing, only receiving, there is typically a 5-20 second delay before I can hear o...

Problems with my esim

I am asking this question on behalf of my son. His data is not working. he logged into PM and it gave him the option to create an email. He has the same email address (****@***). He is unable to call out on his iPhone and his iPhone does not seem to...

Abroad, can't receive SMS – port-out to Koodo stuck on validation text

I'm a Public Mobile customer currently in Spain, where my SIM has no service, so I can't receive anySMS.On November 7 I started a number transfer to Koodo through their online signup. It ended with "avalidation SMS has been sent, reply YES" to my Pub...

update credit card info

I am attempting to update my credit card/payment info but the site will not allow me to do this. Any suggestions?

Resolved! Re: Now Available: TELUS Fast Switch

Just switched back to PM. 30 for 35gb. I see offer to switch to koodoo post paid. For 35.00 after discount, I can get 100Gb. I read the FAQ but not sure what happens to my prepayment I just made. It says: Your prepaid balance will be automatica...

Resolved! card update

how to update my credit card.

Re: OPPO Find X10 Pro Max Global

The IMEI checker is a piece of trash. I have been using OnePlus devices on Public Mobile with volte and guess what, they aren't compatible! Would I drop $2000 on a device I don't know will work, probably not though so I guess PM wins in a way but I'm...

Resolved! mexico

my current plan includes canada, usa, and mexico. when we arrived in mexico our phone did not connect with a mexican network until I connected to the internet in our room. when we leave our complex we loose connection with the Mexican Network. my q...

Text from Australia, not delivered

I have a friend with a Bonel cell phone texting me on my iPhone 6s, and it doesn’t go through says not delivered. It has a red circle with a? In the middlewhat can I do thank you

Community

Welcome to the Community

Announcements

New to Public Mobile? Start here.

Introducing our new and improved Customer Support Agent process (UPDATE)

Now Available: TELUS Fast Switch

Launch of Our New Support Videos