Public Mobile Community

Resolved! Doro Leva E22 for seniors -does it work on PM network?

Hello,I recently bought a Doro Leva basic flip phone for my dad. I trusted the description on Amazon that it works in Canada I tried to connect it but it did not work I could not return it as shipping back fees was pricier than the phone itself!Now ...

restore access to my account

Could you please advise me on how to restore access to my account? The email address that I used was associated with my phone number no longer physically exists (it was an old work email account).Payments for my phone service are still being charged ...

Unable to call CRA 1-800-959-8281

Hello, I searched through the Q&A and it was suggested when I experience this problem to contact you. Please help. My husband is also on Public Mobile and the calls go through on his phone but it isn’t convenient for me to use his phone.

Unable to text after number transfer

Set up my e -Sim with public but shortly thereafter I was unable to receive or send texts. I messed around with some things and I was able to receive texts but still not able to send. Just got my phone number transferred after 4 days, took out the ot...

NO NETWORK CONNECTION

WHY DO I RECEIVE THE MESSAGE : NON ENREGISTRÉ SUR LE RÉSEAU ?

Voicemail Not working

I previously set up my mailbox to have a greeting, but at some point it stopped working. Currently, it's a generic "The person you are trying to reach is not available right now. At the tone, please leave a voice message." I've checked that the perso...

Need to reset email

Account profile has an old email which I need to change. I cannot get in touch with any support bot or create ticket using a new profile. Or the links suggested are not as described. Can anyone give me a hand?

Can’t dial out

I recently had to switch credit cards on my account as one was compromised. I also used the new credit card to pay my balance. I also just upgraded my iPhone to iOS 27. When I try to dial out I get a message saying I’ve used up all of my minutes. I p...

Short Code Text being Blocked

My bank in the US is suggesting that my Canadian mobile carrier is blocking the receipt of a verification text due to a short code block. Does this sound feasible, and if so, how can I request to have my bank short-code whitelisted?

payment of bill

How do I make payments using the points?

Activate new card

When I try to activate my renewed credit card I keep getting a message which tells me to try again later. I tried later the same day and also two weeks later with the same message and no success. Why?

payment of bill

Can I pay my bill with 2 months in advance? If so will the auto payment stop during that period?

credit card issue

why is it declining my credit card

Resolved! International travel and cell phone

I will be travelling to Europe in a few months. Is there a plan to continue using my cell phone with the same phone number or must I buy an e-SIM and get a new phone number?

30 day 3G charge

Good morning, I am being charged the 30 day 3G $5.00 /mth. My phone is Volte compatible. Why am I being charged??Thank you.

Offers

Does public mobile send offers via text message?

Resolved! Credit Card change

How do I find the credit card on my account to adjust it? I got a Public message that it’s about to expire.

My account is stuck in this message ! can you help clearing this for me

My account is stuck in this message ! can you help clearing this for so i can log in into my dashbord its urgent thanks,

Resolved! Need help to finalize activation (OTP)

Hello, I just landed in Vancouver. Purchased a plan and eSIM today, paid $40.88. Account ending 6273. Activation in the app requires an SMS code but it is sent by default to my old Public Mobile number ending 4900, which I no longer have. Please send...

i got a promotion offer from p.m., should i take it?

hi, i recently received an offer from public mobile: $30/month, 10gb, 250min long-distance canada-u.s-mexico plan.if i take this offer, would i lose my existing bonus add-ons?if i go to u.s or mexico, i can still use the public-mobile service like in...

Resolved! UK?

how much to use roaming in UK?

Adding additional numbers to my account

How do I add my wife and son’s phone numbers to my account? Do I just order SIM cards?

Lost My sim card

Hi someone can help me how to contact with public mobile customer service agent .

Text promotional offer

I received a text message from text # 5474 : " Reply YES1 to get a 4G 30GB Canada-wide plan for only $27/month". Is this a legit as I don't see this offer in my account. Thank you.

OTP Issue

Hi, I cannot login to receive support because I had an issue with my eSIM. Please tell me how I can reach out.

Double payment

Hi. When I check my visa. It looks to have had a double payment takin out. Has this ever happen to anyone? If so- what route do I take to get it fixed?

Documents requested

Hi Public Mobile Support,I am unable to receive or open any picture messages (MMS) sent to my phone from my contacts. The photos fail to download and stay stuck.I have already restarted my phone and checked my mobile data, but the issue is happenin...

Travelling to US with Canada US Plan but had no Data

Hi we recently travelled to the US and have a Canada US and Data Plan. We never had no data when we arrived in the US. We did receive a Text advising that we needed a Roaming addon. It cost us $34.50 to purchase in order to have Data in US when it...

phone switch

changed over from fido trying & wanting to keep the same phone number , nothing working, please help

2 factor authentication

Trying to change sim in app. two factor authentication sends SMS to an unactivated number, even after 5 presses of resend button, no prompt to change to "send to email" instead. Need someone to change it in the back end to default to my email address...

Community

Welcome to the Community

Announcements

Introducing our new and improved Customer Support Agent process (UPDATE)

Reminder: CS_Agent profile turndown

Now Available: TELUS Fast Switch

New to Public Mobile? Start here.

Launch of Our New Support Videos