Community

Suspended acct/ needs cc payment

My account is suspended as of today and now I can’t access the account anymore to update the cc on file to get my service restored. Seems as though my account has no cell number linked to. Nothing in my account to update. All I need to do is change m...

Voicemail

My Samsung phone tells me I have unread voicemail, but when I check my voicemail, it's empty.

Calls

I can't receive calls but I can call the others 

Maintenance?

Is the app under maintenance? I cant login to the app to complete my activation.

No welcome email yet

How long does it take for the welcome email? The app is telling me it is down for maintenance and I am trying to activate my new eSim. Yes, I have been checking my junk and spam folder to see if it has gone there. I have also opened a ticket with a C...

Phone Bill Payment

i am trying to pay my phone bill but it is giving a error on the app and the computer.

Downgrade possibility

Is it possible to downgrade my current plan for less data because i am paying for the 75GB plan yet ive used only 2 so far in almost a month

Got charged but haven’t been subscribed

I got charged a subscription plan today of 32.77$ but I haven’t been subscribed to public mobile for over a month . I still have the same number but am now with a different provider I even deleted the eSIM the day I switched providers so how am I sti...

Wi-Fi Calling

Are you planning to add Wi-Fi Calling soon?

How do I get money back

They took two payments this month one from my bank account and one from my account on public how do I get one of them back?

I bought 2 esims and they wouldn't work so I bought a Sim card that would be here in 2 days which it

3G shutdown phone compatibility

I have two Samsung Galaxy Note 20 Ultra 5g...one is a Canadian model #SM-N986W and the other is a US model number SM-986U1. I checked both IMEIs and it says both are compatible but I just want to make sure if at least one if not both will work after ...

My phone burned and I've been unable to regain my my old phone number I really need to get into it I

ESIM but bo phone to verify

My old cell is damaged and not repairable. i am unable to verify to with my old cell when trying to use the same phone number for new phone. I keep trying to use my email to verify but it will not give me the option to send verification to email.  I ...

How can I switch back to the $24 5G monthly plan?

Hi therePreviously, I used the $24/moth plan. After I upgrated to the $35/month plan for period of time, I decided to switch back to the previous one. However, in the system, I could not find the $24/month plan. Can you tell me how I can switch back ...

Trying to pay my bill

Why would I call the 611 number it only takes a partial payment and then I have to wait and pay the rest online. I’m trying to pay it all right now online and I can’t find a link. I can’t find anything to pay it and 611 is not helpful can anybody hel...

Iphone xr to iphone 14 sim to esim

Help! I have an iphone xr that has a sim, my DIL gave me an iphone 14 that takes an esim. How do I set up my 14 for esim so I can transfer my data...I need this to be in 'for dummies' mode as I spent an entire day trying to figure it out myself...yet...

Login failed

Hello, inadvertently I tried to login to my PM account while the phone was in airplane mode.So I got this message: It appears that your session has timed out while creating your Public Mobile EverSafe ID.Invalid session ID received: 11E5818BF626C65AE...

7B1 Error when trying to call someone

I have already tried1. Restarting phone2. Resetting Network3. Toggling my esim on iphone 17 proNo luck, please help me.

Reaching to public mobile support.

I need help to reach to public mobile support. Somehow I was able to raise a support ticket. And now I am getting email that there is response to it and Our Customer Support Agent is waiting to hear from you. However I am able to access the same conv...

eSim

Do I need to get a new eSim for a new phone only eSim when already have an existing physical sim? 

Cancel

Can not activate and wish to cancel, they have already billed me and took payment but i was unable to get service activation! 

How do I transfer my eSIM card to my new phone?

How do I transfer my old eSIM to my new Phone?

Monthly payment.

How can I replace my credit card with a new one?

Where did my 5Gb rewards add on go?

Hello I purchaced a 5GB data addon (30days) with 5 bonis points a few days ago my data went for 16GB to 21GB available as expected. I checked today and it's back to 16GB for the monthI have currently used 11 GB I don't want to run out before the end ...