posted 03-27-2026
Announcements
posted 08-11-2026
posted 08-18-2026
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Trending Topics
The community is a collaborative place to learn more about Public Mobile where you can ask questions and provide answers to your fellow subscribers. Check out what's happening in the community right now!
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10 Years with Public
by ShawnC13 -
Public Mobile’s Koodo migration offers are a scam and an absolute insult to our intelligence
by Nick866 -
Public Mobile really needs to fix international roaming
by simon247 -
Transfer two numbers to public
by porcupine -
At what point did PM decide it was fine to require a 12 year old in order to transfer esim's?
by Rjburkely -
Outgoing Texts Failing to Send
by VK8 -
weak signal when overcast/rainy
by Pith -
NOT REGISTERED ON NETWORK
by Lyanne_Trudel01
Recent discussions
Can't access voice mail
Is the voice mail system down. I have a notification of a voice mail but when I try to access my voice mail I get a nessage saying cannot connect. Is anyone else having this problem Thanks Lisa
Transfer number to rogers
Having trouble transferring my public mobile number to Rogers, any help would be appreciated
.NETWORK Not registered
Me too all of a sudden!
Points rewards
If my point is less than 20, can I buy some points?
NOT REGISTERED ON NETWORK
Can't make or receive calls. Phone says emergency calls only and gives the message "not registered on network". I reloaded the SIM, restarted the phone, but still doesn't work.
Message from public mobile
I have used 100% data got a message from Public mobile. When i checked the account i have enough data to used.
10 Years with Public
Well, today marks 10 years of service with Public Mobile!! Overall, it has been a great experience with very few issues. The only issue I have seemed to have run into was in the early days of roaming; when the add-on expired, it would disable texti...
data
I am supposed to get a message from public mobile if I exceed my data plan
esim purchase how to install
pais for esim iphone 17 didnt gove instwll option or qr code or email
call
I am not able to make calls or receive them
High Speed’ data limit?
I just got the same message - used 75% of my high speed data. Which was followed a few minutes later with another message saying I've used 100% of my high speed data. I just checked my account and I've only used 0.52GB of my 25 GB and 0GB in both m...
Charges for 3G
Why am I being charged a 30-day 3G usage price increase of $5/month when my phone has 4G and 5G capabilities? This seems like a mistake and will need to be refunded!-customer
3 g network
Why does my cell phone convert back to the 3 g network sometimes instead of staying of 5 g? When it does this, I cannot use my phone, other than for calling.
Fraudulent Charge
My credit card information was stolen and I received a Public Mobile charge on my credit card account dated to Oct 30th. I don't even have a subscription to Public Mobile and never heard of them before. I have tried to get help through the chatbox, a...
Payment declined
I switched my bank to wealthsimple. As I was waiting for my physical Visa card from them, they give you a separate exp date and cvv on the digital card in my Apple wallet. I forgot to update the payment with the new expiry and cvv numbers and payment...
Resolved! Lost phone number on public mobile
Was travelling internationally the phone bill was auto paid on credit card but while travelling with the cellular turned off somehow the public mobile phone number I had was lost and I cannot seem to recover it through public mobile. It was ported to...
Resolved! voicemail
I have recorded a personal greeting and the system says it is active but when I call myself from another phone the greeting is the standard "the person you are trying to reach is not available....." Help!
Resolved! Porting number doesn't work
Tried porting out 2 numbers from Freedom Mobile to Public Mobile one at a time started at 11.am Saturday Oct 31st everything was put in correct said yes to the text for the first number 5:30 pm both numbers too help with porting didn't work they woul...
can't make a call to the us even though I bought minutes
can't make a call to the us even though I bought minutes--also looks like they charged me twice-10.00 each time
Resolved! why my plan suspended?
Today 3rd Nov. 2026, I've noticed that my plan with Public Mobile is suspended. I've checked my account and tried to pay directly (in case that's the reason), but does not go through. I tried to chat on the account, that one also do not work and mess...
Plan 4G 10GB $28/mo
Covers unlimited international incoming text, videos etc.,?
No more Personal Hotspot?
I upgraded to the new plan with 150 gig a month and now can’t set up a hotspot. Anyone know anything about this?
Trying to get a new eSIM (same number) on a new device
Hi, my old phone's display and frame is badly damaged, but I can work around it via iPhone Mirroring on my macbook, so it has a live Public Mobile eSIM right now. I'm trying to get a new eSIM on a new device, keeping the same phone number. So I log i...
Active plan
I have an active plan. But when I try to make a call, it will not connect me because it says I don’t have an active plan
Cannot open message center
Hi there, Everytime I start a chat and create a ticket to chat with the agent the agent response but I am unable to open message center to repond. I get a "Something Went Wrong" Please try again. I have cleared cache, tried different browsers, enabl...
Esim Troubleshooting
I switched over to a Public Esim last night but when I try to make a call it says network not available. What can I do please? Thanks in advance.
No network service
I do not have a network service when I'm connected to my wifi, and I do not have internet when I'm not on a wifi. My phone is a Galaxy s21 FE. These are the steps I have taken so far as troubleshooting:- toggle the airplane mode.- reset the network s...
