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Recent discussions

Resolved! 5$ charges inquiry

Phone changed to Volte compatible on 09/27, subscription renewal on 09/29. Will I be charged the fee?

MonuCanada by • Great Neighbour / Super Voisin
  • 16 Views
  • 1 replies
  • 0 Bravos

Lost Phone please help

I recently lost my phone and would like to cancel my Contract.  I have replaced my old phone with a new one with a new phone number. I can provide my old phone number, email and credit card it was under. Can someone please contact me so I can avoid p...

MG64 by • Great Neighbour / Super Voisin
  • 14 Views
  • 1 replies
  • 0 Bravos

Apple cellular watch

I have an iPhone. Does PM support the cellular Apple Watch? If so how much per month for both devices and how do I register my cellular Apple Watch with PM? Thanks 

SandySam by • Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

Resolved! CS agent

I cannot message CS agent anymore.  how to contact them ?

xetiy80226 by • Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 0 Bravos

Error porting over existing number

I want to port over my existing number with Virgin Mobile, but during the SIM card activation process the app keeps on asking for a 13-digit account number from Virgin Mobile, while my account number is only 9 digits. How do I proceed from there?

Sunnyj by • Great Neighbour / Super Voisin
  • 48 Views
  • 1 replies
  • 0 Bravos

Transfer number not working

I have the subscription for PM, tried the transfer number feature, but now I cannot make outgoing calls. Is there a way to check that the new eSIM is working?

Lolo11 by • Great Neighbour / Super Voisin
  • 49 Views
  • 1 replies
  • 0 Bravos

sim card delivery

Hello I just wanted to know when is the sim card coming,  I did not received any order number, or confirmation.  But the payment has been deducted to my account on Sept 24, Thursday.

Archie80 by • Great Neighbour / Super Voisin
  • 41 Views
  • 3 replies
  • 0 Bravos

ticket - 100 characters

My issue can't be described in 100 characters. That's a ridiculous limit to put on a CS message field, especially when it is the only way to reach CS.

Mmmmmm245 by • Great Neighbour / Super Voisin
  • 42 Views
  • 2 replies
  • 1 Bravos

Number transfer from old phone to new

Having issues transferring my public mobile number from my old phone to my new one. Tried to do it via the iphone default phone transfer and it did not work. Neither did from the public mobile account. It asked me to reach out for assistance 

How to view current plan details?

Hello, I am just realizing that I am on an ancient plan (Hero Data 3GB (30-Day) - 3G) and that I can switch subscriptions to get more for the same price. However, I can't find a way to view my current plan's full offerings in order to compare it to n...

MTess by • Good Citizen / Bon Citoyen
  • 45 Views
  • 3 replies
  • 0 Bravos

Resolved! S26 ultra works?

I want to join, but can you confirm if this phone will work

htbakmk by • Great Neighbour / Super Voisin
  • 47 Views
  • 1 replies
  • 0 Bravos

Connection issues with my IPhone 12 Pro

I got a new subscription and eSIM and waited then the eSIM didn’t activated twice. Restarted my phone got connection turned off wifi and now says not connected to the internet while using cellular data’

Skinny86- by • Great Neighbour / Super Voisin
  • 32 Views
  • 3 replies
  • 0 Bravos

Account PIN

 I have another issue. I dial 611 and I want to review my subscrption but I need my pin and I do not remember. There is not option the change the pin.:((

Need Help Enabling VoLTE on Samsung Galaxy A03s

Today, I received a text message from Public Mobile about the older 3g network retiring in March 2027 and the move to VoLTE-enabled devices.  I checked the website's help article and based on the IMEI number of my Samsung Galaxy A03s, my phone is com...

Bookworm88 by • Good Citizen / Bon Citoyen
  • 58 Views
  • 4 replies
  • 0 Bravos

GPT voice issues

Hi guys, ChatGPT Voice works on Wi-Fi but cannot connect on Public Mobile cellular data. It fails on both 5G and LTE. Could you please check whether there is a network routing or configuration issue affecting real-time ChatGPT Voice traffic on my lin...

SavvySS by • Good Citizen / Bon Citoyen
  • 57 Views
  • 3 replies
  • 0 Bravos

Voicemail

How do I find and re listen to saved voicemail 

kdbw03 by • Great Neighbour / Super Voisin
  • 32 Views
  • 1 replies
  • 0 Bravos

how do i close my account?

I would like to shut this account down as I want a cheaper phone plan. Ill probably do so as soon as i get a new sim card. How do i go about doing this?

Spade7994 by • Great Neighbour / Super Voisin
  • 59 Views
  • 4 replies
  • 0 Bravos

Incorrect message

I have a 4G phone and a 4G plan since year 2014 and I keep getting a message saying our records show that the have a 3G plan, my phone and plan are ok. 

Vic-tex by • Great Neighbour / Super Voisin
  • 53 Views
  • 3 replies
  • 0 Bravos

Resolved! Retrieving text messages and voicemails while I'm out of country.

I will be traveling across Europe and I am wondering how I can retrieve text messages and voicemail from my Public Mobile phone number while I'm away. Is there a way to forward them to email, for instance?My main concern is receiving these messages, ...

pkrahn by • Great Neighbour / Super Voisin
  • 81 Views
  • 7 replies
  • 0 Bravos

phone calls

On some calls, the person cannot hear me.  Usually happens on incoming calls, about 20 percent of time.  Sometimes switching from normal to speaker phone helps.  I have a google phone.

Barb1959 by • Great Neighbour / Super Voisin
  • 22 Views
  • 2 replies
  • 0 Bravos

Subscription Expired

I had a subscription and it says it's expired and calls are no longer working. Not sure what is happening.

ksivam by • Great Neighbour / Super Voisin
  • 35 Views
  • 2 replies
  • 0 Bravos
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