The community is a collaborative place to learn more about Public Mobile where you can ask questions and provide answers to your fellow subscribers. Check out what's happening in the community right now!
Hi. When I check my visa. It looks to have had a double payment takin out. Has this ever happen to anyone? If so- what route do I take to get it fixed?
Hi Public Mobile Support,I am unable to receive or open any picture messages (MMS) sent to my phone from my contacts. The photos fail to download and stay stuck.I have already restarted my phone and checked my mobile data, but the issue is happenin...
Hi we recently travelled to the US and have a Canada US and Data Plan. We never had no data when we arrived in the US. We did receive a Text advising that we needed a Roaming addon. It cost us $34.50 to purchase in order to have Data in US when it...
Trying to change sim in app. two factor authentication sends SMS to an unactivated number, even after 5 presses of resend button, no prompt to change to "send to email" instead. Need someone to change it in the back end to default to my email address...
I was using this and left the country. I'm being charged now, and I can't log back to unsubscribe because it keeps sending me a one time code on my phone number which I don't have access to anymore as I'm no longer in Canada.I submitted a ticket, and...
I recently ported my number from Public Mobile to Chatr. My old Public Mobile service is no longer working, and my Chatr service shows SOS. I believe my number port is incomplete. I want back the public mobile number
Keep showing me that my eSIM was unable to activate (I tried to scan the QR code)I checked my phone version and EID, they're all good. Can't find where is the problem.
Bought a new Iphone 17 pro, downloaded the public mobile app and logged in but the app states its unable to use the sim with this device, i tried to reset the network settings, tried to find an option in the cellular settings, i did a hard restart, a...
My existing Public Mobile account is stuck on “Resume Activation”.I am an existing customer and I only need to replace my eSIM because I changed to a new iPhone.I cannot access Account → Purchase SIM Card in the app.Please remove the incomplete activ...
So I have a $35 which gives me 50 gigs of data in CAN-US-MEX and 500 international minutes. However I found a plan that gives 75 gigs and 1000 international minutes for the same price on their website. In the app it won’t let me select this plan thou...
I have been paying for a 5G subscription for some time, but am still at 15mbps when testing. I've done some troubleshooting, and Gemini has recommended I get someone to manually 're-provision the data speed profile on my line' to get full 5G speed. C...
My iPhone shows SOS only with my Public Mobile eSIM. The eSIM is installed and enabled, my correct phone number is displayed, Network Selection is Automatic, Cellular Data and Default Voice Line are set to Public Mobile. I have restarted the phone, u...
Phone won't connect to mobile network while at home. Account is in good standing. This happened about a year ago as well as it was an issue with the nearest Bell tower. It looks weeks but was eventually resolved. I don't know how I got a hold of the ...
since i changed to public mobile, i don't seem to be getting texts from iphones. i can get phone calls but not texts. i went into manage settings and reset my network settings, then restarted the phone, still no luck. i am a tech tard, unless it's sp...
Hello CS_Agent team,My Public Mobile account and phone number were cancelled/suspended after I was away for a while.I would like to reactivate and continue using my previous phone number (preferably switching to an eSIM if possible).Previous phone nu...
I think this requires a ticket, but haven't found that link yet.When entering my street address to set up a credit card, it is not found below the text box, so there is nothing to select.Thanks for any help.
New customer, signed up for a plan yesterday (e-sim). Transfer from Telus appeared to work (as per Public app, my phone number is showing on my account), however I can’t call/text/use data. I have tried resetting my phone twice. The line is showing a...
I am trying to transfer my phone number from Zoom to Public Mobile and I am receiving the response in the app that a valid Canadian number is required. However, this is a Canadian number I’m trying to transfer to Public Mobile.
I just signed up for an account and opted for an esim. I am getting an error that says esim cannot be installed no matter what I do. I have checked my emails and I have not received an activation email either. Any suggestions or help?