Public Mobile Community

How does one unblock the usage history block?

How does one unblock the usage history block?Have tried two internet browsers and the ability to download usage history is still blocked for some unknown and unexplained reason. Everything else seems to be working, except Public Mobile account infor...

Resolved! sim card shows old number

I changed my number. can send and receive with this new number without problem but sim card settings still showing old number

Re: ZTE Cymbal 2 - No Calls In/Out

Hello, I'm getting a lot of conflicting information in this topic. Does anyone actually have a ZTE Cymbal 2 working on VoLTE at the moment? I believe the reason it was working before would be that the 3G towers were still operational at the time. But...

Rewards

Rewards for 5gb and !0gb have (30 days) listed. Does this mean they expire after 30 days or when you use the data up?

Have esim not registered on network

Can't make calls or connect Please help

Changing credit card details on my wife's account but I don't have her email or password

Hello, Need to change the credit card details on my wife's account as the validity date has expired. How can I get the payment registered to her phone? Thanks.

Top Contributors – September 2026

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Community Rewards Annoucnement Edited.png

Payment

Trying to make a payment but your system will not accept it

Cannot Send/Receive SMS or Calls

I've reset my phone, tried my sim in another phone as well, but I cannot send or receive SMS, as well as phone calls.Can someone please check my account and make sure everything is good ?

Line Cancelation / Fee Refund

Hello My line was canceled and transferred out on September 26th.I believe that a credit is due on my account for the advanced billing cycle. Can you please verify and confirm my overcharged refund to my credit card?My credit card was charged $29.38 ...

Failed port/incomplete port

I'm porting my number from Sasktel to public mobile. Got a physical SIM activated and thought I followed all the prompts and instructions. But I can make calls, but cannot receive calls, so I need help with that.Thanks I advance

Phone calls not connecting

I have the Canadian USA plan. I am currently in Florida. Data is working, text is working, phone is not. Roaming is on.Any suggestions?

Resolved! friend referral

I joined more than 10 days ago, but where is the $10? Or can anyone confirm if I entered it correctly? Please help

Resolved! Outgoing calls blocked (Error 7B1) after plan change

Hello, I recently changed my plan on my account. My data, texting, and incoming calls are working, but all outgoing calls fail with the "7B1: Your phone is not activated on the network" error message.I have already tried restarting the device, resett...

Voucher

If I buy a voucher does that go towards my next bill?How do I buy a voucher to pay my next bill

Resolved! An existing eversafe ID already with this phone number issues

I just joined 12 days ago and changed my phone yesterday due to too many scams calls and texts, after everything is done when I was trying to update eversafe received msg " An existing eversafe ID already with this phone number" and I also received a...

my public phone service is not working properly

i am not receiving call and text from anyone not even from public mobile app

Resolved! Can us mexico

Seems phone has stopped letting me call to Mexico ..how can I fix this

New activation (port from SaskTel) – no incoming SMS, can't log in for 2FA

Ported my number from SaskTel on Oct 6, eSIM on iPhone 11. Calls and data work, but no incoming SMS. Because of that, the login verification code never arrives, and "resend" doesn't offer email. The chatbot gives an error and the CS_Agent private mes...

Notifications

Notifications from OnDemandRideco transportation service in Okotoks are blocked. I talked to them and the said that it may be my cellphone provider. I need to get the notifications ASAP. Thanks,Helena Canon

New Activation with physical sim

Hi there Silvio,I have activated my account with a physical SIM card, but have been stuck in SOS mode ever since. I have tried the online chats, but nothing has worked and it is very frustrating as I need my phone for work. Can you please assist me i...

Re: No cell service

I was just writing a post to say the exact same thing. Has it been fixed?

Activation error

i purchased a sim and tried to subscribe but my credit card was declining so i bought a top up voucher but theres no way to top up with it need to activate phone

Can one no longer switch to a plan that costs less?

Basically, I have periods of time where I could benefit from a more expensive plan. The reason I always avoided that is because I noticed that once I upgrade a plan, I can't just switch to a cheaper one anymore. So I cautiously stick to a plan that's...

Public Mobile really needs to fix international roaming

I’m not asking for cheap data overseas. I just want my Canadian number to be able to receive a text message. In 2026, completely cutting off SMS outside North America is ridiculous. Banks, credit cards and other services use SMS for 2FA, so travelli...

Resolved! missing discount

Good evening,I just activated a new plan earlier today using a discount code given by my cousin, which she says it will save me $10However , when I check my card online, it shows the system charged me full price + tax. Please send it back $11.2 to...

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