Community

E sim

Hi,how can change my sim card to eSIM?

Credit card change

How to change my credit card?

Mobile Network Not Available

I'm able to receive calls, but when I try to make a call I get msg mobile network not available. Anybody else? Solution?

Why do you charge twice?

What is a '1x Top Up ' . There are no details. WHY?  There are many 'top ups' as you describe in displays listed as options you can select from. Perhaps the IT dept. would like to describe a few charges for the customer?https://myaccount.publicmobile...

Upcoming Scheduled Maintenance: October 3–4

Hi Community, We’ll be completing planned maintenance from October 3 at 11 p.m. ET until October 4 at 12 p.m. ET. During this time, some Public Mobile services will be temporarily unavailable. Here’s what you can expect: Activations: Activations thro...

Can't close my account

Hi there,I visited my daughter in Canada a few months back, and she opened a public mobile account for me and bought a SIM card. Now I'm out of the country, and I want to deactivate my account, but in order to do that, I need to sign in. When I try t...

VOLTE

Hello everyone. I am behind with knowing what is going on the PM.My dad has the basic $15/moth 100 mins...I just realized they hiked the price to $18 but whatever. I just saw a text he got from PM , something about volte and to call Telus....well I c...

Change of phone number

I need to change my existing phone number.

voucher payment

I do not wish to use credit card but always used voucher payment now when I dialed 611 to update the payment it stated unable to call and further more my access to my email option was also terminated Updated by Softech: Inappropriate contents removed

Text abnormality

Yesterday my phone answered a text for me without my input. Has anyone had this experience? Suggestions?

Public Mobile Rewards

Hi there, how do I only have 1.2 rewards points? I’ve been with Public Mobile for many years. Approximately 5-7 years at the least, using the same profile. Wouldn’t that be 35-45 points minimum just based off 5 points per year?

PORTING # into Public Mobile

How do I port # into PUBLIC Mobile ?

Account number

Account number 

How to Switching to koodo

how to switch to koodo 

Payment

You took two payments out of my account. This month

PM Needs to have some cheaper plans for those who aren't as tech savy

The cheapest $35 for Canada-Wide or Can-Mex-US is a bit up there for those who are not too tech savy They should have a 4G Talk and Txt Only Or a 5G Can-Only for $30

My phone won't send or receive calls today

Sometimes I get a bar and sometimes there is no network, I live close to 401 and dvp anyone else have this issue today?

Data Not working please help..

I signed up a month ago and my data has only worked outside of wifi for 1-2 days and this was after resetting the network settings.I've reset network settings since, and data isn't working. I also tried to change the APN on my iphone 11, and my phone...

I need to change the credit card on file.

New phone number

Hi,I do not have a cell number. How do I get one?

Why can’t I start a chat

Why am I never able to start a chat.  It always says something went wrong.  How do I contact Public Mobile? I change my number but it’s never been changed on the app and it keeps sending notifications to my old cell number.   this is beyond frustrati...

Why am I being asked to complete activation when I already have an account?

I cannot sign in to update my credit card and it is asking me ot activate my account when I already have one. 

Moto g play 2024

New March 2027 switch over list moto g play isn’t compatible.

Open a Ticket

Privacy Officer advised to post this here for the closed account and inactivated number of 604 xxx5245 for M. GH. Ticker number and spacial attention is needed. 

Cell number went lost after 14 years by Public Mobile

I have been having my number for 14 years. My account recently is closed by Public and my number is not now active. The Privacy office did not help. My number 604 xxx 5234 and user was [email protected]. please don't recommend public to peop...

Create a ticket

The email I used to sign-up/sign-in is no longer active so I need to change my email so I can login to my account.  There is no way to actually do this. HELP!The email that is associated with my account is ****@***Email: I can be reached at is ****@*...

final payment

How do I get my final payment receipt for an inactive account, when the help chatbot says to come here, and click on a chatbot...and there is no chatbot?

Phone needs paying for , my credit card was frozen but have your phone card to pay

Help me find where to enter your phone card payment to my acct

Account

I just signed up with public mobile,  I am not satisfied, how can I cancel