Public Mobile Community

Billing period has changed

my billing period is supposed to be from the 12th of one month to the 12th of the next month. All of a sudden it’s from the 19th of one month to the 19th of the next month.

Data usage recorded on iPhone is very different from data usage recorded by Public Mobile

Data usage recorded by my iPhone is 47% of one GB. At the same time Public Mobile records the data used as 95% of one GB. Can anyone explain this considerable disparity and what to do about it.Thank you. Your answers are so helpful and to the point

I can’t receive messages

- I recently changed from Rogers network to Public Mobile netowork- I can make calls, use data, and send messages, but I can’t receive messages- Help me figure out how to receive messages on iMessage

Disappeared free data

Signed up for one year free data. Just used 3 months and disappeared from this month. Please help.

Moto g 2026 no outbound call ring (selective carriers)

This is more like a PSA post for anyone in the future if they encounter a similar condition as I did, to save some frustration. I recently changed my Motorola phone to a Moto G 2026 model and encountered a strange problem where there was no call ring...

E sim

Hi,how can change my sim card to eSIM?

Credit card change

How to change my credit card?

Mobile Network Not Available

I'm able to receive calls, but when I try to make a call I get msg mobile network not available. Anybody else? Solution?

Why do you charge twice?

What is a '1x Top Up ' . There are no details. WHY? There are many 'top ups' as you describe in displays listed as options you can select from. Perhaps the IT dept. would like to describe a few charges for the customer?https://myaccount.publicmobile...

Upcoming Scheduled Maintenance: October 3–4

Hi Community, We’ll be completing planned maintenance from October 3 at 11 p.m. ET until October 4 at 12 p.m. ET. During this time, some Public Mobile services will be temporarily unavailable. Here’s what you can expect: Activations: Activations thro...

Can't close my account

Hi there,I visited my daughter in Canada a few months back, and she opened a public mobile account for me and bought a SIM card. Now I'm out of the country, and I want to deactivate my account, but in order to do that, I need to sign in. When I try t...

VOLTE

Hello everyone. I am behind with knowing what is going on the PM.My dad has the basic $15/moth 100 mins...I just realized they hiked the price to $18 but whatever. I just saw a text he got from PM , something about volte and to call Telus....well I c...

Change of phone number

I need to change my existing phone number.

voucher payment

I do not wish to use credit card but always used voucher payment now when I dialed 611 to update the payment it stated unable to call and further more my access to my email option was also terminated Updated by Softech: Inappropriate contents removed

Text abnormality

Yesterday my phone answered a text for me without my input. Has anyone had this experience? Suggestions?

Public Mobile Rewards

Hi there, how do I only have 1.2 rewards points? I’ve been with Public Mobile for many years. Approximately 5-7 years at the least, using the same profile. Wouldn’t that be 35-45 points minimum just based off 5 points per year?

PORTING # into Public Mobile

How do I port # into PUBLIC Mobile ?

Account number

How to Switching to koodo

how to switch to koodo

Payment

You took two payments out of my account. This month

PM Needs to have some cheaper plans for those who aren't as tech savy

The cheapest $35 for Canada-Wide or Can-Mex-US is a bit up there for those who are not too tech savy They should have a 4G Talk and Txt Only Or a 5G Can-Only for $30

My phone won't send or receive calls today

Sometimes I get a bar and sometimes there is no network, I live close to 401 and dvp anyone else have this issue today?

Data Not working please help..

I signed up a month ago and my data has only worked outside of wifi for 1-2 days and this was after resetting the network settings.I've reset network settings since, and data isn't working. I also tried to change the APN on my iphone 11, and my phone...

I need to change the credit card on file.

New phone number

Hi,I do not have a cell number. How do I get one?

Resolved! lost phone

I think I lost my cell phone. Is there a way to see if my public mobile number has been used?

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Resolved! lost phone