Community

Refund

I did not realize auto payment was on, and I do not require this number. How do I get a refund and delete my payment method? 

Phone question

Do you leave your phone on 5G all the time, or do you use LTE? Have you noticed much difference in battery life or speed?”

coverage for Europe

May I purchase short term (3 week) coverage for Europe

Payment not working

Hi I'm an Australian exchange student in Canada. I do not have a local bank, but I've tried using a paypower gift card and my normal credit cards to pay for an esim and every single time it says security code required when I've already put the CVV in...

Mobile Klinik Deal

Mobile klinik mobile; frequently offer a specialized $150 discount to public mobile customers on certified pre-owned/refurbished phones when you pair it with a device protection plan. I’d this true? I have looked but can not find an online website wi...

Canadian postal code

It’s saying my Canadian postal code is wrong but it’s not 

SIM not working after activation

Received a physical sim after subscribing onlineActivated using sim number. PaidDoesn't work. Shows SOS, tried on multiple phones

Double Charge For Sim Activation

Hello,I was charged twice for sim activation. I recently transfer my line back to public mobile but activated my sim for a plan that only had 4G of data instead of 8G. The next day i noticed and switched my plan to the 8G plan and was charged again f...

All incoming calls drop

All incoming calls are dropping for last 3 days

Canada - Mexico - Usa plan

Hello apologies, I want to make sure I understand the contract very well. If you have a canadian number - can you be travelling, say in Mexico - and then call to Canada. Is that included? 

New phone still android why can't people send me text messages

change auto pay credit card

not getting incoming calls

I am facing the same issue. Ported to Public from Rogers on 9/6. I am able to make calls but not receiving calls. Please let me know the number to contact. 

Cannot send WeChat photos

 I have the exact same issue. Did you find a fix yet?

Data useage

Why am I racking up huge data usage when I am connected to home wifi?

Data

Why isn't my data working for this month when I didn't use all of last months data? 

Re: Got A New Cell Phone...Why Am I Still being Warned about 3G Ending...

Hi,Where do I see this PM's VoLTE whitelist?Thanks

Saved messages

How do I increase the number of phone messages?

Suspeneded

Added funds accounts still suspended 

Porting my number with FizzMobile?

I got a great offer from Fizz 50GB + all unlimited for $27/m with Fizz. However when I tried to port my number with Fizz it says 'This phone number cannot be transferred. You’ll need to get a new number.` --- why is that?! what should I do in order t...

New eSIM

HiI have just gotten an eSIM after using a regular SIM card. I have only had it for 48 hours and I still can’t receive any text messages or calls. I do have data though. I can’t get sign into the website to submit a support ticket because I’m not get...

Service cutoff

Did not know you lose COMPLETE service when u cross the border, EVERYTHING, Had to find a Burger King to get wifi. Brutal. And dangerous.

Unresolved support tickets

I have been trying to get an issue resolved since Sept. 3/4 with no success. How can I escalate my ticket?

Public Mobile migration offer to Koodo. $40 per mont

Is this only for a bring your own phone plan. Or can you add a phone. If so what tab level would this offer count as?

5g phone

my phone is 5g compatable.  How do I get 5g.?   Is it automatically down loaded or what.?

Account number

What is my public mobile account number?

overpayment

Overpayment was withdrawn from credit card for the month of August, please make correction