Public Mobile Community

Will my phone work in Public Mobile after 3G is finished on March 1, 2027?

It is my understanding that after March 1, 2027, when the 3G system is shut down, that if a mobile phone does not support VOLTE it will no longer be able to make voice calls.My phone's manufacturer specs indicate that my phone supports VOLTE. In my p...

Connection issues with my IPhone 12 Pro

I got a new subscription and eSIM and waited then the eSIM didn’t activated twice. Restarted my phone got connection turned off wifi and now says not connected to the internet while using cellular data’

Port Protecton

How can I enable this setting

Account PIN

I have another issue. I dial 611 and I want to review my subscrption but I need my pin and I do not remember. There is not option the change the pin.:((

Need Help Enabling VoLTE on Samsung Galaxy A03s

Today, I received a text message from Public Mobile about the older 3g network retiring in March 2027 and the move to VoLTE-enabled devices. I checked the website's help article and based on the IMEI number of my Samsung Galaxy A03s, my phone is com...

Unused international minutes

What happend to my unused

Free international call

Hi could public mobile change the free international call for customers? I call countries.

GPT voice issues

Hi guys, ChatGPT Voice works on Wi-Fi but cannot connect on Public Mobile cellular data. It fails on both 5G and LTE. Could you please check whether there is a network routing or configuration issue affecting real-time ChatGPT Voice traffic on my lin...

Voicemail

How do I find and re listen to saved voicemail

Earning points

Best way to earn points?

how do i close my account?

I would like to shut this account down as I want a cheaper phone plan. Ill probably do so as soon as i get a new sim card. How do i go about doing this?

Incorrect message

I have a 4G phone and a 4G plan since year 2014 and I keep getting a message saying our records show that the have a 3G plan, my phone and plan are ok.

Retrieving text messages and voicemails while I'm out of country.

I will be traveling across Europe and I am wondering how I can retrieve text messages and voicemail from my Public Mobile phone number while I'm away. Is there a way to forward them to email, for instance?My main concern is receiving these messages, ...

phone calls

On some calls, the person cannot hear me. Usually happens on incoming calls, about 20 percent of time. Sometimes switching from normal to speaker phone helps. I have a google phone.

Subscription Expired

I had a subscription and it says it's expired and calls are no longer working. Not sure what is happening.

Get refund back

How can i get a refund from my purchase

Resolved! How to see a new message from a Customer Support Agent about my ticket

See subject. Why is this new message not located under the Envelope icon in my already logged in account? Where can I find this very important message? I'm unable to click onto from my email directly due to mandatory re-login and two-factor authentic...

Want a pay as you go eSIM

How can I buy it?

Bill cycle question

I'm going to try to explain this so hopefully people will understand. My last bill cycle was to run from August 26th to September 25th. And the next Bill cycle is supposed to run from September 26th to October 25th. When I look at my usage today whic...

Transfer number issue

I have activated my public sim also. But when i enter the telus mobile number to transfer to public its keep on saying invalid Canadian number.even the number format is right. What to do.no help from agent also.

Resolved! Refund request for SIM card

Hello, may I request a refund of the $10 to my account for the Public Mobile SIM card I ordered and never received? My phone was stolen several days ago and I ordered the PM SIM card then expecting it to arrive within 2-3 business days as specified o...

ESIM

I got the new iPhone and I need ESIM HELP PLEASE TO GET IT

Can't make calls

I have been not been able to make calls on my plan. I have reseted my sim, i have done airplane mode method, I have done all the methods I can find. When I try to start a chat it does not let me start a chat with support so i havent been able to fix ...

Vietnam reception

What is the best method or sim card to use in Vietnam for a month starting end of October. Looking for data, and ability to text and make calls if necessary will the present phone plan work or do I need a sim card If the phone works do I need to ad...

I'm having trouble switching my phone number from my previous carrier

My previous carrier is freedom mobile my cell phone number was ###-###-####. I'm having trouble transferring this phone number to my new carrier public mobile.

The email associated with my account no longer exists and I cannot log in

The email that my account is associated with does not exist anymore and I cannot log in. When I attempt to, it sends the 6 digit code to the non existent email address. There is no option to sms it.How can I manage my account, or speak to a human w...

Resolved! phone does not work....account renewal expired a day early... need access to phone to pay bill.... h

Hi,My renewal is usually on the 25th... it's the 24th and I have been cut off.... I need access to my phone to pay my bill.... is it possible to get help with this matter? please?!Thank you!

transfer phone no.

Hi, I recently transferred my number from Rogers to Public Mobile, but the transfer is stuck in a split port. I can make outgoing calls with Public Mobile, but all incoming calls still go directly to voicemail. I received and replied 'YES' to the Rog...

Resolved! sim card shows wrong phone number in settings

why my phone settings for sim card shows wrong phone number, except 3 days ago for 1 day was right ?Now is wrong again .....

Upcoming Upgrade Next March 2027

My wife has a Samsung A50 Canadian version A505W. She does not use it very much so has not seen the need to upgrade.She received a text from Public Mobile saying that her phone will not work after March due to their upgrade and that she will need to...

Community

Welcome to the Community

Announcements

Introducing our new and improved Customer Support Agent process (UPDATE)

Reminder: CS_Agent profile turndown

Now Available: TELUS Fast Switch

New to Public Mobile? Start here.

Launch of Our New Support Videos