Community

how do i set up my new esim?

Need a PUK code to unlock my phone

Please help? 

can't make a call to the us even though I bought minutes

can't make a call to the us even though I bought minutes--also looks like they charged me twice-10.00 each time

Plan 4G 10GB $28/mo

Covers unlimited international incoming text, videos etc.,?

No more Personal Hotspot?

I upgraded to the new plan with 150 gig a month and now can’t set up a hotspot. Anyone know anything about this?

Trying to get a new eSIM (same number) on a new device

Hi, my old phone's display and frame is badly damaged, but I can work around it via iPhone Mirroring on my macbook, so it has a live Public Mobile eSIM right now. I'm trying to get a new eSIM on a new device, keeping the same phone number. So I log i...

Active plan

I have an active plan. But when I try to make a call, it will not connect me because it says I don’t have an active plan

Cannot open message center

Hi there, Everytime I start a chat and create a ticket to chat with the agent the agent response but I am unable to open message center to repond.  I get a "Something Went Wrong" Please try again. I have cleared cache, tried different browsers, enabl...

Esim Troubleshooting

I switched over to a Public Esim last night but when I try to make a call it says network not available. What can I do please? Thanks in advance. 

No network service

I do not have a network service when I'm connected to my wifi, and I do not have internet when I'm not on a wifi. My phone is a Galaxy s21 FE. These are the steps I have taken so far as troubleshooting:- toggle the airplane mode.- reset the network s...

Cancel subscription

Hi! I'm leaving Canada next month and need to cancel my subscription. Could you let me know how to do that, and whether I also need to cancel/deactivate my SIM card? Thanks!

Redeeming points

how quick is it when redeeming points for the US Talk text 5 GB need to have it available today for tomorrow access 

Says non payment

Who do I contact when my bank is showing I made an payment to one of my phone bills yet when I go to use my phone it states my phone is inactive I've been with public mobile for over 8 years and I've never had this problem

Porting a number out but failed

Porting my number to Telus, now my number show in their app but it said not in service when call.

I can't log in as it doesn't recognize my phone number or email address

I want to add data to my account but it I can't log in as it doesn't recognize either my phone number or email address

Network

Lately i need a booster to get network.  Why?

Unable to switch subscription

I recently switched to Canada/US/Mexico for a holiday, now it won't let me switch back to a regular account.

5G Connectivity issues

Bough a new phone not long ago (Pixel 11 Pro) did my transfer from Pixel 8 Pro and since then I've been having issues with my 5G connection. I don't receive calls or SMS right away. I need to reconnect the mobile data to get calls or SMS. When I'm on...

Locked out of account - Do not know which email address I used

I had to get a new credit card and my payment failed. I am trying to access my account to update my information and am not getting the OTP emails. I tried "forgot email" and put in my phone number. I never receive an email to update my password or an...

locked out of account

I lost access to my phone and email and now I want to get a replacement SIM card but I cannot access my account or submit a ticket because I cant get through the 2 factor authentication I had to make a new account just to post this. how can I get in ...

Public Mobile IPv6: reproducible large-packet failures / suspected MTU issue

I’m seeing a reproducible IPv6 connectivity problem on Public Mobile cellular data, and I’d like to have it investigated beyond basic browser troubleshooting.What I’m seeingTesting on November 2, 2026, from an Android phone using Public Mobile mobile...

Is there ANY way to talk to a human customer support?

Hey, I did a dumb thing and dropped my phone in the river. I'm in a battle with Microsoft to get back into my email account, but until that's resolved I really need my SIM replaced to be able to get into literally any  other account for 2 factor auth...

phone

how to find lost cell phone

Data not Working

My data seems to be turned off. I need help turning it on. Can you please help me with this?