Community

Phone number transfer

3 days ago I transfered my number from ROGERS to Public mobile. the message I got the transfer was successful and I will be advised when the transfer has been completed. 3 DAYS AND NOT A WORD FROM PM. I HAVE BEEN BATTELING FOR 2 WEEKS TO GET THIS FAR...

Re: Can't send MMS/pictures on Nothing Phone 3

This is great. I know I'm Necroing an old thread but this was my exact issue... Weird that "reset to default" doesn't give correct settings for MMS. It was some random IP for the MMS proxy and port 80 for the default. 

I transferred from Telus to Public Mobility yesterday. I cannot make any phone calls.

Sim card arrival delay

Hey just wondering when my sim card should be delivered 

Issues in porting my number from bell

I tried switching my phone number from bell to public mobile, while doing that i entered wrong emie number now the internet is working from public mobile and all the services are working of bell. I am trying to reach out again and again but I am unab...

Does porting a number from Koodo Prepaid really take 4-5 days or more?

I activated a new PM account with a new number yesterday. Then I initiated a port of my number from Koodo Mobile Prepaid via chat (which is required for Koodo Prepaid). They've indicated it will take 4-5 days!! Koodo has ended service and closed my a...

US data roaming not working

Hello, I have a 50 GB US Canada plan, but it does not seem to be working in the United States today. I have made sure data Roaming is turned on, voice and SMS is working, I have Power cycled the phone. It is an iPhone. any advice?

5G often turned to LTE in my iPhone 13

Hi,5G often turned to LTE in my iPhone 13, how to fix it, is there any chance 250mb will increase in near future for this plan?

Re: Cannot Send/Receive SMS or Calls

Does anybody have a freaking answer for this issue?? because it just started randomly for me too I cannot send or receive voice calls on either my Public Mobile eSIM or on my Telus mobile eSIM now as well. My phone is rendered essentially useless at ...

Plans

We got atext saying in March we would have to change our phone, i've done that, then you said we could get a plan for $25 thru telus. is that still true?

Retrieve phone record and text record

hi there I'd like fo see my phone usage and the numbers I texted in the last 4 months please

Lost my sim card, cannot log in my account as it needs confirmation code sent to phone

No option to choose send via email

Bought Add on in US Data $20. , but did not work for the second time

Bought both Data for $20, Talk text for $16 in USA. Talk/text worked but Data did not (happened twice in June and in September) Im very very frustrated

Refunds

Public mobile has been unsuccessful in transferring my phone number from another provider so I want a refund for my subscription. How do I proceed?

Contacting PM

Chat and service ticket no longer works, how do i contact PM now? 

weak signal when overcast/rainy

I have connection problems whenever it's overcast/rainy, but it seems to be specific to landlines. I can call other cell phones and the call will connect, but if I call a landline, it goes directly to their voicemail. Are there settings I can change ...

Re: ChatGPT Voice Not Working on Cellular

Adding another data point from October 9, 2026. I'm on Public Mobile with an iPhone 17 Pro running iOS 27. My tests are with calls to a dot in the ChatGPT app, rather than regular ChatGPT Voice.After rebooting my dot, I tested:- Wi-Fi: call connects....

How does one unblock the usage history block?

How does one unblock the usage history block?Have tried two internet browsers and the ability to download usage history is still blocked for some unknown and unexplained reason.  Everything else seems to be working, except Public Mobile account infor...

Re: ZTE Cymbal 2 - No Calls In/Out

Hello, I'm getting a lot of conflicting information in this topic. Does anyone actually have a ZTE Cymbal 2 working on VoLTE at the moment? I believe the reason it was working before would be that the 3G towers were still operational at the time. But...

Rewards

Rewards for 5gb and !0gb have (30 days) listed. Does this mean they expire after 30 days or when you use the data up?

Have esim not registered on network

Can't make calls or connect Please help  

Changing credit card details on my wife's account but I don't have her email or password

Hello, Need to change the credit card details on my wife's account as the validity date has expired. How can I get the payment registered to her phone? Thanks. 

Top Contributors – September 2026

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Payment

Trying to make a payment but your system will not accept it

Cannot Send/Receive SMS or Calls

I've reset my phone, tried my sim in another phone as well, but I cannot send or receive SMS, as well as phone calls.Can someone please check my account and make sure everything is good ?