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eSIM

I recently ported my number from Public Mobile to Chatr. My old Public Mobile service is no longer working, and my Chatr service shows SOS. I believe my number port is incomplete. I want back the public mobile number 

Port completed but eSIM activation failed- no service

Keep showing me that my eSIM was unable to activate (I tried to scan the QR code)I checked my phone version and EID, they're all good. Can't find where is the problem.

Can use esim on new device

Bought a new Iphone 17 pro, downloaded the public mobile app and logged in but the app states its unable to use the sim with this device, i tried to reset the network settings, tried to find an option in the cellular settings, i did a hard restart, a...

replacement eSIM

My existing Public Mobile account is stuck on “Resume Activation”.I am an existing customer and I only need to replace my eSIM because I changed to a new iPhone.I cannot access Account → Purchase SIM Card in the app.Please remove the incomplete activ...

Subscription Honour

So I have a $35 which gives me 50 gigs of data in CAN-US-MEX and 500 international minutes. However I found a plan that gives 75 gigs and 1000 international minutes for the same price on their website. In the app it won’t let me select this plan thou...

Invalid Phone Number

I got the error at Step 5 of 6: Setup Number. Invalid Phone Number Please help

sos

My iPhone shows SOS only with my Public Mobile eSIM. The eSIM is installed and enabled, my correct phone number is displayed, Network Selection is Automatic, Cellular Data and Default Voice Line are set to Public Mobile. I have restarted the phone, u...

"No Connection" Issue

Phone won't connect to mobile network while at home. Account is in good standing. This happened about a year ago as well as it was an issue with the nearest Bell tower. It looks weeks but was eventually resolved. I don't know how I got a hold of the ...

not getting texts from iphones

since i changed to public mobile, i don't seem to be getting texts from iphones. i can get phone calls but not texts. i went into manage settings and reset my network settings, then restarted the phone, still no luck. i am a tech tard, unless it's sp...

Request to check and reactivate my cancelled phone number

Hello CS_Agent team,My Public Mobile account and phone number were cancelled/suspended after I was away for a while.I would like to reactivate and continue using my previous phone number (preferably switching to an eSIM if possible).Previous phone nu...

Street Address Not Found

I think this requires a ticket, but haven't found that link yet.When entering my street address to set up a credit card, it is not found below the text box, so there is nothing to select.Thanks for any help.

I made a payment and my phone is still not working

My payment method is refused

My credit cards are not accepted. What am I doing wrong? 

Phone number transfer from Zoom to Public Mobile

I am trying to transfer my phone number from Zoom to Public Mobile and I am receiving the response in the app that a valid Canadian number is required. However, this is a Canadian number I’m trying to transfer to Public Mobile.

number transfer

complete  transfer fails..have included previous account no. and temp contact number 

Help

Hey.. my friend switched over to public..  she can make calls but not receive calls? Please help 

email address

How do you change your email address?

Esim not installed

I just signed up for an account and opted for an esim. I am getting an error that says esim cannot be installed no matter what I do. I have checked my emails and I have not received an activation email either. Any suggestions or help?

CAN'T ACCESS MESSAGE FROM PM

Cant access message from PM when i click on view messge all that displays is yesterday's chat

No service

My service has been cut off. I am a senior.  No phone. No texts. I cannot log into the app

Adding a second phone line to my existing account

In a previous ticket, I was planning to close my account, but after doing research, I decided to stay with Public Mobile and instead transfer another phone number to my existing account. This means I will have two phone numbers on the same account.Ho...

Esim not working

My eSim and data is not working even though I paid for it, and I didn’t get a QR code. What should I do?

Only 4G in 5G area

I live in Kitchener Waterloo, a 5G coverage area. But since July 2026, my phone shows I am only using a 4G connection. I have checked with my wife's sim card and make sure my phone is compatible with 5G network with Telus. Please perform a technical ...

Please help unlock my phone

Hi, I am trying to get Nomad esim but I cannot due to possibly my phone is locked. It's Samsung Galaxy A525G IMEI #########. I have a flight to Philippines tomorrow, hopefully I can have someone check-it out and unlock my phone if its locked and kind...

HELP! Transfer number failed

Original provider is FIZZ, the account of FIZZ is an eight-digital number, so I put 0000 in front of it, but it's not that simple …

--How to remove credit card

How to remove my credit card? Thanks a lot!