Public Mobile Community

Activated

How would I know that I purchased e sim?

Disable phone bill when traveling abroad

Hi i m planning to travel abroad for 2 months. Can i pause my subscription for these 2 months n continue it once i m back? What is the process for it?

$10 Credit

When I switched to Public Mobile, I was referred from my friend. I put $10 referral code but it hasn't showed up yet. Did I do it correctly? It has been only a day after my activation.

3G Shutdown: Samsung Galaxy S10e showing not compatible

Hello,I understand that my phone's hardware is actually compatible. See statement below:Even though the Samsung Galaxy S10e is hardware capable for VoLTE, some carriers require specific firmware or must explicitly "certify" the exact model on their ...

Outgoing Texts Failing to Send

For a few weeks now, over half of my outgoing texts are not sending. I get a message that says "Not Sent. Check Options" and the options are to resend or delete. If I try to resend, it will generally still not resend, although occasionally does go th...

URGENT : Perte d'accès courriel / Ligne coupée

Hi my account has been placed on hold due to unmade payment,however I lost access to the email linked to my account.I cannot login or talk to an agent due to that.Please link my account this email: **@**number is :###-###-#### i have the exclusive 25...

I can’t receive calls

I can’t receive incoming calls today. I can make calls and send and receive texts but unable to receive calls. I’ve been a user for a couple of months and haven’t experienced this before. The only thing that has changed is last night my iPhone upd...

Password change

You forget pass word, you change password after confirmation. Your password is changed you sign in , mark your phone this is trusted device, but it wants to send you a code to verify it is you again, instead it sends you an email that says if it is n...

Resolved! UberEats app not working at Costco

Couldn’t scan or add items while doing Shop and Deliver at Costco inspite of having 3 bars and 5G on top right

New plan for my grandson

We’ve run into an issue. His history shows outgoing calls to a number that is actually a number to call for voice mails. He hasn’t made these calls. looking at his phone it shows his phone number and a “primary” number that is a Fido number. Could...

Resolved! Getting a new phone for the 3g shutdown

I was getting the 3g shutdown texts stating my phone isn't compatible and I would need to upgrade. I've since gotten a new phone, the Galaxy S26, but I still get texts stating "our records show your current device isn't compatible with our upgraded n...

Resolved! 3G Network Retiring Notice on 4G Phone

Since earlier this year (2026), I've been getting texts from Public Mobile advising me of the retirement for the 3G network that will be taking place on March 1st, 2027. At first, I was wondering why I was getting these notices as my phone is 4G. U...

Can not add my phone # to the eversafe id

Hi i can not add my mobile # to my eversafe id i got the following errr —it has been used. Did anyone know how to fix this? Thanks

i purchased a wrong monthly data add ons, can u help to reverse the transaction?

i purchased a wrong monthly data add ons, can anyone know how to get a refund?

Service getting worse

Have you guys noticed a drop in service quality over the past two months? And what about the increasing number of messages encouraging us to switch to Koodo or Telus?I switched from Telus to Public Mobile a few years ago because I could no longer ge...

Service

Network service down all day

5b1 message

I keep getting a 5b1 message when I dial a 1-866 number

Resolved! Esim

So I am buying a new phone that takes a eSIM does public mobile charge for that and how do I change it over appreciate any help Thanks

Resolved! Issues with voice calls

Anyone else experiencing with inbound and outbound calls? It's saying unable to complete calls and when someone calls me and I answer it hangs up immediately or the get a message saying my number isn't in service yet my bill is on autopay and isnt du...

Lost phone

So I’d lost the phone that my sim was on. I also got a new cc but forgot it was on this account. Updated payment method but it keeps saying payment failed. Everything in relation to the card is the same including address and name.I’m trying to also g...

Upload and download speeds

How can this supposed 5G network have such ridiculously slow speeds?Youtube videos keep buffering, web pages stall when loading. I continually have to toggle in and out of airplane mode to get things going again.Last speed test was under 2 mbps downl...

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Public Mobile’s Koodo migration offers are a scam and an absolute insult to our intelligence

Is anyone else absolutely sick of Telus spamming our inboxes trying to trick us into ruining our phone plans? I keep getting these pathetic "exclusive migration offers" begging me to switch from Public Mobile over to Koodo, and it is a total joke. Th...

Service

Voice mail stopped sending me alerts. So I never know I have messages. Any suggestions? Notifications are turned on.

Payment method expired. How to resume?

My credit on file was lost and I had to wait for the new credit arrived. While waiting, it happened to be my end of billing cycle. My subscription was on hold. What should I do to resume the service after I update my new credit card info?

Re: Pay bill

I log into my account and which tabs do I click to get to take money off my visa debit?

Active SIM card for others

My fried has bough iphone in china with iCloud account location is China, unable to dowload public mobile app on his iphone, I help him using web to registed his physical SIM card and paid for his choices plan. Now can I put his SIM card to his phon...

Change a plan

Hello there! I have a plan with 40$/month with 60Gb of data. But today I don't need a lot of data because I'm working from home. I would like to switch to a subscription 30$/month with 35GB. In my account, I don't have any options to find this plan, ...

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