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I recently ported my number from Public Mobile to Chatr. My old Public Mobile service is no longer working, and my Chatr service shows SOS. I believe my number port is incomplete. I want back the public mobile number
Keep showing me that my eSIM was unable to activate (I tried to scan the QR code)I checked my phone version and EID, they're all good. Can't find where is the problem.
Bought a new Iphone 17 pro, downloaded the public mobile app and logged in but the app states its unable to use the sim with this device, i tried to reset the network settings, tried to find an option in the cellular settings, i did a hard restart, a...
My existing Public Mobile account is stuck on “Resume Activation”.I am an existing customer and I only need to replace my eSIM because I changed to a new iPhone.I cannot access Account → Purchase SIM Card in the app.Please remove the incomplete activ...
So I have a $35 which gives me 50 gigs of data in CAN-US-MEX and 500 international minutes. However I found a plan that gives 75 gigs and 1000 international minutes for the same price on their website. In the app it won’t let me select this plan thou...
I have been paying for a 5G subscription for some time, but am still at 15mbps when testing. I've done some troubleshooting, and Gemini has recommended I get someone to manually 're-provision the data speed profile on my line' to get full 5G speed. C...
My iPhone shows SOS only with my Public Mobile eSIM. The eSIM is installed and enabled, my correct phone number is displayed, Network Selection is Automatic, Cellular Data and Default Voice Line are set to Public Mobile. I have restarted the phone, u...
Phone won't connect to mobile network while at home. Account is in good standing. This happened about a year ago as well as it was an issue with the nearest Bell tower. It looks weeks but was eventually resolved. I don't know how I got a hold of the ...
since i changed to public mobile, i don't seem to be getting texts from iphones. i can get phone calls but not texts. i went into manage settings and reset my network settings, then restarted the phone, still no luck. i am a tech tard, unless it's sp...
Hello CS_Agent team,My Public Mobile account and phone number were cancelled/suspended after I was away for a while.I would like to reactivate and continue using my previous phone number (preferably switching to an eSIM if possible).Previous phone nu...
I think this requires a ticket, but haven't found that link yet.When entering my street address to set up a credit card, it is not found below the text box, so there is nothing to select.Thanks for any help.
New customer, signed up for a plan yesterday (e-sim). Transfer from Telus appeared to work (as per Public app, my phone number is showing on my account), however I can’t call/text/use data. I have tried resetting my phone twice. The line is showing a...
I am trying to transfer my phone number from Zoom to Public Mobile and I am receiving the response in the app that a valid Canadian number is required. However, this is a Canadian number I’m trying to transfer to Public Mobile.
I just signed up for an account and opted for an esim. I am getting an error that says esim cannot be installed no matter what I do. I have checked my emails and I have not received an activation email either. Any suggestions or help?
In a previous ticket, I was planning to close my account, but after doing research, I decided to stay with Public Mobile and instead transfer another phone number to my existing account. This means I will have two phone numbers on the same account.Ho...
I live in Kitchener Waterloo, a 5G coverage area. But since July 2026, my phone shows I am only using a 4G connection. I have checked with my wife's sim card and make sure my phone is compatible with 5G network with Telus. Please perform a technical ...
Hi, I am trying to get Nomad esim but I cannot due to possibly my phone is locked. It's Samsung Galaxy A525G IMEI #########. I have a flight to Philippines tomorrow, hopefully I can have someone check-it out and unlock my phone if its locked and kind...
Asking for a friend whose public mobile account is on hold. He put it on hold for 90 days and left the country. He will be getting back to Canada after the 90 days expire. He could not reactivate his phone while abroad because public mobile does not ...