Public Mobile Community

How to redeem for automatic payment

my plan is automatic payment monthly, how do I redeem the points for payment as I have never processed the monthly payment?

Pm keep substrate 100 mb to my data that I did not use

Why pm is substrate 100 mb to my data that I did use, very annoying? Is anyone having this problem?It’s be happening for months, the next day I check and it’s correct. A few day later, the 100 data is again substrate that I did not used.It seems that...

Resolved! eSIM Paid Multiple Times but Still “No Service” on iPad Pro 13-inch M5 – Tickets Keep Closing Withou

Hi everyone,I’m having an ongoing issue activating Public Mobile service on my iPad Pro 13-inch M5.My Public Mobile account is active, but the iPad continues to show “No Service.”I have already paid for the eSIM multiple times. My payment/account his...

eSim download not a QR code?

Requested eSim on my existing phone, thinking I would get a QR code to install it on my new phone. It just over wrote the existing eSim. How do I avoid the $5 charge on my second attempt?

Accidentally changed number

Had a number with Public. Accidentally changed number. Want old one back, is it possible to get back? It was with Public

New Phone

My existing phone has a sim card. I have a new phone that needs an esim. How do I make the switch.

Data not working

My subscription renewed 2 days ago. Calls work when not on wifi but nothing else does. Ive reset the mobile and wifi settings, verified my apn. Please do a data network profile reset

Call from a blocked number

How do I get the number of a blocked caller?

Line not working good

When I'm line with someone line is scratchy and hard to hear.647-656-9120Raymonde

Unable to add mastercard

Hi i am.unable to add a new master card to make a payment to resume services. Can anyone check my account? Thanks

URGENT – Cannot access account / suspended service / 2FA unavailable

My child's Public Mobile service has been suspended because the automatic payment failed when my credit card was temporarily locked.I need to update the payment method and reactivate the service, but I cannot access the account. The suspended phone i...

Credit Card Validation Failed

I'm trying to subscribe to public mobile now, I have a CIBC Visa debit card and I'm trying to pay with it. I tried it on the website and in the app. But all I see is "Credit Card Validation failed. Please try again later.". What can I do?

Phone number

When will my original phone number be okay to use? Been a while with a temporary one

4G Phone upgrade for 5G network

I called Telus support (to see if my non-certified 4G calling phone which has worked with 4G calling on PM for the last 2 years could be certified).I learned, to my surprise, that the next non-compatibility issue will for 4G phones that are not compa...

EverSafe Manage Login Error

Hello, I recently changed my phone number and am trying to update it on my Public Mobile dashboard. However, when I enter my new number, I receive the error: "An existing EverSafe ID already exists with this phone number."It seems the previous owner...

Android phone can't receive pictures from iPhone

When a friend sends me a picture from his iPhone it just shows "click to download" and when I look in my photos is a broken photo icon.Rcs is enabled on both phones, checked APN settings, cleared Google messages cache, and data, even uninstalled mess...

Credit card

How can I change my credit card

- Make a payment manually

What is the link?

Refund Request

It appears that I have been charged twice for my account. The plan costs $35, and I was charged $39.02 (including tax) on two separate occasions(Sep.10,2026).Please refund the first charge.

I d like to buy publics e sim..

I d just bought publics e sim... will it over ride public's physical sim I have?I have not activated it yet

Payment

My mom paid my bill last month to help me and now her card was charged for this month can you please send her money back and take her card off my account be cause I can't find it

Super frustrating

How do i report my phone lost (no e-sim) and chatbox is NOT working already 2 weeks i have been waiting and trying to get through and no solution found. i need to cancel it how do i do that?Please if someone can please help. TIA

Resolved! s26 esim

I have paid for a esim but I have yet to recieve a qr code I can scan, I keep getting told that I need to download the app but I am unable to do that as I am stuck on my s26, I am looking form some support from public please and thank you

Canada to Europe Calling

Which Data add on will work to call Europe from Canada? Thanks

Cancel subscription

Trying to cancel my subscription but just getting turned around and around without any success! Hopelessly bad page and poor service!

New account

I am a new member. I have tried to port my number from Bell. Been 8hrs now.I noticed the name on my Bell account is Mrs. Catherine and I signed up with Public Mobile as Cathy. Can I change my name on Public Mobile to mat h my Bell account so the port...

How to activate new device

Cannot receive two step verification code, because by Old phone is in operable. is there a way I can add my eSIM to my new device

Re: Esim transfer to new phone ?

Only option is to purchase a physical sim card, that I can see

Re: Human Agent

Hi there, I am a new customer trying to activate an eSIM. Both my international card and Canadian Mastercard debit card are being rejected by the app's initial credit card validation gate. I have already purchased a Public Mobile payment voucher from...

no data

hello i have no data when i leave my house

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