Community

Past bills needed :)

Hi there, I recently had my number ported out but realized that I need my bill from Jan-August 2026. Are you able to attach a PDF in an email to my email address of those bills? I have my account number.

change to a lower price subscription

how to do it? to change my plan to a lower price one? it looks like i can only change to a higher price plan, and can't go back to my original lower price plan

Price Match

Hi, I see Freedom Mobile has a 5G 15GB plan for $25 (with auto-pay set up). Will you price match this offer? 

Koodoo offer

I was offered a deal to get disney, Netflix and Amazon prime,  do I  have to give up my public mobile and go with koodoo for this to apply

No reception

I just switched to PM l am getting no signal strength 1 bar 

number keeps asking for top [p on 35GB card.

I moved my number from telus, data works but voice says to top it up. Please fix my stuck port i only used  1.93 gb of 35gb

can t i use my phone in republic domincaine

Unable to complete eSIM activation, no support access, requesting refund

I purchased a Public Mobile subscription but was never able to complete activation. I did not receive the activation email containing the eSIM QR code, so I could not install the eSIM. When I reached out via chat, I was told the app was required to c...

Weird data usage info

I use a 1gb plan. It's usually more than enough.For two months now I get warnings that I am at 85% or more.I bought an extra 5gb knowing I was travelling. Today I used data to use Google lens on some photos. I got a message that I have use 500+mb!!! ...

Cancel new subscription

We just received the SIM cards for our two phones, but we have changed our mind.   We do not wish to activate with Public Mobile.   How do we cancel?

Top Contributors – August 2026

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Dropped calls

I am consistently experiencing dropped calls when I am chatting with someone for more than several minutes. What is happening this needs to be resolved somehow!

Lost phone and login

My father lost his phone and has no access to his login or email , how can I help him get back into his account

Wrong cell phone number linked to my account

Hello,I am trying to log into my account via app, however the number linked to it is not mine, which means I cannot get the code. Please help fix it. Thanks!

Public Mobile possibly letting through scam texts without an attached phone number

I've been getting what are presumably fake verification codes from an account called "Google", but without an associated phone number attached to it (possibly using an email-to-SMS gateway message?). I'm trying to ascertain whether the originating se...

Need help connecting with CS_Agent for account access issue

Hello, I am unable to access my Self-Serve account and cannot receive SMS verification codes. I need assistance from a CS_Agent to secure my account and regain access. Please send me a private message. Thank you!  

data use includes...

My account says that I have used half o my data alredy less than a week into this billing period.  What am I doing that uses data?

Re: Porting number from Public Mobile to Lucky Mobile

is there any update on this?where you able to port from public mobile to lucky?

Message supports

Why can’t I start a chance? It keep saying unavailable

Payment page

Need help with this agaib

Activation not completed

Hi, I am trying to transfer my current phone number from rogers to public mobile service but it shows activation not complete at the moment. Can you help resolve this

Please help!!!

I am new to Canada. I am trying to purchase a plan with Public mobile and there is no way they can help me activate my plan. I always get this: "credit card card validation failed" I am using a visa card from TD Bank. Please anyone here help. custome...

Lost phone

Good evening,I lost my phone, but will be getting a new one tomorrow.  What information do I need to register it and get an Esim card?

can't log in to update my credit card

Any ideas why I can't get logged in to update my credit card information or see my active subscription plan. Thanks, Lee

how long does it take for SIM card to arrive?

How long does it take for my Public Sim Card to arrive?