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Phone said emergency calls only

Phone said emergency calls only

Renewal plan disappeared

Hello, I was confirmed to change my plan to the $36 plan with 500 international minutes free and be active on Dec 28. But now this plan does not show up in my account. If I have to re-pick a new plan again, the $35 or $36 plan do not show 500 minutes...

Text

I have problem sending most of my text since 2 days now

Purchased esim online for dual sim phone. How do I assign second number?

Having major issues. I ordered a esim online in hopes of utilizing my dual sim phone. It didn't promp me to choose a phone number for the second sim.. they both show up as the same phone number.  How do I assign a phone number for the second (esim) ?...

My previoius unused Add-ons (data and international calls) disappeared!!! Help!

Hi there,On Black Friday, I was planning to switch my subscription to a plan with more data. However, when I logged into my account, I noticed I had several add-ons previously provided by Public Mobile promotions (including 75GB of data and 100 minut...

Texting

HiI have Canada/USA planNot able to send anything except text no picture not even a 800kb picture what wrongThanks for helping me 

Data service outage

Is there a  service outage in Surrey BC. No data connection.

help with an agent

hello I wanted help from an agent

Confusing Plan Upgrade

Hi Everyone,I would like to change my plan to what I believe is a better option. When I click the plan, the information becomes confusing. I currently have 120/90 day plan that includes 12GB over the 3 months. I would like to change to 30.00 /Month p...

No service

Why did service to my phone 778-xxx-xxxx stop, and account information is no longer available?

Help with setting up sim

Hi! I believe I let my last account expire and have struggled to get my number ported for several days. PM is showing my current number as the one I wanted to port, but I’m not able to make calls or receive texts, or even use data. The temporary numb...

Fido to PM Transfer eSim

Hi,I initiated my transfer over 3 hours ago and my eSIM has been setup. I am able to make outbound calls and can access the cellular data. Can not make send or receive any text and no incoming calls. Can someone please help with my number transfer. I...

SIM ACTIVATION ISSUE

Hi,I have a new SIM I purchased a while ago and activated for my kid's phone. We subscribed for 2 months but didn't use it afterwards. I'm trying to get it back on now and I keep getting an "Invalid Sim" response when I enter the sim card numbers for...

Locked out of account, posts for assistance being deleted

Not helping this matter.

Do all PM plans come with calling features?

I notice the currently available plans don’t all list calling features. I’m specifically wondering if the 4G $25 per month comes with calling features (call display, voicemail, call waiting etc.). I would assume all plans come with these features but...

International mins

I have got 300 international mins add on call but when I try to make a phone call internationally it says can't be made

can i recover my old number after i accidently ported another number onto my acount ?

Sim card not working in tablet

I was gifted a samsung galaxy a7 lite tablet for my daughter. It was previously on the telus network.I purchased a public mobile sim for it, and activated the sim to the account. The account is active.It does not connect to the public mobile network....

Request for iphone iOS 18 users: RCS related

Can iphone users who use RCS do me a favor, I'm trying to figure out if the problem is my phone or with PublicMobile service. edit: I'm using an iphone 15Pro.When you have RCS enabled and are texting someone who uses Android and also has RCS enabled,...

overpaying

I accidently paid twice and would like to get that second payment returned to me.  How?

Cancelled Plan Within 17 Hours (Under Trial Period)

I joined Public Mobile around 10 PM on 12/2, but the next day, I received a call from the Koodo Retention Department offering a plan that suited me better, so I decided to switch back. During the call, the Koodo agent had access to the trial period p...

Please help me !!

I'm trying to transfer my husbands number to public mobile from rogers  . Came as far as downloading app and says i am ready for step # 3 but it doesnt accept the number i enter  it says its invalid. i entered my nuber as the alternate number and now...

No service

Plan expired on the 5th though I had autopay set up. Realized today and made a payment though still no service. Tried suspending and resuming, airplane mode and restarting phone but nothing worked

Activate new acct

I am trying to complete step 3. I downloaded the app and tried to log in but can't get a log in screen, only a white page. 

Account

I entered the wrong option while setting up account, I have an ESIM and requested a SIM card. I can’t get past that point of setting up account. As well I require assistance on setting up the rest of my account and I require a phone number for my mob...

Sms not working bur data and calling do!

Like the title says, did the port, number can call out and in and data works but sms and i message dont!

inability to make or receive calls on 3G starting Wednesday

So starting Wednesday, I've been unable to connect to 3G and thus can't make or receive calls. Data and texts work, but my phone isn't VOLTE capable so I can't make calls without the 3g connection. I tried my sim in another phone that is VOLTE capabl...

No access to my text or email

How do I gain access to my account if I lost my phone AND access to my email..  now I can't get my 2 step verification code. I want to transfer my number but I can't without access to my text or my account! HELP!!!