Community

Account number

Account number 

How to Switching to koodo

how to switch to koodo 

Payment

PM Needs to have some cheaper plans for those who aren't as tech savy

The cheapest $35 for Canada-Wide or Can-Mex-US is a bit up there for those who are not too tech savy They should have a 4G Talk and Txt Only Or a 5G Can-Only for $30

My phone won't send or receive calls today

Sometimes I get a bar and sometimes there is no network, I live close to 401 and dvp anyone else have this issue today?

Data Not working please help..

I signed up a month ago and my data has only worked outside of wifi for 1-2 days and this was after resetting the network settings.I've reset network settings since, and data isn't working. I also tried to change the APN on my iphone 11, and my phone...

I need to change the credit card on file.

New phone number

Hi,I do not have a cell number. How do I get one?

lost phone

I think I lost my cell phone.  Is there a way to see if my public mobile number has been used?

Why can’t I start a chat

Why am I never able to start a chat.  It always says something went wrong.  How do I contact Public Mobile? I change my number but it’s never been changed on the app and it keeps sending notifications to my old cell number.   this is beyond frustrati...

Why am I being asked to complete activation when I already have an account?

I cannot sign in to update my credit card and it is asking me ot activate my account when I already have one. 

Moto g play 2024

New March 2027 switch over list moto g play isn’t compatible.

Open a Ticket

Privacy Officer advised to post this here for the closed account and inactivated number of 604 xxx5245 for M. GH. Ticker number and spacial attention is needed. 

Cell number went lost after 14 years by Public Mobile

I have been having my number for 14 years. My account recently is closed by Public and my number is not now active. The Privacy office did not help. My number 604 xxx 5234 and user was [email protected]. please don't recommend public to peop...

Create a ticket

The email I used to sign-up/sign-in is no longer active so I need to change my email so I can login to my account.  There is no way to actually do this. HELP!The email that is associated with my account is ****@***Email: I can be reached at is ****@*...

final payment

How do I get my final payment receipt for an inactive account, when the help chatbot says to come here, and click on a chatbot...and there is no chatbot?

Phone needs paying for , my credit card was frozen but have your phone card to pay

Help me find where to enter your phone card payment to my acct

Account

I just signed up with public mobile,  I am not satisfied, how can I cancel 

Plan

I signed up my plan has to be $30 after discount 

Switching to koodo

I'm thinking about switching to koodo for the 40 dollars per month 150gm plan. It looks fairly straight forward but it would appear that it move me onto an esim. I don't mind signing up using the esim option but I would like them to mail me out a phy...

Cant make any 800 calls and my messages are failing (SMS)

Im in US and I have a data plan for the US.  I'm unable to make any 1800 calls and my SMS messages are failing.Im on T-Mobile. I have turned my iphone on and off and no change.   

Roaming add on

I paid for a roaming add on as I was having issues with data even though I have a Canada, US, Mexico plan. I want to know if I can get the payment for the add on credited back to my account and have the add on cancelled? 

Stollen phone

Hi,My sons phone was stollen last night and he longer has access to the email used to set upp phone.  Thus, no way to get code.  How can i cancel account?

I ordered another sim card, am I safe to assume that it will be another number?

URGENT: MY INCOMING TRANSFERRED NUMBER DELETED MY PREVIOUS PUBLIC MOBILE NUMBER! I NEED IT BACK!

In a previous ticket, I was planning to close my account, but after doing research, I decided to stay with Public Mobile and instead transfer another phone number to my existing account. This meant that I would have two phone numbers on the same acco...

Help! Porting.

Hello, very frustrated new customer here. Trying to port my number from Koodo. No bill owing, I've gone through all the steps. I should be able to port just fine. I'm unable to get any kind of help doing this as when I try to port through the website...

Looking to suspend my services

Hi I am looking to suspend my services for next 60-70 days......as I am travelling outside the country this weekend if you have roaming available that would be great

ACCOUNT LOGIN

Hello,  The email that I had used for my account has expired and is no longer accessible.  My phone is now active after buying a voucher but I need to get into my account to change the email and the credit card information.  How do I do that?

How can I down grade my cell phone plan

Good morning, I was wondering how I can down grade my cell phone plan so that I can save some money off my monthly cell phone payments.  I am only given the option for cell phone plans that are equal to what I am currently paying or greater.