Community

No incoming or outgoing calls

Seems that I’m unable to receive or place calls today, 12:52pm, November 5/2026. Public, what’s going on?. 

I cannot get or or call out from my phone. Are there known issues?

Cannot make phone call

I am in Sudbury ON. I can’t make phone calls to other people, but I can receive calls from other people. Is it my phone problem, or Public Mobile system issue? I  called out the same number by a ground line and it worked so I am sure thh by e other s...

Outgoing calls

Hello,  I cannot make outgoing calls. I am in New Brunswick.How to fix it? Please respond. Thank you 

lost phone

I’ve lost my phone and would like to report it missing to stop any payments linked to my account. I can’t sign in because I don’t remember which email address I used, and my phone number isn’t helping me access the account.How can I find the account ...

Voicemail

Tried setting up voicemail was told to turn airplane mode on and off did that now phone just disconnects

App not available

The PM app is not available in my region. Can I have a QR code to install my esim please?

I am unable to access voicemail

Is the service down? I've tried rebooting my phone, pressing "1", dialing with my 10-digit number and 647-584-4001. Each time it rings 5-10 times and then just hangs up. Any suggestions? 

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Payment

Can't access voice mail

Is the voice mail system down. I have a notification of a voice mail but when I try to access my voice mail I get a nessage saying cannot connect. Is anyone else having this problem  Thanks Lisa

I need to contact CS_Agent regarding my account. Unable to submit ticket. Please help.

Transfer number to rogers

Having trouble transferring my public mobile number to Rogers, any help would be appreciated 

.NETWORK Not registered

Me too all of a sudden! 

Points rewards

If my point is less than 20, can I buy some points? 

NOT REGISTERED ON NETWORK

Can't make or receive calls. Phone says emergency calls only and gives the message "not registered on network". I reloaded the SIM, restarted the phone, but still doesn't work.

Message from public mobile

I have used 100% data got a message from Public mobile. When i checked the account i have enough data to used.

10 Years with Public

Well, today marks 10 years of service with Public Mobile!!  Overall, it has been a great experience with very few issues.  The only issue I have seemed to have run into was in the early days of roaming; when the add-on expired, it would disable texti...

data

I am supposed to get a message from public mobile if I exceed my data plan 

esim purchase how to install

 pais for esim iphone 17 didnt gove instwll option or qr code or email

call

I am not able to make calls or receive them

High Speed’ data limit?

I just got the same message - used 75% of my high speed data.  Which was followed a few minutes later with another message saying I've used 100% of my high speed data.  I just checked my account and I've only used 0.52GB of my 25 GB and 0GB in both m...

Charges for 3G

Why am I being charged a 30-day 3G usage price increase of $5/month when my phone has 4G and 5G capabilities? This seems like a mistake and will need to be refunded!-customer

3 g network

Why does my cell phone convert back to the 3 g network sometimes instead of staying of 5 g?  When it does this, I cannot use my phone, other than for calling.

Fraudulent Charge

My credit card information was stolen and I received a Public Mobile charge on my credit card account dated to Oct 30th. I don't even have a subscription to Public Mobile and never heard of them before. I have tried to get help through the chatbox, a...

Payment declined

I switched my bank to wealthsimple. As I was waiting for my physical Visa card from them, they give you a separate exp date and cvv on the digital card in my Apple wallet. I forgot to update the payment with the new expiry and cvv numbers and payment...

how do i set up my new esim?

Password

I notice trying to change password at time you get an email, then public mobile sends a code to same email if you are on the phone, and try to get the code, you no longer can enter code in email you just got off of, so I suggest public mobile to send...