Community

eSIM SOS

I subscribed for over 3 hours but sim still showing SOS. It's am eSIM, what can I do? 

Buffering... Lagging

I contacted support for another issue, and asked why this last month my phone has been buffering/lagging. They ignored me twice, so I thought I'd come to the community. Absolutely, my cell lags from time to time. But this last month, there has been a...

Billing Due Date

I understood that billing would be the same day each month. Typical 30 days. After being a dedicated, loyal customer this month the due date was 3 days earlier for the first time. At least that I've noticed. Why would that be ?

Lost phone

I lost my phone and am locked out of doing a free eSIM-to-eSIM swap because the 2FA system keeps trying to text verification codes to my missing phone. The messaging center and ticket system are giving me errors. Can a moderator please send me a priv...

Credit Refund

I've had the worst day dealing with Public Mobile today since 6:30am. 臘‍梁路‍My question to the community is.. in the end my account was over paid in error. Now they are telling me I'll have to wait up to 20 days for the refund. The $60cr is a huge amo...

Charges after cancellation

I got charged for 8 months after canceling my account and now Public does not want to reimburse me.

Travelling to US using Canada-US-Mexico plan

Hi Folks,I will be in US for about 2 to 3 months. During this time, can I still use the Canada-US-Mexico plan? Most of the calls and data will be in US for about 3 months.Thanks

No access to my account

Hi there, I am trying to update my credit card information (new card) but i don't have access to my account.1- I can access the login page where i put in the email and password,2- the system sends a 6 digit code, I enter the code than after that,3- n...

Credit Card Issue

Howdy!I am trying to link my Wealthsimple cardto my account (as they have made the change from Mastercard to Visa) but every time I’ve entered it, it keeps coming up saying “credit card not accepted.” It’s a bit frustrating as it was working perfectl...

Phone was stolen/ lost access to number

Hi, my phone was stolen July 31st of this year during a violent robbery. They took my passcode from me ass well and gained access to all of my accounts.I have been trying with the chat bot to get access back to my number so I can hopefully get throug...

How much is my balance left?

How does the Instant Top Up Payment work?

Please read the entire sentence before responding and please do not paste in a copy of the questions. Everybody here is presumably literate and can read the questions in this (and subsequent, if necessary) messages.There are a few problems with the I...

Re: Message: you have lost data connectivity because you left your home network...

I'm in the same situation having the same problem with my Samsung phone. I have a US/Canada plan, but I started receiving this same error message as soon as I landed in the States. I've tried removing my SIM card and re-inserting it, resetting my net...

Ticket System

Since cs_agent email has now been decommissioned what is best option to select to simply pass messages through for customer support?Also is there any way for more than 100 characters? That is way too short for even simple tasks (eg port requests, bil...

. Change of address

Not so. There is no Address available to change in the EverSafe ID area.

My port is stuck with an ESN/MEID

###-###-####IMEI ###############

URGENT – eSIM Activated but No Service (SOS) – TELUS Number Transfer

Hello,I activated my Public Mobile eSIM today and requested to transfer my existing TELUS number.My iPhone is showing SOS, and I have no cellular service. The Public Mobile eSIM is installed and enabled, but my phone is not detecting my physical TELU...

Want to re instead my phone which I cancelled for switching to koodo

Hi I Want to re instead my phone which I cancelled for switching to koodo, because they could not make this transfer,Please help urgentlySa

Need to change info to new account

I had an account, that I can't access because my yahoo email. was hacked into and yahoo deleted email account, there fore lost access to public mobile account to sign in andI did not get a chance to change my phone number to access. Now I have this a...

My calls are not coming in

I have been informed my calls are not coming through. What can I do. 

Request to Verify Deceased Account Holder’s Account and Outstanding Balance – Ashish Jha

My husband, Ashish Jha, has passed away. While reviewing his credit card transactions, I noticed payments to Public Mobile.I believe his phone number may have been ###-###-####,  but I am not certain. His credit card is now frozen, and I would like t...

Another VoLTE Compatibility Question...

Hey everyone,So I have been using a Nothing Phone 1 for the last 4+ years on Public Mobile. VoLTE works, I have had no issues with compatibility. When I enter the IMEI of this phone into the compatibility checker, of course it says that it is not com...

Phone number transfer

3 days ago I transfered my number from ROGERS to Public mobile. the message I got the transfer was successful and I will be advised when the transfer has been completed. 3 DAYS AND NOT A WORD FROM PM. I HAVE BEEN BATTELING FOR 2 WEEKS TO GET THIS FAR...

Re: Can't send MMS/pictures on Nothing Phone 3

This is great. I know I'm Necroing an old thread but this was my exact issue... Weird that "reset to default" doesn't give correct settings for MMS. It was some random IP for the MMS proxy and port 80 for the default. 

I transferred from Telus to Public Mobility yesterday. I cannot make any phone calls.

Sim card arrival delay

Hey just wondering when my sim card should be delivered