Public Mobile Community

New eSIM

My phone broke and I’m trying to get an eSIM for my new phone. I’m logged into the app but can’t access “change my sim” under the account menu without 2FA to my phone number (which is on my broken phone). I sent a PM to an agent and they told me that...

Increased subscription

Why has my subscription increased to $30. I used to has a subscription of $23. I don’t need or use too much data. Please help to get my previous subscription back.

Resolved! SIM activated, unable to send or receive text messages still

I am in the same boat today. I came from Virgin plus postpaid. Every steps I did right there was no error message and all and still waiting after more than 8 hours. Both services are on currently.

Automatic outgoing voicemail

I want to have an automatic outgoing voicemail that does not use my voice, saying something to the effect of no one is available to take your call, please leave a message. How can I set this up??

plans and the numbers got messed up..I want to cancel any an

I 24hrs ago purchased 2 different subscriptions for 2 different numbers, all were successfully transferred over, however one number didn't work and the other one the number ended up on the wrong phone, I want to cancel all the auto pay and other subs...

Resolved! US roaming add-on credit or refund

Our US flight was cancelled Friday due to the airspace closure and we are not able to use our US roaming package. Are we able to cancel and receive a refund or credit due to extenuating circumstances?

Samsung s24 esim won't work?

I have tried to reset it the app code is right and I've done all the things you need to try its still locked and customer support is very tideous. Nothing is going right for me?

Data going in and out, but mostly out

My husband and I have both been experiencing difficulty with our data. Sometimes it works, but more often than not it's out. Sometimes comes back for a little while if we turn off and turn on our data, but otherwise we've been mainly on WIFI. Anyone ...

blocking feature

I want to cancel my call blocking

Resolved! Subscription Change

Recently I was offered an additional 5GB to my plan and I redeemed it. Will I lose the additional 5GB if I switch to a different plan?

I have an current plan at the sixth month of 24, but the system still remind me my plan has expired

Hi,I have an current plan at the sixth month of 24, however the system still remind me my plan has expired. Why? Could you help me out? thanks

Contact public mobile

Anyone know a phone number to talk to a person

Changing SIM cards on existing account without changing phone number

I've had issues with SIM for the past week--going to SOS, etc. I did reset it. This has happened on and off over the past year. But I would like to replace it now. I purchased a new SIM card a few months ago as I was having issues with my SIM on and ...

1-800 Numbers and 811 Not Connecting

I have tried to call 1-800 numbers and 811 (Alberta Health) from my phone a few times over the last couple days and my phone won’t connect, I get an error “this call cannot be connected” voice message instead. I restarted my phone and that didn’t wor...

Unable to cancel my account because of login issues

Got an account for my mother-in-law during the summer and when she arrived the UK in late September, she deleted the eSIM. That turned out to be a big mistake because we have been trying to login to the account to stop the recurring charges, but it k...

Data and connection issues

My family has been getting dropped and can’t send received or make any calls? Anyone else experiencing this? Getting frustrated with the level of service, just getting worse every month??

How do I find my puk number to unlock my sim after three failed sim pin attempts?

Please advise

3G to 5G Last Phone Purchase Considerations

Hello Public Mobile Community,I post this question after reading, stepping back to reflect as well as take care of other life's urgent matters, reading the PM Community's suggestions for the newer phones to support the 3G disconnection in March 2027 ...

SIM activated, unable to send or receive text messages still

I recently got my Public Mobile SIM activated and got my old number transferred from Fido. However, even after waiting the stated five hours I've been unable to send or receive text messages. It says I have data and that the messages are sending but ...

Payment

Guide me to payment area - change credit card

My 3 family member's public phone numbers were called and claimed regarding WeChat accounts

Hi, Today, my family members received calls from a hidden phone number between 11:00 a.m. and 1:30 p.m. The caller claimed that our WeChat account, which is registered with a Canadian phone number, would be charged a fee in Canada.I suspected it was ...

Re: 3G or 5G compatible for cellphone

Techno pov 6 pro 5g. WIll this be compatible and will it work with 5G

Issue with adding funds via card through my account

Hi, the button for adding funds by card is not active in my profile. It just says add funds by voucher. Can this be fixed?

Resolved! Account bug: System says I have no subscription or SIM card (10-year customer)

Hi everyone,I am experiencing a bug with my Public Mobile account. When I log in, the system acts as if I have no active subscription and no SIM card linked to my profile, which prevents me from accessing my account properly.This is definitely an err...

Need help, sim hacked? what do I do???

I had my accounts compromised. My bank account, everything. I'm still trying to get everything sorted out and recovered.I couldn't use my phone because it kept saying "Emergency Calls Only." At first I thought my SIM card was broken, so I got a new ...

US data and calls not working

Crossed into USA, had same plan for years which includes US. Nothing works. Roaming is on, tried selecting network manually, switched on and off, tried everything. Still no go. I have roamed with this same phone and plan before, but obvs not for a...

Unable to receive calls or text

So the problem started since I purchased Sim card basically since the beginning It works temporary when I remove the Sim card or rest the network ( although even that been failing at a time ) now I turn on airplane mode for a little to work for a sho...

Exclusive offer

My wife and I both have the same plan and I'm the one who pays for both accounts; she got a promo code for exclusive offer for extra 5GB/month and I did NOT. HOW FAIR IS IT???

two-factor authentication

Is there any alternative to a text message with an authentication code, to verify our identity when we are logging into Public Mobile?When one is outside North America, one cannot get text messages, so having another method of 2fA would be very helpf...

Data with travel

We have travelled to the US prior and never had issues but now my data is not working. What can I do to troubleshoot for this and fix the issue? we have the Can-US plan

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