Community

Active SIM card for others

My fried has bough iphone in china with iCloud account location is China, unable to dowload public mobile app on his iphone, I help him using web to registed his physical SIM card and paid for his  choices plan. Now can I put his SIM card to his phon...

Change a plan

Hello there! I have a plan with 40$/month with 60Gb of data. But today I don't need a lot of data because I'm working from home. I would like to switch to a subscription 30$/month with 35GB. In my account, I don't have any options to find this plan, ...

Re: Offer to switch to Koodo

I also received a promotional email today for a new Koodo plan with 50 GB for $30, but I don't see it when I log in on the website. I'm not sure if you successfully switched.

Is the Public Mobile Network

Do you know if the Public Mobile network and Frequency still the same as the Telus Network?Thanks 

-Im sorry. The number you dialed cannot be completed from your calling area.'

I can’t remove the SIM card because it’s an eSIM for Public Mobile on my phone

Refund

How do i unsubscribe?

BOTIM issues

Is anyone having issues using the BOTIM app to call using Public Mobile? I seem to have problems. When I am on wifi I dont have issues, but on Data with Public Mobile!

Transfering my Esim to my new device

Hi there, so I'm trying to transfer my ESim from my One Plus 11 to my One Plus 12.I tried going to transfer esim, scanned the QR code on my old device. But was told to contact my Public Mobile. Can I do it through the community too and are you able t...

Trying to upgrade my plan

I have the cheapest plan right now and want to get a plan with more data. I'm going round and round, signing in choosing the plan then it says I already have an account and it goes back to the plan I have, again and again. What am I doing wrong?

Card information

I am trying to sign up for a phone plan & the page for payment information won't accept any info in the required spaces for card # etc..

iOS: App down and can’t get new eSIM

I am having the same issue. Just bought the iPhone 18 pro max and the app opened in Maintanence mode... I tried deleting the app, reseting the phone and re-downloading with no success.

Only getting 2 bars of coverage

I am located in downtown Vancouver. I’ve had public mobile for years with no issues. Over the past month or two my coverage has suddenly dropped to 2-3 bars (more often at 2 bars) most of the time, making my calls drop or audio buffer on calls. I’ve ...

App down and can’t get new eSIM

I got a new iPhone yesterday and tried to get the new eSIM on it but when I try it takes me to the public mobile app which has been down for at least 24hrs. The app works on my old phone but not on my new one. Super frustrating to get in touch with c...

Payment

Can my payment date please be a manual one or the payment date changed to the first of month. My pension is never on the same date.

account was double charged

my credit card had been deducted twice on Sept 28

IOS app not working

Is anyone else having problems to use the app in the iOS devices?It shows the app is under maintenance mode since Saturday 

Incorrect 3G surcharge.

Last June, my wife got the usual notification about 3G shutdown.   She immediately bought a new phone, making sure it was on the whitelist and Volte compatible.   Every month, Public Mobile adds a $5. surcharge.  Every month we have to submit a servi...

Ported out of PM and still getting charged!

Hello,I successfully ported my number out on Sept 20. My PM account failed to close automatically because my credit card was wrongfully charged a full renewal fee on Oct 15.I can't log in to my PM account, and I can't send a private message to CS Age...

Mobile phone service

I'd like to know why Public Mobile keeps phoning my husband & I on our mobile phones when they know we don't have reliable cell service for sending & receiving texts and making & receiving phone calls.  I spent over a month earlier this year trying t...

Service shows SOS

My phone went into SOS mode. I checked my credit card and I have already paid for my monthly subscription, but the app glitched and asked me to select a new plan. I just received a 611 text saying a new PIN (9911) was successfully created, which I di...

can I cancel my number change?

I wanted to change my number and I realized it would mess up a bunch of my accounts that have my old number saved. Can I revert to my old number? Is that possible?

How to create a ticket

How do you create a ticket?

Will a 5G plan work on a regular LTE 4G phone does anyone know

Will a 5G plan work on a regular LTE 4G phone does anyone knowwill the 5G system just switch to 4G and work regularly. or will the service not work at all?Anyone know?

How do I get the $27 special that was sent to me on my phone

How do I get the special that was sent to me on my phoneI forgot to reply back by the Oct 19. Went to do it and something came up and forgot to do it yesterday. Is there somone that I can talk to to get installed. . It said to go to my account. What ...

Phone # being ported over

HelloI recently switched my phone from Public Mobile….. but in the process my e-sim was deleted and I cannot port my number over to Telus. Could you please assist with this process. Thank you,Knox 

Discount code

Referral Code sent to me not accepted when I try to subscribe 

Cannot make or receive calls, and can't send texts reliably.

First time I've seen this happen in 5 years, shows that I am connected and the bars are full, but I cannot make or receive calls reliably. Connection keeps going out. Same thing with texts. I don't know if this is a SIM issue or if it's a problem wit...

I'm un able to call 1-888 or 1-800 numbers