Community

Paib subscription...sim card was blocked got a new sim card how activate keep same phone number

Moto 15

Will a Moto 15 work on the public mobile network? You would think the latest release would!

Data Promo Code does not work

Posting this to let members know that the data promo code recently sent to paid subscribers does not work.  Too bad Public Mobile is wasting people's time in logging into their account only to find out it does not work.

Promotional Data being used instead of data plan

I have noticed that on my data usage, the promotional data that I have received has been used first instead of my data plan? can you tell me why that is being used first instead of my regualr data plan

Existing plan

I thought that my wife and I have a plan that enables us to have talk, text and data anywhere in North America?  I literally was just in Florida for one week and had data while driving to Florida but had issues texting friends and family even with us...

Incoming calls not connecting properly after porting from Koodo

Hi everyone,I’m having an issue with incoming calls on my Public Mobile line.When people try to call me, the connection is very inconsistent. Out of about 10 calls:- Around 7 don’t connect at all- 1 connect normally- 2 go straight to voicemailOutgoin...

.. is there no roaming plans for mexico

Can you choose the network or does it just default to one of them?

How do I cancel a deceased spouses cell phone plan?

Public Mobile app

Why am I  having difficulty downloading the app? I get this message. This Google account is not yet associated with a device. Please access the Play Store app on your device before installing apps

Ported 2 days ago – unable to receive incoming calls or texts

I cannot log into my account to open a support ticket because I am not receiving text messages for 2FA. Even when I select the option to receive the verification code by email, the system still requires a second code via text message after I enter th...

How can I contact customer support agent?

Can anyone please tell me how I can contact customer support agent? I am not able to send message to CS_Agent.

Cellular data stopped while roaming in US

My 35GB plan cellar data has failed since I arrived in US from Canada a few days ago.  I have no ability to communicate when I don’t have wifi and require cellular data, per my plan.  I am not past my maximum usage and my account is in good standing,...

Can't sign in

I think I'm done with this. I can't sign in it's been 55 minutes now. I know it's just a i there's no actual person to talk to. I can't submit a ticket I can't get signed in oh I've done it all don't even go there I've done everything. I am serious h...

35 GB data usage plan in USA

Helloi have a $35 USA roaming 75 gb plan that can be used in Canada, USA and Mexico. Unfortunately my data stopped after a while and now constantly getting messages from public mobile for roaming add on while travelling in the USA. It was working fin...

US Data roaming

I couldn’t get a data, talk, text US roaming plan to work after toggling roaming on etc.  Web pages and map apps wouldn’t come in - spinning only.  On iPhone SE went to Cellular and under SIMS , Primary, Voice and Data I changed from 5G auto to LTE. ...

Promo failure

Public Mobile: Data on us! We've added 5GB of bonus Canada-wide data per month for the next 16 months on your current plan. Log in to My Account, go to the Subscriptions & Add-ons tab, and enter promo code **** under 'New Promotional Code' to claim y...

QR CODE for new phone

Where can I find my QR code? Ai I can transfer my number to a new phone.

3rd $22.60 unrecognizable charge. Again.

Again, we have a third charge but we only have 2 phones on the plan.  $40.68 + $39.55.Please reverse the November 3rd charge of $22.60. Please reply direct to my email once this has been finalized.

credit card

The site will not let me enter credit card information to complete sign up

Going from IPhone to android phone

I have a public mobile plan with my iPhone. I am changing to an android phone and want to keep my same account and phone number. How do I do this?

Promo code

Can you please add my promo to my account? Public Mobile: Data on us! We've added 5GB of bonus Canada-wide data per month for the next 16 months on your current plan.Log in to My Account, go to the Subscriptions & Add-ons tab, and enter promo code PM...

accepted telus offer in-app, received 'unregistered esim' and immediate account disabled on public

I needed more data than the $35/50gb plan i had with public, so i accepted an offer from telus in the app, completed all the verification etc to setup telus account, received a screen that said i was being charged, two emails from telus saying welcom...

is there no roaming plans for mexico

Cannot make outgoing calls

I just signed up for Public Mobile and my data works but I cannot make outgoing phone calls. This is very concerning!!

Postponed plans

Hi I would like understand what means POSTPONED PLAN...Is it a plan taht we need to pay one month earler?Can we used credit card for this?Need understand more about this term...RegardsDaniel

Subscription cancelled, refund requested

In August of 2024 I left Canada and requested my subscription be cancelled. The payments were attached to a old debit card, and i have just found out that payments have continued to be taken for the cancelled subscription for the last 2 and a half ye...