Community

Koodo or tellus

Does anyone know which change of service is better koodoo or tellus due to changes on march 1st

Koodo or tellus

Hi has any one have seen some change to koodo or tellus and see whichbone is better.

My phone number/email has been stolen

Yesterday, various credit cards and emails seem to be hackedMy public mobile SIM is not working, and when I log in with my old account, it does not show any services, so whoever did it is using my SIM for messages OTP.Is there no way to contact PUBLI...

Calling

Whenever I call someone it does not make a ringing noise, it's just dead silence until the other person answers. I've tried so many things and can't figure out how to fix this. 

New eSIM not connecting to the network

I am so frustrated. I subscribed yesterday, and originally opted to transfer my number. However that is not possible as other provider suspended account. So I chose a new number in the pm app and got the confirmation for that. But service still doesn...

Can't use public Mobile in USA

I have Canada-US-Mexico plan but can't use mobile network in USA 

Account Hacked / Cant use phone

My acct is hacked, I have unauthorized chargeNeed account CLOSED, I will go somewhere else that provides realtime account serive

eSIM purchase issue

Hi everyone! I’m hoping someone who uses Public Mobile can help me.I recently purchased a new iPhone 18 Pro, which requires an eSIM. My previous phone is an iPhone 15 Pro, and I currently use a physical SIM card with Public Mobile.I want to transfer ...

ESim Purchase - Maintenance Error

I have the same issue

Recover deleted text messages

Where i can found my deleted messages from my phone a text message I sent to myself.

I can’t pay my subscription

Spouse referral

My spouse was added to public mobile few years got the discount for refferal and we both got 2 dollar off for prepaid online payments and later from last 3 years it stopped.please explain why?jas

Urgent - Not registered on Network

I was scammed with over 50 messages, and now my phone says Not Registered on Network.I need help immediately. I have tried rebooting 

Need new esim as old one is locked to previous carrier

Just got a new phone from Apple which uses esim. My old iPhone 11 used physical sim and when trying to setup it said that while my service is with public.  The sim is with virgin and call virgin.  I need a esim from virgin to setup my new iPhone 

monthly internet usage 1 GB vs 3 GB

Hi,My husband and I had the same basic plan (Canada wide unlimited talk with 1G internet usage). My husband plan has been automatically updated to 3G usage. Mine is still 1G. we pay the same. how to upgrade to 3Gplan?

Re: Got a new phone, trying to purchase a new eSIM on the appgetting disruption service notice OCT 3

I’ve got the same issue. I opened a ticket just over 2 hours ago but haven’t yet received a reply.  my specific issue was that I opened an account yesterday on an old phone to ensure coverage in my rural area before porting my number over, and it doe...

Monthly subscription renewal AGGRAVATION

I'm wondering if anyone else gets this lovely aggravation every month when it is time for your subscription to renew before the actual renewal happens they cut off your cellular data and phone connectivity. I need to use an alternate payment method a...

help with payment

Hello I m having some troubles getting a payment into my tangerine account to make a payment, because my phone is not accepting a security code so that I can get payment into account, and then renew plan. So at this point  will not be able to make a ...

Customer service

Hi,I've waited for a resolution since yesterday morning at 8:30am. An agent responded a few times with questions which I quickly replied to. Then hours went by until more questions. No actual assistance. I opened another ticket under my second public...

New ESim Purchase Maintenance Error

Has anyone been able to purchase an ESim recently? I keep getting a maintenance error Oct 3 to 4th but we are in the week of Oct 25th now. I cannot complete my cellular data for my new phone because of this error. 

Got a new phone, trying to purchase a new eSIM on the appgetting disruption service notice OCT 3 - 4

It’s oct 25. I am getting the service noticing disruption from oct 3 to oct 4 while trying to buy a new SIM card for a new phone I have purchased. How do I fix this? Since there’s no gd phone service line. I have tried a different wifi network, reins...

Why speed so slow?

Current time is Saturday night @ 23:43 in Toronto, extremely slow LTE. Omg….what is going on? 

SIM not arriving on time

Hi,I ordered my physical SIM card because it said it’d arrive in two business days. However, when I checked the status today, I found that it is now expected to arrive on October 30.  I really need to have a phone number by next week. Is it possible ...

Unable to Access my Account - Trying to change the Email but Public mobile have a weird process

Trying to recover the email. Public mobile has a weird setup.  I can't login with my phone number. My previous email has been compromised. I can't setup a new email. Created multiple tickets from my friend's account and no response back. When I enter...

At what point did PM decide it was fine to require a 12 year old in order to transfer esim's?

So, long story short, sorta.  Was changing the battery on her iphone 12 mini, when I shattered the screen. the account is in my name, the payment comes from a card in my name, even the secondary # is mine. But yet PM "Support" (if you can even call i...

Error trying to transfer phone # from Virgin Prepaid

As the title says im encountering an error message when I try to put in my virgin prepaid number to start the phone # transfer. It's saying "Invalid Phone Number", my Virgin # is still active and SIM card is inside my phone.  

ESIM Trouble

Hi there,I just purchased and ESIM and plan, however, when I enter the app to complete the activation, I am told that my device is not esim compatible. This is incorrect given I have an iphone 15 and just deleted my prior esim.I was wondering if anyo...