Public Mobile Community

my account seems to have the wrong otp cell phone number on it

the chatbot just goes into a loop

I have 75 GB of data however suddenly I lost internet.

Bit of an emergency as I need data asap for a road trip. It says Subscription will renew on Sep 15, 2026. I even used a new debit card but nothing. How to get this fixed asap?

Number Transfer Failed

what is the number to contact? i have same issue.

US add on Talk, Text, Data 15 day

Good morning,I am in the USA until Friday for my Dad’s funeral. Before coming September 9, I purchased the 15 day USA talk, text, data Add on. So far I am not able to call or receive calls with my phone ###-###-#### number. It looks like I have ph...

Data add-on not available?

I’ve burned through all my data and need to get a top-up to finish the month, but when I filter to Canadian data add-ons, nothing comes up. How can I get more data for just this month?

Limited to no Internet on Pixel 10 Pro

Google Pixel 10 Pro (Bought in Aug 2026)I performed a factory reset when I received the device on 21 Aug 2026. Everything on the phone was working fine after the updates but my network has progressively gotten worse over time. I have re-seated the si...

Esim not working

How do I verify my eSIM has fully downloaded. I can not make any calls right now.

Resolved! flip phones and Public Mobile SIM card

Can I use my Public Mobile SIM card in a flip phone?

Moderators help with stalled transfer still getting billed by public mobile

My transfer from Public Mobile to Telus has stalled and I need a moderator's help. Welcome email dated February sixth 2026, acc, . I can no longer log into my Public Mobile account, so I can't raise this through normal channels, but I'm still being b...

Please Add Bangladesh to Public Mobile’s 1,000-Minute Calling

Public Mobile, please consider adding Bangladesh to the 1,000 international calling minutes. Many customers have family there, and this would be a very useful addition. Update by Softech: removed incorrect tags

I already a old costumer getting message regarding payment

Payment

Payment problems

I got a message that my payment info was invalid so had to renew my subscription, but was overcharged! Please advise

Apn isp vs sp

my cell data has not worked very well across Canada the last couple of months. I’ve been dealing with the public mobile Support ticket people. They have suggested multiple things to turn my cellular data network from an ISP apn to an SP apn and noth...

Phone stopped working

My phone stopped working but I’m not behind on payments.y account apps says I need to make a payment.

SMS issues on setup

Hi all!I just cut my 20-year tie with Rogers and setup PM. Works great - except I can't send/receive SMS from non-iphone contacts. Anyone else have this issue and solve it?ThanksFred

Plan not working

Hello, My phone all of a sudden doesn't work anymore and I don't see my number in my account. How do I fix this?Thanks,

Payment issues (on Sep 14)

Do you have any issues on payment? On July 2026 I updated my payment deets with a new cc, but today (Sep 14) I got a text, "your plan did not renew because we did not receive your payment. To resume your service make a payment at..." I am trying t...

I can not choose $20 plan

i go us to choose $35 plan, but when i go back, I ONLY can choose more than $30 plan, I can not restore $20 plan.

Resolved! Samsung Galaxy G20 5G but no 5G access

I purchased a 5G plan a few months aga, but mainly use WiFi. Under Mobile Networks I do not have an ability to select 5G, The selection is LTE/WCDMA/GSM (AUTO CONNECT). This indicates LTE+ on the top screen. Internet connection is sporatic. When it c...

Re: Reminder: CS_Agent profile turndown

there seems to be a glitch in your chatbot. it whites out when i try to send a message

Not registered on a network, can't call

My phone says I am not registered on a noetwork but I can send and receive text messages but I am not able to make or receive calls

Repeat Phone Number

When calling my number, after numerous rings; the cell phone number to which they are calling is mentioned. How can I remove this, even though they are calling the same number which is being mentioned. I want it removed from being repeated.

horrible slow data loading and disconnection interruptions

i live in Yellowknife, recent have experienced horrible slow loading and disconnection interruptions

Re: Now Available: TELUS Fast Switch

I am also experiencing issues with trying to access the link provided on the pm website. I either get redirected to the same error page or just sent back in a loop to the exact same homepage for pm.

7B1

Hi, can anyone help me out with the above message? Been a customer since 2011, never had this problem.

Resolved! Just signed up. getting "esim not provisioned" error notification. Can't even log in to the app

I JUST signed up, not even an hour ago. Not trying to port anything, just wanted an esim. Got "esim not provisioned" error notification on my android shortly after paying. I'm getting no confirmation of this esim working. Can't calll, message, nothin...

Service cancelled

Hello I had changed my monthly subscription to lower data but at the last second canceled the planned subscription change, however now I dont have any data at all. Can I please get my old subscription back

Activation failed and now app won't let me log in to complete it

I tried to transfer my number over from Bell and the activation failed. Then, it told me to contact an agent. Now I can't even log into the app to finish the activation as it says it fails each time and asks me if I'm using a VPN to disable it (I'm n...

not able to use my account

I have money in my account but i can't use my phone no warning that there was a issue with the billing just the phone stopped taking calls, i have tried to make a manual payment through the website failed, i tried to make a payment through the automa...

how to create a ticket for customer servie

i need a direct link to create a ticket. i don't understand all this expert messaging stuff it just goes around in a circle

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