Public Mobile Community

How do I get refund

Right now upset I’m low income mother of two I need a refund as soon as took our money I put a phone voucher on the app now still take my money out of my bank I’m go to bank I’m will get them to freeze your guys take money out my account

Current customer wanting to switch to lowest-cost US/Canada/Mexico plan ...

I'm a Public Mobile customer with a long-time $25/month Canada-only plan. I'd like to switch to the lowest-cost US/Canada/Mexico plan ($35/month) assuming it includes calling and texting WITHIN the US to BOTH US numbers AND Canada numbers -- withou...

Thanks, PM, for the years of service

Moving on as I found an infinitely better deal - the whole year for $139. 30 GB data and unlimited voice and data! I came over at $15 a month but Telus decided to jack up the rate, maintaining that disgraceful data allocation. No longer am I hostage ...

How to change payment method

Worst phone provider I’ve ever came across, can’t even change my payment method to another card and my card is stuck on the gift card i used and after even paying and renewing i was still unable to find the option to change my cards fkn payment it’s ...

Service not working

Hello, I have been on vacation for 5 weeks. Just returned to Canada and my Public Mobile Phone Plan doesn't work. The phone plan has been paid on August 12. I have restarted the phone, played with the settings but it doesn't work in general (no calls...

Resolved! I want to ditch my US Carrier

I’m a US Citizen interested in purchasing the $35 per month Mexico to Canada plan. Unlimited talk and text with 25gb of high speed data. I physically live in the USA with no Canadian address. I’m looking to get an esim for this service. Any easy way ...

Getting help / answers

Hi just wondering PM is new to me but is it normal to have an open ticket not resolved after 2 days entering 3 rd day tomorrow. My ticket is in reference to an email about a new offer PM sent me. It’s nothing not a complaint or anything but just a qu...

Credit card validation failed

My Canadian Mastercard - debit card, is not being accepted as paymentI used numerous browsers including Safari and Chrome and both on private browsing.Have also deleted cache and still nothingI have also tried using the app as well and get message - ...

unable to buy add on and update payment information

I have been a Public Mobile user for years with the same account. Lately I lost my credit card and had to get a new one and update my payment info. I tried pressing the "my account" tab on the website on my laptop and phone to update my payment info,...

HELP: Esim didnot activate and unable to login and no access to phone

I transferred my number to Public, responded Yes to my old provider, esim installation failed and i am now unable to access my account as its sending the OTP to my phone number that i have no access to.. tried to resend and get the code to my email b...

Getting delivery failures on texts

Hi.. I'm getting delivery failure on texts to any phone number I'm texting. Some go thru after many tries over a hours of trying.. but most do not. Thx in advance for your help.

phone number

If we're getting a new phone number with you, can we keep it forever even if we eventually leave Public mobile?

Lost account access

How do I regain access to my account if I dont have the email address that was used to register AND the phone was restored and eSIM was lost and I cannot get SMS messages with OTP?

Cell service stopped?

Hello, I noticed tomorrow that my cell service and data stopped. I still get messages when connected to data. Why did my plan end, or is there a different issue?

porting number

I currently have a contract with Virgin Plus that ends next month. I received a 25% off for the year code from public to sign up before Sept 7. I'm wondering if I sign up for Public now to secure the discount can I port my number over next month from...

New Service

I transfered my number from Rogers to PM yesterday. Activation seemed to go well. But there are 2 outstanding issues today: 1) unable to receive short code text messages from anyone; 2) when I call my number it still goes to Rogers voicemail - even...

Personal referral code

Why doesn't my link generate my personal referral code any longer?

Resolved! Switching to physical sim

Hello there, I currently have an eSIM and want to switch to a physical sim for convenience. There’s no vendor in my town that sells public mobile sims, so I have to order one online.when I order one, does my eSIM stay active until I register the phys...

Find New Phone Certified for VoLTE

I need to look for a new phone which is certified to work with PM’s VoLTE 4G calling.My current phone has successfully used 4G (VoLTE) Calling on PM for the past 18 months - confirmed with every call by noting that the network icon does not change fr...

Switching plan ????

How can I switch to a lower cost plan? Whenever I click the "Change Subscription" button it only shows plans that cost more and have more data, I want to change to a lower data plan. Please explain.

Service

My SIM card is saying no sim or sim failure then it shows sos only on my phone. I’ve restarted my phone and also taken the SIM card out and blown out the port.

Forgot my login information

How I can get back to my login account I don't remember my email or password when I go to forgot my email they send code to my phone and when I use that code then they your login information sent to your box check that I don't even know which box tha...

Cannot receive 'green' text messages on iPhone

I've recently moved my wife from iPhone 8 to iPhone11 (she barely uses it), and discovered that it would only receive iMessages (blue). I'm not sure if the problem started with the move, or it has been there for a long time. When I test send messages...

Two days without my number

I'm switching from Koodo monthly to PM. I had to call Koodo 3x to enable the port. I have a temporary number with PM. And after two days my Koodo number is still not linked. I've had ongoing chats with support, and I am stuck in a support loop where ...

Broke phone and need to download esim on new phone but can’t get passed 2fa

I broke my phone that I was using an esim on and went and got a new phone. Now when I go into my public mobile account and select change sim it wants to verify my identity but it texts the code to my number which is only attached to the phone that’s ...

Esim refund

I purchased an esim for another phone but never recievrd refund maybe system error

US usage when traveling

hi do you have to turn on roaming or anything when you visit the US from Canada? I have the US Canada Mexico plan.

Promo codes

Does anyone have a better promo code than 20% off per month?

How to quit Public Mobile for good. I have enough.

How to quit Public Mobilefor good. I have enough

refund after monthly renewal

My wife is switching from public mobile to Koodo because we needed to purchase a new phone and PM is a BYOD service. However I will not get the new phone until a few days after my next public mobile payment on Sept 5th. If I cancel PM a couple of day...

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