Public Mobile Community

3G Network Retiring Notice on 4G Phone

Since earlier this year (2026), I've been getting texts from Public Mobile advising me of the retirement for the 3G network that will be taking place on March 1st, 2027. At first, I was wondering why I was getting these notices as my phone is 4G. U...

Can not add my phone # to the eversafe id

Hi i can not add my mobile # to my eversafe id i got the following errr —it has been used. Did anyone know how to fix this? Thanks

i purchased a wrong monthly data add ons, can u help to reverse the transaction?

i purchased a wrong monthly data add ons, can anyone know how to get a refund?

Service getting worse

Have you guys noticed a drop in service quality over the past two months? And what about the increasing number of messages encouraging us to switch to Koodo or Telus?I switched from Telus to Public Mobile a few years ago because I could no longer ge...

Service

Network service down all day

Network service

Service has been interrupted all day in New Brunswick

5b1 message

I keep getting a 5b1 message when I dial a 1-866 number

Resolved! Esim

So I am buying a new phone that takes a eSIM does public mobile charge for that and how do I change it over appreciate any help Thanks

Resolved! Issues with voice calls

Anyone else experiencing with inbound and outbound calls? It's saying unable to complete calls and when someone calls me and I answer it hangs up immediately or the get a message saying my number isn't in service yet my bill is on autopay and isnt du...

Lost phone

So I’d lost the phone that my sim was on. I also got a new cc but forgot it was on this account. Updated payment method but it keeps saying payment failed. Everything in relation to the card is the same including address and name.I’m trying to also g...

Upload and download speeds

How can this supposed 5G network have such ridiculously slow speeds?Youtube videos keep buffering, web pages stall when loading. I continually have to toggle in and out of airplane mode to get things going again.Last speed test was under 2 mbps downl...

Screenshot_20261022_103757_Samsung Browser.jpg

Public Mobile’s Koodo migration offers are a scam and an absolute insult to our intelligence

Is anyone else absolutely sick of Telus spamming our inboxes trying to trick us into ruining our phone plans? I keep getting these pathetic "exclusive migration offers" begging me to switch from Public Mobile over to Koodo, and it is a total joke. Th...

Service

Voice mail stopped sending me alerts. So I never know I have messages. Any suggestions? Notifications are turned on.

Payment method expired. How to resume?

My credit on file was lost and I had to wait for the new credit arrived. While waiting, it happened to be my end of billing cycle. My subscription was on hold. What should I do to resume the service after I update my new credit card info?

Re: Pay bill

I log into my account and which tabs do I click to get to take money off my visa debit?

Active SIM card for others

My fried has bough iphone in china with iCloud account location is China, unable to dowload public mobile app on his iphone, I help him using web to registed his physical SIM card and paid for his choices plan. Now can I put his SIM card to his phon...

Change a plan

Hello there! I have a plan with 40$/month with 60Gb of data. But today I don't need a lot of data because I'm working from home. I would like to switch to a subscription 30$/month with 35GB. In my account, I don't have any options to find this plan, ...

Re: Offer to switch to Koodo

I also received a promotional email today for a new Koodo plan with 50 GB for $30, but I don't see it when I log in on the website. I'm not sure if you successfully switched.

Is the Public Mobile Network

Do you know if the Public Mobile network and Frequency still the same as the Telus Network?Thanks

-Im sorry. The number you dialed cannot be completed from your calling area.'

I can’t remove the SIM card because it’s an eSIM for Public Mobile on my phone

Refund

How do i unsubscribe?

BOTIM issues

Is anyone having issues using the BOTIM app to call using Public Mobile? I seem to have problems. When I am on wifi I dont have issues, but on Data with Public Mobile!

Transfering my Esim to my new device

Hi there, so I'm trying to transfer my ESim from my One Plus 11 to my One Plus 12.I tried going to transfer esim, scanned the QR code on my old device. But was told to contact my Public Mobile. Can I do it through the community too and are you able t...

Trying to upgrade my plan

I have the cheapest plan right now and want to get a plan with more data. I'm going round and round, signing in choosing the plan then it says I already have an account and it goes back to the plan I have, again and again. What am I doing wrong?

Card information

I am trying to sign up for a phone plan & the page for payment information won't accept any info in the required spaces for card # etc..

iOS: App down and can’t get new eSIM

I am having the same issue. Just bought the iPhone 18 pro max and the app opened in Maintanence mode... I tried deleting the app, reseting the phone and re-downloading with no success.

Only getting 2 bars of coverage

I am located in downtown Vancouver. I’ve had public mobile for years with no issues. Over the past month or two my coverage has suddenly dropped to 2-3 bars (more often at 2 bars) most of the time, making my calls drop or audio buffer on calls. I’ve ...

App down and can’t get new eSIM

I got a new iPhone yesterday and tried to get the new eSIM on it but when I try it takes me to the public mobile app which has been down for at least 24hrs. The app works on my old phone but not on my new one. Super frustrating to get in touch with c...

Payment

Can my payment date please be a manual one or the payment date changed to the first of month. My pension is never on the same date.

account was double charged

my credit card had been deducted twice on Sept 28

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