Public Mobile Community

paying subscription using points rewards

(###) ###-####Hope you are doing well. How do I pay my bill using my points rewards? There is no link to do it by myself. I hope the website is user-friendly.Thank you.

What is the current incentive for referrals?

This service is interesting and it took out the royal benefits of $1/year and replaced with almost nothing. I cannot believe that they can legally do that? No one dare to stand up challenge?

Locked out of account

I can’t seem to log in to update my billing details which means I am stuck without service. I no longer have access to my email associated with the account, and the security code is going to my old phone number which I no longer have rather than my ...

Unknown Charge

Random $23.00 charge on my bank account. But nothing to back it up on public mobile. Anyone else had this issue?

Payment

Nov 1st 8:49pm PST Trying to make my payment as it didnt renew this morning due to no funds in bank account. Keeps saying try again later in a red box. Anyone know anything about this.

Change credit card payment

I recieved a new Visa and I try to update the new expire date and the site just keeps searching. How am I supposed to update?

Alberta time zone error

The Alberta time zone stay unchanged of daylight saving time, but the time of many devices and cell phone display one hour off. Some devices corrected the time after re-start but some don't. What happened with the time zone?

Roaming I don't do possible?

At 4 am Oct 15 Got 13MB roaming I did not do Possible?

Seeking Refund - Bought an unusable month of data while abroad

Hi there.Made a big mistake unfortunately in Bolivia. I can't get into my bank (need to be able to receive a code to get in), so I bought a 40 CAD month Public Mobile package purely to be able to receive the one text. I now have learned that I can no...

wont accept security code from credit card for payment

I cleared cache, tried different cards and different computers

Wrong IMEI

When transferring my account over, I entered the wrong IMEI number. I was told I'd be contacted, but nothing yet. The chatbot has been no help. I just want to get into contact with someone.

EXTREME FRUSTRATION 2FA login loop

Is anyone else as FRUSTRATED as I am about public mobiles lack of support for the basics.The phone number did not work while registering a new phone, and now I cannot do anything because it sends the 2FA to the phone, even when I try to login into th...

Compatibility

Hi!I just entered my IMEI number on Public Mobile to find out if my phone is compatible with the 5G network. It is not. What do I need to do now? Will I lose my service? I have until March 2027.Thank you in advance!

Change payment option

I need to change my payment option from Visa acct to my chequing acct. How do I do this?

Incorrect Province Tax

Good day, I have moved and changed my address to Ontario back in Sep 2025; I noticed Public charge me 15% for NB tax?! Can you fix that please

Resolved! no calling feature

I submitted mail 24 hours ago, related to an issue we have had for the past three months. I can't access my wife's account and therefore am unable to resolve the no calling feature. I posted this problem again, 24 hours ago and still no response?

changing from one provider to your platform

If I want my friend to change to public mobile but keep her same cell phone number is that possible. Also, would you just automatically cancel the provider that she is with at the present time.Do you send a sim card in the mail or can it be done rem...

Manitoba Timezone

Manitoba is no longer observing daylight savings time as of today. The time on my device is showing as though it did. I have to set to automatic timezone and use location. Will Public Mobile release a fix?

receive sms in thailand

can i recieve sms verification from bank and other sources while i am in thailand , i have prepaid account

APN settings problems, can anyone please let me know what the proper APN settings are!!!

I recently purchased a new android tablet online and checked to see the compatibility with the Telus mobility network and the Public mobility network in rural areas of Alberta Canada and all information about the tablet said that it was compatible.I ...

Password reset

Hi I need help resetting a different account PW, I doest work when clicking reset pw or email it keep saying to put the right phone number or email,

Trying to activate esim

Just bought a public mobile esim plan and want to port my number from Telus. Since my phone is geolocked to India I cannot install the app to complete the eSIM setup. I have the app installed in another phone but that phone is not eSIM compatible. Ho...

Legacy Contact

How do I set up a legacy contact for a phone? What is required to do when a customer dies? Thanks

Toronto connection- not stable

anyone notice the connection in Toronto is not very stable lately? like last week. it is showing 5G or 5G+, but a lot of spinning yes, I tried airplane mode, rebooted phone and tried reset network

Call Forward Won't Deactivate

I'm also having issues with disabling call forwarding. I tried #21# or ##21# or ##004# . I have turned off and on the iphone.

Porting number doesn't work

Porting number doesn't work and tellis won't help replyed yes to text and it didn't work help

Resolved! New phone with no access to old one - How do I get my Esim QR code?

@CS_Agent My old phone broke and I can't access my account because it keeps trying to send a verification code to my phone number, even when I hit "send via email" it then re-directs me to the phone number code.I am getting frustrated. How do I get a...

Canceling an account on behalf of a family member after they have moved abroad

Hi, Hi, I had ordered a sim for my mother who was visiting from abroad, and I used my own credit card to pay for the subscription. She has left canada now and can't use the sim card, I want to stop the payement and cancel the sim card. She can't get ...

Lost 2nd account when transfering to Telus

So I had two accounts both tied to my contact and payment info. One account for my daughter and the second mine. I just switched to Telus on my account but when i went to check my daughters account it also disappeared but it was a different account. ...

Resolved! VoLTE

I see many posts about VoLTE works or not. I have a S23, I think I am ok?

Community

Welcome to the Community

Announcements

New to Public Mobile? Start here.

Introducing our new and improved Customer Support Agent process (UPDATE)

Now Available: TELUS Fast Switch

Launch of Our New Support Videos