Community

Cannot get access as gmail and password do not match no matter what ones I use

I have been using PM  but the last ten days or so I cannot access it as my email has changed and when I enter it with my password I cannot get into PM.

New Phone

Will a Redmi 15 pro work with public mobile 

Apple Watch support update?

Good Day PM,can we get an update on this lack of PM & Apple Watch compatibility? Is it still the case or is there future possibility? 

Wrong number

I’ve switched to public mobile and we’re suppose to have my old phone number on my account but somehow I have a new phone number and my old number isn’t working. What is going on?!?

Subscription not activated

I think I have done every right, I paid, chose a new number but it said Subscription not activated please confirm what went wrong and help to activate it for me

service stopped

service stopped because "bill was not paid" .... active credit card is on file and money was not taken from credit card by Public Mobile with offer to switch to postpaid plan ( Koodo or Telus).My Plan is $29 .....20GB ...Can-US-Mex and  I did not req...

Can’t make any calls

Can send texts, receiving them is spotty. Can’t check my voicemail or phone anyone.

service in Europe

hi Community how much to use my services when I go to Europe ? 

Can't make or receive phone calls and no voicemail on my pixel 8

Re: Paying my bill

Trying to pay my bill

just subscribed

just subscribed last nite. waiting on transfer of number over 5 hours. i'm getting texts but the number says emergency calls only.

eSim problem

I accidentally bought two esims. I was trying to figure out how to instal it on my phone so I bought a second one not knowing if I already had one or not. I would like a refund on my second esim as I don't need two on my one phone. please help me.

Refund

Hello, I would like to cancel my Public Mobile subscription and request a refund.I have not been able to download the Public Mobile app because of an App Store issue, so I have not been able to activate or use the service at all.Since I have never us...

A plan for outside Canada

Hello,I will be visiting France next week and I would like to know if Public Mobile has a plan that I could use to at least have access to Internet while being outside Canada, because my phone is not esim compatible.Thank you very much   

iPhone frequently experiences gaps in audio and often completely drops out after a while

My iPhone 14 Pro Max frequently experiences gaps in audio, especially in the first 5-10 seconds (almost guaranteed that the other side will not hear me in the beginning); and often completely drops out after about 20 to 30 minutes. The longer the cal...

System Updates

I just signed up with Public Mobile 2 weeks ago. I took the 1 gig data package as I figured that would be enough for the usage I would need. As of yesterday, I received a text saying that my data was all used up!! What?? After only two weeks and I ha...

New to PM

I just switched to Public Mobile last night and I can't call local land line or send text message. I tried everything that was suggested and it still doesn't work. I have sent a ticket where do I get responses back from Customer Service?

Plans and deals

I have noticed that Telus and Koodo put on deals throughout the year; such as $23.00 for Netflix, Disney plus, Amazon prime, and Telus films. Does public mobile ever do this? 

carrier has temporarily disabled mobile data

I am also getting this suddenly.  It also says my carrier has temporarily disabled mobile dat for my SIM.

Phone number transfer

My number didn’t transfer after I replied and cancelled my other providers  plans message. I then got a message from public mobile that said the transfer was unsuccessful. The SIM card from public mobile gives me data but I am worried I am not gettin...

customer service agent

I can't seem to reach a CSR either on Expert Messaging, it seems more like canned responses from Sincerely,Customer Support Representative.  No name or personal responses.

Changed my Credit Card information and then my Welcome Bonus was not applied - Agent says it Expired

Hello,I changed my Credit Card payment method and noticed that my Payment increased.  I went through the Chat process and it mentioned that my Welcome Bonus expired.  When I signed up there wasn't any indication of any Expiry on the bonuses.  Please ...

New esim charge

I just bought a new phone, so I had to install a new esim from Public Mobile. I was charged $5 even though my previous phone already had an esim. Can I get this $5 + tax refunded?

Turn off voicemail

I want to turn off voicemail please