Community

changing from one provider to your platform

If I want my friend to change to public mobile but keep her same cell phone number is that possible.  Also, would you just automatically cancel the provider that she is with at the present time.Do you send a sim card in the mail or can it be done rem...

Manitoba Timezone

Manitoba is no longer observing daylight savings time as of today. The time on my device is showing as though it did. I have to set to automatic timezone and use location. Will Public Mobile release a fix?

receive sms in thailand

can i recieve sms verification from bank and other sources while i am in thailand , i have prepaid account 

APN settings problems, can anyone please let me know what the proper APN settings are!!!

I recently purchased a new android tablet online and checked to see the compatibility with the Telus mobility network and the Public mobility network in rural areas of Alberta Canada and all information about the tablet said that it was compatible.I ...

Password reset

Hi   I  need help   resetting  a  different account  PW,  I doest work  when  clicking reset pw or email it keep saying  to put the   right phone number  or email,  

Trying to activate esim

Just bought a public mobile esim plan and want to port my number from Telus. Since my phone is geolocked to India I cannot install the app to complete the eSIM setup. I have the app installed in another phone but that phone is not eSIM compatible. Ho...

Legacy Contact

How do I set up a legacy contact for a phone? What is required to do when a customer dies? Thanks

Toronto connection- not stable

anyone notice the connection in Toronto is not very stable lately?  like last week. it is showing 5G or 5G+, but a lot of spinning yes, I tried airplane mode, rebooted phone and tried reset network  

Call Forward Won't Deactivate

I'm also having issues with disabling call forwarding. I tried #21# or ##21# or ##004# . I have turned off and on the iphone. 

Porting number doesn't work

Porting number doesn't work and tellis won't help replyed yes to text and it didn't work help 

Canceling an account on behalf of a family member after they have moved abroad

Hi, Hi, I had ordered a sim for my mother who was visiting from abroad, and I used my own credit card to pay for the subscription. She has left canada now and can't use the sim card, I want to stop the payement and cancel the sim card. She can't get ...

Lost 2nd account when transfering to Telus

So I had two accounts both tied to my contact and payment info. One account for my daughter and the second mine. I just switched to Telus on my account but when i went to check my daughters account it also disappeared but it was a different account. ...

African countries excluded by Public Mobile

How come there is no any international minute add-on that includes an African country? There are countries all over the other continents which are part of the add-ons but not even a single African country.As a customer with African origin, I feel thi...

Data crapping out on my phone

I have 2 phones I pay for 125gb data on both. My wife's seems to stay connected all the time. On mine data service is pure garbage. What do I do to get proper service with PM that I pay good money for. 

$5.00 MONTHLY SURCHARGE

HELLO.My Samsung Galaxy S21 supports 4G LTE and 5G, but it appears to switch to 3G during phone calls. I'm being charged the $5 monthly 3G surcharge. Can you check whether VoLTE is enabled on my account and whether my phone is compatible with your Vo...

There was no reason to phase out the iphone 6

I'm pretty upset right now. 3 months ago, my trusty iphone 6 died so i got another one. Loved it. There were 2 reasons why i choose the iphone 61. you can plug a headset in without getting irradiated from the cancer-causing bluetooth headphone and no...

Re-active with wrong e-sim number

Hello,I just re-active my plan with wrong e-sim. Please help me with this.Thank so much!

payment

no money in account at midnight phones turned off, how do i turn them back on  

Porting Status from OOMA to Second Public Mobile account

I just called Ooma to see if they had received the port request for my Ooma number to my second Public Mobile account - eSIM.  The request was submitted at noon today from my Public Mobile app and 2.5 hours later they said they have not received anyt...

NEED TO CHANGE ACCOUNT PIN THANKS...

Can/USA/Mex plan

I'm in Mexico. My new plan is not working. I have a 5g Samsung phone.How can I make it work?

Activation Loop I cant login

Hi I am having an issue. I can't login into my account.  It keeps looping me through asking for an activation then saying I already have an account.  Which I do and which I have had for years.  Can you help me please.Marc

Account locked

Hello, I am trying really hard time to open my app. It’s been already 2 to 3 hours. That is keep increasing an hour and is temporarily locked. I just switched my phone this morning and this phone is 18 pro max and is supporting eSIM only, and my othe...

no data

Unless I am connect to Wi-Fi I have no data.  I just purchased more data and that did not fix the issue.  I cannot send or receive texts or emails.  I cannot use my maps app or use the internet or any other app that requires data.when i am connected ...