Community

Double payment

Hi. When I check my visa. It looks to have had a double payment takin out. Has this ever happen to anyone? If so- what route do I take to get it fixed?

Documents requested

Hi Public Mobile Support,​I am unable to receive or open any picture messages (MMS) sent to my phone from my contacts. The photos fail to download and stay stuck.​I have already restarted my phone and checked my mobile data, but the issue is happenin...

Travelling to US with Canada US Plan but had no Data

Hi we recently travelled to the US and have a Canada US and Data Plan.  We never had no data when we arrived in the US.  We did receive a Text advising that we needed a Roaming addon.  It cost us $34.50 to purchase in order to have Data in US when it...

phone switch

 changed over from fido trying & wanting to keep the same phone number , nothing working, please help 

2 factor authentication

Trying to change sim in app. two factor authentication sends SMS to an unactivated number, even after 5 presses of resend button, no prompt to change to "send to email" instead. Need someone to change it in the back end to default to my email address...

Cant get sign in and deactivate

I was using this and left the country. I'm being charged now, and I can't log back to unsubscribe because it keeps sending me a one time code on my phone number which I don't have access to anymore as I'm no longer in Canada.I submitted a ticket, and...

Re: Make a payment manually

my issue is NOT resolved.  Why is it so hard to make a payment?

No more service in TTC subway?

Ever since yesterday evening, I'm unable to get mobile service in the TTC subway. Is this a temporary issue?

eSIM

I recently ported my number from Public Mobile to Chatr. My old Public Mobile service is no longer working, and my Chatr service shows SOS. I believe my number port is incomplete. I want back the public mobile number 

Port completed but eSIM activation failed- no service

Keep showing me that my eSIM was unable to activate (I tried to scan the QR code)I checked my phone version and EID, they're all good. Can't find where is the problem.

Can use esim on new device

Bought a new Iphone 17 pro, downloaded the public mobile app and logged in but the app states its unable to use the sim with this device, i tried to reset the network settings, tried to find an option in the cellular settings, i did a hard restart, a...

replacement eSIM

My existing Public Mobile account is stuck on “Resume Activation”.I am an existing customer and I only need to replace my eSIM because I changed to a new iPhone.I cannot access Account → Purchase SIM Card in the app.Please remove the incomplete activ...

Subscription Honour

So I have a $35 which gives me 50 gigs of data in CAN-US-MEX and 500 international minutes. However I found a plan that gives 75 gigs and 1000 international minutes for the same price on their website. In the app it won’t let me select this plan thou...

Invalid Phone Number

I got the error at Step 5 of 6: Setup Number. Invalid Phone Number Please help

sos

My iPhone shows SOS only with my Public Mobile eSIM. The eSIM is installed and enabled, my correct phone number is displayed, Network Selection is Automatic, Cellular Data and Default Voice Line are set to Public Mobile. I have restarted the phone, u...

"No Connection" Issue

Phone won't connect to mobile network while at home. Account is in good standing. This happened about a year ago as well as it was an issue with the nearest Bell tower. It looks weeks but was eventually resolved. I don't know how I got a hold of the ...

not getting texts from iphones

since i changed to public mobile, i don't seem to be getting texts from iphones. i can get phone calls but not texts. i went into manage settings and reset my network settings, then restarted the phone, still no luck. i am a tech tard, unless it's sp...

Request to check and reactivate my cancelled phone number

Hello CS_Agent team,My Public Mobile account and phone number were cancelled/suspended after I was away for a while.I would like to reactivate and continue using my previous phone number (preferably switching to an eSIM if possible).Previous phone nu...

Street Address Not Found

I think this requires a ticket, but haven't found that link yet.When entering my street address to set up a credit card, it is not found below the text box, so there is nothing to select.Thanks for any help.

I made a payment and my phone is still not working

My payment method is refused

My credit cards are not accepted. What am I doing wrong? 

Phone number transfer from Zoom to Public Mobile

I am trying to transfer my phone number from Zoom to Public Mobile and I am receiving the response in the app that a valid Canadian number is required. However, this is a Canadian number I’m trying to transfer to Public Mobile.

number transfer

complete  transfer fails..have included previous account no. and temp contact number 

Help

Hey.. my friend switched over to public..  she can make calls but not receive calls? Please help 

email address

How do you change your email address?

Esim not installed

I just signed up for an account and opted for an esim. I am getting an error that says esim cannot be installed no matter what I do. I have checked my emails and I have not received an activation email either. Any suggestions or help?

CAN'T ACCESS MESSAGE FROM PM

Cant access message from PM when i click on view messge all that displays is yesterday's chat