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What a **bleep** show, thanks for no eSIM e-mail fallback methods

Implement real-time monitoring, automated incident detection, self-healing services, multi-region failover, redundant APIs, circuit breakers, retry/backoff logic, transaction queues, idempotent eSIM provisioning, email-provider redundancy, delivery v...

E-Sim into new phone

I have just bought 18 Pro and it’s a eSIM phone and I’m trying to transfer my Sim from this phone to the new one, but it’s not letting me do, and there is no QR code in my email that I can scan and start help me. How can I do that?

Stuck on sim card verification page/loop

(in short or summary, when I log in to my account, its stuck on a verification page.)When I log into my pre-existing public mobile account, it's telling me to verify/activate my subscription with no other options available. The problem is I just got ...

Extra security to my phone #

How to set up a unique account PIN, password, or verbal passphrase? 

How long has the maintenance been going on, and when is it expected to end?

How long has the self-serve portal been under maintenance, and is there an estimated time for it to be back up?I've already paid for a 50GB plan, but my eSIM activation is still pending. Is there a reason for the maintenance, and is there another way...

so you guys are just ok violating the wireless code?

You are holding my number hostage...and will not let me port out because the subscription ended (a day early i may add) I was receiving text messages earlier in the day but you kept blocking the port request to my new carrier, and then when i attempt...

Paid for my plan mths ago, I forgot need help connecting an Esim.

 When I log into my public mobile account, it asks me if I want to resume activation. But nowhere on the page , does it give me the option to use an Esim. I paid for a im card and I don't remember which address I was getting it mailed to, probably th...

Can't dial 1-800 or 1-888 number

Hi, I am in Canada and my plan include calls to US and MX, but recently I can't dial any 1-800 or 1-888 numbers in the US. I have no prolem to dial any other numbers in the US. Pls check. Thanks. 

eSim

How can I use my phone when I am outside Canada?

URGENT - Port Out Issues - eSIM Didn’t Provision

I was porting out to Telus today, but the eSIM from Public Mobile didn’t provision on my phone. My number is now stuck in limbo, and it needs to be ported to another carrier. I have picked up a physical SIM from the store, but cannot access my accoun...

Esim

Hey there, my account with email : [email protected] I had eSIM public mobile in Canada , now I am in India I bought a new device so wanted to setup new eSIM in this. But public mobile charged me eSIM 5$ for activation despite already being i...

How to get a refund for eSIM transfer?

How do I get a reimbursement for eSIM transfer? 

Unable to send and receive texts

Just ported a number from another service and am unable to send and receive texts. Online suggested:have a customer support agent manually reset the SMS Center number on your account

"not registered on network"

Hello,I have 5 public mobile accounts within my home and ONE of them cannot make/receive calls in our home. Once dialed a notification comes up that says "not registered on network" but that same phone downtown works just fine. The other 4 phones als...

SUBSCRIPTION CANCELLATION

Good AfternoonI have been quite satisfied with your service but have to cancel. Can I do this online  or do I have to call an agent ?Don

I want to speak to an agent

I need to update my credit card information?  

eSIM

I’m trying to log into my account but I forgot my password. My phone is broken and I need to transfer my eSIM to a new phone. Need help 

Question About my SIM card shipping

Hello,I placed an order for a SIM card about a week ago, but as of today, it still hasn't been shipped.I'm concerned that there may have been an issue with my shipping address, so I would like to confirm that you have the correct address on file.My c...

Locked account

I was just locked out of my account because I moved out of province and changed my phone number.  I couldn't even tether my phone to my laptop for internet.  I had to change service providers today due to this so I can now message this site for help ...

Transfer to VoIP

Transfer number yo voip app

I need to update my banking card

How to check which phone number connected to account?

I’ve messed around with the logins and ph #s on my two accounts and now can’t tell which account affects which phone number. Can’t seem to find any account info to clarify the situation, I’m stuck in a ‘activate now’ loop when I was making some chang...

Persistent Calls From 604-628-XXXX and 289-236-XXXX

I am getting persistent calls from 604-628-XXXX and 289-236-XXXX numbers that leave voice mail messages that consist of a beep that repeats about every five seconds. I can block the number but then I get other calls from the same area code and exchan...