Community

Double taxed when purchasing Voucher

Hello, When topping up my account using a voucher I am taxed by the retailer when the voucher is purchased. In my Public Mobile account taxes are also applied when calculating the balance due. GST & PST have already been collected by the vendor. How ...

REFUND

Hello, in the past i've tried twice to obtain a phone plan but wasn't successful because i believe my phone was not compatible. i got a refund the first time but the second time i was not able to. can you please look into this for me? my email is ***...

Can't sign in

I think I'm done with this. I can't sign in it's been 55 minutes now. I know it's just a i there's no actual person to talk to. I can't submit a ticket I can't get signed in oh I've done it all don't even go there I've done everything. I am serious h...

35 GB data usage plan in USA

Helloi have a $35 USA roaming 75 gb plan that can be used in Canada, USA and Mexico. Unfortunately my data stopped after a while and now constantly getting messages from public mobile for roaming add on while travelling in the USA. It was working fin...

US Data roaming

I couldn’t get a data, talk, text US roaming plan to work after toggling roaming on etc.  Web pages and map apps wouldn’t come in - spinning only.  On iPhone SE went to Cellular and under SIMS , Primary, Voice and Data I changed from 5G auto to LTE. ...

Promo failure

Public Mobile: Data on us! We've added 5GB of bonus Canada-wide data per month for the next 16 months on your current plan. Log in to My Account, go to the Subscriptions & Add-ons tab, and enter promo code **** under 'New Promotional Code' to claim y...

QR CODE for new phone

Where can I find my QR code? Ai I can transfer my number to a new phone.

3rd $22.60 unrecognizable charge. Again.

Again, we have a third charge but we only have 2 phones on the plan.  $40.68 + $39.55.Please reverse the November 3rd charge of $22.60. Please reply direct to my email once this has been finalized.

credit card

The site will not let me enter credit card information to complete sign up

Going from IPhone to android phone

I have a public mobile plan with my iPhone. I am changing to an android phone and want to keep my same account and phone number. How do I do this?

Promo code

Can you please add my promo to my account? Public Mobile: Data on us! We've added 5GB of bonus Canada-wide data per month for the next 16 months on your current plan.Log in to My Account, go to the Subscriptions & Add-ons tab, and enter promo code PM...

accepted telus offer in-app, received 'unregistered esim' and immediate account disabled on public

I needed more data than the $35/50gb plan i had with public, so i accepted an offer from telus in the app, completed all the verification etc to setup telus account, received a screen that said i was being charged, two emails from telus saying welcom...

is there no roaming plans for mexico

Cannot make outgoing calls

I just signed up for Public Mobile and my data works but I cannot make outgoing phone calls. This is very concerning!!

Postponed plans

Hi I would like understand what means POSTPONED PLAN...Is it a plan taht we need to pay one month earler?Can we used credit card for this?Need understand more about this term...RegardsDaniel

Subscription cancelled, refund requested

In August of 2024 I left Canada and requested my subscription be cancelled. The payments were attached to a old debit card, and i have just found out that payments have continued to be taken for the cancelled subscription for the last 2 and a half ye...

MY ACCOUNT

WHY AM I NOT ABLE TO ACCESS MY ACCOUNT

data not working in us

i have a 60gb us can mex plan and the data is not working from california, usa, how come?

Promo code doesn’t work

Data on us! We've added 5GB of bonus Canada-wide data per month for the next 16 months on your current plan.Log in to My Account, go to the Subscriptions & Add-ons tab, and enter promo code ****** under 'New Promotional Code' to claim your bonus. Upd...

Add-ons

I ordered an adult plan for Australia cost $15 but I don’t see it anywhere on my bill.  I just added it about maybe a week or less agoso I’m on the $34 plan with a $15 add-on And I’d like to cancel the $15 add-on I don’t need it anymore. thank you

Bonus data?

My kids always get texts saying that have x gbs of bonus data but I never ever do.  What gives?  We have identical plans. Thx

Promo code does not work

I received a text message today stating that I was getting an extra 5GB of data for 16 months. I followed the instructions and entered the promo code. A message appeared to tell me it was an invalid code. Has anyone else had the same issue?

I would take esim to new phone from old one

My phone is brock ,so I want to use esim for new phone from old one.but,I can't check pim in SMS in old one,So, How can I do it?

I did not receive my SIM card within 10 days

What to do ??

Can't get support from customer support agent

Hello,When I click the chat box, it just says "something went wrong." I can't find a place to submit a ticket for support. Thanks for help! 

eSIM after vacation

HelloI used an eSIM on vacation. Now I wish to activate my Public Mobile sim since Ive returned. When I select Change my sim in the app it forces me to verify its me by sending a code to my phone number which I obviously dotn currently have access to...