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Unable to receive calls or text

So the problem started since I purchased Sim card basically since the beginning It works temporary when I remove the Sim card or rest the network ( although even that been failing at a time ) now I turn on airplane mode for a little to work for a sho...

Exclusive offer

My wife and I both have the same plan and I'm the one who pays for both accounts; she got a promo code for exclusive offer for extra 5GB/month and I did NOT. HOW FAIR IS IT???

Data with travel

We have travelled to the US prior and never had issues but now my data is not working. What can I do to troubleshoot for this and fix the issue? we have the Can-US plan 

** Toll-free calls fail since porting in — and I can't PM CS_Agent

 Hi @CS_Agent — I'm posting on behalf of my father, who ported to Public Mobile on Nov 3. Since then, every 1-800/1-866/1-888 call fails with "cannot be completed as dialed," while regular calls, texts, and data work fine. He's restarted and reset th...

No sim card

Hello, I still have not received a SIM card, it has been over a week and a half now and still nothing. 

Re: Data Promo Code does not work

It did not work for me either. Do you have any other promo codes currently active? This was one of the possible reasons the support chat gave me: One Promo Limit: You can only have one active promotion on your account at any given time. 

Would I lose my last years Black Friday discount if--

Would I lose my last year's Black Friday discount if-- I switch to KOODO?My last years Black Friday deal is a 50% discount for one year.  My current plan is  "Unlimited Canada, US and Mexico wide minutes + 20GB + BONUS 40GB of data for use within Can...

new credit card information

overcharge the payment

Hello, On October 15, 2026, I purchased a $15 international long-distance add-on to call China. However, I noticed that I was charged twice for the same purchase. I only intended to purchase this add-on once. Could you please investigate why I was ch...

USA and data not working

I am in the USA and my data has stopped working. Can someone please help me?

Updating credit card info

My phone was cut off because I didn't update my credit card expiry date when I got a new card. I've entered my new card info just now. When will my access be restored?

5G to LTE To 3G?

My iPhone 17 switches from 5G to LTE to 3G during  calls and returns to LTE after I hang up. I’ve selected LTE, turned off Wi-Fi and restarted the phone, but it still happens. Can I find out if it’s VoLTE is enabled and correctly provisioned on my ac...

Roaming data

I’m back in the USA and my data won’t work

Change SIM without Verification

I lost my public mobile sim card. I want to order a new one and then just use the self service to “change sim” however when I go to self service and press change sim, it asks for multi factor authentication via a text to my phone number. The problem ...

US Talk/ Text / Data Add-on - Data part not compatible?

Hi, I'm travelling to the US tomorrow morning, just purchased the bundled Talk/Text/5GB data plan.It's stated that my base plan may not support it and it's incompatible - is there a way to fix this before I leave?Thank you in advance!

Paib subscription...sim card was blocked got a new sim card how activate keep same phone number

Moto 15

Will a Moto 15 work on the public mobile network? You would think the latest release would!

Data Promo Code does not work

Posting this to let members know that the data promo code recently sent to paid subscribers does not work.  Too bad Public Mobile is wasting people's time in logging into their account only to find out it does not work.

Promotional Data being used instead of data plan

I have noticed that on my data usage, the promotional data that I have received has been used first instead of my data plan? can you tell me why that is being used first instead of my regualr data plan

Existing plan

I thought that my wife and I have a plan that enables us to have talk, text and data anywhere in North America?  I literally was just in Florida for one week and had data while driving to Florida but had issues texting friends and family even with us...

Incoming calls not connecting properly after porting from Koodo

Hi everyone,I’m having an issue with incoming calls on my Public Mobile line.When people try to call me, the connection is very inconsistent. Out of about 10 calls:- Around 7 don’t connect at all- 1 connect normally- 2 go straight to voicemailOutgoin...

.. is there no roaming plans for mexico

Can you choose the network or does it just default to one of them?

How do I cancel a deceased spouses cell phone plan?

Public Mobile app

Why am I  having difficulty downloading the app? I get this message. This Google account is not yet associated with a device. Please access the Play Store app on your device before installing apps

Ported 2 days ago – unable to receive incoming calls or texts

I cannot log into my account to open a support ticket because I am not receiving text messages for 2FA. Even when I select the option to receive the verification code by email, the system still requires a second code via text message after I enter th...

How can I contact customer support agent?

Can anyone please tell me how I can contact customer support agent? I am not able to send message to CS_Agent.

Cellular data stopped while roaming in US

My 35GB plan cellar data has failed since I arrived in US from Canada a few days ago.  I have no ability to communicate when I don’t have wifi and require cellular data, per my plan.  I am not past my maximum usage and my account is in good standing,...