Community

Lost phone,cant login to email or public account

My wife lost her phone,and unfortunately hadnt logged into any other devices in a while so she cant authenticate to get into her email.This is blocking her from logging into her public account,so she can attach the new Sim to her account.None of the ...

Why are my plan offers are different than my friends

I noticed that I only have a few options available in my Public Mobile app when I try to change my plan, mostly the regular plans. However, some friends who live in the same region and whom I referred to Public Mobile have much better plans and promo...

Login shows no active subscription even when my number is working fine

Hello,I am unable to  manage my active subscription. My phone number and email are being rejected as invalid even when I click forgot password or email. I had to create this second account just to log in and open a ticket.Please help me recover acces...

Switching to Kodoo

Hello upon filling out a form to order Koodoo postpaid plan, after I submit my information for credit check. I get the following message.We couldn't complete your CheckoutIssue ID: 90007Something went wrong while processing your order. Try again in a...

Reload issue

Hey i wanna reload my account

Transferring number

I have received an email saying you are having difficulty transferring my number and that I may have entered the wrong rogers account number please let me know when my number has been activated  Debby***Message edited by CSA to comply with the Commun...

Switch providers

How to switch from public mobile prepaid to Koodo prepaid and take your number 

My account

I would like to speak to a manager as of June 18 - as a result I should have recieved a cheque for the remainder of my balance to me at my address which never happened I require some support please.

Is the Commodore Callback whitelisted?

Hi guys!Passively browsing for a replacement for my S10e, I saw this and this looks like my dream phone hahah https://commodore.net/store/callback-8020/I haven't been able to find a random IMEI to try and see about the VoLTE capabilities on Public.An...

How to I change my visa # as my original card was hacked

Transferred to new phone but message 'not registered on network'

Public mobile problem

On my iPhone 17 pro max I’m not getting alerts and I use to but this is a carrier problem from public mobile my government alerts section has disappeared from my phone because of these people can anyone tell me why? I looked it up on google and this ...

Plans

Hello there,Is the long distance that is part of my plan the same as the international long distance calling anon, or is it specific to the country's listed only?

Public Mobile - shutting down 3G

My phone is compatible with VoLTE and 5G. Yet, I often find that I am served 3G coverage, even when your coverage map shows that I am in a 5G or LTE area. The service is very inconsistent and even outside my house this happens. When the 3G network is...

Pre paid

can I get  a 24CAD pre paid package and how do activate it

Change my subscription plan

I’m currently paying 35 a month for my plan but want to lower my costs and get the $24.00 plan the system does not offer me that option

How to redeem for automatic payment

my plan is automatic payment monthly, how do I redeem the points for payment as I have never processed the monthly payment?

Accidentally changed number

Had a number with Public. Accidentally changed number. Want old one back, is it possible to get back? It was with Public

New Phone

My existing phone has a sim card. I have a new phone that needs an esim. How do I make the switch.

Data not working

My subscription renewed 2 days ago. Calls work when not on wifi but nothing else does. Ive reset the mobile and wifi settings, verified my apn. Please do a data network profile reset

Call from a blocked number

How do I get the number of a blocked caller? 

Line not working good

When I'm line with someone line is scratchy and hard to hear.647-xxx-xxxxRaymondeEdit: removed personal information