Community

I lost my phone but want to keep my current number

Hi, I lost my phone but I want to keep my phone number how do I get a new SIM card and am I able to keep the same number? Thanks James

RCS was working on ios18 now isn't on Android

I have an iphone XS that was working fine with RCS but i have to send the phone away for a battery change. I disabled imessage on the iphone before taking out the sim, and updated the Android messages app fully but RCS still won't activate on it.  SM...

Locked out

I got a new phone after mine broke, but I can’t remember the password to my account and cannot access the email that it’s under. To get the rest of my accounts back, I need to get my number back on my new phone to receive verification codes. How can ...

minutes

I am new here. What does it mean I've used up all my minutes?

Cancel and Refund

My ESim failed to install and activate. I was wondering if a refund can be granted for this situation on my account as I am switching off of Public. 

Unable to call toll free number

Hello Public Mobile Support,I am unable to call toll-free numbers from my phone. I tried restart my phone. Could you please help me resolve this issue?

Can a cs agent message me

Try to message CS_Agent in messages and it says enter a valid account or something. Please ca. customer support contact me thanks. Having trouble porting my number from Freedom Mobile

No incoming and outgoing calls

My Public Mobile eSIM has signal and mobile data, but I cannot make outgoing calls or receive incoming calls. VoLTE is not appearing in my iPhone settings. Please check whether voice/VoLTE is properly provisioned on my account and reprovision my eSIM...

How to use the simcard

I transfered my number to public mobile but my phone doesn't support esim. I activated my account to esim but later I couldn't make it work. Si instead I bought a simcard to use it on my phone.but how do I activate the simcard and use my number in it

Re: Login to my account

I got a new visa card . Need to update the card

eSIM @ link to members

I always get something happened try again.  

error message

I am trying too create a ticket but continuously get the error message "something happened please try again"

need to find my account number, I have tried many methods.

Postpaid telus plan

Hello,I received an offer from pm to switch to a telus postpaid plan.I have a few questions want to ask,1. If I choose to switch, do I need to contact telus to port in my number or it will automatically transferred from pm?2. Do I need to contact tel...

Data not working

@CS_Agent Hello, My call and text is working but my data is not. Could you kindly help?Thanks,Christina 

Re: Upcoming Scheduled Maintenance: October 3–4

Hello!My phone cant make calls, I can receive calls, text and data works but I cant make calls. Could it be because of the network maintaince?

Used an alias with original email to make second account

Well that did not work out well because now I can login to the original account email but it prompts me for payment etc.. even though I already have an account active and it sends me verification codes to the phone. I need an agent to fix whatever er...

Subscription

Hello,There is a message in my account that my subscription ends today October 3rd, 2026.  What does it mean that my subscription has ended? How oftern does subscription ends?Looking for solutionLTA

Credit Card Info

How to update autopay credit card info?

Data not working after switching from Fido

Yesterday evening I switched my number from Fido and started a subscription with public mobile. It looks like the number works as I am able to receive calls and make calls but my data is not working at all (WhatsApp and instagram sometimes but no You...

Log in Loop.

I am trying to log into my account to update my information however every time I click on "My Account" after I have logged in, it takes me back to the home page. I can get Text messages from Public Mobile and I tried the incognito mode and cleared th...

seeking reimbursement

how do I get to an agent. I have a complicated issue to resolving .

Can't downgrade plan

I was originally on a $20/mo plan but I had to upgrade for a few months due to caring for a family member with cancer in the hospitals, I needed more data so I upgraded to $50/mo @ 200GB. I no longer need that much so tried to downgrade today and the...

Retrieving and blocking IMEI

Hi,My Pixel 10 XL was stolen last night during a Kijiji sale. Luckily, I have the SIM card and all my data and accounts have been removed in advance. Is there a way Public Mobile could provide me with IMEI number and have that phone locked? I'm curre...

Billing period has changed

my billing period is supposed to be from the 12th of one month to the 12th of the next month. All of a sudden it’s from the 19th of one month to the 19th of the next month.