Public Mobile Community

Failed port/incomplete port

I'm porting my number from Sasktel to public mobile. Got a physical SIM activated and thought I followed all the prompts and instructions. But I can make calls, but cannot receive calls, so I need help with that.Thanks I advance

Phone calls not connecting

I have the Canadian USA plan. I am currently in Florida. Data is working, text is working, phone is not. Roaming is on.Any suggestions?

Resolved! friend referral

I joined more than 10 days ago, but where is the $10? Or can anyone confirm if I entered it correctly? Please help

Resolved! Outgoing calls blocked (Error 7B1) after plan change

Hello, I recently changed my plan on my account. My data, texting, and incoming calls are working, but all outgoing calls fail with the "7B1: Your phone is not activated on the network" error message.I have already tried restarting the device, resett...

Voucher

If I buy a voucher does that go towards my next bill?How do I buy a voucher to pay my next bill

Resolved! An existing eversafe ID already with this phone number issues

I just joined 12 days ago and changed my phone yesterday due to too many scams calls and texts, after everything is done when I was trying to update eversafe received msg " An existing eversafe ID already with this phone number" and I also received a...

my public phone service is not working properly

i am not receiving call and text from anyone not even from public mobile app

Resolved! Can us mexico

Seems phone has stopped letting me call to Mexico ..how can I fix this

New activation (port from SaskTel) – no incoming SMS, can't log in for 2FA

Ported my number from SaskTel on Oct 6, eSIM on iPhone 11. Calls and data work, but no incoming SMS. Because of that, the login verification code never arrives, and "resend" doesn't offer email. The chatbot gives an error and the CS_Agent private mes...

Notifications

Notifications from OnDemandRideco transportation service in Okotoks are blocked. I talked to them and the said that it may be my cellphone provider. I need to get the notifications ASAP. Thanks,Helena Canon

New Activation with physical sim

Hi there Silvio,I have activated my account with a physical SIM card, but have been stuck in SOS mode ever since. I have tried the online chats, but nothing has worked and it is very frustrating as I need my phone for work. Can you please assist me i...

Re: No cell service

I was just writing a post to say the exact same thing. Has it been fixed?

Activation error

i purchased a sim and tried to subscribe but my credit card was declining so i bought a top up voucher but theres no way to top up with it need to activate phone

Can one no longer switch to a plan that costs less?

Basically, I have periods of time where I could benefit from a more expensive plan. The reason I always avoided that is because I noticed that once I upgrade a plan, I can't just switch to a cheaper one anymore. So I cautiously stick to a plan that's...

Public Mobile really needs to fix international roaming

I’m not asking for cheap data overseas. I just want my Canadian number to be able to receive a text message. In 2026, completely cutting off SMS outside North America is ridiculous. Banks, credit cards and other services use SMS for 2FA, so travelli...

Resolved! missing discount

Good evening,I just activated a new plan earlier today using a discount code given by my cousin, which she says it will save me $10However , when I check my card online, it shows the system charged me full price + tax. Please send it back $11.2 to...

Cancelling my phone plan

Hi,I am wondering if my phone plan can be cancelled without myself accessing my account (using a different cell phone). Thank you,Meg

Payments

So my cc that I have on file was hacked and I am waiting for a replacement to come in.. my payment is due to come out on the 10th.. what can I do in case my new cc isn’t here before then?

Cellular at Sea 2026

Just wondering if my US and Canadian plan will work while at sea and in Puerto Rico. Or what should I purchase?

No cell service

I can't make or receive calls, or texts. I restarted my phone, tried going in and out of airplane mode. My bill isn't due for 2 weeks. No notice of an outage, I'm at a loss

NO SERVICE

I just changed my number, can not recieve calls and I can't dial out. All I get is ''YOUR CALL CAN NOT BE COMPLETED. CALL CUSTOMER CARE AT 611, BUT CANT DIAL THEM

Resolved! Porting from virgin to pm

@Links to members Been trying to port my number since yesterday from virgin. I responded yes to the text and since have received a message from virginservice ended. I received a sms from public support yesterday at 3:40 that I would receive a call on...

Getting back an old number

Hi, my account is not working properly and I need to get back a number - could someone please help urgently? Thank you.

service ticket reset the account pin

need account pin reset .

Stuck in eSIM Loop: "Something went wrong" Error & "Continue with eSIM" Button Grayed Out

Hi Community,I am attempting to move my Public Mobile line from my Google Pixel 8 Pro to my new iPhone, but I am completely stuck in an eSIM installation loop in the iOS app.Step-by-step of what happened:I went to Account> Purchase SIM card on the ne...

Just want my money back

Both the online site and app are either frozen or in a loop, as is the bot that is supposed to connect me to support. Took my money and a monthly subscription, didn't connect me and can't be reached. I don't know what to do, cant get into my accoun...

voicemail

How do I set up a voicemail?

I never got a QR code when I signed up

I signed up for Public at the same time as my husband. He got a QR code for his esim and is fine. I didnt get one even though I purchased one and I now don't have access to a phone. HELP!!

Lost email, service disconnected as CC expired

My husband has a physical SIM with a phone number. His credit card expired this month. He went to update in the account but cannot remember his email associated with his account. When trying the “forgot email” he was getting a secure code texted, add...

Bill vs pre approved debit

Do they have a monthly bill vs pre approved debit

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Failed port/incomplete port