Community

Can one no longer switch to a plan that costs less?

Basically, I have periods of time where I could benefit from a more expensive plan. The reason I always avoided that is because I noticed that once I upgrade a plan, I can't just switch to a cheaper one anymore. So I cautiously stick to a plan that's...

Public Mobile really needs to fix international roaming

 I’m not asking for cheap data overseas. I just want my Canadian number to be able to receive a text message. In 2026, completely cutting off SMS outside North America is ridiculous. Banks, credit cards and other services use SMS for 2FA, so travelli...

Cancelling my phone plan

Hi,I am wondering if my phone plan can be cancelled without myself accessing my account (using a different cell phone). Thank you,Meg

Payments

So my cc that I have on file was hacked and I am waiting for a replacement to come in.. my payment is due to come out on the 10th.. what can I do in case my new cc isn’t here before then? 

Cellular at Sea 2026

Just wondering if my US and Canadian plan will work while at sea and in Puerto Rico. Or what should I purchase?

No cell service

I can't make or receive calls, or texts. I restarted my phone, tried going in and out of airplane mode. My bill isn't due for 2 weeks. No notice of an outage, I'm at a loss

NO SERVICE

I just changed my number, can not recieve calls and I can't dial out. All I get is ''YOUR CALL CAN NOT BE COMPLETED. CALL CUSTOMER CARE AT 611, BUT CANT DIAL THEM

Getting back an old number

Hi, my account is not working properly and I need to get back a number - could someone please help urgently? Thank you. 

service ticket reset the account pin

need account pin reset .

Stuck in eSIM Loop: "Something went wrong" Error & "Continue with eSIM" Button Grayed Out

Hi Community,I am attempting to move my Public Mobile line from my Google Pixel 8 Pro to my new iPhone, but I am completely stuck in an eSIM installation loop in the iOS app.Step-by-step of what happened:I went to Account> Purchase SIM card on the ne...

Just want my money back

Both the online site and app are either frozen or in a loop, as is the bot that is supposed to connect me to support.  Took my money and a monthly subscription, didn't connect me and can't be reached.  I don't know what to do, cant get into my accoun...

voicemail

How do I set up a voicemail?

I never got a QR code when I signed up

I signed up for Public at the same time as my husband.  He got a QR code for his esim and is fine.  I didnt get one even though I purchased one and I now don't have access to a phone.   HELP!!

Lost email, service disconnected as CC expired

My husband has a physical SIM with a phone number. His credit card expired this month. He went to update in the account but cannot remember his email associated with his account. When trying the “forgot email” he was getting a secure code texted, add...

Bill vs pre approved debit

Do they have a monthly bill vs pre approved debit 

Doubled Charging My Account

Since July 2026, my account has been double-charged (Oct 2026). I created a Customer Support Agent ticket and was told there is no issue.I received the following message:"Thank you so much for reaching out to us! My name is Jacqueline, and it's a ple...

eSIM won't activate. Sign in won't work from the mobile app.

I just started an account and I'm already disappointed. I don't have all day to try and figure this out. Tried the chat bot but they want me to sign in from my phone but it won't load. My eSIM won't work. 

Really weak signal - Southwest Aurora, ON (GTA)

I recently switch from a OnePlus Nord N200 to a Motorola Moto G 5G 2024 (on sale at Staples) and now the signal level is weaker on the new Moto G and I cannot take calls in my house on the ground floor without them dropping or not even ringing.  Not ...

Do you have service at 140 moonlight circle sedona Arizona

My account balance

When do I need to add more money to my account 

No text or calling

I activated and switch my number over on oct 2.  Since then i have tried everything from restarting my phone , deleting pictures trying to contact both supports only to get lost somewhere. Also i had given my old account number and since then transfe...

Referral Page missing...??

I just logged on to check my referrals for the month and the page is missing from the dropdown on my account.Anyone else have this happen to them?

New phone # comes through as not in service on inbounds, outbound calls work.

Hi, I recently changed my phone number via the public mobile profile option. It shows updated in my profile. I can call out and the new number shows up on caller ID however on inbound calls people are getting msg that tel # is not in service, I can a...

I will go to China from October 28 to November 30th, what i need to do sothat I don't pay in that t

Re: SMS not working

I use textras,  tried resetting uninstall install twice tried chomp tried Google message, tried textras. Nothing pass in or out

Payment method failed, payment made but service still not working

My payment method failed because my bank did a big switchover. I added a new payment method and made a payment hours ago, but service is still out. How do I restore service?