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Supporting Thousands of Community Users

1,924 Online

Recent discussions

New Phone

Will a Redmi 15 pro work with public mobile 

sanserve by Great Neighbour / Super Voisin
  • 18 Views
  • 1 replies
  • 0 Bravos

Apple Watch support update?

Good Day PM,can we get an update on this lack of PM & Apple Watch compatibility? Is it still the case or is there future possibility? 

ReidW by Great Neighbour / Super Voisin
  • 23 Views
  • 1 replies
  • 0 Bravos

Wrong number

I’ve switched to public mobile and we’re suppose to have my old phone number on my account but somehow I have a new phone number and my old number isn’t working. What is going on?!?

Drewlarue by Great Neighbour / Super Voisin
  • 20 Views
  • 2 replies
  • 0 Bravos

Subscription not activated

I think I have done every right, I paid, chose a new number but it said Subscription not activated please confirm what went wrong and help to activate it for me

smartbc-122 by Great Neighbour / Super Voisin
  • 11 Views
  • 1 replies
  • 0 Bravos

Resolved! toll free calling

does my plan include toll free calling, to those 1800 or 1888 numbers? or I have to pay extra?

yerolemley by Great Neighbour / Super Voisin
  • 39 Views
  • 3 replies
  • 0 Bravos

service stopped

service stopped because "bill was not paid" .... active credit card is on file and money was not taken from credit card by Public Mobile with offer to switch to postpaid plan ( Koodo or Telus).My Plan is $29 .....20GB ...Can-US-Mex and  I did not req...

Gita2 by Great Neighbour / Super Voisin
  • 19 Views
  • 1 replies
  • 0 Bravos

Can’t make any calls

Can send texts, receiving them is spotty. Can’t check my voicemail or phone anyone.

Nantuck by Great Neighbour / Super Voisin
  • 24 Views
  • 2 replies
  • 0 Bravos

service in Europe

hi Community how much to use my services when I go to Europe ? 

rtbtp by Good Citizen / Bon Citoyen
  • 42 Views
  • 4 replies
  • 0 Bravos

Resolved! Service in Europe

Hello,I will be visiting France next week and I would like to know if Public Mobile has a plan that will permit me to have at least access to Internet so that I can stay in touch with my family.Thank you  

Dayaoub by Good Citizen / Bon Citoyen
  • 33 Views
  • 4 replies
  • 0 Bravos

Resolved! Credit Card problem

trying to pay and subscribe but unable to use my credit card. I am a student from Mexico , can I not use my Mexican cc? 

vw2r88gger by Great Neighbour / Super Voisin
  • 60 Views
  • 7 replies
  • 0 Bravos

just subscribed

just subscribed last nite. waiting on transfer of number over 5 hours. i'm getting texts but the number says emergency calls only.

blw63 by Great Neighbour / Super Voisin
  • 30 Views
  • 4 replies
  • 0 Bravos

eSim problem

I accidentally bought two esims. I was trying to figure out how to instal it on my phone so I bought a second one not knowing if I already had one or not. I would like a refund on my second esim as I don't need two on my one phone. please help me.

g0ldenkiwi by Great Neighbour / Super Voisin
  • 39 Views
  • 1 replies
  • 0 Bravos

Resolved! Inquiry on Hot Spot Feature for Canada-US-Mexico plan

Hi,Just wondering if I switch my current Canada-wide plan to Canada-US-Mexico plan, am I going to lose the hot spot sharing feature on my phone?  Asking because this is what they do to me at Fido.  Any hidden catch given both plans offer me same amou...

Anderson2 by Good Citizen / Bon Citoyen
  • 36 Views
  • 1 replies
  • 0 Bravos

Refund

Hello, I would like to cancel my Public Mobile subscription and request a refund.I have not been able to download the Public Mobile app because of an App Store issue, so I have not been able to activate or use the service at all.Since I have never us...

Napi322 by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

A plan for outside Canada

Hello,I will be visiting France next week and I would like to know if Public Mobile has a plan that I could use to at least have access to Internet while being outside Canada, because my phone is not esim compatible.Thank you very much   

ChamaLama by Great Neighbour / Super Voisin
  • 30 Views
  • 2 replies
  • 0 Bravos

Resolved! How can payments be made?

How can payments be made to Public Mobile?Please read this entire post, including the entire sentence for each question, before responding.  Each has been written as clearly and concisely as possible. One of the three reasons I have posted these ques...

Neo-the-One by Good Citizen / Bon Citoyen
  • 119 Views
  • 10 replies
  • 0 Bravos

System Updates

I just signed up with Public Mobile 2 weeks ago. I took the 1 gig data package as I figured that would be enough for the usage I would need. As of yesterday, I received a text saying that my data was all used up!! What?? After only two weeks and I ha...

Zig26 by Great Neighbour / Super Voisin
  • 43 Views
  • 3 replies
  • 0 Bravos

New to PM

I just switched to Public Mobile last night and I can't call local land line or send text message. I tried everything that was suggested and it still doesn't work. I have sent a ticket where do I get responses back from Customer Service?

RoseNelson by Good Citizen / Bon Citoyen
  • 74 Views
  • 8 replies
  • 0 Bravos

Plans and deals

I have noticed that Telus and Koodo put on deals throughout the year; such as $23.00 for Netflix, Disney plus, Amazon prime, and Telus films. Does public mobile ever do this? 

RavenG by Good Citizen / Bon Citoyen
  • 28 Views
  • 1 replies
  • 0 Bravos

Resolved! esim shows sos

esim shows sos.   cannot call and I don't think I am connected 

larinda5 by Great Neighbour / Super Voisin
  • 68 Views
  • 2 replies
  • 0 Bravos

Phone number transfer

My number didn’t transfer after I replied and cancelled my other providers  plans message. I then got a message from public mobile that said the transfer was unsuccessful. The SIM card from public mobile gives me data but I am worried I am not gettin...

AshleyMartens by Great Neighbour / Super Voisin
  • 38 Views
  • 2 replies
  • 0 Bravos

customer service agent

I can't seem to reach a CSR either on Expert Messaging, it seems more like canned responses from Sincerely,Customer Support Representative.  No name or personal responses.

iopiui by Good Citizen / Bon Citoyen
  • 47 Views
  • 3 replies
  • 0 Bravos

New esim charge

I just bought a new phone, so I had to install a new esim from Public Mobile. I was charged $5 even though my previous phone already had an esim. Can I get this $5 + tax refunded?

BT1944 by Great Neighbour / Super Voisin
  • 36 Views
  • 1 replies
  • 0 Bravos
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Latest blogs


Navigating the eSIM and SIM Card Landscape

Why 5G is the Future

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