Public Mobile Community

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Why is my account not active? Asking me for activation

phone plan deactivated- how do i reactivate

Hi i've been out of the country and it expired due to non use for over 90 days. How do i reactivate it?

Otp not recieving

Im new customer im trying to access my account through website and app but i cant recieve otp

Account number

My dad passed away and we are looking to get the account number to cancel service.

i cannot view my messages with a support agent, i keep getting the "something went wrong error"

every click is "something went wrong", im in private browsing, i tried a different browser, i cleared the cache and cookies,i cant view the messages or start another chat every error is "something went wrong". and this is on computer.the mobile websi...

Resolved! New Phone - Issues transferring eSim

Upgraded my iPhone, have been a public customer for years. Trying to go through the eSim transfer process, get to the point where I need to verify via text. MFA text never arrives on new phone or old. Calls/Text still work on my old phone (eSim activ...

Lost phone

Hi, I lost my phone that had my Public Mobile eSIM. I also don’t have access to the email address where my eSIM activation QR code was sent. I want to transfer my existing number to another phone. Can you please help me verify my identity and resend ...

How to use my rewards to pay for monthly payments

How to use my rewards to pay monthly payments

can not receive publice login verify code

try to login app and can not . no sms code can be received. is public app under maintains service??

Troubles completing the transfer phone number (step 5) of the Public Mobile app

I downloaded the Public Mobile App and paid for a public mobile plan and an eSim. I also created a Public Mobile account (which I am using now to log on to community support). In step 5 of the app, I select transfer phone number and the app says "Inv...

I am only asking this questions to get points

I am only asking this questions to get points to lower my bill credit. Please interact with this post.

Anyone get Promo code for 5GB extra per month for 16 months?

Just got a text from PM promotionsIf I add promo code to my accountPM05xxxxxI5JI don't care if this code is unique to me. I am on $75 90day plan. Code does not work. Anyone else?

eSIM transfer to new phone

Hello,I have changed my phone. I deleted my Public Mobile eSIM from my old phone, and now I need to install and activate the eSIM on my new phone.I have created a separate Community profile as instructed.Could you please help me download a new eSIM a...

Cannot access payment

I got a notice that my account can no longer accept payments and I tried to go in and pay it and it won’t let me it says oops there’s an error every time I go in I need this fixed ASAP. This is unacceptable.

Text message issue on iphone

My text messages keep failing when I try to send them from my iPhone. The messages are green, and sometimes they actually go through but still show as “Not Delivered.” Other times, they show as “Not Delivered” and don’t go through at all. Some people...

Usa data and phone

Did not work in 3 out of 4 usa cities. I am very disappointed

Verification code

Can u check wether my number is blocked from receiving third-party A2P SMS verification messages or international short code messages

No Network

This phone has switched to SOS and won’t allow me to go to a network. No one I can reach out to help with this….. just a useless Bot

Resolved! LOG IN PAGE UNABLE TO LOG IN

I have an account with Public for over a year. Purchased a new Cell Phone and the eSim did not transfer, so I attempted to sign in to my account to order a eSim - IMPOSSIBLE.Many, many attempts,on the chat line discussing the problem with a computer,...

long distance

cant call toll free numbers

Puk

Where do i get puk number or do i need new sim card

Puk

I need my puk number to un block phone where find

5G speed PM. vs Koodo

I now realize that 5G is the network and not the speed. Can anyone tell me the speed comparisons between Telus, Koodo and PM?

Disconnect from cell tower

Recently my iPhone has been dropping connection with a cell tower and hence have been unable to make or receive telephone calls. My husband has an identical iPhone and he has no issues!

poor internet end no improvement

At home in my adress, poor public mobile internet and towers near hospital over 8 years where i live no improvement Canyou do anything about it

Access

I’m stuck in your wheel of death … just want to confirm that the paln I now have gives me phone, text and data in the USA

Resolved! Port Number transfer not successful

Is it possible to receive a refund? I'm currently in vietnam, wanted to port my number while I am overseas. I was with freedom mobile trying to port to Public Mobile but was unsuccessful. My public mobile account said it was successful but that is no...

Promo code

Where do I find the code? There is a promo for new activation form Oct - Nov 11. but I cannot find the code to put it in before starting my new account

Add-on

I purchased a x1 Unlimited U.S. Talk, Text and 5GB Data Bundle (30 days) for $40.00 on Oct 25, 2006. My phone broke while I was on holiday and I had to get a new phone with an eSIM that I purchased on Nov 5. The roaming data plan worked for a few day...

cellular data not working in Florida

My cellular data in Florida has also been unavailable for several days, despite completing all the recommended troubleshooting.eversafe not advancing so I can’t reach customer service.any suggestions

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