Community

issue activating esim with QR code

I scan the QR code in order to activata my esim but it doesn't work, how should I proceed? Thank you for your help 

Account access

I have never been so frustrated as I am today. My previous credit card I used for autopay was compromised and I have been trying for several days to access my account to update payment information. Today I was “temporarily inactivated “ for nonpaymen...

issues logging in and accessing My account

I used to have an account, and then I withdrew. I would like to subscribe now, I am trying to log in,  putting my email and new password, but I cannot access the pages of My account. A message says:  complete your activation.Resume Activation    or  ...

Cannot access live chat

I try to access live chat and it says error try again. I am simply trying to check my account to ensure all services are canceled and that I will not be charged again. 

No phone no internet

I just started with public mobile yesterday. I still have no phone and no internet. How long does it usually take?

eSIM Activation Failed Post-Payment

I attempted to switch over to Public Mobile and activate a $35/mo plan using an eSIM.Payment went through successfully ($39.55 charged and showing pending on my bank account). Then "Payment Complete / Last Step: Activate Your SIM".- No welcome email ...

Urgent Complaint – Unable to Access My Bills After Number Transfer

I am extremely frustrated and disappointed with Public Mobile's customer support.Less than 10 minutes after I transferred my phone number out of Public Mobile, I lost access to my account. I didn't even have enough time to download my billing stateme...

Need puk# to unlock Sim card

i need to talk to someone to up date my account and address

Esim isnt working after returning home from Travelling

I have just come back from Bahamas. Iphone had a working eSim on PM when I left. I did not use another esim while away but only used facetime and whatsapp to communiucate. After coming back to Ontario, Phone is recoginizing that it is associated with...

Unable to activate eSIM. App stuck on 'under maintenance' after reinstall and restart.

Hi everyone,I'm trying to activate a new eSIM on the $45/125 GB Canada-US-Mexico 5G plan but the Public Mobile app keeps displaying an 'under maintenance' message. I've tried deleting and reinstalling the app, restarting my phone, and attempting acti...

Sign up

I tried to sign up for the $40 5g plan using vouchers instead of my debit card because I thought I could skip paying with a debit card. I have no extra money to pay for the service but I have two vouchers and a SIM card I can’t use!!! I’m very disapp...

October promo code not auto-populating at checkout — how to apply manually?

I'm trying to activate the $45/125 GB Canada-US-Mexico 5G plan. According to Point 18 of the terms and conditions, new online activations between October 15 and November 11, 2026 qualify for a $10/month discount for 24 months.The T&C states that cook...

URGENT: Porting from Telus - Line Suspended, cannot receive text, account terminates Oct 22

Hi, I am trying to transfer my number from Telus to Public Mobile before it terminates on October 22nd. However, my Telus line is currently suspended, so I cannot receive the 90-minute authorization text message. I need a CS_Agent to private message ...

Cellular connection is down

My iPhone has suddenly lost cellular connection about 2 hours ago. 

Quick switch to Koodo - esim activation failed and service cancelled on PM side

Hi,I recently did the quick switch from PM to Koodo. During the process, I have already replied ''yes'' to the SMS to give authorization for PM to transfer my number. However, after that my PM service is immediately cancelled an my Koodo esim set up ...

Public Mobile locked me out of ALL self-service features for ONE YEAR!!

I'm hoping someone here can help me get this escalated because I'm honestly at a loss for what to do next.Back in August, Public Mobile locked me out of my account because of a $41 credit card chargeback. The disputed payment was made using an old cr...

Changing phone number attached to an email address

A phone number that is no longer in service is still attached to my email address and I want to subscribe a new phone number and attach it to that email address. How to do this? 

Why is my RCS all of a sudden not working?

It started a few hours ago just randomly taking a random amount of time and tries to send a message, and now it won't send rcs at all. the little "rcs" indicator in the text box is gone. I had to turn on sms/mms to compensate. I've changed nothing. A...

cell number not existing

I have had the same cell number for years. I received my new credit card and forgot to log in and update my payment info before the due date. My account is currently suspended and when I log into the account with my email, there is nothing showing in...

New eSIM activated today, paid $63 but plan shows expired – no calls or data

Activated a new eSIM today and paid $63 ($50 plan + $5 eSIM + tax). eSIM shows 5G but calls and data don't work and it says no balance. Account shows the $50 as Available Funds and the plan as expired with a cycle of Sep 17 to Oct 17. How do I get th...

Account

I can't seem to get any of my account information.  When I signed into my account, there were only ads on the page - nothing regarding my actual account.  Help please!

Suspended acct/ needs cc payment

My account is suspended as of today and now I can’t access the account anymore to update the cc on file to get my service restored. Seems as though my account has no cell number linked to. Nothing in my account to update. All I need to do is change m...

Voicemail

My Samsung phone tells me I have unread voicemail, but when I check my voicemail, it's empty.

Calls

I can't receive calls but I can call the others 

Maintenance?

Is the app under maintenance? I cant login to the app to complete my activation.

No welcome email yet

How long does it take for the welcome email? The app is telling me it is down for maintenance and I am trying to activate my new eSim. Yes, I have been checking my junk and spam folder to see if it has gone there. I have also opened a ticket with a C...