Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
duplicate thread
How do I unlock my Huawei P20 phone so that I can put in a new SIM card while in France next month?
I upgraded from the 80 to the 100 gb plan. It charged me for a full month but only gave me 20gb of data for the next month. Apparently I need you ask a moderator to reset my data usage. How do I do that?
Hello I am trying to install an eSIM through the public mobile app. "Activate Subscription" works fine, but then it gets stuck on "Install eSIM" regardless of how long I wait. I would like to speak to an agent to receive assistance.
I have can-us-mexico plan. I use hotspot in canada with no problem with my other devices and family membersI recently traveled to alaska . I found out when I turn on hotspot , my family member still connect to it but no internet access, while I have ...
How much data do I have left this month
Just canceled land line. Phone now dead. Tried to transfer that number to Public Mobile on iPhone.Unsuccessful. Now have NO phone number at all. Previously, before the actual landline cancellation, I signed in online and saw that there was an option ...
Does Public mobile allow for increasing the # of people on a SMS distribution list to a
Does Public mobile have a plan for Europe? If not, what are the rates? Will my phone work in Europe?
What a terrible way to operate a company. I hate that this is the new norm.
My account is already fully setup but when i login it takes me to the account setup page as if im a new customer. The step where you choose a plan, number, and sim card all of which i already have. Cant get into my accout to manage it.
I recently dialled 811 and got the Quebec version.Like the OP I live near the quebec border but about 80 km north of them.I eventually found the 1800 number but it took time, which sort of defeats the purpose of these 811/911 numbers.I should open a ...
lost phone, nowwhere to be found. need to get into public mobile without using a code.
Hi, my son gave me his old iPhone 13 because he got a new iPhone. I cannot access his public mobile account to change the subscription and payment method because he forgot his password. So I reset the password. Now it’s saying I’ve made too many atte...
Need to speak to an agent to get my simcard.
The top part is an “estimate” of 12??The bottom part appears to be correct. So if I received a new referral would the bottom part change from 9 to 10? And how quickly? Thanks.
I have an iPhone 16 pro max. I switched from Bell mobility to Public Mobile yesterday. I am unable to send texts or make phone calls today. This is annoying.
Hi everyone, Over the last month or so I have been having issues with my service, mostly at work. I work in Whitby, Ontario fairly close to Lake Ontario. Now when I am inside the building I have next to no signal, to the point where I can not send ...
When I log in my account.I cannot view my plan , my payment i cannot view anything. Nothing is showing. I have been out of the country for 3 months. My phone is no longer in service and when I checked my credit card statement it doesnt show that pay...
I got a public mobile SIM card yesterday. I was with Sasktel paid off my whole contract and my last bill with them. Followed the correct steps do the number transfer. I got the text and responded yes. It’s still showing my Sasktel account is active. ...
I was previously using the $23 plan until last month, but I temporarily upgraded to the $30 plan for travel purposes. However, when I tried to switch back, I noticed that the plans below $30 are no longer available.I would like to return to the $23 p...
Incoming calls do not go through after installing a new sim card
I have just signed up for public mobile, payment came out, my username and password is not working and my phone number is saying it isn’t registered
Have a question, my phone does not have volte it has lte/3g. Samsung A50 old phone. Does that mean it won't work making calls in the USA or Mexico? Also, if in US or Mexico can you call Canada with no roaming fees?
I am able to make calls but I can’t receive any or text messages. Anyone else have this issue?
Please let me know why I am not receiving the text messages in Cuba
I changed my plan from the 45 to 36 On September 16. And it was taken out of my account instantly But not changed on my account.help
My cycle is 12 to 12 every month, from Sep. 12 to today (Sep. 17), usage record shows only 15.75MB was used, however from my account page, it says 137.84MB was used.Where was the other 122.09MB data gone???@Ck_PM @Patrick_PM
I just received a new credit card number. How can i enter it so my devices don"t get cut off. My granddaughters phone is paid by my card also and hers was cut off last week.
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