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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

I would like to have data support

I have used to public mobile long time, but I usually work out so I need to data 20 Gps/month/30$. I hope agent to help .' edited by computergeek541:  unrelated to the "Community" category

danhtran by Good Citizen / Bon Citoyen
  • 107 Views
  • 2 replies
  • 0 Bravos

Can't get access to my account

I'm using my husband's account because I can't get access to my account and the only way to find help is to log in to my account.I tried to log in to my account and had to create a new password for Ever safe.  I did that and also changed the email ad...

Leo61 by Great Neighbour / Super Voisin
  • 161 Views
  • 7 replies
  • 0 Bravos

Community

I have problems with internet service and calls ....Does anyone know something

Juanluis1 by Great Neighbour / Super Voisin
  • 152 Views
  • 5 replies
  • 0 Bravos

A La carte us data not working

I purchased the 15 day US add on plan - used all my data before heading home so I added an ala carte 3 GB  which has been charged to my credit card and shows up on my account however I am not able to use the data. It’s as if I am not connected. I tri...

Ohnokiki by Good Citizen / Bon Citoyen
  • 111 Views
  • 3 replies
  • 0 Bravos

Port out my number

Hi,Please help me to port out my number to Roger, I have my account number but it doesn't work

quyetnguyen1 by Great Neighbour / Super Voisin
  • 184 Views
  • 6 replies
  • 0 Bravos

Turn off all roaming.

I was able to turn off call/data roaming when near US border from previous provider. Can I with PM?

mikep0615 by Great Neighbour / Super Voisin
  • 183 Views
  • 4 replies
  • 0 Bravos

Promotion Details

I have two questions on the following promotionQuestion 1 - The last bullet point says earn $2/month in points value. I am not currently on the Public points system. Currently I received a $3/month credit and $2/month autopay credit. If I take this o...

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UEL by Great Neighbour / Super Voisin
  • 219 Views
  • 5 replies
  • 0 Bravos

Auto apply $15 bill credit reward?? how??

I've been a subscriber under the old rewards system where every month the bill credit auto applied.I can't for the life of me figure out this new (ahem) and "improved" rewards system.... it appears there is only one bill credit reward, and it is NOT ...

RVDS3164 by Great Neighbour / Super Voisin
  • 337 Views
  • 10 replies
  • 1 Bravos

Plan not activated - Payment I made is pending

Hello, 2 weeks ago I filled out the form to establish a new subscription. After reaching step 3(payment), I got a message saying that there is a problem with my account. However, the payment was processed (I confirmed it with my bank). I paid for it ...

Medoune by Great Neighbour / Super Voisin
  • 138 Views
  • 3 replies
  • 0 Bravos

Suspicious Envelope

Today, I have received a suspicious envelope with TELUS KOODO and Public logos on them.  When I grabbed the envelope from my mailbox, I noticed that it was slightly ripped in the back.  When I opened the envelope, there was a blank piece of paper wit...

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Evgeny_S by Good Citizen / Bon Citoyen
  • 518 Views
  • 18 replies
  • 1 Bravos

Texts troubles

Not receiving texts or phone calls. Tried everything to fix it but no go

Gogeen36 by Great Neighbour / Super Voisin
  • 184 Views
  • 7 replies
  • 0 Bravos

Resolved! Promo data with expiry

Got this sms:"Public Mobile here. To thank you for being a loyal subscriber, we added an extra 1GB of data to your account for free. You don't have to do anything - other than enjoy the extra data that is. We've already added the free data to your ac...

asiaminor2k by Great Neighbour / Super Voisin
  • 245 Views
  • 6 replies
  • 1 Bravos

Resolved! Need help Porting number from Rogers

 I need a customer support agent because my phone number did not transfer and I need help porting my number from Rogers. I replied YES to the Rogers prompt but it is still not ported.

tomeo by Great Neighbour / Super Voisin
  • 210 Views
  • 4 replies
  • 0 Bravos

IMEI Checker

Is there no longer an IMEI Checker? The site lists one but you get a "404" screen. Can someone direct me in how I check a phone I'm looking at purchasing that the IMEI number is good?Many thanksJim

JimAustin by Great Neighbour / Super Voisin
  • 124 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I do this?

I would like to be transferred to the $29 subscription with 20gb please.  I am going to close mine and my husbands account if they refuse.

Takaya by Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 0 Bravos

Resolved! change the name of account holder

In Bell, Rogers, Telus, they are availing to change the name of the account holder, even transfer of not only ownership of account but even responsibilities are allowed, here at P.M. is the change of ownership allowed?

Lostinworld1 by Good Citizen / Bon Citoyen
  • 177 Views
  • 5 replies
  • 1 Bravos

Resolved! Mom isn't receiving all calls

Recently ported my wife, father, mother and mother in law over to public. While we're all doing fine and using iPhones, my mother isn't receiving calls from her own home phone number or from some freedom subscribers. She is able to receive calls from...

Romic87 by Good Citizen / Bon Citoyen
  • 154 Views
  • 2 replies
  • 0 Bravos

Horrific cell coverage in Metro Vancouver?

Hey all, my partner and I recently switched to PM from Rogers for the boxing day 5G discount plans but ever since switching we both have had horrible cell coverage throughout Metro Vancouver. Downtown Vancouver is usually fine but large areas of Burn...

McmIll272 by Great Neighbour / Super Voisin
  • 300 Views
  • 8 replies
  • 1 Bravos

Resolved! SIM card not received

@CS_Agent  Hello, I ordered and paid for a SIM card on Dec 27th but it still hasn’t arrived. I am unable to find my order number.

eclecticv by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos
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