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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14160 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25283 Views
  • 183 replies
  • 26 Bravos

Sms texting issue

Since porting 2 days ago, I cannot send or receive texts.I have reset network settings.apple doesn’t seem to be able to verify my ported phone number.how do I resolve this issue?never had issues before with previous provider.

IM121 by Great Neighbour / Super Voisin
  • 192 Views
  • 5 replies
  • 0 Bravos

Resolved! Ulefone Armour 22 mobile data

Hi, I purchased a Ulefone Armour 22 but my mobile data isn't working. I can make calls but there is no internet connection. Any idea what this could be? 

Neil351 by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Fraudlent billing

Greeings,   I have no, but absolutely no, idea of what is going on .... I am continously being billed for 1GB and 4 GB add-ons without my consentement (as recently as yesterday April 15, 2024).  As of today, since December 18, 2023 I have been billed...

Nika_67321 by Great Neighbour / Super Voisin
  • 305 Views
  • 7 replies
  • 0 Bravos

Resolved! ESim card Europe

Does PM support ESim cards in Europe.   

cycling9 by Great Neighbour / Super Voisin
  • 237 Views
  • 5 replies
  • 0 Bravos

E sim

Hi deled my e sim by accident can you give me a new one 

Plss by Great Citizen / Super Citoyen
  • 197 Views
  • 3 replies
  • 0 Bravos

Resolved! Transferring existing phone number

It's been over 5 hrs and my transfer is still incomplete. I responded to the transfer request from my service provider within 90 minutes. Not sure what to do next.My old sim card is still in my phone. I never got a prompt to replace it. Should I just...

JFL1 by Good Citizen / Bon Citoyen
  • 209 Views
  • 3 replies
  • 0 Bravos

Roaming Charges in the US

Hi,I've read some posts regarding US roaming charges, but I just need to do a sanity check so please forgive my question if it's already been answered. I have the $40, 75GB 5G phone/data plan.  I crossed over into the US today, and was greeted with a...

Sledhead by Good Citizen / Bon Citoyen
  • 220 Views
  • 3 replies
  • 0 Bravos

MMS APN setting update not working - LG K4 (2017)

Hi,I'm having trouble with the recent MMS update - my phone is not receiving any MMS group texts. I've tried updating my APN settings with what is suggested on https://apn.how/ca/public-mobile/lg-k4-2017 but it is not working. I've reset the phone an...

MobileAgnes by Great Neighbour / Super Voisin
  • 224 Views
  • 3 replies
  • 0 Bravos

I want the invoice for 2023 for tax filing

HelloI have used public mobile on year 2023 and I need the invoice for 2023 for tax filing.Current I have changed the mobile service because of the roaming problems.How can I get the invoice for 2023?I have ID on public mobile website but don't have ...

Sampark1 by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos

Resolved! Ticket Qusstion

I put a ticket in yesterday and i just got a response now. Is it normal for them to need all my info like name, number and e-mail? When i logged in to send a ticket i was in my account they should know who i am. I just want to know if this in normal ...

Rastin by Great Citizen / Super Citoyen
  • 172 Views
  • 3 replies
  • 0 Bravos

Why maxed out on data on the day plan renewed?

Hi got a message that my data is out on the date the plan should have renewed, something funky is going on and i have no way to actually get help from any agent, the bots keep redirecting me here and I have to keep logging in countless times. So supe...

EdMargolin76 by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

Need help!

I just reset my iPhone and now my eSIM is gone !! How do I add it back to my phone !! 

Latinjojo by Great Neighbour / Super Voisin
  • 259 Views
  • 7 replies
  • 0 Bravos

Remaining on the old rewards program.

I read the following. Does this mean that I can opt out of the new program and keep my existing discounts without getting any new rewards as of May 1st 2024? If so, how do I go about this?“Please note: if you remain on the old Rewards program you wil...

Captn001 by Good Citizen / Bon Citoyen
  • 347 Views
  • 4 replies
  • 0 Bravos

Texting

I revently joined PM.   I still cannot send or reveive texts.

SWEETRICKY by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

New rewards program

I'm currently paying $13/month plus tax.  My plan actually costs $20/month plus tax but I'm getting discounts for loyalty and for auto pay.  When I'm forced to switch to the new rewards program, will my bill jump up to $20/month?

Al1231 by Good Citizen / Bon Citoyen
  • 656 Views
  • 15 replies
  • 1 Bravos

iMessage verifying

Just got PM on Saturday , anytime someone gets a text from me they get it with my email not phone number . In the settings my iMessage phone number is “verifying” for the last 2 days,,,  I have turned off my phone. I have reset my network settings. I...

Paulv999999 by Good Citizen / Bon Citoyen
  • 247 Views
  • 2 replies
  • 1 Bravos

Resolved! Can text but not call in the US

Device: Samsung Galaxy A21, last updated 17 February 2024Plan: 60GB within Canada and the US Data at 5G Speed, Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++I am currently in South Carolina fo...

updating payment information

My family has a total of 5 public mobile phone numbers.  I seem to have successfully created accounts and linked the account to phone numbers for three of the five phone numbers.  Since my credit card is expiring at the end of May and I'm trying to u...

Resolved! Public Mobile *611 (611) issues (VIDEO)

Hey, I am experiencing this issue with dialling *611 or dialling 611.EDIT: If you see the numbers going - I couldn't record the call but any SMS received above on the screen was one of the successful tries to IVR.https://youtube.com/shorts/CE0SeGbGyc...

fixin1 by Deputy Mayor / Adjoint au Maire
  • 292 Views
  • 11 replies
  • 0 Bravos

Help I'm locked out of my account

I accidentally bought an esim and then deleted it. I didn't realize that would invalidate my physical SIM. So now I don't have access to my phone number. Since I don't have access, I can't login because of eversafe. I can't even switch back to my phy...

lockedout2 by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

Sim card never arrived - Link to customer support broken

My sim card never arrived and I have no tracking number to see what happend.  The email confirming my order 352250 said"It could take up to 7 business days for your SIM card to arrive. If you haven’t received your SIM card by then, please contact a C...

petered by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't download Public Mobele in ApsStore - app not available

Hello community. May someone can help me. I bought eSim online on Public Mobile web site, and next step is download Public Mobeli app to activate eSim. The problem is - I can't download the app,  I see massage This app is currently not availaiable in...

AlexDud by Great Neighbour / Super Voisin
  • 198 Views
  • 4 replies
  • 0 Bravos

Resolved! New Rewards?

Just got a text I was losing my rewards.   News to me!  What does that mean?  Do I lose my $4 a month loyalty and $1 a month refer a friend?  I am getting frustrated with Public Mobile.  Thinking of leaving for a more transparent company.  Thanks eve...

Tech20000 by Good Citizen / Bon Citoyen
  • 1442 Views
  • 29 replies
  • 11 Bravos
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