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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Customer Support Agent

Your website will not take my subscription payment for July/26. I have re-entered my credit card information and checked with my bank. My credit card has no Holds. Please take the payment!!

Unreliable service

K I have complained before please add wifi calling to your service becaus regular service idoes not work well. I am in a rural area tried to call my sister 4 times today & service kept dropping call did not even go through. Also when I do connect the...

Resolved! Getting "Your services are on hold due to the expiration of your subscription"

However, my subscription has not expired, and my usual monthly automatic payment went through, and I can even download the receipt from My Account portal. Nobody to talk to. Need this fixed NOW.

Re: Error: Credit Card Verification Failed. Please Try Again.

I had the same problem with switching from old credit card to new credit card. Public Mobile did not solve the problem after 2 weeks. After multiple messages to the online agents; circular advice from the agents including clearing cache, using incogn...

Make Full Pricing Available to Loyal Customers.

I've been with Public Mobile for years, well before they changed to this awful points 'reward' system. Why can't I see this offering in my subscription choices? My daughter's account has it available (she currently pays $27, I pay $34)I really don't ...

Purchase traveling datas

How can I buy the data for the overseas travel using. And how much is for 5G data or basic from 10G start up?

Resolved! Unexpected & unwanted phone number change

My wife and I have been subscribers to public for just under a month. Everything’s been great until Yesterday.Yesterday I tried to call my wife and Received a message that that number was no longer in-service. I I texted her to call me and when she d...

MMS messaging

hey, tried on multiple phones, I somehow can't get MMS messages to download pictures received by SMS, what can I do(android)?

PUK code

What is my PUK code

number is “not assigned” call error

I just activated a new Calgary number (about 1-2 hours ago), but when people call me, they sometimes hear that the number is “not assigned.” Sometimes the call goes through, sometimes it doesn’t. Can you please check if the number is fully provisione...

Plan change not there

I changed plans midway through my renewal cycle but it didn’t show up on my renewal date of July 17. Help

Help!!

My phone died completely. I have no access to my email as I thought I was being smart using the "strong" randomly generated passwords for everything. Wrong!!! I've purchased a new phone, but can't log in to my actual PM account. Please help!

Can’t download app

I’ve just purchased an e-sim plan, and now I need to download the app. I can’t because I have active subscriptions on my Apple account so I can’t switch regions. What can I do?

ESIM HELP

I recently sold my phone and upgraded. I deleted the eSim etc. I've downloaded public mobile on my new device but cannot login to anything due to needing a number to sign in.... can someone please help me. ASAP. My need to add my number to my current...

Resolved! A quick question about data usage :

I have an iPhone 15 plus with a $22/mo non data public mobile plan that includes picture messaging. I understand that to send pictures you must turn on the cellular data but it is strictly limited to picture messaging and the reason I am confused is ...

Not getting network - SOS

Having the same issue. Phone completely stopped working. Showing sos. No data, text or phone calls. Can’t receive verification texts to try getting a different sim. Doesn’t have an e sim offer to purchase another even though that’s what I’ve been usi...

I don't receive e-mails to reset my password

I had to create a new account in order to get on this Community Support 3 days ago, we tried to transfer everything from my daughter's old phone to her new phone. Since then, none of them work. She messed around with the password thinking it was her ...

Resolved! Phone heating up, only in Ottawa !?

Hi, Strange problem I'm having, wondering whether it's the Samsung A54 or Public Mobile.I'm from Montreal, I visit family in Ottawa every 2 weeks or so. I started using the A54 about a month ago.It is fine in Montreal, no real problems.The 2 times I'...

Transferred from Telus and now showing SOS

I just transferred back to PM from Telus. I received a welcome email from PM and I replied SMS from Telus to verify the transfer (and received a confirmation email for the cancellation too). However, my line has been showing SOS and I have no phone s...

30-day 3G Usage Price Increase 5$

How remove 30-day 3G Usage Price Increase

Customer service

I've been waiting all day still no response or still no phone service

Resolved! Issues with submitting a ticket re: problems connecting to the internet and dropped phone calls.

I have tried several times over the past three weeks to submit a ticket. After I complete the form and click submit ticket an error message comes up.For three weeks now I have been having issues with connecting to the internet, choppy phone calls an...

Resolved! ESim Issues and Virgin maybe

I was hooked up with Virgin, changed to PM. I opted for an Esim but my data is not working and I cannot send pictures in texting. Do I need to take out the virgin sim card first? I can call and text but no data seems to be working.

Resolved! 3G usage price in my account

I did not request this x1 30-day 3G usage price increase. How can I get this rectified?

E sim

I got two phones and the e sim ended up going to the other so I deleted the e sim on phone 1 and now on the app it’s saying e sim not installed and then I tried to install on phone 2 but it’s asking for a QR code so I neeed help on how to install e s...

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