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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Caller Id Display

Hi, I need to display my caller ID when i call someone, I want my call to show up under my business name, right now it just shows my number, name has already been changed in the public mobile app, any help will be greatly appreciated, Thank you!

Caller Display for my number is not correct.

When I call people the Caller Display shows a company name that correct instead of my name.THis has nothing to do with my phone. It only started after I switched to Public Mobile and I have the same phone.ThanksAaron

Credit Card

My credit card expires 02/26. How do I put my new card number in your system.

Re: Billing

On the app it says my billing is $24.12 as of Feb 24, 2026. But on the website it's showing I need to pay $47.12 for Feb 24, 2026. It's quite confusing. Do I have to pay the $47.12 for my promotion to be applied? Or what is it. It's very confusing. I...

Billing

I signed on for 50 percent off deal in January 2026 for 2 year plan,i'm being billed the full amount.

Last Step Activate Your SIM

Step 4: Finish Setup, and I need to know which email to use. I have tried xxxxxxxxxxxxxxxxxx and I have tried xxxxxxxxxxxxxxxxxx, and both have the same thing. Step 4: Finish Setup

Someone please help

@CS_Agent I need an agent to activate my plan as I purchased a $50 voucher. my father just died and I have no heat no car and live in a rural area with no phone and every agent keeps telling me that you can’t do so with a voucher. I don’t have any mo...

Resolved! Subscription Did Not Renew

Hi,I signed for the $20 a month 60gb Canada, Us and Mexico promo. My first payment on my credit went through no problem.My subscription for some reason did not renew and now if I try to pay tries to charge me $40.Please advise,Thank you,

Cant get into my old gmail

I have two accounts on here one for my girlfriend and one for myself.this one is hers I can't get into mine.i have no way to use my points that's been collecting now for about 2 years.i like the prices here but this site is useless of ya cant contact...

Resolved! SMS not working internationally

I’m in Brazil and I’m not able to get or receive SMS even though I have WiFi and data from a local carrier (separate SIM). Has any had a similar problem? Were you able to resolve it?

Data usage recorded is incorrect

Public Mobile is telling me that my data for the billing cycle is used up. However the daily usage does not demonstrate this at all. What do I do? I am - according to Public Mobile - out of data for the next 17 days!

Resolved! Pretty sure SIM has been cloned. What do I do first?

Eversafe sms 2fa messages early this morning, now not connected. I got an alert of suspicious activity from my bank that has SMS 2FA, and I can't even log in now. I need to go in person to my bank, but meanwhile I assume the bad guys are going to tr...

Resolved! Sim card troubles

Hello! I have a public mobile sim card. I am trying to use it right now without success. I have tried the SIM card also in a pixel 9 in order to check. That also didn't work. The phone I had broke and i had a functioning esim. Is that part of the pro...

Sorry, we're not able to process your payment at this time.

For some reason my plan wasn't renewed, now I am trying to pay, but getting this message:Sorry, we're not able to process your payment at this time. Please try again later.Any idea what could be wrong?Thank you

eSim won't activate, now neither phone has service

Bought an iPhone 15. Bought a new eSim.Now my old phone, iPhone 12 mini, and my new phone have no service.When I click to submit a ticket, the website says there is an error and won't accept the submission. So I can't call. I can't use my eSim. And I...

New Plan

How long does it take to upgrade a plan

Resolved! Bring Back DYI Credit Card Top Up!

What ever happened to being sbke to DYI one time top-up for the monthly subscription before its due? I rely despise AI and robots and the fact you have to ask it to do it for you is getting old rather quick.. no were on the app does it have top up vi...

cant make or receive calls in the vicinity of a 5G tower

I have a Ulefone Rugking 4g cellular phone and I cannot make or receive phone calls within a mile of a 5g tower....is there a setting that can be tweaked on my phone or is the 5g frequency overpowering the 4g frequency?

Payment

How can i update credit card?

Resolved! Credit Card Declined, Now my promo is gone

I signed up for the $40 plan with promo of 50% off for 2 years. My card declined because of a mistake and now it wants $40. How can I fix this?

Resolved! eSIM does not connect

Good afternoon all,I just joined Public Mobile today with eSIM on my iPhone 15. The activation was smooth. However, it looks like it is still not connected to PM network. Please issue me new eSIMthanks for your attention

Phones got disconnected and couldn't log into My Account

Phones got disconnected, but when I tried to log in to My Account to update/ check my subscriptions, it kept logging me out... Thanks!

How do I change my address?

Hi, how do I change my address? It says "invalid address" when I try to save my new address in the Account Info page on the website.I know it doesn't affect billing, but I don't want my old address on file. Thanks.

Help! Last 4 digits of phone # used for verification code are incorrect - how to change this?

The last 3 digits of the phone number shown when PM sends me a verification code are incorrect. How can I replace the incorrect digits with the correct ones?

Voicemail not playing my greeting

For some reason every few months my personal voicemail turns itself off and it defaults to the default system greeting. I just went into my voicemail settings and "activated" my saved greeting. Its the only one that it there. Yet when I test it, i...

Resolved! Wrong data amount on PB

Our 60 Gb plan is showing 52Gb used in 6 days. The daily breakdown shows less than 3Gb.

Resolved! my 1-800 numbers will not work

Renewing credit information and keeping old plan

I recently had to get a new credit card, and forgot my old credit card is connected to my public mobile account. Today without warning I was cut off, now when I go to renew payment information, my discount has disappeared and it’s asking for $60+ tax...

I CANT GET THIS FUNCTIONING

Re: Customer Service Agent

Need an agent now!!!!

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