Community

Activation Problems

On Sat. April 25, I set up this account.  During the activation process, I was only able to get to step 1, the Payment process, which charged my credit card.  I was unable to get any further and as such abandoned this activation process, not knowing ...

Refund for new esim

Hi there,how can I get a refund for purchasing a new eSIM when I switched to a new phone?

Error completing checkout to Koodo postpaid

I have been trying to help my mom port her PM prepaid plan to a Koodo postpaid plan. I followed through the online checkout process, only to have the last step (to confirm the order) not working—clicking the button produced a brief “circular in-progr...

New VoLTE compatible phone

Since receiving the message indicating my phone was not compatible for VoLTE I've upgraded my phone. I've checked the new phone IMEI number on Public Mobile and it passed the test. I am currently using the new on Public Mobile.  Do I need to do anyth...

Tried to reactivate account and gave me an error code

Error Code: M.8702

i received a text from public mobile saying due to upgrades i had to change providers

was this legit and if so what can i do to remain a public mobile customer 

Transferring number issue after 10 days sms doesn’t work

I ported my number from Fizz to Public Mobile and converted from SIM to eSIM. LTE and calls work, but SMS verification codes do not arrive and iMessage is stuck on verifying. Please reprovision SMS/short-code messaging and confirm the port fully comp...

Why all incoming calls go into my voicemail instead of allowing me to pickup calls

Transfer

Did it work for you? I’m in the same boat 﫣

iMessage not working after porting number

I ported my number on Thursday when I changed my service from Lucky to Public. Now, iMessage will not work with my phone number, and I have tried everything to fix it. I’ve tried:-restarting my phone, with iMessage off, on, and all various formats -r...

Transfer

You need to request to transfer my number agsin from Rogers. I missed the 90 minutes to respond. They are waiting for the request againg from Public

QR code

How can I access a QR code for my new iphone?

Monthly Paymwent

I was charged $28.25 twice in February and was not refunded.

Payment information

I'm trying to open a new account but it won't accept my credit card. They say that the security code is wrong but I entered it three times. It's only three numbers. How can you get that wrong. What should I do   

Canada-wide data+talk+text plans for existing customers (change subscription)

Hello,As an existing customer of Public Mobile, I would like to change my current subscription to a Canada-wide data+talk+text plan. However, when I logged in to my account and tried to change my subscription, only Canada-US-Mexico plans are availabl...

Account email change with no access to the phone

since you can’t have more than one phone on an account. I have an account for my son under his email address. He Doesn’t have Access to this account. it’s my credit card paying for it, and I have the password for the account. currently the settings i...

Accessing app

Get stuck logging in as security code is being sent to a number I no longer have. Tried help and just get stuck on a loop where it results in being asked to login, which I obviously can't do. Frustrated and ready to go somewhere else  

Not able to add a payment voucher *611 isn't working

I've tried 15 times to use *611 to find out my balance and add a voucher,i get Hello public mobile here the number you are trying to reach is not availableHow can *611 be unavailable, and if i try 611 i get telus

Phone number transfer message not coming

Hi, my account is on hold and i want to change my cell service from public mobile to a different service. I did the phone number transfer but the message is not coming. I have waited a round 3-4 hours. What do i do?

lost phone. no access to connected email

lost phone. no access to connected email. lost password. need to access phone to swap to new phone

This service

I got a plan with public mobile but let me tell you is a nightmare!  

Stuck on permanent MMS loop with TCL Flip

Hey everyone,I am at a dead end trying to get Public Mobile MMS working on my new TCL Flip (4058E) and am hoping someone here has a fix. Ultimately, I just want a phone that can only receive calls and texts/images, but it needs to be able to receive ...

How do I purchase UK minutes?

Travelling to us

im travelling to the us in june and i have canada/us and mexico package  can i call and text back here to canada  without other charge or roaming fees?