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Forum Posts

Resolved! Confirming PM account is closed

Hi,Former PM customer here. I recently ported to Telus without issue but I cannot confirm that I have closed my PM account.Unfortunately, I can't seem to login and when I try to reset password neither phone # password reset (which is now with Telus a...

jessej123 by Great Neighbour / Super Voisin
  • 83 Views
  • 5 replies
  • 0 Bravos

DATA USAGE

 So I upgraded to the plan they gave me 45 gigs of data I use that within a few days then I put in money on for another plan and I got 25 gigs I went through that last night I put data on my phone at 3:00 in the morning and I already have no data wha...

306kon by Good Citizen / Bon Citoyen
  • 125 Views
  • 20 replies
  • 0 Bravos

Resolved! cannot access my accounts

I have 2 PM phones. Cannot access my accounts. Last logged in with old website that just needed phone numbers. Cannot register in new site. Just goes round and round chatbot sucks big time. I want to access my accounts.

Rick58 by Great Neighbour / Super Voisin
  • 63 Views
  • 3 replies
  • 0 Bravos

Resolved! For a new phone

Can someone dictate to me the proper procedure to follow when we want to change our phones? I got a new phone and I would like to switch my sim card from one phone to the other. I do not want to make a mistake.

Public1978 by Good Citizen / Bon Citoyen
  • 78 Views
  • 4 replies
  • 0 Bravos

Resolved! Chatbot not working.

I have tried to access the chatbot SIMon but no luck. I used 2 different browsers Safari & Firefox and the best I get is a blank page.

Blurst by Great Neighbour / Super Voisin
  • 102 Views
  • 8 replies
  • 0 Bravos

Resolved! $25 referral bonus for both parties

Just heard on Red flag Deals of a person receiving an email from public mobile saying that referral bonuses in the amount of $25 would be given to both parties, promotion ends September 2nd Did anyone else get this email? Does anyone know when it sta...

EdN by Good Citizen / Bon Citoyen
  • 129 Views
  • 7 replies
  • 0 Bravos

Resolved! x

dendiggity by Great Neighbour / Super Voisin
  • 175 Views
  • 8 replies
  • 0 Bravos

Trouble with my Service

Hello, I'm having trouble making and receiving calls.. it's asking me to call *611 but not giving me any helpful tips. Please help resolve this issue ASAP because I am expecting an important phone call.. Thanks

Nuel90 by Great Neighbour / Super Voisin
  • 65 Views
  • 4 replies
  • 0 Bravos

Resolved! Issues with cell tower

All calls through this cell tower garble outgoing voices, doesnt matter what phone is used. All inbound voices loud and clear. Have two to three bar. No way to tell Telus because they cant hear me.

Jfour by Great Neighbour / Super Voisin
  • 99 Views
  • 3 replies
  • 0 Bravos

Data Usage

Hope you can help me out, I am on the 250Mb data plan and my phone is basically using up all my data. I have started to check the usage each morning and I see 100 - 200 Mb used overnight always at 1.30am (or around that time). I will at home then and...

johnboy2 by Great Neighbour / Super Voisin
  • 65 Views
  • 4 replies
  • 0 Bravos

Data usage is wrong in account

I checked my data usage and it says I’ve used over 700MB in 3 days and yet my data usage screen shows much less. How is this possible? Screen shots attached

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beth1791 by Good Citizen / Bon Citoyen
  • 88 Views
  • 6 replies
  • 1 Bravos

Resolved! 1 (902) 580-4001

Anyone know what this number is? My Account says I called it numerous times in the past week and the phone (which is a 2nd, emergency phone) isn't even on!!!

Naterial by Good Citizen / Bon Citoyen
  • 97 Views
  • 4 replies
  • 0 Bravos

Resolved! New customer

I cannot receive incoming calls. I requested a number transfer and my previous provider virgin prepaid said they have not received transfer request from you yet. I set up my new account with you two days ago.

Cveltski by Great Neighbour / Super Voisin
  • 57 Views
  • 2 replies
  • 0 Bravos

Resolved! Looking to switch, questions about the process

I am currently with shaw, in a couple months it'll have been 2 years. I get 25gb data for $25 a month, sounds great, but I'm so fed up with the poor service I want to switch. The coverage is mediocre even in Edmonton, my phone is constantly switching...

WeirdHuman by Great Neighbour / Super Voisin
  • 69 Views
  • 1 replies
  • 1 Bravos

Resolved! Samsung Galaxy download update

I have a Samsung Galaxy S20 5G phone that stated “update available” – Have tried 2x. First time, screen flickered between 19-22 hrs as “download time”?? After 40 min. system threw me out as I reached data limit (I’m on $15/mo PM plan). Second time (2...

ShaoLynne by Good Citizen / Bon Citoyen
  • 194 Views
  • 23 replies
  • 0 Bravos

Website Issues

For the last three months every time I click on anything on the website I get this error code. Sorry, we didn’t find what you were looking for.Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404).I use ...

Jay66 by Great Neighbour / Super Voisin
  • 109 Views
  • 8 replies
  • 0 Bravos

Resolved! US Roaming problem

HelloI signed up for US Roaming and also unlimited talk for 10 daysThe phone is working for outgoing and incoming calls. But the data is notI retarded the phone. I turned on Roaming. I selected T Mobile still nothingWould I get a refund for this ?

Resolved! Oops there was an error. Please try again later”

This is really stupid. I’ve tried to renew my account several times and it keeps saying there’s an error. There is enough funds in my account and the information is correct. I’ve checked several times. I even tried my credit. I’ve tried “simon” and I...

Gibberish00 by Great Neighbour / Super Voisin
  • 120 Views
  • 10 replies
  • 0 Bravos

Resolved! Plan Change

Hello, I have a $15 plan since 2020 with rewards of $ 2 authorised payment and $ 1 loyalty. If I change my plan to $25, would I still be eligible for loyalty and authorized payment rewards? Hoping to hear from you guys.Thank you so much in advance.

priyadeep12 by Great Neighbour / Super Voisin
  • 77 Views
  • 2 replies
  • 0 Bravos

data

I ran out of data and purchased an extra 1G can I get it added to my account?

Barbiegrrrl by Great Neighbour / Super Voisin
  • 47 Views
  • 1 replies
  • 0 Bravos

can't get MMS : timeout

I recently switche my plan to the 4G plan, and I've been getting these " can't get MMS : Timeout" messaged randomly. I have the same phone a before with the same settings as before, is there some new setting I'm supposed to change on my phone or does...

bucknekked by Good Citizen / Bon Citoyen
  • 216 Views
  • 16 replies
  • 0 Bravos

Resolved! payment not processed

I want to know my account is suspended when I paid my bill on August 13 with 3 payment vouchers?

Chris28 by Great Neighbour / Super Voisin
  • 48 Views
  • 2 replies
  • 0 Bravos

New Plan Offerings

Hello Community, I currently have the $25 monthly plan, I have had to purchase add-ons on several occasions. Anyone planning to upgrade...any thoughts. The $41.25 monthly plan looks intriguing. Is it worth it to change from 3G to 4G speed? @Eliza5

Eliza5 by Model Citizen / Citoyen Modèle
  • 303 Views
  • 22 replies
  • 0 Bravos