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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

eSim

"I have been trying to install my eSIM, but it has been stuck on the loading screen for over an hour now. I already tried restarting my phone and scanning the QR code, but nothing works. Customer service hasn't replied to my messages either. Is the i...

Data usage- incorrect

I just downloaded all my data usage by using AI- and it said:The total data usage recorded in your log is 668.66 MB.This is roughly 0.67 GB, which means you have used about two-thirds of a single gigabyte across the entire period shown (June 2 days t...

Transfer incomplete

Tried to scan the QR code but it expired. cannot get my phone to work. What should I do?

Phone number transfer issues

I just had my number transferred. I cannot receive calls or texts and I just want to know how long that process takes to complete. I can't access anything because I can't do 2FA. Can't even sign in to my public account because I can't receive the 2FA...

Door Buzzer phone concern

Our Apt. Door Buzzer does not work on my phone. I work from home, and have missed packages. I have been asked to consider changing phone companies. Do you have any suggestions??

Completly locked out

Hi friends. I have a huge huge issue. I have my log in credentials, but every time i try to log into account or community (I literally had to make a new account just to post this) it goes to a 2 step verification, where it sends it to the WRONG EMAI...

Resolved! No option on credit card for adding money

My credit card is registered in my account but in my self serve portal on app under payments there is no option to add money to my account for next time when my plan renews next month only option is voucher

Resolved! Motorola Moto G86 5G VoLTE comatibity with Public Mobile

I need to purchase a new phone because my current Moto G Power (2021) doesn't appeat to be compatible with the upcoming removal of 3G service.After a good deal of research I am zeroing in on the purchase of a Motorola Moto G86 phone. I believe that ...

Fix my issue asap

Pancho fix my mobile data it’s not working asap and very poor customer service **bleep**ing took me an hour to reach you

Two separate charges every month

I’ve been charged two separate prices with auto pay every month for as far back as I can see in my statements. Only the correct charge shows in my account on the app.

old name pops up briefly 😔

My old name pops up for a second before my legal name comes up. I have tried everything. I uninstalled the app, I cleared the cache the name in my account is correct but yet the old one still pops up it's brief but it's still a pain.

Activation issues with Samsung S26 Ultra

Just switched from Bell. The eSIM is working for data but not for text or voice. When I toggle off Bell it greys out my voice and text even though the eSIM is selected as the primary. Has anyone had this issue…is there a setting in the phone I nee...

Reactivate SIM card after changing to e-sim

After getting a new phone I switched to e-sim before realising the new phone had a sim card slot. Using physical sim gives me a lot more flexibility to switch devices.When I try to goto the App->Change Your SIM Card-> (Enter the sim card number)I the...

Transfer sim

Number ported from TBayTel. Outgoing calls/data work. Incoming calls and SMS are not being received. This looks like an incomplete number port/routing issue

eSIM setup

I have a new galaxy A57, I have subscribed to plan. I checked imei number and your site said for will work with eSIM, but when I scan the QR code to get started I get message on phone code invalid or already used!

Phone activation

I have paid , downloaded your esim, tried everything possible , and still no active phone connection ????

Subscription not listed for my account

When I login I cannot see my active subscription but I do get my bill notifications and the email is associates with my phone number. Who can help resolve my login issues?

E-Sim wrong phone

Activated my E-sim on the wrong phone, was setting up for my son. Deleted it off my phone. The public app now won't let me on from any device unless I confirm my identity via the new phone number we were setting up for him which has not been activa...

invoices from 2025

@CS_Agent Can you help get all my invoices from 2025 please

Resolved! Sim Card Activation Deadline

I bought sim card from Amazon, put it in phone to ensure it fits, works and was not damaged. It stated I have 29 days to activate with 2 gb wifi. I will not be activating until August after activation deadline. I have not registered or subscribed t...

Resolved! How to receive public mobile SMS while in Australia

HiI'm travelling to Australia and need to be able to receive SMS, before I left I thought incoming messages would be ok an dI probably wouldn't be able to send. But now I can't receive 2FA to my number from my bank account services in Canada and don'...

Lower my current plan from 5g to 4g

hi,I need to change my current plan (5g) to a lower plan (4g) and the system doesn´t give me the option either on the app nor on my laptop. How can I change that please. Any help?

New eSIM activated but iPhone only shows SOS

My new Public Mobile eSIM is active, but my iPhone only shows SOS.My iPhone is unlocked, the eSIM is installed, my subscription is active, and I’ve already reset network settings and restarted my phone. I can see and select the Public Mobile network,...

App is saying that my iPhone 16 is not eSIM compatible when it is

How long is this going to go on? It's been a well known issues for 3 years and it still persists. I'm reading online that the problem is leaving people with little money unable to go to another carrier because they've already bought a plan with Publi...

Porting

Can I get sent this number as well? i have been having issues for over 6 hours and am getting so frustrated

Resolved! one time data access

I don't seem to be able to access my one-time bonus data after the monthly data has been used.How do I take advantage of the bonus data?

Unable to log in or change plan -- completely locked out

I changed my email address on my account and now I'm being asked to subscribe to a new plan. I can't move my phone number over. I can no longer login to my account. I need an esim from my new phone but I'm not able to get one because I'm not able to ...

I think my number is being "misused", what should I do

Nothing shows on my actual phone, but in the PM history there are three call from a strange number

Resolved! Support ticket

How do I submit a support ticket

Esim

Hi,I purchased a new eSIM via "Change Your SIM Card" in Self-Serve to switch to an iPhone. However, I never received the activation summary email containing the QR code — I've checked all folders and confirmed my registered email address is correct. ...

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