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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1921 Views
  • 24 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30251 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42016 Views
  • 185 replies
  • 29 Bravos

Sim

My Sim is now saying it is not allowed"voice" and is not even registered in my network.  Phone was working at 2pm today... plan was renewed yesterday and is paid and up to date

Dawnv by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Resolved! Not able to place a call

I can receive calls, texts, emails but I can not call out. I have 5G most times I’ve been try and place a call to call but it never connects. I restarted the phone many times, airplane mode, but nothing seems to work. The call will try and connect fo...

SarahGrace by Great Neighbour / Super Voisin
  • 335 Views
  • 8 replies
  • 0 Bravos

Resolved! eversafe.id.telus problem

Trying to log in the app but I get eversafe id problem and just get a blank screen that keep reloading every 5 seconds. anyone having this problem? i've tried deleting the app and reinstalling it 2-3 times. I sent a ticket but no answer.

JeromeQ by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos

Samsung Galaxy A55 5G doesn't receive 5G signal on 5G plan.

I have Samsung Galaxy A55 5G bought in Europe. I live in Toronto and should have good 5G coverage but I don't get 5G signal on my phone. Network mode is set for 5G in mobile networks. Could it be a problem with band incompatibility? How to check that...

Malgorzata_1 by Great Neighbour / Super Voisin
  • 783 Views
  • 9 replies
  • 0 Bravos

Esim to physical change

Hi, I paid for the $29+ tax in Nov 29. During g purchase it showed my phone is esim compatible. So I bought that plan. After downloading the app, during activation it shows esim not compatible. So I bought the physical Sim but whenever I log into my ...

Sherlin_Shibi by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada / US / Mexico Plan

Does the Canada / US / Mexico Plan Include - Calling Features: Call Display, Voicemail, Call Waiting? These are not listed on the plan details 

Sean_F by Great Neighbour / Super Voisin
  • 276 Views
  • 4 replies
  • 0 Bravos

Esim problem

Hello ,My wife is using Iphone 13 Promax and she have purchased an esim with rate plan , but when she try to log in to the app it said eSim not supported and she has no service at all . any one know anything wrong with it ? thank you

NhatDinh by Good Citizen / Bon Citoyen
  • 302 Views
  • 6 replies
  • 0 Bravos

Transfer of eSIM to physical SIM

Hi there, I just transferred my eSIM to a physical SIM.  It’s been about 10 minutes, I’ve restarted my phone, but it seems I’m not connected to my cellular plan (can’t make phone calls).  Am I doing something wrong?

Kristymcl by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Account no

I have paid for my plan but the phone number transfer failed. PM requested for account no and mobile phone number and i didnt get any of those. How do i get these info so i can actually use the services i paid?

asadilan22 by Great Neighbour / Super Voisin
  • 184 Views
  • 3 replies
  • 0 Bravos

Resolved! Text and Data working. Incoming and Outgoing Calls not

It's very frustrating that public mobile doesn't have a proper customer care team that one can actually call or chat with in real time. Last call I received on my phone was on the 10th so I only just noticed this. It's incredibly frustrating to me be...

Chidimma by Great Neighbour / Super Voisin
  • 280 Views
  • 6 replies
  • 0 Bravos

Cancel and Delete Account

   I have attempted to delete this my father's account since May of this year. Public will not allow me to do so. Or, am I missing something? My father passed-away in March. I ended his subscription but the account remains and I want it gone. I canno...

Proton45 by Good Citizen / Bon Citoyen
  • 206 Views
  • 3 replies
  • 1 Bravos

Can't change my subscription

There's a new subscription offering 5G plans for US-Canada-Mexico. When I try to get that on my computer, it says go to our phone app. That subscription does not show on the phone app. What's up?

Dance4peace by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

Resolved! Accessing Another Business Lines Message Manager on my phone

I'm trying to answer a business message manager with another phone provider. I've been using the 1-888-576-0033 for message manager and adding my 10 digit code.  (as public mobile do not recognize the 310# for message manager) I've been doing this fo...

Michelle_F27 by Great Neighbour / Super Voisin
  • 176 Views
  • 1 replies
  • 0 Bravos

I can't get my account number, I need it ASAP ! Please help

I've had to leave PM for my mom. Went with another service, but in porting they need here PM account #I can't log in to My Account.  I can only log in to this community.Her PM  has not been cancelled yet, so she is still active until ported.So why is...

SharonMB by Great Neighbour / Super Voisin
  • 283 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment history is missing

I went to go get an invoice, but my payment history only has my last month, nothing else. 

kaycee1 by Great Neighbour / Super Voisin
  • 232 Views
  • 4 replies
  • 0 Bravos

Traveling to Cuba

Is there public Mobike service working in  Cuba?if yes is there any roaming or text or talk charges?

Tonyziba by Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 0 Bravos

Reception bars

Why do my bars in the top right corner have spaces at the bottom like exclamation marks? I have not noticed this before. Thanks

Kdhd by Good Citizen / Bon Citoyen
  • 266 Views
  • 7 replies
  • 0 Bravos

Porting help

Hi,Can someone PM me the number to call with so I can complete my port to public mobile? I'm having issues coming from Zoomer Wireless. Thanks. 

JeanBlueJean by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos

Can not make phone call and receive call with my phone

Text and data was fine. The issue started on Wednesday.The phone can be worked with other carrier and another Public mobile SIM card . This SIM card can also works fine with other phones.tried enable VolET etc and can not change to prefer 3G as looks...

Chouchou2008 by Good Citizen / Bon Citoyen
  • 253 Views
  • 7 replies
  • 1 Bravos

Phone plan

I just changed my subscription with public to Canada US Mexico call and data plan but when I’m not on Wifi my data does not kick back in.

Acura by Good Citizen / Bon Citoyen
  • 354 Views
  • 12 replies
  • 1 Bravos
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