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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to send messages on group chat

unrelated to Public Mobile services

Swapped to a new plan minutes after signing up.

Was changed for both plans, no credit showing for the one removed.

subscribing

I am a new customer and created an account but have not subscribed yet. when I log in I am not being offered the plan I want at $39 which is being offered initially.

Account

Why is my phone number not linked with my account anymore just because I switched to a new phone

Need help

I just received a text that used up 85% of my usage for the month and the month has just started. I can not get an answer from the message I sent for help. I can not figure out why my usage changed so much as I have never gone over my usage. I ...

Resolved! I want to cancel my purchase and get a refund.

@CS_Agent Hi there.This has been a extremely frustrating experience just trying to activate. While choosing a plan and finalizing my purchase, it said the phone is eSIM compatible, but the app says it is not. It took me numerous tries just to log int...

Can't get into my account phone number not working cannot get cde on phone.

Resolved! travel to Scandinavian countries

Hi I'm going to travel to Iceland, Finland, Norway, Sweden and Denmark. I know Public doesn't have roaming in Europe. I wanted to know if my phone would still work in WIFI areas for text Facebook and messenger, without buying a new sim card in each ...

my new plan update

Hi,I changed my plan with 75g usa-canada-mexigo and 1000 minute international free call on December 2024 for the same price 35$,but I don't get update my plan right now

Resolved! Not receiving most texts

I don't receive most texts. I see that someone has texted but I'm asked to download the text and the download never works. Texts work with some people sometimes

Add On has not renewed

Hi everyone posted earlier but don’t think it went through? am in the US purchased data $3010 days ago. It ran out today and I purchased another $30 one. Have receipt.But it’s not giving me service ?tried everything

My text is not sending

I can’t send text anymore. I don’t know what to do, can you please help.

New subscrption

I got a new subscription yesterday. Can’t get my phone to work. Received an email from my previous provider saying “Goodbye” so assume they were contacted. My phone is mot activated. Had instructions on a QR code - did not work. Shut off my phone; re...

Ported a number from Virgin

Ported a number today afternoon. Calls and Texts seem to work. But when I log in to the Public mobile app, it asks me to send an OTP to my number. But I never receive the text. Have been trying for several hours now. Please help.

phone upgrade

how do I go about moving from my old apple 3 phone to a apple 12 thanks

SIM card phone number

How can I find the temporary SIM number associated with my new SIM card.

RCS messaging “waiting for activation”

I had an iPhone 12 with successful access to RCS messaging. I just got a new iPhone 16 and tried to transfer everything over to my new phone. I have managed to get SMS messages and calls directed to my new phone but I am unable to activate the RCS me...

Resolved! US add on

when I go to purchase a 15 day on for texting in US, will there be an option to use the points I have earned?

Access to Public Mobile account

was asked for and provided verification via email; then asked for verification via a phone number that isn't mine...how to proceed?

Have not received SIM card

Hey everyone, love to join public mobile hut my son card hasn’t come and it’s been 3 weeks. Can’t get a hold is support. My phone just keeps looping back to the beginning. Any help would be appreciated…

Not getting calls or texts

I am trying to set up my account and I’m not getting any texts so I can’t even enter the verification number because I’m not getting the text.

help

sim card pin thanks

Resolved! Taxed twice using vouchers?

This confuses me. I have a credit on my account so I will owe only $20 on my renewal date. That's $22.60 after tax. We can't top up with credit cards where I am. But if I go and buy a $20 voucher at the store, it's taxed. So I pay $22.60 for the vouc...

Forgot email for my account

Hi, I forgot the email I was using for this account and can’t login. So I signed up under a new email and new password but how do I go into my account now? The account that is linked to my phone number

Unauthorized to Access my account

is said said something about someone may be trying to access to change my details. But i can't log in no matter what i do, i've reset the password, talked to the chatbot, now i've sent a message to cs_agent i think it was if that's how i even contact...

I've logged in to e sim and missed deleting e sim now I need a new qr e sim code how to do

Resolved! My phone has stopped stopped making and receiving calls. What do I do?

Resolved! Data usage

I have a phone plan with 1GB of data and I have fully used it up for this month. If I accidentally use more or turn on my data will I get charged more or does the data just not work till the plan renews for next month?

Resolved! Explanation?

DisclaimerThe change will take effect immediately. Please note that we cannot offer a refund or credit for any unused portion of the subscription, and your current promotions will no longer be valid.Additionally, data add-ons associated with your cur...

porting questions

My current phone number is 902 which I ported from another carrier when I opened the PM account a few years back. I need to port in a 416 number (bell prepaid) in the next few days.Any difficulty when porting from bell preapid?Would it be an issue if...