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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I need to update my credit card information as my current card expired

Hello, PLEASE help me update my credit card information so my phone can be reactivated please. This has been a VERY frustrating process and would highly recommend that there's a space to update this under "My Account". Thanks very much.

Resolved! Accessing Another Business Lines Message Manager on my phone

I'm trying to answer a business message manager with another phone provider. I've been using the 1-888-576-0033 for message manager and adding my 10 digit code. (as public mobile do not recognize the 310# for message manager) I've been doing this fo...

Changing the same plan for the new promotion

To whom it may concerns!I would like to keep the same plan but want to use the promotion so I can save few dollars per month. Can I do that if so how?Thank you.

I can't get my account number, I need it ASAP ! Please help

I've had to leave PM for my mom. Went with another service, but in porting they need here PM account #I can't log in to My Account. I can only log in to this community.Her PM has not been cancelled yet, so she is still active until ported.So why is...

Consequence of "Change Now" vs "Change on Renewal"

I don't know why I wouldn't change now... but they must be asking for a reason. Let's say my plan payment was yesterday, If I "Change Now" am I wasting money?

Resolved! Payment history is missing

I went to go get an invoice, but my payment history only has my last month, nothing else.

Traveling to Cuba

Is there public Mobike service working in Cuba?if yes is there any roaming or text or talk charges?

Reception bars

Why do my bars in the top right corner have spaces at the bottom like exclamation marks? I have not noticed this before. Thanks

Resolved! How to I directly apply my rewards points to bring down the price of my bill every month?

How to I directly apply my rewards points (however little it may be) to bring down the price of my bill every month automatically?

Porting help

Hi,Can someone PM me the number to call with so I can complete my port to public mobile? I'm having issues coming from Zoomer Wireless. Thanks.

Can not make phone call and receive call with my phone

Text and data was fine. The issue started on Wednesday.The phone can be worked with other carrier and another Public mobile SIM card . This SIM card can also works fine with other phones.tried enable VolET etc and can not change to prefer 3G as looks...

Resolved! I didn't receive sim card but bill started already and no reply to my tickets

cancelling mobile account that is not activated and has never been used!!! but you keep biling me!!

I want my payment to public mobile STOPPED. I have contacted the better business bureau with a complaint number of #2228365. Due to mental health issues the account and activation was not completed completely and I could not complete the activation...

Phone plan

I just changed my subscription with public to Canada US Mexico call and data plan but when I’m not on Wifi my data does not kick back in.

Ordering SIM cards

Just some advice to anyone needing to purchase a sim card.DO NOT purchase them from Public Mobile online!Contrary to what the website says here:https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-Canada-Post-Strike-amp-SIM-Car...

New member here... no long receiving texts, and my outgoing texts are disappearing

Just joined. Already regretting it. I've missed several important texts in the last few days because they haven't ever arrived to my inbox. I also found out several of my outbound texts have not been received...What's going on...?Pls convince me why ...

Resolved! Access Point Name Keeps Changing?!

I've only been with Public Mobile 2 months and this is the 2nd time I've had to update the Access Point Name.Why does it need updating so often? Is there a way that sets it permanently so I don't keep losing mms?I've never had this issue with any oth...

locked out of account for 3 continuous weeks

My wife has been locked out of her account for 3 weeks now even after changing the password. She thinks the email address associated with her account is her former email address that she no longer has access to and when she clicks on "forgot email" ...

Does the Can /US /Mex plan allow phone calls in the US and Canada without extra charges ?

Does the Can /US /Mex plan allow phone calls in the US and Canada without extra charges ?Or does it only include Data usage across the boarder

Resolved! Unsuccessful renewal and money return

Hi there! I set my new plan to be renewed on December 11th, but it wasn't for some reason, so I had to change it manually and pay for it once more but the payment for the previous plan's payment was made so I would like to get my money backHow can I ...

Change or upgrade subscription?

If I change my subscription, do I lose my referrals? And if I don’t, when do I get my new points if I change my subscription immediately

Resolved! US talk & text roaming add on

I will be traveling to the US for a 60 day period. If I purchase a 15 day add on for my phone, is it effective immediately & can I purchase a total of (4) 15 day add one to cover the 60 days I will be there

Confirming subscription change on next renewal

Is there a way to confirm my upcoming change of my subscription after selecting "change upon next renewal"? When I selected that option last month, the change did not occur on the stated date. Am I locked into selected plan when I choose "change plan...

Helps very urgent !

I was transferring my phone number from Koodo over to p.m. apparently for whatever odd reason my phone blocked the text coming from Kudo and I didn't see it within 90 minutes by the time I applied back it was literally probably 10 minutes after the 9...

Hi, have a problem with receive and get a call

Try to resolve with standarts solving but doesn't worked

wont connect to internet??

Im not out of data only used 3 gb. Iphone 14pro. I got new plan for mexico and worked great there. But past few days I cant get online. Trying to search when im out or check mail. Says server not responding. My wifi at home works. Any ideas??

Switch plan/refund

I have just renewed (2 days ago) and want to switch to a different plan that includes Mexico as I am going there next week. Can I get refunded for the plan I just paid for?

Changing subscription

Hello, I noticed that today you released a new plan that includes Mexico data. I want to switch to this new plan as I am travelling to Mexico in a couple weeks but I don’t want to pay twice in one month (my current plan renewed yesterday). I wonderin...

Resolved! bonus data offers

Before the new upgrade to website, I had a couple of bonus offers for data that I had accepted.Can't seem to find them anywhere now. Thought they didn't expire?

Resolved! New Plan Offer

Hey so I got a text earlier about 15G for $26/month. I was wondering if it was US-Canada or just Canada?

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