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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20291 Views
  • 180 replies
  • 24 Bravos

Accessing my account

Do I need my number to transfer over before I get a 6 digit confirmation code to get full access to my account?

Hezekiah by Great Neighbour / Super Voisin
  • 23 Views
  • 2 replies
  • 0 Bravos

Resolved! Link to my profile

Hi,Can someone give me the link to my community profile since I can't access it or see it? Working with an agent trying to resolve my community profile issue.ThxEdit:Thanks @computergeek541 

treefrog by Town Hero / Héro de la Ville
  • 74 Views
  • 1 replies
  • 0 Bravos

Resolved! CS_Agent Reply Direct Messaging issues.

I am writing this in the get support tab instead of direct messaging CS_Agent since it won't work for me, sometimes technology doesn't work.So it asked me to change the words that weren't allowed in the community, I did, and my More to Know was poste...

fixin by Model Citizen / Citoyen Modèle
  • 119 Views
  • 4 replies
  • 0 Bravos

How to reconnect to old nickname?

It's been a year or two since I've logged into the Community section, and today it prompted me to specify a nickname. I was using Traycer before, but it said that name was already taken (yes, by me!). I've resorted to using Traycer2 for now, but it w...

traycer2 by Great Neighbour / Super Voisin
  • 66 Views
  • 1 replies
  • 0 Bravos

Resolved! Community feedback

Hello - I was just wondering how I can contribute here, share a few things, learn a few things etc.   Someone told me participating can reduce my phone bill?  Is that true or just a rumor?

Lorne_Grant by Great Neighbour / Super Voisin
  • 137 Views
  • 4 replies
  • 0 Bravos

Resolved! Good Neighbour

Hi therei was wondering what it means You are ranked up to Good Neighbour means ?Thanks in advance.

Mk12 by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Resolved! sign in to community account

I have 2 Public Mobile accounts ( 2 different emails obviously and had 2 different passwords for my community accounts) When signing in to either account the same nickname appears. Anybody know why this happened? Why would the same nickname show on 2...

Kim121 by Good Citizen / Bon Citoyen
  • 217 Views
  • 4 replies
  • 2 Bravos

Absolutely Terrible Customer Service

I have an issue with my payments and have searched for answers on Public's horribly designed website. I could not find any information related to my query. I then used the chat hoping that they have at least 1 real human answering chat questions. No ...

Aakriti by Good Citizen / Bon Citoyen
  • 354 Views
  • 13 replies
  • 1 Bravos

Confirmation that CS_Agent is Public Mobile Support

Hello,In this day and age of fishing attacks, I wanted to confirm that the user account CS_Agent is able to help me with my account issues - I see a lot of posts asking to message CS_Agent and when I did, it asked me for some personal information tha...

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Sewing4funny by Great Neighbour / Super Voisin
  • 219 Views
  • 3 replies
  • 2 Bravos

My community username is missing or gone

I tried to sign into the community section with the user name email and password i set up a while back. It didn't work. I ended up signing into the community with my email and password for my Public Mobile account and ended up having to choose a new ...

Anonymous by Not applicable
  • 166 Views
  • 4 replies
  • 0 Bravos

Multiple issues.

I've been a customer for over 4 and 1/2 years all of a sudden my community account made me make a nickname which then deleted everything I've ever done on my community. Luckily my Public Mobile account is intact. I'm looking to change from regular Si...

Anonymous by Not applicable
  • 380 Views
  • 17 replies
  • 1 Bravos

Resolved! posted phone #

I posted my phone number in the PM community when posting a question. I was told it was not a good idea to do that. What are the steps to edit my post, so I can remove the number. Thanks.Félice

felice by Good Citizen / Bon Citoyen
  • 421 Views
  • 10 replies
  • 1 Bravos

Resolved! Private message

Where do I reply to a private message? Tks.

S_Morgan by Great Neighbour / Super Voisin
  • 134 Views
  • 2 replies
  • 0 Bravos

PM spammer - trying to get referral credit

I just got a private PM message from @Frank52 requesting that I enter him as the person who referred me to sign up to PM (plus he provided a $10 discount code). This doesn't seem appropriate (he is a spammer). I reported him (it) to PM Moderator.

Resolved! Contact agent

How can I reach an agent I privately messaged an agent it's been an hour and no one respond.

GentleMist by Great Neighbour / Super Voisin
  • 198 Views
  • 4 replies
  • 1 Bravos

Resolved! Extra credit for Interacting

Hi, how does the community interacting discount for a bill's total cost work exactly? Curious to know if anyone has been eligible for that discount and what did you do to become eligible?Thank you!

Scrim14 by Great Neighbour / Super Voisin
  • 356 Views
  • 10 replies
  • 0 Bravos

Resolved! Eversafe ID

Hi,I just changed my phone number and it says my new number is already in use for an Eversafe ID? How do I fix this? 

MeganJudith by Good Citizen / Bon Citoyen
  • 216 Views
  • 5 replies
  • 0 Bravos

Long wait times for replies

I sent a reply to CS on Tuesday to a message that CS sent a few days prior and when I didn’t hear back, I sent another reply on Thursday. How long does it normally take for a CS to reply to a message. 

Tk111 by Good Citizen / Bon Citoyen
  • 263 Views
  • 12 replies
  • 0 Bravos

How Community Rewards Work

Hello, how are community rewards calculated. Does calculation start beginning of one's pay cycle or start of every month? During the period would one know how much community reward one has achieved? For example would one know if they have reached the...

MasonPM by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Resolved! 'Create a ticket' issue

Hello,I can't send an email to create a ticket with an error message.I seem no issues with my message..Thanks in advance for any help on this.

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jkcg by Good Citizen / Bon Citoyen
  • 388 Views
  • 17 replies
  • 0 Bravos

Resolved! CANNOT GET EVERSAFE ID CODE

I recently joined and I cannot login to my new account to manage it as the verification codes don’t get sent. YESSSSS I know there are other methods once you login. But the very first time it HAS to send it to your mobile number but I can’t get it. I...

JacobBaijal by Great Neighbour / Super Voisin
  • 294 Views
  • 5 replies
  • 0 Bravos

Resolved! batches

Do we get something off the earned batches?

tnh by Good Citizen / Bon Citoyen
  • 194 Views
  • 2 replies
  • 0 Bravos

nicknames under the name?

Hi,I new here so please bear with me. I noticed everyone has a nickname under their own name. Such as good, neighbour, good citizen, model citizen, deputy/mayor etc. What are the names referring to? some sort of status on the community threads?

MATTHEWS by Good Citizen / Bon Citoyen
  • 214 Views
  • 2 replies
  • 0 Bravos

Resolved! Questions without answer

I see many questions that are of my interest too, but I don't find any answer. Where are they or there are none.

tnh by Good Citizen / Bon Citoyen
  • 246 Views
  • 5 replies
  • 1 Bravos

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Thinker by Great Citizen / Super Citoyen
  • 406 Views
  • 5 replies
  • 2 Bravos
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