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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1713 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30176 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41860 Views
  • 185 replies
  • 29 Bravos

How to send the message here private?

For verification I need to answer questions, your agent wrote that I have to log in to community and answer the questions privately. How, I don't see this option in my app

Vika1818 by Great Neighbour / Super Voisin
  • 44 Views
  • 1 replies
  • 0 Bravos

Community comments/notifications disappearing

Removed as thread got out of hand and violated the ToS :"Aggressiveness or insults directed at a group or individual"https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Community-Terms-of-Service/td-p/1268004

softech by Oracle
  • 71 Views
  • 0 replies
  • 0 Bravos

Community Posts reading order

How can I view a Community Thread where the oldest posts appear at the top by default.  It is very hard to follow when the newest posts are presented first.  

smp999 by Good Citizen / Bon Citoyen
  • 236 Views
  • 5 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1713 Views
  • 23 replies
  • 12 Bravos

Resolved! Note to PM Oracles

As a suggestion...can one or all of you Oracles please get a message to Public Mobile..perhaps use the Announcements a little more. After the most recent "system upgrade", many PM customers were confounded when they received message that there's paym...

hairbag1 by Mayor / Maire
  • 259 Views
  • 6 replies
  • 0 Bravos

Resolved! Public Community Points

I heard that you can earn 20 points per month just by chatting in the community and asking questions. Do the points vary or can every earn 20 and how will you know? I just want to know more details 

Resolved! Pinned Message on Community Home Page.

General question, maybe it's possible to create a pinned message with all the information for people/clients trying to upgrade/downgrade to CAN/US/MEX plans, as currently looks like many questions in the Community about the same topic with exact same...

alegator_23 by Great Citizen / Super Citoyen
  • 400 Views
  • 3 replies
  • 3 Bravos

Badges

What are badges? I got a few and don't even know how I got them. Are they're like points?

Bubbar002 by Good Citizen / Bon Citoyen
  • 173 Views
  • 3 replies
  • 0 Bravos

Points

Here to earn points. Just got to know if you engage here it helps to earn points.

Bloom7 by Great Neighbour / Super Voisin
  • 176 Views
  • 2 replies
  • 0 Bravos

Resolved! No Help? How do I navigate the Help Articles?

I have several questions and I am trying to follow the guidelines by reading the help articles first but I cannot access any of the help articles except the top "help articles index".  If I click on any of the "Browser by category" sub-topics nothing...

Gib7 by Good Citizen / Bon Citoyen
  • 615 Views
  • 4 replies
  • 0 Bravos

How to use support communities

I love the support community-great Q&A, and wonderful learning space. I have a couple of questions. Do i need to sign on (even though I signed into public mobile) to the community?  And then how do I respond to posts?

My questions marked as SPAM

HiNot sure why my question posts marked as spam ?Had some questions before switch to PM, and looks like i can't go through even with simple questions on the plans.Please advise.Thanks.

alegator_23 by Great Citizen / Super Citoyen
  • 742 Views
  • 13 replies
  • 1 Bravos

I have so many rejected posts. Why?

I can't seem to get a CS_agent to help me.  No answers from anyone.  My contributions to the community are all being deleted and sent to a spam folder?  Does anyone have a fix?

DDM69 by Deputy Mayor / Adjoint au Maire
  • 61 Views
  • 1 replies
  • 0 Bravos

"Authentication Unsuccessful" Error Message

When using the Public Mobile app, I get the following error message. Does anyone know how to fix this issue. It restricts my ability to fully utilize the app, particularly when travelling

IMG_6081.PNG
MarkW709 by Good Citizen / Bon Citoyen
  • 540 Views
  • 9 replies
  • 0 Bravos

Re terms of service

I was wondering just last week if there was somewhere that I could find some sort of "rules" or "dos and dont" for this Community. I couldn't remember receiving anything when I joined or saw anything on the website. So when people made reference to w...

Sansan by Mayor / Maire
  • 379 Views
  • 3 replies
  • 2 Bravos

Resolved! community account

could I have 2 community account with the same nu. ????//

ZALA400 by Good Citizen / Bon Citoyen
  • 539 Views
  • 5 replies
  • 0 Bravos

Deleting drafts

Greetings everyone,  I have a few messages in my drafts that I'm unable to successfully delete for the life of me.I do know how to delete from profile under the avatar, I do it all but there are some that are stuck and won't go away.I would really li...

Sansan by Mayor / Maire
  • 444 Views
  • 4 replies
  • 1 Bravos

Resolved! How to earn points on the community boards?

Hello, I see that there is an option to earn points on the community boards and that one of the redeemable prizes is a $15 credit on your bill for 15 points. If you can earn 20 points on the community like advertised, I can reduce my bill payment eac...

BillyTran by Good Citizen / Bon Citoyen
  • 970 Views
  • 12 replies
  • 1 Bravos

Resolved! private message

I sent a service ticket which will be responded to by private message. Where do I find these messages? 

steve0767 by Great Neighbour / Super Voisin
  • 472 Views
  • 1 replies
  • 0 Bravos

Resolved! Community

I'm new, so I probably sound dumb but I can post here, how do I comment? 

NexusMuse2024 by Great Neighbour / Super Voisin
  • 376 Views
  • 1 replies
  • 0 Bravos
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