Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Greetings everyone, I have a few messages in my drafts that I'm unable to successfully delete for the life of me.I do know how to delete from profile under the avatar, I do it all but there are some that are stuck and won't go away.I would really li...
As title says has anyone else been having there reply’s or threads deleted . Even when your the first reply ? It’s been happing alot to me today
Do I need to DELETE eSIM on my iphone 11 so that I can get a new eSIM for my iphone 16?
Hello.I just signed up for Public Mobile. It says on my phone that it's moved over and I can make calls and text. However, when I try to confirm my identity to get full use of account, it says that it will text a 6 digit code to my number but I hav...
Seems like notifications are glitching and just completely inaccurate for example this customer posted a thread 30 mins ago And then shows in my notification they replied 29 mins ago even though it just popped up and yet no reply at all . But there t...
My credit card expired and now my account is on hold. I updated my credit card info, but I still can’t call people etc. How long does it take for my account to work again once I update my credit card? I also tried to pay by calling 611 and it asked f...
Hello, I see that there is an option to earn points on the community boards and that one of the redeemable prizes is a $15 credit on your bill for 15 points. If you can earn 20 points on the community like advertised, I can reduce my bill payment eac...
I sent a service ticket which will be responded to by private message. Where do I find these messages?
I'm new, so I probably sound dumb but I can post here, how do I comment?
Oracles were performing the task as authorized by Public Mobile. And the post was no doubt a redundant one and hence being removed correctlyFor any complaint, please go through the proper channel by submiting ticket with CS Agent using Chatbot
How do you add your own avatar to your ID?
...oh, one more thing:I had signed up for a community account years ago. Today, Community is recognizing me as a brand new member!What's the deal?
I asked a question in Community and now I am bombarded with emails. How do I stop the emails?
I'm looking for clarity on exactly how "Community" rewards points are calculated and distributed.Do you receive points for any/all community interactions? Do you receive more points if your response is "bravoed"? If so, how many more?I've searched fo...
My username was "DrSaxMusic" but when I went to put that into a new screen, it said that name was already taken.The system gave me "DrSaxMusic1" but I want my old name back.
Hi, I recently saw answers to my last post and now I cannot find these answers. Where are they? I press on notification and the envelope for inbox and I dont see anything. The only message I see is a Private message that also went to my email.
I noticed that since yesterday notifications having been updating sporadically on the web. Currently today, not updating at all. No refreshing seems to be working.
how many points do I get for posting or asking in the community?
I was told by an auto-response I could expect a response the next day but have heard nothing. Wondering if I'm alone with this disappointing experience. Seems like we're left on our own to help each other solve our problems in this message board.
Hi,I used to have a separate login to the Public Mobile community with the nick name schubbuc. Now I go straight to the communicty with my regular Public Mobile login but I've lost the ability to use schubbuc as my nick name and had to make a new o...
where do I find a private messaged expected from
As a happy customer for about a year now with about 5 questions getting resolved through the community, its a little frustrating to come to a brick wall in terms of support. I asked a question yesterday which was shortly after deemed SPAM. It was not...
How can I stop notifications for particular topic?I am getting notification for particular topic (in lounge) I am NOT interested anymore to follow/read. I checked my settings but cannot figure put what to deselect in order to stop those notifications...
see title.
HI All, Anyone have problem with notifications? No notifications with the number showing there, I clicked and check and it shows me You don't have any notifications. Try posting a new topic or question to see some activity here.Just me or system pro...
I tried uploading my preferred photo instead of the avatar and tried changing my user id but all in vain.
Anyone else having a hard time dealing with the community staff they hired?The new updates to the site have made it so you can't access your phone unless you buy vouchers at almost double the price from a third party.I'm considering leaving this serv...
HELP! I am trying to message CS_Agent, but i am getting the following error, continuously:"Correct the highlighted errors and try again. Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed....
How to file a complaint
