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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 39903 Views
  • 150 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50672 Views
  • 182 replies
  • 30 Bravos

Resolved! Hi PM community

The name on my public mobile community is wrong. My name is Brian. The name on my account is correct, so it’s only when I’m in the support that it shows incorrectly. And everywhere I looked, it’s all the right name. So how do I change it for the publ...

Bruan by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos

my community messaging

my community messaging is in my husband account and for this reason he has no access to his messages.WORSE: I cannot open my account and PM login page does not recognize either my email or phone number.It goes on since last Wednesday (first contact w...

Anonymous by Not applicable
  • 198 Views
  • 4 replies
  • 0 Bravos

How long does it take to get response on the ticket

Hi, Im getting an error when I try to change my subscription. I tried both Change now and change on renewal date. Submitted the ticket, but it's been more than 24 hrs, hasn't heard back from them  

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Oleggab by New Neighbour / Nouveau Voisin
  • 172 Views
  • 1 replies
  • 0 Bravos

Link to members Not activated?

Hey … sorry but I’m the farthest thing a computer geek .. never own one … I’m barely figuring on how to communicate on here!!. Truly just want to give up an let them have my money an go else where but I am also not a quitter… Is there not a way to so...

66mck by Great Neighbour / Super Voisin
  • 336 Views
  • 5 replies
  • 0 Bravos

CS Agent - How Do You Find That?

I know you have to be in My Community to access Private Message to CS Agent … BUT … WHERE do you find it once you are in My Community?  Thank you@ links to members

Arby1 by Good Citizen / Bon Citoyen
  • 317 Views
  • 6 replies
  • 0 Bravos

Worst Support System Ever?

How long does it typically take an Admin or whatever to contact a service request? Who thought this whole community platform / needing an alternate chat etc was better than just email correspondence? Seriously weird, just need to finish this month as...

Codoober by Great Neighbour / Super Voisin
  • 255 Views
  • 3 replies
  • 2 Bravos

PM Web Page rendering is off?

For some reason today part of the PM Community Web page is not showing properly.First part is off, the rest is sort of OK, bottom is not OK. PM Account page is correct...I did not do ANY changes/adjustments in my web browser, everything is the same a...

Meow by Mayor / Maire
  • 198 Views
  • 2 replies
  • 0 Bravos

No longer connected to old community nickname

I've been frustrated trying to log in with my old username. It seems that you can no longer log in with the username & password, & now you have to log in with your public mobile account. But if I enter my old community username which is bluejaywpg, i...

bluejaywpg1 by Good Citizen / Bon Citoyen
  • 514 Views
  • 7 replies
  • 0 Bravos

Username in community

Hi all Does anyone know: is there a way to change username for community posting? If so how to go about doing that? thanks for your help !

How to send the message here private?

For verification I need to answer questions, your agent wrote that I have to log in to community and answer the questions privately. How, I don't see this option in my app

Vika1818 by Great Neighbour / Super Voisin
  • 235 Views
  • 1 replies
  • 0 Bravos

Community comments/notifications disappearing

Removed as thread got out of hand and violated the ToS :"Aggressiveness or insults directed at a group or individual"https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Community-Terms-of-Service/td-p/1268004

softech by Oracle
  • 188 Views
  • 0 replies
  • 0 Bravos

Community Posts reading order

How can I view a Community Thread where the oldest posts appear at the top by default.  It is very hard to follow when the newest posts are presented first.  

smp999 by Good Citizen / Bon Citoyen
  • 533 Views
  • 5 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4989 Views
  • 36 replies
  • 14 Bravos

Resolved! Note to PM Oracles

As a suggestion...can one or all of you Oracles please get a message to Public Mobile..perhaps use the Announcements a little more. After the most recent "system upgrade", many PM customers were confounded when they received message that there's paym...

hairbag1 by Mayor / Maire
  • 701 Views
  • 6 replies
  • 0 Bravos

Resolved! Public Community Points

I heard that you can earn 20 points per month just by chatting in the community and asking questions. Do the points vary or can every earn 20 and how will you know? I just want to know more details 

Resolved! Pinned Message on Community Home Page.

General question, maybe it's possible to create a pinned message with all the information for people/clients trying to upgrade/downgrade to CAN/US/MEX plans, as currently looks like many questions in the Community about the same topic with exact same...

alegator_23 by Great Citizen / Super Citoyen
  • 604 Views
  • 3 replies
  • 3 Bravos

Badges

What are badges? I got a few and don't even know how I got them. Are they're like points?

Bubbar002 by Good Citizen / Bon Citoyen
  • 347 Views
  • 3 replies
  • 0 Bravos

Points

Here to earn points. Just got to know if you engage here it helps to earn points.

Bloom7 by Great Neighbour / Super Voisin
  • 314 Views
  • 2 replies
  • 0 Bravos

Resolved! No Help? How do I navigate the Help Articles?

I have several questions and I am trying to follow the guidelines by reading the help articles first but I cannot access any of the help articles except the top "help articles index".  If I click on any of the "Browser by category" sub-topics nothing...

Gib7 by Good Citizen / Bon Citoyen
  • 874 Views
  • 4 replies
  • 0 Bravos

How to use support communities

I love the support community-great Q&A, and wonderful learning space. I have a couple of questions. Do i need to sign on (even though I signed into public mobile) to the community?  And then how do I respond to posts?

My questions marked as SPAM

HiNot sure why my question posts marked as spam ?Had some questions before switch to PM, and looks like i can't go through even with simple questions on the plans.Please advise.Thanks.

alegator_23 by Great Citizen / Super Citoyen
  • 1207 Views
  • 13 replies
  • 1 Bravos
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