Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The name on my public mobile community is wrong. My name is Brian. The name on my account is correct, so it’s only when I’m in the support that it shows incorrectly. And everywhere I looked, it’s all the right name. So how do I change it for the publ...
What is going on? How can anyone get help when posts are removed?I just need help from a service rep about an addon i paid for for usa roaming. I cant find my post.
my community messaging is in my husband account and for this reason he has no access to his messages.WORSE: I cannot open my account and PM login page does not recognize either my email or phone number.It goes on since last Wednesday (first contact w...
Hi, Im getting an error when I try to change my subscription. I tried both Change now and change on renewal date. Submitted the ticket, but it's been more than 24 hrs, hasn't heard back from them
Hey … sorry but I’m the farthest thing a computer geek .. never own one … I’m barely figuring on how to communicate on here!!. Truly just want to give up an let them have my money an go else where but I am also not a quitter… Is there not a way to so...
I know you have to be in My Community to access Private Message to CS Agent … BUT … WHERE do you find it once you are in My Community? Thank you@ links to members
How long does it typically take an Admin or whatever to contact a service request? Who thought this whole community platform / needing an alternate chat etc was better than just email correspondence? Seriously weird, just need to finish this month as...
For some reason today part of the PM Community Web page is not showing properly.First part is off, the rest is sort of OK, bottom is not OK. PM Account page is correct...I did not do ANY changes/adjustments in my web browser, everything is the same a...
I've been frustrated trying to log in with my old username. It seems that you can no longer log in with the username & password, & now you have to log in with your public mobile account. But if I enter my old community username which is bluejaywpg, i...
Hi all Does anyone know: is there a way to change username for community posting? If so how to go about doing that? thanks for your help !
For verification I need to answer questions, your agent wrote that I have to log in to community and answer the questions privately. How, I don't see this option in my app
Removed as thread got out of hand and violated the ToS :"Aggressiveness or insults directed at a group or individual"https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Community-Terms-of-Service/td-p/1268004
How can I view a Community Thread where the oldest posts appear at the top by default. It is very hard to follow when the newest posts are presented first.
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
As a suggestion...can one or all of you Oracles please get a message to Public Mobile..perhaps use the Announcements a little more. After the most recent "system upgrade", many PM customers were confounded when they received message that there's paym...
My wife and I have been using Public Mobile (PM) for quite a few years. Mostly, we like PM, but in our current situation we can't "fix" it ourselves, but we hope that PM people can do what we want, which seems rather simple.Some years ago, I used PM,...
I heard that you can earn 20 points per month just by chatting in the community and asking questions. Do the points vary or can every earn 20 and how will you know? I just want to know more details
Can't seem to PM a customer service agent. Is the PM system down?
General question, maybe it's possible to create a pinned message with all the information for people/clients trying to upgrade/downgrade to CAN/US/MEX plans, as currently looks like many questions in the Community about the same topic with exact same...
I can't find a way to close an account with no current subscription. I can only see the profile inside the community setting. Any ideas?Thank you!
What are badges? I got a few and don't even know how I got them. Are they're like points?
Here to earn points. Just got to know if you engage here it helps to earn points.
If the chatbot is not providing useful results, you can submit a help ticket here...Step-by-step walkthrough (accurate as of November 2024):In the window that opens (see above link), select Contact Us then select My Account (or whatever option is mo...
I have several questions and I am trying to follow the guidelines by reading the help articles first but I cannot access any of the help articles except the top "help articles index". If I click on any of the "Browser by category" sub-topics nothing...
I love the support community-great Q&A, and wonderful learning space. I have a couple of questions. Do i need to sign on (even though I signed into public mobile) to the community? And then how do I respond to posts?
How do I change my community ID?
HiNot sure why my question posts marked as spam ?Had some questions before switch to PM, and looks like i can't go through even with simple questions on the plans.Please advise.Thanks.
HiI had a Community account and user name. Now it asks for my PM log in complete with email address. It then asks me to complete my profile by choosing a user name, but obviously it won't let me use my existing name as 'it is already in use'.I create...
