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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10838 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21784 Views
  • 181 replies
  • 24 Bravos

Using PM in Motorola Edge+ (2023)

Hello guys I was wondering if anybody here owns the Motorola Edge+ 2023 edition and what's their feedback on using the SIM card in that phone!  I want to buy it soon and I wanted feedback about it beforehand! Thanks

Shubh2023 by Great Citizen / Super Citoyen
  • 20 Views
  • 1 replies
  • 0 Bravos

Switching service provider

Hi, I want to switch my provider to another. I just got charged for next three months. Will I get my money back?? I'm on the 102 per 3 months recharge cycle. Thanks for your help!

Pprmnt4 by Great Neighbour / Super Voisin
  • 63 Views
  • 4 replies
  • 1 Bravos

Can someone please help…agents are useless

I cannot post or comment in the community using my computer with chrome any more. I have used this same setup for years and now my posts are being rejected by Public. Agents and moderators have done nothing for over a month. i can post or comment usi...

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DDM69 by Deputy Mayor / Adjoint au Maire
  • 112 Views
  • 5 replies
  • 2 Bravos

Service area

I was talking to  a friend who is with Telus who had gone into NW Ontario, southeast of Kenora. He could not get a signal even though the Telus service map showed that Telus reached customers in that area. Has any one else had connection issues in ar...

RussDirks by Great Neighbour / Super Voisin
  • 32 Views
  • 3 replies
  • 0 Bravos

Voicemail message does not play

When you call my phone and I don't pick up it goes to voicemail, but it doesn't play the message I recorded.  It plays an automated message.  I have activated the message I want it to play but it is not working.  How do I fix this?

Flipper9 by Great Neighbour / Super Voisin
  • 84 Views
  • 7 replies
  • 1 Bravos

Resolved! Badges

Just wondering what the purpose of the badges are?

Resolved! locked out

Hi I need assistance.  I'm am locked out of my account now for over 24 hours. i got locked out after one login in attempt with a message that said I had exceeded the number of login attempts. How do I get this resolved. I had to create a new communit...

Barry14 by Great Neighbour / Super Voisin
  • 79 Views
  • 3 replies
  • 0 Bravos

Community Status

A bit confused today.  I have not signed into the community for some time, but have been a member for the last five years or so.  Today when I signed in, I am greeted with the message board asking for a new nickname and now the board is treating me l...

Bandsaw12 by Great Neighbour / Super Voisin
  • 84 Views
  • 5 replies
  • 0 Bravos

the eversafe login system is junk - even Public Mobile thinks so

So, part of public mobile's service isn't working (again), I logged in, authenticated with the so-called "eversafe" system and created a ticket with a cs_agent.The agent replies quickly and asks me for my name, email, phone #, last payment amount and...

fredfor by Great Citizen / Super Citoyen
  • 125 Views
  • 5 replies
  • 1 Bravos

Any plans of improving the site's UX for mobile?

I was wondering if the Public Mobile team had any plans in mind for improving the user experience for mobile users, on both the mobile application and the website. The application just uses web views to display pages from the website itself.Being a r...

qubn by Good Citizen / Bon Citoyen
  • 114 Views
  • 4 replies
  • 1 Bravos

Re-evaluate your time in the Community

With the most recent announcement regarding moving everyone from the Legacy Rewards system to the new Points system will you be less likely to assist customers in the Community?

Holiday888 by Great Neighbour / Super Voisin
  • 330 Views
  • 12 replies
  • 4 Bravos

Resolved! Community points

How do I earn points in the community? I joined public mobile before the switch to the new points system and am trying to decide if I should switch or not?

NannyMac3 by Good Citizen / Bon Citoyen
  • 300 Views
  • 11 replies
  • 2 Bravos

How to join community

What are the steps to follow to join the community and get discounts on my bill.Regards

Lio1 by Good Citizen / Bon Citoyen
  • 146 Views
  • 3 replies
  • 2 Bravos

How to edit notifications on forums

I've gone through the notifications under my account and I get notified if I get a bravo or solution or if someone tags me. BUT I'm not getting notification if someone replies to my comment. What am I missing? 

Community reward missing completely

So JAN community rewards haven’t come and it’s now march . On top of that I noticed in my payment page there is no longer even mention of the community reward entry . Sure hope this is a glitch and will return and we all do still get the JAN rewards....

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Handy1 by Mayor / Maire
  • 237 Views
  • 10 replies
  • 0 Bravos

JAN community rewards

Has anyone got their JAN community rewards ? It’s the last day of Feb and I haven’t received anything not even the badge

Handy1 by Mayor / Maire
  • 159 Views
  • 4 replies
  • 2 Bravos

Chatbot Ticket Submission Error Fixed

 Hi everyone, According to PM management, the chatbot ticketing issue has been finally fixed.  This is specific to the error customer received when trying to submit a ticket through chatbot. A few oracles have tried the ticketing system and it seems ...

Dunkman by Oracle
  • 319 Views
  • 4 replies
  • 5 Bravos

Community Login

I logged into my PM account and clicked "community" at the top and got redirected to a page that asked me to complete my profile and add a user name. Problem is, I have already been part of the community for years and already had a profile. It would ...

mydoghunter08 by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

Resolved! Link to my profile

Hi,Can someone give me the link to my community profile since I can't access it or see it? Working with an agent trying to resolve my community profile issue.ThxEdit:Thanks @computergeek541 

treefrog by Town Hero / Héro de la Ville
  • 154 Views
  • 1 replies
  • 0 Bravos

Resolved! CS_Agent Reply Direct Messaging issues.

I am writing this in the get support tab instead of direct messaging CS_Agent since it won't work for me, sometimes technology doesn't work.So it asked me to change the words that weren't allowed in the community, I did, and my More to Know was poste...

fixin by Model Citizen / Citoyen Modèle
  • 198 Views
  • 4 replies
  • 0 Bravos

How to reconnect to old nickname?

It's been a year or two since I've logged into the Community section, and today it prompted me to specify a nickname. I was using Traycer before, but it said that name was already taken (yes, by me!). I've resorted to using Traycer2 for now, but it w...

traycer2 by Good Citizen / Bon Citoyen
  • 126 Views
  • 1 replies
  • 0 Bravos

Resolved! Community feedback

Hello - I was just wondering how I can contribute here, share a few things, learn a few things etc.   Someone told me participating can reduce my phone bill?  Is that true or just a rumor?

Lorne_Grant by Great Neighbour / Super Voisin
  • 246 Views
  • 4 replies
  • 0 Bravos

Resolved! Good Neighbour

Hi therei was wondering what it means You are ranked up to Good Neighbour means ?Thanks in advance.

Mk12 by Good Citizen / Bon Citoyen
  • 178 Views
  • 2 replies
  • 0 Bravos

Resolved! sign in to community account

I have 2 Public Mobile accounts ( 2 different emails obviously and had 2 different passwords for my community accounts) When signing in to either account the same nickname appears. Anybody know why this happened? Why would the same nickname show on 2...

Kim121 by Good Citizen / Bon Citoyen
  • 290 Views
  • 4 replies
  • 2 Bravos
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