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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Customer Service responsiveness

Hello, I sent a message to the moderators team yesterday to ask about an order I accidentaly placed, getting a credit and ordering what I really intended to order instead. Sent the message yesterday, still no response. How long does it usually take f...

Resolved! Double activation charge

I activated my Public mobile acct at Walmart and the first time the activation failed and we had to go through the activation again. However, on my bank statement (I set up for AutoPay) I was charged for both activations. I sent a request to the Mode...

Cancel Port

I need to cancel my port in request and get a new # ASAP. Please assist!

Unable to access account to pay for service

Hello,I have purchased a phone and got it setup in August at a retail store for a family member. However, the last couple of days when I tried to login to pay for more service, your system doesn't recognize the email address I used to setup the acco...

Help please! Can’t set up an account

I’m trying to activate my account but it won’t accept my debit visa for a payment. I’ve tried every possible way. I’ve contacted my bank and all my information is correct. Is there any way I can buy a minute card and activate with that?? This is unre...

Resolved! After adding value into my account, still unable to use the old plan

My plan expired today and I have just top up $40 with voucher. My voucher get accepted but unable to use my old plan ($40 one). what can I do to use my plan?

missing SIM cards and no one at Public is responding

switching 2 phones over to Public... ordered 2 new SIM cards on sept 6th. Public has taken payment but no SIM cards have arrived. i've left 2 private messages to the team moderator 3 days ago and no one has responded. we're not really off to a great ...

Can a mod contact me ASAP!

I added the wrong plan to my phone and now I only have access to data.. no calling or texting ... I need this fixed immediately and I sent a msg to mods yesterday AND today with no reply

Billing/plan

Hi the first two months my plane was good i paid $52 for unlimited calling with 2g but last month and this month ive paid over $80 just to get my phone turned back on what is going on and how do i get my money back

Locked out of my account

Hi, My account has been locked because of trying to login using wrong password multiple times. How do i get it re-activated?Thanks

Billing Error

I am a new customer as of Sept. 5, 2018. I have auto pay and a $20.00 per month plan but Public Mobile has billed me three times for$20.00 plus tax on my VISA account on Sept. 5, 2018. I just received my VISA bill yesterday and it shows: Transactio...

Resolved! Wrong plan purchased

Help me I asked for a 4gb plan at 35ish dollars. It said the plan I wanted was around 35-40 wasn’t sure but through miscommunication the Walmart rep gave me a 1gb plan at 35gb instead. I only found out after going home today. I’m willing to pay the ...

Activation email

I keep getting an email to write down PIN and saying transfer will happen in 2 hours. It's my son's Sim card. All is working since 2 weeks. Why the repeat email every 5-6 hours???

Resolved! Help! Cannot receive incoming SMS messages from time to time

I am new to Public Mobile and just had the service for about 3 months now. In the last month I had issues of not receiving my incoming SMS messages. Once I do a soft reset by just turning off the phone and on, all my delayed incoming messages all cam...

Faulty SIM, can’t access self-serve

I bought a 30-day plan and set up autopay but my SIM card was faulty, so I could not create a self-serve account. I then did the same thing with a new second SIM card, which worked, and now have a working number and plan, so I would like to cancel th...

Auto Pay Not Stopping

Hello, Last month I canceled the autopay on my plan as I moved to France for a few months. I just saw on my credit card statement that I had been charged by Public Mobile for another month of usage. I looked at my account and noticed auto pay was sti...

Not getting the latest Koodo promotional offer

I have been with PM on the $120/90d 6GB plan since April of 2017 and was wondering why my plan doesn't seem to be eligible for the JOINKOODOAUGDATA ($35/5GB and $40/8GB plus $180 bill credit) promotion that everyone seems to be getting. Kind of miffe...

Data Use Discrepancy

Using public mobile to replace a dial-up internet account so I am very aware of data use. I cannot account for some very high usage in my account (340 mb and 510 mb). My iPad does not show any such usage in its history. Does public mobile really g...

auto payment not working

Auto pay only comes out on my main phone and not my alternative phone

Resolved! Texts usage not displayed?

Hello, I have the $10 per 30 days plan, but I don't see my texts usage in self serve. Does that mean I've used all my texts for this month? (People don't receive my texts either).

Resolved! Why did my due date change?

I signed up with public mobile in June on the 22nd. And I have always paid my bill on time. Except for today, they suspended my account because I haven’t made a payment and I thought I had plenty of time to pay it. Then I go in self serve they change...

Resolved! New Phone : my 11 year old daughter receiving inappropriate messages - how to get a new phone number

Hi I have bought a new phone for my 11 year old daughter.on the phone number constatly receiving either calls or text messages of in apporairates naturesI want to get a new phone numberwhat is the process Please help Thanks

Refer a friend Rewards NEVER had my $25 :(

Hi I refer a Friend and 'til today I am waiting my rewards is so sad things like this happen. I refer my friend to PM because I trust in this company's word, and I think maybe I commit a mistake he never got his $25 either.

Resolved! Accidental plan renewal - need to change

I wanted to subscribe to the $30 for 500 MB of data at 3G speed - plan, but the after making the payment It seems like i have selected the $30 for 600 MB of data at 4G LTE speed (Data only plan). Could be my error becasue the price is the same, thou...

Flash Sale Reward of September did not worked!

Hi,I get a Public Mobile simcard on 15th of September. At that time, we had this promotion:https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-From-September-15-to-16-Get-a-SIM-your-next-30-days/td-p/276484 The problem which I exp...

Problem with the SIM card PUK code

I am a new customer and my cell has a problem can you please help me. You can call me on 289xxxxxxx

Can't receive MMS

Suddenly today I have not been able to receive/send any MMS anymore on my phone, SMS still works and so does calling. I have tried changing SMS apps (I usually use the phone default), checking the APN settings and readding it again, also have restart...

data worked fine then stopped

Had PM for over a month with no problems. Then data stoped working? been over a week and I have tried all suggestions. Even tried 3 different phones. None have worked. Need a service that works... any suggestions appreciated. PS not the APN sett...

Resolved! Just got going, now a friend says switch to Koodo!

Okay you guys, I signed up with PM in late July and have really loved it. It fits me perfectly, but wouldn't you know that my phone started dropping calls and it appears that my antenna is broken and I will need to buy a new phone. It's ironic becaus...

Resolved! new user - wireless data setup

Hi,I just activated a new line on an old LG NEXUS 4 with the $40/4.5G plan in promo. Voice and text work great, but no wireless data.I've selected PM as the provider from 3 options, kodoo, PM, and Telus. I've also checked the APN settings (no customi...

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