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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Public Mobile
Public Mobile

Hi Community,

We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.

Why does this matter?

If you encounter any difficulties downloading your eSIM during activation in the app, you now have a quick and easy solution - the QR code provided in your email. To effectively use this feature, open the email on a different device so that you can scan the QR code with the phone you want to use for your Public Mobile service. This lets you download your eSIM directly, and once done, you can log back into the app as an existing user. 

This enhancement is part of our ongoing commitment to streamline our services and provide you with the best possible experience. 

Stay tuned for more updates,

The Public Mobile Team

116 REPLIES 116

Deputy Mayor / Adjoint au Maire

@TimmyS - Hmmm, really odd. The activation summary should be in your email used to sign up with Public Mobile.

Seems like your subscription is not active yet, please contact CS_Agent here:

Submit a ticket via Chatbot:

⚠️Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article!   ⚠️  


If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Good Citizen / Bon Citoyen


Deputy Mayor / Adjoint au Maire

The QR code is here in your activation summary page like this:

Welcome to Public Mobile  copy-images-1.pngWelcome to Public Mobile  copy-images-2.pngWelcome to Public Mobile  copy-images-3.png

@Kel708 did you use the app at all?? if your activate using the browser, after payment step, you will need the app to complete the rest of the activation 

If you used the app and got to step 6 of the activation and still not working, Give PM another chance. Message support agent for help (or for refund)
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

Good Citizen / Bon Citoyen

No QR code I received. Where is QR for activation. Mobile Only took money and no reply after.

How can I cancel this. It's so frustrating for 24hours. 

@AlexDud Your app store location has to be set to Canada. If that's not possible, then you'll need to find someone else with access to the Canadian app store to download it on their device to complete the activation. Once activated they can delete the app and you can manage the account via the web.

I'm not familiar with the esim process, so hopefully someone else can jump in to answer that part.

Great Neighbour / Super Voisin

I just got my activation email and the QR code for the eSIM was not included. Also I can't download the mobile app (not availaible in your region). Any solutions how to get eSim and install it on iPhone 14 Pro Max? 

Great Neighbour / Super Voisin

Just bought an esim and no QR was included in the email...frustrating procesa

Great Neighbour / Super Voisin

Thats great but qr code does not work 

Great Neighbour / Super Voisin

ya. same.

i got a 'ticket' and they sent me the qr code  in that exchange, and my iphone SE wouldn't enable it.

so that got me nowhere.

currently i can receive calls, and can text, but can not call out. 

as far as i can tell, in this process, i have an esim, i've ported my number over to PM from koodo, but can't make a call.

any suggestions?


Great Neighbour / Super Voisin

I just got my activation email and the QR code for the eSIM was not included

@JacobFlaglor Esim is single use at PM. They can't be transferred, and as soon as you delete it it's gone and you'll need to purchase a new one.

Great Neighbour / Super Voisin

Although I have already purchased it already??

Good Citizen / Bon Citoyen


@JacobFlaglor Unfortunately you have to download and pay for a new one.

Great Neighbour / Super Voisin

Hey! How do I get my esim back after I deleted it by an accident????

Town Hero / Héro de la Ville

@Handy1 wrote:

@leyu0330  This is why I prefer physical SIM card . You can just take out the sim and put it into the new phone with eSIM you have to re buy it to change phones unfortunately 

Being able to move the SIM card from device to device is an advantage. You could use a different phone every day if you liked. You can't do this with an eSIM.

But being able to move the SIM card from device to device is a disadvantage. A thief could steal your phone number and phone service by installing your SIM card into another phone. He/She can't do that with an eSIM.

@leyu0330  This is why I prefer physical SIM card . You can just take out the sim and put it into the new phone with eSIM you have to re buy it to change phones unfortunately 

Great Neighbour / Super Voisin

I hope you include sending QR codes through email on repurchasing an esim. So wont encouter problems when we transfer from one phone to another. Or better yet please allow rescanning Esim QR codes. Not just a single use. Deleting Esim by accident mostly happen when you have multiple sims or when error occurs.

Good Citizen / Bon Citoyen

Submit a ticket or finish activation via the PM App

Great Neighbour / Super Voisin

I did . So ill

just did so I’ll  wait for a reply from agent 


hi @Emmahickey 

via Welcome email or you can submit ticket with PM support 

If same,  please submit a ticket with CS Agent here:

Great Neighbour / Super Voisin

How do I get the QR code?

Great Neighbour / Super Voisin

thanks ticket submitted

@KenLang  No one to talk to you have to submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️


Great Neighbour / Super Voisin

QR code doesn't work...what now? How do I talk to a human?????

Great Neighbour / Super Voisin

Having same issue have you gotten a solution

Great Neighbour / Super Voisin

Okay I just bought esim and 45 dollar monthly plan and cannot finish activation and i never received a qr code in my email

Good Citizen / Bon Citoyen

Screenshot_20231128_163207_Public Mobile.jpg

 this is what the app says

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