Can't access my voicemail or make calls while in USA even with it included in my plan.

[Adizzle]

I'm currently in the US on vacation and I need to listen to an important voicemail but I can't access it or make calls. I already have Canada/USA calling included in my plan and the data works fine (I already turned on roaming). 

Any suggestions? For reference, I have a Samsung Galaxy S10

Thanks!

[Adizzle]

Thanks everyone, the suggestion about the free calling app worked! For anyone else who has the same issue, the app I used was Fongo.

[hTideGnow]

hi @Adizzle add to @KZ1964 's comments, another reliable VoIP app is Fongo.  So, you can try that as well

[KZ1964]

Since your phone isnt in the PM whitelist you can download a VOIP app such as textnow, select a free phone # and use that to make calls.  I believe to access your voicemail from another phone number you dial your PM # and press * to bypass greeting and then enter your voicemail password.  Hope this helps. 

[Dunkman]

@Adizzle 

Unfortunately, your phone Samsung Galaxy S10 is not in PM whitelist for VoLTE compatible phones:

https://publicmobile.ca/en/ab/get-help/articles/volte

Since the 3G network is decommissioned in the United States, it is important to have VoLTE compatible phone for talk services. 

Maybe try to connect to T mobile network.  See if 2G network is available in your area. T mobile 2 G network was also decommissioned also. 

Maybe try the different US partner carriers in your area:  T mobile, AT&T and Verizon.  See whether that makes a different for talk services.