Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I attempted to port my Fido number to Public Mobile.While my Fido SIM was temporarily removed, the porting authorization message was sent.Unfortunately, the response time expired before I could reply.I have since reinserted the Fido SIM and sent “YES...
Hello, switching phones from an iPhone to a Samsung. I purchased an esim but have not received a qr code via email yet to activate it on the new phone. Any assistance will be appreciated, thanks!
Hi,My mom needed assistance with getting a new plan, I was not aware that my sister had started a plan for my mom previously through Public Mobile, and so I thought it was another provider. Thus, I started a new account with this plan:$20/mo4g speed1...
I cannot call a specific CTExel number. All other calls work normally.This CTExel number can receive other people's calls normally.This CTExel number can call me normally.Could you please help?
I've installed the SIM card, paid for the subscription and downloaded the public mobile app and followed instructions. When I get to step 4 finish activation , the 3 steps further down the page are all greyed out and I can't complete the subscription...
duplicate thread
Hello, my boyfriend broke his iphone a week before it was due for bringback with telus! So he bought a brand new one. He cant see his IMEI or his SIM #. He needs this set up in the next 24 hours as we are going on a holiday. Can someone help?-Andrea
I’m paying for 4G, and only have 3G showing on my phone. Any ideas why? Is there a big difference? How do I correct this?
merged duplicate threads about the same topic
Since we are pay as you go, and not signing on to 1 year or 2 year contracts. When I'm done paying for the month, I should be able entitled to see all the plans available to me, not just the plans that are more expensive. The existing customers shoul...
Hi,I used to be with public mobile and was thinking of coming back. I assume I can’t have my old $15 plan back :(. I didn’t get any emails, does there happen to be a cheap win back plan that someone could hook me up with?
how do i change my email for public mobile
Can we have a sim card and an esim on the same phone? Thanks. Also, how do I contribute to the community!
Hello I'm locked out of my account I don't know my email, account number, or password. My payment card has expired and I would like to pay for it on my new card. I went to telus to talk to them, they said they can't do anything then say to use your w...
I just got a new phone. How do I switch my service from my old phone to my new one?
I unfortunately forgot to change my payment method before my phone bill was due and my phone is cut off now until I pay. I updated my payment method and it won't process even though there is money in the account. Please help me as I need my phone!
Credit Card expired, unable to log into account to change it. While I can log into one account nothing comes up under "My Accounts". no info at all really. I may have duplicate accounts, I don't know. Tried two hours with Chat Bots today, not workin...
How do I see a list of voicemail messages that were left on my phone so that I can see who left a message and choose which one I want to listen to
anyone else have odd numbers on their user history? calls to numbers that are not known to me, data being used at odd times
Who typed "Welcome Back Ziggy Star Dust" to me?
I need this to reactivate my SIM.Can someone please assist me.Thanks
I can see my account still has remaining data on it but my data just suddenly stopped working.Anyone having the same problem? How to fix this?
i pay for my service but don't get the service just ripped offi went with a new plan because i could not renew my old phone or planwhen will i receive my sin card? HOW MANY YEARS WILL IT TAKE
did you ever figure it our cause no one can help me. I have sim for iPad, no phone and I cant get into my **bleep** account
I submitted the transfer request from Freedom Mobile to Public yesterday evening. The eSIM setup completed successfully, and I can make outgoing calls without any issues. However, I’m not able to receive incoming calls. When someone tries to call me,...
Did you find a way? Im having an awful time trying to get my card (scotiabank) to work? it wont accept it and im going to end up losing my number if i cant get help does anyone know if i can do a auto payment so it automatically comes out
My phone calls within the US don't connect. Any ideas? Thanks edited by computergeek541: changed category (not related to Community)
How can this be corrected...I changed my card info...after entering..asked me to make payment...said the payment didn't go..asked to do it again...my bank statement reflects a double charged at the same day...
Good evening,I tried to sign up for public mobile and paid for a subscription but didn’t understand I could not transfer a US number. I don’t want a Canadian number and didn’t register for a number with you so can I please get a refund and cancel my ...
switching from rogers as well, does public mobile charge plan fee upfront, if i am not satisfied with coverage in my area, are the charges prorated?
