Community

why did my monthly payment increase

I am seeing a large increase in my monthly payment

Change a payment

I need to add a payment on my account it won’t take my credit cardThe Neo card I had on there does not work anymoreAnd I can’t get a hold of anybody in Support before they shut my phone offI’m honestly thinking this is not worth the money savings to ...

Number transfer issue

I received message welcome to public mobile. please restart phone to complete activation. after restart no network. Also received a message you have created a pin keep safe. but have not created or received a pin. 

Can not call out or receive calls, only texting works

When calling out there is just silence, nothing else. When I call my number it rings through to voice mail but my phone never shows an incoming call. Texting works fine. I can not access my voicemail, just silence it never connects. I am expecting a ...

Caller id connects to a business number name when someone tries to call me

I have given my number to couple of friends and when they try to call me it doesn't show up my name on their caller ID. It shows a business name which I would like to change

Visa

How do I update VISA info? 

I cannot log in. I was hacked and no one will help

My email was hacked. I cannot access it and I cannot log into my public account to change it. I need to change my payment method. But I cannot do that as I cannot access my account. And I cannot get a human being to help. 

Replacement SIM activation/won't activate

hey there - i am switching to a different phone and so ordered a physical sim card (after using an esim for years) but when i go to activate the number on the back of the card sent to me (the SIM card#) both the app and the website tell me that the n...

Outgoing and incoming calls won't go through

I have done all the trouble shooting and outgoing and incoming calls won't go through since yesterday morning. I put in a ticket but haven't received a response. I can still text. I need a Public Mobile agent to contact me soon!!!

Website plan differ from thoses proposed when loged in

I was planing to upgrade my plan for next month to best fit the situation and saw that 45CAD plan with 175Gb data. when i select it and i login, i get blocked saying i got already an active plan and the plans proposed goes at best 150Gb for the same ...

Stuck in confirm access loop

I recently switched from my old provider to Public.  I can use my phone just fine, but when I tried to log into my account to see when my bill was due, I've run into a problem. I get a page saying they need to confirm my access. They send me a verifi...

Tansfer from another provider

Can I transfer my line from another provider to Public Mobile but the old line is not under my name (under my wife's name)?

Outgoing calls records

Can I get my outgoing call records for may 2025

Reactivate eSim

Hi can your help  me .. .Hi How can I reactivate my esim after return the trip from Vietnam.Thank you 

US roaming 15 day reward package

Just Added my 2nd reward package after the first expired. It's beyond 24 hours now and I;m still not able to make a call. It's showing as active in my account, I recieved email confirmation. But no service. I don't know how to resolve this. Please he...

e sim activation

hello, i have public mobile on my kids phone and did not realize payment had lapsed. Temporarily deactivated account. Could not make a payment to reactivate so purchased e sim and made monthly payment to get in again. now it does not let me port the ...

I need 2025 statements

I need my 2025 statements from January to December.Chatbot asks me to seek help here as there are only 12 trailing month statements availble.

Earning Points

How do you earn points in the community?

verify me and please swap my new sim to current number as i have lost phone

hi, i have lost my phone and i opened a chat previously where they asked me to verify myself. i did and they have not responded yet. here are the details to verify me and ask me what else i need to provide- 

Why is calling today April 22 2026 not good. Eithere takes forever to actually call or call fails.

phone number availibility

i had phone number with you before and now it is deactivated. i want to activate again can you please tell me is my phone number is still available 

NEED HELP

Hello- I have tried for two days to try and get into buying ADD ONs but I cannot get past the page that wants me to Re-activate the account. When I put in my SIM number it says its wrong. Same on the APP. I have a SIM , it is valid and I am using my ...

talk to agent

Would lie to be contact by an agent per email.  Phone lost and need new phone and cellular number

SMS Not Sending Or Receiving After eSIM Activation & Virgin Plus Port

Hi everyone, I need help with an issue after switching to Public Mobile.I activated an eSIM and transferred my number from Virgin Plus. I received the porting confirmation text from Virgin and replied YES within the required time. My Public Mobile eS...

Hello

my esim is not giving me internet and i cannot place any calls , its been working perfectly since i had it but today suddenly is not working anymore. is installed corectly so no worry about that. pls send me a new sim card or make it work.

8UM1 Meessage

Getting recording saying call not be completed when attempting toll-free call

REFUND

I ordered two sims card, first order was error so I made second order it was also error. You charged me for two sims but I have not received anything!