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Port my number

I want to port my phone number from pc mobile.  I have open it an account assigned a temporary phone number that husband tested and is active.  Next steps please  

Double payment

Me too! Both charges are visible on my bank statement, clearly not holding charges as the money was taken out of my bank account and not returned once the other payment went through.  There is only one charge visible on my payment history on my publi...

Re: Your device uses our 3G network, $5/month extra

I did the VoLTE check and my phone is compatible so how can I  get off 3g and onto 5g ?

How do I delete the SIM after I sold the phone

I think I made a big mistake by selling my phone on marketplace last night I did the usual wiping over the phone and factory reset and give it to the New order however I didn't realize the factory reset doesn't wipe the esim that I was using so prese...

Activation Problems

I needed to set up 4 new accounts for non-English speaking newcomers.  2 went very smoothly. With the next setup, I entered my financial information, and then couldn't get any further, so now I have an account with funds on it but can't activate this...

Specific question regarding 5$ monthly fees for 3g

Ok I understand PM has to find a way to force people to get off 3g network.My next payment is due for 5th of July.I cannot have a new phone before June 25th for financial reason.  If I change my phone between June 25th and July 4th, will I be charge ...

100g 5g at 250mbps

I want everyone to see this I upgraded my plan from$34 60gigs 5g at 250mbps speedit worked perfectly no problem to $35 100gigs 5g at 250mbps speed& all it’s doing now it’s intermittente  goes from under 200mbps to 3mbps I’m very pissed I put a ticket...

puk code

want change new phone, forget pin code. now i need puk code to unlock.@service team

Switching to an esim

I am an existing pm customer. Am i able to switch my physical card to an esim on my new phone? Or is better to continue to use the physical sim? I only see the option to purchase sim card and change sim card on the app. thanks

Your device uses our 3G network, $5/month extra

I am using OnePlus 8T, which is 5G cell phone.  And I got a sms telling me I will be charge $5/month for 3G usage.

Removing CC info

Its not allowing me to remove CC info.Its just generate negative opinion.

Volte

How do I check if my new phone is supported by volte, or whatever 

how do I talk to a human person?

Double payment

I have my daughter and I's payments that come out of my account for our bills. I got charged twice for both phones. How can this be rectified?

Same SIM card different iphone

My son broke his phone took out the SIM card and installed in the new phone how do I get this new phone up running on the same account? 

Data Throttled, Call quality static. Not exceeded any limits. Mississauga Based

my iphone 17 on ios 26.5 is throttled on data, and phone call quality is static at best. they cant hear me well, but i can hear them well. Ive rebooted the phone, airplane mode over 15 seconds, all multiple times. Is anyone experiencing a similar iss...

I can not recieve calls but can call out....what should be done?

Email account was deleted

How can I access my account when my email account was deleted and cannot be restored?

VoLTE not working (ims registration: not registered)

hello!so with the unfortunate demise of 3G I now have to look for alternative to my trusty moto G (2013) I just received a text saying that they'll be charging me 3$ extra because I use 3G, but since it's about to get retired I figure I could change ...

I need customer service help

I have problem transferring my phone number and now I'm stuck I can't use my numbers anymore 

need help with volte

my phone has volte but public mobile doesn't recognize it. 

Points used wrong due to network error

My points were used to collect data for 15 GB instead ofy intended use to translate it to a bill credit

I want to pre register a credit card?

I can't call 800 numbers,

after change a new plan, I can't call 800-888 numbers please help?

what constitutes $5 charge for 3g on a 4g phone?

And if Volte is the issue, how do I know if a new phone pic would be compatible? ( not knowing IME# )Thank You

No Activation Summary Email to install eSim for a CS_Agent initiated number transfer

I had issues using the Public app to transfer my number from Bell, so I submitted a ticket to @CS_Agent. The agent submitted the request to Bell and said that once we respond "yes" to the text message from Bell, the number will be ported within 2.5 h...