Community

HELP

I accidentally closed the activation page while activating my public mobile account when I confirmed the deactivation from my old provider and now I have no idea how to fix this and am without texting/calling. What do I do??

New customer with incomplete porting

Hello, I am struggling to port over my phone number. I confirmed with my provider the transfer, and am able to make outgoing calls. My correct number displays. The network shows as public and the phone number is correct, however I am unable to reciev...

New Customer and I think I'm losing my mind - OTP MAZE!

IPHONE died replaced it with a samung.  Using my old SIM card from Telus in my new phone,  I can't activate my phone because it only sends verification codes to my phone number - so. phone, what's app and all messages have been inaccessible for a wee...

Need a new esim

Need to get a new esim

Not getting/receiving messages, not receiving calls

Help please. I just ported over from Fido yesterday. As of today, data is working and I can call out, but texting and receiving calls if non-functional. I think I submitted a ticket, but apparently no one is on deck until Monday. I'm currently locked...

Phone data

My phone has no date in USA 

Compatibility with Nothing Phone 3a Pro

Is this still true that it wouldn't work? I'm just wondering since it's been eight months and Public Mobile is transitioning away from 3g, at least it is in my area, so some of this info is out of date. 

Re: Number transfer Issue

Having a similar issue, can somebody please post the porting team number that can be called to my inbox as well? Having a similar issue, can somebody please post the porting team number that can be called to my inbox as well? 

eSIM not installed

Hi there, can anyone help with an incomplete activation where it is stuck at the eSIM installation step? I tried transferring my old number but it keeps getting stuck at eSIM installation and now it is not giving me any retry option other than contac...

Number transfer Issue

Activated my account today and requested to transfer my number from Fido to public mobile. I got Fido message and responded YES. But public mobile sent me the below message and I entered the correct account number for my Fido        Hey, it's Public ...

Number transfer

I have a new member that signed up. Could not get the number to transfer. Set new number up on account. Tried to transfer old number from telus but says phone number invade. Any ideas how to get his number transferred to public 

Wrong eSim transferred HELP

Hi thereI am a Public Mobile customer current and wanted to sign up my daughter's cell phone for Public Mobile.. I was doing the setup / phone number transfer all from my device and long story short it has changed my own phone / eSim to the one I was...

Locked out and no help from CS Agent

I am unable to access my account. I get the message "UNAUTHORIZED For security reasons, we couldn't log you in at this time. If you believe this is an error, please contact Customer Support for assistance."I've submit a ticket to the CS Agent, it has...

Koodo to Public Mobile transfer completed but no eSIM / no service

I’m having an issue activating my Public Mobile service after transferring my number from Koodo.I completed the activation process and requested to transfer my existing Koodo number. I received the authorization SMS from Koodo and replied YES within ...

Data text messages

Hi there, im getting text messages that im out of data, so I bought more, but when I checked my account ive only used 0.01/6GI would like a refund of the $15 I paid for 1 G

New phone; how do I ensure public is on this new phone?

can’t find eSIM

after travelling back from Japan, my line shows SOS. I logged in Public App, there’s a warning: no eSIM, contact the customer service. so do I need to replace a new eSIM

Data

Is there anything special I have to do to access 10 more GB of Data from my rewards?

Switching phones

How do I switch phones using existing  sim card

Non payment

Why did my payment not go through? 

My account

a 611 number from Public Mobile says did not receive payment. My payments come out of my account automatically.

Phone won’t activate?

Hi - Previous phone was lost. Now have a new iPhone with sim inserted, but cannot receive calls or txt message except if someone texts from an iPhone. It shows SOS. I am connected to wifi. I’ve tried shutting the phone off. Taking the sim out, but no...

Locked out account

Account Transfer pending

Hi,I changed my cellphone service from Fido to Public Mobile around 10 pm last night but my phone is still at Emergency Call Only status until now. How long should i still wait the message to change into Public SIM card, as my sim still the Fido one....

Denominations of Charge

I am a Canadian, I live in Canada, my credit card is Canadian funds. Why is my Public Mobile bill in US dollars?

Account Suspended for non payment

I got the same text as everyone, no payment (which isn't due until tomorrow anyway and the payment is pending in my CC account)  and my account was suspended.  I did sent a customer service message to Public Mobile.  And after venting to my husband, ...