Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why can’t I call U.S. phone numbers while I’m in Canada, even though I just activated the $20 Canada–U.S.–Mexico plan?
Hi I ported from Freedom yesterday. I was very careful to text YES to the freedom port request immediately as I read that was the main issue that could prevent proper porting.I can make calls and it shows my correct number on my wife's phone caller I...
I switched to Public yesterday but my calls go directly to voicemail and I do t receive verification codes
My number port from Fido is incomplete. I can make outgoing calls but cannot receive incoming calls. Please complete or re-push the port.
I transferred my phone number from Koodo and I used eSIM. I got connection and service when I just set up transferring my number. I also got the message from Koodo saying my number has been successfully transferred. But after few minutes, I lost conn...
Hi, I attempted to switch from freedom mobile last night and replied Yes to the porting request and it's been over 5 hours and I'm still active on my freedom mobile sim. I asked freedom support and they said the port request was cancelled because it ...
Hi! I have the same issue. Authorised a port request from Fizz to PM over 8 hours ago, but have received no updates or confirmations.
My daughter phone number switched to a staff account of London Health Sciences Centre (LHSC) about two years ago and she can suppose to switch her number to another mobile company after two years. She joined Public Mobile yesterday and tried to swit...
Hello - I just subscribed and went through the eSim install which didn't work after multiple attempts. On the last try, it gave a weird message asking to select from Travel. Picked voice, data etc in order to move forward. Now my phone is on SOS desp...
I started a port out from PM to lucky mobile. Got the text from PM and replied yes. Its been over 12 hours and no progress has been made. The issue is if I call PM porting phone number, it says there's no port out request for that number, and I can't...
Hi, I ported my number last night from Fizz but it is clearly not done.I replied yes to the transfer message from fizz, my PM account shows the ported number, but my sim manager in android shows the temp number and I can't receive calls. Am I the onl...
Its been well over 5 hours no text message to switch my number over. Please help
Hi, I tried to port in my number from VoIP.ms and it’s having issues with my public mobile SIM card as it’s working with data only but I am unable to call or text. Thanks!
I requested to transfer my phone number from Fido to Public Mobile around 4 PM on January 24th, and as of January 25th, I still have not received calls or texts. It is only possible to make phone calls. Please solve it.
I have trouble activating my number. I filled out everything but cannot submit a ticket.Can someone help?
Was charged $22.60 first, the $22.40 within a few minutes. The plan I subscribed for is $20 plan guaranteed for 24 months. It’s also showing my next payment to be $40, which is wrong. The promo code for referral I used was not applied. Getting errors...
so I thought I put in 2 tickets for support but I can't see anything anywhere. Am I doing something wrong. I would think at the very min I would get an email for acknowledgement.
Where is my 4 digit account number?
Hi, I’m a new member and transferring my phone number from Fizz. I sent YES to Fizz, but received below message from PM. “Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Some...
I'm trying to port out of Public Mobile into Fizz.I did not receive the authorization text to agree to transfer my number, and therefore timed out the transfer request and was not successful. I tried this twice.However, the cellular data looks like ...
Current Status:Confirmation: I have already replied "YES" to the transfer authorization text and received a confirmation email from Fizz stating the transfer is successful.The Problem (Mixed Service): Both my Fizz SIM and Public Mobile SIM can make o...
I purchased one add-on service for 5G however, Your public mobile website have made duplicate payment for two separate add-on service for 5G. $20 + duplicate payment error $20 = total $40 charged to my credit card. I tried to reach out via ‘start a c...
I am posting again in desperation that some agent may take pity and respond to my private messaging. I initiated a new PM account yesterday and it ported out fine from FIZZ to PM but it doesn't work. Benn waiting for an agent response since my privat...
I paid $15 - 3x and cannot call from the USA and when I log into my account and try aagain to select the US Raoming for $15 the box to select how many is not there only Talk and Text unlimited is there. This is the 4th or 5th time this has happened e...
Hi. I switched to public mobile from bell today. However, I did not see that I had received a text asking me to approve the transfer of my number, and that text expired within 90 minutes. I tried to click 'transfer phone number' in the app with the s...
Transfer and activation with eSim were completed 10 hours ago, I've rebooted several times and checked all the relevant settings and can't get to resolve this. To add insult to injury I am unable to open a ticket because to confirm my activation they...
During the transfer/porting process was asked for Account Number, however Chatr doesn't provide a number readily. However, I found a way and got an 18 digit account number from Chatr, which wasn't accepted in the web form of Public Mobile, so I had t...
When I try to download eSIM from my email, it says "unable to activate eSIM."When I try to log in to the app, it says "something went wrong."I can't download or activate eSIM anywhere.
I've confirmed the number porting and it has been way over 5 hours. still no income call or textFizz to PM, done everything right, got confirmation from fizz, way over 5h and have tried deleting fizz esim and rebooting, nothing changed. Still no inco...
My Husband ported from Chatr to Public no problem. When I ported into Public from chatr I did exactly the same steps. I said yes to the Chatr TXT message to confirm approving porting out of Chatr. Thats when things got weird.My temporary Public ce...
