Community

Locked out of my email account and I can't remember my Public Mobile password

Helping my mom with her account: The email she used to sign up for My Account has been deactivated and she has forgotten my Public Mobile password. So now she can't access my account or use the "forgot password" feature as sending a new password to a...

Hold account for 1.5 month

Hi , I am going out of country from Aug 22 to Oct 06, 2024. I would like to hold my account.  My billing period is 20th of every month.  please do not charge to my credit card on Aug 20  until I am back to the country on Oct 7, 2024Thanks

number transfer issue

i went to transfer my phone number to an old inactive one but now i can’t receive messages from either the original one i started with or the old one i was trying to transfer, my phone settings also say my phone number is the same as before the trans...

I have transferred my number to Telus and I would like to know if my subscription with Public mobil?

I have transferred my number to Telus and I would like to know if my subscription with Public mobil?

how do i get actual support from someone who can change information on my account?

i messed up my sim change and cant afford a new one. pls someone real help me

confirming #

put a new sim card in the wifes phone,because she didn't renew her credit card.I got a new # but I can't confirm because the phone is not yet working.Any help would be great.

Confirm Your Identity

Hello!I am trying to activate my account on the app and on the last step it says that I'm logged in from an unknown device and to confirm its you, enter the 6 digit code sent to **** *** *199I have no idea what number that is or where it was sent to....

Re: Activation problems

I received a text from Public Mobile at 12:16 PM today (Aug 14) asking me to restart my phone, which I did several times, with the Koodo SIM turned off and with it on. The phone number is still assigned to the Koodo SIM and the Public eSIM number is ...

Overcharged, payment taken out twice

looked at my outgoing transactions and noticed Public Mobile did 2 automatic withdrawals 

Roaming

We are in the States (originally Canada) my amdroid data is working fine.I tirned on my roaming.. my daughters 13 pro max apple is not. She says that is not an option for here...any suggestions?

Unable to make and receive calls

I am traveling in Alaska. I have data, can send and receive texts but unable to make or receive calls. When I dial, the call is immediately terminated. Incoming calls go to voice mail which I am unable to access. 

VoLTE will soon be required for US Roaming -- T-Mobile shutting down 2G Sep 1

T-Mobile will be shutting down it's 2G network in the US on Sep 1, 2024, the last provider to run 2G. So from that point on you will have to have working VoLTE to make calls while in the US.https://tmo.report/2024/08/a-new-date-for-t-mobiles-2g-shutd...

Data Use

Good morning, I am looking at switching my family cell phones to public. I am looking specifically at the $30 plan that comes with 15GB data. If we go over that amount is there an extra charge or is it just slower data?

account changes

I would like to add more data as i have almost ran out this month. I can sign in to my account but all that shows up are all the different pans that are available. It almost seems like the site thinks I am a new client but I have been with public mob...

Network

Hello, I am visiting Newfoundland and for some reason, not only does my phone not call New Brunswick, but it's not calling places in Newfoundland either. When I press call, the phone automatically hangs up and doesn't even ring. Could this be somethi...

SIM card

Where can we talk to a real agent or representative? Also when looking for location on where to pick up a SIM card, it doesn't show which storefront it is or the location written out. Can someone let me know where is there a physical location for Pub...

Mexico coverage