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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

Activation Unsucessful

I'm trying to activate my SIM card, however at the final step the app says activation unsucessfull and doesn't allow navigation away from that message. I put in a ticket a few days ago but haven't heard anything. Can someone please help finishing the...

Eli87 by Great Neighbour / Super Voisin
  • 55 Views
  • 2 replies
  • 0 Bravos

My Account giving me a "forbidden AI" message

I am trying to access my plan because I can't remember what specific plan I have. Every time I click on "My Account", it takes me to a new page that just says 'Forbidden AI'. I am able to log in just fine, just cannot access my account. It also will ...

Linking New SIM Card

I'm new to public mobile.  Finally received my physical SIM card after waiting a full week. Trying to link my SIM card to my account. After entering the number it says it is an invalid SIM card. HELP PLEASE!!!

Rtam18 by Great Neighbour / Super Voisin
  • 121 Views
  • 3 replies
  • 0 Bravos

Resolved! Forbidden A1

I am unable to login to my account as I am getting error message: Forbidden A1. Please assist, thank you

Resolved! Unable to log in to self serve

Hello I'm trying to log in to my account to check my data usage both on the app and on the public mobile self serve website. When I log in on the self serve website I get a black screen with the message in top left corner "forbidden A1". Does anyone ...

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overhead610 by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! Frustrating, useless login process and chatbot

I have nothing but trouble with PM. If I were not out of the country, I would kick it to the curb. Can't get text codes because PM does not seem to understand that the world is big and extends outside of North America. I have gotten four emailed code...

StillAngry by Great Citizen / Super Citoyen
  • 185 Views
  • 8 replies
  • 0 Bravos

Issues since joining PM

Hi all, I've been with PM for a little over a week now, coming from Koodo, and I've been having very odd issues since.1) I don't receive most phone calls. For example, for my 2FA to login to this account, I recieved a notification about a voicemail, ...

Bigelow by Good Citizen / Bon Citoyen
  • 123 Views
  • 4 replies
  • 0 Bravos

Switched to 5G

I recently upgraded to 5G and 50Gb data effective March 10.   I’m seeing the 50Gb data but still showing 3G speed. Why am I not getting 5G?

Colin11 by Great Neighbour / Super Voisin
  • 153 Views
  • 5 replies
  • 0 Bravos

Retry number transfer

Hi I recently tried a number transfer and after a bit of troubleshooting I realized that I had premium sms messaging turned off when I replied to the text from my old provider. It has been much longer than 90 minutes since then. How can I retry the n...

ZaneZ by Good Citizen / Bon Citoyen
  • 135 Views
  • 7 replies
  • 0 Bravos

eSIM Ported Out Number not installed

Does anyone know what to do when trying to login and it asks to verify the phone number which already got transferred out but the eSIM didn’t install successfully. I can’t login, to change the sim number because the phone number did not install on my...

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Dregk by Great Neighbour / Super Voisin
  • 62 Views
  • 1 replies
  • 0 Bravos

Cannot subscribe

For one hour now I’m trying to subscribe. Brand new iPhone, filled in all of the info, even seeing charge on my credit card. It told me that subscription could not be completed and I should contact. When I try to contact through chatbot, it sends me ...

Boubichaud by Great Neighbour / Super Voisin
  • 125 Views
  • 3 replies
  • 0 Bravos

50G US/CAN

 Is it include Alaska and Hawaii? As I was told some cell phone companies not include?

Way1 by Good Citizen / Bon Citoyen
  • 117 Views
  • 3 replies
  • 0 Bravos

Failed number transfer

I just switched to pm from freedom and tried to port my number. Now both accounts are active trying to use the same phone number. Freedom is the only one working for talk/text and pm works for data. How do I finish the transfer properly? Freedom said...

Cassius by Great Neighbour / Super Voisin
  • 143 Views
  • 7 replies
  • 0 Bravos

account get locked..

Himy account get locked out , said will be unlocked after 3 hours but still it is locked. Can you help me to unlock ? or reset the password for me.email is : hali.can2021@gmail.comThanks,

harri_can24 by Great Neighbour / Super Voisin
  • 72 Views
  • 2 replies
  • 0 Bravos

Resolved! Anyone else having issues applying referral codes?

Is anyone else having issues with applying referral codes?I've been in touch with 3 reps, all whom have told me that mine would come through eventually. However, it's been 6 days, and the $10 credit still isn't showing in my account.I messaged a CS A...

tiffk17 by Good Citizen / Bon Citoyen
  • 218 Views
  • 9 replies
  • 0 Bravos

Can't send or receive MMS attachments anymore.

Hi,I've had good service for years from Public Mobile, but now, since 2 weeks ago, I can no longer send or receive pictures through the MMS system.I have tried all the methods suggested in the community for modifying the MMS settings, but to no avail...

ddgfraser by Great Neighbour / Super Voisin
  • 295 Views
  • 11 replies
  • 0 Bravos

New sim showing temporarily unavailable

Hi I setup a new account and purchased a new sim.  But the status of public mobile is showing (temporarily unavailable).  And I cannot call or text     

Monteynem by Great Neighbour / Super Voisin
  • 216 Views
  • 9 replies
  • 0 Bravos

Us roaming charges

I am currently in the US but did not purchase any add ons.  Instead I changed to an eSIM for us data.  My phone is set to use the eSIM for data.  However I am still getting and able to send text messages. I thought I could only receive but not send. ...

Maman70 by Great Neighbour / Super Voisin
  • 223 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot cancel account...

I attempted unsuccessfully to submit a ticket because I get an error message:I subscribed to monthly payments prior to completing activation of my new account.  Due to technical issues that cannot be resolved by PM, I will not be porting my number ov...

SAM60559 by Good Citizen / Bon Citoyen
  • 230 Views
  • 8 replies
  • 0 Bravos

Add ons

I want to buy a Canada -Us 15 day add on for talk and text only.  I can't see how to do this on the website.  There is info but nothing to click to get one.

dejakef by Great Neighbour / Super Voisin
  • 131 Views
  • 5 replies
  • 0 Bravos

Resolved! I am having the most difficult time

It's like this customer service is broken. I've explained it in detail to two separate customer service agents.I am trying to cancel the subscription to my sons phone because he no longer has it. I have the email and password as I set up the acc. xxx...

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Thisisbad by Good Citizen / Bon Citoyen
  • 262 Views
  • 11 replies
  • 0 Bravos

Unable to use data when there is no wifi

When I’m away from home wifi, I cannot use google search or other search engines or send email…because I got the message: “no internet connection”. I have a lot of data left. What should I do to be able to communicate without wifi?

2TV by Good Citizen / Bon Citoyen
  • 179 Views
  • 8 replies
  • 0 Bravos
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