Community

I cannot get my phone number

My old phone was stolen two weeks ago. It had my phone number(of course.) and the only access to the email I have tied to public mobile. I am trying to buy a new sim and want to buy an e sim that I can just put in my new phone but I can't figure out ...

Help with carrier transfer

I have an ESIM with public. My current phone got damaged and not turning on. So I got a new phone with a different carrier. And now they want to port my current number to the new carrier. now I need help with this.

lost phone

so frustrated how do i stop my sim who do i call  

activate physical simm card switching phone

I purchased this simm months ago to switch my phone. how do I activate this SIM Card #8912230000xxxxxxxxxxxx  My cellular number: 416-xxx-xxxxEdit by Dunkman: removed personal information   

volte

how do I get this volte thing.   I tried the publicmobile.ca/sl/as98FhgpYa .  And got this page does not axist.  then I got endless pages that had nothing with volte on them.  From a reply the last time I tried this my EMEI number is O.K.  looking fo...

In the process of getting a new phone, i just bought a new esim card, when i get the new phone,

What do i need to complete the transfer so there is no Hiccups??!Thanks D sub

Looking for Mobile Plan

Hello helpers, I am looking to join Public Mobile. Can you guys help me with the best deal? Looking for a plan around $20, unlimited calling in Canada, no need for international calling, 10gb data will be enough. Thanks.

eSIM - new phone

How do I get an e sim to my iPhone 17 pro I had a 13 pro max or transfer my phone number can you send me a QR code 

Help! My mobile phone is showing SOS

It’s been 2 weeks my phone is not working properly. Pls. Help, I want to keep my mobile number and my service.

Voicemail not working

Why am I getting transcriptions instead of voicemail recordings?

Help contact support

How to get support for network not connecting and locked out of account/doesn’t recognize phone/email. 

New account

Nothing works on my new account can’t send texts or phone calls

Proper service unavailable , need a refund.

Hi I singed up on July 22nd and it's been 3-4 days. I mobile signal performance is not good I a have decided to port to another service. Please refund my full months payment as I have not used much of the service.

Issues connecting to network on new (old) phone

Hi there,I tried to use my Public Mobile SIM in my Google Pixel 4A and unable to connect to Network. Says "Emergency Calls Only". I've already tried everything I could find online. Reinserting SIM card, resetting network settings, resetting device, a...

Logging in

I have my email and password but had to reset my phone so not getting the code as eSIM is off my phone and can’t access my email either. Need to be able to log in so I can add my eSIM again. Posting from my moms account as I cannot even access the co...

Got charged $5 for 3G thing. Why?

Hello,I was surprised to see a $5 extra was billed for 1 month subscription to 3G service but I've never asked for any service. My current plan shoud already has the 3G service included.I haven't found any way to submit a ticket. The chatbot really s...

Reactivating and adding new payment method

I’ve been a customer now for a while. I recently had to change my credit card and my service with Public Mobile was disconnected and now I’m having difficulty reconnecting my service and submitting my new credit card information.

Wanted to Cancel Account but No Way to Access the number and app

Made an account for my father in law when they went for vacation in Canada. Unfortunately, I don't have any access anymore for the app as well as his esim. I can't figure out how to delete the account permanently. Is there a way to contact Public Mob...

Can I make international calls to China with my current plan?

Hi, I’m currently on the $40/month 60GB Canada/US/Mexico plan. Can I make international calls from Canada to China with my current plan?Thank you!

Need to update payment credit card

Voicemail not working

Hi there…. Can someone help me please?When I hold down #1  a screen in settings comes up…. My number is not I enter my cell number I get a message saying:a number can’t be added at this time

urgent help

Email registered no longer in use. SIM card is locked and can’t remember PUK number. No way to receive text messages. Can’t log in my account. What to do?

Porting issues

Switched from Fizz to Public. Got the confirmation email from Fizz and it's been more than a day. Can send outgoing calls and texts but dont receive incoming. Can I get some help?

My service was cut half way through month

I had a plan. My phone stopped working today. I couldn’t call anyone and ended up in a chat. They told me my plan was no longer available and I bought a new plan and then even that plan still doesn’t work? 

Ticket Created, No Replies to Messages

Hello.We have two accounts with Public Mobile.  For one account, the cs_agent has replied in wonderful time for each single inquiry, but for the other account, and one we need help with, there has not been one single reply.I have created a ticket for...

Increase in next billing date

Hello! I normally pay $35, my payment due in August says it's $105 but I haven't changed anything, any idea why?