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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25936 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37663 Views
  • 185 replies
  • 29 Bravos

3g network # transfer..

Ok so i have an old plan on th3 3g network. i want to transfer my number to a new provider. However i am unable to log into my public mobile account without having to complete a new activation process. All i want is to transfer my number without havi...

jubilee6200 by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

Transfer phone number

I transferred my phone number to Public mobile on Friday. Now I can make phone calls by using the temporary number, but cannot receive a call to the number I transferred.

Jiwu1 by Great Neighbour / Super Voisin
  • 231 Views
  • 2 replies
  • 0 Bravos

Changing plan

Hi, I want to change my plan to a cheaper one, but when I go to change my plan, all the options are more expensive, although there are more affordable plans on the website. 

Minna by Great Neighbour / Super Voisin
  • 254 Views
  • 6 replies
  • 0 Bravos

Resolved! How to get a better signal?

I live in a rural area of Quebec near the border with Maine and my Motorola Moto E only gets the minimum signal at home. The cell tower in town is 7km away, however my neighbor is with Bell and says he gets 5 bars. Is there anyway to get a stronger s...

slugbug by Good Citizen / Bon Citoyen
  • 296 Views
  • 8 replies
  • 0 Bravos

Resolved! No phone calls

LG6 phone suddenly stopped receiving or making phone calls - in or out. Outgoing call will stay on screen with no action & then end the call.  I have tried many suggested fixes but nothing changes.

Skins88 by Good Citizen / Bon Citoyen
  • 183 Views
  • 3 replies
  • 0 Bravos

I cannot activate my Sim card

Hi i am new in public mobile, Please help me to activate my number, I am using my previous number unfortunately it was deactivated already and now i cannot proceed to activate my sim card because i cannot receive the code for my previous number.

Ritchell by Great Neighbour / Super Voisin
  • 171 Views
  • 2 replies
  • 0 Bravos

Resolved! How long does SIM card take to arrive roughly?

I am located near Toronto and was wondering how long the SIM card actually takes to arrive. I see that it says ships in two business days, but I may consider just picking up the SIM from Telus store if the shipping would take a while to receive.

OceanS by Good Citizen / Bon Citoyen
  • 307 Views
  • 7 replies
  • 0 Bravos

Resolved! Picture message

Can't send picture messages now.   I have been with Public for many years and it works in this phone no problem for years. I already rebooted the phone but still not sending 

Bartwo by Great Neighbour / Super Voisin
  • 220 Views
  • 5 replies
  • 0 Bravos

Stolen phone

I'm a public mobile customer for the last 5 i lost my phone and I want to recuperate my phone number 

Sidikhalid by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

PM App taking too long to update

Does anyone else find the PM App takes forever to update to the latest version? The little circle just keeps spinning. I gave up after 10 minutes. Just wondering how long I should wait when I try again?Seems to me they need an "app" label for these k...

hockeytalk by Good Citizen / Bon Citoyen
  • 110 Views
  • 1 replies
  • 0 Bravos

number transfer

i transferred to public mobile from telus on Nov 13 and as soon as i was registered my data, texting, and calling all we're working for the first few hours but i decided later on i wanted to transfer my old number from telus because i didn't want to ...

nolan4 by Great Neighbour / Super Voisin
  • 205 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing phone #to e-sim ?

I currently gave a PM account using a physical sim.  I am planning to travel and need an international e-sim.  If I get the e-sim, will I get a new phone number or can I make and receive calls internationally using my existing phone number  ?

MtnRoses by Great Neighbour / Super Voisin
  • 186 Views
  • 2 replies
  • 0 Bravos

Someone else has the number that I picked

Hi, just got my SIM card today.. I picked a number and later found out someone else already has it. Now I can’t receive any sms.. and can’t log in to full access..please help!!i s there a way to change to a different number?thanks

kaiyen214 by Great Neighbour / Super Voisin
  • 292 Views
  • 5 replies
  • 1 Bravos

Can't receive calls or send/receive SMS

Hello, I switched to PM today, and am using an eSIM.  I can use wifi and make calls, but cannot receive calls or send or recieve SMS texts. lf I call my phone, my old voice mail is still connected, even though I cancelled the service from my former c...

Snapdragon53 by Good Citizen / Bon Citoyen
  • 318 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer my number to Public Mobile

Hi,I need assistance transferring my old phone number without using the Public Mobile app, as my phone (ALCATEL onetouch) isn't a smartphone.Thank you.

Kwrty by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

Resolved! Referral

How do I view the list (if available) of people or number on my referral?

Mutey by Good Citizen / Bon Citoyen
  • 181 Views
  • 3 replies
  • 0 Bravos

Unable to connect to any network while overseas

Hi,I am in Hong Kong and when I turn on primary voice line, I got no connection to any provider. I have another data eSIM but I want to be able to receive texts.  Does Public Mobile voice/text roam with international carrier?Thanks. 

Lu613 by Great Neighbour / Super Voisin
  • 327 Views
  • 8 replies
  • 0 Bravos

security code

when I sign in to my account, the security code goes to my old , inactive phone nr.

Maggie_Adams by Great Neighbour / Super Voisin
  • 112 Views
  • 1 replies
  • 0 Bravos

Email address not accepted

Trying to get set up, but Eversafe doesn't recognize my email address.  I believe it's because the Top Level Domain is uncommon....it's not a .com or .caHelp!  I don't want to have to open up a generic Gmail account just for one service....I'll never...

Resolved! My SIM card Status shows: Mobile network state Disconnected

To anyone there who can explain it to me,Hi, there! I have been having THE issue ever since I became the user of PM:  50% of the calls go to my voicemail box WITHOUT ringing. I've tried everything I could think of: ensure airplane mode is not enabled...

Becool29 by Good Citizen / Bon Citoyen
  • 334 Views
  • 8 replies
  • 0 Bravos

Account for Jack M

We cannot access our account through the app or online. When we sign-in, it asks to complete activation (even though the account is already active and has been for years)When we try to complete the verification, it asks to choose a new number which w...

JackM1 by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos
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