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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Email regarding 240 gb of data customer service ripping me off

The message I got basically said thanks for being a loyal customer (over 5 years) and here is 240 from us to say thanks. My data stops working I get help in private messages arguing with me that it means if I keep the same plan (it never said that an...

Resolved! Using the Canada-US plan in the States

I have the 50GB Canada-US plan. Is there anything I need to do in advance in order to use the plan in the United States? Thanks!

Resolved! Invalid referral code

Hi,My friend tried to activate with my referral code and PM's site says it is invalid.Is there any refer-a-friend limits on PM now?Thanks edited by computergeek541: picture of referral code removed

Service

My cell phone service is there anyone else in Nova Scotia have none

Resolved! How do I know US Roaming will work?

In March 2022 we took a trip to the USA. I bought 250Mb of US data thinking this would be lots for our few days down there. I don't typically use very much. I was on a 1G plan and it was usually fine for the month. Within about an hour of crossi...

Switch plan

Shortly after I signed up I noticed a $24 plan that's the same as mine but with 4GB of data instead of 1GB. I haven't been able to find a way to switch to that plan. I've only been a subscriber for a few months.

Cannot Access Account

I am not able to reset my account and update my billing details.

I have been locked out of my account for over a month. I have autopay, so still using phone. HELP!

I have been locked out of my account for over a month. I have autopay, so still using phone. HELP!I am not in 'Ever" as far as I know for this account I still had the 2-account system. A separate community account. I think I need a service ticket how...

Text messages

Why can’t I get pics to download in my text message

Can't buy US roaming talk/text

I have $15 credit on my account. I want to buy 15 days of US roaming talk/text. Have tried to do that about 3 times. Every time it says the purchase was made but when I check my account the $15 is still showing in available funds and there's not indi...

eSIM to sim

I got a phone plan with eSIM but doesn’t work. I bought a physical sim. How can I switch my subscription to physical sim

No longer have access to email I used to set up my account

Hi, I have a public mobile account but I think I had it connected to my old work email which I no longer have access too. I need to update my payment method on my account but currently have no way of doing so. Please I need help I desperately don't w...

iMessage and FaceTime

I am unable to use iMessage or FaceTime -it says this phone number can not be used by iMessage or FaceTime you must have a SIM associated with an Apple device for this number How can I do this -I used your eSIM and it appears to work for calling

plan price jump

Without notice or reason the price of my plan almost doubled and I wouldnt have known except I logged in for one rare moment. I need an expla

Forbidden A1

can't log into the self serve with this "Forbidden A1" message. So frustrating!

Lost phone

Hi there, My daughter's phone was stolen while on vacation. WE NEED a new SIMS card, but plan to port her phone number to a new company to keep the family package bundled. When we try to port the number, we need to confirm yes on her phone, but how...

Resolved! Question about unsubscribed while I am in 90 days plan

I am currently in 90 days plan which ends on June 24, 2024. I will be out of country for about 40 days starting from May 1 until June 10. If I unsubscribed my plan on April 30 and then subscribed again on June 10, will my plan gets extended for 40 da...

I did not recieve confirmation email

I did not receive a confirmation email so i can not activate my number with the QR code

Service not connected.

Recently tried to port a number from Fido. Credit card was charged and got text msg from Fido and authorized the transfer.I am on the Public mobile network now but no data and calls rings but do not connect.Can't login through the app at all it just ...

issue with number change

hi team,1. i changed my phone number by logging in online. the otp goes to the old number not the new one. how do i get the otp to go to the new changed number?2. not option to pay by credit card, only seeing an option to redeem a voucher. How do i g...

Resolved! forgot my email

您好，我媽媽忘記了她的電子郵件地址，也無法在線上登入帳戶，那麼我該如何幫助她更改電子郵件並再次登入她的帳戶？

Resolved! Which SIM do I use to port over.

I’m porting over a phone from Fido to PM.Do I use the IMEI number for the Fido physical SIM that’s currently on there or the available sim? Phone is an iPhone 13. Thanks.

240GB bonus data are missing!!

I was told that 240GB bonus data has been granted due to the reward plan changed. Then I switched the plan from $40 to $15, and the bonus data was gone. Please let me know how to get it back. There is no warning about switching plan may cause problem...

Resolved! Account Activation

I am currently away from home for a job and wont be home for another week, I just setup my subscription and selected to have a SIM mailed to my home address. Is has my 30 days on my plan started right now or will it start once I do the activation usi...

Request for a refund and also receipts for 2023 and 2024

@CS_Agent Hi I want to switch to a different service provider. It appears my billing started just today. Can I request a refund? How does this work for the remainder of the month? My next bill is to start on May 1st.Second, I have prepaid amount of $...

Re: Would long distance calling...

Hello,I would like to add on, long distance calling to my plan.Thank-you,Yvonne

SMS

Unable to receive texts. Can send, but don't receive any back. Also showing no servie on my phone, when it used to work. Unable to use data as well, account is paid up to date, restarted phone, checked to ensure airplane mode is off. Still has data a...

SD card

It's been over two weeks since I signed up and no SD card yet. Do you have my info right? Please send soonUpdate by Softech: Personal info removed

pin for sim card

I am locked out of my phone, and I can not log into my account because eversafe wants to send code to phone.

Resolved! Loyalty bonus gb

What is the loyalty gb bonus? I see it on my account under add-ons and I’m unsure as to what this is or how to use it.

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