Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. I recently ported my old number to PM. There was an existing PM number to which I ported my old number and the OTP is still send to the PM number or PM temporary number.
Hello, I mistakenly redeemed 15 rewards that were for 15 GB of data when I meant to have Bill credit. I did not notice until afterwards. I was confused because you used to redeem 15 rewards for 20 bill credit. is there anyway I can get this fixed?
I recently lost my phone and thus my Sim card. I am a Public Mobile subscriber. How do I get a new phone and yet the keep the same phone no. without having my current Sim card?Edit: changed labels. Not community related post.
I am wanting my credit card removed off my account because I put money over on my account already for my subscription and you guys took out another payment without my permission. This is not the first time this has happened I've complained before. I ...
I got a number from public mobile but I want to transfer my old number?is there anyway I can transfer my number without getting a SIM card?
Hi Public Mobile team,I recently went through my junk text messages and it seems I got an offer in October from a 5474 number that for the same price as my current $34 60gb Canada wide plan, I could upgrade to a 60gb Canada, US, & Mexico wide plan wi...
How do I activate my new iPad Mini with eSIM on my account?
HI there, switching from a physical SIM to eSIM on Public Mobile will reset my subscription?
I was unable to find any information about the length of period when a plan terminates and new one must be started in order to keep the card/phone number valid. I am occasionally away for two or even three months at a time, and see no need to pay for...
I recently purchased a subscription and have been attempting to activate my eSIM. I scan the QR code and download the apps in android, I receive an error stating that activation is not possible. After multiple attempts, I am now still unable to compl...
Public Mobile charged $18 to replace $15 plan, however, it does not provide 1GB+CWC. Did you encounter similar issue? I have replied to their numerous emails. Is their service provided by Robots?
Are promo only for new activations?
I need a Customer Service agent for porting in issue. cs_agent is it?
What should I do ? I purchased a physical sim initially during phone change and then when it did not work while on the phone store , I bought the e sim on the PM app. Still not working either way
Hi - I first got the $35 10 gb plan. Then a few days after I saw that public was offering $30 30 gb plan so I changed my subscription to start immediately. Then I realized the full $35 credit was not applied and only $10. So now I have paid $25 plus ...
I set up my new iPhone with you and I need to buy the eSIM card. As per your instructions, eSIM card fee should be waived for the existing account. However I was charged for the eSIM. Please refund me such fee. Let me know if you need payment receipt...
Just swapped here and holyyyyy this is confusing and rough. Is there no support to chat or call at all? Wouldn’t have ever swapped if I knew how alone you are if you have issues. I have people that can’t call me and it just goes right to an error mes...
My phone is broken, and I want to buy an eSIM to transfer my line to an iPhone 13 that already has an active eSIM. Is this possible?
Trying to transfer from Telus and getting an error message Invalid Phone Number but it is a valid number, very frustrating.
Hi a few days ago I left Public (physical SIM) and subscribed to 1-yr of chatr (eSIM, cheaper and better cell reception from where I did the swap). However now I've come to realize most of the other locations are better with Public. Now my aim is to...
Planning on porting out, but i want to port in another line number. Can I do transfer Transfer Phone Number found in my account settings so they can take over the benefits of my account and not buy a new sim again? Or will they have to purchase a new...
Been a member for almost a year, and i wanted to add another fam member to PM. Same Deal i got last year at the same time was $30; NOW it's $35??? same 20Gb data Unli-talk/text US,Mex,Canada?? or am I missing something for the reason of a for a $5 in...
I updated my credit card info for auto payment and I'm not receiving service
I need to port out my number.You suspended my service yesterday and placed the account on hold. I need one days service to receive the text message from you authorizing the port out.
I just purchased a subscription and I am trying to activate my eSIM. When I scan the QR code to activate the eSIM, it says it is unable to activate. I have tried various times and now it tells me the QR code can't be activated.
I have an active Bell account, with a physical sim card. I created a PM account with an e-sim to try out the service, wasn't sure it would work well in my remote location but it does. Now I want to cancel my Bell but I want to keep the number. How do...
Myself and a family member are attempting to port our numbers from Telus to PM. My family member had no issues doing so from my Telus account, but when I try to do it, I'm told my number is invalid?I haven't had any issues with this number before, it...
I just purchased a subscription and I am trying to activate my eSIM. When I scan the QR code to activate the eSIM, it says it is unable to activate. I have tried various times and now it tells me the QR code is no longer valid. Please help.
So my wife and I looking at your plans if we pick one and join pm with our 2 phone can we immediately change plans to your 30 dollars for 30 gigs Can USA Mexico plan for existing customers. Our son has been with PM for 3 years and just did the plan c...
I've request the blacklist through private message to agent since 3 days ago. they told process take up to 48 hours, I just check IMEI online and still show "clean"? May I know how long will be take?
