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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No access to email for 2FA

My wife had her phone stolen and has lost access to the email where the 2-factor authentication from PM would be sent. As such, she can neither stop service on her stolen phone nor order a new esim for the newly purchased replacement phone.

No inbound calls or texts to new number

It has been over 7 days since number transfer and I cant recieve calls or texts. Support won't let me submit a ticket, please advise.

Ticket 409233-394

Transported my cell from Fido to PM. Bought new PM SIM card. Answered yes within 90 minutes of receiving the transfer text from Fido. I can text/email but cannot make or receive calls. Put in a ticket 12 hours later but haven't heard fromPM in 3.5 h...

Phone was stoled and all my email required authentification by sms

I need help from support to transfert old account to my new sim card

Cannot activate service/transfer my phone number, cannot submit ticket (button greyed out)

I tried to transfer my phone number from telus to public mobile yesterday and received a text for authorization, success messages, everything. However, 12 hours later I have no service on my Public Mobile eSIM. I tried to submit a ticket with the Cus...

Resolved! My account

Need to confirm if my phone number has been ported in from Fido to PM

New carrier not worth it

So i moved from rogers to public mobile. Ported my number over and followed all the respondances accordingly. I cannot call out or receive texts and no data plan. I sent 3 tickets in and no response. I think i may have to run down to the mall and get...

SOLVED - No Internet Connection

Samsung A35 phone gets message “No Internet Connection” when WIFI is turned off.Reviewed similar issues on forum and checked my account, APN settings, turned data on/off, turned roaming on/off , powered on/off several times but still no connection.Ve...

iPhone no network and stuck on SOS all day

My phone has had no network and stuck on SOS all day. Tried rebooting my phone, tried toggling airplane mode on and off, tried resetting my network services. I changed my SIM card to another Iphone and doesn't work either. None of these worked. Pleas...

Resolved! Phone lines

Is it normal to have 2 phones lines after getting with Public Mobile.

I want to Change my plan.

HiI urgently changed my rate plan due to a trip to the U.S., but now that I have returned, I want to switch back to my previous plan; however, the option to change plans is not appearing.I followed the instructions and tried on many different devices...

Urgent: Unable to Port Phone Number xxxxxxxxxxxxxxx

Hello,I need this issue addressed immediately.My number xxxxxxxxxxxxx did not port through properly, and as a result I am currently unable to receive incoming calls. I also cannot access chat support because I am not receiving any verification texts....

Text message from Eversafe

Why am I getting Eversafe confirmation codes when I'm not trying to sign in? Does this mean my password is compromised, or are these Phishing SMS messages? How can I confirm where the EverSafe message came from?

Can't activate, can't submit a ticket, can't reach a human, no service

I tried to activate over an hour ago. I received a text from my previous carrier about transferring the number and promptly replied. My previous service has been discontinued and my phone displays SOS.Meanwhile, the Public Mobile app says the activat...

Activation, sim, esim

Is there a way to bypass the 2 step verification on the app? I got my account activated 3 days ago with eSIM and still no service. Reached out to customer support and they helped me download a new eSIM to activate my account. It still did not work af...

Phone # transfer not successful

Its been about 5 hrs since I replied yes to transfer number confirmation. Still no service. Please contact me for solutions.

Sim and Device

My plan is active but the sim and device section is missing. My eSim was never generated, so my iPhone shows SOS and I cannot receive SMS. I also cannot login because EverSafe only offers SMs verification. Please manually provision my eSIM and activa...

Resolved! No activation?

@CS_Agent ive switched to PM yesterday. since then I have not been able to activate my eSim. ive received texts from my previous provider and PB to activate but am unable to receive or send text messages.I think it kind of ridiculous that there is no...

Support to call 1-800

I cannot complete my call as dial 1-800-463-3339. I have a package Canada US. Help me to contact 1-800-463-3339 email me the solution: *****@*****

Stuck in SOS all day, both phones in our household.

I cant get through to the bot or customer service. I wonder when we will have service again? Tried all the suggested steps and nothing!

Stuck on SOS

My phone has had no network and stuck on SOS all day. Tried rebooting my phone, tried toggling airplane mode on and off, tried resetting my network services. None of these worked.

past receipts for 2023 and 2024

Where do I go to get my past receipts further back then are in the account?

My account is acting weird

So i have been a public mobile member for a while and haven't had any issues until today. I was messaging my wife all fine and dandy. Then out of the blue the messages stopped send and kept saying message failed and tried again and it said the same t...

Resolved! Porting error my from Fizz to Public Mobile

Hi,Porting error from Fizz to Public MobileRequested porting through Public Mobile AppReceived a confirmation message from Fizz and answered YES for portingPublic mobile reply that they encountered some issue that someone will call but no one call ye...

This phone number is connected to a new WhatsApp account.

HelloWhen a friend messages me on whatsapp, they get the message "This phone number is connected to a new WhatsApp account. Message the new account."I do not have a new WhatsApp account so what is going on? Thank you

Phone number Transfers day of subscription suspension.

Hi there,I would like to know if there is a way to transfer a number from Public Mobile outwards whilst I have a suspension of my subscription on the last day of that subscription. Perhasp a activation without service or similar just to keep the line...

Resolved! Former customer - old invoices

Hi – I transferred to Bell a few months ago but my account is still active. I am able to log in but nothing loads.I'm trying to retrieve my past bills / invoices, is this something someone on support can help with? I tried the bot but keeps failing ....

Resolved! Activation

Very frustrated. I have set up two other accounts successfully a year ago for my kids and now I’m trying to setup 4 more with new SIM cards mailed to me. All get the same error. “SIM card not valid”. Can’t seem to get any help and don’t know what the...

Resolved! Plan not giving me promotion back

Hi,I am a current subscriber with account number is ############. I have a promo 50% off for 24 months (Promo cycle 3/24), but because a payment failed to go through when I try to "Subscribe Now With Current Plan" and next page shows the total to pay...

Phone issues - joined ysterday, i can dial out but cant receive text or incoming calls

I just joined yesterday and thought everthing was aok, but cant received texts or incoming phone calls??? Can you email me back with a solution? xxxxxxxxx@xxxxxxxxxxx i tried to log in, and system is asking for verifcation DaveS99

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