Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15525 Views
  • 119 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26634 Views
  • 184 replies
  • 27 Bravos

Daily dropped calls

Hi, I've been with PM now about 2 weeks. THings are ok for the most part, except that I'm getting random daily dropped calls. It could be after 2 minutes, or within an hour...random. I was with Telus for 10 years and I never had a problem. I'm using ...

Resolved! Esim

I downloaded esim. Then discovered that the phone is not esim compatible and I'm stuck on the esim activation page.

Jlharris by Great Neighbour / Super Voisin
  • 115 Views
  • 2 replies
  • 0 Bravos

Resolved! Add on no longer needed

I paid extra for 6 month with add on as i was in the states and no longer need it . I was told that my regular plan would return when the add on expired. Well this has not happened and now they renewed add on for another 3 month. How do i get this co...

Madashell66 by Good Citizen / Bon Citoyen
  • 256 Views
  • 10 replies
  • 0 Bravos

Subscription Change

Considering changing my current $25/month plan.1024 MB@ 3G Speed, 30 day plan, Unlimited Canada-wide talk, Unlimited international text.to the Public Mobile current promo $19/month plan.Seems like an easy decision, my understanding I will retain all ...

MVank_0-1716833983696.png
MVank by Great Neighbour / Super Voisin
  • 256 Views
  • 10 replies
  • 0 Bravos

Resolved! moving from koodo to public

I have registered for Public, created and account and am awaiting a physical sim to arrive.   When I get the sim and move the number to public will I have to contact Koodo for anything furthur.  It appears that Koodo wants to charge a service charge ...

Tonykl by Great Neighbour / Super Voisin
  • 172 Views
  • 4 replies
  • 0 Bravos

Resolved! US Data Add-on in Las Vegas

Hello,I was just planning on going to Las Vegas for 8 days and needed mobile data (for Uber, etc.). I was planning on getting the US ROAMING ADD-ONS but saw that "As of February 22, 2022 US has started turning down certain 3G/HSPA networks. And from ...

JinRo by Great Neighbour / Super Voisin
  • 143 Views
  • 4 replies
  • 0 Bravos

Number Transfer Issue

Hi,I have just requested to port my number to public mobile from my previous service provider, Koodo. I faced a problem activating my subscription during eSIM activation process and the public mobile app asked me to contact customer support agent. Wh...

Keylani by Great Neighbour / Super Voisin
  • 124 Views
  • 5 replies
  • 0 Bravos

SIM card no longer working

Hello,I am in need of a new SIM card as the current one I have is no longer working. Is there any way to port my number over to an eSIM one so that I don't need to wait so long to get a new one? My phone is literally not usable at all.Thanks,Lucas

llotito12 by Great Neighbour / Super Voisin
  • 136 Views
  • 5 replies
  • 0 Bravos

Can't activate

My number will not port, can't activate. Can I just get a new number?

Cloakerz by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 0 Bravos

CAN/US Data plan

My mom is going on a cruise shortly and she has the CAN/US data plan.  She isn't really all that tech savvy and explaining to her how to enable and disable roaming isn't going to be much of an option.Having said that, the cruise will leave from NYC a...

marktam by Great Neighbour / Super Voisin
  • 144 Views
  • 4 replies
  • 0 Bravos

Why I am paying much more?!

Hello,I've been a subscriber with Public Mobile for more than 6 years.Currently, I am paying 29$ + tax for my Subscription (10 GB of Data 4G) while the new subscriber gets the same plan for only 23$, that's 20 % difference and I can't change to that ...

Untitled.jpg
Feedo90 by Great Neighbour / Super Voisin
  • 294 Views
  • 10 replies
  • 0 Bravos

Port Number from Freedom to Public Mobile

Hi,I have just requested to port my number to public mobile from my previous service provider, freedom mobile. They wanted me to request again because there was an issue with my first request. How can I request it again? Please let me know.Thank you

Panduka by Good Citizen / Bon Citoyen
  • 78 Views
  • 1 replies
  • 0 Bravos

Message response error

I'm trying to respond to CS_Agent regarding a billing issue, but when I try to send my reply I get the error The message stays, and nothing is highlighted in my message, nothing has been removed and it will not allow me to send and the same prompt ke...

buttersteady_0-1716825555298.png
buttersteady by Great Neighbour / Super Voisin
  • 98 Views
  • 2 replies
  • 0 Bravos

Credit card charged but service suspended

Hi folks,I recently changed my phone plan and set it to take effect on my renewal date. My credit card has been charged but I cannot send a text message or make a call. Every time I make a call, I keep getting an automated response saying that I don'...

Leo13233 by Great Neighbour / Super Voisin
  • 116 Views
  • 2 replies
  • 0 Bravos

Resolved! Number transfer

Is it possible to have my number transferred to another provider? 

Baje66 by Great Neighbour / Super Voisin
  • 182 Views
  • 6 replies
  • 0 Bravos

Create account

I got a vanilla master and entered the number once and now I can't enter it with the postal code expiry date and CVS number.The CSA said to get the 50$ plan I wanted since I already bought the payment voucher but can't sign up with the payment vouche...

Mis_Ter by Great Citizen / Super Citoyen
  • 248 Views
  • 9 replies
  • 0 Bravos

Problems with transferring my numbner

Recently signed up and tried to transfer my old number to Public (from Bell). I've responded to the messages that were sent confirming the transfer, restarted my phone and removed my Bell Sim card but I still cannot receive calls/texts. When I send t...

Jimmy24 by Great Neighbour / Super Voisin
  • 242 Views
  • 9 replies
  • 0 Bravos

Resolved! Points

Just wondering, is the "points" reward system going to become obligatory for all clients or will one be able to opt out? So far, I have not been required to change from my current rewards base and I would not really care to do so.

MacnMar by Good Citizen / Bon Citoyen
  • 126 Views
  • 4 replies
  • 0 Bravos

Refer a friend not added automatically????

Been a customer since 2016 and I had a person recently use my code for refer a friend and it is not showing up in my rewards.  This is the second time in 6 months this has happened.  Why do I have to reach out for help when this should be automatical...

vortexmeter by Good Citizen / Bon Citoyen
  • 141 Views
  • 4 replies
  • 0 Bravos

Reactivate my sim/service

He so I need to reactivate my sim I let it go for a long time maybe 3 months now but I want to got it back up and hoping I don't have to get a new sim and save my old number can anyone help me?

Jloc by Great Neighbour / Super Voisin
  • 120 Views
  • 3 replies
  • 1 Bravos

How do I activate my account

How do I get public mobile to resend my confirmation number and temporary number so I can transfer my number to public mobile?

yria06 by New in Town / Nouveau en Ville
  • 137 Views
  • 1 replies
  • 0 Bravos

Data Add on incompatibility clarification

Hi there,My data add on I purchased was labelled as incompatible right from the start. Does this mean I still get charged for the add on? If it doesn't work, can I remove the add on? Thanks in advance,Saquib

Saquib by Great Neighbour / Super Voisin
  • 89 Views
  • 2 replies
  • 0 Bravos

confirmation error

hi there,i get an error after passing the username and password. i want to subscribe for 40GB plan 

amirarjmand by Good Citizen / Bon Citoyen
  • 424 Views
  • 21 replies
  • 0 Bravos
Need Help? Let's chat.