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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Promo codes

Does anyone have a better promo code than 20% off per month?

How to quit Public Mobile for good. I have enough.

How to quit Public Mobilefor good. I have enough

refund after monthly renewal

My wife is switching from public mobile to Koodo because we needed to purchase a new phone and PM is a BYOD service. However I will not get the new phone until a few days after my next public mobile payment on Sept 5th. If I cancel PM a couple of day...

Need help switching from Koodo to PM

I have tried to switch my phone from Koodo but I never got a message from Koodo to activate my number with PM. Can someone help me out? When I login to my account on the App it just goes to the "Activate your subscription page". I did get a message s...

phone calls

When I try to make a phone call I get a message asking me to enable wi-fi calling. I also can't receive calls. I don't want to use wi-fi for calls.

roaming

I exchange 10 points to have 15 day roaming acces in the state but it don`t work there . I can`t make or receive call

How to cancel an order (not activated)

How can I cancel an order, which I have not activated yet? My credit card has been charged already.

3 G phone

HelloI have two questions please. I understand that I will not be able to use my 2yr old Umidigi phone after March 2027 as it is a 3G phone. Is there anything I can do to upgrade my current phone so I don't need to purchase another one? I Suspect ...

email account

Hello,I've another line but forgot the email and password, please advise how to log in to this account, thanks

cell signal booster

Am I required to notify Public Mobile that I have a cell signal booster installed in my residence? I live in a n area that is in between cell tower ranges and I often lose my data signal when I am deep into the far end of the apartment, and some cal...

My phone not working in US

Hi there. I have 20GB, $30/month plan which is for use in Canada and US. I was recently for three days in US and my phone was not working there at all. Everything was turned on. Rooming and all other options were on as usual but my phone was totally ...

Updated payment and plan

Is my plan in good standing

have not renewed my subscription

I have not renewed my subscription

Account suspended

I forgot to pay my public mobile acocunt, i am an old person i dont remember my email, i just need to pay my account i bought 2 vouchers and *611 does not work. Please help me, i just want to re-activate my account, i have important hospitals calls.

Overbilled

Hello,I have three accounts using the same credit card for payment. I was charged four times last week. How do I get in contact for a refund?

IMEI not recognized while buying eSIM

Hello,I'm an exchange student from Germany. I'll be in Canada for 10 months, so I'd like to buy an eSIM card from Public Mobile.I tried to order one through your website, but when I go to purchase the eSIM, the system asks for my IMEI number. Once I ...

Cannot send WeChat photos

Recently, WeChat works normally for text messages and voice messages, but media is extremely slow/stuck uploading and failing to send on cellular data:WeChat photos in Moments take a very long time to load or don’t load.Sending photos stuck uploading...

Outgoing ringing on 4G calling

I have been using a Umidigi A11 phone with Public Mobile since September 2024. The network mode is set to 4G and the 4G calling (VoLTE) option is on. Everything worked well until recently.Now, on outgoing calls, there are no ringtones. Unless the per...

Question

I want my old phone number back, pretty sure it's not being used. It's ###-###-#### my new number is ###-###-####. If it's possible that would be great I can't log into my Apple account without my old phone number.

Can I use two phones?

Can I use my one plan and the same number on two phones?

Port In number failed

I recently ported back from Fizz. Data and ongoing call works but INCOMING calls disconnect immediately. Please help.

Account Error

Hi guys, I try to get a new mobile plan.It’s showing this message!ACTIVATING ERROROops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred.Error Code: M.8702 i ...

Help

Trying to renew my subscription today out of data

I want refund

Hi, I’m requesting a refund/exception for my most recent renewal.Yesterday, while my Public Mobile service was still active, I initiated a number transfer to Fizz. I did not receive the Public Mobile transfer authorization SMS, and the transfer later...

Payment not processed, now I'm cut off

Hey, for some reason I can't can't pay for my service and now I have no way to communicate with my bank or public outside of this forum and support feature. I've it had any issues to date and there are sufficient funds in my account. How can I make a...

Anyone else have the problem where support just don’t want to help anymore

I’ve been trying to figure out a problem with my payment info for days now and they have been absolutely no help at all

Where to Get Sim Cards?

I ordered Public Mobile Triple Sims cards as advertised on Amazon but received only the basic sim not the NanoSIM or microSD card needed for my phone. How or where do I get those sims?

Resolved! Overcharge

I have switched to samsung galaxy to S26 on August 3rd, I also purchased eSIM on that day. It should be waive $5 3G network fee on August 21st ( next renewal day). But now I check on my account it still charge me $5 on September 20th, which it $10 ov...

Prepaid Number Transfer

I tried to port my Koodo Prepaid number to an eSIM, the system failed, my line is dead, and the chatbot is broken. Please manually push my transfer through

Oromocto New Brunswick Telus / Public Mobile

Hi, we live just outside Oromocto NB and have been using PM for about a year. Coverage / signal strength has been good, but about a month ago, signal strength has dropped to 1 or 2 bars and sometimes dropped altogether. Anyone else experienced this i...

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