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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! i can not active my phone

hello. i tried activating my phone by switching over my old number and a message came on the phone saying we are having trouble. now i cant log in at all.

Resolved! Is there a way to switch to the $19 plan? I have been using a 3G plan for 25.

Looking to change plans thanks for any help.

Voicemail not working?

Out of the blue voicemail stopped working very weird.IPhone 14Can access voicemail settings etcVM doesn't pick up when a caller calls. Just rings and Rings and eventually disconnects. Not sure why this happened or how to make it work. Any help or adv...

my account

I cannot access my account

Points

How do I consistently earn points per month with the Community help?

Resolved! Unlimited local calls but unable to call.

I have an unlimited Canada-wide calls plan. I am trying to call and it keeps saying that I used all my minutes!!! How come?!

Resolved! Changing subscription from 4g to 5g plan

Hello - I'd like to subscribe to same price $29 can-us-mex 5g plan from 4g plan, however, I don't see it in my account in manage subscription section. Can you please help ?

Not receiving incoming calls from Roger’s after number porting

After porting my number over from Roger’s, I am not receiving incoming calls from Roger’s customers. They just get a message saying the number is unavailable. All other phones are able to call me.

Resolved! @customersupport, eSIM # fraud

@customersupport, My phone number has been changed without my knowledge! Have I been hacked? How do I get rid of it?

subscription

How do I cancel my subscription

Retrieve an account with a phone number.

Hello, My mum passed away this Christmas and I would like to cancel her phone plan. Unfortunately, I have deleted her logic and password details. I have her phone number how do I retrieve her account

Payment history

HI, I have been a customer of public mobile for many years. My payment history has nothing in it. I need my payment history sent to me from the years of 2023 and 2024. Please email these to me.

Can't install replacement eSim via app

Hey everyone, I was dealing with a number porting issue and heard that installing a new eSim could fix it. So I deleted my current one and attempted to get a new eSim.Now I'm in a pickle. The PM app keeps failing to install and eSim (saying something...

Cannot verify my number, SMS are not getting throw

Hi! I have just brought my number here, and I am not receiving any SMS. I had to verify my account using my email cause the SMS code never went throw. Same when trying to verify my number on my iPhone, I never receive an SMS with the code.

Switch from esim to physical Sim

Hi! I subscriped to a plan with esim only to find out in the App that my phone does not support eSims. I bought a physical Sim card but have no clue how to change the plan and activate that card.

Resolved! esim

Hi, I'm on an e-Sim card and I am wondering, can I use a micro memory card in it's place for extra memory on my phone ? Sadly, my cell apparently doesn't have a spot for adding extra memory cards... thanks for any info I can get on this... ...

Resolved! Does US data = US roaming?

Hi there, my subscription plan indicates that I have 20GB data within US, and unlimited US wide minutes and messaging. Does this mean I have free US roaming? If so, does it mean that I can simply take my phone from Canada to the US and continue using...

Resolved! Error Creating a Support Ticket

Hello,It seems the create a support ticket is not working as i have tried multiple options and it comes back with an error. Im trying to get some help with my account in the terms of MFA. My phone died last week, and I had to setup a replacement. ...

Speed tests and connections

<span;>Why is full access to the Telus network not available. This is confirmed by a Telus agent. Ookla Speedtest shows connections via Telus, Rogers, Bell and others. I have the 20GB Canda, USA, Mexico plan. Speedtest normally shows download speeds ...

I need my old number

I have 2FA active for one of my accounts, but it still has my old number.I have tried, multiple times, going through the "change number" steps they provide, but they do not work for me (For one reason or another).They keep sending texts to my old num...

5G is available in the US

Does anyone have experience using it? Wondering if it works in Alaska?

traveller with zero access to account

Hi, I hope public mobile has enjoyed receiving my money from the automatic payments while allowing no possible way to access my account while travelling abroad. You're requirement for customers to provide a safety text code is extremely dangerous to ...

Calls

Can not get calls

Transfer PM phone# and PM SIM card

Hi I thought I was doing the right thing. I have two PM mobile accounts under two email addresses with separate phone numbers. I am trying to transfer one (main) number to the other account, so I only have one plan and one phone number. I go through ...

Transferred from PM to another provider

Hello all, Hello! happy New year! I have been told that if I transferred my number to a different provider, I will get refund the days that I did not use from Public mobile in the month of December. Do you know how this works? thank you!

my sms is not working

Text message and local calls

Hey there I’m having trouble with sending text messages and making local calls in my contact just signed up with public mobile. It’s hit and miss with my contacts any suggestionstext messages saying undeliverable call nothing happens no ring tone cal...

keep getting Forbidden AI

I need to update my payment method but I can not get into my account to do so, every time I try I get forbidden A1. There is no way to access my account even after clearing my history, broswer, resetting my phone.... I have tried all of the things. ...

can't make long distance calls

I can make and receive local calls but can't call the USA (am paying for a plan that should include calls to US and Mexico. It keeps telling me to check my number and call again.

CS_Agent Reply

How long does CS_agents takes to reply to private messages ?

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