Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This is not a reply as such but I will be travelling to USA. Based on the advertising I assumed there would be no roaming charges when I used Public Mobile in USA with the plan I have.($34/month, 50Gb Can/USA at 5G. Unlimited Canada and US wide minu...
reactivate my account that was deactivated when his visa card expired. He re-set his visa and his phone works but mine does not. Cannot access mine as he had the only account and mine was piggybacked on his. I just now setup this account as he has be...
When public trys and send me a 6 digit code to get access to my account it never send it to my phone. Tried to get sent to voice mail but no good and there's no option for email
I paid my voucher and I don't have service. I restarted my phone 3 times and not service
Cannot gain access to the account
Hi, I recently purchased a subscription and chose to use an eSIM, however, for some reason my phone now appears like this (photo below), as if there is no network connected. Weirdly enough I can still receive calls and texts, as well as use my data, ...
I am not sure how I get in touch with an agent
how to set
I was billed twice for the same month. How do I get reimbursed?
I asked Fatima about the payment methods in the chat, but my question was unilaterally blocked. I find this very frustrating, but right now, I believe handling the payment method is more urgent. I don’t understand why the card I used with Fido is enc...
Hi Public Mobile Team,I hope this message finds you well.Before transferring my number to Public Mobile, I updated the email related to the SIM card. The problem is that I have the same email in an account for the Public Mobile community, and now, wh...
@hTideGnowHow do you download the monthly invoice?
i agree that this is not clear when you buy the USA Voice and Data plan or the USA roaming add on. I did both and was in the USA for 23 days, but because my Iphone 7 is not VOLTE compliant I did not recieve any voice calling capability on the LTE a...
I need to create a ticket. I'm having trouble setting up and getting my old phone number back...accidentally accepted a new one.
Hi, I moved back to Canada and had my original number ported with VOIP.ms. I activated with Public Mobile, but my number still isnt fully ported over. when I dial, or someone dials me, i have the number and data. I can send texts, however, receive...
My credit info required an update. My subscription was temporarily suspended. I was unable to make a payment because I could not remember my PIN. Now I cannot find a way to reset my PIN. Accessing customer service is terrible. I have not received any...
I have a Canada-U.S. plan. If I am in the US and someone from Canada phones me would they pay long distance charges?
Hello!My wife and I both have the same plan with Public which allows us to use our data in both the Canada and the US. We recently travelled over the border for the first time since signing up with Public. I have an Android phone and I had no issues ...
cannot port because Virgin has only 9 digit account numbers
How come I can’t turn 5G on in my iPhone settings? The plan states that it has 5G speeds but I can only use LTE. Whereas my Telus 5G plan gave me an option to turn on 5G.Thank you
I saw this on a Facebook ad, new clients can get 50% off for the first 3 months for plans $30 and above. Promo code RTGTPSMC.
It seems like Public Mobile/Telus has quietly expandeVoLTE, Otherd the VoLTE whitelist. When VoLTE was rolled out in early 2023, my Umidigi A13 pro had VoLTE functionality. It disappeared a few months later. I have been trying periodically to see ...
I have moved and want to change my area code on my punlic mobile account. How can I replace my mobile number with a new number
Hi, I'm a new PM user who came from Telus. I activated on a temporary number and then ported-in my desired number from my old Telus account. The issue I’m having is that now, when signing in to PM, the 2 factor authentication code goes to the tempora...
I do not want voicemail. I want it deactivated from my account.
I paid for the us roaming and data for 15 days and as soon as I turned on roaming I get nothing, why?
Hi, I have had a valid credit card on file with public mobile and they have always billed me without any issues and I have been with them for years.Then this month on October on the 10th, something strange happened.When they went to bill me for anoth...
I just ported my mother's freedom number to public mobile. Received the sms to iniate the porting and received email from freedom that plan is deactivated yesterday and as of this morning number is not yet working. Please help
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