Community

No Active Plan on My Account

HelloWhen I try to make a phone call, I get a message that there is no active plan on my account. My credit card was compromised and I had to enter a new card - so maybe this has caused the break in service.  I am fully paid up and the new card is on...

US Canada plan

Regarding the $40 for 40G data US Canada plan, is the 40G data shared between US and Canada?

One time code from Ticketmaster

I'm having trouble receiving a one time code from Ticketmaster to verify my account. Any ideas

sigh

paid the bill about an hour ago- Still no service and no explanation-text and wifi are working - tried restarting the phone a few timesAny ideas?Thx

Incoming calls and messages are not working

 Just got my number transferred to PM and can make calls and send msg and data but incoming calls and messages are not working. Appreciate some help fixing the issue.

E-SIM Transfer

Hi there, my son got a new phone. How can he transfer his e-sim card from his old phone to his new phone. He’s transferred everything from his old iPhone to his new one, but not able to do it with his e-sim. Thanks a lot!Fangfang

Changed phone plan

Hello i have switched my phone plan to 5g , it was 3g before. Ever since i have changed it early this morning because i am now in the us, before canada and now i still have no service. Please help me

Unable to receive phone calls from overseas

I recently moved from fido to Public about 3 days ago. I was successully activated the account - making domestic calls, receiving domestic calls but getting internation calls from overseas is not working. It seems SMS from overseas is also not workin...

I missed the 90 minute confirmation. To have my number ported. How do I request porting again throu

Phone number, transfer activation

I transferred my phone number from text now app but it does not seem to be working with public mobile unless it hasn’t been activated yet what can I do?

US 5G unavailable

I recently went to Hawaii and could not connect my phone to 5G. Only LTE network was available. And there were times where my phone was connected to T-mobile but couldn’t use data. My 5G plan works in the US and Canada.

PAYMENT

Hellowhere is PAYMENT TAB located in my account. I want to make a VOUCHER PYM'T.PLEASE HELP BY GIVING ME DIRECTIONS on how to access REDEEMThank youMelvs 

HELP!

Hello there, I have had an account with Public Mobile for a while. For a few months now I have not been able to log in to my account. Every time I attempt to do so (even on the App), it forces me to 'resume activation' (even though I already have an ...

Eversafe issue

Trying to get OTP but not receiving it via sms. Checked phone number and it is correct

Outgoing calls?

hi there, i am thinking of getting the $15 plan. I see that there is only 100min Canada wide Calling. My quesiton is: Would I be charged if people call me? or only when I make the calls?

Where did my free data go?

On March 8th, I got a text saying that I got 240 GB for free because the reward program was changing. I could see it was under add-ons in my account. I know for a fact I didn't use it all. It said I had 150 days to use it. Today, my plan renewed and ...

eSIM

eSIM installation problem. Tried many times

Pre-authorized payment did not go through

Hello,I got a text message from 611 that my payment did not go through on April 1 and I need to make a payment to renew my plan.  I checked my VISA card and it was on a pending status on their end.I made a payment on April 1 using a MASTERCARD which ...

eSIM and number transferring

I am a public mobile user and I want to transfer my eSIM to a new phone. However, the original phone doesn't support a direct eSIM transfer so I had to purchase a new eSIM which was free. PublicMobile says that I activated my eSIM on my new phone but...

Esim

My esim is not getting activated

Plan not renewing

I have been on a PM plan for 7 years. My debit card expired so it was unable to renew my plan yesterday. When I noticed today I purchased a PM Voucher and applied it to my account, but it's still not renewing my plan. When I try to do so online it's ...

SUBSCRIPTION NOT ACTIVATATED

Hi,I just subscribed to a $39/MO plan for Canada-US, with the e-SIM option, but when I got to the Step #6 I got this message: SUBSCRTION NOT ACTIVATED.Can somebody help/guide me to get this subscription activated?Thank you,Sorin  

US talk and text not working

I purchased US talk and text but it is not working. I tried turning the phone off and on. I tried changing network providers from T Mobile to AT&T. Data is turned on. Still not working. I bought this add-on 2 months ago for a trip to Florida and it w...

Ported my number but cannot receive sms

I ported my number from Rogers 5 hours ago and have spoken to customer service who have confirmed that the number was ported correctly. I have reset my phone but I still cannot receive or send text messages. Does anyone have any suggestions? I’m on a...

Esim not activating

I just bought an esim and it’s been on activating for a while. Please help

Help!

I’m a new customer. I’m stuck in a nightmare cycle of logging in/logging out while trying to get answers about eSIM installation that doesn’t work.

Porting old number only partially worked

I ported over my old number a few days ago. The number said successful ported. The problem is that it is not fully ported. I am sharing a number. I can call out on my phone and it works, but when others call me, they get the guy who lives in Dartmout...