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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to get my ESIM from my Sim card?

How to get my ESIM card number from SIM card?

Lost phone, no access to email

Hello,I'm trying to help my aunt access her Public Mobile account so she can get a new SIM. She lost her phone yesterday, so she can't access 2FA. She cannot remember her email password, so she can't get a verification code to her email account eithe...

SIM card late delivery!!!

I paid 15$ for purchasing physical SIM card on 15 Aug.It has passed almost two weeks, but the SIM still not arrives at my address.Your promised delivery time is within 2-Working days. But you can not deliver your promise at all!!!How can you give bac...

Phone number invalid

Hi there, I’m trying to transfer my phone number to public mobile (coming from Koodo) and when I try to transfer my number, it gives me “invalid phone number”. What should I do from here to activate my account?

$18 plan

Hello, I am on the $18 a month plan with 1g of data. My brother who is on the old $18 plan is not eligible to get this new plan what can be done to remedy this problem. He does not need as a data really because he has a flip phone.

Re: Ported number from Bell 4 days ago, still not receiving text from Bell, not sure others

and to top it all off my public mobile phone says I am calling from my old number but if u call it it’s out of service.

Resolved! Holidays

I am going to Columbia - South America for a week. What phone plan do I need

How do I transfer my data plan to a new phone?

Port number with no capability to receive SMS

Port request reinitiated for the fourth time since 2 days ago, can you please escalate this to the port team to work on the request?Background: Currently outside Canada and unable to receive the port authorization SMS because Public Mobile does not o...

Resolved! Cant recieve messages after joining Public mobile

Ive just switched from Bell to PM and tried to transfer my phone number. Everything works except for messages and RCS messages! I can recieve messages but I cant send any messages. I'm on android and I've already tried resetting my phone and my mobil...

Double charge

Hi there,I was charged double on visa this month can this be corrected.Thanks Mike Wollen

URGENT – Cannot Access Account / Plan Renews Tomorrow

Hi, I need help with my Public Mobile account. I previously had an accidental chargeback, and since then I have been required to pay using vouchers. I cannot access My Account; when I try to sign in, I receive a “Something went wrong” error.My subscr...

Will my new Canada-US-Mexico plan show roaming while I'm in the US?

I signed up for the new Can-US-Mex subscription a week ago and have just arrived in the US. However my phone is showing as roaming. Is this normal and I'm not being charged for this? Just so used to "R" meaning dollar signs! Thanks

iMessage suddenly stopped working

My phone number suddenly stopped working with iMessage today on my Public Mobile line (stuck on "waiting for activation"). I have been using this same line and iPhone for over a year with no changes until today.Here is what I've observed and tested:B...

phone

can't get another phone hooked up

Number transfer issue

HiU want my number transferred, I did what I was supposed to said yes to text from Bell however number didn't port, got a temporary number that I don't want can anyone help with number transfer

Login problem

I'm using my "new" phone number for almost 3 years, it's attached to my "new" email. Luckily the account is on auto-payment, so no service interruption. The problem is that fir som reason EverSafe isn't recognize my "new" phone number and email (whic...

Resolved! ever safe phone number

I move to another province and changed my number, But now cannot login, the ever safe number is still old one, I cannot get the code, and forgot the email password, how can I change my ever safe phone number?

Resolved! Moto G86 5G

Is Moto G86 5G (Model XT2527-2) compatible with PM VoLTE?

Resolved! iMessage on Iphone 7 not working

My iphone 7 is not allowing my iMessages to transmit or receive. My plan is paid for the period and I have data. It works frome my home wifi but when I am away from home it does not work on Public Mobile. I also received a message stating non interne...

URGENT: SIM swap completely bricked my line, support agent is ignoring my ticket while traveling!

I have tested this new SIM card across three completely different physical devices. ALL of them show 'No Service' and fail to register on the TELUS network.This confirms 100% that the SIM swap did NOT actually propagate to the core network (HLR/HSS)...

cancelling my number

I want to cancel my number

Refer a friend

I opened an account for my son, but I didn't use a referral code when I signed him up. Can I still use my referral code for his account and receive the 1 point per month?

Frustrated with PB

My service with PB is pathetic, my cell shows no connection when I have bars, texts do not send, some send 90 minutes after I send it, calls cannot be made when in a strong area, it so frustrating.I have rebooted numerous times, removed and reinstall...

No Data or texts but can call!

Hi! I’ve been having issues since I got my eSIM 2 days ago. I have been able to make a call and receive calls but the data has not worked. I had to swipe out of the page it said not to during the activation process because my wifi was out. I am assum...

What is with the plans..?

Has anyone been watching the plans recently. They are all over the place and very convoluted. I thought the whole idea of PM was it was simple to decide what you want and very user friendly.. is there a secret initiative to confuse people into becomi...

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