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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2651 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4801 Views
  • 36 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 38246 Views
  • 150 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49537 Views
  • 182 replies
  • 30 Bravos

Signal strength

I'm in the beaches area of Toronto, and the signal strength has dropped within the past week, for me and my family (I'm on a galaxy S23, and they're on iphones). Just wondering if anyone else is experiencing this, knows what might be going on, and if...

Wadder by Good Citizen / Bon Citoyen
  • 336 Views
  • 6 replies
  • 1 Bravos

porting number out

trying to port my number out to another provider. they said it failed cause my PM number is not active anymore. but it is, today (may 10) is the last day of my active plan. please help me to port out my number today. 

ioweyouone1 by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 0 Bravos

Transfer eSIM

Hi, I need help transferring my eSIM from my old phone to a new one. I need to transfer the existing eSIM, as buying a new plan is not an option. Would you please assist me?

Landru by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 0 Bravos

Need help URGENT

Hi, I requested a port-in to Public Mobile, and it had expired due to unforeseen issues. No the alternative carrier is requesting a new request be sent over immediately as my phone calls / messages are not being sent or received. To rectify this issu...

kingalviina by Great Neighbour / Super Voisin
  • 235 Views
  • 2 replies
  • 0 Bravos

Failed to transfer number

Hello, I can't log into my account as I can't access my phone number anymore. I want to transfer my old number but it seems my old number is no longer working. How can I log in. 

Mieva by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Changing the amount of phone rings before voicemail not working

I know it's been repeated many times but I thought I would ask if Samsung's S25 Ultra is problematic for doing this operation. The current rings to voicemail are just way too long (30 seconds). I tried all the phone dial codes on here. *61* etc.   Wh...

Margomes by Good Citizen / Bon Citoyen
  • 562 Views
  • 16 replies
  • 0 Bravos

3G Network Shutdown in Canada

According to this article by MobileSyrup that was published today, the three main Canadian providers are all shutting down their 3G networks in 2025: Rogers in July, Bell in October and Telus in December.It mentions that some OnePlus phone users’ cal...

colleeno by Model Citizen / Citoyen Modèle
  • 1000 Views
  • 8 replies
  • 1 Bravos

Cancel subscription change request

I just accidentally changed my subscription to change immediately insteadnofnatnmy next payment cycle.How do I fix this so I'm not paying double this month? 

ALibtech by New in Town / Nouveau en Ville
  • 170 Views
  • 1 replies
  • 0 Bravos

Resolved! Need a new phone

My phone has just died. Can I move my sim card to another used phone?

Brian66 by Great Neighbour / Super Voisin
  • 343 Views
  • 9 replies
  • 0 Bravos

Subscription

My payment was taken but not credited to account 

Bbchild by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Resolved! My dashboard shows consuming data of next cycle one day ealier

As the figure shows, the current cycle is Arp 10th to May 10th. According to my experience, the new 60G starts to be consumed when date turns to 10th, not sure the hour it was paid or 12 am.But this time it starts to consume my data from next cycle o...

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NkDark by Good Citizen / Bon Citoyen
  • 207 Views
  • 4 replies
  • 0 Bravos

Plan change

Hi all, I have a $30 monthly plan   15 go can illimited is there a way to change to a cheaper plan?in my subscriptions, there is only similar plans ore more expensive ones  thank you  

Bill44 by Great Neighbour / Super Voisin
  • 170 Views
  • 3 replies
  • 0 Bravos

Resolved! Help me. Lost phone number, needed for bank.

Living in the UK and phone SIM has deactivated. My phone number is attached to my bank account. My tax return has landed and I want to send it to the UK. All methods ask for phone number verification. My phone for some unknown reason will not enable ...

Pinkse by Great Neighbour / Super Voisin
  • 275 Views
  • 3 replies
  • 0 Bravos

Unrecognizable usage

I currently have an active subscription but have not gotten my sim.  Under usage my account is showing inbound and outbound texts and calls. Also showing over 2gbs of data usage and international calls.  How is this possible?

Kristenann by Good Citizen / Bon Citoyen
  • 248 Views
  • 5 replies
  • 0 Bravos

data

I used 15 points to get 1GB of data and my internet doesn't work.

rob24 by Good Citizen / Bon Citoyen
  • 382 Views
  • 9 replies
  • 0 Bravos

Unable to purchase add-on

I am trying to purchase a data add-on but have received error messages for the last two days. I have tried two different credit cards. It seems to be bypassing the credit cards altogether and trying to "deduct from available funds" each time, even th...

Maegdee by Great Neighbour / Super Voisin
  • 200 Views
  • 6 replies
  • 0 Bravos

release the number

requesting to release the number from public mobile and going to koodo

Sarlip by Great Neighbour / Super Voisin
  • 197 Views
  • 4 replies
  • 0 Bravos

Resolved! Website - Payments - Information Not Loading

For the past couple days, I'm unable to details of my paymentsThe 'Payments' area comes up but shows 'loading'.I've tried it in Chrome and Firefox on my computer ......and even tried it on my Android phone as well.I have no problem accessing other ar...

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NS-Dave by Great Neighbour / Super Voisin
  • 291 Views
  • 6 replies
  • 0 Bravos

Calls going straight to voicemail. Internal Server Error.

Just like the subject says, recent calls to my public mobile phone have been going straight to voicemail. It's a 4G flip phone. Also, when I log into public mobile website and wish to see overview or subsciption details, it gives me the following mes...

Dan104 by Great Neighbour / Super Voisin
  • 301 Views
  • 8 replies
  • 0 Bravos

Cant login

I have been trying to sign up but every time I log in I get an Error message. It's been 2 days. Is this common?

gankan by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

New to public mobile

I have activated my account,  it shows I am on. However my phone is still not on public mobile. Still on old provider.  Don't know how to get the phone to change over?

Jimif by Great Neighbour / Super Voisin
  • 199 Views
  • 3 replies
  • 0 Bravos

Phone Number transfer

It's been about 24 hours since I requested a phone number transfer. It still hasn't happened and I can't make calls on my phone. From what I've read it should happen within 5 hours. What do I do?

erichmon by Great Neighbour / Super Voisin
  • 308 Views
  • 8 replies
  • 0 Bravos

Unstoppable loading while trying to resume subscription

Hi,I want to resume my subscription by paying for it but it just keeps on loading and I cannot access the page. I’ve tried online and on the application but I’m only getting the 4 dots loading forever. What can I do?  

Itschellaj by Great Neighbour / Super Voisin
  • 81 Views
  • 1 replies
  • 0 Bravos

Re: Locked out of acct

I was locked out of my account. I was trying to renew my payment method, it kept saying wrong password when I knew it was correct. I had it under saved passwords. The only way I could get back in was say forgot password and got sent a link to reset m...

terrybev01 by Good Citizen / Bon Citoyen
  • 113 Views
  • 1 replies
  • 0 Bravos

Resolved! Payment failed

I tried to change my subscription prior to renewal date. During the payment step, my credit card was deducted the amount but my payment failed to go through in the app. When I click on the button to ‘deduct from my available funds, it’s unsuccessful....

Rox_am by Great Neighbour / Super Voisin
  • 172 Views
  • 1 replies
  • 0 Bravos
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