Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported to public mobile yeaterday and i still cannot access the internet, i tried every suggestion there is. I also cannot reach out to any customer service. @CS_Agent , can you help with this issue?
Hello I just signup for PM and when I try to transfer my number it says because I’m using Koodo prepaid I can’t complete the transfer via self service. I tried message cs_agent but gets no reply. Does PM has anyway to help?
My number transfer from Rogers is stuck in a partial port.Outgoing calls work, but incoming calls and SMS still route to Rogers.I already approved the transfer by SMS.Please escalate this to the porting team and re-push the port / HLR update.
I transferred to public mobile yesterday from Virgin and got a message from PM saying that the number transfer couldn’t be complete. I reached out and they tried it again but the same message came though. Is there porting service number I can call? ...
I created an account a couple years ago and was given a temporary phone number. That temporary number was setup as the two factor authorization number for my account. I no longer have access to that number so I need to change it to my current number ...
I can make calls with the transferred number and use data but I cant send or receive messages or receive phone calls and my public mobile number doesn't work for anything Number transfer from bell mobility Thanks for all help
Hello, I purchased a Public Mobile SIM and plan, but I did not complete the activation and no service has been used. I would like to request a refund to my original payment method. I understand the SIM card itself may be non-refundable, but I am requ...
I have replied YES to transfer my number from FIZZ and it's confirmed from them. But I have yet not been able to see that it was successful.GOT THIS MESSAGE Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entere...
I registered two accounts and accidentally used the same IMEI2 for both. Both accounts have already been charged for the monthly plan, but neither service is usable due to this issue. I would like to cancel one of the accounts and request a refund fo...
Yesterday I tried to port in my number from rogers to PM.I got the text message about for my permission and I replied "YES". Then got a message from Rogers, "Rogers svc msg: We've received approval to transfer your wireless number to another provider...
Ported 1-2 days ago.Still no incoming and SMS
Hello, I have paid and resubscribed for about 4 hours now and still dont have any service. I turned my phone on and off foe a few times already. Did airplane mode and still nothing. It just says SOS on the signal bar area. Please help as I need my l...
Hello, Is this includes roaming or I have to add on a roaming travelling to US and Mexico? Thank you,
Change of credit card used for payment
Hello,I transferred to Public Mobile yesterday and kept my old phone number. I followed all the instructions when downloading the eSIM and even had data at one point. However, after the transfer and old provider deactivated, my Public Mobile eSIM is ...
I recently switched to a new mobile plan and transferred my number from another carrier using eSIM to public mobile eSIM. The payment was successfully charged and my account has been created, but I still have no mobile network connection.There is no ...
even i kept typed 1 Ive never received any kinds of information or message Still my old provider is on
Just ported in from 4G Fizz and my coverage is TERRIBLE. 4 bars (Fizz) down to 2 bars (generally). Despite 5G, I'm getting 2.77Mbps per second and upload of 1.77 Mbps. I'm on my main floor. Fizz gave me ~250 on 4G. What is going on! Any plans to impr...
I was planning to transfer my number to public mobile, and finished subscribtion and payment. But now I suffered a big trouble, so i do not want to make this transferring. I would like to know when I can get the refund.
I did not accept the previous provider’s request to transfer my number last time. This morning, I noticed that PM started charging me, but I still did not receive my number. I’m unable to use PM for calls or messaging. I have submitted a support tick...
can't make 1-800 numbered calls
I am porting my phone number from Public Mobile to Freedom Mobile and need a manual port request completed as I am unable to receive the SMS confirmation on my device. How do I go about doing this as I have already submitted a ticket for this manual ...
Having issues Porting in from Fizz, I got the SMS and replied YES event got the Fizz response saying they will let the provider know... But got the SMS from PM stating that something went wrong! And the Fizz account number was not correct even after ...
I'm trying to get a billing issue sorted and the AI bot instructions to talk to a live agent doesn't seem to work as I do not know the name of one. SO how do I get connected?
I can't port my number from Fizz and esim is not being installed what do I do
Ported my phone number from freedom to PM. It's been over 24 hours and I'm still not able to receive any SMS. Data, calls (outgoing and incoming), and SMS outgoing works.Tried rebooting my phone and turning off/on imessage but didn't work. Submitted ...
Hi I just ported back into public. Incoming calls and SMS messages (iMessage) are not working. Outgoing calls can be made. In iOS settings, it’s stuck on “verifying my phone number”. I have tried rebooting my phone several times. It hasn’t been quite...
I signed up for the $60 ($30 promo) plan with a physical sim and it gave me an error but I got a notification email that the order was placed and just to confirm I checked my CC and noticed I got double charged. Can an agent confirm my order went th...
Hi I just port in and I got welcome email with eSIM QR code but when I scan it and shows this eSIM is no longer valid. The app shows could not install eSIM. My phone support eSIM and my previous courier was eSIM. I sent ticket to cs_agent but it alre...
