Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I got a text saying my plan did not renew but there is a renewal with receipt showing up when I log in. Just want to double check that you got the payment.
Hi, I was registering for my account and submitted my payment. It then told me that there was an error with my submission. I left the computer for a bit and the site timed out. I logged back in and it took me to the payment page again. I assumed that...
hello, I am currently experiencing disrupted service and I have been told my payment is not going through. However I signed up for automatic payment and I have also been charged an automatic top up. I can’t find a way to resolve this on my own on t...
Hello, I received a text from Public saying my plan did not renew, but when I check in my account, it appears that Public did accept my payment and that the next renewal date is in September. I have attached a photo. Am I missing something?Thanks,De...
Long time customer here... I just got a text today saying my plan did not renew because payment not received, but payment history shows payment made today with the credit card on file-- there's a receipt for it. What's going on with Public Mobile b...
Hey community,Is there anybody else having any payment issues? I have plenty of funds on my account from payment vouchers, and was issued PM points, but it won't allow a payment to go through. Knock on wood, I still have service. I have opened a tick...
Hello,I'm contacting you on behalf of a customer who would like to transfer three phone lines from Rogers Business to Public Mobile.Could you please confirm the following:Can three Rogers Business phone lines be transferred to Public Mobile?Can the e...
Hi I’ve been trying to get into contact with any agent since yesterday, as i have to reload my phone plan with vouchers that I bought. But no one replies. Please look into it. Thanks
I would like to know: is my Public plan good for The States?Thanks
I have a phone that i only use to unlock the front door in my apartment building that I use rarely. I noticed the last time i was there, the phone wasn't working.Upon investigating, I realized that the payment method had not been updated after losin...
Im trying to disconnect an account im paying for. The phone was stolen and we have no access to the email or the phone to turn off the services. I have the payment information as confirmation but that is all.
Please block voice messages coming from the number # ###-###-####I receive spam voice messages more than 5 times a day, but it seems there is no way to block them. Because of this,I cannot get any work done. Please tell me a solution.Even if I block...
I know it’s coming March 2027, but lately any time my phone jumps to 3G it says I’m not connected to the internet and messages won’t send or calls drop. It so frustrating. This is anywhere in N.S. I can have four bars signal strength 3G and nothing. ...
How do I upgrade to a higher data plan?
How do I get my money back. I order a service and it is not working, I can not arrivage and the price i agreed was different.
Successfuly paid and it said error contact support instead of simply delivering my eSIM so inconvenient and hard to reach support I don’t get the order confirmation system @CS_Agent
I have the following currently. My question is if I change my subscription to a larger GB package, will I lose the 50% discount or will that be applied to the new package I choose and remain for what’s left of the 2 years ?
Is it just me, or does it sound like the whole QR code thing with PM is a myth? I'm trying to setup a new Samsung A37 and these new phones don't let you setup without a SIM (so you can't download the PM app on them), so the only way to get an eSIM on...
How do I add an eSIM to a new iPad?
oraginal subscribtion $18 in canada August 13 change toCanada-US-Mexico 25gb plan
No data today
Hi,I have purchased US data/text for 15 days for $30. Does this add-on start when crossing the border into US?Thanks
I spent the entire day yesterday with no service. I reset my phone multiple times. I tried to contact Public Mobile multiple times and submitted multiple tickets. Each time they sent a text and an email I was unable to view the conversation. I have n...
My credit card was compromised.It was canceled and a new one is being sent to me.Now, suddenly, my phone service has been cut off. I don't know why that would happen.I need phone service for my medical disabilities
Hello, why will my plan increase $5 if I'm not using a 3G network?#30-day 3G Usage Price Increase
Account was deactivated due to my CC was compromised and they shut it down. Received my new card but in the process missed a payment an they automatically shut it down, weird as this is the first time it ever happened. Just trying to log on to enter ...
I’m stuck on the final step of activation. The screen says eSIM not installed even though I’ve already activated my account. I can’t get past this page: https://subscribe.publicmobile.ca/en/activation/final-confirmation . Stuck on step 5 of 6Could y...
I have been a long term PM customer and have successfully ported my land line over to PM in the past without any problems, but I'm having a little anxiety about porting my other line from Fido to PM. I would like to port this line that I own from FID...
