Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How to change my email
My son’s cell service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have backed up and updated my phone and cellular service still not working. Tried resetting network setting and same issue.p...
I cannot port my number from Bell (not pre-paid).. on my mobile device I get: Unable to port number, please us a Canadian number! my number is an 819 number and I already being billed.. I am unable to complete the activation, if I cannot activate, ca...
@ Agent why am I still getting a payment taken out for an account that is supposed to be closed
Hey, I am desperately trying to log into my Public account (created in June 2022).I have the email and password but it says that the credentials are incorrect or unknown. Also sending a password reset email doesn't work (not receiving anything anywhe...
What's the data app usage showing:How does the app show my data usage, does it show remaining data or how much has been used each day?Remaining data :Does this mean that there is only the shown days remaining for the rest of the month or was it indic...
First I can't make a call with google Meet. Is this too much for this network and they don't allow it? Second, I try to make a group text and I can only see the texts that come to me. The group cannot see my texts. That's pretty cheesy if they don't ...
I was told they was stopping all the points I earned and offered me free data as way of saying sorry, then I seen they was offering people a free month of service that wasn't happy, so I'm wondering how I get this free month of service, I have wrote ...
Cannot update payment imformation
Lost my SIM card so bought a new one. I have put it in my phone. I have also logged into my public mobile account and updated the SIM card number. I am still not getting text messages or getting service on my phone. What else do I need to do?
Just switched to Public from another carrier - not sending/receiving texts on Samsung S9 Phone
Hello,my son has a public mobile number.I would like to close a contract for his number
Recently switched to public mobile. iMessage is stuck on activating and isn’t activating.I sent a text to 2 people who have Samsung phones and they haven’t received my text and the text is not failing on my end.Anyone know what to do? Why is SMS such...
My wife had issues with her voicemail submitted a ticket and had no reply. It's unfortunate that Telus who owns Public has no call centre to reach a live agent to resolve issues. We had to switch to Virgin Mobile is is owned by Bell with an excellen...
How does it work if I change my subscription? Will it be effective immediately?
I'm aware that my add-ons such as international minutes and "one-time" gb bonus will be removed when changing to a plan of lower value, but what will happen to promotions? Currently have a "2gb data bonus" with an unlimited cycle which sits unused, b...
I'm in a bit of a catch-22 hereMy mother's a new Public customer but she has been unable to receive text messages since switching over her number from her previous provider last week. I have tried to submit a support ticket for her, but I can't subm...
This doesn't happen all the time, it's very sporadic.Phone is a newer Samsung A14.
Is anyone else having troubles porting their number over? It’s been a week and still no progress. They gave me a number to call that does not work. I can’t afford to pay for two separate carriers. Im sad. Might have to cancel with public. Plus I made...
I can’t log in and want to change my plan. I forget the email and don’t have access to any previous emails
I purchased the $34 ULUS CW Base Plan - 50GB - 5G on 18 Mar 24. Today I got a message that I was at 95% on my data. I checked and see that my plan was changed to the 250MB plan on 17 Apr 24. I did not make this change, as it would make no sense to do...
Hello, I have recently switched from bell to public mobile and have an issue with Apple verifying my number so that I can get texts and calls from my number instead of my gmail. I bought the ESIM from public mobile if that makes any difference. Any i...
I need to access my payment history from more than 12 months ago, how do I do that?
I just looked at the rewards screen in my account and under referral it states you get 5 points maximum. Does that mean you are no longer awarded for referrals over 5 people once you are on the points program?I'm investigating as we are being switch...
So if you do the 90 days @ an average of $19 would you still receive $1.05 points value per month?Wouldn’t it be nice if the 90 day rate averaged $15 a month?
@CS_Agent. I have read that transferring a number from a Kodo prepaid account requires an extra step. Is that the same for a Telus prepaid account? If so, how do I fix the mess I made because I tried to initiate the number transfer when I installed ...
I am travelling in the US and have purchased the talk/text/ roaming add on but am unable to access my data. I am connected to the hotel wifi but am concerned I will be charged roaming charges.
Stop sending me to a bot and give me a person to talk to my text messages aren't working its been more than 4 days.
need to speak to someone regarding a port from speakout to public mobile, I have my Ime# for my account
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