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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

E SIM Fraud

Hi there, Im in desperate need of help with my account, currently under a new account because I can't access my other account. Someone has gotten into my account took my SIM card and phone number and now I can't access it at all.I don't know what to ...

Out of Service Message to incoming callers

Several of our contacts receive Out of Service message when they try to call either me or my husband on our respective PM numbers. This seems to be a common problem with PM. What is the fix?

Resolved! what's the difference between $20 plan and $18 plan?

Trying to activate SIM and Monthly Plan for new subscription

I have.Been faced with a very annoying situation.My mother wants to join, and I have purchased her SIM.. After going through the sign up process, and entering my referral code, attempting to pay for and finalize the transaction has been IMPOSSIBLE! S...

Text message

I have a new phone number using my old phone number’s account, as my old number expired, but text message still sent to my old phone number , where I can switch the text messages to my new phone number?thanks

Resolved! Data Usage time

I am a new subscriber of PM and noted that most of my data usages were shown at mid night when I did not use the network service. Please advise if there is a delay in charging data usage on the Usage History list.Thanks

Sim card number is saying it's invalid help!

My visa was frozen and I resolve it but now I'm trying to pay my account since you cut off my phone. I need a phone. I put in the sim card number as requested but it keeps coming back invalid. I don't have any other sim # so how to I pay my bill to g...

Where is the 5G

Hello I pay for the plan that promises 5G speed and I have best have one maybe two bars of LTE but will drop down too as low as 3G. I don’t understand why the connectivity is so low is this because I have an eSIM would it be better if I bought an act...

What are the options available as Wi-Fi calling is not available for PM customers?

Hi Folks,Shortly be travelling out of country (North America) for couple of months and I'm looking for options as Wi-Fi calling is not available to receive any text messages for OTP's. Pls let me know.Thanksvkale

Resolved! Getting Friend Referral mutual $10.00 credit on sign up

Was referred to Public by a current subscriber who gave me a code from his account that was supposed to give both he and I a $10.00 sign up credit. Sign up initially refused code, then accepted it , but see no evidence of the $10.00 credit in my acc...

unable to log in our accounts

the passwords or e-mails for both my husbands and my accounts for some reason are not being accepted

Getting an esim to start a phone plan

Get an esim

Resolved! Activation Unsuccessful error all of a sudden when trying to use iMessage and FaceTime

I am getting the "Activation Unsuccessful" error all of a sudden when trying to use iMessage and FaceTime on my up to date as possible iPhone 8+I have checked the forum and CHAT GPT for a solution and nothing seems to be working.How do I contact some...

Cannot resubmit payment without changing plan

I received a message that my payment failed for some reason (didn't say why). When I go into the portal to resubmit the payment, it's trying to force me to change my plan. This is unacceptable—I do not want to change my plan, I just want to make my p...

Resolved! Making a payment

How can change my payment method to a debit card in order to activate my account

Resolved! Payment

Hi, I have question. I could activate my account on Sep.24 and this was first payment but there is another charge on Sep.16th, same amount $22 regarding from my master card statement. Could you find out what this for? I remember I created my account...

Cancelling subscription

I subscribed two days ago but my phone couldn’t connect to public Mobil. My credit card was charged and I received no service. After many attempts to connect with zero customer support, I want to cancel subscription and ask for refund. Extremely frus...

Resolved! Transferring files between phones

Screen not working on old phone so took sim card and put in new phone, Is there a way to retrieve files from old phone. Also having problem with data not working and not receiving some text messages

Travel international

will my phone work while travelling to Costa Rica? If so what settings and should I purchase add on?

Phone Number

Can I change my Public Mobile phone number to my number I had with a previous provider?

I'm in the EU and unable to log in to my Public Mobile account.

I'm currently in the EU and unable to log in to my Public Mobile account. When I try to sign in, I receive the following message:“We’ve noticed you have an active Public Mobile service and would like to confirm your full access.”However, I don’t have...

Issues porting number to another provider

I went through the steps to port my number from PM to a new provider. I received a text that my number is not active; however my service doesn’t end until tomorrow and when I call the number it rings. Any ideas? Thanks in advance!

no cell signal

No cell signal at all in Kincardine.

My new plan did not change on my billing cycle last month

I request a change of plan last mont to the new $35 plan with 75 gig of data and it did not change on my cycle and the plan is still active on my profile but nothing has changed even I changed my payment amount to $35 what do I do I really like to ch...

application of reward credit to account, now credit card charged twice for payment

applied $15.00 rewards credit mid-month, now credit card charged twice for $22.00. My account now shows a credit for an amount that exceeds my monthly bill by $13.00?

Resolved! Hacked phone number

My friend’s facebook has been hacked. I got a request from the hacked facebook for my phone number. I sent her my phone number.what to do now?

Resolved! I can't sign in. I'm out of country and they keep sending security code to me cell phone

I can't sign in. I'm out of country and they keep sending security code to me cell phone which I don't have access too

Buying a load in convenient store

Unable to buy a prepaid load in convenient store…

USA AT&T Connection

All of a sudden while in USA I cannot connect to the server?I have tried- turning data on off, airplane mode on off, turn off phone and rebot.Any suggestions

I was just robbed (pickpocket)

Hello, I was robbed today, and I would like my IMEI code & have the device blacklisted please. I would also love to hear what usually goes on in situations from the public mobile side. I have done everything else I can I believe.Would blacklisting th...

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