Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can add-on data be prioritized over plan data?

Hi, I found the community help article that explains that when add-on data is purchased, that plan data gets used first, and when plan data is used up, the add-on data is used. My use case is just the opposite. I want to be able to purchase add-on da...

Re: Rewards page not loading.

@hTideGnow - this link no longer works. I've tried incognito mode, different browsers, clearing cache, not clicking on the pop-up....absolutely NOTHING works! The rewards page just keeps saying "loading...." with nothing happening. How am I supposed...

Sim

I need help unlocking my sim

Account and email help

Hello I just help my friend she forgot her login email but she is currently have the Sim and sim is working in her phone 289 938 99... can you please help her retrieve login thank you

can t access my account

i m trying to make a payment on my account not anew activation

Resolved! unable to receive the code

I haven’t used this SIM card for several months. Today, when I tried to log back into the app, I got stuck at the phone verification step.The verification code is being sent to a phone number that is not the one I’m currently using. I noticed that th...

Phone

every time I am on a phone call it falls away or totally disconnect,what could be the problem?

SIM card not working

My sim card stopped working. When I insert it into my phone, it says that the card cannot be used. I cannot login to the app cause I can’t receive the verification code.

Resolved! service not working

I had upgraded my plan back in May to include data, and have been paying monthly without having any data whatsoevernow i see there's a new system for how to contact an agent, but when i click on the chatbox it says: something went wrong, every time i...

July 2025 Phone bill

Hello Public mobile, I had said I wanted a copy of my July 2025 phone bill, but I received a copy of the July 2026 phone bill instead. Please send me the July 2025 phone bill as soon as possible. Thank you,Corrie Alexander

Resolved! German phone and esim

Hi there, I am trying to purchase an esim card for a Samsung phone.With the IMEI the device is identified as a Galaxy A54 546B DS. According to Samsung the model IS esim capable.Public Mobile says it's not. Anyone knows why and if this can be circumv...

ROAMING

I’m a Canadian and just arrived inthe USA but forgot to purchase roaming. how do I purchase add on Roaming

voice mail

how to set up voice mail

Plan Change?

Why did my plan just jump to $45 a month for unlimited CW talk and text and 1GB of 3G data?Why am I not able to get the back to school savings plans that offer 5GB of data for a fraction of the cost? I am not happy.

New activation — inbound SMS only, no outbound SMS or data, second eSIM also stuck at activating

Hi all, I need a moderator with account access. I have no working service and no route to support, so this forum is the only option I have left.TimelineI activated a new line via eSIM yesterday evening (Canada-US-Mexico plan, BC 778 number).First eSI...

Unable to View Account Details or Change Plan

Hello,I’ve been a Public Mobile customer for many years, and I’m trying to switch to a new plan. However, when I log in, the system keeps asking me to “activate” again, and I’m unable to view any of my account details — including my current plan and ...

cancelation of subscription

How do I cancel my subcription ot public mobile ?

Resolved! activation issue

I made a subscription, and I made error to select esim. I picked up a physical sim at a shop yesterday but when i open the app, it told me my phone is not esim compatible and it don't want to activate even with the physical sim plugged in.Can you hel...

account cancelation

IS THERE ANYBODY TO TALK TO ?

Puk code

For 780xxxxxxxEdit by Dunkman: removed personal information

I need to switch my sim card but my account is still unauthorized

10 months ago i had a charge back on my account so ive been punished by not being able to hqve any sort of online control or viewing of my account online. This means i cant even report a phone or sim stolen whichbhas happened to me 2 weeks ago and iv...

My Account

I need to retrieve my PUK code to open my phone

Payment

I missed a payment and I need to talk to support

Porting + Eversafe

So what exactly is the workaround now for Porting with Eversafe?Account has temporary numberPort in new numberOnce port initiated Eversafe no longer works (since send / receive text can no longer work)

Used my previous number from Public on new 5g phone and trying to get it to work. Help....

transfer

how to transfer esim to new phone don't have old phone

esim

i had old phone it broke so cant see text as well had old email account. How can i get esim for new phone and get old number i hadI was using esim

Transfer eSIM or set up SIM

I need swap SIM . Have new phone where I need to setup mobile network first before all set up. For this I bought new phone number on my current iPhone and eSIM was automatically installed to iPhone and I can’t transfer it to Samsung. Also I bought ph...

Refund

Hello,I cancelled my Public Mobile service today, but I noticed that a payment was still charged to my card today. I would like to request a refund for this charge, as I am no longer a customer.I also no longer have access to my account, so I am unab...

How to get my ESIM from my Sim card?

How to get my ESIM card number from SIM card?

Community

Forum Posts