Community

Please confirm payment processed for my account

I didn't receive my SIM card

it takes 14 days but I still not receive it, anyone can help me to track my package?

Sim

Bought a sim card and paid for it for my wife's phone. Its been more than 10 days? What do I do? Cancel through credit card?

Phone Rings

My phone only rings 3 times. 

Overcharged

Hi, I joined the $20 flash promo Jan 1st and noticed I got billed $56.  Where is my discount?

Sim card

Sim card did not arrive after 6 days

It appears that my phone number may have been fraudulently used

Hello,Recently, I have been receiving calls from unknown people asking if I had called them.This seems to have started in January, and I have received about seven such calls so far.I am concerned that my phone number may be spoofed or used without my...

Unsubscribe from service for 90 days

Heyi juts recieved my sim and activated it. I am leaving for three months to an Asian country. Is it possible to unsubscribe for three months and reactivate it and loose my promotional offer, which is 20 dollars for 24 months 

Messenger or sms chats

How do I obtain a copy of my last month of messages received?

submit ticket fail

failed to submit a ticket. Error message at the top but I cannot find any problem. All fields were filled out correctly.

Forgot the login credentials

I am unable to recollect my email and password used for the current public mobile package , I need help with getting those details as my auto payments details need to be updated and due to which my service has been stopped.

Service not working

My wife has set up an account on an eSIM . She has a number but the service is not working. We can open the account on her app and see the subscription. The service is being used for travel with the Canada US and Mexico plan.

Accounts

Hello, i have 2 accounts. One I’m still being charged for that I don’t use. I can’t get into that account. The other account that I have been using. I can’t get into it either.  How do I fix this? 

Issue with esim access

I have issue with my esim, it didn't work for some reason. And app continue sending verification code to that number. I have access to my email address but it told me that I need verify that phone number, and I can't do it. I don't know hot to re ins...

How to use voice overseas

I need voice service immediately ive been in Phillipines for one day and lost my passport. When I dial any number my phone says im not registered on network. How do I use my 1000 minutes to phone 

Forgot the password and username

Hi there, I lost my credit card and get a new one. I couldn't loggin my account and pay the monthly fee. I forgot my email and password. please help me, thank you 

Can Public Mobile adopt Passkeys and 2fa?

Hey!I was really hoping that a project manager could pick this up, I noticed that for logging into the public mobile app, that the only 2fa option seems to be sms which often isn't very secure.I was hoping that Passkeys and 2fa keys could be added fo...

Didn’t receive my SIM card

I paid $10 for the SIM card, and it’s been 14 days now. I still haven’t received it.….

SIM not received ordered Jan 25

HelloOrdered SIM + plan late Jan 25, 2026. Expected Delivery Feb 3, 2026. Now Feb 9/10, no SIM arrived, no updates.Thanks!!

Can’t switch Accounts

I manage my own phone number and two for my children. Is there not a way to sign out of my main account and sign in into each of theirs every time I go to my account it just auto logged me in to my own account there’s no option to switch accounts

Get my old Cell Number

My old cell # is still unused and I'd like to register it with Public MobileThe last time I used it was on BellIs there a way to get that number on PMSteve

Transferring phone number, text message does not work

I joined Public mobile last month from PC mobile. After purchasing a monthly mobile plan, my data, calls, and text messages were unusable for an extended period. My phone number and data finally started working again last week. However, my text messa...

Plan upgrade

How can I upgrade my plan to work in Norway while I travel there on vacation?

Esim activation and phone unlocke

I have my phone unlocked from previous provider.Unlock code: 9847289289845620I want to release the previous locked network and activate the public mobile esim.

Urgent: SIM Card Delay and Request for Assistance

 Dear Public Mobile Customer Support,I am writing to express my frustration regarding an issue I have encountered with my recent purchase. On Sunday, January 25, I signed up for a plan, but it has now been almost three weeks, and I have yet to receiv...

Payment

I have noticed that my credit card was also charged twice in January and now in February. 

Switch phones

Hi there, How do I switch my account to a different phone

My card removed

Please I want to take my card out , because am no more with you people.