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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Canceling an account immediately after creating it

Can anyone advise how I cancel my account? My daughter created the account and payment was.made. but the eSIM isn't set up and nothing more was.done. all in the past hour. I tried to contact a support person but I don’t know where their messages are...

Response from an agent

How long does it typically take for an agent to answer a private message? Been waiting two days now.

Resolved! Remove 2 factor Auth

I bought a new Sim Card and it is asking for a 2 factor authentication to enter the .... i no longer have the phone that the number was associated with. i bought a new sim card and can not put the sim number in because of the 2 factor auth. how to ge...

Resolved! Need my old number back which is still inactive and with PM

Number transfer or getting the old number with PM Back

Refund

Hi, I just recently switched to another network after purchasing a 4GB DATA, I haven't used it and was wondering if i can get refunded for unused data.

My phone is not connected to the network and my esim is not provisioned

My phone is not connected to the network and my esim is not provisioned. I have an Iphone 12

iMessage and incoming calls are not working

Port number was successful after a second try according to the agent I spoke to, they stopped responding to me but I still have no incoming calls, texts and my iMessage doesn’t work. Yes I restarted my phone and network setting and turned the old sim...

Resolved! data usage

Hello,I have sent several private messages, or at least I thought so relating to the following issue. I have yet to receive a response. I am continually receiving phone notifications that I have used 75% of my data, when I have used it for about 2 ...

upgraded phone to aq7 5g

I have upgraded my phone to 5g on a account of getting an extra $5 extra charge for 30 day 3g usage. Wondering if this 5 dollar extra charge will still be on my next .months bill or will I have to contact someone. All carriers are alike now make you...

Re: Change credit card

Hello. I had a fraud charge so they cancelled my card. One of my phone numbers was cut off so I am assuming payment was due for it. How do I give you a new card?

Service

Activated yesterday but some texts are failing to go through still - I can receive texts but my replies are not being delivered? Why

number transfer

I subscribed to public mobile yesterday. it said it could take up to 5 hours to complete the number transfer. Here I am 19 hours later and still have no service on my phone. can anybody suggest what i should do?

Data add on not applied to my account.

SpoilerSpoiler I purchased data as an add on.it went through the purchase was charged to my card.it showed it actively applied to my card.now this morning it says I’m out of data and doesn’t show the extra data I purchased.I only purchased this a ...

How do I switch plans when I am an existing customer

I see there is a plan available that is about the same as what I am paying now but with more data. I tried to subscribe to this plan but can't do it because it says my email is already attached to an existing customer. It is not clear to me either wh...

How can i activate if i have no sercice

I needed a new sim. I got one but to activate it i have to download the app and log in. It asks for a verifaction code thats sent tyrough SMS but i cant get sms messages because my sim isnt activated

Re: Recent Telus Data Breach

My credit card was compromised and resulted in a fraudulent online transaction. Any online transaction requires a card number, expiry date, security code and billing address - so all that information was collected. The card is now being replaced bu...

Resolved! Cancel service

I want to know how to cancel auto-pay and cancel service

Incoming text limit?

I am on an older plan. It shows a limit of 50 int texts. Strangely all my outgoing texts (Canadian numbers) count towards that limit. What happens if I reach the 50?

Service Cancellation due to closed email and credit card - is it automatic?

Hello,I'm contacting you on behalf of my husband, who has a Public Mobile account.He has lost his SIM card and is unable to sign in because the account requires a verification code that is sent to a Gmail address he can no longer access. We have trie...

How to get a previous phone number back.

I've had my old phone number which is unassigned how do I get this number back?

Data issues

New Samsung 25 ultra barely 1 bar of 5g. My husband is on the same network, has an older Samsung model and is getting full bars, and the phones are sitting next to each other. Did reset network settings, airplane mode, restarted phone, forced 5g pref...

activation and transfer issues

my activation failed in transferring my phone number over from Telus.I tried a couple more times and now I get a message saying my phone number is invalid.I tried the support in the app and it just takes me to a blank screen when entering a ticket.

Move to new iphone

I want to move my PM cellular plan and current phone number from my old iphone 11 to my new iphone. How do I do this?

Closing account

Hey All!How do I close my account ?ThanksW

Resolved! Question on mobile data

Just curious if 8gb of data per month is enough. Generally I will likely only use it to send iMessages potentially check bank balances and maybe scroll the odd time or quickly search a question up on safari. What do you guys think?Cole

Recovering my account to update my email,payment at recover my pin

Hello Public Mobile Support,I need help recovering access to my Public Mobile account.The account was created around 9 years ago, and we no longer have access to the email address that was used during registration. We also do not remember the 4-digit...

Interested in Only 200 GB

Hello are there are any plans where I can only get 200 GB of data, without international minutes or SMS.

Resolved! Phone not connectingto VoLTE

Hello there, I have a Moto G Play 2024 XT2413-2 and recently updated my account to connect to the 4g system. That said, when I checked the phone on the Public Mobile site, it said that the phone would most likely work. When I did some research about...

data issue

my isn’t my data working? i have tried all the trouble shooting and still won’t work?

Resolved! Payement

My account was suspended today because my automatic payment failed. I have been using the same payment method since November 4, 2024, and it has always worked. I tried replacing the card with another card, but the payment still fails. Please check if...

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