FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

DR_PM by • Public Mobile
  • 548 Views
  • 16 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66267 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70385 Views
  • 180 replies
  • 32 Bravos

Ipad

Ipad not working with my SIM card.

Gutblocker by • Great Neighbour / Super Voisin
  • 269 Views
  • 4 replies
  • 1 Bravos

Paying from outside the country

Hello,I'm wanting to purchase an e-sim before I come to canada but I don't have a canadian card. Can I use a Wise card or my Australian card? Or another method of payment such as PayPal?

Courtneyyy by • Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Requesting Full Refund

I'm here writing this instead of submitting a ticket because I have tried several times to submit a ticket and am not able to do so. I initially was attempting to submit a ticket for help about the failed transfer activation but since I can't even do...

YellowBees by • Great Neighbour / Super Voisin
  • 180 Views
  • 2 replies
  • 1 Bravos

Invalid card, redemption points to reactivate?

Basically tittle, My card is being replaced so the card number is invalid at the time of rollover for payment. Are we able to use our points to reactivate our sub with a payment with redemption points or is that only for decreasing our bill?I did red...

Gram83 by • Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 0 Bravos

Re: I cannot call any one receive any calls

I'm having the same problem. Also in Manitoba.  My first phone was Samsung a16 but it turns out the imei was ineligible by the phone was actually an international model. ( i bought it refurbished on bestbuy.ca. turns out they have 3rd party resellers...

Connalramos by • Great Neighbour / Super Voisin
  • 170 Views
  • 4 replies
  • 0 Bravos

Making extra payment

I have a gift card for $20.  Trying to put this $20 payment against my account isn't working.I put in all the CC info but after I put in the $20, the system adds GST and PST, showing $22.40.Is there another way?

Poleman1 by • Good Citizen / Bon Citoyen
  • 214 Views
  • 5 replies
  • 0 Bravos

I cannot call any one receive any calls

I am struggling to resolve this issue. I cannot call any one or receive any calls. I tried restarting the device and followed all steps in the chat. It is useless. Need some help.  

Thannuvelil by • Great Neighbour / Super Voisin
  • 211 Views
  • 5 replies
  • 0 Bravos

Resolved! HELP with restarting activation process

I accidentally began to activate eSIM for the wrong phone, giving the EMEI number for the wrong phone. I have not activated the eSIM on the wrong phone. Can I login with the correct phone and continue the activation process?

YukonOnfoot by • Great Neighbour / Super Voisin
  • 182 Views
  • 2 replies
  • 0 Bravos

Gifting Data

Hello,I was wondering if there currently are any ways to gift data between Public Mobile subscribers ?Thanks

Ferrari by • Great Neighbour / Super Voisin
  • 180 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment and plan info

Hi,My auto payment bounced this month and I was going to make a payment but now I dont see 50% discount on my plan. How do I reinstate my previous plan of 80gb for 25$

Alex161 by • Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos

Resolved! Wrong SIM card sent by public mobile

I ordered a public mobile SIM card and got a Koodo SIM card. Now no one will talk to me about fixing this. I did everything right. Now what.

Shay2026 by • Great Neighbour / Super Voisin
  • 231 Views
  • 4 replies
  • 0 Bravos

Add ons

I purchased the 30 day US add on including 5g of data. I’ve only been here 5 days and it’s showing 3G used. I’m only using phone for about an hour each day, checking emails, texting, checking stores and restaurants etc, no streaming. Google says ligh...

Ausgirl1 by • Good Citizen / Bon Citoyen
  • 263 Views
  • 7 replies
  • 0 Bravos

50% off Subscription expired without any reason

Hello. I did not changed anything (payment method the same), but my service is suspended and when I trying to activate - the system asking to pay full price (without 50% off). Is this a new method to kick subscribers with 50% off?

Daliksma by • Good Citizen / Bon Citoyen
  • 274 Views
  • 6 replies
  • 0 Bravos

Getting charged after portout

Hi i port out my number two months ago got remming balance charges last month and this month you charged me 22.60$ full payment again for what i already switched two providers and still you're charging me ?? 

Ims2112 by • Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

my account SMS

Hello,Your platform is preventing me from submitting a support request due to a mandatory label requirement, yet the system does not clearly indicate which label is appropriate, and the interface is not functioning properly.This is a basic usability ...

GR46 by • Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

Resolved! Help

I can't connect with public mobility to release my phone number to bell mobility. 

SCushner by • Great Neighbour / Super Voisin
  • 178 Views
  • 2 replies
  • 0 Bravos

Billing inquiry

Why did I get billed for 35.03 and 30.51 in the same month of February?

Welter by • Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 0 Bravos

Looking to cancel old PM account

Hello, I am a current PM customer, I also have an old PM account under a different name that I can no longer sign in to due to forgetting my username, password and can't access my old email that the account is listed with. I am looking to cancel the ...

Labels
Top Contributors
View More
Copyright © 2026 Khoros, LLC
Need Help? Let's chat.