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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't Log In and No Esim

On MOnday both myself and my wife signed up and both accounts were working. Yesterday my wife's number stopped working - there is no esim and I cannot get into her account because after the initial login and code it says it will send an eversafe cod...

Lost sim card

Hello hope your doing great!so basically i were in vacation and i lost my device so my sim card also. I really need my number what can i do what are your suggestions? Can i reget the same number and connect it to an esim ?thanks for your reply

Deleted my e-sim and need a new one

I purchased a plan on Nov 14th, but it hasn't worked since then. I've been going around in circles trying to get this resolved. Out of pure frustration, I've deleted my Public Mobile e-sim. I need a new e-sim, but I do not want to purchase a new subs...

611

I forgot my 611 assistant password.can you help?

Want to update my subscription but not able to find it on my account

Hi there,I recently found there is a $29 5G plan with 10GB data in Canada US and Mexico on the website, when I’m trying to update this plan, I found it’s not in my account. Could you help me to update into this plan?thanks.

Why is the customer service so horrible?

I have been a public mobile customer for less than 3 days now and after being a customer for 24 hours I asked them to switch my plan from $36 Canada-Us to $35 Canada-us-mexico and was told that they absolutely can not do that because other people wou...

Resolved! Data and texts in the USA?

Do the Canada,USA and Mexico plans work across the border without purchasing a roaming package or extra charges?

App stuck in activation

It's not a new activation. My line is active and working fine. The app or website during logging in takes me to activation screen and I can't pass that. Tried clearing app cache, reinstalling the app and back to square one. Activation loop. I was ho...

How Can I Cancel My Account Before Activating With Public Mobile?

I was looking into switching to Public Mobile, but I didn't end up going through the Activation process. However, they have already charged me for one month, so I want to cancel immediately before I'm charged again. The issue is that I can't log into...

Transferring Issue getting frustrated

Currently Going day 3 without Service for my daughters phone. Thankfully I used my phone number for security and 2 step authentication or I would not be able access my account. I have been in contact with CS_Agents through private chats, 4 different ...

Cancelling an order

@Members I made an order for a new plan with a physical SIM card yesterday. After checking out it says it will be shipping with Canada post. Seems pretty doubtful I’d get my card until the strike is over. Would just like to cancel and get a refund. H...

Transferring issue

I recently switched from Lucky Mobile to Public Mobile but encountered issues transferring my number (###-###-####). Customer support informed me that the ESN/MEID I provided was incorrect.

IOS phone Number differences

When I look at my Public Mobile profile it shows my current phone number. When I look at the cellular settings on my iPhone it shows a different phone number. Also when I log in to public Mobile its want to send a verification text message to a dif...

Rewards

I signed up my husband but we didn’t get the referral discount t

Nov 22 2024

since iphone 11 IOS 18 update this morning, I cannot call or receive calls

Resolved! Roaming charges

Why does my account have roaming add ons for the US when my terms and conditions state i have 50G of data within Canada and the US?

Bermuda data roaming

Hi,im travelling to Bermuda for a 3 months straight, and would like to stay connected. Which data plans do you offer that will meet this need?

Resolved! Test and transfer phone

Good morning,I was wondering if it was possible to subscribe to Public and test the service before transfering my Bell line. I essentially need one day to make sure I get decent coverage in the country. Thanks, Robert

Can I change my plan to a promotional plan

Do you need to be a new subscriber to the new promotional plan?

Public Mobile just isn’t working

I am unable to send SMS texts. I can receive but cannot respond or send a new one.This has been going on since I switched to Public Mobile about 7 days ago. The porting department says everything is working and I have been on hold with them for 1 hou...

caant remember pin how do I reset

Access to $29 CAN/US/MX 10gB Plan

A Public Mobile ad states this plan is available to existing as well as new subscribers BUT it does not appear when I access the change subscription page [current plan is $34 CAN/US 50gB]. How can I switch one of my two accounts to this new offer?

Getting Forbiden A1 when trying to login to new account

I just created a new account and subscription and pretty sure I did it all correctly. Now when trying to login I am getting “forbidden A1” and nothing else on the screen. My service worked for abit and now cut out and when I called the number it sai...

Need to get in touch with support

I’m locked out of my account. I’ve waited for three hours and I’m still locked out. How can I contact someone? I’ve already created another account just to be able to ask this question.

Resolved! My account is stuck in pre-activation because I accidentally clicked subscribe to new plan

Now after I login, it always wants me to continue the activation, but I just want to cancel out and don't see an option to do that.

Resolved! Sign Up

I am getting an error in sign up for public mobile

Resolved! 5g can-us 50gb 500min LD 36$ plan gone

Hi,Until yesterday above plan was there showing as black Friday plan. So I went ahead and ordered SIM but now that plan is switched to new offer. How to get that plan?Plan summary: 5G, 50 GB data Canada - US, 500min LD few countries like India etc.

Cannot log in to app

I am unable to log in to the app. When I submit the confirmation code sent to my email, I am returned to the log in screen. Please help? I have waited 3 hours since the last attempt, have tried twice at this time, still no result.

Resolved! Change a new subscription to another plan

I'm a new PM customer. I just noticed the Black Friday deals and want to switch to the US-Canada-Mexico 50Gb 5G plan. It shows as $35 when just searching plans BUT when I clicked on 'change subscription' that particular plan doesn't show up. Any sug...

Re: Credit card: We were not able to process your payment

I have tried numerous times to update my credit card info which is all correct and get "Sorry, we're not able to process this request at this time. " I have tried the chatbox and requesting a ticket - doesn't work because I am clicking other with in...

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