Calling

[Salty_Ramrn]

My phone number isn't working, I can receive texts and send them but I can't call anyone or receive calls. Thanks, to anyone who can help or explain.

[slusagm]

@Salty_Ramrn ask PM to help

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[Salty_Ramrn]

i don't have an old number this is my first.

[BKNS27]

@Salty_Ramrn 

Call 1-855-4PUBLIC from another phone and check the status of the account.

If the system can’t locate the number the porting wasn’t complete.

Did you reply to the text from your old carrier with YES confirming you are porting over to PM? You have 90 minutes to reply or porting will not be completed.

If you missed to reply or the status of the account is fine then contact a CS_Agent to find the issue:

https://expert-messaging.publicmobile.ca/guest/pre-chat 

[hTideGnow]

@Salty_Ramrn you will get to keep the phone number.  You use the PM app, login with the same email and password to her the esim

[Salty_Ramrn]

Well I was hoping I could keep this number

[hTideGnow]

hi @Salty_Ramrn 

can you check if your Public Mobile eSIM is enabled and set as Primary?

or since you are using eSIM , you can login PM app and go to Account, Purchase sim card page and choose eSIM to get a new eSIM, it should resolve the problem

[Salty_Ramrn]

Also this isn't a new issue I've just been using Whatsapp for a couple months.

[Salty_Ramrn]

It's  a new account and a brand new account, on a pixel 4. I've also never had a SIM card before (the SIM I have currently is a eSIM), would it matter that it's a parent protected phone?

[hTideGnow]

hi @Salty_Ramrn 

is that a new account?  what phone do you have?

if i it is a new account, make sure you removed the old carrier sim card or remove old sim card.  Then make sure PM sim is enabled, make sure the label is set as Primary

and check any network outage where you are
https://www.telus.com/en/on/outages

Try Reboot your phone and Reset network settings