Community

Re: private message

I have NO idea if I am replying in the right place.  I find the support on Public Mobile extremely confusing!!! And not user friendly. The alternate 236 number shows up on OTHER people's phones when I text them.  I no longer see this 236 number in my...

calls

I cannot receive or call out

Switching plan from $35/month to $23/month

I saw a plan for $23/mth in my profile a couple days ago. I didn't switch it then but I tried to switch it now but it's no longer there. I do see it on the website for new activations. Is it possible for a 10yr old customer to get that plan? I am rea...

Issue with Dual Activation of My Phone Number on FIDO and Public Mobile: Unable to Receive Calls

I switched my carrier from FIDO to Public Mobile, keeping the same phone number. However, after a while, I could make calls, but when others tried to call me, I couldn't answer, and the call would immediately go to voicemail. So, I wasn't able to rec...

Transferring phone number from CT Excel to Public Mobile

Hello,I am a new customer of Public Mobile and I had some issus when transferring my phone number. When they are asking me to choose the old service provider, CT Excel is not on the list. Also, CT Excel doesn't have an account number, which means tha...

Re: Can't receive calls from a Bell Canada landline.

Did you get a solution? I’m also experiencing this now 

Sim card

For sum reason I could not register with an esim card, so I tried my sim card in my phone...didn't work so I ordered a sim card  And paid for it. Now with the mail strike I have not received my sim card soi cannot finalize my sign up with public mobi...

Plan upgrade while activation

I did a mistake while doing my new activation yesterday i updated my plan from $29 to $55 without starting any usage. So I paid 29+tax as well as $55+tax. How can I get refund or credit of $29+tax?

Problems with the SIM number for account set up

Hi, i have a samsung android phone with 20 digit SIM card number, the public mobile account only has 19 digit option, what do I do? I want to use my existing SIM card.

Locked out

I’m locked out of my account and can’t reset my password. Even after waiting the 3 hours it tells you to. I need help

Locked out

Has anyone else had trouble trying to access their account after being locked out. I get to the confirmation code and resetting new  password only to to bring me right back to step 1  and locked out for another hour.. I've been 24 and then some tryin...

Internet data speeds

Hello. I live in Vancouver and ran a Speedtest with low results. The nearest tower is under 3km from my home and I tested outside of my house. What is the average speed I should be obtaining with my PM service? It feels very low like 3G speed when I ...

Was looking for a promo code

I’m trying to sign up to public mobile and the 50% 3minth promo code I had from yesterday isn’t working.  any chance I could get one that works? 

22-digit outbound number being transmitted/displayed. How do I fix it?

I switched to Public Mobile recently from Bell Mobility, and noticed while testing my phone that my caller ID/number shows up as a 22-digit number on other people's phones (including my old landline), even for local calls. Specifically, the last 11 d...

I can`t send any message

I can`t send any message (sms\mms). I`m an iphone user. Already tried restart an imessage function and restart my phone but it didn`t help at all. I can receive a message but can`t send it.

Updating CC..

This post is more of a heads up/FYI for long term customers/users updating their expired CC and also the reason for posting in the Lounge as it seems some posts seem to disappear with no apparent rhyme or reasonable explanation over the last few mont...

Re: charged for service even though i did a port out, need refund

The chat bot links you back to this community, you can’t seem to speak to anyone. 

Please help I lost my number

I have lost my access to my phone number and I am looking for customer service to help me to retrieve my number can you send me a message, I have tried sending several messages I cannot find a phone number for customer service to talk directly to you

Number transfer

I cannot get network connection with PM in Mexico and can therefore not cannot receive the text you are probably sending me to authorize the port out.  Could you authorize the port out through messaging ? or emailing ? 

Can't access my account

I can't access my account. It just cycles back to confirmation of the phone number

Login Hell

Every time I've log in over the past year (ish), I'm told that my saved in google password is incorrect...cross verified as correct with written informationI change my password and save the new one to google and to paperI go to log in again and surpr...

Someone called me from landline got answer that this line is not in service.

Now plan

I upgraded to the $35.00 Black Fridays plan which was suppose to go in effect on my new billing date of Dec 2nd. It didn't. 

Unsuccessful payment

Why do I keep getting payment failures? The website shows "Payment Failed! Please try again or use a different payment method".. But my card is an RBC credit card and I can pay successfully otherwhere else.

Re: To find my Account number

I am looking for my account number  

Can not make or recieve calls 4 weeks now, No CSA dead end multiple requests bug reports ignored)

Also please comment if this has happened to you aswell.Subject: Escalation Request – Ongoing Network Issue and Unhelpful Resolution LinksHello,I am experiencing a persistent network issue that began 4 weeks ago. Despite my efforts to troubleshoot and...