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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Esim qr code never arrived

I purchased esim to setup a new device, i haven't received email with qr code. I did it twice no luck. Any help?@Agent

Samsung A06?

Is the Samsung Galaxy A06 compatible?

Account log in issues

I have an avtive Public mobile number. When I sign into my account it says that I have not completed my activation and wants me to pick a plan. I am looking to get my account number and pin. I was working on transferring my phone out. Can help would ...

Resolved! Offer to switch to Koodo

Received an email today from Public Mobile offering a plan to switch to Koodo postpaid "Get 29 GB for $20/mo" But when I click "switch online today" , that plan is not available. Please advise.

no service for 10 days

Can i switch to better service without my active service ? i will not be able to receive sms or activation text. i gave up on public mobile, i need just to move my phone number toreliable service.

Does Public has anything that I can add on for Euro trip?

Canada/Us/Mexico plan, data in US

Traveled to us, I have Canada/Us/Mexico plan, I was able to used my phone as usual but the data doesn't work. Anyone know why?

I want to pay my account

Resolved! Thank you for bringing back the 200GB plan!

This is what I needed. I upgraded to the 200GB plan. If you guys can, please add a 250GB plan too. I can pay up to $55 for that. All I want is more high speed data. Honestly, I can pay up to $60 for a 300GB plan. Thank you all!

Prepaid card

Iam unable to add my prepaid card

Koodo offer

I received an offer to switch to Koodo’s 25 GB for $5/month. When I went to claim offer, this plan is not listed there. How can I claim this offer?

Switching to Koodoo

I received an email that says I can switch to Koodoo postpaid and get 25GB for $5/mo. Is that the total monthly price or is that in addition to my current public mobile plan?

Resolved! Travelling

I am going to be in Switzerland this summer and want to know if there is a plan that I can have data and call home to Canada?

Resolved! How did my Data in Canada get used up when I bought the $30 2G roaming data for the USA

I had already put this question out there, but I want PUBLIC MOBILE to investigate and figure out how I used 2.13 GB when I purchased USA $30 talk, text and 2 GB roaming.I purchased April 24-May 9th the USA above add-on.I flew back May 10th and short...

Trying to set up a physical sim card on my senior father's artfone.

As title says. The Sim card is installed, but the phone isn't detecting the network. I've tried following the instructions the AI chat bot gives, but it directs me to features not available in the phone. Under "Settings" there is no "Network" option....

Sms not working need porting assistance team contact

I want to port out from Public mobile to another network but I don't have my sms working and need help to contact support to do it from back end. Help!

Cell Data unavailable

Today there was a 3 hour time period where I could not access cell data, and I have 79 gig available! Then, suddenly, it all worked again.I have an iPhone 10r, and am set to LTE. I am in Vernon, BC and there doesn’t appear to have been any outages ...

Koodo offer?

I got an offer from Koodo today. "29GB from $20/mo. with the auto-pay discount — switching online is easy". Found out, it's in reality $29 for 20GB My recent plan is $26 for 20GB I wonder what they smoked today?

Activation problem. App stuck in "APP MAINTENANCE:" screen. Does not process with activation despite

App doesn't proceed with activation despite having QR code after sucessfully registering and paying. I am using pixel 7a on andriod 16 stable.I successfully signed into my account online, where it shows my payment is complete. The only remaining step...

Resolved! Calling Mexico from Mexico

I'm currently in Mexico. I have a Canada/US/Mexico plan. The data is working fine on Telcel, although it is LTE+, not 5G. I'm guessing that's as expected.My problem is calling a Mexican number. The number I want is listed as +52 56 2109 5583. This is...

Can't receive calls

I can't receive or send calls

Will public mobile still charge me if I don't activate my Sim card/plan?

My phone won’t connect to the public mobile network

Resolved! How to call middle east?

Points

How can I earn points with community online

Making payment

I accidentally missed my payment that was due on may 20th 2026. I tried to pay using *611 but I don’t remember my 4 digit code. How can i pay my bill?

Calling part of phone is not working

My standard telephone is not working. I removed the Sim and also reset my phone. Since my initial activation on May 4, 2026, and it has been up and running @ 13:39 I have only been able to make one phone call successfully being on the 4th as well. E...

Double payment taken

My monthly phone payment was taken from my credit card two times on March 30th and April 2 both times for 43.68. Please refund me.

Network Registration Issue After Successful Number Transfer

Hello Public Mobile Support,I successfully transferred my phone number from Virgin Plus to Public Mobile on May 20, 2026.The transfer appeared to complete correctly:my Public Mobile account is active,my phone number appears correctly in the app,usage...

I want to transfer my number to Fido

Hello, I switched to Fido and my number was supposed to be brought over, but it wasn't. I have gone through the steps at Fido to transfer my number over but was supposed to receive a validation text but haven't. I was told by them to reach out to the...

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