Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can i active direct credit to call to Africa
When I put my MEi # to get an E sim it says compatible, now that I hv to activate my plan it says not compatible. Pls let me know wat to do.Secondly I like tocontinue use my current cp#. How to do it.
I upgraded from an iPhone 8 to an iPhone 17 today and transferred my Public Mobile service. Since the transfer, every online game is either extremely laggy or won't load into matches when using cellular data. Games work perfectly on Wi-Fi, and everyt...
Hello,Please I need to change my current plan to a lower plan, specifically, the $25/month effective immediately. I have tried doing this myself, but could not find that option. Please note that this is urgent and extremely important.Regards,
I need my account number
Greetings everyone, I have a problem with my phone, Samsung s20 ultra 5G, I received a message from public mobile notifying me that I will stop receiving the service in March 2027 because the 3G service will be eliminated, I currently have the servic...
I got the a 5G phone but still yet i still have to pay the $5 monthly because my old phone never had 5G and I can't buy the eSim why? here below is what I am getting on my phone check my the network if it's ok, I don't see 5G on the list . Is there s...
I’m retiring soon so I had to change my email address.Now, when use my new email address (this one), it’s as if I’m a new user and it asks me to set up a new subscription.I want to transfer my account. Any suggestions?
I recently transferred to esim on my pixel 7 phone and I cannot receive texts, and make calls. Please help
Why when I login to my Public Mobile account does it ask me to "complete my activation" and select a SIM, etcetera, when I already have an active account for the last several months??I just want to login to my P.M. account and view my activity, see p...
My transfer from fizz to public did not go through can I cancel the port and public can give me new account activation with new number?
Hi CS, I checked my current bill and there is an extra $5 charge for "30-day 3G Usage Price Increase", what is that and why am I being charged for it? Please help!Thanks,kylin
Hello ive been trying to sign into my account and try to do a sim swap cause i had lost my device but everytime i sign in and click on my account it just refreshes the page i tried multiple device and i still cant get in is there a way a public agent...
this is an account for my daughter. How can I combine it back to my own account? Reason I asked is that with Telus, as long as it is a family account, I can control the data, turn it off using Telus site whenever I need. thanks
Good day, I would like to terminate the service so that the payment I made today will be the last. Please assist.Thanks
Hello everyone, can someone advise what to do? I lost my (iPhone SE, bought in 2024) cellphone in a town hours from home, on June 5, and didn’t report it as lost or stolen to Public Mobile because I figured if someone doesn’t know my passcode they ca...
Can someone please assist me? I have bought 2 plans and I cannot get either of them to activate on the phones. At this point I have spent 7 hours trying to make it all work. I do not want to purchase anything else. Now when I log in the system will o...
I am not able to find my account email id. I tried find email id by phone number but I am not receiveing any message in any of my email id
Hello,I have been struggling to set up two different cell phones with Public Mobile all day. I just can’t seem to make it work. I would like to have a refund.
Hi, I don't not finish the activation plan, but i already finished the pre payment plan and i need to cancel it but i can not go forward.
Yesterday I bought a 50 dollar phone card and it was successfully added to my account. But today being my renewal date, the funds are still in the account and my service is suspended
Help with my account and password and Sim card
Hello,I did a number transfer from Fido, everything was successful. I can call out from my phone with no issues, but nobody can call me from a land line, they get "number not in service". Interesting thing is that friends with Rogers cell phones can ...
I have egyptian credit mastercard and i am at winnipeg trying to subscribe to a plan. It refuses the payment and i need to activate the line urgently. I only have my egyption mastercard.
I’ve downloaded my eSIM but I cannot use it - I do get texts from the carrier. But cannot use my number for anything else. My attempts to use a chat doesn’t work - they just say they can’t process my request right niw
I have an Iphone SE which is VoLTE compatible. I also have a 4G plan with PM. Why do I get a text message from PM telling me my phone will not work on the PM network after the 3g network closes down?
