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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cannot change cc info on existing but suspended account

I have had an account for several years. My cc was recently compormised so I have reported it and since recieved a new one in the mail.Today, I logged in after recieveing the required code, I have tried every approach and there is no way for me to ge...

Refund prepayment

Hello, I submiited a request to switch my phone number to another carrier on December 18th, but it wasn't completed until today, December 21st. A payment was taken out of my account on December 19th. How can I ask for a refund?

How can I talk to a real person?

how to switch esim to physical SIM card

Heymy public mobile network has been actived using an esim, I now have a public mobile physical SIM card and I would like to transfer my existing number from esim to the physical sim, could you advice on the correct step to complete process?Thank y...

Bonus gigs

Hey all How do we know when we get bonus gigs I see I got one just don't know why

Resolved! My Wife's Account

I set up my wife's account yesterday...as she was a former Koodo prepaid account user, the system required that I request a "new" phone number to get the account up and then with the aid of a Public Mobile agent request to change her new number back...

Reconnect

I want to get back onto my public mobility account since I left it for a month for long distance data with Telus. How do I get back to you guys? It’s taking a long time for me to do this.

PORTOUTING

I need help to portout from PM to Rogers

is the Carribean considered the usa plan

Bill Credit not getting applied

I've been using points to get bill credits for past 2 months, however, no credit was applied to my bill, even though the redeem details show the $20 credit has been applied. My credit card always charged the full amount without discount.

Canceling my services (bought the plan but didn't activate it)

Hello,I recently purchased a new public mobile plan, but I found out I no longer need it and haven't activated my SIM card yet. Is it possible to cancel my account and get a refund?

New phone

What do I need to do to transfer my old phone to my new phone

Resolved! new service

my new service does not working alldata works and calling works but my friends cannot reach me, it goes to voicemail

Changed phone number

When I joined public mobile, my phone number was changed without me requesting that!

I have lost access to my account

Lost access to my account, EVERSAFE brings me to the same account, though I have two numbers and two accounts

not letting me add my address

I do understand that the address is not need but I am new in Canada and address from a phone bill will help me greatly but I tried adding it and it wont let me change it. is there a sample of the address that would be accepted by the system?

Error Msg: Sorry, the SIM you entered is not valid.

Sim card says Public Mobile right on it with the number. What!!!?

USA roaming talk and text

Paid $40 for USA roaming talk and text and is not working

Esim add on

I am anpublic mobile customer. My present phone has a physical Sim. I am getting a phone that is an esim only. Do I have to buy an esim feom public mobile or is it free?

International device and network

Hello,I am using an international flagship phone (Honor Magic 6 Pro) and I have two questions about your network:Does your network allow full 5G access for phones that were not purchased from an official store or retailer in Canada?Do you limit data ...

Resolved! Data in the US

I paid for the $30 for 15 days of unlimited talk text in the US calling and five gigs of data. I did that on Thursday, December 18. It has not kicked in. How do I get it to work it shows up as an add-on on my account, but it is not working. I’m basic...

Broken phone with eSim unable to view text to broken phone

Public Mobile isnt user friendly. Why is it that support cannot activate a physical sim to replace the esim on a broken phone? I need a code texted to the broken phone to access my account to swap to a physical sim so I can use the service. There is ...

Resolved! New sub - unable to send calls to PM sim

Hi all, at a bit of a loss before I cancel my sub. Wondering if anyone else had an issue similar to me and might have an idea on fixing my issue.Background: Bell customer, got a Public Mobile 5G plan in late Nov but was unable to activate it immediat...

Payment

I try all my credit cards but the system doesn’t accept any of those. I tried different days but no luck.any one knows why?

Unsubscribing

I unsubscribed because I changed providers, and all of a sudden I could not log back into my account. How do I know that my account is fully closed and I will not be charged going forward?

Resolved! e-SIM Questions

Hi,I have the iPhone 15 Plus phone. I am in the middle of a subscription (35 $ Basic) and it will be renewed automatically on 4Jan2025. I have two add-ons – Canada Wide 500 minutes and India-Pakistan 750 minutes. Both have several minutes still unuse...

What’s going on Public Mobile

Hi, I am not a public mobile user. My bank card has been charged three times past moths. Connect me with an agent please

Unable to make a phone call & voicemail in USA

Hi there,I think My phone plan including unlimited phone call and text for us/can/mexico. Last month I travel to California and try to make a phone call and voicemail, the phone call just can't connect itBut when I back to BC I can call my friend Cal...

payment

How to pay for my plan

Face ID doesn’t work and asked to try later

My Face ID doesn’t work and asked to try later but it has do and still doesn’t work with no option to manually sign in

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