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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activation

Very frustrated. I have set up two other accounts successfully a year ago for my kids and now I’m trying to setup 4 more with new SIM cards mailed to me. All get the same error. “SIM card not valid”. Can’t seem to get any help and don’t know what the...

Resolved! Plan not giving me promotion back

Hi,I am a current subscriber with account number is ############. I have a promo 50% off for 24 months (Promo cycle 3/24), but because a payment failed to go through when I try to "Subscribe Now With Current Plan" and next page shows the total to pay...

Phone issues - joined ysterday, i can dial out but cant receive text or incoming calls

I just joined yesterday and thought everthing was aok, but cant received texts or incoming phone calls??? Can you email me back with a solution? xxxxxxxxx@xxxxxxxxxxx i tried to log in, and system is asking for verifcation DaveS99

Invalid sim

I received my new public sim but during activation when asked to enter my 19 digit sim it says invalid sim. Do i need to order a new sim?

Motorola Signature

Will Motorola Signature works if I buy it in India

Resolved! Cannot activate as seniors phone cannot load the app.

Created a new account for my sister, paid account and for a sim card. Received and installed the sim card but didn't know it had to have app loaded to activate! We had the phone on Bell but want to move her to Public. The phone is very basic and n...

Phone in SOS

my phone has switched to SOS. I have restarted it and no change

5G/4G not working on POCO X8 Pro Max

I bought a 100GB 5G subscription (Esim) from public mobile. 5G/4G doesn't seem to work. It shows 5G on the status bar but nothing works. Calls and SMS seem to work though. I also used fizz before using public mobile, and with fizz 5g was working and ...

Issues with changing my subscription

CS_AgentI’m trying to change my subscription to the one I was using before, because right now I have the Canada US Mexico one, but I don’t need it anymore. When I’m trying to switch back to the old one it doesn’t appear as an option at all. The only ...

Transfer # not going through

I am trying to transfer my number from koodo to public and I got the text requesting the transfer and replied to it. Which prompted Koodo to send me a confirmation that I was cancelling. When I go to activate my account on the public mobile app, it g...

activating an active account ?

I have been a customer for 3 months, when I logged in to my account, the system is prompting me to choose a new plan & activate a sim #. However, my sim # is already currently active but it appears that Public mobile no longer offers my existing pla...

Credit card number

I have lost my credit card with which I pay you. My new one comes in 10 days. How do I get the new number to you?

Porting a number to another provider

I have been trying to have my number ported to Bell Canada and even though I have received the text message requesting the authorization and have done so, it doesn't seem to be going through

Phone out calls

I’m not able to dial out on my phone

Hot spot

Is there a limitation for hotspot?

Port my phone number to another provider

Hello everyone, I have a bit of a situation here, and not sure what to do about it.I have moved back to Spain, and I have a public mobile account. Yesterday, before taking my flight, I made a change to another provider to be able to receive text mess...

Resolved! Change my number I’ve had for years

I’ve had same number for years on this smart phone - I keep getting scam calls and messages 1 year already! How can I change number and how do my contacts know new number - can I use some method ?

How do I find my public mobile account number

How do I find my account number

long distance add on

I received notification that I had no more minutes left in my long distance add-on and I was cut off during a local call. I was unaware that I had such a thing. The person I was talking to called me back after the disconnect and we were able to cont...

Roaming U.S not working

My mother and sister are in the U.S and their roaming is not working. No calls or data. My mother has the add on for talk and my sister has a plan that includes U.S roaming talk and data. Neither one can make a call. Have tried all the standard troub...

Why can’t I make a phone call

It says my minutes are used up but according to my information it’s not

Resolved! Put money on my account

how do I put money on my account as a credit? thank you

Promo 50% off for 24 months not in Cart after updating Credit Card

Hi, my services are on hold because on the due date my credit card was locked. I resolved the issue and updated the payment method in my account. Now I go to Pay Now and Resume Services and my promo of 50% off is not applied in cart. I'm being charge...

Resolved! change plan

My niece has a 50% off to her plan, how can I get the same plan? I think she is paying less and have more data than what I hvave

data

how much does data cost once I've used up my quota?

Resolved! Will long distance minutes from add-ons expire with the period of the subscription plan?

I am looking into buying a one of the Canada Long Distance add-ons. I would like to confirm that the remaining minutes will not expire at the end of each subscription cycle. Thanks!

Renewal issue

Hi, I joined in with the promo in January for $20 a month for 60gb etc. It usually auto renews and I have activated my account but just now it didnt autorenew and is asking to renew it and to pay $40 a month. Is there a fix?

referral code and credit

I activated my account with a referral code sent from my friend. It was not applied to either account. How can we get the 10$ credit?

Want cheaper plan

hello looking to downgrade my plan to $22/month but it wont allow me. Pls help.

E-SIM and PHYSICAL SIM WON'T WORK.

Transferred my cell phone plan from Bell to Public Mobile via e-sim and it did not work. Suggested by technician to buy a physical SIM card, installed it, rebooted my iPhone, and it still does not work. No cell service. I have a ticket with support...

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