Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why did I get billed for 35.03 and 30.51 in the same month of February?
removed duplciate thread
duplicate thread
I have updated my credit card details, but Public Mobile will not complete my payment, after two days of trying.
Can you email me the invoice/receipt for Jan, Feb, Mar, 2026?Please include my phone number (xxxxxxxxxxxxx) and account number.email: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hello, I am a current PM customer, I also have an old PM account under a different name that I can no longer sign in to due to forgetting my username, password and can't access my old email that the account is listed with. I am looking to cancel the ...
my phone disconnected , can you give me same number for subscription?
Hello,I just purchased an international call add on for $15 but it turns out I am not able to make a call outside of my home country. Would it be possible to get a full refund or a bill credit as I am unable to use my add-on at all?Kind regards
Good morning, I have a zte723 with roger so I would like to know how I can activate my sim card and port my number to Public phone to the same zte I have.
Since about 5am this morning I've lost my network service. It says I'm connected to Public 5g but there is an ! in the signal strength icon. I've tried restarting and still nothing. The telus down detector says there are no issues in my area.
I am unable to reach a 888 number in Quebec
I’m running low on data on my current subscription and there is no listing of options to change subscription
Hello,I have had no service for over 3 days and this issue is still not resolved despite multiple attempts.My situation:eSIM has been reinstalled several times (including re-purchase)IMEI is clean and fully validiPhone shows “Network unavailable – Pu...
When I first joined Public Mobile, it gave me a new phone number. I transferred my phone number from Rogers a day later. My account is now under this phone number.When I log into my account, though, its sends the verification code to that first phone...
I redeemed 10 points for 10 GB of data. I have received an email to confirm the redemption. The email stated that this add-on will be applied to my account within 24 hours. It has been more than 48 hours and the data is still not showing up in my acc...
New Public Mobile customer. I am unable to receive text messages from some of my contacts. I can receive texts from Android users it seems, but not able to receive text from a couple of friends(they both use Apple Iphone). Why then do some texts com...
When our bill was paid on April 21st we suddenly found we have an account with no data --we have always had data and cannot find a way to get back the old account --any idea what we can do ?
Yeah this is all so unfortunate. I've been with this carrier for 3 years, but now I have to go through the annoying process of switching: Not because the service isn't working, but because there's clearly an issue with adding a new card to the accoun...
How do I cancel my subscription?
Every time I call out I get a message I have no more minutes yet plan is Canada wide unlimited calling why is this?
What do I do to cancel my service
###-###-#### and ###-###-#### , but i cant access my ID and password for Public Mobile
I was on my shift yesterday morning then when i got on the road back home my data just exploded like it went from 25% used to 100% i was just scrolling down to refresh the page and every time it went up. I wasn’t loading nothing just listening to mus...
ZTE Cymbal 2 IMEI apparently supports VOLTE as per Public Mobile's link. However, no calls can be made or received. Very unfortunate as this phone was specifically set up for seniors for easy of use (flip phone) and accessibility, as their prior phon...
I can not send or receive phone calls.I have rebooted my phone, and even did a pull power down/turned on again.Also removed my SIM and cleaned contacts with iso-propyl and replaced. Plus did reboot after.Mobile Network State is: Disconnected.Service...
My data renewed on April 18 and its not working saying I have used 60 gb there is no way
Outgoing calls stopped working since few days. Plan is uptodate.Incoming call is working. SMS incoming/ outgoing is working.
Hello I was talking to xxxxxxxxxxxx earlier and had to wait to reconnect as I had locked my access due to my problems signing in. I am new online, and connected, I think…so I need lots of help.I deleted my eSIM by mistake and had to buy a new SIM ca...
I can’t log into my account. My email address has changed and can’t access. I have even tried changing my password, but still not successful. I need to update my credit card as it expires at the end of this month. Can you help me access my account p...
