Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I have a Quebec number from Rogers. I do live in BC now. Can I transfer that number to Public mobile? What's the process? Thanks
I have been having trouble with calls being dropped or the person I'm calling can't hear me (I can hear them fine) and/or they get a static like sound. I have a new phone Samsung S24FE. This has happened with both local and US calls and when I'm walk...
I'm having an issue with receiving or making calls with my phone. I can text and receive texts. When I try to call someone, my phone shows it's calling but the person does not receive the call and my phone says can't connect. Same thing the other way...
When I go into her account I can sign it but keeps sending coeds I put them in and we just keep doing this cycle. would like to get her plan back up
Have tried to transfer phone number to public mobile but it is not working.
I've suddenly lost wifi connection on my phone. I get asked for sign in information, instead of the usual password. Anyone else have recent changes ?
It's my primary contact and I am not able to call or receive call. Not expecting this kind of service could you please look into this priority?
Hello, I've contacted support a few times over the past couple of months about this issue but it doesn't seem to resolve after following the steps, I've been pretty busy so following up hasn't been a priority unfortunately but the issue is persistent...
My apologies, I've tried finding the answer here but am not getting exactly what I want. I have downloaded the Move to iOS app on my LG. At the Allow App Location Permissions page, it sends me to Settings (I allow) and then it sends me back to the Al...
I said Yes to a promo code on April 28th but don’t see it reflected on my new bill from May? How I can contact Public Mobile about this issue?
Hi it's been a while, chatbot as always not helpful and it also doesn't let recognize that I am logged in. Anyways Just wondering the current process for sim changes for lost sims,Wife is comings back in a week traveling in Europe landing in Vancouv...
Hi,I received a promo offer via text which I accepted due to special circumstances. The new plan was to take effect at the end of this month (May). My circumstances have now changed and I no longer wish to switch to the promo offer. How can I now dec...
How do I get my cell phone coverage when traveling in Europe
I have an account. Got a new phone that needs an eSIM. PM FAQ’s are not helpful. Everything shown is about starting a new subscription. Online tips say go into your app, go to “account” and order an eSIM. Only gives me the option to buy a physic...
I purchased us add on for my trip to us however data and text work but talk did not. Please explain
Switched to PM just under a month ago. Now both my wife's phone and mine have no reception, we can't make calls, take calls, or send/receive texts.I've tried restarting my phone, turning on and off my e sim, airplane mode. Any other suggestions?
My friend only has 1 subscription option 30$ at 4G, but I have 4 options from 19$ to 30$ monthly.Why isn't she offered the same plans as me? Thanks
Hi all,any idea when is the next 29$ promotion coming ?I want to port/bring another line to my account.Thanks
The login asks for a 6 digit number but I never receive it. I have seen other users say that there is an option to get the digits via email, but I do not have that option. What am I supposed to do?
I am setting up a new account to port over a phone from Bell. And when I tried to select a subscription it asked me to login agai and then continually comes up with a error while trying to resume completion of
So I accidentally messed up the automatic payments and lost the phone number I used to use with public mobile. I can see when I call the number it is not in service so it doesnt seem like anyones using it. Is it possible to reopen my account and choo...
When my friend that recently joined PM tried to access voicemail, it didn't work, whether by tapping voicemail notification, holding the 1 key down, or anything else. It says she needs to add a number. How do we resolve this?
When a friend that I helped join PM signed up using an RBC debit Visa card, it worked fine. But when it tried to renew for the 2nd month with the same card, it wouldn't work even though the account had sufficient funds. Why?Also, because the renewal ...
why am I having a lot of dropped call
It is very difficult to get in touch with Public Mobile. I just wanted to remove my credit card and get my refund. As I join Public Mobile on May 21, 2025 in the afternoon BUT cancelled my service in the evening and was charged for $26???
My wife and I both have accounts with PM and wondering if it is possible to only receive one invoice rather that each of us receiving one?
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