Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It’s been almost 8 hours and transfer appears to be still in progress. My data and messaging aren’t working and I am leaving the country tonight. Really need my phone operational
Hi. Need to change to a lower subscriptions , the only one shown that no fit my budget. I am over 10 years of public mobile customer. I chose this company running from gready provider. Next month i ll move to a competitive ones if I can't see all 4g ...
going in limbo, tried to reactivate paid double. Need help!!!
Hi, I posted this in reply to an older existing post, (VoLTE compatible phone. - Community) but realize now it's probably best to just start a new thread. My phone is the exact same model as the one referenced by @Caseydog1, as mentioned in that olde...
Just to upgrade my Credit Card expiry date i have been spending so many hours, is there any way to update this simple thing
I’ve been locked out of the email I used to create my account and my phone broke. I bought a new phone and downloaded the app so I could install my esim but it wants to send a code to my number which I can’t get cause my phone is broken. How can I so...
How do I turn on Wi-Fi calling?
I inquired into a 30 day USA add on. I was immediately charged. I didn't want to start it now. extremely month.Please cancel and remit the charge.
On July 28/26 Public Mobile sent me a message indicating I was 75% of my data usage. On July 28/26 I received another message indicating my Data usage was at 95%. My plan allows for 3GB Data.Aug. 6/26 I undertook a review of my data usage from the on...
Updated my credit card at 5am, public mobile tells me my service is cut off at noon.Trying to apply payment but seems impossible.Tried chatbot but went around in a loop.Any ideas?
I don't understand i did not get a email whit a QR code.
my eSIM is not working and because of which I can’t login to public mobile app or website to change it . Stuck in a loop and need help.
I noticed on my visa the regular bill payment but two weeks later a charge of 18 dollars and change .Will that be deducted from my next payment?Ann
Am currently travelling Germany, France, Switzerland, and Austria and am using an esim for data. My family and I are texting each other with no issues, Three of us have data and texting works and the fourth (my daughter) has no data but her texting ...
Hey guys, I’ve seen a lot of messages when I log into the Public Mobile app asking me to switch over to Telus or Kudo prepaid and or postpaid plans. Why are they doing this? I know they’re all alone by Telus is Public going away and if you do Switch ...
Hello there, thanks for your help in advance.I am not able to update my card to a CIBC debit card for recurring payments.What could be the reason? Thanks a lot!Kind regards,Stan Chekmarov
I need a puk code for my phone, phone number ending in 6759.
I am writing in behalf of my father who is seriously ill and getting more difficult. He signed up for chatr almost a week ago and still cannot get the number transfered over. It appears his number has indeed been transfered but his physical sim on hi...
Hi there,I received the sms about old number port-out from Bell to public mobile. I replied 'yes' but nothing happaned. and now my number is not working, cant make call or receive sms. Could you please call me and help to fix it, thank you so much. R...
Hi team , I'm unable to reading two payment vouchers that I purchased on July 27th from a gas station.I have the receipts and the pin with me. However I checked online as well as by calling 611, it says they both are invalid. Please advise.
How do I activate my sim card when all I have is a TCL flip phone?Had I known ahead of time that I needed a smartphone before I bought my sim card and registered and paid for my monthly subscription, I would have never done so. Now I have a monthly...
I received the message type yes. I did so in the time allowed. Nothing happened. Later received message to type 1 because the didn't receive confirmation. Done Nothing happened.
How do I go about paying for my monthly subscription?
I downloaded a esim afther my Sim stop none are working
Hi I just purchased an eSIM to go on a new phone but I hit for this device not new device by accident. I did not receive an email with a QR code. Can I get a credit for the eSIM please as I need to purchase it under my sons account to hopefully tran...
i have been here for a while but no sms received or sent and no data
I'm on an old flip phone and my eyes aren't all that good any more. I'm 72. I can't be entering a password every time I want to check my voicemail. I don't mean I don't want to, I mean I can't. I don't text, texting is impossible on these old phones....
Me and two others in the same household all are not getting a cellular signal in and around our home, if we drive 5-10 minutes away from our home area we get excellent signal strength. When we have no signal, it just says SOS. Please help
hello I have been a customer for a few days. I receive calls on my phone but no sms and no 5G data … plz help me … i can’t leave the house without a phone
I cant get any data service at all. Rebooted. Reaer my phone tries everything
