Community

Subscription change

Changed my sub to the 10 extra gigs of data for 2 years. DID NOT/HAVE NOT RECEIVED THE GIGS. SENT IN A TICKET/COMPLAINT. NO RESPONSE. CANT RETURN TO MY OLD SUBSCRIPTION. Updated by Softech : Inappropriate comment removed as per Community Guidelines 

Terrible service with T&T

This weekend I’ve crossed the border to visit my family in Seattle, but I noticed despite the strong signal , service was terrible, I lost a lot calls from my family and the internet service wasn’t working properly. I’m being happy all this years cro...

Haven't received any activation email or esim. Money has been withdrawn from my bank account.

Question about international roaming

Hi, I have a question about international roaming. I’m currently in India and do not want to be charged for roaming. I have turned off the cellular line in my phone settings. Is that all I need to do to avoid any charges?

Bad internet connection in Toronto : Jun-Jul 2026

Anyone else having these issues?My internet access for the past month has been horrible, continually cutting out and giving me "time out" or "internet not available" messages.  The chat bot is utterly useless, advising me to make sure I have data and...

I have no SMS ability after switching to public mobile

Help!!

Incorrect Data usage

I have been showing 15.12 GB of data usage within 5 days of renewal but Usage history does not show that. why is that? 

Test: Used 100% of data?

My plan is 8GB of data.  I have an iPhone 17.  I also enrolled in the 10GB free promotion and was approved for it - so, I have 18 GB of data per month.  This morning, I received a text from Public Mobile saying that I had used up 100% of my data.  An...

add ons

Bad luck with sims and Esims

I’ve gotten an eSIM through public mobile about a year ago no issues with it until the last 6 months my phone started to act up. Had to get the battery replaced twice and the third time this week the battery completely swelled up pushed out the back ...

Lost phone

I lost my phone and can't chage the sim card because it's asking for two factor id to acces to that part of the app?

How do you fix this error when activating eSIM

SUBSCRIPTION NOT ACTIVATEDSomething didn't go right while activating your subscription. Click below to contact a customer support agent.

Reactivate sim card

Can I reactivate an old sim card?

Re: Suddenly getting slow service in my area

I've been having signal issues for the past month so it's not related to the wild fires. I'm just outside of Haliburton, Ontario and while I have never had full bars (usually only two) at my home, I always get full bars in the town of Haliburton. Sin...

payment

we have 2 phone numbers using the same account. how do we make a payment on the 2nd phone number using the same credit card? 

Re: Block internet

I'm having the exact same issue. Updated my payment card this morning as well, and now I've got no internet access at all. Checked the router, tried restarting it, everything looks fine on my end, so it seems like it might be something on their end r...

Issue with eSIM

I already paid for Public Mobile service. The eSIM was activated on the wrong phone, and I need it reset or moved to my Samsung phone. The app is also saying it’s not available in my region. Please help me reissue the eSIM or switch my account to a p...

Block internet

Had to update payment card this morning. No Internet access now. What is wrong?

ACTIVATION ERROR -UNABLE TO PORT IN

Hi. I have gone though this issue a few months ago but I gave up on it. I keep getting the emails with offers for me to bring my services BACK to Public Mobile. Unfortunately the technical issues surrounding that was unbelievable. It’s the same stuff...

Esim on a broken phone to sim

I broke my old phone and now need to move my esim to a sim on my new phone with out access to my old phone 

SMS not working. NO OTP

I am using a Canadian iPhone X.I have NOT been able to send or receive SMS text messages.I have NOT been able to receive incoming calls.When someone calls my Public Mobile number, they hear one of the following messages:"HB1, your call cannot be comp...

Number transfer

It's been 48 hours since I requested a number transfer from Virgin to PM, nothing yet, it said it could take up to 5 hours, what's happening?@members 

Re: Payment failed

What do I do to use a new issued card from my banking institution, I’ve entered all the info on card, the you ask for postal code?? Why is this required and received notice card failed?