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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

couldn't activate esim and it said contact the agent assistance

Just subscribed my phone number today and I couldn't activate my esim through the QR code sent to my email.What should I do? Please advise

Flash sale wrong code

Hello,Today when I subscribed for 24 month flash sale deal online, I mistakenly selected the wrong code. Instead of getting 50% off, I only have $5 off per month.Could you please help correct it for me?Thanks,

I was fizz user but account number is incorrect

Hi, I received a notice that account number is incorrect and I am unable to create a ticket. So what can I do now?

Charged twice $20 for the signing up Today. Also Text/SMS and recieving calls is not working

Charged twice for the $20 a month 60gb Canada-US unlimited text/call phone plan. It now sells my phone plan is $40 a month plus tax, for the next billing month of February. Also, my text/sms and receiving calls are not working after transferring my ...

trouble porting number from freedom mobile to public mobile

i just activated public mobile accounti have trouble porting my freedom mobile number to PMplease help

@CS_Agent

@CS_Agent I switched from Fido to Public Mobile. Everything is fine, I can use the traffic but not the texts and calls. , nor can I receive a transfer confirmation from Fido, this has been going on for two days now and no one has been able to help me...

Transfer problem

Hi,therei can call but I can’t receive a call after I ported from Fido to public mobile, any body can help me? Thanks

Failed eSIM activation

Hi everyone,I bought a PM eSIM plan today and I'm still stuck on Step 6 in the app where it tries to activate the eSIM. Every time I try, the screen after 30 seconds shows me that the subscription could not be activated.There is no eSIM installed on ...

Unable to text or received texts since I've ported from Fido

Hi guys,I posted yesterday from Fido, I used an esim to activate my account, everything went well until I notice I wasnt able to text. I'm on Galaxy S25 Ultra and use Google message, RCS isn't working and even if I turn it off. It's not working. I've...

Referral code

One more thing, during the activation, I missed the field to enter my wife’s referral code due to a page loading error. Could you please manually add the referral code xxxxxxxxxx to my count? Thank you very much.

Payment method for bill

hello, can we pay the bill by entering our credit card info every month by ourself, or we have to have the pre-authorized credit card info with them? Thank you!

Jan 25 Activation - No Outbound Calls/Texts

Hello Community,Ported in a number today and having some issues. Cannot make outbound calls or texts, but I can receive calls, texts, and data is working.Does anyone know of a resolution?Thank you!

Porting number issue

Bell confirmed they approved a port with the wrong account number, which put the line in a partial port state.The number no longer receives SMS.This requires an LNP manual escalation / port correction, not a standard port retry.I understand Public do...

Activation Issue

I recently ported my number from Fizz to Public Mobile, but the activation is failing. I am seeing an “activation failed” message, and the eSIM cannot be installed on my device.I have sent multiple private messages to CS_Agent regarding this issue bu...

No data

Ported over from Freedom. Calls working but text and data not working. Suggestions on how to fix?

Can’t see phone number show up for my PM eSIM card

Hi, I already replied yes to my Virgin Plus message and got the new eSIM card installed from PM. However, my phone number still associated with Virgin plus and there is no Phone number under the PM eSIM card. Could you please help with this issue? th...

eSIM duplication refund

i ordered an eSIM with my original subscription set up and was having trouble. It appears in my phone settings but when I turn it on and switch off TELUS, I still can't call out. So I ordered a SECOND eSIM on your App for $5 and it did the same thi...

No service for almost 2 days, no response from Cs agents

I am a new subscriber. No text or calls since 2 days. Is this normal? Thinking of cancelling my service. Completely fed up.

Service not activated

Hi, I ported my number to Public. The eSIM is installed but when I try to make a call the error I get is “7B1 service is not activated. Please help.

Website Suck at Lets Complete Activation

Hi, I've been trying all day to talk to some one on chat and not being able to connect. My website and app when I login goes straight to "Lets Complete Activation Page". I don't want to activate a phone I just want to update my payment info. I've cle...

fizz to pm account number add 0000 to the end?

i heard when you port from fizz you need to add 0000 not in front but in the back of your fizz account number, make it like 123456780000. anyone succeed doing that?

Rcs

Why can't I text RCS?

Subscription pricing

there is a flash sale listed on the website for $20/month for 60GB, but when you press on the offer it turns into $40/month for 60GB. What is the right price??

fizz to PM problem

porting from fizz to PM and encountered this incorrect account number issue like everyone else. now only outgoing call works. no incoming call no text. submitted a ticket but no response yet. please can anyone pm me the asistance team number? thank y...

incorrect account number to PM

I just transferred from fizz to public mobile, but I received a message saying that the account number is incorrect and someone will contact me, but I still haven’t get the call. So I don’t know if the number transfer successfully or not. Anyone can ...

Resolved! Incorrect account number

I just transferred from fizz to public mobile, but I received a message saying that the account number is incorrect and someone will contact me, but I still haven’t get the call. So I don’t know if the number transfer successfully or not. Anyone can ...

Question about Flash Sale (Jan 24-26) and shipping time

Hi everyone,I would like to confirm a detail regarding the Flash Sale (Jan 24-26).If I purchase plan today and purchase a physical SIM card online today (Jan 25), I will likely receive it after the sale ends on Jan 26.Will I still be eligible for the...

SMS text not work

Transferred from Fizz to PM. Data and phone calling/answering are all ok. But regular SMS(iMessage works) not working

Stuck at Login Screen on the APP on S 23 samsung phone

Hello all, I'm helping my dad transfer his phone (S 23) over to Public mobile. Created an account, opt with ESim and completed payment details to proceed to the App. I input my dad's login credentials on his phone then there is the 4 dots loading pro...

PM Authorization text to port out - Trying to reply YES but it says Message not delivered

Help, I got the authorization text from Public Mobile to transfer phone number, but when I try to reply to it saying "Yes" - it says Not delivered. I only have 90 minutes to reply.Help...

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