Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an activation that keeps referring to esim without the option to select physical sim, I have been going in circles for that past 8 hours, support agent has not helped
Just ported over from bell this morning. Using iPhone 13, calls are fine Texts are not coming in. Seem to be sending with bell SIM card still inserted. Help
So when I go to register and pick a plan the info"i" button says have it delivered or choose to pick it up in store. However, there's no way to pick the sim and choose to pickup in store, so you can't benefit from the free sim. Am I missing somethi...
I will like to close my account
I've been trying to make a call to New Zealand. It's something I've done many times before. It sounds like they pick up and then hang up. They say they get 2 rings and then it stops. I've confirmed I have minutes available and New Zealand falls under...
Hi, I am super frustrated! I ported my number over yesterday and noticed today that I cannot send or receive text messages. My Imessage and Facetime are always saying "An error occurred during activation" on the phone number and it wont activate. I h...
I messaged CS_Agent about a day ago and they haven’t responded yet. Are they off on the weekends?
Was able to get phone calls receiving and making, as well as data working after resetting the network in settings and restarting the phone. But SMS still does not work, I cannot send or receive, it says it was sent but no one gets anything and I cann...
How do you get the free SIM card when you subscribe for a new customer.
Hello,I ported to Public Mobile on April 6, 2024 at 1206 am. It is now April 7, 2024 at 110 pm and I still cannot receive calls or text messages. I can make calls. Does anyone know why the port is taking so long? I sent a message to CS_Agent but no r...
I have a Motorola One 5G Ace phone. Before ordering (& paying for) an eSIM, I checked that my phone's IMEI code was valid. It was, so I proceeded to submit payment and proceeded to use the QR to download the app to my phone. When I attempted to activ...
My service cut out because my credit card expired and then i went on this site to try and change the credit card on file and my account seems to have disappeared. Once i sign in it says i need to subscribe to another package, and i can’t access any o...
The number public mobile gave me was in use so I could not receive calls or texts. I also can not log in to my account (full access) to try and change the number. I also deleted the e sim thinking I could re download it easily. Please someone help I ...
I cannot login to my account because I have forgotten my associated email address. I tried to click “forgot email” which then sends an email to my associated email address but I have not received anything. How can I login with my phone number or chan...
My contact list didn't get transferred over. It's still in my phone, however I can't make a call from the contact list. I have to use the keypad to make calls. I tried going into settings and transferring it from the
Hi, I can’t text or receive text since activation yesterday. Calls work, restarted phone and took out SIM card and put back in. Still no luck. iPhone
I activated a new SIM, and phone calls seem to be working but texting doesn't seem to be working.
Can anyone tell me how to get my data to work. I can now send and receive text messages and I can get phone calls, but my data isn't working
Hello, I ported my Samsung Galaxy S23 to PM yesterday from Virgin Mobile, data and voice are working well but I am not able to send and receive texts. The other 2 Iphones that we ported as well are working fine but I can't receive text from them eith...
There is an error message when trying to submit a ticket too so I cannot contact anyone at Public Mobile other than the Chatbot, super frustrating. It has not been 48 hours with no SMS. This is affecting my ability to function at work. I have tried r...
Hi,Have been a long time Public Mobile user. I got the Titan Pocket awhile back and have had no issues with it on PM until recently.In the last month or so, I'll see the "tail end" of a text from friends or family. I'll write them back to see if I mi...
My porting is complete but my phone still shows the phone number is "UNKNOWN". I've completed Level 1 troubleshooting and still no resolve. When I click on SIM card status I get "Network: Public Mobile, mobile network state: disconnected, service st...
If I switch to 15$ plane will I lose 240gb bouns data???
I keep trying to log into my account and it keeps telling me to enter a valid phone number. I have signed up and received my SIM card, installed it and I am connected to Public Mobile with the same phone number. How can I get into my account when it ...
I cannot receive incoming calls from any carrier. However, my husband is with Public Mobile and he can call me. I’ve restarted my iPhone and also tried switching from 5G to LTE and 3G with no luck. Please advise why this may be happening.
How do I reinitiate the phone transfer process. Recsived no SMS message from Koodo.
I need help transfer my old number 413-xxx-xxxx to Public Mobile.This number not working, and I have not got any transfer message from old provider(Virjin). I got SMS , that ne # 437-xxx-xxxx available, but just SMS messages working. Calls not workin...
HiI am on the new us canada plan and am in Florida now. I can send and receive texts no problem but can't send or receive pictures. I have the Nokia 6.1 and phone is connected to mobile hereAny suggestions?Thanks
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