Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Messaging

Switched to public mobile, can't send or receive text.messages.Thanks

My Nokia G50 is VoLTE compatible but I've been charged $5

Please help to return the money and stop being charged. My phone IS VoLTE compatible, just NOKIA is not the most popular model and can't be tracked/checked I suppose for the network determination purposes. How can I resolve the issue? Here is the pho...

Credit Card Info Update Not Working

Hello! I am looking to update my credit card information but it wont let me. Ive tried with multiple different cards and none of them are working. My plan expired today and I need my phone right away so somebody please help. Ive tried clearing my ca...

Unable to switch number over

When activating and switching over my phone number I get an error stating my phone number is unable to switch over due to it not being a Canadian number. Even though it is an active Canadian Telus number. How can I trouble shoot this?

Billing issue

I have been with Public Mobile for many years now. My 90 day plan which includes unlimited Canadian talk, unlimited Canadian texting and 12 GB of data was always $120 for 90 days. According to my upcoming Bill in September, the price has gone up to $...

lost phone and no longer have the email to verify my identity

I need to cancel my Mothers phone as she has lost it and is no longer using a email so can't get verification as to her account or identity,. I want to cancel the phone as there is no longer a password to get into the phone so anyone can use it

Payment options

Credit card was hacked and frozen is there another payment option

Payment

How can I update my payment information so that it gets billed right away to have active service again. I already updated my payment information twice.

eSIM not installed - can't activate

Trying to get a cell phone switched over from Virgin Mobile. iPhone 15. It was on a physical sim card, however I switched it to an eSim with Virgin today. I'm having an issue activating the Public Mobile service. I add the info in transfer number...

Resolved! Mexico plan

If I have the Canada/US/Mexico plan and I am in Mexico, do I need to put roaming on to access it? Thank you

Logging into Paused Public Mobile Internationally

I have a Public Mobile Canadian number. I am living abroad for summer break (4 months) and decided to pause my public mobile subscription. I will approach 90 days around early August and planned to re-subscribe just before that to avoid excess charge...

I have a galaxy s20 FE, can't activate phone

I bought a 50 dollar plan and been trying to activate my phone but cant, I have a galaxy s20 FE I'm told it's compatible I also never got an activation summary email to even try downloading the eSim QR code. What do I do? Can N esim work on my phone ...

Overcharged for using 3g

I am using volte network but why there is an 5$ extra charged showed in my last bill?!

Porting number to Freedom Mobile

My number is not being ported from Public Mobile to Freedom Mobile despite a few requests. Please contact me ASAP to get this resolved.

It wont ley me change phones

I purchase a new esim but nothing i do is

Speed when not on wifi

I subscribed today and I notice when I’m not on wifi it’s slower. Video Reels on Facebook that played easily yesterday are now stopping after 3 seconds, unless I go outside.

Resolved! ESim

My Iphone is giving me a message "Unable to Activate eSIM. You can try again, or contact your carrier for assistance"What do I do?

$5 extra charge. why?

My next cycle is going to be $5 higher. Why?

Update Credit Card Information

I have attempted to update my credit card information multiple times, but the changes never seem to take effect. The system always retains my old credit card information, and I am unable to replace it with the new one.

Porting number

I ported my number yesterday 24hrs ago and I can call out but I cannot text or receive phone calls

Phone got stolen, can’t access phone number and email

My phone got stolen, and I need to activate a new sim or eSIM. The public mobile app needs to send a code to my number or email, but my email also needs to send a code to my number. What do I do?

Motorola and Mobile Data

My daughter and I both have Motorola phones (different models) and neither of us can access mobile data. We can make and receive calls and texts but cannot surf outside of Wi-Fi. Is Moto 4G not compatible with Public Mobile anymore?

FAILED TRANSFER AND ACTIVATION

My number port from Freedom Mobile is stuck. I no longer have calling or texting. My eSIM activation failed with ‘ eSIM could not be activated.’ and I could not reply YES to the Freedom authorization text because it showed ‘Not Delivered’. Please che...

Resolved! Shift to VoLTE

This change is not a consumer service upgrade. It is a gift to the big three mobile device manufacturers. I have chosen other manufacturers' more highly featured, lower priced products that PM will exclude in the future. Being so arbitrarily shoved a...

US-Canada-Mexico

I registered this morning signed up and activated an account prepaid for Canada wide service... for $35 and then was shown a plan that was the same amount but US – Canada - Mexico! I thought what a great idea I will switch plans. And then it wanted t...

France roaming

Hello anybody. This is a bit off-topic; I just opened an account with Telus to get French roaming. The problem is, they told me to contact Public to release my phone number so they can port the number. For the life of me, I have no idea how to get Pu...

Phone transfer problem

Hi , I recently transferred from pc mobile to public mobile , I recievd their authorization msg to which I replied but my phone number still hasn't activated . I am able to make phone calls but I can't receive any calls or text msgs .I'm also able to...

Why the push to switch to Koodo?

Just wondering why the big push to switch to Koodo? The plan they’re offering isn’t that much better (50 more gigs) for the same price (with the $10 auto pay discount) I’m just confused as to why pm is sending their customers away? I know their both ...

Promo

Can I still use this promo code today?: PMDATA10Why do I get a pop up saying promo limit reached? How can I see what promo is applied?

Sim card not received

I ordered a SIM card on June 11, and I still haven't received it. I need to activate my phone with my Public Mobile plan before July 7. Could you please provide me with the tracking number for my SIM card? My phone does not support eSIMs. Thank you.

Community

Forum Posts