Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This is a very short-sighted thing that needs to be fixed. Trying to login to my account is ridiculous. It is a continuous loop back to an advertising page. I just want to login to my account to manage it. (product is great - but this needs to be...
What to do to cancel it? Already tried talking to hte bank.Thanks
...and now I cannot call out or receive calls. I tried to get the 'voicemail' supposedly left, but after holding while 'calling' the phone disconnects because it says 'unable to connect'. Any ideas about this? I never heard the call coming in (right ...
There's a notice on top of my account when I log in stating the following:More data is calling Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Offer ends, June 26, 2026. Conditions and exclusions apply. Redeem Now...
Hi,I have plan for $40 each month. I pay with voucher and when I am buying voucher I pay $40 plus taxes in Pharmaprix. For the next payment on July 7 Public Mobile added taxes to the payment $40 in my Account and I should pay the taxes 2 times. Than...
I recently purchased unlimited US talk, text and 5GB (15 days) bundle so I can call from the states back home to Canada while on vacation. I'm not able to call though, only text. What am I doing wrong or did I purchase the wrong bundle ??
I'm currently on the $40/100 GB monthly plan. I noticed Public Mobile has a $35/80 GB plan advertised, and I'd actually like to switch to it since I don't need the extra data.However, when I go to Change Subscription, my account only shows plans that...
While the service was ok the random billing dates drove me insane so I switched providers. A new month just charged a few days ago and I want a refund (minus the couple of days of service) as I am no longer using PM.
I have reset phone, checked all settings, still cannot make or receive calls
My account was cancelled because I changed my Visa. How can I pay my bill?
I was charged the same thing yet I can't contact anyone to ask why? Submitting a ticket doesn't work.
Hi everyone, 6 hours ago , i transferred my landline telus nunber to public mobile but still facing problem, didn’t get any network yet what should i do, i did everything like switching off the phone, on flight mode and reaet the setting but problem ...
No service, I checked my account and it says it will renew today. June 26,2026 I’m on auto pay and even just updated to a new card. I gave now selected change subscription now and updated my subscription. Still no service. when I look at my rewards i...
I have been overcharged on my July 2026 bill for a 3 G usage when I have bought at new phone Nubia Cymbal 2 on June 16, 2026 at Parker Tech Shop In Coldbrook, Nova Scotia. I am still being charged as I have a old 3 G phone and I do not. Please adju...
I am getting text messages from Public saying it is transitioning to more advanced wireless technology, starting March 1, 2027. And once the 3G Network is retired, a VoLTE-compatible device will be required to make and receive calls, send texts or u...
I changed over my number from Bell 6 days ago. Everything worked after the activation. Used eSIM as it was compatible with my iPhone. 5 days later I can longer send RCS text messages but I’m still receiving them. Text Messages suddenly stated “number...
Why does my Public Mobile app say network is unavailable?
It won’t give me the option for esim on my iPhone 11
How can i active direct credit to call to Africa
When I put my MEi # to get an E sim it says compatible, now that I hv to activate my plan it says not compatible. Pls let me know wat to do.Secondly I like tocontinue use my current cp#. How to do it.
I upgraded from an iPhone 8 to an iPhone 17 today and transferred my Public Mobile service. Since the transfer, every online game is either extremely laggy or won't load into matches when using cellular data. Games work perfectly on Wi-Fi, and everyt...
Hello,Please I need to change my current plan to a lower plan, specifically, the $25/month effective immediately. I have tried doing this myself, but could not find that option. Please note that this is urgent and extremely important.Regards,
I need my account number
Greetings everyone, I have a problem with my phone, Samsung s20 ultra 5G, I received a message from public mobile notifying me that I will stop receiving the service in March 2027 because the 3G service will be eliminated, I currently have the servic...
I got the a 5G phone but still yet i still have to pay the $5 monthly because my old phone never had 5G and I can't buy the eSim why? here below is what I am getting on my phone check my the network if it's ok, I don't see 5G on the list . Is there s...
I’m retiring soon so I had to change my email address.Now, when use my new email address (this one), it’s as if I’m a new user and it asks me to set up a new subscription.I want to transfer my account. Any suggestions?
I recently transferred to esim on my pixel 7 phone and I cannot receive texts, and make calls. Please help
Why when I login to my Public Mobile account does it ask me to "complete my activation" and select a SIM, etcetera, when I already have an active account for the last several months??I just want to login to my P.M. account and view my activity, see p...
My transfer from fizz to public did not go through can I cancel the port and public can give me new account activation with new number?
