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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Maintaining an account with no phone #

Does anyone know if I can port my current PM number out to Rogers then port a different number over from Rogers without losing my PM account or as soon as you port your number away, does the account close as well?

Unable to log in

Public mobile took a monthly payment from my credit card on Dec 25, I ported my number to another carrier today on Dec 26. Now I'm unable to sign in to my PM account. It would be nice to have the charge reversed but more importantly remove my credi...

Resolved! Problem porting in Telus number

I was trying to port in my Telus number to a current PM account, and it states that my Telus phone number is an invalid Cdn number. How can I successfully complete the port in process?

Customize Phone number

Hi, I am trying to change my phone number is there a way I can select at least the last 4 digits for the number

Resolved! SIM to eSIM

I have been have using physical SIM card. I will change to eSIM. Do I have to purchase it? If so Can I buy it with my Public Mobile reward point?

eSIM issue.

I'm transferring from my previous provider to Public Mobile, during the procedure, I selected eSIM.Now I can receive phone calls and message but I can not make calls nor send message.In the Settings (I have iPhone 11), I do not see an eSIM nor Public...

SIM CARD change

I bought a new SIM card, and it is currently in my phone. My last SIM card stopped working. I tried changing over SIM cards in the app but it will only verify through my phone number, which I can’t receive since my SIM card stopped working. It wouldn...

second phone

Have a secong phone with new sim card and created a new e mail but it wont let me activate . Wants me to download public mobile but i already have it on my computer for the first account. This phone is for my wife.

Port from Koodo

I just ported from Koodo. Got text. I've now lost service from Koodo and don't have service with PM, only on the temp number. I've sent a private message but haven't heard back. Tried restarting twice. Can anyone help

Payments

I was charged a total of $ 142,38 on Novenber 17 , 2025 , whule trying to buy a $ 5.00 additional talk minutes.there were 2 charges of $ 40.68 and 3 charges of $ 20.34.Please correct and refund me .Thank you.

Incorrect number assigned!

Help! My partner just subscribed & asked for her existing number to be transferred from Roger’s to Mobile… She’s been incorrectly assigned a different number?

Resolved! PUK Code Needed - Unable to login to account

My SIM has been locked and I need to enter my PUK code. However, I'm unable to login to my account because I can't received the verification code sent to my phone number as the SIM is locked. I have access to my email and can get verification codes t...

Not receiving otc

Hello,I purchased a subscription using another email address but cannot finish registering my phone because I am not receiving the otc code. I purchased an eSIM card and I do not know what my account # is either because the invoice/receipt does not p...

Is the $35/75 gb plan available now?

I would like to switch to $40/100gb plan today and switch to $35 on the next renewal.1. Is the plan available now? I know not every one could see it.2. Could current $40 plan holder could see the $35 plan?Thanks.

Porting In

Got everything setup with a temp number. When I try to port over under transfer number it's asking for a number. What number do I put in. If I put in my PM temp number it says invalid. Am I doing something wrong?

Activating new phone

I have a Public Mobile account switching from physical SIM card to eSIM on a new phone but says my phone number is not a Canadian phone number

Phone number

How can I know my temporary phone number, which I've got in activating my line?

Resolved! cannot login

I am a long term customer, phone line workingbut when I login , it asks me to resume activation

Need help accessing my father’s account

Hi, i have an account but my father also has an account. He received notification saying his credit card has expired. We were trying to add new cc in but can’t seem to figure out what email was used or he got locked out. I also can’t seem to get him ...

Monthly Bill Increased

Hello,I recently got a new phone and switched to an esim (the old phone had a physical sim) I purchased a $5 esim to complete the process and now my monthly service bill seems to have increased from $35 to $45 per month. Why the increase? How do I go...

Subscription Expired

My subscription expired Nov 30 and I am trying to renew. It will not let me renew my subscription. Please help.

I can't port my number to freedom

Freedom gets an error that my public mobile number can't be ported. Please look at it from your end and see if there is a lock or issue.

Can/US/Mexico Plans

I have a $29/month Can/US/Mex plan that include 20GB data at 5G speed and unlimited Can/US/Mex minutes. When I read my subscription details it seems to conflict with the terms and conditions. So, does my plan allow me to make calls and use data while...

Calling and texting

I have an issue with calling and texting, some people I can’t call but can text and others I can but can’t text and some people I can’t call or text, looking for a solution.

Subscription change

Hi,I have $25 subscription with 1GB data. when I went to change subscription I have noticed new plan with $25 subscription for 5GB date. I subscribed it for next renewal. I have added Add ON 1000minutes long distance call to India. It was not going t...

Add on not working

I purchased an add on for unlimited texting, calls and some data for US and it is not working.

Sim card issue

My wife's number ( ###-###-#### ) was ported from Fido to Public Mobile.only one way Calls out work, but SMS and data (send & receive) does not work at all.This is a known porting issue.Please re-sync / re-complete the port and fix SMS and data routi...

Long Distance Minutes

Hi Folks! I cannot seem to find my accumulated Long Distance minutes, nor my Date bonuses!...? Could you tell me where they hidden from me...? Thanx, Ken

Transfering

Hello, I recently transfered from Bell to Public.I want to confirm that by transfering over my Bell subscription will be auto cancelled? Or do I need to log into Bell and try to do it myself

Physical SIM Card delivery cancellation

Hello,I subscribed to a new plan and ordered a physical SIM card. However I realized that physical SIM card will come in 10 days. Now I want to cancel the shipment of physical SIM to my home address instead I want to buy a SIM card in-person at Telus...

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