Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why is it that when I log into the website compared to the app? It is a different password and it will not allow me to log into the app with that same password.
I paid an August 19 for add-on subscriptions from $ 30 for 20 G to $35 for 50G, but after payment no internet service. what is worse there is no place where I can submit ticket for the trouble-shooting. Please help me out for the data service.
I have a $34 plan. It's been many years that I am wasting it cause I don't need so much data and opinions. I have tried to switch to a lower rate plan but I wasn't allowed. Is this means I have to switch company? This isn't my favourite thing but ...
@CS_Agent How do I submit a ticket to resolve an issue? The chatbot doesn't work and everytime i try to the chat function, it gives an error.
Same issue so disappointed
I had hundreds if not thousands of international minutes that I received over the years as bonuses and they are all gone.There was no expiration so why all gone ?
I'm trying to switch to Public from another mobility service provider, Execulink, but they are not in the drop down menu. What do I do?
My phone is not working and payment went through
call works but not data. I have an iPhone
I am unable to choose a cheaper plan. Been customer for years. Good bye - Public Mobile.
WHY do I keep getting messages that I have a voicemail from the east coast Canada. When I open the text it automatically dials an unknowm number? I get several of these a dayPlease advise
Hi it’s day 4 now and I can’t receive calls or send and receive texts. I opened a ticket but the responses are repetitive and do not read my responses properly. My number is appearing on my PM account and I have data. My old physical sim has been re...
Hello there my service is dead for a month. Anyone can help? Now they give me new number but I want my old number to be transferred. Please advise me with real agent ,anyone I can actually talk to and get it solved? Thank you
Hello everybodyHere is a complicated situation for meOne of my relative, Sam travelled to US to stay there for a few years as student. He has a Lucky Mobile number. He receives some sms, but not all, and needs all for 2FA. He wants to port his number...
I've had this issue a few times now where, out of the blue, I get a text message from EverSafe (18339883838) with a confirmation code for my public mobile account. I did not initiate this login. I have never sared my login or password with anyone. It...
My phone is no longer connected to the network as of August 21st. It will say bot registered or not connected. Ive tried restarting the phone, toggling airplane mode, resetting mobile network settings and removing the Sim card and putting it back in....
I'm porting over to Public and the initial port did not work for some reason. Public sent me a text to say they haven't received the port request from my previous provider and asked if I wanted to reinitiate it. They also include a phone number if yo...
@softech I have a phone that I am currently not using and want to give the phone to someone who needs it. The account on the SIM card is completely paid by referrals each cycle. I want to take out the SIM card in the phone and put it away for the tim...
Purchased another eSIM to switch back to another phone how do I get a credit back since I couldn’t use the old eSIM thanks
How do I fix this error ACTIVATING ERROROops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred.Please click below to submit a ticket and finish creating your ...
I tried using the QR that I got h boys email, but it says it is not valid. I also tried using the app but is asking me to pay but I have already paid when I registered for the services what can I do?
I don't get the option to send my 2FA code to my email. My phone is broken and my esim is stuck there. I bought a new sim but how do I reconcile both?
Questions askedShobana xxxxxxxxxxxxxxxxxx,Whithorse.YT,Y1A3K6My plan is $40, as I do not use all cellular i want to go to $30 plan
Alright.... this customer service thing is horrible! Prior to the messaging chat it was difficult to get assistance, now the chat bot thing is ridiculious and not working. Pop up blocker is not the issue. How the heck can someone get some help ar...
Hello. I have recently purchased a new device, and sold my old one. I shouldnt have done that.I cant log in to my public account (i created this one for the purpose of posting) because i cant get 2fa to my phone which shouldnt be a big deal except i ...
Hello. I tried to activate my eSIM the other day on PM, but I accidentally used the wrong account number without realizing. It got me stuck on the final step, didn't let me redo it, and it has me stuck on step 5. If I enter my phone number it says it...
Hi, I am former public mobile user and my lawyer has requested I get my old phone logs for the month of May 2025. Please advise how I can get this. Thanks !
Hi, I purchased a new eSIM through the Public Mobile app, but it shows “Unable to Activate” on my new device and asks me to contact the carrier.I have already deleted the old eSIM from my previous phone. The new eSIM has been downloaded and is showin...
This is not a general troubleshooting issue. The number was successfully ported to PM and is now active on the PM account. Mobile data and outgoing calls work, but incoming calls and both incoming and outgoing SMS do not work. I have tried turning my...
Good morning, I purchased a new plan for me today (because I'll travel to US, I add this to my usually renewal of my plan) and unfortunately it's not working at all. The money was deducted from my bank account - so this shouldn't be the problem but w...
