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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2598 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17747 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28898 Views
  • 184 replies
  • 27 Bravos

"Public Mobile verified"

I often see this message "Public Mobile Verified" when I get calls from any PM number. So, I was wondering why does it show up?1 sub-question to it Why does some PM calls are HD+ and others are just HD calls? Thanks guys! 

Shubh2023 by Great Citizen / Super Citoyen
  • 299 Views
  • 17 replies
  • 0 Bravos

Unable to transfer number

Hello,I am unable to transfer my number. I am moving out of Public Mobile and have obtained a new SIM with a different provider. However, I am unable to transfer my current Public Mobile number to my new one. My subscription expired a few days ago, a...

Neenu1 by Great Neighbour / Super Voisin
  • 232 Views
  • 5 replies
  • 0 Bravos

Calling Features

Are all the typical calling features included in the current limited time plans? They are not listed at all! 

Hardchargers by Good Citizen / Bon Citoyen
  • 300 Views
  • 10 replies
  • 1 Bravos

Resolved! Activated account and transfer a new sim card

HelloI just activated my account around an hour ago and wondering at what step should I insert my new sim card and remove the old one?I already received a message from my old provider and accepted the transfering

irit by Great Neighbour / Super Voisin
  • 160 Views
  • 2 replies
  • 0 Bravos

Resolved! Volte setting on Pixel 7 does not appear

I have the 5G 50GB plan that I just subscribed to.I know that Voice Over Wifi is not yet supported, but what about VOLTE?I tried to see this option on setting my phone to both 5G and LTE settings, however the VOLTE option does not even appear on the ...

doctor80 by Great Neighbour / Super Voisin
  • 140 Views
  • 1 replies
  • 0 Bravos

Resolved! want to change package

Just receive my Sim card and before I proceed I want to modify the package/ Made an error when I first prepared my profile

jeanmarieb by Great Neighbour / Super Voisin
  • 118 Views
  • 2 replies
  • 0 Bravos

Resolved! Unable to make any calls outside of my area

I am having issues with this public mobile acount I just received my sim card and it worked for 2 days and now I have  no access to be able to make calls outside of my area my plan is suppose to cover any calls within Canada and the United States eve...

Jacquiline515 by Great Neighbour / Super Voisin
  • 185 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot update my credit card particulars

My credit card expires the end of the month and I need to update my payment information.  However, tried more than once using the "manage "manage subscription" and then "manage payment method".  The website message coming up is that it cannot be done...

Jo31 by Good Citizen / Bon Citoyen
  • 260 Views
  • 9 replies
  • 0 Bravos

calling problem

when i called today its telling me you have used all minutes. but i have unlimited talk time plan. i need customer

canadaa by Great Neighbour / Super Voisin
  • 129 Views
  • 3 replies
  • 0 Bravos

Resolved! $34/mo plan what is included? US to CAN and US to US?

Hello,I am wondering if the $34 plan includes calls from the US to the US and from US to Canada. It says the below but too much ambiguity is included.  Unlimited Canada and US wide minutes and messaging plus unlimited international text and picture m...

McHelper by Good Citizen / Bon Citoyen
  • 335 Views
  • 11 replies
  • 1 Bravos

Resolved! International minutes

I want to purchase the 300 international bundle add on, to make a call to the UAE. However I cannot see UAE in the list of countries, does this mean that I cannot make the call?

Arini by Good Citizen / Bon Citoyen
  • 222 Views
  • 4 replies
  • 1 Bravos

Resolved! SIM card never received

On June 24 2024 I ordered a new SIM card on line, and to date I have not received it. Tried to contact customer support and I can't get any reply.

Branson by Great Neighbour / Super Voisin
  • 135 Views
  • 3 replies
  • 0 Bravos

Activation has failed?

Hi,1) Tried to activate yesterday including a transfer of my number from other provider2) Activation failed3) Tried to contact customer support / no agents available (multiple attempts)4) Tried to raise a ticketIs this the norm for public mobile supp...

EdCheng by Good Citizen / Bon Citoyen
  • 255 Views
  • 11 replies
  • 0 Bravos

Resolved! phone will not work with esim

While trying to subscribe, I somehow selected esim, but my phone is not esim compatible.  Public Mobile tells me to contact them but I can never get through. There is no option I can see to step back in the process to change this, Is there any other ...

john_1 by Great Neighbour / Super Voisin
  • 191 Views
  • 6 replies
  • 1 Bravos

Resolved! Locked out

My spouse moved to public mobile and needs to change his method of payment but he can’t get logged back into acct as pin sent to a previous phone number not in service what does he do to get back into account 

Jules44 by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 0 Bravos

Resolved! Dual Public Mobile eSIMs on iPhone 14

I currently use a Public Mobile eSIM on my iPhone 14. Can I add a second Public Mobile eSIM to my iPhone 14 so that I have two different accounts and phone numbers?

Royan by Great Neighbour / Super Voisin
  • 230 Views
  • 8 replies
  • 0 Bravos

Resolved! Cancelling

 After pretty terrible customer service I am pretty convinced that I am going to switch providers. I asked a legit question last week that was monitored and although Customer Service provided a response, I am now struggling with the agent to escalate...

Macorius by Good Citizen / Bon Citoyen
  • 225 Views
  • 1 replies
  • 0 Bravos

Resolved! Service

I just received a text message from public mobile saying they are having trouble porting in my number from Fonus. Fonus is a VoIP service. Does anybody else have trouble porting from Fonus 

Char2664 by Great Neighbour / Super Voisin
  • 137 Views
  • 2 replies
  • 0 Bravos

Resolved! New plan, but wrong estimated payment

In April I subscribed to a new plan starting Ma 1.,  i am supposed to pay every 90 days. But I just checked my estimated upcoming amount for July 30, its is wrong, it’s showing my old plan amount. Is the plan going to update automatically?  Or it’s j...

Gemma by Good Citizen / Bon Citoyen
  • 167 Views
  • 3 replies
  • 0 Bravos

Resolved! New $15 subscription with no data

Hi all, I would like to switch my current $15 subscription that includes 250mb of data (that I never use) and only 100mins of talk time to the new plan that’s available that has no data but unlimited talk time canada-wide. When I go to change subscri...

VanIsleBex by Great Neighbour / Super Voisin
  • 261 Views
  • 5 replies
  • 0 Bravos

Log in

I'm unable to log into my active public mobile account I'm locked out of my email to get the two step code and I can't get a text because I'm trying to set my new phone up and I have a esim.. please help I can't activate my phone without logging in

Chantalbb23 by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 0 Bravos

Loyalty bonus

Public mobile has given customer a kind of loyalty bonus that couldn’t be used because I can’t use up my data, if downgrade the plan they shall take away the bonus without giving any consent to the user, is it a kind of cheating game by piblic mobile...

Kennyvu by Good Citizen / Bon Citoyen
  • 530 Views
  • 17 replies
  • 0 Bravos
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