hi @lolo64
make sure you removed the Vidéotron sim card, or if it the Vidéotron sim is an eSIM, disable it from Sim Manager or Settings->Cellular. Then put the PM sim card in the phone, or if eSIM, you should be good
Next, go to Sim Manager or Settings->Cellular and check if PM sim is showing there. Make sure the Public Mobile sim is enabled, or Turn on this line option is toggled on. Also, change the label to Primary
Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.
if the sim not connecting, ask PM support agent to help. Call the PM porting team and confirm if the port really completed.
I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.
And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),Please use the same Community login you are using now. (If you get stuck with the login or 2FA code, then use a different email address to create another Community account and submit the ticket with this new account): https://expert-messaging.publicmobile.ca/guest/chat/
Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")
Remember CS_agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca
