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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New phone

Hello,Would appreciate some quick help/advice on how I can transfer my eSIM to my new phone. thx

Unable to authorize number transfer

Yesterday, I registered both my husband and I, requesting number transfers. My husband is now able to send/receive texts but I'm still unable to. I have responded to the 2nd text from Public to reinstate the request to transfer as I did not get the f...

Resolved! Enhancement request around spam calls

When I was with Telus, they had a call screening option where it prompted the caller to press a specified number before connecting the call. It eliminated all spam calls.It would be so nice if they brought that to PM, but maybe they're using it as a ...

Lost account need help to find it

I have 2 accounts with public mobile. I am only able tonaccess one of them. I need help to hain access to the other

How do I cancel a phone line

I need to cancel a phone line and cannot find where to do it

line

adding a second line

Urgent: Lost access to my Public Mobile number and cannot receive 2FA

Hi Public Mobile Community,I’m the owner of an existing Public Mobile account, and I urgently need help recovering access to my existing phone number.I recently transferred everything from my old iPhone to a new iPhone. During the process, my old pho...

Resolved! 5$ charges inquiry

Phone changed to Volte compatible on 09/27, subscription renewal on 09/29. Will I be charged the fee?

Lost Phone please help

I recently lost my phone and would like to cancel my Contract. I have replaced my old phone with a new one with a new phone number. I can provide my old phone number, email and credit card it was under. Can someone please contact me so I can avoid p...

Resolved! roaming in South Korea

how much to use roaming in South Korea?

Resolved! Apple cellular watch

I have an iPhone. Does PM support the cellular Apple Watch? If so how much per month for both devices and how do I register my cellular Apple Watch with PM? Thanks

PM blocking me from paying my account - Account not allowing any credit or debit cards to be added.

any card or browser, tried incognito etc. does not work. keeps getting this message: We're unable to process your request at this time. Please try again shortly.I have been trying to add cards for a while, so I have tried again shortly. The standard ...

Resolved! CS agent

I cannot message CS agent anymore. how to contact them ?

Cannot receive port-out YES SMS — in Brazil — need manual release

I am the account holder, currently in Brazil. Public Mobile has no service here so I cannot receive SMS, including the port-out “reply Yes within 90 minutes” text and My Account 2FA.Can someone help manually approve / release the outbound port of my...

Error porting over existing number

I want to port over my existing number with Virgin Mobile, but during the SIM card activation process the app keeps on asking for a 13-digit account number from Virgin Mobile, while my account number is only 9 digits. How do I proceed from there?

Transfer number not working

I have the subscription for PM, tried the transfer number feature, but now I cannot make outgoing calls. Is there a way to check that the new eSIM is working?

sim card delivery

Hello I just wanted to know when is the sim card coming, I did not received any order number, or confirmation. But the payment has been deducted to my account on Sept 24, Thursday.

ticket - 100 characters

My issue can't be described in 100 characters. That's a ridiculous limit to put on a CS message field, especially when it is the only way to reach CS.

Number transfer from old phone to new

Having issues transferring my public mobile number from my old phone to my new one. Tried to do it via the iphone default phone transfer and it did not work. Neither did from the public mobile account. It asked me to reach out for assistance

How to view current plan details?

Hello, I am just realizing that I am on an ancient plan (Hero Data 3GB (30-Day) - 3G) and that I can switch subscriptions to get more for the same price. However, I can't find a way to view my current plan's full offerings in order to compare it to n...

Resolved! S26 ultra works?

I want to join, but can you confirm if this phone will work

Will my phone work in Public Mobile after 3G is finished on March 1, 2027?

It is my understanding that after March 1, 2027, when the 3G system is shut down, that if a mobile phone does not support VOLTE it will no longer be able to make voice calls.My phone's manufacturer specs indicate that my phone supports VOLTE. In my p...

Connection issues with my IPhone 12 Pro

I got a new subscription and eSIM and waited then the eSIM didn’t activated twice. Restarted my phone got connection turned off wifi and now says not connected to the internet while using cellular data’

Port Protecton

How can I enable this setting

Account PIN

I have another issue. I dial 611 and I want to review my subscrption but I need my pin and I do not remember. There is not option the change the pin.:((

Resolved! Need Help Enabling VoLTE on Samsung Galaxy A03s

Today, I received a text message from Public Mobile about the older 3g network retiring in March 2027 and the move to VoLTE-enabled devices. I checked the website's help article and based on the IMEI number of my Samsung Galaxy A03s, my phone is com...

Unused international minutes

What happend to my unused

Free international call

Hi could public mobile change the free international call for customers? I call countries.

GPT voice issues

Hi guys, ChatGPT Voice works on Wi-Fi but cannot connect on Public Mobile cellular data. It fails on both 5G and LTE. Could you please check whether there is a network routing or configuration issue affecting real-time ChatGPT Voice traffic on my lin...

Voicemail

How do I find and re listen to saved voicemail

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