Community

My Account

I need to retrieve my PUK code to open my phone

Payment

I missed a payment and I need to talk to support 

Porting + Eversafe

So what exactly is the workaround now for Porting with Eversafe?Account has temporary numberPort in new numberOnce port initiated Eversafe no longer works (since send / receive text can no longer work) 

Used my previous number from Public on new 5g phone and trying to get it to work. Help....

transfer

how to transfer esim to new phone don't have old phone 

esim

i had old phone it broke so cant see text as well had old email account. How can i get esim for new phone and get old number i hadI was using esim

Transfer eSIM or set up SIM

I need swap SIM . Have new phone where I need to setup mobile network first before all set up. For this I bought new phone number on my current iPhone and eSIM was automatically installed to iPhone and I can’t transfer it to Samsung. Also I bought ph...

Refund

Hello,I cancelled my Public Mobile service today, but I noticed that a payment was still charged to my card today. I would like to request a refund for this charge, as I am no longer a customer.I also no longer have access to my account, so I am unab...

How to get my ESIM from my Sim card?

How to get my ESIM card number from SIM card?

Lost phone, no access to email

Hello,I'm trying to help my aunt access her Public Mobile account so she can get a new SIM. She lost her phone yesterday, so she can't access 2FA. She cannot remember her email password, so she can't get a verification code to her email account eithe...

SIM card late delivery!!!

I paid 15$ for purchasing physical SIM card on 15 Aug.It has passed almost two weeks, but the SIM still not arrives at my address.Your promised delivery time is within 2-Working days. But you can not deliver your promise at all!!!How can you give bac...

Phone number invalid

Hi there, I’m trying to transfer my phone number to public mobile (coming from Koodo) and when I try to transfer my number, it gives me “invalid phone number”. What should I do from here to activate my account?

$18 plan

Hello, I am on the $18 a month plan with 1g of data.  My brother who is on the old $18 plan is not eligible to get this new plan what can be done to remedy this problem.  He does not need as a data really because he has a flip phone.

Re: Ported number from Bell 4 days ago, still not receiving text from Bell, not sure others

and to top it all off my public mobile phone says I am calling from my old number but if u call it it’s out of service. 

How do I transfer my data plan to a new phone?

How do I transfer my data plan to a new phone?

Port number with no capability to receive SMS

Port request reinitiated for the fourth time since 2 days ago, can you please escalate this to the port team to work on the request?Background: Currently outside Canada and unable to receive the port authorization SMS because Public Mobile does not o...

Double charge

Hi there,I was charged double on visa this month can this be corrected.Thanks Mike Wollen

URGENT – Cannot Access Account / Plan Renews Tomorrow

Hi, I need help with my Public Mobile account. I previously had an accidental chargeback, and since then I have been required to pay using vouchers. I cannot access My Account; when I try to sign in, I receive a “Something went wrong” error.My subscr...

Will my new Canada-US-Mexico plan show roaming while I'm in the US?

I signed up for the new Can-US-Mex subscription a week ago and have just arrived in the US. However my phone is showing as roaming. Is this normal and I'm not being charged for this? Just so used to "R" meaning dollar signs! Thanks 

iMessage suddenly stopped working

My phone number suddenly stopped working with iMessage today on my Public Mobile line (stuck on "waiting for activation"). I have been using this same line and iPhone for over a year with no changes until today.Here is what I've observed and tested:B...

phone

can't get another phone hooked up

Number transfer issue

HiU want my number transferred, I did what I was supposed to said yes to text from Bell however number didn't port, got a temporary number that I don't want can anyone help with number transfer 

Login problem

I'm using my "new" phone number for almost 3 years, it's attached to my "new" email. Luckily the account is on auto-payment, so no service interruption. The problem is that fir som reason EverSafe isn't recognize my "new" phone number and email (whic...

URGENT: SIM swap completely bricked my line, support agent is ignoring my ticket while traveling!

I have tested this new SIM card across three completely different physical devices. ALL of them show 'No Service' and fail to register on the TELUS network.​This confirms 100% that the SIM swap did NOT actually propagate to the core network (HLR/HSS)...

cancelling my number

I want to cancel my number