Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Maybe a stupid question but on my iPhone 12 and my daughters iPhone 14 we can’t find any setting VoLTE - setting ONLY show 5G and LTE
I am not receiving texts or phonecalls and it has been longer than 5 hours.
cannot set voicemail number. There is no choice provided on the first line and second line is grey out. Phone was restarted, but nothing changed. Phone is Samsung s24 plus. Please help and thanks.
Hi, I am porting my number from Telus prepaid account to Public Mobile today. I received the activation email, but when I scanned the QR code, my iPhone showed "Unable to Activate eSIM". My Telus service is already disconnected, so I am stuck without...
Switched to public mobile, can't send or receive text.messages.Thanks
Please help to return the money and stop being charged. My phone IS VoLTE compatible, just NOKIA is not the most popular model and can't be tracked/checked I suppose for the network determination purposes. How can I resolve the issue? Here is the pho...
Hello! I am looking to update my credit card information but it wont let me. Ive tried with multiple different cards and none of them are working. My plan expired today and I need my phone right away so somebody please help. Ive tried clearing my ca...
When activating and switching over my phone number I get an error stating my phone number is unable to switch over due to it not being a Canadian number. Even though it is an active Canadian Telus number. How can I trouble shoot this?
I have been with Public Mobile for many years now. My 90 day plan which includes unlimited Canadian talk, unlimited Canadian texting and 12 GB of data was always $120 for 90 days. According to my upcoming Bill in September, the price has gone up to $...
I need to cancel my Mothers phone as she has lost it and is no longer using a email so can't get verification as to her account or identity,. I want to cancel the phone as there is no longer a password to get into the phone so anyone can use it
Credit card was hacked and frozen is there another payment option
How can I update my payment information so that it gets billed right away to have active service again. I already updated my payment information twice.
Trying to get a cell phone switched over from Virgin Mobile. iPhone 15. It was on a physical sim card, however I switched it to an eSim with Virgin today. I'm having an issue activating the Public Mobile service. I add the info in transfer number...
If I have the Canada/US/Mexico plan and I am in Mexico, do I need to put roaming on to access it? Thank you
I have a Public Mobile Canadian number. I am living abroad for summer break (4 months) and decided to pause my public mobile subscription. I will approach 90 days around early August and planned to re-subscribe just before that to avoid excess charge...
I bought a 50 dollar plan and been trying to activate my phone but cant, I have a galaxy s20 FE I'm told it's compatible I also never got an activation summary email to even try downloading the eSim QR code. What do I do? Can N esim work on my phone ...
I am using volte network but why there is an 5$ extra charged showed in my last bill?!
My number is not being ported from Public Mobile to Freedom Mobile despite a few requests. Please contact me ASAP to get this resolved.
I purchase a new esim but nothing i do is
I subscribed today and I notice when I’m not on wifi it’s slower. Video Reels on Facebook that played easily yesterday are now stopping after 3 seconds, unless I go outside.
My Iphone is giving me a message "Unable to Activate eSIM. You can try again, or contact your carrier for assistance"What do I do?
My next cycle is going to be $5 higher. Why?
I have attempted to update my credit card information multiple times, but the changes never seem to take effect. The system always retains my old credit card information, and I am unable to replace it with the new one.
I ported my number yesterday 24hrs ago and I can call out but I cannot text or receive phone calls
My phone got stolen, and I need to activate a new sim or eSIM. The public mobile app needs to send a code to my number or email, but my email also needs to send a code to my number. What do I do?
My daughter and I both have Motorola phones (different models) and neither of us can access mobile data. We can make and receive calls and texts but cannot surf outside of Wi-Fi. Is Moto 4G not compatible with Public Mobile anymore?
My number port from Freedom Mobile is stuck. I no longer have calling or texting. My eSIM activation failed with ‘ eSIM could not be activated.’ and I could not reply YES to the Freedom authorization text because it showed ‘Not Delivered’. Please che...
This change is not a consumer service upgrade. It is a gift to the big three mobile device manufacturers. I have chosen other manufacturers' more highly featured, lower priced products that PM will exclude in the future. Being so arbitrarily shoved a...
I registered this morning signed up and activated an account prepaid for Canada wide service... for $35 and then was shown a plan that was the same amount but US – Canada - Mexico! I thought what a great idea I will switch plans. And then it wanted t...
Hello anybody. This is a bit off-topic; I just opened an account with Telus to get French roaming. The problem is, they told me to contact Public to release my phone number so they can port the number. For the life of me, I have no idea how to get Pu...
