Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does my plan support hotspot? I can't seem to get mine to work.
Hello I'm trying to port my number from TELUS to public but it's saying invalid number. I did try to port before and I forgot I had a port block on my account. Is there a way I can restart the port after attempting it with the port block?
Hey I am receiving the request to provide the one-time code verification for authentification. But i was not able to receive the sms message, all the other bank works except for BOA. I connect with BOA support, And they tested the phone worked, and t...
Pls i need the customer service to re -initiate my porting
My subscription package includes 250gb of data plus the 24mth bonus of 10gb data per month for a total of 260gb. The package renews on the 11th and I've run out of data already and purchased a 15gb $30 addon. However the website is not recognizing it...
Hi there!I always pass my "old" phone down to my mother as I need her to be safe whenever she travels.Today, I took it off my phone bill, which was way too expensive for what she needs to put her on Public Mobile.I now have the phone unlocked but I c...
Hi, I cannot activate my eSIM on step 6 of the setup process, I have a eSIM already from Telus, I never got a eSIM in any emails as well, I AM also trying to transfer my current number. Thank you for the help, P.S I couldn’t create a ticket for some ...
Last weekend I was in the USA. I am subscribed to a Canada-USA-Mexico plan. When I was in the USA last Saturday, my phone wasnt connecting. So I purchased a USA add-on on top of the plan. Turns out the cell tower was the issue, not the plan. Can ...
Hi,my name is Donald.I am a Roger’s customer with my mobile.Do I need to call Roger’s for a disconnect.When do I do this?
My phone is broken and I can't access the texts at my number to receive 6 digit EverSafe ID.How else can I receive this EverSafe ID and/or transfer the acct to a new phone? If I can't find/purchase a new phone, how can I cancel my acct?Thank you.
Hey i wanted to activate esim on my device but i can’t download the app due to older IOS version. Can anyone help
It’s been almost 8 hours and transfer appears to be still in progress. My data and messaging aren’t working and I am leaving the country tonight. Really need my phone operational
Hi. Need to change to a lower subscriptions , the only one shown that no fit my budget. I am over 10 years of public mobile customer. I chose this company running from gready provider. Next month i ll move to a competitive ones if I can't see all 4g ...
going in limbo, tried to reactivate paid double. Need help!!!
Hi, I posted this in reply to an older existing post, (VoLTE compatible phone. - Community) but realize now it's probably best to just start a new thread. My phone is the exact same model as the one referenced by @Caseydog1, as mentioned in that olde...
Just to upgrade my Credit Card expiry date i have been spending so many hours, is there any way to update this simple thing
I’ve been locked out of the email I used to create my account and my phone broke. I bought a new phone and downloaded the app so I could install my esim but it wants to send a code to my number which I can’t get cause my phone is broken. How can I so...
How do I turn on Wi-Fi calling?
I inquired into a 30 day USA add on. I was immediately charged. I didn't want to start it now. extremely month.Please cancel and remit the charge.
On July 28/26 Public Mobile sent me a message indicating I was 75% of my data usage. On July 28/26 I received another message indicating my Data usage was at 95%. My plan allows for 3GB Data.Aug. 6/26 I undertook a review of my data usage from the on...
Updated my credit card at 5am, public mobile tells me my service is cut off at noon.Trying to apply payment but seems impossible.Tried chatbot but went around in a loop.Any ideas?
I don't understand i did not get a email whit a QR code.
my eSIM is not working and because of which I can’t login to public mobile app or website to change it . Stuck in a loop and need help.
I noticed on my visa the regular bill payment but two weeks later a charge of 18 dollars and change .Will that be deducted from my next payment?Ann
Am currently travelling Germany, France, Switzerland, and Austria and am using an esim for data. My family and I are texting each other with no issues, Three of us have data and texting works and the fourth (my daughter) has no data but her texting ...
Hey guys, I’ve seen a lot of messages when I log into the Public Mobile app asking me to switch over to Telus or Kudo prepaid and or postpaid plans. Why are they doing this? I know they’re all alone by Telus is Public going away and if you do Switch ...
Hello there, thanks for your help in advance.I am not able to update my card to a CIBC debit card for recurring payments.What could be the reason? Thanks a lot!Kind regards,Stan Chekmarov
I need a puk code for my phone, phone number ending in 6759.
I am writing in behalf of my father who is seriously ill and getting more difficult. He signed up for chatr almost a week ago and still cannot get the number transfered over. It appears his number has indeed been transfered but his physical sim on hi...
