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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1260 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29936 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41747 Views
  • 185 replies
  • 29 Bravos

Legacy account friend referals not applying discount

Hello, I have a legacy account with 23 friend referels. I was charged the full amount of my plan. (35$) My points did not apply to the transaction. I also noticed that I have had the problem for the last few months without noticing. Please help recti...

ZacharyCV by Great Neighbour / Super Voisin
  • 79 Views
  • 1 replies
  • 0 Bravos

Resolved! Rcs

I'm new to public. Been with for almost a month. Can't seem to get the rcs chat feature to work. Everything that has to be on is on. Keeps saying verifying phone number. It's been doing that since I switched to public. Tried everything the others hav...

Does unsubscribing cancel my phone plan?

  I just signed up with Public Mobile, but I wanted to disable the subscription feature and just top up my phone manually. When I go into settings and try to disable the subscription, it makes it sound like I’m getting rid of my whole plan. They say ...

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bobca420 by Good Citizen / Bon Citoyen
  • 121 Views
  • 5 replies
  • 0 Bravos

5G service

I upgraded my account several months ago. I am not getting 5G service

LinKinney by Great Neighbour / Super Voisin
  • 168 Views
  • 6 replies
  • 0 Bravos

Resolved! Traveling to Turkey, istanbul

Hi allI am traveling from Canada to Istanbul, Turkey and my phone is e sim.1) Should I get a physical sim or will e sim stay connected?2) Will my internet data and roaming/service stay or will it not work?Otherwise I may need a Fido or Telus sim card...

MAHIRReza by Great Neighbour / Super Voisin
  • 242 Views
  • 5 replies
  • 0 Bravos

account

i made a new email account and joined the community as i lost my email i signed up to and can't remember it i can verify my account np just need someone to email me to verified it thanks 

evelynsavoy by Great Neighbour / Super Voisin
  • 68 Views
  • 2 replies
  • 0 Bravos

Transferring number

Hi, I'm trying to transfer my old number and was told to wait for a 6 diget number to be texted to me. I waited, hit the  resend button and still nothing was sent. What do I do now?

Lynn37 by Good Citizen / Bon Citoyen
  • 141 Views
  • 6 replies
  • 1 Bravos

subscription plan change - do I lose call features???

I am on a plan with 40 gb of data which I do not need.  I want to go down to a lower plan but need to know if voice mail and call display are still included in that plan?   it's not listed in calling features so I am wondering if that is the reason w...

cindyinns by Great Neighbour / Super Voisin
  • 129 Views
  • 4 replies
  • 0 Bravos

How to get refund

Hi, I signed up and never got a SIM. No one is responding to my requests for service, what am I meant to do?

Ummmmm by Great Neighbour / Super Voisin
  • 115 Views
  • 3 replies
  • 0 Bravos

Resolved! US Travel - Any Gotcha's or Things I Need To Do?

Going to Florida for close to a month shortly. I have the $35, 75gb plan from Boxing Day. The plan states Data within Canada, US and Mexico. Unlimited Canada, US and Mexico wide minutes and messaging. My question is do I have to do anything to the ph...

scope11 by Good Citizen / Bon Citoyen
  • 263 Views
  • 3 replies
  • 0 Bravos

Koodo SIMs for Public Plans

Hello! I paid for a prepaid Public Mobile SIM and received a Koodo SIM in the mail. I have an email confirmation for the purchase of a physical public mobile SIM.  The Public mobile app says SIM card not valid. are Koodo cards supposed to work for Pu...

Username148 by Great Neighbour / Super Voisin
  • 93 Views
  • 1 replies
  • 1 Bravos

Data not connecting

Hello,I have an iPhone 13 and is on the 20G Canada-US-Mexico plan.  I’ve have my cellular turned on, but when I’m out of wifi range, the data is not connecting.  I tried turning wifi off, but still doesn’t work.  The only way to have data working is ...

Pstone1 by Good Citizen / Bon Citoyen
  • 178 Views
  • 5 replies
  • 0 Bravos

Network, Problems

Is anyone else having issues with the network? My issue is not being able to make or receive calls and texts. If so, how to fix the problem?  

Esim reactivation

I’m currently at Public Mobile Customer, however I recently tried Lucky Mobile as my account had gotten hacked now I chosen to go back with Public Mobile and my eSIM, which is visible under my account is not working, so I currently have a paid accoun...

Kristenann by Great Neighbour / Super Voisin
  • 117 Views
  • 4 replies
  • 0 Bravos

Lost signal out of nowhere - been over 2 hours

Signal disappeared on Iphone. Was working fine 2 hours ago, but suddenly no service.Iphone  just has SOS. Replaced SIM on another unlocked phone and issue persists.Has my # been stolen? Please help.

shaarky by Good Citizen / Bon Citoyen
  • 174 Views
  • 8 replies
  • 0 Bravos

Canada us mexico plan

Are calls on this plan only while in that country. For example if in the us I can only call us numbers?while in Canada can I call us and mexico numbers?tganks

ihillman by Good Citizen / Bon Citoyen
  • 202 Views
  • 6 replies
  • 0 Bravos

Resolved! Change my two step verification to email

I can't log into public mobile due to not being able to confirm the security code. Is there a way to receive it thru my email instead of my phone number? I can't get the code thru my phone number because I haven't been able to download the ESim yet.

Pancho1 by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Esim card for new phone

I am a current subscriber. I got  a new phone today. I cannot use my app to get a new esim card. Every time,I open my app, it always let me to choose plan first. I am already a subscriber. I only neet to get a new esim cardfor my phone. Please help m...

Ying20109 by Good Citizen / Bon Citoyen
  • 172 Views
  • 5 replies
  • 0 Bravos

account locked - error

Hello, My brother had his card on my account as he knew. My brother confused himself thinking that public mobile is something else as I had told him public mobile is under Telus. He called his bank and made a complaint of these payments with Scotia a...

wajahat by Great Neighbour / Super Voisin
  • 153 Views
  • 5 replies
  • 0 Bravos

Resolved! Number transfer question

Hi,I just signed up with Public Mobile yesterday. I asked to transfer my old number. I am using a e sim. I was given a temporary number to use. I am still receiving calls and texts on my old number which is good. But when I look under my cellular set...

Muskyman by Great Neighbour / Super Voisin
  • 133 Views
  • 4 replies
  • 0 Bravos

registration

help pleasecan't complete my registration because after downloading app it won't let me create an account / keep getting an error message stating" something went wrong please try again later

Apostlep by Great Neighbour / Super Voisin
  • 74 Views
  • 2 replies
  • 0 Bravos

Resolved! Frustrating

All I want to know is why I'm not seeing how much data I have used in real time like I used to get it before. Right now it shows zero used. That is useless information for me. I want to know how much I used and how much is left. This is not as if it'...

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