Community

Lilmatt671 · Friday

i came back to public and tried to transfer my number, but since it was out of service it wouldnt let me. i then tried changing my number but it hasnt worked. how long does it normally take to take affect?

hTideGnow · Friday

hi @Lilmatt671

Try Reset Network Settings on the phone and it usually will update to the correct number

if not, go into Settings, remove the phone number and reboot phone. Then go back to settings and enter the correct phone number

Chalupa_Batman · Friday

@Lilmatt671 wrote:
my phone says one number but my account says a completely different number.

If it's an iPhone, you have to manually switch it. I'm not too much of an Android fella. I think the important thing is, what number shows to the people you're calling?

Lilmatt671 · Friday

my phone says one number but my account says a completely different number.

Chalupa_Batman · Friday

@Lilmatt671 wrote:
i came back to public and tried to transfer my number, but since it was out of service it wouldnt let me. i then tried changing my number but it hasnt worked. how long does it normally take to take affect?

Hello @Lilmatt671

To change your number, you need to have an active account. USUALLY the number change should take effect right away because the number itself is within the Public Mobile data base so there is not "porting time" to wait. Just to note, you can only change your number once every week.

To change your number, you use this link.

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

If you have having issues changing numbers, you can reach a CS Agent by creating a ticket.

Send a private message to a CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

IMPORTANT MESSAGE:

We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.