Getting 5B1 Error calling Pakistan (Plan explicitly includes Pakistan minutes)

[Areebabdullah]

Hi everyone

Hi everyone,

I am trying to call the NADRA office in Pakistan at +9251111786100 or 0119251111786100 to fix an urgent issue with an application.

My Public Mobile plan explicitly includes the 500 international minutes package, and it specifically states that Pakistan is one of the covered countries.

However, the call will not go through at all. I keep getting the 5B1 error code which says the number is not equipped for incoming service.

I have already tried everything to fix it on my end. I turned my Caller ID on so it is not hidden. I switched my phone network from 5G down to LTE. I tried dialing with both the plus sign and the 011 format. I also restarted my phone and toggled Airplane mode.

Since I have the correct minutes and my settings are right, this seems to be a Telus or Public Mobile backend routing glitch blocking this specific international destination.

Can a moderator or support agent please look into this routing error and help get this fixed? Thank you!

[Areebabdullah]

I don’t have dial assist on on my iPhone. 

[NDesai]

@Areebabdullah I just dialled 0119251111786100 from my phone and it is going through fine. It starts prompting me for menu options. If you are still not able to call, see if your calling app has any settings that is overriding international code. 

[Areebabdullah]

As mentioned in post I tried dialing with both the plus sign and the 011 format. It doesn’t work. 

I tried calling other members as well, gives that 5B1 error.

[hTideGnow]

hi @Areebabdullah 

try Reboot your phone and click Reset network settings

if same, ask PM to refresh your account.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[NDesai]

@Areebabdullah How are you dialling a number in Pakistan? You need to dial exit code first like 011 then 92..... (dial 011 + 92 + [Area Code] + [Local Number])
If you are doing it correctly, are you able to call any other number that you know should be working like to frineds or family?