Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I bought a subscription 2 days ago. After the app said everything completed successfully, I was unable to send or receive texts. Even 24 hours later the problem persisted. I tried to resolve the issue through the chat bot, but every solution it offer...
Hi,I'm trying to close my dad's account but I can't seem to login online. The page just refreshes. Also it keeps asking for an Eversafe ID text message and I don't have his phone on me. I can access his email to verify that way but it's not giving me...
For the last few days my phone is showing no service for data. I can still make phone calls but can't use my data at all. Tried restarting the phone and but didn't work.
Hi!Transferring a number from Telus, followed all prompts in the app, at the end - "Subscription not Activated". Also, cannot make any calls as - "Not registered on the network". Please help.Thanks.
I just want to ask how to fix my issue? My account got suspended last May 31st but I resubscribed yesterday June 2nd, the payment went through and reflected in my bank account but I still dont have a mobile data. My family can call and text me but no...
Plan due to renewal todayNo servicePayment not coming outSubmitted ticketAnything else I can do? Stranded and once the phone I am using leaves, cannot message in here anymore.
I have an iPhone 11 with a physical SIM. It can handle an eSIM as well. I have a Bell home phone and I would like to move it via and eSIM to my iPhone. What do I do?
I am using a cellular modem Sierra Wireless em7455 for my internet connection, and it is currently in a pin2 lock state. I have reached the limit of my pin2 attempts and need the puk2 code to unlock the SIM and reset the security
I ported number, confirmed with Yes from Koodo. that phone cannot access the network but my new phone on public also cannot access network and Sim will say emergency calls only i need to contact someone but i can't call anyone
I’m currently visiting down in the US for a few months and I’m needing to top up my account in the next few days. I don’t have a Canadian card to use while I’m down here but I would like to use a US credit card. The page where you would update your c...
I have the same issue I cant seem to use the app i have to login to the website. I never bothered reaching out because I find it almost impossible to reach someone. Sorry if that doesn't help you much, but the website works fine for me. The app seems...
Ever since I have switched to this service, I have not been able to receive or make phone calls. Data is thankfully working fine and so is text, but phone calls are not. It has been about a week since I have switched over.
I’m on a plan that is $32/mo and received the promo code. When I entered it, it activated immediately, only for it to be revoked an hour later saying I’m not eligible for the promotion? I’ve been on this plan for over a year now, and it’s greater tha...
I have poor reception and dropped calls at my home. Telus is my internet provider and suggested I use Public Mobile Wifi. Five bars, often only 1 at best 2 showing. Please advise if that's available and how I do that. Thanks, Lilli
I have tried all the troubleshooting and I have reset the network all these things and I cannot call out. Both my wife and I switched over and hers is on SOS. We did the eSIM the network says none and the carrier says Roger’s. We did get the text/sms...
On May 12th, I received a text that claimed my device was using Public Mobile's 3G network, and that my monthly bill will increase from $18 to $23. However, my device (Samsung Galaxy A70) is a 4G LTE device, and my current subscription is for 1GB dat...
I'm switching to Public and I tried to activate my esim and it wasn't working. I thought it was bc I didn't have enough room on my phone so I cleared some room and tried again. Now it says that I've tried to activate it too many times and to contact ...
