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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

lost phone and physical SIM

lost phone with physical sim card. how to restore or get my new sim card quickly

Resolved! Lost SIM new SIM card lost phone

I am dealing with this also.. phone with esim died But I don't have access to the Gmail account that is linked to the public.. because Gmail wants to send 2 step code to cell number which I can't access because I had an e Sim.. never again will I use...

Lost SIM new SIM card lost phone

My partner lost fone with SIM card in it. How to lock it and get another SIM for same number

Top up with voucher

Where can I pay with a voucher?

My monthly subscription shows as $40 instead of $15

I was on $15 monthly plan but after I added US roaming with 25 rewards points, it shows as $40 monthly subscription. Is it just for this month or will I be charged $40 a month next billing cycle onwards?Thanks in advance.

Resolved! xxxxxxxxxxxxx

Hello,My physical SIM card is in the phone, but it is not working (only SOS mode). I did not request a new SIM. Please restore my service to the current physical SIM immediately. My phone number is [xxxxxxxxxxxxxxxxx], and my account PIN is [xxxxxxxx...

I opened a service ticket on June 3rd. 5 agents so far, no resolution. All I need...

...is to be able to update a credit card expiry and security code. Nearly two months and 5+ agents later, it gives the exact same error. The agents keep asking me the exact same questions I've already answered! Has anyone else had an insane experienc...

It appears someone stole my phone and is using my phone number, what do I do?

Hi there. The other day I went to the gym, and couldn't find my cellphone after. I went to locate my phone, and it showed it was at the local police station, but I went there and they didn't have it.When I tried to locate it again later, there was a ...

Resolved! Why should I pay for a system problem?

When I switched my SIM card to an e-SIM, I paid twice for just one e-SIM.On August 8th, I attempted to switch to an e-SIM. I followed the instructions, paid for the e-SIM, and waited for the system to download the e-SIM. Unfortunately, the system fai...

phone network problem

I can't make a call or recive a call

Resolved! current subscription and plans

hello,I just checked again, I don't remember my initial details but right now I'm on $30 a month 1GB Hero data -3G 30day plan.I see on the site where the cheaper options there is:1. $20/month 1GB 4G canada-wdie2. $25/month 4GB 4G canada-widebut when...

5G not available in options

Hello. I have a S20 with 5G capability. Under my old plan with Fido and Koodo, I wasn't paying for 5G so it never showed as an option. Now that I have switched to Public, there is no 5G option under network settings. My phone already had the latest s...

Voicemail is not working. I cannot create a support ticket

I have voicemail notifications and I have confirmed that people are leaving me voicemail. When I call my voicemail to check messages, it says that my mailbox is empty. Clearly my voicemail is not working. Please advise on how to fix it. Also- I t...

Resolved! nable to update new phone number for two-step authentication

After porting my number from Fido to Public Mobile, I am unable to update my two-step authentication phone number, and the system is still sending verification codes to my old Public Mobile number when I try to log in to the portal. When I attempt to...

Resolved! Question about plans

Hi,Quick question about the Canada–U.S.–Mexico $40 plan for Manitoba.The offer says “20 + 40 GB BONUS” — what exactly does that mean? Does the plan include 60 GB in total, or just 20 GB? Or will the extra 40 GB be removed after a certain point?Thanks...

Unable to call usa toll free numbers

Hello I am unable to call usa 1 800 toll free numbers. Where as I am able to call same number from my rogers phone.

Payment

Didn’t change credit card in time so got notice of no payment. Change card number now so will PM try to take payment automatically again today or do I have to contact support?Does anyone have the link to email with a support person directly? Thanks

activating a physical sim card , not useing the app

Where to

Where do I find my puk code

Service disruption

Incoming calls or messages are not working. Outgoing calls are working. Outgoing meessages also not Working@CS_Agent

Service is paid but plan not renewing

I need an adult!

Pausing or suspending services...?

I will be away (out of country) for 2 months on a company training.is there a way to pause or suspend my services / account until i come back?company's providing company phone during the trip.thanks In advance

Can’t submit payment

I have tried so many times to submit a payment and it won’t let me.

extra charge on my credit card

Hi, does anyone know why my credit is charged and extra $16.95. the charge show up as public mobile self. can anyone help. Thanks

Coverage in Maui

I am travelling to Maui and looking to get the “Canada-US-Mexico 5G 60GB” plan.Wanting to make sure I won’t need to purchase a US Roaming add-on to this to get reception there? Also, I checked Public Mobile’s coverage map and it says that there is no...

"notAbleToProcessRequest" Payment Problem

Hello, I got a new card and I tried to change my card and it just gives me this notification "notAbleToProcessRequest". I tried different devices, different browsers, and clearing cache (The credit card numbers are correct and the card is activated)....

Points and double billing

I'm waiting for owed credit I have yet to receive from my initial service activation as well as a double payment I was billed for in June, upon the first payment I made to my account.

Public Mobile Deleted My Account

After public mobile intertwined my two accounts, I asked for them to separate them as I had two different usernames and two different numbers. They messed up and now I am locked out of one of my accounts (it says the email doesn’t exist and is inacti...

Explain how 3G discontinuation affects my talk and text plan on a phone set to GSM/WCDMA/LTE

Same as subject but only comment if you know the answer.

Account number

I cant get my account number, its always asking me to activate my sim card, when my sim card has been activated many years ago, otherwise I would be able to use my phone.No customer service no way of logging in to change my plan or make any other upd...

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