I decided to change my plan in the middle of my billing cycle because I
needed more data. The plan I changed to was $10 more than the previous.
Later the same day I decided to change again for a plan that was another
$15 more. I assumed that I would ...
Hello-My mother(on public mobile as well as me) cannot log into her
account.The email that she used is a Shaw email.She is no longer a shaw
customer so she needs to change the login email.I can provide all her
My husband and I made a request for our plan to change on our next pay
period (going to the $40 4g 5gb plan). We tried to use the 12gb promo
code but it wouldn't work. He asked the community about it and was
advised that the 12 gb promo was only for ...
Hello, I have a friend with a plan with you guys. He says he gets
certain rewards, like $2 off per month for autopay, and that the plan
reduces by a dollar per year you're on it. What other rewards are there
associated with the cheapest plan you have...
I just ported my number out to Bell. Now I can't sign into my account to
disable autopayment. Why is that? Is it because my account is not
active? Will I be charged on renewal date even I am not with public
mobile anymore? Pretty strange I couldn't l...
Today I received a spam call on a voicemail. I used my phone's voicemail
button (auto-dials the default voicemail number) and I was greeted with
the usual password prompt. I inputted my password and the voicemail hung
up on me, I called again to make...
I am no longer able to receive text messages from my bank in Australia
with Authorization codes. I have checked with my bank in Australia and
the messages are being sent on there end but not getting through to me.
This has only started happening appr...
For the last 3 years I have been successfully forwarding my phone to my
office number. I have a virtual office in the US and we have a 1-888
number. When I am busy working I forward my phone to this 1-888 number
and it has always worked fine. On Thur...
I paid my bill last week and phone has been working fine until this AM
it says I have no service and will not let me sign into my account even
if I try to reset password. I’ve tried resetting and taking out my SIM
card as well.
I have an issue that I change plan for next renew where I would have 15
gb for 40$ (I have a picture). But plan doesn't work as right one (in my
cabinet it showing wrong information). Also I do not see update on data
usage on my account. I just start...
HiI am trying to change my e-mail address but there is no way to do this
using the Public Mobile login. After reading online support info it
seems as though I need to send a private msg to a Public Mobile support
person but I cannot find how to do th...
I used to use Public Mobile before switching to a shared plan from Telus
with my dad. Now I want to leave the shared plan and come back to Public
Mobile, but my dad deactivated my phone number before I had time to make
the switch. I bought a SIM card...
I had $52.00 in my account today when my phone bill was due, I received
a text saying "Public Mobile here. Your plan did not renew because we
did not receive your payment. To resume your service, make a payment at"
followed by the link to make a paym...
There was a bill address error and couldn't pay for months. Now I can't
use my cell service or get help from call centre as well. What is the
best and fastest way to pay my bill? can't even find a way online.
Hi everyone I'm having issues receiving international sms from various
websites (e.g. identification SMS from my bank or website provider).
I've been having this issue for 2 weeks now. I had no issue receiving
these sms in the past, and I've been wit...