Resolved! sign in
Unable to sign into account
Forum Posts
Resolved! Change plan mid month
I decided to change my plan in the middle of my billing cycle because I needed more data. The plan I changed to was $10 more than the previous. Later the same day I decided to change again for a plan that was another $15 more. I assumed that I would ...
Resolved! Is the Samsung A53 compatible with Public Mobile?
Hi!I couldn't find the compatibility checker on the website. Is the Samsung A53 compatible with Public Mobile?Thanks!
Resolved! My plan error
My data plan is 1 gb plus 2 Gb bonus for 12 months. But I just enrolled my plan only 6 months, no 2 gb bonus part. Why?
Resolved! Update account information
What is an authorization code?
Resolved! added funds to my account by mistake, refund it
hi, I wrongly added funds to my account, I request refund it to my card please. thank you
email login problem
Hello-My mother(on public mobile as well as me) cannot log into her account.The email that she used is a Shaw email.She is no longer a shaw customer so she needs to change the login email.I can provide all her required info.Thanks,Jake
Resolved! SIM card
My SIM card won’t work in my new phone but a Telus card and a bell card will. Can I get a new public SIM card?
can't access voice mail
When trying to access voice mail through the voice mail icon on my iphone 8 I get the error message - error performing request Unknown ErrorWhat is the easiest way to resolve this issue???
Resolved! Plan Change
My husband and I made a request for our plan to change on our next pay period (going to the $40 4g 5gb plan). We tried to use the 12gb promo code but it wouldn't work. He asked the community about it and was advised that the 12 gb promo was only for ...
Resolved! Change email
I need to change my email address for my log in on my public mobile account! Is there anyway I can do this?
Resolved! Questions about plan
Hello, I have a friend with a plan with you guys. He says he gets certain rewards, like $2 off per month for autopay, and that the plan reduces by a dollar per year you're on it. What other rewards are there associated with the cheapest plan you have...
Resolved! Can't log into my account
I just ported my number out to Bell. Now I can't sign into my account to disable autopayment. Why is that? Is it because my account is not active? Will I be charged on renewal date even I am not with public mobile anymore? Pretty strange I couldn't l...
Voicemail Automatically Hung up after Inputting Password? Possible Phishing Scam?
Today I received a spam call on a voicemail. I used my phone's voicemail button (auto-dials the default voicemail number) and I was greeted with the usual password prompt. I inputted my password and the voicemail hung up on me, I called again to make...
Resolved! International Text
I am no longer able to receive text messages from my bank in Australia with Authorization codes. I have checked with my bank in Australia and the messages are being sent on there end but not getting through to me. This has only started happening appr...
Resolved! Locked out
I need my account number
Resolved! Call Forwarding to a 1-888 number
For the last 3 years I have been successfully forwarding my phone to my office number. I have a virtual office in the US and we have a 1-888 number. When I am busy working I forward my phone to this 1-888 number and it has always worked fine. On Thur...
Resolved! miscounted talk minutes
Usage says 65 minutes but I counted (twice) 45. Anyone know how to talk to Public about it?
Resolved! No service
I paid my bill last week and phone has been working fine until this AM it says I have no service and will not let me sign into my account even if I try to reset password. I’ve tried resetting and taking out my SIM card as well.
Resolved! I can't login I need help asap
I can't login or reset my password. it show that the page doesn't exist
Resolved! Changed plan for other one
I have an issue that I change plan for next renew where I would have 15 gb for 40$ (I have a picture). But plan doesn't work as right one (in my cabinet it showing wrong information). Also I do not see update on data usage on my account. I just start...
Resolved! sim card
locked my sim card
Resolved! Need to cancel my plan
Need to cancel my plan. How do I go about doing this.
Resolved! Change e-mail address
HiI am trying to change my e-mail address but there is no way to do this using the Public Mobile login. After reading online support info it seems as though I need to send a private msg to a Public Mobile support person but I cannot find how to do th...
Resolved! Can I Pick a Specific Phone Number?
I used to use Public Mobile before switching to a shared plan from Telus with my dad. Now I want to leave the shared plan and come back to Public Mobile, but my dad deactivated my phone number before I had time to make the switch. I bought a SIM card...
Plan not reactivated
I had $52.00 in my account today when my phone bill was due, I received a text saying "Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, make a payment at" followed by the link to make a paym...
Resolved! Can't pay my bill
There was a bill address error and couldn't pay for months. Now I can't use my cell service or get help from call centre as well. What is the best and fastest way to pay my bill? can't even find a way online.
Resolved! Suspend my services
I would like to deactivate my account for 4 months because I will not be using any service from 27-November-2022 onwards
Trouble receiving international sms
Hi everyone I'm having issues receiving international sms from various websites (e.g. identification SMS from my bank or website provider). I've been having this issue for 2 weeks now. I had no issue receiving these sms in the past, and I've been wit...
