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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2204 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30291 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42056 Views
  • 185 replies
  • 29 Bravos

5G vs 4G

Hello all!I am currently on a Public Mobile plan with 5G speeds. I honestly don't see the difference in speed between this and my old Fido 4G plan. There is a different plan available with Public which is a little cheaper but would bump me down from ...

Unable to access My Account due to dead email

Hello there,I've been using Public Mobile for a few years now.Recently I tried to login to my account but to no avail, because my email associated with it has ceased to exist. It was a college email, so after my graduation they wrote it off. I should...

LeonardT by Great Neighbour / Super Voisin
  • 273 Views
  • 2 replies
  • 0 Bravos

Call connection

Okay, so this is going to sound bizarre but hear me out… I have a US-Canada plan and have for years and up until recently have had no issues. In the last year though, the connection when my family calls has been, well, weird. Sometimes when my US fam...

JennyEames by Great Neighbour / Super Voisin
  • 225 Views
  • 2 replies
  • 0 Bravos

Resolved! eSIM

Hi, I just subscribed a plan, and purchased a SIM card. However, I need the SIM card by this Thursday and I am not able to get it. Can I switch to eSIM without a physical SIM card?

Long distance

I changed my plan so that I could  call the UK. It will not connect and it is not one of the restricted numbers. Tried chatbot and 611. Not getting anything useful from either. Any ideas on how to actually get this resolved?

lexx2044 by Good Citizen / Bon Citoyen
  • 529 Views
  • 8 replies
  • 0 Bravos

Payment

My credit card info was not up to date when payment was due. Without any warning my service was stopped?  Can they not send a reminder before stopping service. Not acceptable.

Rocketman999 by Great Neighbour / Super Voisin
  • 434 Views
  • 9 replies
  • 1 Bravos

Stolen number

Please cancel my number it’s been stoke. Out of my account  

Maria109 by Good Citizen / Bon Citoyen
  • 532 Views
  • 10 replies
  • 0 Bravos

calls

hi new activation everything works well however i can not make a call as this part does not work and my signal bars at the top only show half of full with only the top half bottom half not filled in 

crushedeagle by Great Neighbour / Super Voisin
  • 147 Views
  • 2 replies
  • 0 Bravos

Resolved! voicemail password reset

Hi. Tried to reset voicemail password, initiated reset, the promised temporary voicemail password was not received, now can't access voicemail. Any suggestions how to fix?thanks.

Daper55 by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Porting my number

Does this mean my number is ported to my public mobile account now?

6048641944 by Great Neighbour / Super Voisin
  • 271 Views
  • 2 replies
  • 0 Bravos

Resolved! Not ringing and cutting off callers

Good day community,Moto 5 play. I have had the phone on but instead of calls ringing they go to messages. Also, someone called twice and said they were cut off.Thank you. Todd

Phone calls

Why are my calls not going through 

Photoman by Great Neighbour / Super Voisin
  • 486 Views
  • 9 replies
  • 0 Bravos

SIM card

I am still waiting for my SIM card. It was going to arrive on Monday but did not! I know Canada Post is on strike but it has been 3 weeks that I ordered a SIM card and I need it. Tell me please when it arrives!

Alaghe by Great Neighbour / Super Voisin
  • 295 Views
  • 4 replies
  • 0 Bravos

No service - Plan didn't renew

Anyone else having problems with their plan payments not auto-renewing, and then waking up to phone service being cut off?Is this a new Public Mobile feature?

SlickVic by Good Citizen / Bon Citoyen
  • 186 Views
  • 2 replies
  • 0 Bravos

Data being used FAST

I have two separate accounts with public mobile. In the last two months my primary device has run through all 5 GB of data in about 10 days. Ive been with public mobile for around 8-10 years and NEVER run through all my data. My job hasnt changed, I ...

Megnarium1 by Great Neighbour / Super Voisin
  • 406 Views
  • 6 replies
  • 0 Bravos

Shipping

Can we get Sim cards shipped with a different carrier other than Canada post  as they are on strike.

Avas_phone by Great Neighbour / Super Voisin
  • 278 Views
  • 4 replies
  • 0 Bravos

"Not registered to a network" - text/calls/data bot working

Hi all,As the title says every time I try to make a call or text someone I get a message saying I am not registered to a network.I have a Samsung Galaxy S20 and my account is up to date. No issues before this.I've tried rebooting, turning VoLTE off a...

HCampbell by Great Neighbour / Super Voisin
  • 307 Views
  • 4 replies
  • 0 Bravos

Voicemail Message

Is there a way to save the personal voicemail message on an account? Not the messages left but the recording prompt for people calling.

Cam_Zen by Great Neighbour / Super Voisin
  • 400 Views
  • 6 replies
  • 0 Bravos

Cant see any myaccount information

I've logged in through my account and entered in the email pin but after it just takes me to the front page of public and whenever i click on "my account" it just brings me to the same front page.

antshares by Great Neighbour / Super Voisin
  • 215 Views
  • 2 replies
  • 0 Bravos

dialing to & from the USA

1-when calling USA from Canada, must I dial “1” first?  May I assume that there is NO TOLL charge when doing so?2-When someone in the USA calls my PM phone number, must they dial “1” first?  May I likewise assume that they and I will have NO Toll cha...

OOLie by Great Neighbour / Super Voisin
  • 357 Views
  • 5 replies
  • 0 Bravos

I need to talk to some agent urgently

Recently I transfered from one provider to PM paid for tariff, error when activating the PM eSim. Now Im stuck without any signal, connection or data. I need to talk to someone from agents to help me to sort this issue asap, please.

Lenka1988 by Great Neighbour / Super Voisin
  • 251 Views
  • 3 replies
  • 0 Bravos

how to change plan

I think I know where, but I don't see all plans , not the one I want 

WorkKing by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 2 Bravos

Unable to port number to PM

Transfer from fido 3days ago, can’t receive call. Data ok, make a call fine. Only can’t receive call. found out my Fido is still working, not completely porting the number. How can I port the number completely 

Andrew_lee by Great Neighbour / Super Voisin
  • 241 Views
  • 3 replies
  • 0 Bravos

Resolved! can't login

cant login, keep looping back. What to do

WorkKing by Great Neighbour / Super Voisin
  • 273 Views
  • 3 replies
  • 0 Bravos
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