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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Charge for Automatic Top Up

Hi There...I received an automatic Top Up charge for $3.00 today & I Can't seem to find what the Top Up was for.Can somebody help me understand what the charge was for?Thanks

Resolved! Stolen phone, what actions to take

Hi Public Mobile Community,My phone registered on my Public Mobile account was stolen tonight. I’ve already filed a police report.I need help with the following as soon as possible:1) Immediate lost/stolen suspension on my line / SIM blocked to preve...

cancelled automatic payment

I've already transferred my phone number to another company, and I'd like to confirm whether the automatic payment for my account with Public Mobile has been cancelled?

eSim not working for Honkai Star Rail

Does anyone have an issue playing Honkai Star Rail on an eSim? It works on WiFi. It works when tethered to another Public Mobile phone. It works on WiFi. Other things that have been tried are: restarting the game, restarting the phone, reinstalling t...

Resolved! Why I could not call my daughter’s phone number?

Previously I could call my daughter’s phone number, however I could not make a phone call to her since Thursday (Feb 12th). Can you help me out?

Resolved! Mistakenly changed my number to a new number please give me back my old phone number

please help

Call Barring

Dear Public Mobile Support Staff. I can not activate the Call Barring option as its pqssword linked to SIM card by Public Mobile because I enteres the default Call Barring Password of Samsung A11 but it rejected to activate Call Barring so the proble...

Activation failure

Want to transfer a landline number from Bell however incomplete activation error.

SIM card not delivered

Hi, I ordered Sim card on January 27 and still haven't received it. Can I get an update on a delivery date?

Payment

Trying to change payment details to continue service but it keeps asking me to activate my SIM card but it is already active

Resolved! Out of country

I’m in Mexico and even though I removed my double authentication it’s asking for it but I am not receiving a text message with a confirmation code so I cannot sign into my account no matter what I do. How can I fix this

I have been charged 39.55 in advance for subscription starting Jan31, 2026 for inactive account.

My subscription anniversary date was Jan 31, 2026 but I cancelled the account on Jan26,2026 due to porting out but have been still charged on Jan25, 2026 for the month of February 2026 for $39.55 Kindly initiate my refund asap. Thanks in advance

How to refer a friend

Steps to refer a friend

New phone, old one doesn’t work

How do I set up the eSIM on my new phone, without the old one working?

Calling Mexico numbers in Mexico

While in Mexico we are not able to call a Mexican phone number. We always get the response that the number does not take incoming calls. We are calling the restaurant number that they gave us to call to make reservations. Doesn’t seem to matter what ...

ESIM DELETED; PHYSICAL SIM NOT WORKING; HOW DO I PROVISION NEW PYSICAL SIM

Can someone help me figure this out. Was trying to migrate from Android to IOS....Looks like the data transfer didn't work quite right. Decided to switch back to Android phone so I can redo the transfer. Wasn't able to download/buy new eSIM. Tried th...

Promotion

I am told that you have a promo $30 for 30gb - Canada/USA/Mexico would I be able to get this plan

Resolved! Payment Issue

Due to insufficient funds my subscription came to a halt today. I rectified the funding issue and have been trying for 1-2 hours to make a payment/change my plan to a cheaper plan with more data simultaneously. But I keep getting an error with my pay...

Resolved! Trouble transferring my number

I tried to port my old provider number (Virgin), but am having issues.Public mobile sent me a message saying that they’re having trouble transferring my number. Looks like I entered an incorrect account number.They said that someone from their team w...

sim card question

My phone has a physical sim card with no port to remove it from my iPhone 14. Is this an eSim? If so, how do I enter a new eSim during activation before I transfer my phone number? I activated a physical sim before I transferred my phone number. How ...

Can not change credit card info and can not enter a service ticket -- card expires in 2 days...

Is the site down? I am logged in, my account is in good standing, and yet I can not update my card info and can not complain about it. Chatbot is no help and my attempt to open a service ticket was also declined. Any way to get through?

Not receiving SMS

Just did a number port on Thursday and everything else is fine except I can't get SMS for some 2FA.

Can’t complete 2FA

I have been trying to change my SIM card but whenever I try to change it on the app it asks for 2FA and sends a message with the code to my number which is not currently receiving messages.

Cannot make a payment

I am trying to make a manual payment to resume my service, my account lacked funds earlier today and I was cut off. I'm having no luck getting my card to go thru despite having sufficient funds now. It keeps saying error and try another card... this ...

Duplicate Payment

The first payment was successfully deducted from my bank account; however, the SIM was not activated. As a result, I attempted the activation process a second time, and another payment was deducted. After the second payment, the SIM was successfully ...

No Service

Is one else experiencing no cell service from Public Mobile today, Feb 15? location is Whistler, BC

Resolved! Payment issue HELP!

My payment tried to come out and I did not have sufficient funds. Now, I am trying to log in to my PM account to find out the balance owing and make a payment but I cannot get the security code to come thru to my phone to allow me to login. Is there ...

Points

Honestly I didn’t know that you could use points towards your next bill. I think that’s awesome

Sim Card Did Not Arrive

I ordered a physical sim card. It has been three weeks and it has not arrived.How do I pursue a refund?Jeff

Port out the Public Mobile phone number to Fonus

I want to port out my phone number from my Public Mobile account to my Fonus Account.I am not in Canada now, I am located in Grenada and I cant receive sms from Public Mobile to my phone as well as use Public Mobile in any way, but my Public Mobile a...

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