Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account is already fully setup but when i login it takes me to the account setup page as if im a new customer. The step where you choose a plan, number, and sim card all of which i already have. Cant get into my accout to manage it.
I recently dialled 811 and got the Quebec version.Like the OP I live near the quebec border but about 80 km north of them.I eventually found the 1800 number but it took time, which sort of defeats the purpose of these 811/911 numbers.I should open a ...
lost phone, nowwhere to be found. need to get into public mobile without using a code.
Hi, my son gave me his old iPhone 13 because he got a new iPhone. I cannot access his public mobile account to change the subscription and payment method because he forgot his password. So I reset the password. Now it’s saying I’ve made too many atte...
Need to speak to an agent to get my simcard.
The top part is an “estimate” of 12??The bottom part appears to be correct. So if I received a new referral would the bottom part change from 9 to 10? And how quickly? Thanks.
I have an iPhone 16 pro max. I switched from Bell mobility to Public Mobile yesterday. I am unable to send texts or make phone calls today. This is annoying.
Hi everyone, Over the last month or so I have been having issues with my service, mostly at work. I work in Whitby, Ontario fairly close to Lake Ontario. Now when I am inside the building I have next to no signal, to the point where I can not send ...
When I log in my account.I cannot view my plan , my payment i cannot view anything. Nothing is showing. I have been out of the country for 3 months. My phone is no longer in service and when I checked my credit card statement it doesnt show that pay...
I got a public mobile SIM card yesterday. I was with Sasktel paid off my whole contract and my last bill with them. Followed the correct steps do the number transfer. I got the text and responded yes. It’s still showing my Sasktel account is active. ...
I was previously using the $23 plan until last month, but I temporarily upgraded to the $30 plan for travel purposes. However, when I tried to switch back, I noticed that the plans below $30 are no longer available.I would like to return to the $23 p...
Incoming calls do not go through after installing a new sim card
I have just signed up for public mobile, payment came out, my username and password is not working and my phone number is saying it isn’t registered
Have a question, my phone does not have volte it has lte/3g. Samsung A50 old phone. Does that mean it won't work making calls in the USA or Mexico? Also, if in US or Mexico can you call Canada with no roaming fees?
I am able to make calls but I can’t receive any or text messages. Anyone else have this issue?
Please let me know why I am not receiving the text messages in Cuba
I changed my plan from the 45 to 36 On September 16. And it was taken out of my account instantly But not changed on my account.help
My cycle is 12 to 12 every month, from Sep. 12 to today (Sep. 17), usage record shows only 15.75MB was used, however from my account page, it says 137.84MB was used.Where was the other 122.09MB data gone???@Ck_PM @Patrick_PM
I just received a new credit card number. How can i enter it so my devices don"t get cut off. My granddaughters phone is paid by my card also and hers was cut off last week.
The plans just keep getting from bad to worst. And when I thought what I had was bad. I'll keep it thank you.https://www.publicmobile.ca/en/plans?_gl=1*gqm82*_gcl_au*NDYwODQxMjM0LjE3NTc4NTk0NTQ.*_ga*ODcwNTUwOTA3LjE3NDIyMTU2NjA.*_ga_5Q4XYYJ879*czE3NTg...
Hello,I want to change my credit card information after due date.My credit card was expired. I have a New one i wanna change th expired date and the 3 digit at the back of the Card. It is a Visa Crad from a Canadian institution.I will appreciate an a...
I have entered the wrong cell number when doing registration. Everytime I want to login to manage my account and rectify the situation, it says it is sending me a 6 digit code but…. it is the wrong number!!!! so no access! and now my account is set w...
I FOUND OUT MY PHONE IS OUT OF SERVICE AFTER COMING BACK FROM OVERSEA, I HAVE ALREADY SETUP AUTO PAYMENT, I DON'T KNOW WHAT HAPPENED?
Hello,could you please confirm if the account is automatically cancelled when the # is transferred to another service provider?Thank you
I ordered a SIM card and $25 phone plan on August 24/25. It has been 18 business days and i have not received my SIM card. I dropped by a Telus store today and all they can do is offer a SIM card for $10. How can i cancel this order? I don't believe ...
Can I text,call, use data in Mexico just like at home with no additional cost. My plan is for Canada, US & Mexico but I want to clearly understand my benefits, especially in Mexico. Thanks. edited by computergeek541: changed category label as discus...
I've decided to cancel the upgrade from my $15 legacy plan to a more expensive one, at least for now. Whenever I hit the cancel subscription change button, it immediately throws an error, without any details. I still have some days until the new subs...
Hi there, I received a msg from you explaining me about the use of 3G of my phone, which will be shutting down. I would like to continue with Public Mobile. That is why, I have a question: I have an iPhone 12 with my phone number from Mexico. Howev...
Don't know if this post is repeated. I would like to purchase a finite amount of US $ for my cell phone and have the unused minutes roll over to the next month. Is that possible, or do I have to purchase an inexpensive package?
Hi there I just bought a new SIM card as I thought I would start fresh because have been having many issues with my account. Before I had changed to a new SIM card I changed my number or at least k thought I did. the number in my account was not the ...
