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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't make or receive calls

Says my account is temporarily suspended when I try to make or receive calls. Online thought, everything is fine. Says I'm subscribed and payment is all good.

SIM not registered on iphone

Transferred number last night, and confirmed SMS, then installed SIM but phone does not register the installed SIM and cannot receive calls or text.

Awful network coverage lately

[Update: I was told everything was within normal working parameters, 30Mbps daytime and 1Mbps at night. Not using 5G might help...]Hi, am I the only one that has been having the worst coverage lately (1-2 months)?Brand new S24 Ultra, so 5G and all, b...

Account Top Up and Credit Card Questions

Hello,I've been using Public Mobile for many years and we've always use the payment method of making a lump sum payment which would lasts for a few months.However, my credit card has expired and when I try to update it, it now said I have to agree to...

text that minutes were used up, but they were not, why did I get that text?

I have a US long distance add on, while I was on a conversation today I received a text that all my add on minutes were used, but after the call, I logged into my account and I still have 95% of my minutes left, I only used 5%, so why did I receive a...

Resolved! PIN

Activation & # porting was successful yesterday & the phone is working well - but I may need to know a 4 digit PIN one day, & at this point do not know what it is. How can I find it ?

Resolved! Referral code

The last character of my referral code could be a numeric zero or an alphabetic "oh" - how can I know which it is ?

No pictures being received in text

I have gone to the community and the answers do not fix my issue. I was on Rogers until I switched to public mobile and pictures/emoji s bothe were received. Now none are received, only text with no graphics. I followed troubleshooting and APN IS GRE...

lost SIM, how to replace with new SIM with same tel no?

My phone was taken and along with it the SIM card. I would like to continue my subscription and telephone no with Public, If I buy a new e SIM for a new phone how do I keep my old tel no?Thank you,William

Roaming in Thailand

I can't seem to connect to roaming in Thailand

Double Billed

I have been receiving double charges on my CC statement. Can you please correct this. So far it has been for August and September

activating sim

I am stuck on step 6. activating sim. I subscribed and chose an e sim but didn't work. I got a new physical sim and still just go to customer service chat. Help please. I was billed...

Trusted device

how many times does one need to trust a device before it's fully trusted?

need help with account login

Hello, I have a registered phone with public mobile and the website is not recognizing to log me in. My email ID and password, when submitted is sending the code to some unknow number. I have two accounts. one ending with 6673 is fine but oneending w...

Can’t buy eSIM

Maybe it is me but trying to buy a new eSIM for a new phone replacing my old one. on the buying page there is a pay button that is overlaying the cancel and an other buy button. the one on top is not working and it is hiding the one below. any sugges...

unable to update payment method on public mobile app

hi !so today, i am unable to update my payment / credit card information on the PM APP.it asks me to put in my postal code, but as soon as i start typing it in, it freezes. i can't get past the first letter.i deleted the app, and re-installed the app...

New plan

Want a better plan what’s the best plan u can offer me data and talk time

I got a promotion notification but don't find it anymore. It was $30

I got a notification for a promotion where the $39 plan was offered for $30. I'm not sure where the notification gone, may be I archived it. How do I get it back, I need to get it for a new number.

I need to speak to someone in Customer Service

My account break down of what i am paying will not load, I would like to speak to someone about my account please!!

rate change

Can someone tell me why my monthly rate has increased without warning or notification. Whatever rewards I had, I lost everything.PM customer since 2018, not impressed

us romaing not working

us romaing not working if not working please refund, not working now

How to get ahold of a customer service representative?

Voucher payment not showing up.

Had $7.00 left on the account. Added $50, now its saying i have $2 and my account is still on hold. Whom can i contact?

Changing subscription

I I want to change the 90 days subscription to a 30 days before the ending cycle , do I get charged again for the remaining time ?

Resolved! International Plan Unlimited US calling

Hi I'm trying to understand if the unlimited US calling means that the plan includes roaming, or if we still have to pay extra for a roaming add on?

Resolved! Not receiving texts after number porting

I activated a new SIM with Public and requested a number port from another carrier. I confirmed the port with the other carrier, but still am not receiving texts via Public. It has been 24 hours since I started this process, well beyond the 5 busines...

DOUBLE BILLING

ON AUGUST 13th my monthly charge of $26.25 went through twice on my credit card.

Transferring my number

I’m having trouble transferring my number

Samsung Galaxy A35 5G VoLTE compatibility at PM

I need a new phone that is VoLTE compatible at Public Mobile. I am thinking to buy the Samsung Galaxy A35 5G (Canadian model SM-A356W).Could someone who uses Samsung Galaxy A35 confirm that VoLTE works on the Public Mobile network?Thanks for your hel...

Resolved! Monthly invoice increased since May 2024

I started with PM so many years ago on a starting $40 / month, along with $2 off from auto payment = $38 + tx each month.Along the way I have- referred several friends and was able to verify the $1 off was applied for each one- taken advantage of sev...

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