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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9735 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20476 Views
  • 180 replies
  • 24 Bravos

Getting out

Ok so I have had nothing but a bad experience here all I want is to get out with my number if the powers at be see this, well it's your move because I'm going to continue to write horrible reviews of pm and Telus until someone finally does something ...

Bobbybuilder by Good Citizen / Bon Citoyen
  • 402 Views
  • 12 replies
  • 0 Bravos

Who even am I?

Hey all...I've posted here a couple or so times this year. I had a few "badges" and what not. I had to create this fake account so I could ask this question: Where is the community log-in page? I keep getting a page that asks me to create an account ...

Boxing Day Deal - 60GB for $40

Hello All,I logged into my account this evening and selected the boxing day deal of 60 GB for $40 and i pressed subscribe upon renewal and I confirmed the change. When I went back into my account it was showing my current plan of 50 GB for $45 WITHOU...

Anonymous001 by Good Citizen / Bon Citoyen
  • 334 Views
  • 4 replies
  • 0 Bravos

New plan on renewal

Durin boxing day sales I upgraded my plan to the $34/mth for 40gb.  Currently i have $34 for 20gb.My next renewal date is Dec. 21.  It used to say on my account that it was changing as of the renewal date. I am not seeing this message anymore. Is it ...

Abigail123 by Great Neighbour / Super Voisin
  • 135 Views
  • 1 replies
  • 0 Bravos

Resolved! Wi-Fi calling

Hi! Just before completing my checkout to switch with Public, I want to confirm that Wi-Fi calling features is possible since I live where there’s no coverage and need Wi-Fi calling to make calls and receive my messages. Thank you so much.

Kody99 by Great Neighbour / Super Voisin
  • 203 Views
  • 1 replies
  • 0 Bravos

How to pay the phone bill with the new card number

Hello I‘m sorry to inform you that the credit card I used to pay the phone bill has changed. Please tell me how to pay the phone bill with the new card number.  Thank you for your time. Karina

QKP by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't seem to update Android any further

I have a Samsung Galaxy A8 phone (from 2018). I hadn't updated the Android OS since I got it until now. It was on Android 8.  I was able to update it to Android 9, but no further.  Since I know Samsung phones allow up to 4 Android version updates, I ...

Hadza2 by Good Citizen / Bon Citoyen
  • 394 Views
  • 8 replies
  • 0 Bravos

Activation issues

It’s sending my verification code to new number but can’t access it yet I’m trying to add my new eSIM to phone

Adost by Great Neighbour / Super Voisin
  • 98 Views
  • 1 replies
  • 0 Bravos

Payment not working

I am trying to activate new simcard for new line and it will not accept my payment. I tried 3 different cards and same message payment failed please try again. How do I get this simcard to activate

Jlfstratton by Good Citizen / Bon Citoyen
  • 234 Views
  • 9 replies
  • 0 Bravos

Resolved! Change from 90 days to 30 days

Currently I have $5 off per month for 90 days and $2 off per month for autopay. If I change to $40/month, will I lose all my discounts?  Thanks!

Momomomomo by Great Citizen / Super Citoyen
  • 180 Views
  • 3 replies
  • 0 Bravos

Issues setting up phone and transferring number from roger

It’s been months and haven’t been able to figure out wha the issue is. I haven’t been able to complete the transfer from Rogers. It will seem to work for a week and then suddenly I can’t receive calls or texts from some people. I keep having to turn ...

TRose1 by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Data Add-On

Greetings:    I attempted to purchase a data add-on. It charged me twice, and I have no data. It did this to me once before, and that first issue is still not resolved! I cannot create a ticket, either, and keep getting a 404 error message. I am real...

7Sunshine by Great Neighbour / Super Voisin
  • 79 Views
  • 1 replies
  • 0 Bravos

Unable to send picture through mms

I have an iphone 15 pro max. Mms is enabled in iMessage app. I did a reboot of phone. Unable to send a picture through mms and also unable to receive a picture mms. 

Markymark1 by Good Citizen / Bon Citoyen
  • 96 Views
  • 1 replies
  • 0 Bravos

black friday promo did not work on next billing

subscribed to $34 40gb 5g black froday deal and on renew today it did not applytried to create a ticket but got error 404 - not helpfulis there a way to get someone at public mobile to fix the broken issue?

Beccy by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Failed esim transfer?

I'm switching from Rogers. Texted yes to the confirmation from them.Few minutes later I got a message on my iPhone that the esim transfer/activation failed. Now all I have is SOS. I can't call out at all now.Help!

Brandon0 by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Number is not in SERVICE...

Me and my wife switched from Rogers ported our numbers over we can call each other and other public Mobile users also call us but other service providers can't call us says our number is not in service. Help please. Thanks 

Macattack by Great Neighbour / Super Voisin
  • 164 Views
  • 4 replies
  • 0 Bravos

Resolved! Is the Boxing Week deal permanent?

I just got the Black Friday plan for 50GB enabled on renewal today and logged into the website to confirm it, when I saw the Boxing Week plan with 60GB up for $5 less. Just to be clear, this is a permanent plan with permanent pricing, right? There's ...

Some_Jerk by Great Neighbour / Super Voisin
  • 581 Views
  • 5 replies
  • 0 Bravos

Transfer number request

How to get another transfer number request if you missed the first one and it expired

Heidiann by Great Neighbour / Super Voisin
  • 91 Views
  • 1 replies
  • 0 Bravos

Calls failing

This service is kife! both my wife and myself have issues calling out. To make things worse my data speeds are around 40 up and 2 down. We've only had PM for 3 weeks and have more issues than we had with Lucky in 2 years.Can anyone vouch for Koodo if...

Norbert19 by Good Citizen / Bon Citoyen
  • 272 Views
  • 9 replies
  • 1 Bravos

reinstate number

my sim card number stopped working. I ordered new sim card thinking there was a problem with old one. but now the system wants me to choose a new number. I would like to keep my old number , what should I do?  

hafizo23 by Good Citizen / Bon Citoyen
  • 275 Views
  • 12 replies
  • 0 Bravos

Delayed Messages.

This afternoon at 12:44 I got 4 Text Messages from two individuals (Two Messages Each), and it was confusing because these Messages didn't line up with the previous conversation nor make any sense at all...Upon asking these senders to check on they'r...

Priority by Deputy Mayor / Adjoint au Maire
  • 215 Views
  • 4 replies
  • 0 Bravos

Cannot connect to 5G

Hi there,I’ve been on public for a few months now and I have a 5G plan. The entire time I have been unable to connect to the 5G network and my phone is stuck on LTE! I can’t even change to 5G in my phone settings, it’s not an option. I’m in Kingston ...

Isafic by Great Neighbour / Super Voisin
  • 241 Views
  • 6 replies
  • 0 Bravos

Phone Connection

Just recently when I am away from my residence my Public Mobile data will not connect to my phone.  When I check the Public Mobile it shows as no connection.  I am unable to use maps, text, or internet unless I use a wifi connection at a mall or rest...

GRT1 by Great Neighbour / Super Voisin
  • 116 Views
  • 3 replies
  • 0 Bravos

How do you speak to an actual person at Public?

I want to see if Public will match a competitor plan. I just made the switch and not even 2 weeks later the previous competitor has a FAR superior plan for a better price. I will switch back if Public doesn't want to match. 

Brandon123 by Great Neighbour / Super Voisin
  • 362 Views
  • 10 replies
  • 0 Bravos

Activation stuck at step 3 (Review & Pay)

I am a new customer and I tried to signup for $34 for 50gb. The payment went through but got an error and currently, it's stuck at Step 3.

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Cruz by Great Neighbour / Super Voisin
  • 356 Views
  • 6 replies
  • 0 Bravos

Cancel Autopay

Cant login to my account. don't know the address associated.Cant call 611. dont know the pinHow can I cancel Autopay. Is there anyway to get a callback

dumasss by Good Citizen / Bon Citoyen
  • 186 Views
  • 8 replies
  • 0 Bravos

No idea how I'm incurring so much data

Hello and thanks for this community!  I recently used up my 1GB data and have no reason as to why. When I check my usage history, there are numerous entries of data used, almost every day in my billing cycle. This has only started happening over the ...

GayleLunau by Great Neighbour / Super Voisin
  • 182 Views
  • 4 replies
  • 0 Bravos
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