Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi need some info as to how to activate a new sim card. i placed my account on hold cause i thought i lost my phone but it turns out my phone was bujrried in a mud slide and not reachable. so i ordererd a new phone and a new sim card via amazon. now ...
I just got a new phone and needed to purchase a new esim to do the transfer (i'm an existing public mobile customer). But when i purchased the new esim, i didn't receive a confirmation email with the qr code. Where else can i find it or what do i do?...
Hi. I have 3 mobile plans. ie. 604-111-1111 it runs as our land line. Have very few add ons. Usage is the most. 222-222-1372 runs as a Mobile number. Has lots of add ons. Get a little use. 333-333-3333 runs as a Mobile number. Has lots of add ons. ...
I have been trying to disable my voicemail for so long, I got these instructions from the service person:To deactivate the voicemail please follow the steps in your online account: Go to the Price Plans and ServicesSelect ServicesSelect Advanced Edit...
I activated my eSIM on the wrong iPhone I deleted the sim from the phone, tried the QR code on the correct phone and it didn’t go through where do I go from here, please only straight forward answer I’m tired of going back and forth.
How do I pay my bill?
Hello Team,I enrolled and payed for cellphone on August 8th and have not received the SIM Card yet.Please let me know how long does it take and what the status isThank you
Hello all,I just installed an eSIM. My account is active but I am not getting the 6 digit code via text message. So that means I cannot access my access to ask for help as it needs the 6 code from the email and the 6 code from the phone. How do I ...
I added 2 25 $ vouchers that I had bought when I tried adding them fbey said not valid but I had purchased them didn't even leave the store as I bought a 10$ voucher and a 25$ voucher 10$ one added to funds the 25$ one didn't not valid .bought anoth...
I started my cycle on July 15th and unsubscribed on Aug 15th. Why am I getting charged for the new cycle? How do I get my refund?
FYI...Surprise!I was able to see more options for changing my plan when I went into my Public Mobile Account.I chose subscriptions and add-ons, then clicked on "change subscription"Enjoy!
Phone is dead but it says battery 100 percent
Not sure why, but all of a sudden, every time I reply to a thread, my posts are not showing up. I've asked CS_Agent for an explanation, but wondering if anyone else knows why this might be happening. All of my posts are Pro-PM, do not include any sol...
Same issue here. Clearly Public Mobile is making the process harder than it should be. I went through the 2FA process, had the transfer authorized 2 days ago. Yet, Public Mobile keep denying the transfer by account number and IMEI. If Public Mobile d...
I changed my number then decided to reset my phone and removed the esim accidently without writing my ne phone number down. So I can't get into any of my emails and can't reset them due to the fact my 2 step is attached to my old number. I need help ...
Can I put same esim to new phone, I can't loose my same number
I want to buy a sim card shipping to home, but after filling my address, the shipping button still inactive. Do you deliver the card to home?
Hello,I am trying to sign up for Public with a new Galaxy S25. Unfortunately when I turn on the phone, I can only go through the initial setup process and can't do anything else until I add a mobile plan. Public requires I download the App first to...
Hi, before i was able to use hospot by enter password to my laptop when the internet is down. But these days, it shows hotspot connected but no network on my lap. Is this because of Public Mobile? Does public mobile still allow personal hospot? Any s...
Hi.. I have an iPhone 11 and its software is up to date. I pay for the 5G plan but only have 3G or LTE as an option… why can’t I get on 5G?
Hi I have discontinued my subscription this month on the day renewal. But I was still charged for the month. Please refund. Thank you
This problem happened yesterday, I can't sign in to Public Mobile and use WhatsApp because no connection. I was sent 5 reasons that this could be the problem and NONE are valid. My internet works with TV but not my phone.
In my self serve there is a 9GB plan for $57 per month, is it supposed to be there or is that one of the self-serve issues that have been going on?
Hello, I need you to check my Estimated Amount Due, I think there is some mistake in my account. Thank you
Is there a charge for incoming calls
Internet speeds for my wife and I are in the toilet. We are both on 5G plans but phones are limited to LTE/WCDMA/GSM (auto connect). Any thoughts would be greatly appreciated.
I paid for a monthly $35 subscription .what's going on should I cancel the subscription? urgent please help!
Hello Community, I have a few concerns regarding this Network Upgrade. The messages and calls Telus is making to Public Mobile Users is concerning not only me but some of the Friends & Family that I have referred.Here is the message below.'Public Mob...
Just updated my cc information, it says I will be charged $151 on next billing. Why
Could not access my account to change credit card. Prompted to change password and did so. Received email confirming password change. STILL cannot access My Account. This has happened on BOTH of my phone accounts!!! The ChatBot looped back to Lo...
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