Community

Submit a support ticket

despite several tries I am unable to send a support ticket after answering all the questions the “ submit ticket” is not working and my request not going through. I don’t know what to do now

Is there a company with a worse customer service?

Why should I spend a lot of time to speak with stupid chat bot, register on some community, and wait answer in case of any problem?My data is not working

Flash Sale Rules

Hello,My family is interested in flash sale plan and had following questions:Can they pay with pre paid credit cardCan they set up online banking paymentWhat are their payment options to subscribe to flash sale as they DO NOT WANT TO USE CREDIT CARD ...

Can I subscribe to a new phone plan but wait before activating?

Hi there,I just subscribed to the $25/80GB plan but want to wait before activating as my current phone plan renews on the 17th of each month. How long can I wait before activating? Also I used a referral code during sign up, will the first month paym...

Is there a reason for the delay in porting my PH#?

Phone number ###-###-####Account number *******

Data disappeared said I used it when I didn’t

I kept getting text messages to day saying that I i had used a percentage of my data - fist 25%, then a few hours later 75%, etc… and now it says i have used it alll —- all 75 GB!!!! I was working and did not use any of it and had the phone right bes...

Phone dropping all calls

Hello . I took out the Mexican Sim card and put back in the PM Sim card . Texting works but ingoing and outgoing calls all fail . My account is paid and working . 

Add on us minutes

if I purchase an add on, is it none and done or do I keep getting billed every month?

E sim Refund

I purchased a new phone but decided to return it. I had to buy a second eSIM to move my service back to my old phone within a day. Could you please refund the extra $5 eSIM fee or apply it as a credit to my account?

Service log out

I just paid my account balance.  Why my service is still in log out ? 

How to get PUK code

Need a puk code to unlock my phone 

Inbound calls going to voicemail

I am a new customer. I just set up my phone with a new esim. I am able to make outbound calls although all inbound calls are going to voicemail. I have tried every fix. I attempted to enter a ticket but it says i need to finish setting up my profile ...

i need to speak to an agent

Account has been hacked. There is no way to talk to someone to fix it. I need someone to contact me as soon as possible.

Transferring number from Public Mobile to new carrier

Hi,I have been trying to transfer my phone number from PM to a new carrier and it has been a nightmare. I got the confirmation SMS and I responded yes right away. It has been over 20 hours and the transfer has not been completed yet. There is no way ...

New customer

I'm with public mobileMy friend wants to subscribe (sign up) to PMBut he doesn't have a number, needs new number.Can PM allocate a number during activation of a new account??Thank you,Brian

Switching Plans While Already Subscribed

How can I switch my current to plan to the 80GB $25/month offer they have?Been with Public Mobile for 5+ years now and my current plan is laughable. I'll otherwise switch to another provider as it'd be foolish not to at this point.

Transferring eSIM to a new phone

I purchased a new cell phone ( iPhone 16e) and it won’t do a side by side transfer with my old iPhone SE. How do I transfer my number to my nw phone?

SIM card stopped working so cannot verify account through text

Hi there,My husband lost service a couple days ago, and his account is fine (and restarting the phone/resetting settings etc didn't help), so we ordered a new SIM. Now the problem is that, after downloading the app and logging in using a code through...

cs_agent

I have had a Public Mobile account for a few years.I have auto-payments set up with my BMO Mastercard.In 2025 I had my landline tel#xxxxxxxxxxxxxx replace my original cell#xxxxxxxxxxxxxxx.Later in 2025 I moved from PEI to NS. Doing that prompted Bell...

I cannot make international calls to Ireland. It says my minutes are all used up and I haven't used

calls & texts not working while in the house (Mar 24..)

Hello,Wondering if anyone has been experiencing issues with incoming or outgoing calls, or sending texts? This started for me a few days ago (Tues Mar 24) -it happens while in my house. Usually things are fine with the bars/reception on my phone but ...

call/data service stopped

Hi,My call/data service stopped today. And I have a message in App saying "your plan has expired".I signed my plan in Jan 25, 2026 with 50% discount for 60G/$20 after discount. It worked in the first 2 months. Then it suddenly stopped working today a...

SIM swap protection

Does Public Mobile have SIM swap protection?

No SIM card

Ordered a SIM card in February and it was never shipped. How can I get a refund?

My text is not sending messages

Can’t send text messages