Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased a SIM card online yesterday, and the website showed that the payment was unsuccessful. I tried three times. This morning, I attempted it again, and it still showed as failed. However, I confirmed with my bank, and they said the payments w...
Is the current deal a two year locked in price or a two year contract? I can't find the fine print?
Trying to upgrade my plan but gets stuck on loading ....tried multiple times
over 6 hrs still no activation or service ,, no call text or data, done everything
I pay more for the plan but today offers shows more than double of my data for new customers, can i get that or i have to cancel this number and get the new one?
Hello,I recently transferred my number from Bell to Public Mobile via eSIM on an iPhone 11. I am experiencing the following:My phone number is not appearing in "My Number" under Settings > Phone.I am receiving "MMS Messaging Requires Your Phone Numbe...
Hello,I am in the process of porting my number out of PM to another Service Provider. But it is asking for a PIN. How do I find out what it is?Thanks
Hey everyone!I recently ported out from Fizz and I’m on Step 5 of my new activation with PM, which is setting up my number. When I attempt to transfer my #, it says "Invalid Phone Number - Please enter a valid Canadian phone number." When I try to ...
Hi there I am trying to port my existing number from Koodo Prepaid to Public Mobile but it says it's invalid number and doesn't let proceed further.
Hello,Cant Login into account.I have subscription payments - But cant log in and even not able to change the password.
Hello public Mobile give existing customers on higher plans better deals and especially customers who have been with you for years the marketing tactic only works for certain time as each time you drop a plan other competitors such as freedom Mobile ...
Hi. My son is currently having trouble with RCS not being able to connect (we just ported his number over). Did you figure out how to fix the issue?
Hi,I ordered a SIM card online today, i have already bought a SIM card from the TELUS shop.Can you please cancel SIM shipment order and refund 15 dollars.Thanks,Bushra
Hello, I’m experiencing an issue with my number transfer to Public Mobile.I recently tried to transfer my number from Fizz to Public Mobile, but it seems the transfer was not completed successfully.Currently:- Both SIM cards (Fizz and Public Mobile) ...
I know this topic has been discussed many times already, but the lack of a solution for international SMS is becoming a major pain point. Many Canadian banks still rely exclusively on SMS for 2FA.The possibility of being locked out of my bank account...
Hi Everyone,My plan provides me with 2 GB data. I have not used the data this month and my phone is not allowing me to activate my mobile data. I have tried restarting my phone a number of times and it does not work. I have also taken the SIM card an...
I have a new sim which needs to be activated , last time i ordered I cancelled this connection , now can a take new plan with the same sim I have ?
Hello Team,I am able to login in my public mobile account. I am not able to see my current plan and my account profile Thanks
Hello,I would just like to confirm that my subscription is cancelled, is this correct?
Hi,I’ve been a customer for a while and noticed your current promotion: 80GB Canada–Mexico–US for $25 for 2 years. I would like to take advantage of this offer, but I’m unable to switch to it through the app.Could you please assist me with this?Thank...
Please help, I can't sign into my account. I'm on 90 days since my last top up. I would like to top up and keep my phone number!Thanks,Darren
Hi all,Today I signed up via the new 24 month promo and paid for the plan + esim. I got the activation email (with no QR code btw), and it says to download the app to complete activation. I do so on my Galaxy s24, and it goes fine until the final ste...
I recently activated a Public Mobile account. When my phone is turned off or out of coverage, calls to my number keep ringing for the caller instead of going to voicemail or showing that my phone is off.I have already set up voicemail on my account, ...
UNABLE TO COMPLETE PORT AND UNABLE TO OPEN A TICKET. GREAT PRICE. GREAT SITE. UNABLE TO CHAT TO SOMEONE IN SUPPORT CHAT. DOES SOMEONE DM ME TO HELP CAUSE NO ONE CALLED MY ALT PHONE NUMBER. (CAPSLOCK CAUSE IM SCREAMING) but thank you.
Ported my number over 5 hours ago. Since then I haven’t been able to make calls of send MMS. How can I get this working?
I have transferred my phone to other supplier, how can I cancel my auto pay with public mobile? Thanks
Trying to sign up and get esim. Can't log in to the publicmobile app on my iphone--will not let me scroll down far enough to enter the password. Tried decreasing text size etc. Just displays the Login/Sign up window directly over the area to enter pa...
Hello Community,How can I get the bills for January and February 2026? I see only the March 2026 bill. I need it urgently.
