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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2400 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30328 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42096 Views
  • 185 replies
  • 29 Bravos

Cannot log in to app

I am unable to log in to the app. When I submit the confirmation code sent to my email, I am returned to the log in screen. Please help? I have waited 3 hours since the last attempt, have tried twice at this time, still no result. 

Renataj by Great Neighbour / Super Voisin
  • 310 Views
  • 6 replies
  • 0 Bravos

Resolved! Change a new subscription to another plan

I'm a new PM customer. I just noticed the Black Friday deals and want to switch to the US-Canada-Mexico 50Gb 5G plan. It shows as $35 when just searching plans BUT when I clicked on 'change subscription' that particular plan doesn't show up.  Any sug...

Dan-PM by Good Citizen / Bon Citoyen
  • 482 Views
  • 11 replies
  • 1 Bravos

Re: Credit card: We were not able to process your payment

I have tried numerous times to update my credit card info which is all correct and get "Sorry, we're not able to process this request at this time. "  I have tried the chatbox and requesting a ticket - doesn't work because I am clicking other with in...

Amsel67 by Great Neighbour / Super Voisin
  • 134 Views
  • 2 replies
  • 0 Bravos

No cell signal in St. Martin

Why do I not have access to calls and verification texts to my cell number while in St. Martin in the Caribbean?  What can I do to make and receive calls?

HeidiE by Great Neighbour / Super Voisin
  • 162 Views
  • 4 replies
  • 0 Bravos

Public Mobile Service during a Storm

Hi,Just wondering if someone can shed some light on whether or not the Public Mobile 5g service will work during a wind/rain storm?Two nights ago in Port Coquitlam, BC the power went off during a storm, and I was able get the odd text sent, but no da...

xsparky by Good Citizen / Bon Citoyen
  • 295 Views
  • 6 replies
  • 0 Bravos

Resolved! Can US Mex plan

Hi everyone! Does anyone know, if  I would be able to receive texts from Canadian banks to my Alberta (403) number while i am away in Mexico? I am afraid that with the new Can US Mex plan I will only be able to call and text to a Mexican number from ...

TDDT by Great Neighbour / Super Voisin
  • 497 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada-USA-Mexico plans

With the new plans for mexico, do you need to connect to a certain network in mexico when travelling or does it justautomatically connect?  Please advise, thanks

DeanaN by Good Citizen / Bon Citoyen
  • 360 Views
  • 3 replies
  • 1 Bravos

iMessage stuck in verifying

Today I transferred my line from Roger and the porting went smoothly with the exception of iMessage. Currently it’s only working with my email.  After reading some forum posts it seems to be an issue that requires network operators assistance. I have...

Blam by Great Neighbour / Super Voisin
  • 169 Views
  • 1 replies
  • 0 Bravos

Resolved! Port in

Hi there, I still have 1 month contract with Bell, can I activate a phone line with temporary number and port in 1 month later? 

Jackzhao by Great Neighbour / Super Voisin
  • 231 Views
  • 3 replies
  • 0 Bravos

Unable of resubscribe and keeping discount

Unable of resubscribe and keeping discount. The discount offered for 3 months is not being showed in my account. Unable to resubscribe before the 3 months discount period ends. No support agent available at the chat.

elaugusto by Great Neighbour / Super Voisin
  • 228 Views
  • 4 replies
  • 0 Bravos

Can existing subscribers change to BF plans?

Good evening, it's exciting to see those nice Black Friday plans offered by Public Mobile. I'm currently on $34 CAN/US 50GB plan. The change subscription in the app isn't showing any of the lower tier BF plans yet i.e. 10GB CAN/US/MEX PlanAs an exist...

fahadakter by Great Neighbour / Super Voisin
  • 545 Views
  • 11 replies
  • 1 Bravos

Resolved! Unauthorized charge

I received a $40 charge on my bank account from public mobile when I never had any public mobile service and never gave any information to them

Mehakdeepk by Great Neighbour / Super Voisin
  • 283 Views
  • 3 replies
  • 0 Bravos

Resolved! Checking voicemail from the US

I am currently in Washington, USA for 2 months. Is there any way to check my voicemail?Do I need the 15-day roaming addon to check my voicemail?

bau by Great Neighbour / Super Voisin
  • 396 Views
  • 8 replies
  • 0 Bravos

Resolved! Additional line

How do I add an additional line and plan to my account?

Fern4 by Great Neighbour / Super Voisin
  • 300 Views
  • 4 replies
  • 0 Bravos

Contract

If i Subscribe to a plan, order a sim, can i wait until my current phone plan ends its bill cycle and THEN activate my public mobile plan? Or is there a time limit/expiry date on the new SIM card that will be sent to me?

FK20 by Great Neighbour / Super Voisin
  • 226 Views
  • 3 replies
  • 0 Bravos

International plan

For the $19 plan - are any other countries included in the plan except the ones shown in the description am i limited to those few countries? I want to call Bangladesh.

FK20 by Great Neighbour / Super Voisin
  • 234 Views
  • 2 replies
  • 0 Bravos

Porting from TELUS to Public

Service on the TELUS sim now ended.. I cant text or receive calls.But still no connection on the Public eSim.Just wanted to know if I needed to just wait longer.. thank you in advance!

ClementChew by Great Neighbour / Super Voisin
  • 196 Views
  • 2 replies
  • 0 Bravos

Can't Switch to new Black Friday Plans Published Today

Recently got a Can/Us plan @ $36/month. I see now today the Black Friday deal for Can/US/Mexico for $35/month and I would like to switch, but the plans do not show up in my account as an option.  Will they, or would I have to leave PM and come back a...

DesCor by Good Citizen / Bon Citoyen
  • 1483 Views
  • 31 replies
  • 2 Bravos

$36 to CAN US Mex $35

Hii have $36 CAN US 50 gb 250 LD mins planwant to change to CAN US MEX $35 plan… it won’t let me on the app or website or anywherewhen I click the $35 plan, it shows for new activations only?I thought BF plans are available to all, new and existing c...

Pilot_CN by Good Citizen / Bon Citoyen
  • 1154 Views
  • 23 replies
  • 1 Bravos

Resolved! Upgrade plan to Black friday plan-keep bonus and referrals

I have one of the old plans, 1gb for $25 and thinking of upgrading to $29 for 10GB.Will I keep:- referrals- referral points- rewards- add-in promo data (data and call minutes)Thanks for all the answers (ps: tried to find subject in community, but cou...

Etesan by Great Neighbour / Super Voisin
  • 429 Views
  • 5 replies
  • 0 Bravos

Poor signal!!!

I just switched to PM. Data signal is terrible!!!!  It’s not even good enough to run a speed test. If I switch to my other provider or wifi it is perfect.  Is this normal to have horrible internet connection???

Fern4 by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 0 Bravos

Porting a number

I recently just set up an account with public mobile. I tried to port my daughter's number over and add her to my account from another carrier. Now her phone number is on my cell phone and my phone number is gone. Her phone is now saying emergency ph...

Culliss by Great Neighbour / Super Voisin
  • 184 Views
  • 1 replies
  • 0 Bravos
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