Phone not working

[Shooter1970]

Can't call or receive calls

[BKNS27]

@Shooter1970 

What is the make and model of your phone? It maybe too old.

Your phone must be VoLTE compatible and on the PM whitelist of compatible phones due to the 3G shutdown. Here is more information on VoLTE:

https://www.publicmobile.ca/en/get-help/articles/volte 

Enter the IMEI of your phone to see if it is compatible. If not compatible, you need a newer phone.

[hairbag1]

@Shooter1970 

new customer or existing ? Transferred number from previous network ? If existing customer, log in to your acct and view your current plan status.