Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a subscription for 5G but my data speed is always LTE/3G despite the fact that my phone is compatible for 5G speed. I know Rogers is sued by regulators to advertise incorrect info about their data, I hope it is not the same with Public mobile.
I would like to set up all call forwarding (*21*), but when I attempt to do so from my mobile, I get a notification "8B1 - the call can not be completed as dialed" - likely as I am currently in the US.If I try to do so by calling in to my Canadian nu...
Hi, I am currently on the 40 dollar plan and am trying to take advantage of the buzzing sale of 35 a month for 75g ca-us-mex. It does not give me this option. I shouldn't have to cancel my account to get this offer. Can you please assist? @CS_Agent
My credit card was charged twice on November 4th and then once again on December 4th for a Public Mobile service that I never subscribed to.
Hi,After contacting freedom they did the transfer for me. Freedom has been cancelled. It’s been more than 5 hours i am left with no service with PM. Its SOS only and no service. I have already tried to reset network setting and restart. This has been...
I'm not getting any service. What should I do?
Having problems with this error. Forbidden A1. I have no phone service right now.
I can't login to my Public Mobile app. I created my account a few hours ago. Everytime I login it brings me back to the login screen.
I have been trying for days to update my card payment information to resume services and it won’t let me. I can’t do it on the phone. Help me please, I’m getting very frustrated
for the third time in a row, my public mobile phone let not make me calls. I says : no avaialable minutes left. I tried restarting my iphone, I tried putting sim card out and back in. noresolve
I signed up by mistake to the 50gb plan when I wanted to sign up to the 75gb plan. I made the change but now how do I get a refund? It all happened within 1 hour of signing up so I would expect PM to refund. Help please.
I’m new to PM - signed up and went through the steps. Got the text from Koodo to switch service. Clicked yes. Then came back to app that said activation not complete contact support. But now I can’t get into app cause it needs 2Fa and well…I don’t ha...
Hi,My friend wants to join PM but wants to know with the $35 per month Boxing Week sale plan - It says it includes 75 gigs of data within Canada, the US and Mexico. It says it includes UNLIMITED Canada, US and Mexico wide minutes and messaging plus ...
I just signed up for a Can-US-Mex plan. I am trying to make a phone call to the US from Canada. Every time I dial my friends number it keeps saying that my number cannot be completed as dialed. I am using an iPhone 15 Plus does anyone know what could...
Helloi am trying to activate a new plan, - does not send the code to the email. i have tried with a few diff emails and still does not work.please help
I want to switch over the $35 x 75GB plan, but cannot do it from within the appCan someone from the company actually do it? Is there anyone human behind this?
Hello Customer Service. I am not able to Transfer and haven't used my subscription. I am back with FIDO. Please make sure to cancel my subscription from Public mobile. I am not using Public Mobile.
Hi,I am not able to use my long distance calls. I can see in the app tgat i have full left iver minutes. Kindly help
Hello. I made the mistake of adding a public mobile account to an iPad and cannot verify via SMS. I cannot complete a login because it wants me to verify via SMS. Is there another way to access the account? If not, hot can I cancel the account in que...
Requires a 6 digit code sent via sms but that's no longer active as I have transferred my number over to public mobile. Help please
My wife has an option to make a payment using the registered payment method but I do not. How can I get this option?
Cant login,not received OTP.Can a mod help me? Thank you
Can't seem to register my phone plan, says my current phone number with Virgin is not a valid number. Yet I still receive text and phone calls.
Hello,My children's accounts have a plan 5G 75Gb for Canada/US/Mexico in 35 CAD.But I don't see a plan in my account and want to switch to Please assist.
Have this data plan that allows me to have access in Can, US and Mexico. Do I still have to turn on roaming on my phone?
Hi there!I subscribed to the 34/month 50gb can/us/mex plan on December 1st, and noticed today that there is a new offer for 75gb for the same price until December 31st. My current plan renews on January 1st.It gives me the option to change now, or ‘u...
How will I know if/when SIM card has been shipped?Order was placed Dec 02 and expected delivery date was Dec. 11.How do I contact a Customer Service Agent?
Hi everyone, I originally installed the eSIM and then accidentally deleted the eSIM from my phone. Now I am unable to access my account through the Public Mobile app or through the browser as the 2FA authentication code is texted to my phone number, ...
Why are not all the current plans being offered being made avialable to me?
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| 326 | |
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| 120 | |
| 99 | |
| 85 | |
| 84 |
