Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I see options for a new 5G plan for $34.00 that offer US calling. When I try to upgrade my service to this plan I don't get the option. I don't get any options that include US calling. Surely Public Mobile treats it's existing customers at least as ...
When Public Mobile wants to verify me it sends me an email it comes right away with the code for verification... thats great.... but when it says it's sending me a code to my phone number.. and it never comes. Anyone else have that problem?How do I g...
When did Public Mob ile start blocking deals from existing customers? I see that Freedom has the $34 US-Canada plan also. Do I really have to drive over an switch to Freedom or can my family get the $34 deal here somehow?
Hi,I recently upgrade my phone to a S20+ (SM-G986U1) from a S10 (SM-G973W) and not getting 5G Speed. On my S10 I am getting 210Mbps+ on speedtest.net via LTE, while on the S20+ I can barely hit 100Mpbs. I have a 5G Speed plan. Does having the S20+ wi...
Just ported my number from Rogers and now can't recieve iphone texts. Can send but not recieve. Been over 12 hours.
I want to sign up for the new $34/month 50GB US-Canada plan, but am in the US for a couple of more months? Can I sign-up and order a SIM now, but not activate the plan for 2 months?Thank you in advance.
I received a 'Top Up' charge of $15.00 this morning.Can somebody please tell me what this is for?Thanks
Hello,My payment is automatically withdrawn from my credit card each month. Unfortunately I lost my credit card and need to get a new one. It won't get here before my payment is due. Is there a way to connect with an agent?
My number port said it failed. But I’m positive the account number I input was correct. I was able to receive the text message to confirm the number change from Fido.not sure what my next steps should be. thanks
Hi,I can access mobile data and my outbound texts and calls work. I have factory reset two different phones and the problem persists. I have also tried limiting the phones to 3g, still the same problem. Long time subscriber and no changes to my subsc...
I saw this $40 promotion CAN&US, and I would like to know if it mean the service both data and calling is work in US? or it only within Canada? will be much appreciated if anyone share due to their experience or know someone who using this promotion...
Hi there I signed up and activated my sim card for my android media box. The problem is the data doesn't work when I insert the sim card into. It has full service but data is not working. Yet if I insert sim card into my iPhone it works? I subbed to ...
Currently on Canada only plan, 20 GB a month @$34.00. I want to switch to the Canada/ US 50 GB @$34.00. Why is this only for new customers and not available for people who have been with public mobile for almost 10 years? Why no customer loyalty?
I need an agent to resend another porting request to my provider as I failed to response within 90 minutes time frame.
I am having trouble navigating the differences between the promo plans available today on the Public Mobile Home page, which includes: $40 Canada US unlimited minutes in canada and USA and 75GB data within Canada and the USA at 5G, and the upgrade op...
I just opened a new account with public problem is I had to take temporary number and the transfer my old number. When I set up the account I had installed a public SIM. Card. Problem I have now is the SIM card has recorder my old number and the eSI...
I wanted to change my credit card (old one was blocked by the bank as it was compromised). The system simply gives me an error and it says to try again later. Attempted with different credit cards - the same result. Very frustrating. I'm locked out o...
fix my credit card problem ..after 2 days of trying to sumbmit a ticket.
I would like to switch my current Canada only plan(50G/$34) to Canada / US(50G/ $34) . Not finding options to be able to.do so??
I recently subscribed to the $34 50GB US/Canada plan but when I go to My Account - Subscriptions & Add-Ons it says "50GB Data at 5G Speed" and doesn't mention US specifically. I just want to confirm that I have the correct plan but I can't find any a...
i'm helping my friend activate a new account. we've successfully ported the number onto a esim but the questions is how can you activate the esim on his phone? when we select +esim in setting it's asking for a QR code.
Hi all, I'm currently on the $50 40gb Can - US data plan. I'm looking at the $40 75gb Can-Us plan currently offered. When I am not logged in, the 75gb plan says it is Can-US data. When I log in and go to change subscription, it only says Can-US u...
I did the payment, down the app and when activation they said my phone cant use eSIM. What can I do now. I can't contact to any agent to get the refund. I call and no one answer. Please do refund. Thank you.
If I switch to points can I use points automatically to reduce my bill every month without me having to log in?.Or do I have to log in every month and apply my points?Does anybody regret switching to points? There's some things I like like being able...
I set up a new PM account for my Aunt. We thought it was all done porting over etc, texting on it fine yesterday. But today can't text on it...messages look like they have sent ok, but aren't received by her friends. and others have texted my aunt...
@CS_Agent Please help. Not recieving txt or calls. Tried suggestions and nothing changed.
Hi there! I have a question. Does Public Mobile has calling history?
The reason is somehow it's not the plan that they wanted. It says the plan is fifty gigabytes of 5g data for $34. I wanted the 75 gigabytes of 5g data for $40. When i had signed up i had said no i didn't need a SIM card but I actually need a sIm card...
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