Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Where can we talk to a real agent or representative? Also when looking for location on where to pick up a SIM card, it doesn't show which storefront it is or the location written out. Can someone let me know where is there a physical location for Pub...
Hi all, I'm trying to add 200 MB data using my reward points.Does anyone know how to do that?Also, how many points do I need to make that add-on?Thank you
How can i login to my account if i do not have access to my number for verification.
On outbound calls I get a message saying I don't have enough minutes. I have an unlimited minutes subscription. I checked the forums and found a couple suggestions. I have changed subscriptions, and rebooted the phone. The same message keeps happeni...
Tried to activate my sim card but cannot receive call or text messages
Trying to activate my new service with PM and transfer my old number. On the last page it says "something went wrong" and to contact support.I already prepaid the service and have the new SIM card.
My ex-wife cancelled her account with Public Mobile, so my daughter no longer has service. I would like to reactivate her phone on my account, but do not know how. Does she need a new SIM card?
Hello,I want to change my plan, but I am having trouble logging into my account. I suspect that I may have made a typo in my email address. Please let me know how I can resolve this issue.Thank you
I have just changed my plan today the 13th.. My renewal date for the old plan was 17th of the month. Looking at the overview I see the renewal date is the same as it was before.Now that I have changed my plan why does the renewal date on the overvi...
I have tried every option I can think of to login to my account. But the app always wants to send the verification code to another phone number ( which was the original number before I ported my current number from another provider ) Plus, trying to ...
My phone was stolen on August 12, 2024, and I can't get my old SIM card back. I would like to recover my previous number. so I would greatly appreciate your quick response and help with this issue.
I was changing from a Telus account to a public mobile account and everything went fine till we tried to activate the eSIM and it says unable to activate eSIM
Hi,I just got a new phone after feeling my previous was hacked. Got a new SIM card as well. Out of paranoia, and because I was hearing static and echoes on a call while using the new device, I searched "how to tell if someone is listening to your c...
If I switch to a 90 day plan, am I automatically switched back to my original plan after the 90 days plan elapses or does it automatically renew another 90 day plan?
I am trying to install a line for my daughter. The phone is a Samsung S20 sp I thought E sim was compatible, I guess it's not. I get a message that phone is not compatible with E sim. I can not go back to change it to a physical sim. I've already bee...
Who can I contact to solve the problem? I vould not activate my new simcard
if I get a new phone to unlock with current plan, what should I do?
Hey all, would just like to give an update on my Oneplus 11 and VoLTE. Today was the day that the unthinkable happened...Shizuku + Pixel IMS actually worked, enabling VoLTE on my OnePlus 11! I've tried this combination every few months for the past y...
I was overcharged
Hello,I want to downgrade my plan but unfortunately, the lowest price is $ 30 before tax. I do not use more than 1 G per month, and I want to save money by downgrading my data plan. I was thinking of two options:-I cancel the plan for mobile data, ca...
Made 2 short phone calls……now I get a voice message I have zero minutes cannot complete call….paid for unlimited minutes…….and cannot log in to your platform…
I redeemed 1 gb as well as 200 mb of data using the public mobile points that i gathered over time. This order has been pending for almost 2 months and i still have not received my order. How can i fix this?????
I came across an offer for $19 phone plan with unlimited calling.1) Is this Canada-wide calling?2) Can anyone use this regardless of the province or is this offer applicable to residents who live in Quebec only?3) Does this come with a new number?
My plan is the $34 for 50G of data within Canada and US. I got a notification for Roaming? Is this right?Also says Canada and US minutes. Can I call from US to Canada on my plan?Thanks
Hi allI switch last night to public using the e sim and this morning I’m still showing Fido on my cell do I need to pull my SIM card or is there something else I need to do?
I have been trying for hours to get my eSIM installed on my phone and I continue to get an error message. I’ve tried all avenues and have not been successful. No QR code send with the activation of my account. Unsure how to proceed as I am unable to ...
why when i go to the rewards page i get this message?"Your services are on holdSubscription Expiration Date: Jul 24, 2024Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your ac...
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