Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I try to call long distance it says that my minutes are used up…… I haven’t called any long distance numbers since I got this plan….. plan says I have long distance
If my phone went through factory reset. How I can get new QR code for ESIM , and couldn't lost my phone number and account balance?
I've had problems with service the last two days in Prince Edward County
Hello!Yesterday I registered a number with an eSIM, but then I decided to order a SIM card for $10.50, after ... when I checked my account and saw, the public mobile charged me $10.50 - 6 times!!! How can I cancel this transaction?
I am a new subscriber and I was sent a text by Public Mobile saying I had set a PIN without actually doing so. Now I need to reset the PIN but I’m trying to get to that page with the chatbot but it keeps asking me if I want to reset the community pas...
How do I add credit so I can make a long distance call?
Why i am charge 22 dollars yesterday
How do I retrieve my four digit pin to add funds to my plan by using my phone
Hi i paid for a new forfaits and when it did the auto download it when good until it didn’t work so can I have a QR code or something in my email?
I just tried to get a plan, the payment went through, I went to set it up on my phone and its saying eSIM not compatible with my phone. I have 16 pro max???
Signed up tonight around 6pm. App said it could take 30mins to 5hrs for service to be activated. it’s been 6hrs and it’s not working. Anyone else have a long wait after signing up?
My SMS texts are not being delivered for the last few days. I have received some SMS messages during this time. Any one else experiencing this? How do I fix it?
Thanks for all insights. However, 1) I don't have ‘Subscription’ tab. 2) Under "Subscription & Add-Ons", I could not find: ‘Manage Subscription’ - "Unsubscribe" based on the AI instruction I just got:Navigate to Subscription: Go to the ‘Subscription’...
Switched over to public mobile from bell everything seems to work, texts, data and phone calls going out but it won’t receive calls and goes directly to voicemail???? Any suggestions?
I signed up with a referral code sent from friend. It was not applied to either account.
I purchased additional data but it doesn't show up anywhere. It still looks like I am running out of data.
I am a returning customer. I would like to activate esim but it keeps failing at actovation step in the mobile app can I get this helped
On Public Mobile eSIM, 5G reception, launch Google Meet, try to join a meeting and it never connects. If I switch to my FIZZ SIM data, all is working properly. Same location, same iPhone. It also happens to a colleague of mine using Public Mobile eSI...
Hello, I'm currently on a $30 4G plan (CAN-USA) with 20GB of data. I see in my account that there is a $30 5G plan (CAN-USA-MEX) with 30GB of data. I know that 4G is more than enough speed at 100mbps and it depends on your location. My question is, i...
Can someone please tell me what the point of having the Mexico plan if you can’t even make calls to another public Mobile customer with the exact same plan. Did all the troubleshooting and still no luck ? You pay for something and it doesn’t work , ...
I' d like to change my plans, but it keep saying that I need to resume activation or log in.Whenever I left my message here, I was not able to talk with an agent, and I found a message next day it was passed 24 hours, it was closed. Please let me kno...
Hi again,I tried buying the SIM card again, got charged twice (that's the third time). I got a refund in credits but only $10, what about the $1.50 for the taxes. I'd like to have all $34.50 credit to my account. Please, remove the feature of buying ...
Where is the 24 dollar plan with more data according to the text I was sent on Febuary 27th
Thinking about joining public mobile. Can I bring my own phone and sim and keep the same phone number from a previous provider?
I am trying to update my credit card information but when I hit Save it only goes back to the blank form. Help.
How do I change my 4 digit pin on mobile app
Hi , i referral couple people and they active their account and subscriptions. I did not receive one-time $10 for each referral. Thanks
I have 15 pro max, Bought the Canada-US Pna. Nothing is working. Contect Manula to all network, Roaming is on, Volte shows Cannot Activate LTE callsd, contact Public Mobile which we cannot. Tired. Please Help
I need help accessing my account can't remember what email address I used.
