Community

4G 5G

PM IS AVOIDING MY QUESTIONS. when I first bought a cheap package I don’t recall seeing it was only 4G but my my understanding from talking to Telus employee trying to get my back that was PM was ONLY 4G& that was why so cheap. My iPhone at the time w...

Delay receiving text messages

My brother-in-law doesn't receive text messages from me right away. The last message took almost 4.5 hours to receive from me.Both of us are subscribed to Public Mobile. His phone is a Samsung Galaxy S23 Ultra & mine a Samsung Galaxy S25 Ultra. He th...

Request Refund of US Roaming

Hi there,I want to request a refund of US roaming I paid on April 24, 2026. I was not able to connect to the data.Thank you.

New email

New email with old number

Calls I receive go straight to voicemail,

Most of the time calls do not come thru but go straight to voicemail. I have hardly used data and have canada/US/Mexico plan. I play telephone tag with a lot of doctors and physio therapists. And friends who live invwashinton state.Why don't I receiv...

I have switched from freedom mobile to public mobile. I can no longer send photos or texts. I'm usin

How are the taxes calculated?

Two years ago we moved from Ontario to Alberta.I only noticed today that we are still paying HST (13%) instead of only GST (5%) as it should be for an Alberta resident.Is it realated with the fact we kept our old Ontario phone numbers?Thank you in ad...

from PM to Koodo bk to PM STILL NO SERVICE HELP

Please anyone I’m literally begging explain to me like I’m 5 how to make my phone work again I’ve tried everything! I’ve done all the troubleshooting I’ve contacted Koodo to manually do the port request since I don’t have service, I’ve literally been...

How did so much data get used from May 1 to May 18th

Hi, I am normally on WiFi when using data.I was in AZ from April 24th - May 10th. I bought 5 GB for $30 roaming for talk, text and date while in Arizona, of which I barely used any.I only have 2.10 GB a month. So, being in the USA for 15 days, mostly...

Money back

If money was already taken and no service is being provided. I want my money back. 

Move my phone number

Hi, I've respond Yes to message asking me if I want to bring my old phone number to Public mobile but maybe because it wasn't all capital letters I've got message that because I didn't react it was stopped. I responded by writing #1 so it can be rein...

I never received the referral points automatically

I have been with Public Mobile a few months now, and the referral credit that I were promised to receive 2 points every month, were never automatically deposited to my account. Each time I need to create a ticket to talk to an agent. Since it is not ...

Why is my phone on sos again in B. C.

I bought a new package yesterday. Payment was made. But the service is not being provided.

Please activate my package. Payment is made already.

A payment was taken from my account, but I have no service because it’s not accepting my old account

I punched in my old account number for Virgin mobile and then something went wrong. I accidentally closed it and now it won’t validate my old account number. You guys already took a payment from my credit card and I have not got activated yet.

I cannot update my payment info.

My Debit Visa expired this month and I received a new one, I've been trying to update my billing info to process the payment and it's not working. It doesn't tell me why it's not working. There's money in the account, the information is entered corre...

Forbidden A1 error

I have been with public for a few years now. Recently in getting this error and haven't been able to log in to my account at all. Different devices and different browsers, Android app... All same results. Please fix this!

Can't call a Cell Phone Number

Why Can't I call this one cell phone number (902-818-2794) from my public mobile phone but this number can call me with no trouble.  I can also call this number from a Bell Cell Phone. 

Dead Fathers Account

Cannot log into my deceased fathers account even though I am the one that made it for him and have the password but all 3 possible emails that could have been used are not receiving an email from you , obviously need to end his subscription . Would b...

5GB Add-on not applied

Hey Public Mobile, I purchased a 5GB add on yesterday and was billed (receipt shown in billing under account) but was never applied to my data balance.  Your AI chatbot was useless and sent me to a 404 error page when I attempted to open a ticket.  H...

Phone suspended

So I went to call out yesterday only to find my phone has been suspended. I can’t reset my password to get into my account to see what the problem is so using my daughters account. And I can’t make a payment via *611 as I don’t seem to remember my 4 ...

Service on hold.

Today I went into my account. It said "my service on hold". I was on automatic payment monthly . I checked my account and it has been paid $31.45 on April 19 2026. Please check and thanks.

Card information

How do you remove your card information?

All plans not visible in app, can't change service as you must do this via app

All of the plans listed here https://www.publicmobile.ca/en/plans#4G are not listed in the app.I want to change the selected plan but on the web site I get`Already have an active subscriptionYou have an active subscription with Public Mobile. Please ...

Error trying to tranfer phone number

I just tried to move from a koodo (post paid) plan to Public Mobile. I got my old carrier's SMS asking me to confirm the transfer and plan cancellation, which I did. The app bugged out and I had to do the steps again. I asked (again) to transfer my p...

WHEN I RESET PASSWORD AND TRY TO LOGIN IT SAYS NO MATCH. THEN LOCKS ME OUT HELP

I AM GETTING RESET PASSWORDS SENT TO MY EMAIL. WHEN I CHANGE THE PASSWORD AND HIT LOG IN IT SAYS NO MATCH? NOW IM LOCKED OUT? I HAD TO MAKE THIS ACCOUNT TO SEND A MESSAGE TO HAVE THIS FIXED INSTEAD OF A CHAT? SALES SENT ME TO THIS STUPID WEBSITE? I C...