Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have been trying to set up my mother in law's SIM for the last hour. I ported her TELUS Pay As You Go number to her new Public Mobile SIM. Once I entered the Credit Card info, I got this scrolling circle.. and this message.. "Please wait while yo...
I have enough funds in my account and need a new plant ( more data) .. I go through the process, no errors show up. and yet in the end, the funds in the account are not used, and I still have no data.
My monthly plan only got 50 minutes canada wild talk and I add on the $15 international longD. If I made long distance phone call, would it cost my 100 canada-wild minutes?
As title mentions - completed all the info to port over my existing number from virgin, included refering friend's number, plan choice, all payment info then immediately got the 404 error page after trying to hit complete. Any help appreciated, thank...
I've been with Public Mobile for almost a year now. I was currently paying $40.00 for 1GB of 4G-LTE with talk/text. My plan is on auto renew and the payment came out November 18th. I've just changed my plan as I see you now have a better option ($40 ...
I've tried searching the forums and have seen a few posts about it but I couldn't really see a clear answer. Sorry about the redundant post if there is one I missed.My Credit Card is expiring soon and I figured I would buy a voucher to ensure my acco...
First off, I had an issue resolved by a Moderator exactly 30 days prior to this new issue which to me, seems suspiciously involved but nevertheless will make the effort to resolve it first through the recommended method, ie these message boards. The ...
Hi there, Two days ago I've changed my plan from 25$ to 10$ as that was my balance on my account. The day after my account has been suspended. I toped up via credit card for amount 10$ - nothing has changed. I bought voucher as well so I toped up ano...
hello, I would like to switch from koodoo, ordered the sim card.I would like the $40 plan but the sim is a week away, can I do something so this plan is frozen for me?
I already have two lines with PM. Both lines are open on my name with auto pay activated. My Master Card on both accounts also says my name only. I want to open the third line for my son. I'll open the account on his name with my credit card for now ...
Hi all, Since I don`t no to much about frequency bands of a phone, I just need help to figure it out if I can use a Cat s41 phone with public mobile. Here the specification of the phone: 2G GSM/GPRS/EDGE 2G Frequencies 850/900/1800/1900 MHz 3G WCDMA/...
I just signed up for public mobile. When I saw the sign up summary I noticed my birthdate was incorrect. Is it possible to change my birthdate to the correct one? Another thing, I was informed by a friend that if I use his number for the referal bonu...
Hello! I've had a phone with public mobile since the beginning of August of this year (2018) and never had any issues. Randomly today at approx. 245pm I went to make a phone call and it wouldn't let me and all the automated guy would say is "sorry pl...
Just want to confirm, the prices listed on the PM site does not include the $2 autopay reward? So for example there is a $35 plan, and if I do autopay then my plan is now $33 right? Just double checking because I think last year the plans that were...
Was going to switch to Koodo and bought a Koodo Sim card. After closer examining the details of the Koodo plans for my needs have decided that PM is the better choice. I originaly considered Koodo because they offer a $15 plan with unlimited texting...
Hi all. It looks like plans have changed again today. Variation of the ones introduced earlier this week. For example: Was $35 for 1.5 GB, it's now $35 for 1 GB plus 500 MB bonus with auto-pay.Was $40 for 5 GB, it's now $40 for 4.5 GB plus 500 MB ...
Hello. I have been a PM customer for a couple of years now. Currently on the $40- 4.5gb 30 day plan. I am using an iphone XS. Today I completed a phone call and after I hung up, a message on the phone appeared "SIM CARD FAILURE."I have rebooted, ...
Everyone today cannot imagine the phone service with no data. Data is becoming less and less expensive every year little by little.Unfortunately we cannot say that about talk and text plans. Lots of teenagers and older people up there still needs the...
I AM GROWING INCREASINGLY AND PERSISTENTLY FRUSTRATED DUE TO THE LONG DURATION TO REPLY BACK, THE LACK OF RELEVANCY IN THE REPLY I RECEIVE.I HAVE HAD SEVERAL ACCOUNTS WITH:KODDOOFIDOVIRGIN MOBILEAND NEVER EXPERIENCED SUCH A IMPRACTICAL METHOD OF COMM...
Hi all, I'm planning on going to the States next month, and was going to purchase the 10 day US roaming add-on like I've done in the past. Only this time, my regular 30 plan will renew itself while I'm down south. My question is, will the 10 day roa...
I was in Walmart in Barrhaven in Ottawa a couple days ago and they went online and helped get me registered for two phones and gave me a 40$ voucher for each number I transfered over from Videotron... Great service, and basically a month free too ...
So for some reason my phone just went from having full service.... To going to no service at all is there any issue with any one else plz help first time using public mobile
I am currently with freedom mobile and i am trying to activate my sim online and I have been trying for hours, every time i get to the last page it says payment failled and tells me to try again with a different card and by now I have memorized my fr...
I joined public mobile last month and was told at time of activation that my second month would be free, but today my phone was shut off can anyone help me to resolve this?
