Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good afternoon, I'm was looking to change my plan but when i click on change plan in self serve no options show up and my current plan is blank. See snapshot.
Hi, trying to add the "Us Roaming - Talk Text 250 Data (10 day)" to my account as I am travelling soon. Only problem is that there is zero indication anywhere on the website as to what this plan actually includes. I can hazard a guess that it is 250m...
Hello, i just activate my sim card, i can make phones calls but i dont receive phone calls, the activation is no complete? how long does it take to be complete? i trasnfer my phone and my account is still open in the other company and in public as we...
I Have not recieved my sim card I ordered online on 09/14/2018. Who can check its status or refund the charge?order number147187
Hi All, i just upgraded my plan at renewal date and i had $9 in my rewards. however during the upgrade it asked me to top up my account. so i did that. however after the upgrade, those rewards money which was there never applied to balance and no lon...
I was wondering how I connect my public mobile account to my community account It doesn’t show anything for rewards earned I’m not sure what to do, I’ve Answered many questions in the community but I still have no rewards.
As of today my phone is now showing TELUS vs PUBLIC MOBILE. I realize PM is a sub of TELUS but wondering if this is normal. I have a number of people on referral and I’m sure I’m going to be asked. Thanks
Hey is anybody else getting this error preventing them from logging in?Server Error in '/' Application
I am aware of how to turn off data on my phone. Telus had a feature where I could turn it off through their My Account software. It was a better way of ensuring there were no crazy data charges while travelling to another country. My phone seems to t...
I am trying to activate my sim card and transfer my exsisting phone number from Telus prepaid account. and in order to complete the activation process i have to select a plan and add a payment method. Is there a way to acctivate without payment becau...
I just activated my PM and tried to port my number thru the activation. I can call out but can’t recieve any calls. I received a message saying I need to compleate the sim and activation form to provide my pin or password but there is no link to that...
I'm trying to activate an account/SIM for my dad, and I got through all the steps but on the last page (payment), as it was processing a new page with a "sorry something went wrong but don't panic" page went up.I received a text saying I referred som...
I just got back from the USA and my 30 dollar plan has been switched randomly from 1g of data to 500mg. Need some help getting my old plan back. Only went to the USA for 4 days. I did have the 10 day USA add on
Good Evening, I signed up for a plan this evening. I am thinking I would like to down grade my plan. I understand that the account pre bills my credit card every 30 days. I assume I have gotten billed for the plan I signed up for when I set the accou...
What should i do, if i pressed step back when i was regestrating( i was on the last step, but saw a mistake in the 1st step, so i went back to it) , and then it said me :" SIM Invalid", i retried many times - SIM INVALID so, seems like that i didn't ...
I'm up for renewal and while I would normally just roll over my current 90 day plan (18+1.5GB at 3G for $150 for 90 days) I see there is a one month plan offering 8GB (3G) for just $50. all the other calling and text features are the same. (I find 3G...
I'd like to be able to pay my bill from my iPhone but when I log into the site, the "amount owing" field appears blank and I am not able to complete a payment. The page displays correctly on my iPad and so I can send payment that way but it would be...
I started my account yesterday. I got an email saying welcome to Public mobile etc. and log in here. I cannot log into my account and my sim wont work any ideas?
my cell service shutoff because of an unpaid bill. i cannot login to fix it because i do not know my password. the forgot password isnt working, can someone help?
Hello everyone, the activation of the SIM transfer number prompt did not succeed, but my previous chatr did not serve, PUBIIC sim activated again display failure, I do not know how to operate later, please guide me, thank you very much!
Recently, some people have had an issue with having enough funds in their account, but their account would not renew or re-activate. The plan becomes suspended. Instead of waiting 1-3 days for moderator to fix the problem, try the following:1. R...
I want to text an Australian number is it possible on my basic $30 pre paid plan?Thanks
My plan is a new promotion. It says unlimited Canada and US talk. My question which I am sure I know 1) is the US talk for all calls made from Canada ? 2) I would not pay long distance if day I called anywhere in Canada to say Florida? Is that cor...
I'm in Vancouver and I get an announcement saying something about long distance charges when I dial 236 prefix numbers. My credit card has been charged over $1 on some matter by public mobile. I also got no voice service when I paid for it. Today Voi...
My plan has unlimited International Texts, does this mean if I am in the US I can text? Or does it just apply to when I'm in Canada? Would I need an add-on to text when I'm in the US?
Hello, I have problems trying to Port a number over. My account was cancelled and I am unable to reactivate. Is there a way to activate my account @CS_Agent? I am currently on hold withb the other service provider. Cheers,Ben
Hello, I have problems trying to Port a number over. My account was cancelled and I am unable to reactivate. Is there a way to activate my account? I am currently on hold withb the other service provider. Cheers,Ben
I activated a new account and I got this error Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. w...
Was wondering why there was no folder or section called Used Phones for sale or was it tried before and got out of hand......just curious
I have a straight talk phone j7 sky pro and I am switching my service to another provider and so I check to make sure that my phone was compatible and it was so I put the new sim card in and I had to change the APN so I did that and then I took the ...
