Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

JD Powers mobile performance rankings

http://mobilesyrup.com/2015/06/11/regional-carriers-get-high-marks-in-new-wireless-network-performance-study/?utm_content=bufferaf188&utm_medium=social&utm_source=facebook.com&utm_campaign=buffer

Resolved! If I stop using the service in 60 days, Can I continue to use the service from the 61st day?

I don't know how long Public Mobile allows the customers to use the service again after a non-using time

Resolved! I've been told my phone would be unlocked on purchase but isn't, help?

Ok, so here goes. I've been a public mobile client since they opene store near my house it was good. Then the changes were announced and I had to buy a new phone, since I was going to be traveling soon I asked if my phone would be unlocked and I woul...

i want answer the first one is abuot vocher thinks for you guys doing good job

Feature Requests

Could we have a perm posting...to post Feature requests? That way everyone can post what they would like. eg. (US Roaming)

Resolved! US Roaming

Can you Roam in the United States with Public Mobile?

To get 438 * ** number

Dear Sir, I want to get 438 *** **** number, I will give my number as 438 345 xxxx anybody help me to get the above number with my number and a attractive gift for you. Best Regards, Dilshan

Im having a problem with my account i have just activated today and it's telling me my pan is expire

Im having a problem with my account i have just activated today and it's telling me my plan is expired ive topped up for $35 as we get a $10 off for 1 year and it still didnt work so i topped up another $10 to see if that would work but same iussue i...

Resolved! Will the service work in London Ontario

Does this service work in London Ontario

I need the Unlocking code of my Moto G to be able to use it during my visit to Lebanon

cant receive incoming calls, just ported number last night...

Hey everyone! I can't receive any incoming calls after i activated my sim and ported my number about 12 hours ago from wind mobile..i am using a different phone called an m-horse..i have activated the sim and can make outgoing calls successfully as ...

disappointed

I was charged twice on my credit card for the same plan. Its not the first time. Attempts to get this fixed go nowhere. I will therefore cancel my public mobile plan and sign up with another carrier. Does anyone have any suggestions as to which compa...

Can't cancel account.

My partner just ported her number to another provider and can no longer access your call centre by phone or login on publicmobile.ca — it gives a message saying her login has been disabled. Not being able to get anyone on the phone to cancel the acco...

Lawyer time.

Just got this response - "Removed as per community guidelines:http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Welcome-To-Our-Community/ta-p/641 So this is PM's solution?? I guesse I have to see a lawyer since I have proof I bought...

Has Public Mobile gone bankrupt? I can't find a way to contact them and their phone is disconnected

Can't find any way to get my phone working. 'No Service' on the carriers description

My phone says no service is the system still down?

My phone displays the No Service message and I can't use the phone havn't been for three days. Whats up?

Resolved! Xiaomi Mi4

Hi, I am wondering if the Xiaomi Mi4 I am planning on buying would work with Public Mobile?Here are the specs: http://www.mi.com/en/mi4/specs/Thank you in advance! David