Hello, I have now recevied my mom's new SIM card - tried messaging moderator - as urgent - can someone please help how I add her new SIM to the new phone - making sure her old SIM is tranferred with her contacts. Thank you
Hello, Please help - not able to sign in and retrieve password for my mom - she can not access her account. Need help to reset password so she can order a new SIM card. Thank you
Hello @NDesai - no worries - i did my search the 'change sim' is under the account's holder - you then new to go to 'plan and add-on' - then shows 'change sim' - working on it now - hope all goes well! thank you
Hello @NDesai can you please tell me where i am to see 'change sim' - i do not see this when i log into her account - only see activate sim - which would not be the same thank you
Thank you @NeilCampbell3 @Anonymous @will13am @cappaj @Luddite @wetcoaster for all your prompt assistance and feedback - I am in touch with moderator and will have a resolution soon! Again - thank you ALL! Much apprecaited! Bes...
Thank you for feedback @Luddite - she would prefer to keep her current phone number - I have reached out to moderator and hoping for a resolution for her soon! Thank you!
Hi @wetcoaster - Thank you. Yes, the current SIM she has is older version and indeed does not find into the new phone she would like to put SIM into - tried it many many times - and was told she needs the new SIM as current SIM size does not work at ...
